Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
INTERIOR DRIVER DOOR HANDLE "GRAB BAR" IS BROKEN. RIGID PLASTIC PIECES UNDER THE UPHOLSTERY BROKE AND NOW THE HANDLE IS FALLING APART AND LOOSE. THIS IS AN INTEGRAL PART OF THE ARMREST. HANDLE BROKE USING NORMAL CLOSING FORCE, AND APPARENTLY THIS IS A LARGE, WELL KNOWN PROBLEM. CHEVROLET HAS NO REPAIR FOR THIS PROBLEM OTHER THAN REPLACING THE WHOLE INTERIOR DOOR PANEL AND THE COST IS AROUND $600.
TAKATA RECALL DASH CRACKED AT PASSANGER SIDE AIRBAG. AFTER RESEARCH ONLINE I FOUND THIS IS A COMMON PROBLEM AND CHEVY WILL NOT TAKE RESPONSIBILITY FOR IT. I HAVE FRIENDS THAT HAVE THE SAME DASHES IN SAME YEAR MODEL IN 2 SILVERADO'S 1 SUBURBAN AND 1 TAHOE AND ALL HAVE CRACKED IN THE SAME SPOT. THE SUBURBAN DASH WAS REPLACED UNDER WARRANTY AND CRACKED AGAIN. MY DEALER SAID IT WAS OLD AND NOT UNDER WARRANTY SO THWY WILL NOT FIX IT. MY VEHICAL DASH CRACKED RIGHT OUT OF WARRANTY AND HAS BEEN TAKEN VERY GOOD CARE OF. I DO NOT EXPECT A $52,000 VEHICAL TO HAVE A DASH CRACK AND CHEVY NOT TO STAND BEHIND THEIR PRODUCT. THEY HAVE A PROBLEM IN THE STRUCTURE OF THE DASH AND NEED TO TAKE RESPONSIBILITY AND FIX IT. IT CONCERNS ME SINCE THE CRACK IS AT THE AIR BAG. I AM NOT SURE IF WHEN THE AIR BAG DEPLOYS IT COULD BRING A PIECE KF THE DASH WITH IT.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN EQUIPPED WITH MICHELINE TIRES, TIRE LINE: LTXM/S2, TIRE SIZE: 265/70/17 N/A, AND DOT NUMBER: M3KP494X. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE OBSERVED THREAD SEPARATION ON THE FRONT DRIVER, FRONT PASSENGER SIDE TIRES AND THE PASSENGER SIDE REAR TIRE. THE VEHICLE WAS SCHEDULED FOR AN APPOINTMENT WITH A TIRE TECHNICIAN ON JULY 12, 2017. THE MANUFACTURER OF THE TIRE WAS CONTACTED AND INFORMED THE CONTACT THAT ONCE THE TIRES WERE DIAGNOSED TO CONTACT THEM BACK. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 74,000. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
CRACKED DASH BY INSTRUMENT PANEL AND PASSENGER AIRBAG. THE ONE BY THE INSTRUMENTAL PANEL STARTED OFF AS A HAIRLINE CRACKED AND GOT WORSE VERY FAST. I USED EPOXY TO TRY AND STOP THE CRACK. THE ONE BY THE AIRBAG JUST APPEARED WITHIN THE LAST MONTH.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STARTED TO PULL WHILE ATTEMPTING TO CHANGE LANES. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND STEERING ABILITY WAS LOST. THE DRIVER WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND THEN DROVE SLOWLY HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V112000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT ONLY NHTSA HAD THE ABILITY TO ADD THE VIN TO THE RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 89,139.
SEVERE DASHBOARD CRACK AND FAILURE. PROBABLE HAZARD DURING AIRBAG DEPLOYMENT
THERE IS A CRACK IN PASSENGER SIDE OF THE FRONT DASHBOARD IMMEDIATELY ADJACENT TO THE AIRBAG COMPARTMENT. UPON AIRBAG DEPLOYMENT, THIS WILL BE A JAGGED PROJECTILE IN THE CAR.
