2005 Ford E-250

Routine

Owners filed 11 complaints about this vehicle with federal regulators, most often about the steering. It has been recalled 11 times.

What fails
ComponentReportsCrashesFiresInjuries
Steering2
100
Fuel System, Gasoline2
000
Air Bags2
000
Tires1
101
Suspension › Front1
000
Engine and Engine Cooling › Exhaust System1
000
Electronic Stability Control (esc)1
000
Air Bags › Side/Window1
111

11 safety recalls

Part 573 reports
Fuel System, Gasoline › Storage › Tank Assembly11E047000
Filed Nov 8, 201117 vehiclesFord Motor Company

Defect. FORD IS RECALLING CERTAIN REPLACEMENT FUEL TANKS THAT COULD BE INSTALLED INTO MODEL YEAR 2004 THROUGH 2008 E-150, E-250, AND E-350 VANS AND WAGONS. THE AFFECTED FUEL TANKS HAVE AN EXTRA OBDII SENSOR HOLE ON THE TOP OF THE TANK THAT MAY NOT BE PROPERLY SEALED AND MAY LEAK FUEL.

Risk. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE MAY RESULT IN A FIRE.

Remedy. FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FUEL TANKS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 28, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-800-232-5952.

Equipment Adaptive/Mobility09V250000
Filed Jul 1, 20091 vehiclesJ's Mobility Unlimited, Inc.

Defect. J'S MOBILITY UNLIMITED, INC., IS RECALLING ONE MODEL YEAR 2005 FORD E-250 VAN EQUIPPED WITH A RICON PLATFORM STYLE WHEELCHAIR LIFT. THIS VEHICLE FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.

Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.

Remedy. J'S MOBILITY UNLIMITED IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR J'S MOBILITY UNLIMITED AT 1-601-939-2112.

Equipment Adaptive/Mobility09V249000
Filed Jul 1, 20091 vehiclesJ's Mobility Unlimited, Inc.

Defect. J'S MOBILITY UNLIMITED, INC., IS RECALLING ONE MODEL YEAR 2005 FORD E-250 VAN EQUIPPED WITH A RICON PLATFORM STYLE WHEELCHAIR LIFT. THIS VEHICLE FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.

Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.

Remedy. J'S MOBILITY UNLIMITED IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR J'S MOBILITY UNLIMITED AT 1-601-939-2112.

Equipment Adaptive/Mobility09V243000
Filed Jun 29, 20093 vehiclesHandicapped Driver Services, Inc.

Defect. HANDICAPPED DRIVER SERVICES IS RECALLING 3 MODEL YEAR 2004 AND 2005 FORD E-250 TRANSIT BUSES BUILT ON FORD CHASSIS AND EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.

Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.

Remedy. HANDICAPPED DRIVER SERVICES IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR HANDICAPPED DRIVER SERVICES AT 1-770-422-9674.

Equipment Adaptive/Mobility09V242000
Filed Jun 26, 20093 vehiclesHandicapped Driver Services, Inc.

Defect. HANDICAPPED DRIVER SERVICES IS RECALLING 3 MODEL YEAR 2004 AND 2005 FORD E-250 RENTAL VANS BUILT ON FORD CHASSIS AND EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.

Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.T

Remedy. HANDICAPPED DRIVER SERVICES IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR HANDICAPPED DRIVER SERVICES AT 1-770-422-9674.

Equipment Adaptive/Mobility09V100000
Filed Mar 27, 200952 vehiclesVan Conversions Of Lehigh Valley Inc.

Defect. VAN CONVERSIONS IS RECALLING 52 MY 2004-2007 FORD E-150, E-250 E-350 AND MY 2006 GM SAVANNA 3500 VANS BUILT ON FORD AND GM CHASSIS AND EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT SYSTEM ACCESSIBLE FOR MOTOR VEHICLES," THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.

Risk. A LIFT OCCUPANT CAN BE INJURED SHOULD THE LIFT BEGIN TO STOW UNINTENTIONALLY.

Remedy. VAN CONVERSIONS IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR VAN CONVERSIONS AT 610-837-0707.

Equipment Adaptive/Mobility09V102000
Filed Mar 27, 200974 vehiclesVan Conversions Of Lehigh Valley Inc.

Defect. VAN CONVERSIONS IS RECALLING 74 MY 2004-2007 FORD E-150, E-250 E-350 AND MY 2006 GM SAVANNA 3500 VANS BUILT ON FORD AND GM CHASSIS AND EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.

Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.

Remedy. VAN CONVERSIONS IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR VAN CONVERSIONS AT 610-837-0707.

Equipment Adaptive/Mobility08V519000
Filed Oct 6, 2008133 vehiclesMobility Works

Defect. MOBILITYWORKS IS RECALLING 133 MY 2005-2006 FORD E250, MY 2000, 2004-2006 E350, MY 2000, 2005 E450, MY 2005-2006 GMC 2500, GMC 3500, AND MY 2006 DODGE 2500 VANS EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT SYSTEMS FOR MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.

Risk. A LIFT OCCUPANT CAN BE INJURED SHOULD THE LIFT BEGIN TO STOW UNINTENTIONALLY.

