2002 Dodge Durango

Fatalities reported

Owners filed 423 complaints about this vehicle with federal regulators, most often about the suspension. It has been recalled 6 times.

Not among the Dodge Durango years to avoid. Which Dodge Durango years to avoid →

When it fails
020k40k60k90k120k200k
58,000 milesMedian miles at failure

287 complaints record an odometer reading. Failures cluster around 30,000–40,000 miles.

Most common 2002 Dodge Durango problems

126 of the 423 complaints (30%) are about the suspension.

ComponentReportsCrashesFiresInjuries
Suspension › Front › Control Arm › Upper Ball Joint64
201
Electrical System37
040
Suspension › Front › Control Arm › Lower Ball Joint21
201
Power Train · transmission20
010
Suspension19
000
Engine and Engine Cooling · engine19
110
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip · brakes17
403
Power Train › Automatic Transmission · transmission16
010
Suspension › Front13
000
Service Brakes, Hydraulic · brakes13
110

2002 Dodge Durango suspension problems

30% of all complaints

126 of the 423 complaints are about the suspension. This is what owners describe:

  • knocks, grinds or clunks12% · 15
  • vibrates or shakes6% · 8

Share of the 126 suspension complaints whose text describes each symptom. One complaint can describe several.

Typical mileage
42,078 mi
median of 72 reports
Peak year of filing
2004
54 suspension complaints that year
Crashes · fires · injuries
5 · 0 · 2
in these complaints
Recalls on the suspension
“Started hearing noises under my gas, brake pedals. Big knocking noises. Found out about a recall that my truck needed regarding the ball joints that could cause them to brake and lose the tires. When to the dealership and was told that I had passed the mileage of 100,000, and would have to pay out of pocket. It was only 2463 miles over. I thought recalls don't have a time limit to get fixed?”
Owner complaint, filed Feb 8, 2012 at 102,463 miles
“Tl*the contact owns a 2002 dodge durango. While driving approximately 10 MPH the contact heard a grinding noise. The passenger side of the vehicle dropped to the ground and the tire came off of the vehicle. The vehicle was towed to the dealer where the technicians stated that the suspension front control arm upper ball joint had separated.”
Owner complaint, filed Feb 10, 2011 at 142,299 miles

Complaints and recalls over time

By year of filing
2002: 25 complaints, 1 about the suspension'022003: 58 complaints, 19 about the suspension2004: 95 complaints, 54 about the suspension'042005: 46 complaints, 25 about the suspension2006: 23 complaints, 6 about the suspension'062007: 16 complaints, 5 about the suspension2008: 31 complaints, 2 about the suspension'082009: 15 complaints, 1 about the suspension2010: 17 complaints, 1 about the suspension'102011: 13 complaints, 3 about the suspension2012: 13 complaints, 2 about the suspension'122013: 6 complaints, 0 about the suspension2014: 11 complaints, 3 about the suspension'142015: 20 complaints, 0 about the suspension2016: 9 complaints, 0 about the suspension'162017: 8 complaints, 1 about the suspension2018: 5 complaints, 1 about the suspension'182019: 5 complaints, 0 about the suspension2020: 4 complaints, 0 about the suspension'202021: 1 complaints, 0 about the suspension2022: 0 complaints, 0 about the suspension'222023: 0 complaints, 0 about the suspension2024: 0 complaints, 0 about the suspension'242025: 2 complaints, 2 about the suspensionRecall 04V216000 (visibility)Recall 04V596000 (suspension)Recall 06E024000 (engine)Recall 06V339000 (electrical system)Recall 07V555000 (transmission)Recall 08E064000 (suspension)NHTSA investigation EA03023NHTSA investigation PE03032NHTSA investigation PE02082
All complaintsAbout the suspensionRecall (red: the suspension)NHTSA investigation opened

Complaints about the 2002 Durango peaked in 2004, with 95 filed that year. Owners had filed 72 complaints about the suspension before the first recall that covers it, 04V596000 in December 2004; 54 more have come in since. In 2025 owners filed 2 so far.

6 safety recalls

Part 573 reports
Suspension › Front › Hub08E064000
Filed Oct 20, 20082,805 vehiclesSkf USA, Inc.

Defect. SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.

Risk. IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.

Remedy. SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.

Power Train › Automatic Transmission › Lever and Linkage › Column Shift07V555000
Filed Dec 4, 2007576,418 vehiclesChrysler LLC

Defect. ON CERTAIN VAN AND PICKUP TRUCKS EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY TO BE REMOVED WHEN THE SHIFTER HAS NOT BEEN PLACED IN THE "PARK" POSITION.

Risk. EITHER OF THESE CONDITIONS COULD ALLOW THE VEHICLE TO ROLL AWAY CAUSING A CRASH WITHOUT WARNING.

Remedy. DEALERS WILL REPLACE THE GEARSHIFT BLOCKER AND BRACKET ASSEMBLY FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JANUARY 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Electrical System06V339000
Filed Sep 7, 200635,103 vehiclesDaimlerchrysler Corporation

Defect. ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH FRONT BENCH SEATS ONLY, IF FLUID IS SPILLED FROM THE FLOOR MOUNTED CUP HOLDER, AN UNUSED CONSOLE POWER OUTLET CONNECTOR LOCATED UNDER THE SEAT MAY BECOME CONTAMINATED.