CRACKEDDASH CAR IS PARKED WITH SUNSHADE; FIRST CRACK AT AIR BAG APPEARED WITHIN A YEAR OF PURCHASE (WAS ON DEALER LOT WITH NO SUNSHADE FOR A YEAR - PURCHASED MARCH 2013) HOUSED IN GARAGE; SECOND CRACK AT AIR BAG APPEARED SHORTLY AFTER THAT. IT WAS JUST NOTICED (NOT SURE HOW LONG IT HAD BEEN THERE) THE LARGE CRACK AT THE INSTRUMENT PANEL HUMP ON DASH BOARD. MY DASH HAS SEPARATED IN THE MIDDLE FROM THE FRONT PANEL ALONG THE GLASS. IT NOW VIBRATES AND IS LOOSE. I FEAR IF I AM IN A WREAK AND THE AIRBAG DEPLOYS SHARDS OF DASH WILL BE THROWN INTO THE AIR AT A FORCE TO CAUSE DAMAGE NOT ONLY TO FRONT PASSENGER & DRIVER BUT TO THE SECOND AND THIRD ROW PASSENGERS. I HAVE HAD 2 PREVIOUS GM VEHICLES (TAHOE & SUBURBAN) AND NEVER HAD THE BAD QUALITY THIS 2012 HAS HAD. I HAVE ALSO HAD TO REPLACE BOTH FRONT DOOR EXTERIOR HANDLES AND THE INTERIOR ONES ARE BROKEN AND NEED TO BE REPLACED.
I HAVE 2012 CHEVY SUBURBAN 1500 LT. THE REAR TAILGATE UNLOCK AND LOCK INTERMITTENTLY CAUSING THE MANUAL LIFTGATE TO STAY AJAR OR STAY LOCK. THERE IS NO MANUAL RELEASE OR KEY ACCESS. IT ONLY UNLOCKS AND LOCK BY KEYFOB. ON ONE OCCASION, THE LIFTGATE OPENED WITHOUT NOTICED WHILE DRIVING PROMPTING THE CAR ALERT. IT WAS THEN CLOSED AND THE LIFTGATE STAYED IN THE LOCK POSITION (UNABLE TO UNLOCK WITH KEYFOB) AFTER DIAGNOSIS AT A LOCAL GMC DEALER, IT WAS DETERMINED THAT THE REAR LIFTGATE LOCK ACTUATOR FAILED. THE REPAIR WAS IN EXCESS OF $400.00
MY 2012 SUBURBAN WHICH I BOUGHT NEW IN 2013 WITH 100 MILES, AFTER 3 YEARS STARTING GETTING CRACKS IN THE DASH. A MONTH AFTER THE 3 YEAR WARRANTY EXPIRED. THE PASSENGER SIDE CRACK RUNS FROM THE AIR VENT TO THE AIRBAG DOOR AND NOW MY SERVICE AIR BAG LIGHT STAYS ON. A LARGER CRACK (6+INCHES) HAS APPEARED ON THE DRIVERS SIDE RUNNING FROM THE VENT TO THE TOP OF THE STEERING COLUMN, IF I CONTINUES THE DASH WILL COMPLETELY SEPARATE IN HALF EXPOSING ELECTRONICS, ETC.
TWO CRACKS DEVELOPED, ONE ABOVE THE INSTRUMENT CLUSTER AND THE OTHER IS IN THE CORNER OF THE PASSENGER SIDE AIRBAG. CRACKS ARE CONTINUING TO EXPAND.
THE ENGINE IS BURNING AN EXCESSIVE AMOUNT OF OIL. NO LEAKS VISIBLE, IN OR UNDER THE ENGINE. ON SATURDAY , I JUST ADDED 3.5 QUARTS OF OIL WITH 700 MILES LEFT BEFORE THE NEXT OIL CHANGE.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD FRACTURED. THE FRACTURE SPAN ACROSS THE PASSENGER SIDE AIR BAG HOUSING AND ABOVE THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 19,152.
CRACKED DASHBOARD ABOVE THE INSTRUMENT CLUSTER AND AROUND THE PASSENGER SIDE AIRBAG.
CRACKED DASHBOARD........I HAVE CONTACTED GM ABOUT THIS ISSUE. I HAVE RESEARCHED TO FIND OUT THAT THIS IS NOT AN ISOLATED PROBLEM. THERE ARE LITERALLY THOUSANDS OF CUSTOMERS WITH THIS ISSUE. THE ISSUE IS EVEN IN THE SAME PLACE AS WELL. GM HAS DECLINED TO REPLACE MY DASHBOARD OR EVEN DECLINED ASSIST ME IN ANY FORM WITH THE REPLACEMENT OF MY DASHBOARD.
DASH CRACKING - MULTIPLE PLACES
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE SEAT BELT WOULD NOT LATCH. THE DEALER DIAGNOSED THAT THERE WAS WEAR AND TEAR ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 76,000.
