“Vehicle was unable to start upon attempts in the morning. Was able to get it jumped and started. Less than 5 minutes later the dash lights along with radio lights began to flicker, the front windshield wipers activated, and the battery light came on.”
Owner complaint, filed Aug 19, 2026
“We were driving on the interstate in northern Kentucky when the battery alert LED appeared on the dash. We exited the highway while looking up info on possible car repair shops to go to when the vehicle stalled on the exit ramp. We immediately engaged the emergency flashers but they failed eventually due to a completely dead battery. It was determined that the alternator was fried, unable to charge the battery.”
Owner complaint, filed Aug 16, 2026
Complaints and recalls over time
By year of filing
All complaintsAbout the electrical systemRecall (red: the electrical system)NHTSA investigation opened
Complaints about the 2012 Durango peaked in 2015, with 121 filed that year. Owners had filed 4 complaints about the electrical system before the first recall that covers it, 14V391000 in July 2014; 285 more have come in since. In 2026 owners filed 5 so far.
Filed Nov 14, 2019528,594 vehiclesChrysler (FCA US LLC)
Defect. Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
Risk. A vehicle stall increases the risk of a crash.
Remedy. Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Filed Sep 18, 2017646,394 vehiclesChrysler (FCA US LLC)
Defect. Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
Risk. If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Remedy. Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Electrical System › Alternator/Generator/Regulator17V435000
Filed Jul 10, 2017442,214 vehiclesChrysler (FCA US LLC)
Defect. Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
Risk. If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Remedy. Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Filed Dec 28, 2015389,252 vehiclesChrysler (FCA US LLC)
Defect. Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
Risk. The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Remedy. Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Filed Feb 27, 2015339,525 vehiclesChrysler (FCA US LLC)
Defect. Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
Risk. A vehicle stall increases the risk of a crash.
Remedy. Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Electrical System › Alternator/Generator/Regulator14V634000
Filed Oct 8, 2014435,081 vehiclesChrysler Group LLC
Defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
Risk. If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Remedy. Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Filed Jul 2, 2014653,562 vehiclesChrysler Group LLC
Defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
Risk. If the vanity lamp wiring shorts, there is an increased risk of fire.
Remedy. Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Filed Apr 1, 2014646,498 vehiclesChrysler Group LLC
Defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
Risk. The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Remedy. Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip14V104000
Filed Mar 4, 201418,780 vehiclesChrysler Group LLC
Defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
Risk. If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy. Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Defect. CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
Risk. CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
Remedy. CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
All 10 campaigns on file, newest first.
NHTSA investigations
Office of Defects Investigation
Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 5 name the 2012 Durango.
Active Head Rest Inadvertent DeploymentPreliminary evaluation PE19014Closed
Opened Sep 9, 2019Closed Feb 25, 2026seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments …
Post 14V-391 Headliner FiresRecall query RQ15003Closed
Opened May 1, 2015Closed Jul 6, 2016Led to recall 15V879000electrical system
In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 model year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3, 2009 to September 1, 2012.Note this recall, which was scoped based on vehicle design level and field events, does not include all MY 2013 or any MY 2014 Durango and Grand Cherokee vehicles; ODI and …
Totally Integrated Power Module FailureDefect petition DP14004Closed
Opened Sep 25, 2014Closed Jul 24, 2015electrical system
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 …
Headliner FiresEngineering analysis EA14001Closed
Opened Jan 10, 2014Closed Aug 12, 2014Led to recall 14V391000electrical system
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are …
Opened Aug 19, 2013Closed Jan 14, 2014electrical system
The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun visor material while driving the vehicle. In some reports the fire spread to the front seats and/or door panels of the vehicle.In one report, the sunroof was damaged causing the glass to shatter.The cause of these fires is an electrical short in the vanity lighting wiring circuit that is routed to …
Technical service bulletins
207 on file
Repair instructions the manufacturer sent its dealers for the 2012 Durango. Not recalls: the fix is usually free only while the car is under warranty.
electrical system 42equipment 37engine 30transmission 21body and frame 12seats 11suspension 8brakes 8
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR that has inadvertently deployed. Customers may comment on the following: The AHR is deployed on one or both front seats and will not reset.
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
2301820Warranty extensionNov 6, 2020seats
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
110604Service Bulletin/Repair InstructionsMar 3, 2026electrical system
SPEAKER - NONE
110603Service Bulletin/Repair InstructionsMar 3, 2026electrical system
SPEAKER - NONE
9100226Service Bulletin/Repair InstructionsSep 15, 2023electrical system
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is …
9100226Service Bulletin/Repair InstructionsSep 15, 2023electrical system
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is …
S2008000113Service Bulletin/Repair InstructionsApr 17, 2021electrical system
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
S2008000113Service Bulletin/Repair InstructionsAug 1, 2020electrical system
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Showing the newest 6 of 42 bulletins about the electrical system, and any warranty extensions or service campaigns.