Risk. THIS MAY ALLOW DEVELOPMENT OF A HIGH RESISTIVE SHORT CIRCUIT IN THE CONNECTOR, WHICH COULD EVENTUALLY LEAD TO A FIRE.

Remedy. DEALERS WILL INSPECT THE CONSOLE WIRING CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT ADDITIONAL FLUID FROM CONTAMINATING THE CONNECTOR FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 30, 2006. OWNERS MAY CONTACT DAIMLER CHRYSLER AT 1-800-853-1403.

Engine and Engine Cooling06E024000
Filed Mar 15, 200644,386 vehiclesK&n Engineering, Inc.

Defect. CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.

Risk. A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.

Remedy. K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.

Suspension › Front › Control Arm › Upper Ball Joint04V596000
Filed Dec 21, 2004592,707 vehiclesDaimlerchrysler Corporation

Defect. ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.

Risk. EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.

Remedy. DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Visibility › Windshield Wiper/Washer04V216000
Filed May 5, 2004320,188 vehiclesDaimlerchrysler Corporation

Defect. ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES, THE WINDSHIELD WIPER MODULE MOTOR MAY BE SUSCEPTIBLE TO WATER INTRUSION THAT COULD CAUSE INTERNAL CORROSION AND RESULT IN PARTIAL OR COMPLETE LOSS OF FRONT WINDSHIELD WIPING CAPABILITY.

Risk. DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.

Remedy. DEALERS WILL REPLACE THE FRONT WINDSHIELD WIPER MODULE. OWNER NOTIFICATION BEGAN ON JULY 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

All 6 campaigns on file, newest first.

NHTSA investigations

Office of Defects Investigation

Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 5 name the 2002 Durango.

VEHICLE UNDER-SEAT FIREEngineering analysis EA06011Closed
Opened Jun 19, 2006Closed Sep 22, 2006electrical system

Daimlerchrylser corporation (dcc) will recall 35,103 my 2001-2003 dodge durango vehicles equipped with front bench seats (recall # 06v339, see defect report for details).the subject vehicles are equipped with either front bucket seats or a 40-20-40 split front bench seat.vehicles equipped with front bench seat contain an uncapped, unused connector located under the front edge of the seat.the connector provides power to the center console power outlet for vehicles with bucket seats, but it is unused in vehicles equipped with bench seats.the connector is located rearward of the cup holder on …

FIRE UNDER THE DRIVER'S SEATPreliminary evaluation PE06008Closed
Opened Feb 2, 2006Closed Jun 19, 2006Led to recall 06V339000electrical system

Odi is aware of 10 reports alleging that a fire originates underneath the driver's seat.six of thefires occurred while the vehicle was parked with the ignition switch turned off (key not in the ignition).the subject vehicles are equipped with manual seats. This investigation has been upgraded to an engineering analysis, (ea06-011), to allow further investigation of the issue.

UPPER BALL JOINT SEPARATIONEngineering analysis EA03023Closed
Opened Nov 19, 2003Closed Feb 11, 2005Led to recall 04V596000suspension

Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (NHTSA recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a …

FRONT SUSP. UPPER BALL JOINT FAILUREPreliminary evaluation PE03032Closed
Opened Jul 16, 2003Closed Nov 19, 2003suspension

In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. Daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not …

SAFETY BELT CINCHING LATCH PLATEPreliminary evaluation PE02082Closed
Opened Nov 6, 2002Closed Apr 23, 2003seat belts

There are no injuries or fatalities associated with this alleged defect.while conducting this investigation, odi found that the subject cinches meet the load bearing requirements of federal motor vehicle safety standard 208, and that many of the reported failures were due to incorrect child safety seat installations. Additionally, the report rate is low (1.60/100k).the information available fails to establish the existence of a defect trend at this time.further allocation of agency resources to this issue is unwarranted and the preliminary evaluation is being closed.

Technical service bulletins

51 on file

Repair instructions the manufacturer sent its dealers for the 2002 Durango. Not recalls: the fix is usually free only while the car is under warranty.

body and frame 11transmission 7electrical system 7equipment 7steering 3engine 2seat belts 2fuel system 2
0201004Warranty extensionDec 16, 2004suspension

UPPER BALL JOINT EXTENDED WARRANTY. *TT

Crash test ratings

NHTSA 5-star safety ratings
Version testedOverallFrontalSideRolloverRollover risk
2002 Dodge Durango 4-DR.———★★★★★—

New Car Assessment Program results for this model year. Ratings compare cars of similar size and weight only.

What owners reported

Newest filings
Suspension
Filed Jun 23, 2025TN

I have had my front wheel hub replaced 12 times yet my car isn't part of any recall

Suspension
Filed Jan 3, 2025TN

The hub on my 02 Durango has had to be replaced 8 times since I bought it in 2018 but everyone says my car isn't part of recall.