PURCHASED IN 2014, FOUR SEPARATE CRACKS HAVE APPEARED IN THE DASH BOARD, TWO ON DRIVER SIDE AND TWO ON THE PASSENGER SIDES. THE LARGES CRACK IS ON THE DRIVER'S SIDE, DIRECTLY ABOUT THE SPEEDOMETER AND THE OTHER IS AT THE EDGE OF THE DRIVER'S SIDE WINDSHIELD . THE PASSENGER SIDE CRACKS IS WHERE THE AIRBAG IS INSTALLED.
THE DASHBOARD ON THE PASSENGER SIDE NEXT TO THE AIRBAG HAS CRACKED AND APPEARS TO BE SEPARATING. THIS DEFECT IN THE DASHBOARD IS DIRECTLY IN CONTACT WITH THE AIRBAG DEPLOYMENT LOCATION FOR THE FRONT PASSENGER.
MY 2012 SUBURBAN HAS 90,000 MILES. I HAD THE LIFTERS AND OIL PUMP GO BAD IN OCTOBER. TWO WEEKS LATER I AM BACK IN THE SHOP BECAUSE THE WHEEL BEARING HAS GONE BAD. THIS IS NOT COVERED UNDER WARRANTY. ALSO MY DASH IS CRACKING. I HAD A 1999 SUBURBAN AND NEVER HAD THESE PROBLEMS.
MY DASH ON MY 2012 SUBURBAN STARTED CRACKING OVER THE PASSENGER AIRBAG A LITTLE OVER A YEAR AGO. WITHIN THE PAST MONTH I HAVE NOTICED 2 MORE CRACKS IN MY DASH, ONE BEHIND MY STEERING WHEEL ON THE LEFT SIDE OF THE DASH AND THE OTHER IS TO THE RIGHT OF THE STEERING WHEEL ON THE DASH. I HAVE CALLED THE LOCAL DEALERSHIP AND QUESTIONED IF A RECALL HAS BEEN ISSUED FOR THIS DEFECT SINCE THERE ARE HUNDREDS TO THOUSANDS OF OTHER PEOPLE WITH THE SAME ISSUE. I DON'T FEEL THAT WE SHOULD BE RESPONSIBLE FOR REPLACING THE DASH BOARD COVER AND SHELLING OUT OVER $900. ESPECIALLY WHEN CHEVROLET IS AWARE THAT MULTIPLE MODELS ARE HAVING THE SAME EXACT ISSUE. IT'S CLEARLY A DEFECT..
DASH HAS CRACKED IN TWO PLACES: ONE ABOVE THE INSTRUMENT CLUSTER AND SECOND ON THE PASSENGER FRONT AIRBAG. THE DASH HAS NEVER BEEN CLEANED WITH CHEMICALS NOR HAS IT BEEN STRUCK WITH ANY OBJECT.
I GOT IN MY CAR SATURDAY MORNING, OCTOBER 1 AND NOTICED 2 CRACKS ON THE DRIVER'S SIDE OF MY DASH BOARD. UPON RESEARCH I HAVE DISCOVERED THIS IS NOT AN ISOLATED INCIDENT. I AM CONCERNED ABOUT THE SAFETY OF HAVING THIS GET LARGER AND EXPOSING ELECTRICAL/MECHNICAL COMPONENTS AND THE SHARP EDGES OF THE CRACKED PLASTIC SHOULD AN ACCIDENT OCCUR. WHEN I CONTACTED CHEVROLET THEY EXPLAINED TO ME THAT THEY COULDN'T HELP BECAUSE I AM NOT THE FIRST OWNER OF THE VEHICLE WHICH IS REALLY IRRELEVANT WHEN YOU HAVE A WHOLE FLEET OF VEHICLES EXPERIENCING THIS PROBLEM.
HAVE P275/55 R20 BRIDGESTONE DUELER H/L ALENZA TIRES WITH 25,600 MILES ON THEM, 10/32 OF TREAD LEFT AND THE DRY ROTTING IS HORRIBLE ESPECIALLY AROUND THE RIM! CONTACTED BRIDGESTONE DIRECTLY TO SEE IF THEY HAD ANY ACTIVE RECALLS AND WAS BASICALLY BRUSHED OFF AS AN OZONE PROBLEM. THE LADY SAID BRIDGESTONE HAD NO RECALLS ON ANY OF THERE TIRES. VERY DISAPPOINTED IN BRIDGESTONE AND CONCERNED THIS COULD LEAD TO A VERY BAD BLOWOUT.
