“Tl* the contact owns a 1996 chrysler town and country. The contact stated that the vehicle was leaking fuel abnormally. The vehicle was taken to the dealer where they advised the contact that fuel rail needed to be replaced. The vehicle was not repaired.”
Owner complaint, filed Dec 19, 2011 at 230,000 miles
“The consumer took her vehicle in to the dealer because the fuel delivery rail was defective. The dealer refused to look at the vehicle because the recall was repaired. There would be a charge to the consumer. The consumer can see the gas leaking when the engine gets cold, the gas was flowing over the engine. *jb”
Owner complaint, filed Aug 12, 2004 at 173,304 miles
Complaints and recalls over time
By year of filing
All complaintsAbout the fuel systemRecall (red: the fuel system)NHTSA investigation opened
Complaints about the 1996 Town And Country peaked in 2001, with 157 filed that year. Owners had filed 3 complaints about the fuel system before the first recall that covers it, 95V236000 in December 1995; 153 more have come in since. In 2019 owners filed 1 so far.
Defect. CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk. LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy. AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Filed Oct 24, 200368,563 vehiclesWix Filteration Products Division
Defect. CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE THE FUEL LINES TO LEAK.
Risk. A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.
Remedy. WIX WILL NOTIFY ITS CUSTOMERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. NOTE: THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT WIX AT 704-864-6711.
Filed Sep 26, 200345,870 vehiclesIntercontinental Auto Parts
Defect. AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.
Risk. IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.
Remedy. AFTERMARKET REPLACEMENT FUEL FILTERS FOR 1995-2000 SHORT WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18232 AND DATE CODE 0237, 0249, OR 0252. REPLACEMENT FUEL FILTERS FOR 1995-2000 LONG WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18230 AND DATE CODE 0237, 0249, 0251, OR 0304. REPLACEMENT FUEL FILTERS FOR 2001-2004 CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 28871 AND DATE CODE 0249. THESE PART NUMBERS AND DATE CODES APPEAR ON THE GOLD-TONE FILTER. DISTRIBUTORS AND RETAILERS WILL BE NOTIFIED TO ISOLATE AND RETURN AFFECTED INVENTORY. OWNERS WHO HAVE HAD THE FUEL FILTER SERVICED ON ONE OF THE APPLICABLE VEHICLES AFTER SEPTEMBER 17, 2002 SHOULD RETURN THEIR VEHICLE TO THE SERVICE FACILITY TO BE INSPECTED TO SEE IF THE FUEL FILTER THAT WAS INSTALLED IS ONE THAT IS INVOLVED IN THE RECALL. IF SO, THE OWNERS SHOULD HAVE THE FILTER REPLACED. TO RECEIVE A FULL REFUND PLUS THE COST OF POSTAGE, OWNERS SHOULD CUT THE CONNECTORS FROM THE HOSES, RINSE THE CONNECTORS AND RETURN THEM TOGETHER WITH PROOF OF THE AMOUNT PAID FOR THE REPLACEMENT PART AND LABOR, TO INTERCONTINENTAL AT INTERCONTINENTAL AUTO PARTS, INC., P.O. BOX 861, MAHWAH, NJ 07430, ATTN: FUEL FILTER RECALL. INTERCONTINENTAL WILL MAIL A FULL REFUND TO THE OWNER.
Filed Nov 7, 20021,500,521 vehiclesDaimlerchrysler Corporation
Defect. ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Risk. THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy. DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Defect. VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Risk. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy. DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Filed Aug 9, 1999635,469 vehiclesDaimlerchrysler Corporation
Defect. VEHICLE DESCRIPTION: MINIVANS. FUEL CAN LEAK FROM THE FUEL TANK AT THE INTERFACE OF THE FUEL PUMP MODULE ATTACHMENT.
Risk. IF A FUEL LEAK OCCURS IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
Remedy. DEALERS WILL REPLACE THE FUEL PUMP MODULE ATTACHING NUT WITH A NUT THAT INCLUDES TIGHTER DESIGN TOLERANCES. THE SEALING O-RING WILL ALSO BE REPLACED.
Filed Aug 6, 1998157,000 vehiclesChrysler Corporation
Defect. VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Risk. THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy. DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
Filed Oct 24, 1996150,000 vehiclesChrysler Corporation
Defect. VEHICLE DESCRIPTION: MULTIPURPOSE PASSENGER VEHICLES EQUIPPED WITH INTEGRAL CHILD SEATS. THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. ON THE INTEGRAL CHILD SEAT, THE SHOULDER BELTS RESTRAINING THE CHILD RETRACT AND LOCK IN PLACE AFTER THE BELT BUCKLE IS CONNECTED TO THE LATCH PLATE. THE LATCH PLATE MOVEMENT LOCKS THE BELTS TO MAKE SURE THE CHILD IS RESTRAINED IN THE CASE OF A VEHICLE CRASH.
Risk. THE LATCH PLATE LOCATED IN THE SEAT CUSHION AREA MUST BE FREE TO MOVE BACK AGAINST ITS STOP AFTER THE BUCKLE IS REMOVED TO ALLOW THE SHOULDER BELTS TO BE PULLED OUT. ALWAYS BE SURE THE AREA AROUND THE LATCH PLATE IS FREE OF FOOD OR OTHER ITEMS THAT MIGHT PREVENT THE LATCH PLATE FROM MOVING BACK.
Remedy. OWNERS ARE BEING PROVIDED WITH A VIDEO TAPE AND 2 HARNESS CLIPS. THE VIDEO TAPE INSTRUCTS OWNERS ON THE PROPER USE AND MAINTENANCE OF THE CHILD SEATS.
Defect. THE BOLTS WHICH SECURE THE INTEGRATED CHILD SEAT MODULES TO THE SEAT FRAME CAN BREAK.
Risk. IN THE EVENT OF A VEHICLE ACCIDENT, THE CHILD SEAT MAY NOT PROVIDE ADEQUATE PROTECTION TO THE OCCUPANT.
Remedy. DEALERS WILL REPLACE THE INTEGRATED CHILD SEAT MODULE BOLTS.
Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap96V002000
Filed Jan 16, 1996265,000 vehiclesChrysler Corporation
Defect. A STATIC ELECTRIC CHARGE CAN BUILD UP ON THE UNGROUNDED METAL SECTION OF THE FUEL FILLER TUBE.
Risk. THIS CONDITION COULD CAUSE A SPARK TO OCCUR WHEN FUELING THE VEHICLE AND POSSIBLY IGNITE THE FUEL VAPORS.
Remedy. DEALERS WILL INSTALL A GROUND STRAP FOR THE FUEL FILLER TUBE.
Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings95V236000
Filed Dec 8, 199580,000 vehiclesChrysler Corporation
Defect. THE FUEL TANK ROLLOVER VALVE CAN ALLOW FUEL TO PASS INTO THE VAPOR CANISTER RESULTING IN THE POTENTIAL FOR FUEL LEAKAGE.
