Owners filed 6 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 22 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Engine
2
0
0
0
Vehicle Speed Control
1
1
0
1
Tires › Pressure Monitoring and Regulating Systems
1
0
0
0
Tires
1
0
0
0
Structure › Body
1
1
0
1
22 safety recalls
Part 573 reports
Equipment Adaptive/Mobility19V125000
Filed Feb 26, 20193 vehiclesNew England Wheels
Defect. New England Wheels (New England) is recalling certain 2008, 2013 and 2014 Ford E-250 vehicles modified to be equipped with Ricon Wheelchair lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
Risk. If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards towards the vehicle when exiting the lift, increasing their risk of injury.
Remedy. New England has notified owners, and Ricon dealers will replace the lift positioning input cam, free of charge. The recall began on March 18, 2019. Owners may contact Ricon customer service at 1-800-322-2884 or New England customer service at 1-978-663-9724.
Equipment Adaptive/Mobility16V350000
Filed May 24, 20162 vehiclesNew England Wheels
Defect. New England Wheels (New England) is recalling certain model year 2006-2014 Ford E-250, E-350, and 2015 Ford Transit vans equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The platform side plate of the affected wheelchair lifts may crack. Additionally, the lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
Risk. If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platform may fall onto the lift operator, increasing their risk of injury.
Remedy. New England will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on June 29, 2016. Owners may contact New England customer service at 1-800-886-9247. New England's number for this recall is 16E-020.
Equipment Adaptive/Mobility15V779000
Filed Nov 20, 2015278 vehiclesNew England Wheels
Defect. New England Wheels is recalling certain model year 2006-2014 Ford E-250, and E-350 cargo vans modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts built by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
Risk. If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
Remedy. New England Wheels will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on January 5, 2016. Owners may contact New England Wheels customer service at 1-800-866-9247, or Ricon Customer Service at 1-800-322-2884. New England Wheels' number for this recall is 15E-068. Note: These vans and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Equipment Adaptive/Mobility15V763000
Filed Nov 17, 2015285 vehiclesMobility Specialists, Inc.
Defect. Mobility Specialists, Inc. (Mobility Specialists) is recalling certain model year 2006-2014 Ford E-250, and E-350 vehicles modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack. Additionally, the affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator. Additionally, if the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
Remedy. Mobility Specialists will notify owners to take their vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 13, 2015. Owners may contact Mobility Specialists customer service at 1-877-777-5438, or Ricon customer service at 1-800-322-2884.
Equipment Adaptive/Mobility15V729000
Filed Nov 4, 2015667 vehiclesMobility Works (wmk Inc.)
Defect. MobilityWorks (WMK Inc.) is recalling certain model year 2006-2014 Ford E-150, E-250, and E-350 vans modified by MobilityWorks to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
Risk. If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
Remedy. MobilityWorks will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on December 15, 2015. Owners may contact MobilityWorks customer service at 1-800-769-8267, or Ricon Customer Service at 1-800-322-2884. Note: These vehicles and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Equipment Adaptive/Mobility14V706000
Filed Nov 5, 201434 vehiclesCummings Mobility Conversion & Supply
Defect. Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Equipment Adaptive/Mobility14V641000
Filed Oct 10, 2014834 vehiclesMobility Works (wmk Inc.)
Defect. Mobility Works (WMK Inc.) is recalling certain model year 2006-2014 Ford E150, E250, and E350 vans modified by Mobility Works to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. Mobility Works will notify owners, and Ricon will supply supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 10, 2014. Owners may contact Mobility Works customer service at 1-800-769-8267 or Ricon customer service at 1-800-322-2884.
Equipment Adaptive/Mobility14V617000
Filed Oct 3, 2014286 vehiclesNew England Wheels
Defect. New England Wheels (New England) is recalling certain model year 2006-2014 E-250, and E-350 vehicles modified by New England to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. New England will notify owners to take vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 17, 2014. Owners may contact New England customer service at 1-800-886-9247 or Ricon customer service at 1-800-322-2884. New England's number for this recall is 14E-041.
Equipment Adaptive/Mobility14V584000
Filed Sep 23, 201445 vehiclesNational Van Builiders, Inc.
Defect. National Van Builders, Inc. (National Van) is recalling certain 2007-2014 Ford E-150 and E-250 vehicles manufactured February 26, 2007, to August 19, 2014, and equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. National Van will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on October 3, 2014. Owners may contact National Van customer service at 1-800-527-7477. National Van's number for this recall is Ricon2014.