Vehicle Speed Control
Filed May 29, 2021CA

While pulling a travel trailer I got onto the freeway. As I have been pulling the trailer for a while now with this vehicle my comfort speed is around 45mph but will push up to 50mph maybe 55mph at the most. Anyways while entering the freeway I accelerated and as I got ready to merge I let my foot off the gas but the peddle stayed down and the vehicle continued to accelerate until around 80mph to 85mph when I finally got the peddle to release and stop acceleration. I quickly got off the freeway to calm myself as I was terrified I was going to crash. During this incident the first thing I did was tap the brakes lightly which did absolutely nothing and the car kept accelerating next I grabbed the floor mat thinking that maybe it was obstructing the peddle, it was not. Then I quickly used my foot to wiggle under the peddle and pull up multiple times until it finally released and came up stopping acceleration and luckily to my relief I did not crash although I had come very close had there been any more traffic or if I had got going g any faster I may not have been so lucky. This only happened the one time where I got to dangerous speeds but since then the peddle has started to stick two other times but this times it was much easier to get the peddle to release and I wasn't towing a trailer. I read that this happened in another model in freezing temperatures fro. The same manufacturer but couldn't find anything to it without freezing temperatures. I think it is a manufacturer def

EngineFire
Filed Nov 26, 2020180,000 milesOH

WHEN DRIVING TO THE STORE I SHUT VEHICLE OFF AND WENT IN . WHEN I CAME OUT I CRANKED IT OVER AND IT STARTERED AND THEN CAUGHT ON FIRE BY FIREWALL AND WAS INGOLFED IN FLAMES

Electrical System
Filed Jun 2, 2020207,239 milesTX

WHEN DRIVING, THE STEERING WHEEL LOCKS AND THE CAR DIES. IT HAS HAPPEN SEVERAL TIMES WHILE I'M ON THE ROAD. REPLACED CAMSHAFT SENSOR BUT IT IS STILL DYING. IF YOU DO A GOOGLE SEARCH YOU WILL FIND THAT A LOT OF PEOPLE ARE HAVING THE SAME ISSUE. IT IS DANGEROUS AND MY LIFE AND THE LIFE OF OTHERS CAN BE AT RISK. *TR

Unknown or Other
Filed Feb 16, 2020102,000 milesKY

AFTER STARTING MY DODGE DURANGO AND TRY TO TAKE IT OUT OF GEAR, THE GEAR SHIFTER GETS STUCK IN PARK, IT WILL NOT MOVE. I HAVE TO KEEP PLAYING AROUND WITH IT UNTIL IT MOVES OUT OF PARK. IT DOES THIS OFF AND ON, JUST STATED THIS ABOUT A COUPLE OF MONTHS AGO. TODAY IS 2/16/2020. YESTERDAY, I LOOKED UP THE PROBLEM ON YOU TUBE, AND FOUND OUT THAT I COULD TAKE THE BOOT OFF AT THE COLUMN BY THE SHIFTER AND SPRAY WD40 ON THE GEAR LOCK TO UNSTICK IT. I DID DO THAT AND IT WORKED. BUT WHAT IS MAKING IT DO THAT TO BEGIN WITH?

Steering
Filed Feb 16, 2020102,000 milesKY

THE STEERING IS VERY LOOSE. HAS A LOT OF PLAY IN IT. HAVE REPLACED TIE ROD ENDS. AT THIS TIME WE CAN NOT SEEM TO FIND OUT WHAT IS CAUSING IT.

Structure
Filed Dec 13, 201992,000 milesMA

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE SPARE TIRE HOLDER WAS CORRODED, WHICH CAUSED THE SPARE TIRE TO DETACH FROM THE HOLDER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

Service Brakes
Filed Nov 29, 2019125,000 milesPA

WHILE DRIVING, NO MATTER WHAT SPEED THE VEHICLE STARTS TO SPUTTER, LOSES POWER AND WILL STALL. I WAS LOW ON GAS, AND TOOK MY CAR TO A LOCAL GAS STATION FOR FUEL. AFTER PUTTING $10 IN MY CAR WAS RUNNING EXTREMELY ROUGH. I WAS DOING ABOUT 20 MPH, WHEN IT JUST SHUT OFF. BRAKES GOT REAL HARD. AFTER RE STARTING THE VEHICLE ALL SEEMED NORMAL. THEN, I DROVE ABOUT 3 CAR LENGTHS AND IT DID IT AGAIN AT A RED LIGHT. I TRIED PUSHING THE GAS TO SEE IF THAT WOULD DO ANYTHING, IT DIDNT. I DROVE ALL IN , ABOUT 3 MILES, AND THE CAR STALLED 7 TIMES. WHILE IN THE DRIVE THROUGH, IT STALLED 3 ABD AT ONE POINT JERKED SO FAR I THOUGHT I WAS GOING TO HIT THE CAR IN FRONT OF ME. VEHICLE SPEED DOES NOT MATTER , AS IT WILL SLOWLY LOSE POWER AND TURN OFF. I WAS DRIVING LOCALLY ON A CITY STREET. MY BEST GUESS TO THIS PROBLEM WOULD BE SOMETHING RELATED TO THE EVAP SYSTEM, QUITE POSSIBLY THE PURGE VALVE BUT IM NOT 100% SURE BUT THIS SITUATION IS VERY UNSAFE, I HAVE 2 SMALL CHILDREN AND CANNOT DRIVE THIS VEHICLE. DURING MY TRIP THE SPEED WAS BETWEEN 20-45 MPH