Risk. FUEL LEAKAGE INCREASES THE POTENTIAL FOR A VEHICLE FIRE.
Remedy. DEALERS WILL REPLACE THE FUEL TANK FILLER TUBE WITH A FILLER TUBE THAT HAS AN ADDITIONAL ROLLOVER VALVE. THE ASSOCIATED ROLLOVER VALVE VAPOR HOSES WILL BE REROUTED.
Remedy. CHRYSLER DEALERS WILL REPLACE BOTH CHILD SEAT ASSEMBLIES WITH REVISED SEATS CONTAINING RETRACTOR IMPROVEMENTS. THE REVISED SEATS WILL ALSO INCREASE CHILD COMFORT BY INCORPORATING PROTECTIVE SEAT BELT WRAPS TO PREVENT BELT CHAFE.
All 12 campaigns on file, newest first.
NHTSA investigations
Office of Defects Investigation
Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 14 name the 1996 Town And Country.
AIR BAG CLOCKSPRINGEngineering analysis EA01007Closed
Opened Feb 21, 2001Closed Nov 22, 2002Led to recall 02V293000electrical system
There is no summary currently available
AIR BAG CLOCKSPRINGPreliminary evaluation PE00032Closed
Opened Aug 8, 2000Closed Feb 21, 2001Led to recall 02V293000airbags
There is no summary currently available
DC MINIVAN FUEL INJECTOR RAIL LEAKRecall query RQ00008Closed
Opened Mar 9, 2000Closed Mar 18, 2002Led to recall 00V268000throttle and acceleration
There is no summary currently available
POST COLLISION FUEL SYSTEMEngineering analysis EA99013Closed
Opened Jun 11, 1999Closed Aug 10, 2001fuel system
POST-COLLISION FUEL SYSTEM INTEGRITYPreliminary evaluation PE99010Closed
Opened Feb 3, 1999Closed Jun 11, 1999fuel system
There is no summary currently available
FUEL TANK LEAKSEngineering analysis EA97002Closed
Opened Jan 31, 1997Closed Feb 10, 1998throttle and acceleration
This engineering analysis was opened on january 31, 1997 based on information gathered during preliminary evaluation (pe), pe96-051. The pe was opened on august 19, 1996, to investigate allegations of fuel leakage from the area where the fuel pump/sending unit joins the fuel tank.for brevidy, this area will be referred to as the pump/tank interface.these allegations were first received by odi on august 2, 1996 while investigating allegations of chrysler minivan throttle shaft hand-up, and uncontrolled engine speed, in pe96-036.while discussing that issue with a fleet, it was alleged that at …
INTEGRATED CHILD SEAT BELT LOCKUPEngineering analysis EA97003Closed
Opened Jan 31, 1997Closed Aug 19, 1998child seat
This investigation is closed.chrysler corporation has submitted a defect information report identifying a safety defect and outlining the proposed remedy.recall number 98v-185 has been assigned to this safety recall.
DEFECTIVE AIR BAG CRASH SENSORDefect petition DP96014Open
Opened Nov 14, 1996airbags
Cfas sent a follow-up letter on december 12, 1996, to change the intent of the petition to airbag aggressivity and deployment variability.NHTSA received the letter on 12/12/96; accordingly, the petition due day was changed to april 12, 1997.cfas petitioned the agency to conduct an investigation to determine whether the airbag crash sensor and/or deployment systems for the 1991-92 chevrolet corsica/beretta, 1990-92 FORD taurus, and 1994-96 chrysler minivans are defective.cfas allege that information on low speed crashes here occupants have suffered fatal injuries suggests [that the above …
SLIDING DOOR LATCH FAILUREEngineering analysis EA96025Closed
Opened Oct 15, 1996Closed Jul 30, 1998body and frame
Analysis of known incidents indicates a declining trend over the last five calendar quarters.extensive testing of incident vehicles has failed to reproduce occurrences of full latch disengagement.no failure mode which could cause a properly latched door to lose full latch engagement while driving has been verified as a causal factor in any of the known incident vehicles during this investigation.a safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.however, odi will continue to monitor complaint input for the …
INTEGRATED CHILD SEAT BELT LOCKUPInvestigation SQ96016Closed
Opened Sep 18, 1996Closed Feb 4, 1997seat belts
Odi continues to receive complaints alleging latching/retractor mechanism problems.chrysler's assessment of the problem indicates that owners of the vehicles are not adhering to the cleaning requirements for the seat.the seat appears to malfunction if crumbs of food or beverage residue accumulates on the latching tongue in thewell located between the child's legs.odi has 19 complaints of retract lockup.seven of these complaints report cutting the straps to remove the child.two of the seven consumers allege the child was choking.chrysler reports 60 owner/field reports which indicated 19 …
FUEL LEAKS FROM THE GAS TANKPreliminary evaluation PE96051Closed
Opened Aug 19, 1996Closed Jan 31, 1997Led to recall 99V216000throttle and acceleration
Analysis to date indicates that some of the subject vehiclescontinue to experience fuel leaks from the fuel tank at the sending unit interface.most often the leak involves the o-ring seal.
SLIDING DOOR LATCH FAILUREPreliminary evaluation PE96038Closed
Opened May 16, 1996Closed Oct 15, 1996body and frame
Chrysler maintains that the common factor contributing to known sliding door opening incidents is prior incorrect dealer latch adjustment.chrysler attributes this problem to an inaccurate service manual procedure - sliding door latch/lock control, removal and installation.chrysler furnished information showing that six of its complaints, and two of odi's, involved vehicles that had undergone prior repairs to the affected sliding door.chrysler has addressed the problem by issuing two technical service bulletins.tsb 26-06-96, service manual revisions, was issued in june 1996 and includes a …
FUEL LEAKEAGE FROM ROLLOVER VALVEPreliminary evaluation PE95053Closed
Opened Oct 25, 1995Closed Dec 22, 1995Led to recall 95V236000engine
There is no summary currently available
Technical service bulletins
154 on file
Repair instructions the manufacturer sent its dealers for the 1996 Town And Country. Not recalls: the fix is usually free only while the car is under warranty.
equipment 22body and frame 22engine 19transmission 18steering 12visibility 12electrical system 10brakes 9
140897Service Bulletin/Repair InstructionsNov 21, 1997fuel system
INFORMATION ON POOR DRIVABILITY WITH HIGH DI (DRIVABILITY INDEX) FUEL. *NLM
140895Service Bulletin/Repair InstructionsJan 1, 1996fuel system
BULLETIN APPLIES TO VEHICLES BUILT PRIOR TO NOV. 1, 1995 (MDH 1101XX). ONLY 12-13 GALLONS OF FUEL ARE ABLE TO BE ADDED WHEN THE LOW FUEL WARNING LIGHT COMES 'ON' (NORMAL IS 16-17) OR 15-16 GALLONS OF FUEL ARE ABLE TO BE ADDED WHEN THE FUEL GAUGE READS 'E' (NORMAL IS 18-20). BULLETIN INVOLVES INSTALLING A REVISED FUEL TANK.