Crash test ratings
NHTSA 5-star safety ratings
Version tested
Overall
Frontal
Side
Rollover
Rollover risk
2012 Dodge Durango SUV 2WD
★★★★★
★★★★★
★★★★★
★★★★★
22.8%
2012 Dodge Durango SUV 4WD
★★★★★
★★★★★
★★★★★
★★★★★
21.2%
New Car Assessment Program results for this model year. Ratings compare cars of similar size and weight only.
What owners reported
Newest filings
Service BrakesCrash
Filed Sep 7, 2026IN
The component or system failed or malfunctioned, is the accelerator, brakes, stirring and electrical. The car is available for inspection upon your request. The car is having problems coming to a stop and it is very difficult to control the vehicle because the steering becomes so hard when the power shuts down on the vehicle as I'm driving it. I think and believe that that poses a high risk of someone getting hurt or injured and then some cases perhaps death. the problem been reproduced or confirmed by a dealer or independent service center. Yes the problem hasi been reproduced or confirmed by a dealer or independent service center. No, the vehicle has not been taken to an inspector, manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. Here is what my vehicle is doing. symptoms. While driving the vehicle the car experiences a sudden total power loss, the engine cutting off and restarting on its own, the AC cycling on and off strangely, and the weak acceleration combined with the vehicle jerking.
Electrical System
Filed Aug 19, 2026MO
Vehicle was unable to start upon attempts in the morning. Was able to get it jumped and started. Less than 5 minutes later the dash lights along with radio lights began to flicker, the front windshield wipers activated, and the battery light came on. Immediately after the vehicle completely stopped, steering wheel got tight and hard to turn and a pole was barely missed as I attempted to maneuver the vehicle as close to the side of the road as possible. There was a complete loss of power, and I was stranded semi in the middle of a busy road during morning traffic. The vehicle was towed to out preferred shop to determine the cause of the loss of power and it was determined that the alternator was dead. The vehicle had the mandated Safety Recall T36 completed 15 months ago. The replacement has failed prematurely. The vehicle has been confirmed by an independent service center. It was inspected by the independent service center, but the incident was witnessed by Missouri Highway Patrol and our local police as they directed traffic around the stalled vehicle to ensure my safety. The evening before there were no indications of failure. The morning of the vehicle was unable to start and had to be jumped and then immediately before the failure the dash lights along with radio lights began to flicker, the front windshield wipers activated, and the battery light came on. Within seconds of these warnings the vehicle stalled and completely stopped. No police report was filed but my husba
Electrical System
Filed Aug 16, 2026KY
We were driving on the interstate in northern Kentucky when the battery alert LED appeared on the dash. We exited the highway while looking up info on possible car repair shops to go to when the vehicle stalled on the exit ramp. We immediately engaged the emergency flashers but they failed eventually due to a completely dead battery. It was determined that the alternator was fried, unable to charge the battery.
Electrical System › Instrument Panel › Speedometer/Odometer
Filed Mar 5, 2026162,000 milesNJ
Odometer Fraud. The contact purchased a 2012 Dodge Durango. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 96,000. A Carfax Report was provided at the time of purchase. It was later discovered that the mileage on the Title was 162,000 when the vehicle was taken to the dealer for an engine issue, and upon receiving the Carfax Report.
Engine and Engine Cooling
Filed Mar 2, 2026190,000 milesTX
The contact owns a 2012 Dodge Durango. The contact stated that when the vehicle was started, the check engine warning light illuminated. Approximately three weeks later, while stopped at a light, the vehicle accelerated unintendedly. The gear shifter was shifted to park(P) to stop the vehicle. The vehicle was then taken to an independent mechanic, where it was diagnosed and it was determined that the timing chain was blown. The vehicle was repaired, but the failure persisted. The vehicle was subsequently taken to an independent mechanic on several occasions, where it was diagnosed and determined that there were failures with Oxygen sensors, head gaskets, oil pan, oil pump, B2S1 heater, that the intake manifold was cracked, there was cylinder #2 misfire, and the circuit harness needed to be repaired, and DTC: P0300 was retrieved. The vehicle was repaired each time, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 190,000.
Electrical System
Filed Oct 21, 2025MT
Alternator went out and fried the pcm. I know certain vehicles were on the recall for this and mine was not one of them but odd that it happened anyways.
Service Brakes
Filed Jun 28, 2025GA
I took my Durango to Albany ga to dodge dealership for recall on brake booster water shield repair plus the other recall they fixed one recall and say they can't fix brake booster recall cause they say they will not have part available til a year later which I have concerns about my safety of recall not being repaired for a whole year
Electrical SystemFire
Filed Jun 17, 2025186,488 milesIA
The contact owned a 2012 Dodge Durango. The contact stated that while the vehicle was parked, the contact opened the door and noticed that the interior of the vehicle was completely burned. The vehicle was unoccupied. The contact stated the exterior of the vehicle had no signs of fire. The vehicle was towed to the local tow yard. The vehicle was condemned as a total loss. In addition, the contact stated that prior to the failure, there was an unknown warning light illuminated. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 15V879000 (Electrical System, Interior Lighting), which had a similar failure description; however the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 186,488.