Electrical System
Filed Sep 20, 2019114,365 milesCT

MY VIN TAG: (XXXX) I REPLACED BLOWER MOTOR, RESISTOR, AND PLUG MULTIPLE TIMES ON MY 2002 DODGE DURANGO AND IT KEEPS MELTING/BURNING UP. IF I LEAVE IT ON LOW OR MEDIUM FAN SETTING EVENTUALLY IT WILL CATCH FIRE, I'M FINALLY COMING TO YOU TO SEE IF YOU CAN HELP. OWNERS OF THE 1998-2007 DODGE DURANGO'S & DAKOTA'S ALL HAVE THIS PROBLEM MANY WILL HAVE FIRES DUE TO IT AND IT'S JUST A MATTER OF TIME BEFORE THERE IS A FATALITY FROM IT! I WAS DRIVING HOME AFTER SNOW PLOWING AND NEEDED TO DEFROST MY WINDOWS SO I PUT IT ON MEDIUM AND WITHIN 6 MINUTES SMELLED A STRONG BURNING SMELL. GO HOME AND THE WIRING HAD MELTED THE FAN, PLUG AND HARNESS. I'VE CHANGED THIS PART NOW ABOUT 12 TIMES IN ABOUT A YEAR, LOW & MEDIUM SETTINGS CAUSE IT SO NOW I CAN ONLY USE HIGH FOR ANY USE UNLESS I WANT ANOTHER FIRE, 9TH TIME IT ALMOST CAUGHT BECAUSE IT WAS DRIPPING PLASTIC ABOUT TO CATCH WHEN I SPRAYED WATER ON IT AND PULLED CONNECTION ON BATTERY. MILD TO WILD ON RTE-34 IN ORANGE, CT WORKED ON IT AS WELL. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Electrical System
Filed Aug 6, 2019OK

HEADLIGHTS FLICKING ON AND OFF AS WELL AS THE INTERIOR LIGHTS. CANNOT DRIVE AT NIGHT.

Service Brakes
Filed Mar 24, 2019230,000 milesCA

HAPPENED TWICE SINCE DEC. 2018 WHEN DRIVING ON CITY STREETS AT SPEED OF APRX. 35-45 AND ABS WAS DEPLOYED IT IMMEDIATLY UNLOCKED AND JUMPED FORWARD CAUSING THE CAR TO NOT IMMEDIATELY STOP. CAME VERY CLOSE TO REAR ENDING CAR IN FRONT OF ME HAD I BEEN CLOSER.

Service Brakes
Filed Oct 22, 2018117,000 milesTX

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBAORD. IN ADDITION, BOTH REAR WHEELS SEIZED. THE CONTACT WAITED A WHILE AND CONTINUED DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. *DT UPDATED 12/06/18*JB

Steering
Filed Sep 25, 2018126,000 milesNC

AUTOMATIC TRANSMISSION, GEAR SHIFT IS LOCKING IN PARK. AFTER STARTING VEHICLE AND TRYING TO SHIFT INTO DRIVE, GEAR SHIFT WILL NOT MOVE. HAS OCCURRED 3 TIMES IN LAST TWO WEEKS. AFTER "PLAYING" WITH GEAR SHIFT, TRYING TO GET IT TO MOVE, I HEAR A CLICK AND THEN IT IS OPERATIVE. ON THE 3 OCCASIONS, TOOK FROM APPROXIMATELY 1 TO 3 MINUTES BEFORE HEARING CLICK. LOOKED UP ON LINE TO SEE IF OTHERS WERE HAVING ISSUE AND SEARCH LED ME TO A RECALL FOR2002 DODGE DURANGO ISSUED IN DECEMBER 2007. I NEVER RECEIVED A RECALL NOTICE AT THAT TIME. NHTSA ID # 07V555000 RELATED TO IGNITION/PARK SHIFT INTERLOCK SYSTEM BECOMING INOPERATIVE.

Electrical System
Filed Aug 30, 2018KY

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART INTERMITTENTLY. THE VEHICLE WAS TOWED TO A REPAIR FACILITY THAT REPLACED THE CRANK SHAFT SENSOR, CAM SHAFT SENSOR, AND THE IGNITION SWITCH. AFTER THE REPAIRS, THE VEHICLE FAILED TO START. THE INDEPENDENT MECHANIC WAS UNABLE TO GET A DIAGNOSTIC TROUBLE CODE READING AND INDICATED THAT THE PCM OR TIPM MAY NEED TO BE REPLACED. THE MECHANIC ALSO INDICATED THAT THE WIRING HARNESS MAY NEED TO BE REPLACED; HOWEVER, THE PART WAS NO LONGER IN PRODUCTION FOR THE YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Suspension
Filed Jul 19, 2018165,000 milesCA

THE HUB UNIT BROKE WHILE DRIVING THE CAR DID NOT WANT TO GO IT TOOK A LONG TIME TO MOVE FORWARD AND THE STEERING WAS OFF. THERE WAS A POUND CLANKING NOISE RIGHT AFTER I STARTED TO MAKE A LEFT TURN AND THEN IT BROKE.

Engine
Filed Apr 10, 2018146,242 milesMN

WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 65 MILES PER HOUR THE ENGINE SHUT DOWN AND I PULLED OFF ONTO THE SHOULDER. AFTER SITTING FOR ABOUT 5 MINUTES I TRIED THE IGNITION KEY AND THE ENGINE STARTED AND I CONTINUED ON MY WAY.