What owners reported
Newest filings
Engine
Filed Aug 1, 2019150,000 milesMI
THE VECHILE STALLS WHILE DRIVING DOWN THE ROAD REGARDLESS OF WHETHER HIGHWAY/CITY STREET DRIVING, WHEN ATTEMPTING TO RESTART IT SOMETIMES IT STARTS RIGHT BACK UP AND OTHER TIMES IT DOESN'T..WHEN IT DOES THIS JUMPING THE VEHICLE DOES NOTHING. I HAVE SEEN LOTS OF PEOPLE ON THE CHRYSLER TOWN AND COUNTRY SITE BELOW WITH THE EXACT SAME PROBLEM: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T27257_DS554284 SOMETIMES WHEN ATTEMPTING TO RESTART IT THERE WILL BE A CLICK CLICK SOUND WHEN ITS NOT STARTING...
Electrical System
Filed Mar 16, 201560,000 milesPA
TRANSMISSION STOPPED WORKED, ELECTRICAL CLUSTER WAVING BACK AND FORTH BEFORE AND AFTER TRANSMISSION REPAIR, NEWLY INSTALLED TRANSMISSION BROKE DOWN 5 DAYS AFTER INSTALLATION, REPAIR SHOP CLAIMS ELECTRICAL SYSTEM NOT WORKING PROPERLY AND IS CAUSE OF TRANSMISSION BREAKDOWN. *TR
Electrical System
Filed Mar 14, 2015247,424 milesCA
MY MINIVAN HAS BEEN NOT WANTING TO START, THE SPEEDOMETER HAS BEEN JUMPING ALL OVER THE PLACE . I HAD MY FUEL PUMP AND FILTER REPLACED IN DECEMBER 2014 DUE TO IT NOT STARTING. NOW WITHIN THE LAST 2 WEEKS OR SO IT STARTED TO ACT LIKE IT WAS GOING TO DIE AS I WOULD BE DRIVING AND SOMETIMES IT WOULD JUMP OUT OF GEAR. ALL THIS LAST WEEK IT HAS BEEN GIVING ME PROBLEMS WITH STARTING AND EVERY TIME I WOULD GET OUT OF THE VAN IT WOULD SMELL LIKE SOMETHINGS BURNING. WHEN I TURN THE KEY TO START IT ALL YOU COULD HEAR IS A CLICK, TRY TO START IT A COUPLE MORE TIMES AND FINALLY GET IT TO START. TODAY IT WOULDN'T START NO MATTER HOW MANY TIMES I TRIED TO START IT. I OPEN THE HOOD AND LOOKED AT THE BATTERY AND ONE TERMINAL LOOKS LIKE IT IS BURNT. *TR
Visibility/Wiper
Filed Aug 5, 2014CA
I WAS DRIVING ON THE HIGHWAY IN THE POURING DOWN RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING, I COULD HEAR THE WINDSHIELD WIPER MOTOR STILL GOING BUT THE WIPER ARMS WOULD NOT MOVE. WE HAD PULLED OFF THE HIGHWAY BUT THERE WAS NOTHING AROUND FOR MILES. WE GOT BACK ON THE HIGHWAY AND MY SON WOULD PUSH THE WIPER ARM DOWN WHEN IT HAD WENT TO HIS SIDE SO WE COULD DRIVE A LITTLE FURTHER TO PULL OFF THE FREEWAY IN AN OCCUPIED AREA. IT HAD STOPPED RAINING AND AS WE WERE DRIVING THE ENGINE COMPLETELY DIED ON US, IT WOULD NOT START BACK UP. MY MINIVAN HAD TO BE TOWED FROM A TOWN OVER 50 MILES FROM WHERE WE LIVE. I HAD MY CHILDREN IN THE MINIVAN WITH ME AND IT WAS A REALLY TERRIFYING ORDEAL. *TR
Engine
Filed May 22, 2012150,000 milesWA
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY ADVISED THE CONTACT THAT THE SERPENTINE BELT DETACHED FROM THE VEHICLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF SIX TIMES DUE TO THE RECURRING DETACHMENT OF THE SERPENTINE BELT. THE CONTACT STATED THAT THE SERPENTINE BELT WOULD DETACH WHENEVER THE WEATHER WAS RAINY OR IF IT BECAME WET. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 153,000.
Engine and Engine Cooling
Filed Jan 9, 2012137,308 milesOR
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40-50 MPH, THE VEHICLE VIBRATED AND JERKED VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL TIRE FACILITY WHERE THE TIRES WERE REPLACED, BUT FAILURE WAS LOCATED AT THE FRONT MOTOR MOUNT CONNECTOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 137,308.
Fuel System, Gasoline
Filed Dec 19, 2011230,000 milesTN
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT FUEL RAIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM). THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 230,000.
SuspensionCrash1 injured
Filed Nov 2, 2011228,500 milesNH
REAR AXLE SPIT IN TWO WHILE DRIVING AT 50 MPH ON BACK ROAD, LUCKY NOT ON HIGHWAY. TIRES SLAMMED INTO WHEEL WELLS, CAUGHT ON FIRE ALMOST, LOTS OF SMOKE. COULD NOT CONTROL VEHICLE WELL, AND WENT OFF THE ROAD AT APPROX 25 MPH AND HIT A BUNCH OF SMALL TREES, INJURED BOTH KNEES, REFUSED AMBULANCE TRANSPORT. CAR WAS TOWED TO MY GARAGE AND AXLE REPLACED WITH JUNKYARD PART AND VEHICLE IS BACK ON THE ROAD. SCARY INCIDENT ,COULD HAVE BEEN WORSE OR FATAL IF THIS HAPPENED ON A HIGHWAY INSTEAD OF A LOCAL ROAD. AXLE TUBE IS JUST THICK SHEET METAL, NOT REALLY AN IRON PIPE LIKE YOU WOULD THINK, VERY FLIMSY. HAVE NICE PICTURES IFYOU ARE INTERESTED. SHOULD RECALL THIS FLIMSY AXLE. *TR
Electrical System
Filed Jun 25, 2011188,888 milesFL
WHEN COASTING THROUGH LEFT HAND TURNS ONLY ENGINE AND ALL ELECTRICAL COMPONENTS SHUT OFF FOR 1 TO 4 SECONDS CAUSING POWER STEERING NOT TO WORK AND BRAKING REDUCED. THIS DOES NOT HAPPEN WHEN ACCELERATING THROUGH LEFT TURNS OR COASTING THROUGH RIGHT HAND TURNS. *TR
SeatsCrash2 injured
Filed Apr 1, 2010114,000 milesIL
1996 CHRYLER TOWN AND COUNTRY SEAT BACK COLLAPSE IN REAR END COLLISION CAUSING CHILDREN IN SECOND ROW SEATS TO BE INJURED OR KILLED!