Remedy. MOBILITYWORKS IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR MOBILITYWORKS AT 1-800-769-8267.

Equipment Adaptive/Mobility08V488000
Filed Sep 22, 200818 vehiclesQuality Van Sales, Inc.

Defect. QUALITY VAN SALES IS RECALLING 18 MY 2005-2007 FORD E-250, MY 2006 FORD E-350, AND CHEVROLET EXPRESS VANS EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.

Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.

Remedy. QUALITY VAN SALES IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR QUALITY VAN SALES AT 1-800-408-8550.

Equipment Adaptive/Mobility08V489000
Filed Sep 22, 200818 vehiclesQuality Van Sales, Inc.

Defect. QUALITY VAN SALES IS RECALLING 18 MY 2005-2007 FORD E-250, MY 2006 FORD E-350 AND CHEVROLET EXPRESS VANS EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT SYSTEMS FOR MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.

Risk. A LIFT OCCUPANT CAN BE INJURED SHOULD THE LIFT BEGIN TO STOW UNINTENTIONALLY.

Remedy. QUALITY VAN SALES IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR QUALITY VAN SALES AT 1-800-408-8550.

Showing 10 of 11 campaigns, newest first.

What owners reported

Newest filings
Electronic Stability Control (esc)
Filed Jul 8, 2019125,000 milesCA

STALLS OUT WHEN DRIVING AND HAS NO TURBO BOOST LIKE IT SHOULD. ALSO USES WAY TO MUCH DIESEL BURNS THRU TO FAST.

SteeringCrash
Filed Dec 3, 201730,000 milesPA

WARNING. SAFETY HAZARD ABOUT DURALAST CENTER LINK PART# DS1287, ALTERNATIVE PART NUMBER:DS6070X. I INSTALLED THIS PART IN 2005 FORD E250 BUT YOU CAN INSTALL THIS PART IN OTHER VEHICLES ALSO. I REPLACE CENTER LINK 1.5 YEARS AGO(07/17/2015). METAL THREAD ON BALL JOINT BROKEN AND MADE CAR UNSTEERABLE. THIS HAPPENED AT PARKING WHEN I TURN WHEELS, IF THIS HAPPEN ON HIGHWAY NOT ON PARKING I WILL BE DEATH NOW.

Fuel System, Gasoline
Filed Aug 12, 2013110,000 milesPA

THE FUEL TANK STRAPS FAILED DUE TO RUST IN FEB OF 2013, THE FUEL TANK WILL RUST THROUGH SOON. THIS IS NOT AN OEM FUEL TANK IN THIS VEHICLE IT HAS A DOT APPROVED FUEL TANK FROM A MFG CALLED TRANSFER FLOW, INC.OUT OF CHINO, CA. I AM DISABLED, THE VAN WAS BOUGHT NEW AS A MODIFIED WHEELCHAIR ACCESSIBLE CONVERSION VAN. IT IS A 2005 FORD E-250 THAT HAS BEEN MODIFIED BY A COMPANY CALLED NORCALVANS IN CALIFORNIA. WHEN I CONTACTED NORCALVANS THEY ADVISED ME THAT THE VAN IS OUTSIDE OF THE 3 YEAR 36,000 MILE PERIOD. WHEN I CONTACTED TRANSFER FLOW,INC. THE MFG. OF THE TANK I WAS TOLD THE SAME AND OFFERED A PRICE OF AROUND $850.00 FOR THE TANK, SHIPPING AND INSTALL ON ME. IN MY OPINION THIS IS UNACCEPTABLE. THE FUEL TANK SHOULD NOT RUST OUT AFTER ONLY 7-8 YEARS. THIS VAN WILL BECOME UNSAFE WHEN THIS RUSTY FUEL TANK STARTS LEAKING. I CAN SEND PICTURES IF YOU LIKE. *TR

Air Bags
Filed Apr 15, 201140,000 milesCA

TL* THE CONTACT OWNS A 2005 FORD E-250. THE CONTACT STATED THAT ONCE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED FOR ALMOST TWO WEEKS. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HIM THAT HE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 6/8/11 *CN UPDATED 06/16/11

Air Bags
Filed Oct 8, 2010NY

2005 FORD E250 CONVERSION VAN. CONSUMER WRITES REGARDING AIR BAG WARNING LIGHT ILLUMINATING.* TGW THE CONSUMER STATED HE PAID FOR THE REPAIRS AT HIS EXPENSE, AFTER HE WAS TOLD THE WARRANTY HAD EXPIRED. *JB

Engine and Engine Cooling › Exhaust System
Filed Mar 11, 2010187,000 milesCA

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) SPARK PLUG EJECTION OR BLOWOUT, I HAVE A 2005 FORD E250 VAN. THIS IS A VERY SERIOUS AND COMMON PROBLEM ON FORD MOTORS, CAN YOU LOOK INTO THIS ISSUE FOR US FORD OWNERS. THE REPAIR IN MY CASE IS GOING TO BE VERY COSTLY, DUE TO THE FACT I WILL HAVE TO RENT A REPLACEMENT VEHICLE TO CONTINUE SERVICING MY CUSTOMERS. THANK YOU FOR INVESTING THIS MATTER. [XXX] *TR

