Owners filed 101 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 4 times.
When it fails
06660066,600 milesMedian miles at failure
84 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
23
1
0
0
Unknown or Other
22
0
0
0
Structure › Body
19
0
1
1
Engine
7
0
0
0
Electrical System
6
0
0
0
Power Train
4
1
0
1
Tires
3
0
0
0
Service Brakes
3
0
1
0
Electronic Stability Control (esc)
3
0
0
0
Steering
2
1
0
0
4 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module21V054000
Filed Feb 5, 20211,778,128 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Air Bags › Frontal › Passenger Side › Inflator Module21V051000
Filed Feb 5, 2021284,645 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328770.
Electrical System › Ignition14V827000
Filed Dec 30, 201484,192 vehiclesGeneral Motors Llc
Defect. General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Risk. If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy. GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Steering › Gear Box › Shaft Pitman12V112000
Filed Mar 22, 20126,159 vehiclesGeneral Motors Llc
Defect. GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET EXPRESS AND SUBURBAN VEHICLES, AND GMC SAVANA AND YUKON XL HEAVY DUTY VEHICLES. THE STEERING GEAR PITMAN SHAFT MAY NOT HAVE BEEN ADEQUATELY HARDENED AND COULD FRACTURE.
Risk. IF THIS CONDITION OCCURS, A LOSS OF STEERING COULD RESULT, INCREASING THE RISK OF A CRASH.
Remedy. GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE STEERING GEAR AND, IF NECESSARY, REPLACE THE STEERING GEAR PITMAN SHAFT. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON APRIL 4, 2012.
What owners reported
Newest filings
Power TrainCrash1 injured
Filed Aug 12, 2024CA
MY AUTO GEAR SHIFT DISINGAGED FROM THE TRANSMISSION THE CAR STARTED MOVING AS I WAS TRYING TO GET INTO THE DRIVER SEAT WITH DRIVER DOOR CATCHING THE TREE LIMBS AND OPENING THE DOOR AND ME HOLDING ONTO THE INSIDE DOOR HANDLE BROOKE AND I FELL ONTO THE GROUND WHEN THE CAR STOPPED BY BACKING OVER THE CURB AND HITTING ANOTHER TREE. THERE IS A BUSHING HOLDING THE CABLE TO TRANSMISSION LEVER AND MY AUTO TRANSMISSION SHOP AND LOCAL CHEVY DEALER HAVE BOTH TOLD ME THE FAULTY CABLE CONNECTOR GETS BRITTLE AND BREAKS. NO WAY TO SAFELY DRIVE AS I CANNOT MOVE.
Air Bags
Filed Jul 11, 2023KS
This is a recall took my 2012 Surburban to dealership in leavenworth, KS they had vehicle for two weeks did not fix the airbag that is under recall they stated could not get parts for it. So what is the problem with our government system in place to fix these problems but the GM dealership is not fixing the air bag nor do they call and state they have the parts in stock now???
Structure › Body
Filed Aug 19, 2022NC
My dash on my 2012 Suburban cracked within 4 years of its manufactured date and it just keeps getting worse. If there were an accident it is so dry and cracked it will through hard plastic into the driver and passengers. I know of many other same and similar year models that have the same issue. Now that there is a passenger-side airbag recall would be the perfect time for GM to step up and fix this obvious flaw.
Structure › Body
Filed Aug 31, 2021MI
Dashboard is cracking. I understand the class action was dismissed. But this is so unfair that the customers have to pay to fix for problem caused by material problem.
Air Bags
Filed Jun 3, 2021KY
Takata recall. The contact owns a 2012 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Air Bags
Filed Apr 28, 2021HI
I WAS SENT A SAFETY RECALL FORM & STILL HAVEN'T BEEN NOTIFIED THAT PARTS ARE AVAILABLE. I AM WORRIED BECAUSE WE USE OUR FAMILY CAR A LOT. THANK YOU!
Structure › Body
Filed Mar 30, 2021200,000 milesFL
CRACKED DASHBOARD IN SEVERAL AREAS
Structure › Body
Filed Mar 27, 202143,000 milesFL
SEVERELY CRACKED DASH
Air Bags
Filed Mar 9, 2021GA
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
Engine
Filed Mar 1, 2021147,000 milesPA
TRANSMISSION FAILURE< 150,000 MILES!! WELL MAINTAINED. LEFT US STRANDED ON OFF RAMP I-78.!!! CRACKED DASH ELECTRICAL PROBLEM. CHECK ENGINE LIGHT.