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jul 14, 2009115,619 milesFL
TL*THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SERPENTINE BELT WOULD NOT REMAIN IN PLACE ON THE PULLEY IN HER VEHICLE. THE BELT HAS BEEN REPLACED AT LEAST THREE TIMES. THE CONTACT HAD TO REPLACE THE TENSION PULLEY AND THE WATER PUMP PULLEY TO KEEP THE SERPENTINE BELT SECURE. THERE ARE ONLY TWO BELTS LEFT TO BE REPLACED AND THEY ARE CURRENTLY WORKING PROPERLY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THIS COMPONENT; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 115,619.
Engine and Engine Cooling
Filed Nov 17, 2008TN
THE 1996 TOWN & COUNTRY VAN LOST ITS HEAT..UNKNOWN TO ME, IT WAS LOSING ANTI FREEZE ALSO. I TOOK IT TO LOCAL MECHANIC AND THEY SAID I BETTER FIX IT THEN. OR MY MOTOR WOULD BURN UP A HOSE CONNECTS TO RADIATOR TO HEATER CORE...METAL. IT COST ME 60/00 TO SOLVE THIS PROBLEM. *TR
Engine and Engine Cooling › Cooling System
Filed Jul 14, 2008140,000 milesNY
THE SERPENTINE BELT ON MY 1996 CHRYSLER TOWN & COUNTRY LXI, MAKES A LOUD SQUEAL AND THEN FALLS OFF A WEEK LATER. WHEN DRIVING IN RAIN AND GOING OVER A PUDDLE THE SERPENTINE BELT FALLS OFF THIS HAS HAPPENED SO MANY TIMES THAT I HAVE INSTALLED BRACKETS ONE BY THE TENSIONER AND ONE BY THE PULLEY. THE IMMEDIATE & DANGEROUS RESULT IS LOSS OF POWER STEERING AND POWER BRAKES NEXT IS WATER PUMP FAILS CAUSING ENGINE TO OVER HEAT SO UNLESS YOU HAVE A SPARE BELT IN YOUR VAN AT THE TIME AND THE TOOLS TO CHANGE IT YOU ARE LET STRANDED. *TR
Steering1 injured
Filed Jul 1, 200880,000 milesFL
THE SERPENTINE BELT ON OUR 1996 CHRYSLER TOWN & COUNTRY LXI, MAKES A HORRIBLE SCREECHING SOUND, THAT WE'VE ALMOST COME TO APPRECIATE, WHEN FACED WITH IT'S ALTERNATIVE SILENCE, WHEN THE SERPENTINE BELT GETS WET & SLIPS OFF. THE IMMEDIATE & DANGEROUS RESULT IS LOSS OF POWER STEERING, LEAVING THE DRIVER SURPRISED WITH THEIR INABILITY TO SAFELY MANEUVER THE VAN. WITHIN LESS THAN A MINUTE, A FAST HAZARD BELL SOUNDS & THE ENGINE TEMPERATURE SENSOR IS PINNED AT HOT. IF THE DRIVER IS QUICK, STRONG, & LUCKY ENOUGH, TO GET THE FAMILY "SAFELY" OFF THE ROAD, BEFORE THE WATER PUMP FRIES, STALLING THE VAN IN TRAFFIC, THEY ARE NOW LEFT STRANDED. WE'VE HAD THE SERPENTINE BELT & TENSIONER PULLEY REPLACED TWICE, THE LAST TIME AT CHRYSLER, AND STILL THE PROBLEM HAS NOT BEEN CORRECTED. WE'VE CHECKED FOR RECALLS BUT CHRYSLER STATES THAT THIS IS NOT A LIFE THREATENING FAILURE, SO NO RECALL HAS BEEN MADE. THIS HAS HAPPENS TO US OFTEN ENOUGH THAT WE KEEP A WRENCH IN OUR VAN, SO MY HUSBAND CAN ATTEMPT TO RETRIEVE & RE-SEAT THE BELT ONTO THE TENSIONER, IN THE POURING RAIN. WE'VE READ MANY COMPLAINTS ABOUT THIS SAME PROBLEM & CAN'T UNDERSTAND WHY CHRYSLER DOESN'T THINK LOSS OF STEERING & SUDDEN HEAT PUMP FAILURE IS NOT LIFE THREATENING. IF ONE OF THEIR CEOS WERE TO FIND THEMSELVES STRUGGLING THEIR FAMILY VAN QUICKLY OFF THE ROAD, STANDING OVER, OR EVEN LYING UNDER THEIR ENGINE, IN THE POURING RAIN, WHILE THE REST OF THE FAMILY HOPES THAT HE ISN'T INJURED MAKING THE REPAIR, HIT BY LIGHTENING, OR BY A DI
Engine and Engine Cooling › Engine
Filed Jun 16, 2008215,000 milesNC
DURING A LIGHT RAIN, I DROVE MY 1996 CHRYSLER TOWN & COUNTRY THROUGH 2 INCHES OF STANDING WATER. THE WATER SPLASHED INTO THE ENGINE COMPARTMENT AND CAUSED THE SERPENTINE BELT TO JUMP OFF THE PULLEYS. INTERNET DISCUSSION GROUPS SHOWS THAT THIS IS COMMON COMPLAINT AMONG 1996 - 2000 CHRYSLER T & C OWNERS. I HAVE PURCHASED AN AFTERMARKET KIT DESIGNED TO PREVENT THIS FROM OCCURRING. *TR
Suspension › Front
Filed Jun 2, 200870,000 milesMI
RT FRONT STRUT TOWER RUSTED THROUGH ROTTED. NOT SAFE CAN CAUSE A ACCIDENT LOSE CONTROL OF STEERING,FROM WHAT I HAVE READING AND TALKING TO SEVERAL CAR DEALERSHIPS THIS PROBLEM HAS BEEN GOING ON FOR YEARS AND CHRYSLER IS NOT DOING ANYTHING I HAVE TALKED TO CHRYSLER DEALERS AND SOME SAY THEY GET IT COVERED AND SOME DON'T,PLEASE LETS DO SOMETHING. *TR
Visibility › Windshield Wiper/Washer
Filed May 1, 2008IN