Seat Belts1 injured
Filed Dec 18, 2017124,668 milesFL

DRIVER AND FRONT PASSENGER SEATS SLIDE BACK AND FORTH IN AN UNCONTROLLABLE MANNER WITH ACCELERATION, BRAKE AND TURNS. SEAT BELTS DO NOT ENGAGE TO LIMIT FORWARD/SIDE MOVEMENT OF HUMAN BODY. SEAT SLIDING/MOVEMENT HAS ENOUGH FORCE TO CAUSE INTERRUPTION OF CONTACT WITH VEHICLE'S GAS/BRAKE PEDALS. FORCEFUL FORWARD MOTION OF SLIDING SEAT HAS ENOUGH MOMENTUM ON DRIVER'S SIDE TO CAUSE HUMAN IMPACT ON THE STEERING WHEEL WHEN A HARD STOP/BRAKE ENGAGED. PASSENGER SIDE SEAT SLIDES WITH ENOUGH FORCE TO CAUSE HEAD TO IMPACT WINDSHIELD ON SUDDEN/HARD STOP. SEAT BELTS DO NOT ENGAGE TO STOP FORWARD OR SIDE MOTION OF HUMAN BODY WHEN EITHER SEAT SLIDES BACK/FORTH. 02/2015 CHRYSLER JEEP DODGE RAM REPAIRED SEAT FRAME WITH A NEW SWITCH (TECH NOTES 545 AND 579) AT MILEAGE: 116,616. 2017 CURRENT MILEAGE: 124,674. DRIVERS/PASSENGERS AT OR BELOW AGE/GENDER APPROPRIATE BMI.

Electronic Stability Control (esc)
Filed Nov 22, 2017149,000 milesMI

VEHICLE STALLS INTERMITTENTLY WITH OUT WARNING AT ANY SPEED INCLUDING IN PARK AND WHILE IDLING. WHEN THIS OCCURS POWER STEERING IS LOST, GAUGES FREEZE IN LAST POSITION, NO CHECK ENGINE LIGHT. VEHICLE STARTS RIGHT BACK UP WITHOUT HESITATION. DURING MY 7 MINUTE DRIVE TO WORK IT MAY STILL ONCE OR NOT AT ALL UP TO 7 TIMES. VEHICLE IS CURRENTLY SITTING AT A DODGE DEALERSHIP GARAGE WHERE THEY ARE UNABLE TO DIAGNOSE IT DUE TO VEHICLE NOT GIVING AND CODES EVEN WITH IT STALLING FOR THEM MULTIPLE TIMES. I ALREADY REPLACED THE CRANKSHAFT POSITION SENSOR AND IT DIDN'T FIX THE ISSUE. MY OPTIONS ARE TAKE MY CAR BACK STILL STALLING OR REPLACE THE PCM $500-$900 WHICH MAY NOT BE THE PROBLEM THEN I'M OUT THE MONEY. I GUESS FINGERS CROSSED SINCE NO ONE AT THIS GARAGE HAS EVER SEEN A VEHICLE NOT THROW A CODE WITH THEM WITNESSING THE ISSUE

Steering
Filed May 15, 2017100,000 milesIL

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL WAS POSITIONED IN A LOPSIDED MANNER WHICH MADE IT DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

Power Train
Filed Apr 8, 2017104,000 milesNJ

TRUCK WILL NOT GO IN RIGHT GEAR IT SKIPS FROM PARK TO DRIVE TO NEUTRAL AND NOW THE KEY IS STUCK IN THE IGNITION. THE VEHICLE WILL START BUT IT WILL NOT GO IN PARK.

Power Train
Filed Mar 3, 201758,000 milesFL

WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...

Electrical SystemFire
Filed Feb 4, 201765,000 milesOH

DASH AND UNDER NEATH AND STEERING COLUNM AND SPEED CLUSTER CAUGHT FIRE TODAY.TRUCK WAS PARKED AND RUNNING.

Electrical System
Filed Jan 12, 2017193,000 milesNY

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 50 MPH, THE EXTERIOR LIGHTING AND INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 193,000.

Suspension
Filed Jan 10, 2017208,453 milesDE

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE UPPER BALL JOINT FRACTURED AND IMPACTED THE FRONT PASSENGER SIDE WHEEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE CAUTIOUSLY HOME. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS NOT INFORMED OF NHTSA CAMPAIGN NUMBER: 04V596000 (SUSPENSION) UNTIL AFTER EXPERIENCING THE FAILURE. THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 208,453. PARTS DISTRIBUTION DISCONNECT.

Air BagsCrash3 injured
Filed Dec 16, 2016185,000 milesCO

I WAS INVOLVED IN AN ACCIDENT WHERE I HIT THE VEHICLE IN FRONT OF ME TRAVWLLING APPX 45-50 MILES AN HOUR. AIR BAGS DID NOT DEPLOY.

Power Train
Filed Nov 14, 201624,347 milesTX

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE GEARS FAILED TO SHIFT INTO PARK AND THAT IT WAS DIFFICULT TO REMOVE THE KEY. IN ADDITION, THE GEARS SHIFTED INDEPENDENTLY AND THE KEY WAS ABLE TO BE REMOVED WHILE THE VEHICLE WAS STILL IN MOTION. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE AT TIMES TO PREVENT A FAILURE. THE DEALER REPLACED THE GEAR SHIFT CABLE AND AN S BRACKET, BUT THE FAILURE CONTINUED RANDOMLY. THE MANUFACTURER EXCLUDED THE VEHICLE FROM NHTSA CAMPAIGN NUMBER: 07V555000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,347.

Structure › Body › Door
Filed Nov 7, 2016123,998 milesFL

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 15 MPH, THE DOORS INDEPENDENTLY LOCKED AND UNLOCKED CONTINUOUSLY WITHOUT WARNING. AS A RESULT, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CENTRAL TIMING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,998.