DASHBOARD HAS CRACKED IN MULTIPLE PLACES AND I'M CONCERNED THIS MAY AFFECT SAFETY FEATURES SUCH AS AIRBAGS. ALSO HAVE THE SAME ISSUE (BUT MUCH WORSE) IN MY CHEVROLET AVALANCHE. THESE DASHBOARDS ARE CHEAP AND FLIMSY.
THE FRONT HAS A LARGE CRACK WHICH IS GETTING WORSE EVERY DAY. CAUSING THE DASH TO RATTLE CONSTANTLY EVENT AT SLOW SPEEDS.
THE TOP DASH BOARD IN FRONT OF DRIVER SEAT AND THE PASSENGER SEAT HAS CRACKED AND I HAVE READ THE IT COULD POSSIBLE AFFECT THE AIRBAG. THE CRACK ON THE DRIVER SIDE IS ABOUT 12 INCHES AND THE PASSENGER SIDE IS ABOUT 6 INCHES. THE VEHICLE WAS PARK AT MY HOUSE WHEN I NOTICES THESE CRACKS.
DASHBOARD HAS CRACKED. VEHICLE WAS STATIONARY. I'M CONCERNED THAT IN THE EVENT OF AN ACCIDENT, SHARP PLASTIC PIECES COULD BE DANGEROUS.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING 45 MPH, THE RADIO AND DASHBOARD LIGHTS BLINKED OFF AND ON AND THE DOORS LOCKED AND UNLOCKED CONTINUOUSLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS ACTING LIKE IT WAS STALLING. THE CONTACT STATED THAT THE ABS WORKED INTERMITTENTLY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF. WHEN THE VEHICLE WAS RESTARTED, THE ENGINE REVVED HIGHLY AS IF IT WERE IN NEUTRAL. UPON TAKING OFF, THE VEHICLE HESITATED AS IF IT WOULD STALL AGAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE RESTARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
OIL WAS CHANGED AT APPROX 72,000 MILES. NEW FILTER AND QUAKER STATE FULL SYNTHETIC 10W-30 OIL. CURRENT MILEAGE AS OF OCT. 11, 2015 IS 78409 MILES (15% OIL LIFE REMAINING). I HAVE HAD TO ADD 8 QTS. OF OIL SO FAR. THERE ARE NO VISIBLE LEAKS AND EXHAUST DOES NOT SMOKE EXCESSIVELY. THIS IS DEFINITELY NOT NORMAL. ENGINE RUNS GOOD OTHERWISE. I AM IN THE PROCESS OF MAKING AN APPOINTMENT WITH GM DEALER FOR DIAGNOSIS.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE ATTEMPTING TO REFUEL THE VEHICLE, THE FUEL PUMP SEIZED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
WHILE JUST STARTING TO ACCELERATE, THE RADIO SHUT OFF, THE AUTOMATIC LOCKS STARTED TO GO UP AND DOWN, THEN THE ENGINE LIGHT CAME ON AND THE ENGINE STOPPED RUNNING. I PUT THE TRUCK IN PARK, SHUT OF THE ENGINE AND RESTARTED WITHOUT ISSUE 5 MINUTES LATER. TWO DAYS LATER, THE SAME THING HAPPENED, ONLY THIS TIME, WHEN WE WENT TO RESTART THE TRUCK, IT SEEMED AS THOUGH THE BATTERY WAS DEAD AS NO DOME LIGHTS WOULD COME ON AND THE FOB WOULD NOT WORK THE DOOR LOCKS. 3 HOURS LATER WHEN THE TOW TRUCK OPERATOR SHOWED UP, THE TRUCK STARTED RIGHT UP. THIS HAS HAPPENED 5 TIMES SINCE APRIL 6TH. THE LAST TIME, THE ENGINE SHUT OFF AS I WAS CROSSING A FOUR LANE HIGHWAY. LUCKILY, WE WERE NOT HIT. SEEING MULTIPLE REPORTS OF THE SAME ISSUE MAKE ME THINK IT IS NOT UNIQUE TO MY VEHICLE. "DEAD BATTERY" THAT ISN'T DEAD... "LOCKS GOING UP AND DOWN", "SUDDEN DECELERATION". DOES SOMEONE HAVE TO HAVE AN ACCIDENT AND BE KILLED FOR ANYONE TO TAKE ACTION ON THIS ISSUE?? WHY NOT BE PROACTIVE AND START INVESTIGATION BEFORE SOMEONE GETS KILLED??