DRIVERS SIDE STRUT TOWER CORROSION. REAR WIPER MOTOR RUNS TILL BURNED UP. REAR WIPER RUNS INTERMITTENT (GHOSTING) ON ITS OWN. FRONT WIPER DOES THE SAME. VEHICLE OCCASIONALLY BUCKS AT VARIOUS SPEEDS WITH NO CODES. *TR
Engine and Engine Cooling
Filed Apr 27, 2008116,000 milesNC
THE SERPENTINE BELT CAME OFF OUR CHRYSLER TOWN & COUNTRY IN A DRIVING RAIN STORM. WE WERE STRANDED IN CHARLOTTE, NORTH CAROLINA 70 MILES FROM HOME UNTIL AFTER MIDNIGHT WHEN A FRIEND CAME AND DROVE US HOME. WE LEFT OUR VAN IN A PARKING LOT OVERNIGHT. WE ARE HOPING THAT IT IS NOT VANDALIZED OR STOLEN WHEN WE GO TODAY TO REPAIR IT. WHEN THIS BELT COMES OFF, POWER STEERING IS GONE, WHICH CAN CAUSE AN ACCIDENT LEADING TO SERIOUS INJURY OR DEATH. THIS IS A COMMON PROBLEM THAT ALL AUTOMOBILE MECHANICS AND CHRYSLER VAN OWNERS KNOW ABOUT, BUT CHRYSLER REFUSES TO ACKNOWLEDGE THE PROBLEM. THE FIX IS AN AFTERMARKET PARTS KIT BY GATES (PART NUMBER 38379K) AND GOODYEAR (PARTS NUMBER 49215K) THAT THE CONSUMER MUST BEAR THE ENTIRE EXPENSE OF INSTALLING. *TR
Air BagsCrash1 injured
Filed Aug 15, 200771,000 milesIL
THE VEHICLE WAS TRAVELING WESTBOUND WHEN IT HIT THE LEFT LANE GUARDRAIL AT 65 MPH, THEN SPUN TO THE RIGHT SHOULDER LANE AND HIT THE OTHER GUARDRAIL HEAD ON. IT THEN CAME TO A HALT UPON SPINNING 180 DEGREES FACING THE SOUTH PART OF THE HIGHWAY. *JB
Structure › Body › Hatchback/Liftgate1 injured
Filed Jul 27, 2007138,225 milesAL
PASSENGER SIDE LIFTGATE GAS CHARGED SUPPORT SHOCK MOUNTING BOLT FAILED WHERE SHOCK MOUNTS TO THE BODY AND THE LIFTGATE CRASHED DOWN ON A PERSONS HEAD. THIS DANGEROUS SAFETY PROBLEM THAT COULD HAVE SERIOUSLY INJURED A SMALL CHILD APPEARS TO BE RELATED TO BOLT STRESS/FATIGUE SINCE THERE WAS NO OBVIOUS EVIDENCE OF ANY CORROSION AROUND THIS MOUNTING BOLT. *TR
Service Brakes, Hydraulic
Filed Jun 20, 200775,000 milesTX
TL*THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES FAILED WHILE DRIVING 15 MPH. WHEN THE BRAKES WHERE APPLIED, THE CONTACT HEARD A POP AND THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. THE VEHICLE WAS TOWED. THE DEALER STATED THAT THE BRAKE HOSES WERE NOT STANDARD PARTS DUE TO THE MODIFICATION OF THE BRAKES FOR MEDICAL HANDICAP PURPOSES. THERE WERE TWO HOLES IN THE HOSES BECAUSE THE PARTS WERE NOT STANDARD, WHICH CAUSED THE BRAKE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 75,000.
Structure
Filed Jan 22, 200762,000 milesWI
I HAVE READ ALL THE COMPLAINTS ABOUT THE 1996 TOWN AND COUNTRY. I FIND IT INTERESTING HOW THE COMPLAINTS ARE EXACT TO ONE ANOTHER. DIFFERENT OWNERS, SAME PROBLEMS. CHRYSLER TAKES NO RESPONSIBILITY FOR THE PROBLEMS OF THIS VEHICLE. I HAVE OWNED MINE SINCE 1999 AND HAVE EXPERIENCED EVERY SINGLE ONE OF THESE CLAIMS THAT OTHER CONSUMERS HAVE EXPERIENCED. I WILL NEVER PURCHASE ANOTHER CHRYSLER PRODUCT AGAIN AND WILL MAKE SURE TO LET THE PEOPLE I CARE ABOUT KNOW THE PROBLEMS OF THIS OVER PRICED HUNK OF RUSTED METAL. I WOULD CERTAINLY HATE TO SEE THEM GO THROUGH THE GRIEF I HAVE OWNING THIS VEHICLE! *NM
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jan 5, 2007MO
SERPENTINE BELT SLIPS/COMES OFF DURING WET CONDITIONS. HAS HAPPENED 4 TIMES IN PAST 3 MONTHS AND SEVERAL TIMES BEFORE THAT. *JB
Exterior Lighting › Headlights
Filed Dec 26, 2006125,000 milesPA
CHRYSLER CORPORATION HEADLIGHTS PROGRESSIVELY CLOUD OVER AND LIGHT OUTPUT IS REDUCED CREATING A DANGEROUS NIGHT DRIVING CONDITION. HAS NHTSA QUERIED CHRYSLER ABOUT THIS PROBLEM AND IS THERE ANY REACTION? *NM
Steering
Filed Nov 15, 2006185,698 milesVA
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH ON NORMAL ROAD CONDITIONS, THE SERPENTINE BELT FRACTURED. NO WARNING LIGHTS ALERTED THE CONTACT BUT LOSS OF POWER STEERING WAS NOTICED. THE VEHICLE HAD BEEN TAKEN THREE TIMES TO THE DEALERSHIP AND THE BELTS, PULLEYS AND TENSIONER WERE REPLACED ON EVERY OCCURRENCE. THE MANUFACTURER WAS CONTACTED BUT THE RESOLUTION WAS A DEALERSHIP REFERRAL. THE CONTACT EXPRESSED CONCERN BECAUSE THE LOSS OF POWER STEERING COULD CREATE CONDITIONS FOR A SERIOUS ACCIDENT.