Unknown or Other
Filed Aug 10, 2016108,000 milesCO

CAR WOULD STICK IN PARK. IN TRYING TO MOVE LEVER FROM PARK TO D, THE BRACKET ASSEMBLY HOLDING THE GEAR SHIFT LEVER HAS BROKEN. THIS IS A COMMON ISSUE ON 2002 DODGE DURANGOS. I DID NOT KNOW THE BRACKET WAS BROKEN AT FIRST AND AFTER PUTTING THE CAR IN PARK AND GETTING OUT OF THE CAR WHILE IT WAS RUNNING, THE CAR SLIPPED DOWN INTO REVERSE. I WAS ALREADY AROUND TO THE PASSENGER SIDE WHEN IT STARTED MOVING. SOMEONE COULD HAVE BEEN KILLED!

Exterior Lighting
Filed Aug 1, 2016109,299 milesOH

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLAMPS DIMMED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE POLICE WERE NOTIFIED AND ESCORTED THE VEHICLE HOME. THIS WAS THE THIRD TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 109,299.

Electrical SystemFire
Filed Jul 25, 2016236,000 milesCA

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT ENTERED THE VEHICLE AND NOTICED THAT THERE WAS EVIDENCE OF AN ELECTRICAL FIRE. THERE WERE NO FLAMES VISIBLE; HOWEVER, EXCESSIVE SMOKE EMITTED INSIDE THE VEHICLE. THE HEADLINER AND FRONT BENCH SEAT WERE BURNED. IN ADDITION, THE FLOOR MOUNTED CUP HOLDER, HEATER, AND AIR CONDITIONER CONTROL DEVICES MELTED. ALL THE WINDOWS AND THE INTERIOR OF THE VEHICLE WERE COVERED WITH HEAVY SOOT. THE CONTACT MENTIONED THAT THE WIRES COMING FROM THE CONNECTOR HARNESS WERE BURNT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V339000 (ELECTRICAL SYSTEM). THE FAILURE OCCURRED PRIOR TO BEING SERVICED PER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER AND MANUFACTURER DECLINED TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 236,000.

Power Train
Filed Jul 11, 2016120,000 milesMD

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE GEAR SHIFT SLIPPED INTO DIFFERENT GEARS WHILE PARKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER :07V555000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Steering
Filed Jun 24, 2016198,000 milesPA

HEAVY RUST BUILDUP ON FRAME BEHIND UPPER CONTROL ARM MOUNTS. AFTER REMOVING RUST, FRAME METAL IS VERY THIN WITH HOLES THROUGHOUT. POSSIBLY LEADING TO FLEXING & CRACKING. DEFINITELY REDUCING CRASH ABILITIES.

Engine
Filed Jan 27, 2016180,000 milesMI

A VALVE SEAT IN MY CYLINDER HEAD CAME OFF DURING NORMAL ENGINE OPERATION CAUSING TOTAL ENGINE DESTRUCTION. THE VALVE SEAT (MADE OF STEEL) DISLODGED ITSELF AND DESTROYED THE ALUMINUM HEAD AND THE PISTON IN THAT CYLINDER. THIS IS A FACTORY DEFAULT COMMON IN THESE ENGINES. I WAS DRIVING DOWN A BUSY ROAD WHEN THE VALVE LOCKED UP, LOST COMPRESSION, CAUSING MY BRAKES TO GO OUT AND MY ENGINE TO STALL. I HAD TO PULL OFF THE ROAD TO AVOID THE CAR STOPPING IN FRONT OF ME.. THIS IS A DOCUMENTED FAILURE ON 1999-2002 CHRYSLER- JEEP 4.7L ENGINES.

Electrical System
Filed Oct 6, 2015CT

I WAS DRIVING ON RT 190 WHEN MY CAR STALLED WOULDN'T START HEAVY TRAFFIC WITH CHILDREN IN VEHICLE

Tires
Filed Sep 3, 2015180,000 milesGA

TL* THE CONTACT OWNS A 2002 DODGE DURANGO EQUIPPED WITH GOODYEAR TRACKER 2 TIRES, SIZE: P235/70/R16 (NA). WHILE DRIVING 60 MPH, THE REAR PASSENGER TIRE BLEW OUT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES WERE CORRODED. THE TWO REAR TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 180,000 AND THE TIRE FAILURE MILEAGE WAS 17,000.

Service Brakes
Filed Aug 31, 2015210,000 milesSC

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT ANY SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIBRATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS DIFFICULT TO STOP. THE FAILURE RECURRED. THE CONTACT STATED THAT THE FRONT BRAKE ROTORS AND BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. IT WAS UNKNOWN WHERE THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