Equipment13V261000
Filed Jun 21, 201337 vehiclesMobility Works (wmk Inc.)
Defect. Mobility Works is recalling certain model year 2006-2012 Ford E-150, E-250 and E-350 vehicles manufactured August 2006 through August 2012. The vehicles are equipped with certain Ricon S series and K Series wheelchair lifts with an optional armored pendant cable. The armored cable may be positioned such that it does not clear the wheelchair lift.
Risk. If the cable does not clear the wheel chair lift it may contact the power lug and, if it does not have a nonconductive cover, or it has an improperly installed non-conductive cover, a short circuit may occur that could result in a fire.
Remedy. Mobility Works will notify owners and Ricon will provide a supplemental cover kit and instructions, free of charge. This recall campaign is expected to begin July 15, 2013. Owners may contact Mobility Works at 1-877-275-4912 and Ricon at 1-818-267-3000.
Showing 10 of 22 campaigns, newest first.
What owners reported
Newest filings
Tires › Pressure Monitoring and Regulating Systems
Filed Jul 10, 2024LA
I purchased DORMAN Replacement TPMS Sensors 974-050 from ROCKAUTO for my van. Installed less than 2 years and all are bad. ROCKAUTO stated they were wholesale closeout on only offer a 30 day warranty. Contact DORMAN and they stated LIFETIME and that ROCKAUTO should not have sold out of date sensors and to contact ROCKAUTO. After several emails to ROCKAUTO they basically say sorry out of warranty. The date code on the sensors are 11326-385 they were built in 2011. They should have some kind of law for selling outdated safety equipment. I have my Shipping Packing List , one sensor that I never installed and 4 of the 5 boxes.
Engine
Filed Jan 9, 2021162,400 milesNY
THANKFULLY I WAS DRIVING SLOWLY BETWEEN CURVES ON A STRETCH OF ROADWAY WITH A 30MPH SPEED LIMIT (ONE LANE EACH DIRECTION) WHEN I 'BLEW A SPARK PLUG'. THE COIL WAS ALSO DAMAGED I WAS TOLD. I WAS ALSO TOLD THERE'S NO GUARANTEE THAT IT WOULD NEVER HAPPEN AGAIN, AND I HAVE 7 OTHER SPARK PLUGS AND COILS IN THE ENGINE, SO EXPECT IT. ALLEGEDLY 3 WERE REPLACED JUST BEFORE WE BOUGHT THIS USED IN 2016. I TRIED TO GET RECEIPTS FOR VEHICLE MAINTENANCE RECORDS, BUT THE SHOP REFUSED AND THE PRIVATE OWNER HAD MOVED AND THROWN HER PAPERWORK AWAY. THIS WAS IN MASSACHUSETTS. I HAD NO WARNING, THAT I KNOW OF. SUDDENLY THERE WAS A LOUD BANG AND A REPEATED BANG, BANG, BANG! I PULLED OVER IMMEDIATELY. (THANKFULLY IT WASN'T A 3 OR MORE LANE HIGHWAY WITH MY MOTHER IN HER WHEELCHAIR!) THE BANGING ONLY STOPPED WHEN THE ENGINE WAS OFF. I WAS UNABLE TO LOOK AT THE ENGINE COMPARTMENT WITH THE VAN ON BECAUSE I WAS AFRAID OF MORE DAMAGE! IT WAS PUT ON A FLATBED AND TOWED BY AAA, TO A SHOP A FEW MILES AWAY. UNFORTUNATELY, THIS SHOP COULDN'T GET IT INSIDE TO WORK ON. A FRIEND OF MINE DID THE REPAIR IN THE PARKING LOT. ***APPARENTLY THIS IS A VERY FREQUENT PROBLEM WITH THESE FORD E250 ENGINES. THERE IS A LOT OF PEOPLE EXPERIENCING THE SAME PROBLEM. I HAD NO IDEA! IT COULD BE EXTREMELY DANGEROUS ON A MULTI LANE HIGHWAY, TRAVELING AT HIGH SPEEDS, GOING UP AND DOWN THE MOUNTAINS (I TRAVEL BETWEEN NYS & MASSACHUSETTS), IN SUBZERO TEMPERATURES ESPECIALLY WITH SOMEONE IN A WHEELCHAIR ONBOARD!*** I HAVE NO RECEIPTS.