Electrical System › Instrument Cluster/Panel
Filed Aug 3, 2006OH
WHEN OPERATING VEHICLE THE CHECK ENGINE LIGHT WILL INTERMITTENTLY GO ON, THEN THE WINDSHIELD WIPERS WILL TURN ON (WITHOUT ME TURNING THEM ON), THE FAN ON THE HEATER WILL TURN ON(IF IT IS OFF) OR OFF (IF IT IS ON). THIS HAS HAPPENED NUMEROUS TIMES OVER THE LAST YEAR. MORE RECENTLY IN THE LAST 8 MONTHS OR SO THE HEATER IS ONLY BLOWING WARM/HOT AIR ON THE PASSENGER SIDE OF THE VEHICLE AND COLD AIR ON THE DRIVERS SIDE. IT IS THE SAME FOR THE DEFROST. *JB
Air Bags › Frontal
Filed Mar 30, 200639,000 milesVA
THE CLOCKSPRING HAS FAILED IN MY 1996 CHRYSLER TOWN & COUNTRY RENDERING THE AIR BAG USELESS, THE HORN USELESS AND THE CRUISE CONTROL USELESS. I AM SCARED TO USE THIS VEHICLE TO TRANSPORT MY FAMILY. *NM
Steering
Filed Jan 25, 200670,000 milesCA
HE OWNS A 1996 CHRYSLER, TOWN& COUNTRY, ONLY OWNER WITH 70,000 MILES ON THE VEHICLE. STEERING WHEEL POPPED OFF, MOSTLY WHEN TURNING THE WHEEL TO LEFT. THIS HAPPENED OFTEN SINCE 2005. ALSO, FRONT AND BACK WINDSHIELD WIPERS CAME ON AT SEPARATE TIMES WHEN IT WAS IN OFF POSITION FOR ABOUT ONE AND HALF YEAR.*AK
Fuel System, Gasoline › Fuel Injection System › Fuel Rail
Filed Jan 2, 2006121,000 milesCO
I HAVE A 1996 CHRYSLER TOWN AND COUNTRY WITH THE 3.8L ENGINE THAT HAS HAD THE FUEL RAIL RECALL DONE. THE RECALL INVOLVED PUTTING A CLAMP TYPE SEAL AROUND THE FUEL RAIL IN TWO PLACES. THESE SEALS HAVE BOTH FAILED AND FUEL IS ACTUALLY DRIPPING FROM ONE OF THE SEALS. I HAVE TAKEN THE VAN TO THE LOCAL DEALER FOR REPAIRS I HAVE NOT HEARD YET WHAT THEY WILL DO TO RESOLVE THIS. MY CONCERN IS THAT THE REPAIR PROVIDED BY THE RECALL IS NOT SUFFICIENT AND WILL FAIL AGAIN IN A SHORT TIME. THIS IS OF GRAVE CONCERN TO ME FOR THE SAFETY OF MY FAMILY. IT APPEARS THAT A POOR DESIGN IS BEING REPAIRED BY AN EQUALLY POOR FIX. *NM
Air Bags
Filed Sep 25, 2005IN
MY SPECIFIC ON THE PROBLEM IS WITH OUR 1996 CHRYSLER TOWN & COUNTRY MINIVAN AND SPECIFICALLY AIRBAG LIGHT ON, HORN/CRUISE NOT WORKING. IN SEARCHING THE INTERNET, I SEE THAT THIS IS INDICATIVE OF THE CLOCKSPRING BEING FAULTY. WHILE I FIND THE CHRYSLER HAS A PROGRAM IN PLACE TO REPAIR MINIVANS WITH THIS PROBLEM, THE INFORMATION LEADS ME TO UNDERSTAND THAT THIS IS ONLY FOR CARS WITH LESS THAN 70,000 MILE ON THEM - AS OUR VEHICLE IS NOW 9 YEARS OLD, IT IS UNREASONABLE TO EXPECT THE ODOMETER BE AT UNDER 70,000 MILES. I FEEL THAT THIS IS UNREASONABLE, IN THAT THE DEFECT RENDERS THE AIRBAG USELESS. I WILL BE CONTACTING THE LOCAL DEALER, HOWEVER, IF THIS 70,000 MILES RESTRICTION IS IN PLACE, AND PURSE REMEDY OF THE SITUATION. IF THE NHTSA HAS KNOWLEDGE OF THIS RESTRICTION, I WOULD ASK THAT THE NHTSA DIRECT CHRYSLER TO COVER ANY VEHICLE HAVING THIS DEFECT, REGARDLESS OF MILEAGE. *JB
Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Sep 16, 200581,285 milesMN
FAILURE OF BOTH REAR BRAKE HYDRAULIC LINES CAUSING SUDDEN LOSS OF BRAKE FLUID MAKING EMERGENCY BRAKE ONLY OPERABLE STOPPING DEVICE. SAVED OLD LINES. BOTH LINES APPEAR TO HAVE RUSTED THROUGH. MECHANIC BELIEVES PROBLEM IS WITH DESIGN IN HOW LINES ARE ROUTED ABOVE GAS TANK APPROXIMATELY TWO FEET AHEAD OF LEFT REAR WHEEL. THE POSITION OF THE LINES ALLOWS ROAD SALT AND OTHER CORROSIVES TO BE COLLECTED ON THE STEEL SURFACE OF THE HYDRAULIC LINES, THUS LEADING TO THEIR EMINENT FAILURE. PLEASE NOTE LOW MILEAGE OF VEHICLE. MECHANIC REPAIRED VEHICLE BY INSTALLING NEW LINES, BUT ROUTED THEM IN A POSITION LESS SUSCEPTIBLE TO CORROSION. FAILURE WAS PRECEDED BY NOTICEABLE LEAKING OF BRAKE FLUID ON GARAGE FLOOR. ULTIMATE FAILURE OCCURRED WHEN VEHICLE WAS BROUGHT IN FOR INSPECTION/REPAIR. LINES BURST WHEN MECHANIC TESTED BRAKES BY PRESSING HARD ON BRAKE PEDAL WHILE IT WAS PARKED. BRAKE FLUID SPILLED OUT ALL OVER SERVICE FLOOR. ACTUAL REPAIR COST: $289.02.*JB *NM
Fuel System, Gasoline › Storage › Tank Assembly
Filed Aug 28, 2005180,885 milesGA
LAST WEEK, 17 AUG 05, I HAD TO REPLACE THE FUEL TANK ON MY '96 CHRYSLER T&C [XXX] DUE TO A FATIGUE CRACK THAT WAS SPILLING FUEL. CHRYSLER HAS REFUSED TO ACCEPT ANY RESPONSIBILITY SINCE MY VEHICLE IS OUT OF WARRANTY. ARE THERE ANY REQUIREMENTS REGARDING THE LONGEVITY AND PERFORMANCE OF PLASTIC FUEL TANKS? OTHER THAN THE OBVIOUS SAFETY CONCERNS, THE REPLACEMENT COST EXCEEDED $800. AT THE TIME OF FAILURE MY VEHICLE HAD 180,885 ORIGINAL MILES AND HAS BEEN METICULOUSLY MAINTAINED. THE LOCATION OF THE CRACK (TOP, FRONT, LEFT CORNER) PRECLUDES ANY ACCIDENTAL IMPACT OF THE UNDERCARRIAGE. ACCORDING TO THE SERVICING DEALER, HAYES CHRYSLER, LAWRENCEVILLE, GA, THE DEFECTIVE TANK WAS DESTROYED PER ENVIRONMENTAL REQUIREMENTS. PLEASE ADVISE IF THERE IS A COURSE OF ACTION I CAN TAKE TO AMELIORATE THIS PROBLEM. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Exterior Lighting
Filed Aug 17, 2005NM
HEADLIGHT LENS COVERS WERE REPLACED BY DEALER DUE TO BUBBLING OF THE PLASTIC THAT CAUSED SEVERE REDUCION INHEADLIGHT LUMINATION. THE COST TO ME WAS $644.00 FOR REPLACEMENT. THIS IS A SAFETY HAZARD THAT SHOULD NOT HAVE OCCURRED.