Service Brakes
Filed Jul 28, 2015LA

HAD TO PUT IN THE SHOP FOR THE BRAKE LINES WERE RUSTED THROUGH AND THE EXHAUST IS THE SAME WAY TO THE MANIFOLD

Steering
Filed Jul 24, 2015PA

I CURRENTLY AM HAVING ALL 4 OF MY BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO AND I NOTICED THAT MY UPPER RIGHT BALL JOINT IS ORIGINAL. THIS BALL JOINT WAS UNDER RECALL AND I CONTACTED DODGE ABOUT THIS. THEY SAID THE RECALL WAS REPLACED IN 2005. I ASSURED THEM THAT THIS BALL JOINT IS ORIGINAL AS IT IS PRESSED INTO THE CONTROL ARM AND ASKED IF I COULD SIMPLY BRING MY CAR INTO THEM AND HAVE THEM CHECK THIS OUT. THEY TOLD ME I WOULD HAVE TO PAY A DIAGNOSTIC CHARGE OF 104.00 AND THAT IF IT WAS FOUND TO BE ORIGINAL, THEN I WOULD POSSIBLY GET THE 104.00 BACK. I HAVE BEEN ON THE PHONE WITH DODGE CUSTOMER SERVICE TWICE NOW AND NOBODY WILL ALLOW ME TO QUOTE THEM THAT I WOULD GET THIS MONEY BACK IF THE RECALL WAS FOUND TO NOT HAVE BEEN PERFORMED. I DON'T KNOW HOW IT'S FAIR FOR ME TO PAY DODGE FOR THIS DIAGNOSTIC FEE IF THEY LIED ABOUT DOING THE RECALL IN THE FIRST PLACE. I AM DISGUSTED AT DODGE FOR NOT ONLY CLAIMING THAT THEY PERFORMED THIS SERVICE OF CHANGING THE UPPER BALL JOINTS IN 2005, BUT FOR REFUSING TO CHECK THE PROBLEM FOR FREE NOW. IF THIS DODGE DEALER CLAIMS THAT THEY ALREADY FIXED THIS RECALL, AND IT WASN'T REALLY FIXED, IT MAKES ME WONDER WHAT ELSE DO THEY DO, WHEN NOBODY IS MONITORING THEM. BALL JOINTS IS A HUGE CONCERN FOR ME, AS IF THEY FAIL, I WILL CRASH. I WOULD LOVE FOR AN INVESTIGATION TO BE PERFORMED AT THIS DODGE THAT CLAIMS THEY FIXED MY BALL JOINTS, BECAUSE THEY COULD BE RISKING OTHER LIVES AS WELL.

Air Bags
Filed Jul 3, 2015106,000 milesGA

AIRBAG LIGHT COMES ON AND STAYS ON.

Power Train
Filed Jul 2, 2015244,000 milesNJ

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. UPON ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE GEAR SHIFT WAS IN THE REVERSE POSITION AND WAS UNABLE TO SHIFT INTO PARK. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 244,000. THE VIN WAS NOT AVAILABLE.

Unknown or Other
Filed Jun 18, 201537,000 milesAZ

HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/10313/DODGE/DURANGO/DURANGO-BLOWER-MOTOR-RESISTOR-PACK-HARNESS-PLUG-MELTING THIS HAS BEEN HAPPENING, I TRIED TO GET DEALER TO FIX THE PROBLEM WITH THE RESISTOR PACK HARNESS WHILE I WAS STILL UNDER WARRANTY. ATTEMPTING SEVERAL TIME , COMPLAINING ABOUT THE WIRES GETTING TOO HOT . I HAVE REPLACED IT MY SELF ONCE , THIS LAST TIME IT TOO WAS GETTING HOT AND YOU CAN SMELL THE WIRES MELTING . THIS COULD BE A FIRE HAZARD . THIS IS HAPPENING IN MANY OF THE DURANGOS , DIFFERENT YEARS.

Electrical System
Filed Jun 11, 2015125,000 milesTX

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW MINUTES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.. .UPDATED 07-16-15 *BF

Electrical System
Filed May 12, 2015139,995 milesNJ

IT STARTED WITH A SOFT BELL SOUND (E.G.LIKE WHEN YOU OPEN A DOOR), DOORS LOCKING AND UNLOCKING, SMALL LIGHT ON THE 4 X 4 KNOB GOING OFF AND ON, CONSOLE LIGHT TURNING ON AND OFF AND THE 4 X 4 SYSTEM WAS NOT WORKING. ALL ISSUES STARTED A COUPLE OF MONTHS PRIOR TO 1/7/14. IT WAS WORKED ON BY DODGE OF WOODBURY, NJ DURING THE 1/7/14 WEEK. NOW, (5/12/15) THERE IS A BELL SOUND AGAIN ON AND OFF. NOT SURE IF THE 4 X 4 IS WORKING SINCE I'VE HAD NO NEED TO USE IT. HOWEVER, THIS IS AN ELECTRICAL ISSUE THAT IS NOT GOING AWAY FULLY!

Service Brakes
Filed May 12, 2015153,500 milesNJ

DURING BREAKING, STEERING, AND TURNING, I HEAR A "CLACKING" SOUND AND THERE IS A FEELING OF SOMETHING STICKING. WHEN THE SUV IS PARKED ON MY DRIVE WAY, I RELEASE THE HAND BREAK AND I CAN HEAR A STRONG "CLACK" SOUND. I HAD TIMES WHERE THE BREAKING SYSTEM WAS DIFFICULT TO PRESS. I TOOK THE SUV TO PEP BOYS AND THEIR EVALUATION SHOWS THAT IT NEEDS UPPER AND LOWER BALL JOINTS, FRONT BRAKES, AND SHOCK AND STRUTS. STEERING: TERRIBLE AND EXTREMELY DIFFICULT TO TURN (SUPER HARD TO STEER). SOME PARTS WHERE CHANGED BY PEP BOYS IN AN "URGENT" SITUATION. THE STEERING "BEARINGS" ?(A PART THAT GOES FROM THE STEERING WHEEL DOWN TO THE MOTOR) WAS CHANGED. (I HAVE A COPY OF THE WORK DONE).

Electrical System
Filed Mar 30, 2015187,000 milesMI

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 187,000.