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO ACCELERATE, THE ENGINE SUDDENLY ACCELERATED WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS A LOUD POP THAT CAME FROM THE DASHBOARD. THE CONTACT OBSERVED THAT THERE WAS A LARGE CRACK ON THE FRONT PASSENGER SIDE DASHBOARD NEAR THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,553.
POWER LIFT GATE DROPPED SUDDENLY ;
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
HAVING ISSUES WITH VARIOUS WARNING LIGHTS WILL COME ON IN THE DASH (SEAT BELT, TRACTION CONTROL, AIR BAGS), THE RADIO WILL GO DEAD AND THE HEADLIGHTS WILL FLICKER, AND IT LOSES POWER AND STEERING FOR A FEW SECONDS. IT SEEMS TO HAPPEN WHEN I'M APPLYING BRAKES OR TURNING CORNERS AND JUST AT RANDOM TIMES. I'M VERY WORRIED ABOUT THIS HAPPENING FOR EXTENDED PERIODS OF TIME, ESPECIALLY ON HARD CURVES WHEN YOU LOSE POWER. THE DEALER IS REPORTING THAT IT IS A GROUND CABLE ISSUE AND WANT US TO COVER THE ENTIRE COST OF REPAIRS. UPDATED 09/15/15*LJ
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED AN UNKNOWN PLUG WAS LOOSE UNDER THE PASSENGERS SEAT. THE REPAIRS WERE MADE BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,637.
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE TIRES CONSTANTLY BECAME FLAT. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE ALUMINUM WHEELS WERE CORRODED AND WOULD NOT HOLD THE BEAD THAT HELD PRESSURE IN THE TIRE. THE DEALER STATED THE RIMS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
LOW MILES OWNER, GARAGE KEPT, AFTER SEVERAL DAYS OF NON-USE, IE-PARKED IN GARAGE, VEHICLE WILL NOT START DUE TO A DEAD BATTERY. BAYTOWN (CRAFT) DEALER COULD FIND NOTHING WRONG. CURRENT MILEAGE 24K, STILL DOES SAME THING, IF VEHICLE IS NOT DRIVEN ALMOST DAILY, THE BATTERY WILL GO DEAD FOR ZERO REASON AND NO ONE A CHEVY KNOW WHY OR WHAT. HAVE HAD VEHICLE AT DEALER SEVERAL TIMES AND NOTHING EVER FIXED. *TR
ON TWO RECENT OCCASIONS MY SUBURBAN HAS FAILED TO START (BATTERY DEAD). I WENT TO AN AUTO PARTS STORE, THEY TESTED THE BATTERY AND SAID IT WAS GOOD. WHY IS MY BATTERY GOING DEAD? BOTH INSTANCES ARE THE VEHICLE IS SET ON ACCESSORIES AND THE RADIO WAS WORKING. IN BOTH INSTANCES THE BATTERY WOULD NOT TURN OVER THE ENGINE. *TR
THE FIRST TIME THE INCIDENT HAPPENED MY CAR LOCKED AND UNLOCKED THE DOORS WHILE IM DRIVING AND THEN WHEN I PARKED IT WONT START, AFTER 5 MINS IT STARTED AND I DROVE IT TO THE DEALERSHIP. AFTER COUPLE OF DAYS THEY SAID EVERYTHING IS FINE SO I DROVE IT BACK HOME. AFTER 3 DAYS WHILE IM DRIVING IT AT 40 M/HR IT LOOSES POWER AND CAME BACK THEN WHEN I PARKED IT WONT START AGAIN SO IT WAS TOWED GOING TO THE DEALERSHIP AND THERE IS A GRINDING NOISE ON THE TRANSMISSION WHEN BACKING AND MOVING IT FORWARD. BUT AFTER 3 DAYS THEY SAID EVERYTHINGS FINE AND THEY WANT ME TO TAKE IT HOME BUT I REFUSED AND IT STAYS THERE FOR 3 WKS, THEY NEVER CALL ME FOR UPDATES, NEVER CALL ME BACK EVERYTIME I LEFT A MSG OR NOT ANSWER MY PHONE CALL AT ALL. NEVER GIVE ME A LOANER CAR WHICH IS PART OF MY WARRANTY, AND AFTER 3 WKS THEY TOLD ME TO PICK UP MY CAR BECAUSE THERE IS NOTHING TO FIX. AND I DECIDED TO TRADE THE CAR (DIFFERENT MAKE) BECAUSE I DON'T FEEL SAFE ANYMORE, I LOST A LOT OF MONEY BECAUSE OF THEM BEING IRRESPONSIBLE. *TR
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 35,000.