Air Bags
Filed Jan 21, 2021125,000 milesNM
THE AIRBAG ERROR INDICATOR ON THE DASH ACTIVATES FREQUENTLY, ESPECIALLY AFTER DRIVING SEVERAL HUNDRED MILES IN ONE DAY. WHEN THE ERROR MESSAGE IS ACTIVATED, THE BACKUP CAMERA IMAGE IS PIXILATED. IT DOES NOT DO IT WHEN THE VEHICLE IS IN PARK. CHEVROLET SERVICE TECHNICIANS HAVE BEEN UNABLE TO RECOVER THE ERROR CODE OR REPLICATE THE ERROR MESSAGE. THIS IS A CONTINUING PROBLEM.
Structure › Body
Filed Dec 19, 2020130,000 milesVA
THERE ARE 2 LARGE CRACKS ON THE DASHBOARD ONE RUNNING LONGITUDINALLY ON AXIS OF STEERING COLUMN AND ANOTHER SPREADING FORWARD TOWARD DRIVER SIDE ON FORWARD DRIVER CORNER OF PASSENGER AIRBAG CUTOUT RADIUSED CORNER. I WAS WARNED AFTER I PURCHASED VEHICLE THAT IT WAS A SAFETY HAZARD IN EVENT OF AIRBAG DEPLOYMENT. I AM REPORTING THE DATE AS THE DATE I PURCHASED VEHICAL BUT CRACK WAS PRESENT PRIOR TO THAT DATE FOR AN UNDETERMINED PERIOD OF TIME.
Unknown or Other
Filed Oct 11, 2020TX
DASHBOARD HAS SLOWLY STARTED CRACKING. CAR IS GARAGE KEPT AND NOT DRIVEN IN EXTREME CONDITIONS TO WARRANT SUCH DISTRESS ON THE DASHBOARD
Unknown or Other
Filed Jul 17, 2020115,717 milesCA
DASHBOARD STARTED CRACKING
Unknown or Other
Filed Jun 7, 202050,000 milesCA
THE DASH IS CRACKED ON THE BOTH WINDSHIELD-EDGE CORNERS OF THE PASSENGER-SIDE AIRBAG COVER AND BROKEN OVER THE DRIVER-SIDE INSTRUMENT CLUSTER. THE DRIVER-SIDE BREAKAGE HAS SPREAD FROM THE WINDSHIELD INSIDE EDGE TO UP AND OVER THE INSTRUMENT CLUSTER. IT HAS BEEN GLUED AND PATCHED BUT HAS CONTINUED TO DISINTEGRATE AND IS NOW COMPLETELY BROKEN. THIS VEHICLE HAS BEEN DRIVEN ON ROAD AND HIGHWAY. THE DASH HAS BEEN CRACKING AND BREAKING OVER A PERIOD OF 5 YEARS.
Air Bags › Side/Window
Filed May 29, 2020124,400 milesSC
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE STANDING OUTSIDE OF THE VEHICLE, THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING, WHILE THE VEHICLE WAS IDLE. THE CONTACT MANUALLY DEFLATED THE AIRBAGS AND THE VEHICLE WAS DRIVEN TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,400.
Unknown or Other
Filed Apr 24, 202099,500 milesTX
CRACKING DASHBOARD NEEDS REPLACEMENT, I HAVE REPLACED OUR CRACKING DASHBOARD AND WOULD LIKE TO RECEIVE SOME TYPE OF COMPENSATION FOR MY EXPENSE. THIS IS AN ISSUE THAT IS ONGOING WITH ALL OF THESE TYPES OF VEHICLES.
Air Bags
Filed Feb 23, 2020NJ
OVER THE LAST 6 MONTHS MY DASHBOARD HAS DEVELOPED NUMEROUS CRACKS IN THE DASHBOARD. THERE ARE 2 CRACKS AT THE PASSENGER AIR BAG COVER ON THE TOP CORNERS AND A LONG CRACK ON THE DRIVERS SIDE DASH ABOVE THE GAUGE CLUSTER GOING TOWARDS THE WINDSHIELD. I HAVE NO SPECIFIC DATE WHEN THIS HAS HAPPENED. I AM PUTTING IN THIS COMPLAINT AS I HAVE SEEN THIS ON MULTIPLE VEHICLES OF THE SAME AGE AND LOOKING ONLINE OF ALL THE COMPLAINTS OF THE SAME.
Structure › Body
Filed Feb 10, 202055,000 milesNJ
3 LARGE CRACKS ON DASH. GOING FROM WINDSHIELD TO DASH. IF I EVER NEED TO HAVE WORK DONE UNDER DASH, DASH WILL FALL APART. 3 CRACKS APPEARED FOR NO KNOW REASON.
Unknown or Other
Filed Jan 31, 2020TX
SEVERAL CRACKES HAVE APPEARED IN THE TOP SECTION OF DASHBOARD
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 5, 2021. Source: NHTSA Office of Defects Investigation.