Corrections
This site republishes claims about named manufacturers and their vehicles. Getting it wrong has consequences, so tell us when we do.
Report an error
Email [email protected] with the page address and what is wrong with it. If you can point at the underlying NHTSA record — a complaint number or a recall campaign number such as 26V011000 — it will be resolved much faster.
We read every message. We aim to reply within five working days, and to fix anything that turns out to be our mistake in the next rebuild of the data.
What we can fix
- Counts that do not match the underlying NHTSA files.
- A vehicle filed under the wrong make, model or year by our processing.
- Two different vehicles merged into one page, or one vehicle split across two.
- Component names, dates or mileages rendered incorrectly.
- Anything on the site that misstates what a record actually says.
What we cannot fix here
We do not hold the original records and we do not edit them. If the underlying NHTSA entry is itself wrong — a complaint attributed to the wrong vehicle, an incorrect mileage, a detail that should have been redacted — the correction has to be made at the source, through NHTSA. Once NHTSA updates its files, the change reaches this site at the next rebuild.
We also will not remove a complaint because a manufacturer disputes it. A disputed complaint is still part of the public record, and the dispute does not make the filing disappear. If a manufacturer wants its response on the record, write to us and we will consider publishing it alongside.
Removal requests
Complaint narratives come to us already redacted by NHTSA. If you believe an identifying detail about a private individual survived that redaction, tell us and we will suppress the passage on this site immediately while the source correction goes through NHTSA. That is the one case where we act before the source does.
How we log changes
When a correction changes something a reader could have relied on — a count, an attribution, a severity assessment — we note what changed and when. Routine rebuilds that simply bring in newer NHTSA data are not corrections and are stamped on the data sources page instead.
This policy applies to carproblemdata.com, published by Semalt. See also our editorial standards and methodology.