TL - THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE BEGAN TO JERK AND THERE WAS A SUDDEN LOSS OF ACCELERATION POWER WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DOOR LOCKS CONTINUOUSLY BEGAN TO LOCK AND UNLOCK AS THE RADIO SHUT OFF. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SCHEDULED TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 63,000. RK
WHILE DRIVING THE CAR WHEN IT WAS COLD, AND RUNNING FOR ABOUT 10 TO 15 MINUTES, WENT ON THE FREEWAY AND WHILE DE ACCELERATING, THE TRANSMISSION JERKED AND LOCK FOR A BRIEF SECOND, AND FELT LIKE SOMEONE HIT YOU IN THE BACK WITH A BASEBALL BAT. IT ONLY DOES THIS WHEN THE CAR IS STARTED FIRST THING IN THE MORNING OR EVENING. WHEN THE CAR IS COLD. THIS GIVES A FALSE SENSE OF BREAKING WHILE EXITING A FREEWAY AS THE TRANSMISSION LOCKS AND FEELS LIKE IT IS GOING TO LOCK ALL THE GEARS AND THROW YOU INTO THE WINDSHIELD. IT IS LIKE A ROLLER COASTER RIDE AT END AND THROWING YOU FORWARD. OR LIKE SOMEONE HIT YOU WITH A BASEBALL BAT. DEALER UNABLE TO FIX PROBLEM TO THE DEALER AND THEY TRIED TO REPROGRAM THE TRANSMISSION IT DID NOT WORK. STILL HAVING ISSUES AND SUBARU OF AMERICA TOLD ME, THAT THEY HAVE MANY TECHNICAL ISSUES WITH THE POWER TRAIN AND NOT SURE WHICH ISSUE THIS APPLIED TO. *TR
WHEN THE CAR IS COLD AND WENT ON THE FREEWAY AND AFTER ABOUT 20 TO 30 MINUTES OF DRIVING WHEN EXITING THE FREEWAY, THE TRANSMISSION, MAKES A CLUNK SOUND AND DOWNSHIFTS AND JERKS THE WHOLE CAR AND IT FEELS LIKE YOU ARE GOING THROUGH THE WINDSHIELD AND CAUSES WHIPLASH LIKE EFFECTS. LIKE SOMEONE HIT YOU IN THE BACK WITH A BASEBALL BAT. TOOK CAR IN TO SUBARU DEALER THEY TRIED REPROGRAMMING BUT IT DID NOT WORK. THIS IS A VERY SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND SUBARU DOES NOT HAVE ANY ANSWERS. *TR
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE EXITING THE DRIVEWAY, THE CONTACT HEARD A LOUD SHATTERING SOUND AND NOTICED THAT THE REAR WINDOW WAS SHATTERED WITHOUT IMPACT TO THE WINDOW. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. ..UPDATED 12-05-13 *BF
CAR WAS IN FLORIDA PARKED FOR THREE DAYS IN DIRECT SUNLIGHT. SUNROOF VISOR WAS CLOSED. ON DAY 3, SUNROOF EXPLODED AND SHATTERED WHILE CAR WAS PARKED. *TR
ON 9/23/12 WHILE CHANGING A FLAT, IT WAS DISCOVERED THAT THE SPARE TIRE HAS RUBBING ON THE SIDE WALLS. THE SPARE TIRE HAS NEVER BEEN USED AS WE JUST BOUGHT THE VEHICLE NEW. BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP ON 9/24/12 AS TO HOW WE SHOULD SECURE THE SPARE WITHOUT CAUSING RUBBING AGAIN. THEY ADVISED THEY WOULD LOOK INTO IT AND CALL US BACK. STILL HAVE NOT HEARD ANYTHING. CONCERNED WITH CONTINUED RUBBING ON THE SIDE WALLS IF WE SHOULD EVER NEED TO USE THE SPARE AGAIN AS IT CAN BLOW OUT. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Chevrolet Suburban → · Every Suburban year → · How the figures are calculated →