Suspension › Front › Macpherson Strut
Filed Jul 13, 2005WI
DT THE DRIVERS SIDE STRUT TOWER RUSTED AND THE PASSENGERS SIDE WAS BEGINNING TO SHOW SIGN OF RUST AS WELL. *JB
Seat Belts
Filed May 31, 2005117,500 milesCA
ON A FEW SEPERATE OCCASIONS WHILE DRIVING MY 1996 CHRYSLER TOWN AND COUNTRY MY DAUGHTERS SEATBELT HAS JUST RELEASED WITHOUT ANY WARNING. DURING 3 SUDDEN STOPS THE SEATBELTS HAVE UNLATCHED BY THEMSELVES AND ONE TIME WHILE DRIVING DOWN THE ROAD MY SEATBELT CAME UNDONE AFTER I ADJUSTED MYSELF IN MY SEAT. WE JUST BOUGHT THIS VAN 2 MONTHS AGO. ALSO, WITHOUT WARNING THE BODY CONTROL MODULE TOOK OUT MY ENTIRE ELECTRICAL SYSTEM, INCLUDING MY RADIO. THERE SHOULD BE A SENSOR THAT IT IS GOING BAD BEFORE IT ACTUALLY GOES. EVEN AFTER GOING TO JACK POWELL DODGE TO HAVE IT ALL FIXED, THE HORN DOESN'T WORK , THE STEREO IS MESSING UP, THE INSTRUMENT CLUSTER IS MESSING UP, AND THE WINDSHIELD WIPERS DON'T SEEM TO WORK PROPERLY.
Fuel System, Gasoline › Storage › Tank Assembly
Filed May 6, 2005NC
1996 CHRYSLER TOWN AND COUNTRY HAD A SPLIT SEAM ON THE TOP SIDE OF THE GAS TANK.*MR VEHICLE HAD A STRONG ODOR OF GASOLINE DUE TO THE SPLIT. REPLACED THE GAS TANK, WAS CHARGED FOR NEW TANK AND LABOR. MANUFACTURER SAID DUE TO MILEAGE ON VEHICLE, THERE WOULD BE NO CONSIDERATION FOR REIMBURSEMENT. *BF *NM
Fuel System, Gasoline
Filed Apr 28, 2005VA
FUEL WAS LEAKING FROM THE FUEL TANK, WHICH COULD BE DANGEROUS BECAUSE IT COULD CAUSE A FIRE. MANUFACTURER WAS CONTACTED BY CONSUMER.*AK
Air Bags
Filed Mar 8, 200585,000 milesDE
THE AIR BAG LIGHT STARTED COMING ON INTERMITTENTLY. CURRENTLY, THE AIR BAG LIGHT STAYS ON ALL THE TIME. CONSUMER DOES NOT HAVE AIR BAGS, AND THE DEALER WANTS $200.00 TO MAKE THE REPAIRS.*AK DEALER REPAIR AIRBAGS AT NO COST TO CONSUMER. CONSUMER ADDED DASH LIGHTS ARE NOT WORKING PROPERLY. *TT
Suspension › Front › Macpherson Strut
Filed Mar 2, 2005MI
THE RIGHT STRUT WAS MAKING NOISE WHILE VEHICLE WAS BEING DRIVEN. TAKEN TO DEALER FOR CHECK UP AND RESULTS SHOWED THAT THE STRUT WAS RUSTED, AND COULD FALL OFF. IT NEEDED TO BE REPLACED. *AK *TC
Power Train › Automatic Transmission
Filed Feb 11, 2005140,450 milesAL
I HAVE A 96 CHRYSLER T&C VAN THE TRANSMISSION WAS REPLACED ALMOST 30 MONTHS AND 38 K MILES AGO AFTER IT BROKE A SHAFT ON THE INSIDE AT 101K MILES. CAME TO A STOP AT CONNER WENT TO GO FORWARDED AND THE VAN WAS IN NEUTRAL IN GEAR POSITION. DEALER DID NOT WANT TO OPEN IT UP JUST REPLACE WITH NEW REMANUFACTURED FROM CHRYSLER. SAID THEY WERE ALL DOING THAT. NOW THE REPLACEMENT UNIT JUST BROKE A SHAFT FOR THE THIRD GEAR (BAD WELD). THIS IS ON A TRANSMISSION WITH ONLY 38525 MILES ON IT. THIS WAS A NEW TRANSMISSION WHEN IT CAME OUT IN 1996 AND NOW WITH 2 BROKEN SHAFTS ON TWO TRANSMISSIONS IN THE SAME VAN, WHAT IS WRONG WITH THEIR PRODUCT AND THIS PICTURE? WHO WOULD OF TUNK IT? I PLACED 165K MILES ON A 1991 DODGE DAKOTA WITHOUT ANY TRANSMISSION PROBLEMS. WHAT HAPPENS IF THE SHAFTS BREAK WHEN SOMEONE IS TRYING TO GET ON THE HIGHWAY IN FRONT OF 70,000 LBS OF MOVING TRUCK? TRUCKS DO NOT STOP ON A DIME. DO YOU WANT YOUR FAMILY IN THAT KIND OF SCENARIO? I DO NOT THINK THAT MOST OF VOTING AMERICANS DO EITHER. I LIVE IN A CITY, WHICH HAS AT SEVEN OUT OF THE TOP TEN OF THE MOST DANGEROUS INTERSECTIONS IN THE ENTIRE STATE OF ALABAMA. WHEN YOU PLACE A CAR INTO DRIVE, YOU EXPECT IT TO GO MOST ALL THE TIME. YOU DO NOT WANT TO HAVE TO THINK AM I GOING TO BE IN AN ACCIDENT OR MAYBE KILL MY FAMILY BECAUSE THE TRANSMISSION IS GOING TO BLOW UP, BREAKS WELDS, OR BREAK A SHAFTS IF I PULL OUT NOW OR NOT. *JB
Suspension › Front › Macpherson Strut
Filed Dec 31, 2004130,000 milesMO
A COMPLAINT WAS REGISTERED ALLREADY, NUMBER 10090457. THE DRIVER SIDE STRUT TOWER ON MY MINI VAN ARE RUSTING OUT. *AK
Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Dec 20, 2004114,000 milesGA
CONTINUALLY WEAK BRAKES, CAUSING DANGEROUSLY LONG STOPPING DISTANCES, INTERMITTENT PEDAL GOING TO FLOOR, OUTER FRONT DISC BRAKE PAD WEARS OUT BETWEEN 10000 AND 15000 MILES INNER PAD ALWAYS IN EXCELLENT CONDITION. REPLACED CALIPERS AND ATTACHMENT HARDWARE, BLEED BRAKES. SIMILAR COMMENTS BY OTHER OWNERS IN WEB SEARCHES. OLD PARTS INSTALLED PROBLEM NOT RECTIFIED.*AK
Exterior Lighting › Headlights
Filed Nov 30, 2004120,000 milesNC
THE LENS ON THE HEADLIGHTS ARE DISCOLORING AND CAUSING POOR VISIBILITY WHILE DRIVING AT NIGHT. THE DEALER WAS NOTIFIED.*AK
Structure › Body
Filed Nov 27, 2004112,000 milesMA