TiresCrash1 injured
Filed Feb 18, 2010OH

2005 FORD ECONLINE E250 LEFT REAR TIRE BLEW OUT CAUSING THE DRIVER TO LOSE CONTROL AND DROVE DOWN AN EMBANKMENT INTO A DITCH. *KB THE DRIVER CLAIMED MINOR INJURY TO HIS RIGHT HAND. OHIO TRAFFIC CRASH REPORT # 10-0034-90 UPDATED LETTER 04/29/10 *BF

Fuel System, Gasoline
Filed Jan 19, 201074,600 milesMD

NORMAL DRIVING OF A 2005 FORD E 250 ECONOLINE VAN AND SMELLED GAS. WHEN HOME, REMOVED ENGINE COVER AND DISCOVERED FUEL LINE LEAK AND SIGNIFICANT POOLING OF GAS ON REAR SECTION OF TOP OF ENGINE, THE FLEX PORTION OF THE FUEL LINE THAT FEEDS THE FUEL INJECTION MANIFOLD HAD FAILED JUST BEFORE THE CONNECTION TO THE INJECTOR. UPON REMOVAL OF THE FUEL LINE (FORD PART # 5C2Z*9B325*AA) IT APPEARS THAT THE LOWER END OF THIS UPPER FLEX LINE IS ALSO FAILING. I AM REPLACING IT WITH A NEW ONE FROM FORD, BUT I AM CONCERNED WITH THE POTENTIAL FOR A MAJOR FIRE IF THIS IS A DESIGN PROBLEM (WRONG OR INADEQUATE MATERIAL OF CONSTRUCTION. *TR

Steering
Filed Sep 14, 20092,000 milesSC

MY 2005 FORD F250 SUPERDUTY CONTINUES TO EXPERIENCE VIOLENT STEERING VIBRATION WHEN ENCOUNTERING UNEVEN ROAD SURFACES AT HIGHWAY SPEEDS. SINCE PURCHASING THIS VEHICLE IN AUGUST 2005 I HAVE HAD SEVERAL INCIDENTS WHERE I WAS BARELY ABLE TO RETAIN CONTROL OF THE VEHICLE ONCE THE FRONT END OSCILLATION STARTED. THIS IS A WELL KNOWN PROBLEM AND IS DOCUMENTED ACROSS THE INTERNET AND IN NHTSA ITEM NUMBER - 10028404. I HAVE HAD THE VEHICLE REPAIRED UNDER WARRANTY BUT THEY WERE ABLE TO ONLY FIX THE PROBLEM TEMPORARILY. RECENTLY I HAD NEW MICHELIN TIRES INSTALLED AND A FRONT END ALIGNMENT COMPLETED BUT THERE WAS NO IMPROVEMENT IN VEHICLE HANDLING. THIS IS A DANGEROUS SITUATION AND SHOULD BE REVIEWED AGAIN BY THE NHTSA. *TR

Suspension › Front
Filed Jul 31, 200610,000 milesOH

DT*: THE CONTACT STATED THAT THE FRONT SUSPENSION STARTED TO SHAKE WHILE ENTERING A BRIDGE AT 65 MPH DURING NORMAL ROAD CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO COULD NOT DUPLICATE THE PROBLEM. THE VEHICLE IS STILL BEING DRIVEN, HOWEVER THE BRIDGE IS NOW ENTERED AT AN ANGLE TO AVOID THE DEVELOPMENT OF THE SHAKING EFFECT.

Air Bags › Side/WindowCrashFire1 injured
Filed Jul 22, 2005MA

DT: CONTACT'S VEHICLE WAS INVOLVED IN AN ACCIDENT ON JULY 18, 2005. THE VEHICLE DID NOT BELONG TO THE CONTACT, BUT WAS A COMPANY VEHICLE. THE VEHICLE STRUCK A POLE FROM THE RIGHT FRONT PASSENGER SIDE. THE VEHICLE ROLLED OVER AND CAUGHT ON FIRE. THE DRIVER OR PASSENGER SIDE AIR BAG DEPLOYED. THE VEHICLE IS IN POSSESSION OF THE INSURANCE COMPANY. THE CONSUMER DID CONTACT THE MANUFACTURER. *AK

11 of 11 complaints, reproduced as filed.

Across model years

Worst on record: 1999
YearComplaintsRecallsFiresDeathsAssessment
20230100Routine
20221000Routine
20172000Routine
20161000Routine
201471100Routine
2013111100Routine
201281210Routine
201161800Routine
201091310Routine
200921900Routine
200862200Routine
200762710Routine
2006123100Routine
2005 — this page111110Routine
200481800Routine
200317820Routine
200217520Routine
200118330Routine
200018520Routine
199931610Routine
199816500Routine
199724440Routine
199620300Routine
199515311Fatalities reported
199411300Routine
19937310Routine
199214310Routine
19918100Routine
19904200Routine

Compare every E-250 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 8, 2011. Source: NHTSA Office of Defects Investigation.