General Motors LLC: Electrical System › Ignition
General Motors LLC reported this defect to federal regulators on Dec 30, 2014 and put the number of vehicles at risk at 84,192. The repair is free for as long as the recall stands.
The defect
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
The risk
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
The remedy
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
20 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Cadillac Escalade | 20 | 3 | 0 | 3 |
| 2012 Cadillac Escalade Esv | 3 | 3 | 0 | 0 |
| 2012 Cadillac Escalade EXT | 1 | 3 | 0 | 0 |
| 2012 Chevrolet Avalanche | 36 | 3 | 0 | 2 |
| 2012 Chevrolet Silverado | 68 | 2 | 4 | 9 |
| 2012 Chevrolet Suburban | 101 | 4 | 2 | 3 |
| 2012 Chevrolet Tahoe | 178 | 3 | 1 | 8 |
| 2012 GMC Sierra | 29 | 2 | 2 | 4 |
| 2012 GMC Yukon | 63 | 3 | 0 | 1 |
| 2012 GMC Yukon XL | 13 | 4 | 0 | 0 |
| 2011 Cadillac Escalade | 49 | 6 | 0 | 0 |
| 2011 Cadillac Escalade Esv | 13 | 5 | 0 | 0 |
| 2011 Cadillac Escalade EXT | 3 | 4 | 0 | 0 |
| 2011 Chevrolet Avalanche | 127 | 3 | 0 | 2 |
| 2011 Chevrolet Silverado | 75 | 2 | 2 | 7 |
| 2011 Chevrolet Suburban | 148 | 3 | 0 | 3 |
| 2011 Chevrolet Tahoe | 447 | 5 | 2 | 5 |
| 2011 GMC Sierra | 43 | 2 | 0 | 1 |
| 2011 GMC Yukon | 158 | 5 | 0 | 2 |
| 2011 GMC Yukon XL | 47 | 3 | 1 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 14V827000.
Full record for the 2012 Cadillac Escalade → · Recalls carrying a do-not-drive advisory → · Where this data comes from →