I JUST RETURNED FROM A FAMILY TRIP AND ON A ROUTINE UNDER THE HOOD INSPECTION I DISCOVERED TO MY HORROR THAT THE RIGHT STRUT TOWER ON MY 1996 CHRYSLER MINIVAN HAD RUSTED RIGHT THROUGH AND WAS HOLDING THE ENTIRE WEIGHT OF THE VEHICLE BY A THREAD. I QUICKLY LOOKED AT THE INTERNET TO SEE IF THIS WAS A RECURRING PROBLEM AND FOUND THAT THOUSANDS OF OTHER CHRYSLER MINIVAN OWNERS HAVE THE SAME PROBLEM. CONSIDERING THAT THERE ARE MILLIONS OF THESE MINI VANS ON THE ROAD THIS PROBLEM MUST AFFECT TENS OF THOUSANDS OF MINIVANS . I'M HORRIFIED AT THE LACK OF ATTENTION THIS PROBLEM HAS RECEIVED FROM CHRYSLER AND THE NHTSA BECAUSE IF A STRUT FAILS IN THIS WAY WHILE TRAVELING AT HIGH SPEED ON A HIGHWAY THE CONSEQUENCES CAN BE CATASTROPHIC , WITH LOSS OF STEERING, GOING OFF THE ROAD, CRASHING INTO OTHER CARS AND ROLLOVER RESULTING INTO MULTIPLE FATALITIES. THIS IS A VAST PROBLEM WITH ALL CHRYSLER MINIVANS FROM1996-2000 AND BEYOND . I CALL ON NHTSA TO ISSUE A WARNING TO ALL OWNERS OF CHRYSLER MINIVANS AND TO FORCE CHRYSLER TO FIX THIS PROBLEM WHICH IS CLEARLY A DESIGN DEFECT THAT AFFECTS THE SAFETY OF THIS VEHICLE. I DISCOVERED THAT NOT EVEN THE CHRYSLER DEALERS HAVE BEEN TOLD ABOUT THIS EVEN THOUGH CHRYSLER HAS ISSUED A TECHNICAL BULLETIN TSB-23-044-02. *AK
Exterior Lighting › Headlights
Filed Nov 11, 2004VA
PROBLEMS WITH THE HEADLIGHTS ON BOTH THE 1996 PLYMOUTH BREEZE AND THE 1996 CHRYSLER TOWN AND COUNTRY DEVELOPING FILM.*MR WHILE DRIVING HEADLIGHTS FOGGED UP, CAUSING LIMITED SIGHT ON BOTH SIDES OF THE VEHICLE, AND MAKING IT HARD TO DRIVE AT NIGHT. REF ODI NUMBER 10074095. *BF
Air Bags › Side/WindowCrash1 injured
Filed Nov 10, 200488,000 milesNC
CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION IN WHICH IT WAS IMPACTED BY ANOTHER VEHICLE AT 55 MPH. FRONT PASSENGER'S SIDE AIR BAG DEPLOYED WITH SO MUCH FORCE AND SPEED THAT IT CAUSED SEVERE BRUISING TO THE PASSENGER'S UPPER BODY. THE PASSENGER WAS UNABLE TO LAY FLAT, AND WAS TAKING PAIN KILLERS TO EASE THE PAIN.*AK
Suspension › Front
Filed Oct 18, 2004MI
WHILE DRIVING 35 MPH, THE DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. SUDDENLY THE VEHICLE VIBRATED UNCONTROLLABLY. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. PLEASE PROVIDE FURTHER DETAILS. *JB
Power Train › Automatic Transmission1 injured
Filed Sep 21, 2004109,500 milesIN
WHILE DRIVING AT HIGHWAY SPEED, TRANSMISSION VIOLENTLY DOWNSHIFTED CAUSING TEMPORARY LOSS OF CONTROL. A COMPLETE REBUILD OF TRANSMISSION IS UNDERWAY.*AK
Suspension › Front › Macpherson Strut
Filed Sep 21, 2004113,000 milesNY
DURING ROUTINE INSPECTION DEALERSHIP INFORMED THE CONSUMER THAT FRONT STRUT TOWERS RUSTED. THE PROBLEM WAS NOT RESOLVED. *AK
Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Sep 10, 2004112,530 milesNJ
WHILE DRIVING LOST POWER STEERING FLUID, WHICH LEAD TO THE POWER STEERING FAILURE. VEHICLE BECOMES VERY DIFFICULT TO STEER SAFETY. FAILURE OF THE POWER STEERING WAS LATER IDENTIFY AS A CORRODED HIGH PRESSURE POWER STEERING LINE.*AK
Complaints 1-50 of 938, newest first, reproduced as filed.
1996 Chrysler Town And Country: questions buyers ask
Is the 1996 Chrysler Town And Country a good car?
Going by the federal record, it is one of the Town And Country years to avoid: owners filed 938 complaints, 2.4 times as many as a typical Town And Country year. The most common complaint is about the fuel system (17%).
What is the most common problem with the 1996 Chrysler Town And Country?
The fuel system: 156 of the 938 complaints (17%) are about it. Owners most often say it leaks oil or fluid (60%) and stalls (4%). The typical report comes at 99,000 miles.
How many recalls does the 1996 Chrysler Town And Country have?
12 safety recalls on file with NHTSA, the most recent filed Mar 13, 2006. The largest, 02V293000, covered 1,500,521 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.
At what mileage do 1996 Chrysler Town And Country problems start?
Half of the complaints that record an odometer reading came in before 94,000 miles. For the fuel system the midpoint is 99,000 miles.
Has NHTSA investigated the 1996 Chrysler Town And Country?
Yes, 14 times. The latest, EA01007 ("AIR BAG CLOCKSPRING"), was opened Feb 21, 2001 and closed Nov 22, 2002.
Are there service bulletins for the 1996 Chrysler Town And Country?
The manufacturer filed 154 technical service bulletins and other notices for it with NHTSA, most of them about the body and frame (22), the engine (19) and the transmission (18). A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.
Reading this record
5 deaths reported in complaints filed with NHTSA.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Mar 13, 2006. Source: NHTSA Office of Defects Investigation.