Engine
Filed Mar 13, 201776,000 milesNY
MY TRANSMISSION WENT ABOUT TWO WEEKS AGO. I WAS TOLD THAT FORD HAD BAD TRANSMISSIONS IN THE YEARS OF MY VAN, BY THE MECHANIC. THEN FRIDAY NIGHT I WAS DRIVING ALONG AND THE VAN STARTED ACTING FUNNY, NOT ACCELERATING AND A WRENCH LIGHT CAME ON. THEN A LITTLE ENGINE LIGHT CAME ON AND MY CAR DIED. I GOT IT TO GO ABOUT 30MPH ON THE EXPRESSWAY AND GOT IT TO THE GARAGE. :[ I LOOKED UP WHAT HAPPENED AND FOUND OUT THAT THE THROTTLE BODY PROBLEM IS COMMON IN THE FORD, JUST NOT THE E250. BUT IT IS THE SAME PROBLEM AS THE ESCAPE, SO OBVIOUSLY A FORD PROBLEM!! I HAVE ALREADY PUT IN A NEW TRANSMISSION AND NOW THIS. I FEEL THAT THESE THINGS SHOULD NOT GO AFTER ONLY 9 YEARS. THIS VEHICLE IS FOR TRANSPORTING MY TWO BOYS IN WHEELCHAIRS WITH A MUSCLE DISEASE. I NEED MY CAR!!! BUT I AM GOING BROKE! IF THESE PROBLEMS ARE FORD AND YOU ARE FIXING THEM FOR FREE WITHIN TEN YEARS, THEN THAT IS WHAT YOU SHOULD DO! [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure › BodyCrash1 injured
Filed Jul 22, 2013195,000 milesTX
I WAS DRIVING IN THE RAIN GOING 45 AND AS I WAS HEADING DOWNHILL I ATTEMPTED TO SLOW DOWN. THE VEHICLE BEGAN TO HYDROPLANE AND I COULD NOT CONTROL THE DIRECTION I WAS GOING. I RAN FRONT FIRST INTO A GUARDRAIL AND MY VAN FLIPPED OVER AND ROLLED. THE AIR BAGS NEVER DEPLOYED AND THE VEHICLE WAS TOTALED. *TR
Tires
Filed Jan 3, 20124,000 milesFL
TL* THE CONTACT OWNS A 2008 FORD E-250 WITH HANKOOK DYNAPRO AS TIRES, SIZE LT245/75/R16, DOT NUMBER: T7XD5JNH. THE CONTACT STATED THAT WHEN DRIVING VARIOUS SPEEDS, THERE WAS A SEVERE THUMP FELT FROM THE REAR OF THE VEHICLE. AFTER TAKING THE VEHICLE TO AN INDEPENDENT MECHANIC, THE CONTACT WAS ADVISED THAT THE FRONT DRIVER SIDE TIRE SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CERTIFIED DEALER WHERE THE TIRE WAS REPLACED. THE FAILURE RECURRED WITHIN A FEW MONTHS. THE TIRE WAS REPLACED A SECOND TIME. LATER, THE CONTACT EXPERIENCED THE SAME FAILURE ON THE FRONT PASSENGER SIDE TIRE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE FAILURE COULD HAVE BEEN CAUSED BY A DEFECT IN THE VEHICLE ITSELF. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 3,500.
Vehicle Speed ControlCrash1 injured
Filed Mar 1, 201042,250 milesMS
WHEN THE ENGINE ON THE 2008 E250 FORD CARGO VAN WAS STARTED AND THE TRUCK PUT INTO THE DRIVE GEAR, THE ENGINE RACED AT A HIGH RPM RATE SUFFICIENT TO SPIN THE REAR WHEELS, LUNGE FORWARD UNDER WHAT FELT LIKE FULL POWER, SLAMMED THROUGH A FENCE AND DOWN INTO A RAVINE. THE VAN WAS A RENTAL FROM ENTERPRISE LEASING CO. THE PASSENGER'S RIGHT RING FINGER WAS SEVERED IN THE CRASH. NO AIR BAGS DEPLOYED AND APPARENTLY NEVER INSTALLED IN THE 2008 VAN. THE ACCELERATOR APPEARED TO BE STUCK IN THE OUT-OF-CONTROL RUN-AWAY. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 26, 2019. Source: NHTSA Office of Defects Investigation.