Engine
Filed Mar 30, 2015187,000 milesMI

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT REPLACED THE CRANKSHAFT POSITION SENSOR, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 187,000.

Steering
Filed Mar 27, 2015187,000 milesMI

WAS DRIVING DOWN WAYNE ROAD WHEN SUDDENLY MY CAR STARTED SLOWING DOWN EVERYTHING SEEM TO BE WORKING EXCEPT THE GAS PADDLE. I HAD MY FEET ON GAS BUT IT WAS NOT RESPONDING I QUICKLY PULLED TO THE RIGHT AS IT WAS HARD TO TURN STEERING WHEEL. IT WAS CARS BEHIND ME AND IT WAS SCARY KNOWING SOMEONE COULD HIT ME . I CALLED MY HUSBAND AND HE CAME THOUGHT HE COULD JUST GIVE ME A JUMP BUT HE SAID ITS NOTHING WRONG WITH BATTERY. IT LOOKS LIKE IM NOT GETTING ANY GAS. IT WONT TURN OVER SO HE PUSHED ME IN THE MALL. UNTIL I GET OFF FROM WORK. I WAS BLESSED THAT IT HAPPEN TO DO THAT ON THE DAY HE WAS OFF BECAUSE I JUST STARTED A NEW JOB AND I DIDN'T NEED TO MISS A DAY AS SOON AS I START WORKING. I ALSO READ MANY SIMILAR COMPLAINTS ON THIS IS. THIS SHOULD BE TAKEN CARE OF AND FAST. I THANK THE LORD FOR WATCHING OVER ME IN TRIAL MOMENTS. *TR

Service Brakes
Filed Mar 26, 2015218,000 milesCA

THE BRAKING SYSTEM HAS ALWAYS HAD A PROBLEM "SKIPPING" EVEN AFTER MULTIPLE REPAIRS - REPLACING BRAKES, ROTORS, BRAKE BOOSTER, MASTER CYLINDER, HUBS AND WHEEL BEARINGS. IF I HAVE TO COME TO A "SHORT STOP" THE TRUCK SKIPS LIKE IT TRIES TO STOP, LETS GO, THEN TRIES TO STOP AGAIN. IT HAPPENS ABOUT 3-4 TIMES BEFORE IT ACTUALLY COMES TO A COMPLETE STOP! I THINK IT IS RELATED TO THE DURANGO'S. I HAD ANOTHER MODEL YEARS AGO (1999) AND THE SAME THING HAPPENED. I DIDN'T REALIZE UNTIL HAVING THE SAME TROUBLE WITH THE 2002 MODEL IT WAS PROBABLY RELATED TO THE MODEL OF THE VEHICLE OR MAYBE DODGE IN GENERAL. I WAS ACTUALLY IN 2 VERY MINOR ACCIDENTS DUE TO THIS. ONCE IN EACH VEHICLE. AFTER THE LAST ROUND OF REPAIRS ALL SEEMED GREAT, BUT IT JUST NEVER LASTS! *TR

Air Bags
Filed Feb 21, 201560,000 milesOH

AIR BAG LIGHT GOES OFF AND ON WITH WARNING SOUND. *TR

Complaints 1-50 of 423, newest first, reproduced as filed.

Across model years

Worst on record: 1999
YearComplaintsRecallsFiresDeathsAssessment
202615100Routine
20258000Routine
202414000Routine
202332200Routine
202261710Routine
2021208840Above average
202056230Routine
2019146420Routine
2018233500Above average
2017215220Above average
2016161310Routine
2015505440Above average
20147851190Above average
201364011340High concern
201264010320High concern
20118008570High concern
200912410Do not drive
200897220Do not drive
2007191410Do not drive
20068521090Do not drive
20051,5679213Do not drive
20041,1159742Do not drive
20033396180Above average
2002 — this page4236133Fatalities reported
20016657200High concern
20001,07542611Fatalities reported
19991,9675201Fatalities reported
19989656120High concern
19974210Routine

Compare every Durango year →

2002 Dodge Durango: questions buyers ask

Is the 2002 Dodge Durango a good car?

It is not among the Durango years to avoid. Owners filed 423 complaints, against about 464 for a typical Durango year. The most common complaint is about the suspension (30%).

What is the most common problem with the 2002 Dodge Durango?

The suspension: 126 of the 423 complaints (30%) are about it. Owners most often say it knocks, grinds or clunks (12%) and vibrates or shakes (6%). The typical report comes at 42,078 miles.

How many recalls does the 2002 Dodge Durango have?

6 safety recalls on file with NHTSA, the most recent filed Oct 20, 2008. The largest, 04V596000, covered 592,707 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.

At what mileage do 2002 Dodge Durango problems start?

Half of the complaints that record an odometer reading came in before 58,000 miles. For the suspension the midpoint is 42,078 miles.

Has NHTSA investigated the 2002 Dodge Durango?

Yes, 5 times. The latest, EA06011 ("VEHICLE UNDER-SEAT FIRE"), was opened Jun 19, 2006 and closed Sep 22, 2006.

Are there service bulletins for the 2002 Dodge Durango?

The manufacturer filed 51 technical service bulletins and other notices for it with NHTSA, most of them about the body and frame (11), the transmission (7) and the electrical system (7). They include a warranty extension, 0201004, filed Dec 16, 2004. A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.

Reading this record

3 deaths reported in complaints filed with NHTSA.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 20, 2008. Source: NHTSA Office of Defects Investigation.