Electrical System
Filed Mar 6, 2025MN
Has major issues …
Fuel/Propulsion System
Filed Jan 11, 2025CA
There have been several times where I am stopped at a light or stop sign and the car stalls. It happens when I try to start going from the stop, not while I'm stopped. I believe this an issue that has been recalled already, but obviously, it did not fix the problem. My vehicle will also not turn over sometimes. It just continually try to turn over multiple times and I have to wait for it to stop on its own before I can try again.
Fuel/Propulsion System
Filed Dec 18, 2024NY
My vehicle has had recalls performed multiple times since 1st purchased in 2012. The issue was vehicle stalling. At 1st Chrysler / Dodge addressed it as issues upon start up where the vehicle sounded as though it was skipping when hitting the ignition button. They attempted to remedy this with multiple fuel pump relay recalls. They attempted to do internal which did not work. They then went external which also did not work. Nothing was ever formerly recognized as a suitable resolution, so any of us dealing with this were just forgotten. Well I still have this vehicle and it has gotten worse to the point the vehicle will randomly stall while in motion as it did the other day and on multiple other occasions. Under braking conditions the vehicle stalls where everything on the dash appears normal electronically, there is just no power and the steering locks up. I have addressed this multiple times with Dodge customer service as well as my local dealership. The dealership does not want to attempt any repairs because they want to be paid and the manufacturer is not entertaining it. I am aware the vehicle is out of warranty but I am not paying for something the manufacturer has known about since first purchased. There has been no further actions by the manufacturer to address this. They have moved on to newer existing Durango models.
Electrical System
Filed Nov 19, 2024SC
Electric problem
Electrical SystemFire
Filed Aug 15, 2024UT
While driving our 2012 Dodge Durango in town, we noticed the battery warning light come on and a hot smell coming from the vehicle. We were not far from home so we limped it back home to the garage to see what was going on. When we lifted the hood, there was a very overwhelming burning smell, our alternator was literally glowing red hot, and there was smoke pouring out from around it. We quickly put out the fire and disconnected the battery. Afterwards, we had it towed to a repair shop where it was confirmed the alternator failed as well as fried our PCM in the process. We paid for the install of a new alternator and PCM, however, the radio remained failed. Upon researching this scenario, we found there was a recall for this exact issue for the exact span of years and engine type, however, our VIN was somehow not included in this recall. That needs to be changed. The alternator issue could have been extremely dangerous for our family while in the car, as well as others around us due to what could have happened if the card didn’t make it home. We could have been stranded on a busy road way causing accidents while the car was engulfed in flames due to the alternator. Also, had we not immediately popped the hood at home to check the engine, the car could have burned down our home. We request that the NHTSA and FCA recall company address this issue and the potential for extending the recall to include other Durango VINs.
Air Bags
Filed Jul 3, 2024CA
SRS System light came on. Air bags will not work when this light is on. Safety hazard.
Electrical System
Filed Mar 15, 2024140,000 milesCA
The contact owns a 2012 Dodge Durango. The contact stated while driving at various speeds, the vehicle would intermittently stall upon depression of the accelerator pedal without warning. The vehicle was taken to a local dealer where it remained in their possession for four days; the contact was later informed that the defect was related to the battery. Upon investigation, the contact discovered NHTSA Campaign Number: 19V813000 (Electrical System) which was linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.
Air Bags
Filed Feb 16, 2024FL
My fairly new teen driver drove the car to the gym and the headrest basically “exploded” onto the back of his head with a swift blow. He had a very bad headache and was really freaked out. There were no lights, no notice, no impact. Just out of the blue drivers side. Called local dealership to see what it could be and apparently the pin can break or the plastic holding the pin and the airbag restraint type system in the headrest will just explode open as if in an accident. He said no recalls and out of warranty. How can this NOT be a serious safety issue??? My inexperienced teen driver could have been so stunned he caused an accident! Anyways they said it would be roughly $1100 to replace entire headrest because there is no option to repair it once deployed. Can we still drive it? If we don’t have that $ now
Air Bags1 injured
Filed Sep 27, 2023TX
Headrest exploded while I was driving. Hit me in the head. Gave me a concussion. Dealership says there is no recall. I have to pay out of pocket. This is a safety feature. I am not paying for the repairs.
Electrical System
Filed Sep 13, 2023WI
While picking my son up from religion my vehicle suddenly stalled without warning. Thankfully I was pulling into the church parking lot and was in no real danger. I tried to jump start the vehicle with no success, but did notice the insulation on the jumper cables had started to melt. Towed to mechanic and was told the alternator had failed, in turn fried the battery. He replaced both, but then discovered the PCM was fried as well. Took it to the dealer here and was told faulty alternator again, which was replaced again, only to be told the PCM was fried. Now I'm into this for $3000 and I have no faith in the vehicle, the manufacturer, or the dealerships.
Engine
Filed Aug 27, 2023PA
The 2014 through 2018 3.6L Pentastar motors are covered under a tech service bulletin for their Drivers side valve train being manufactured incorrectly. This can lead to a misfire and hesitation to accelerate in an Emergency. This happened to me recently and I thought it was just a bad spark plug. Mechanic did a full check and believes there is a stuck valve in the engine on the exact same side that the 2014 to 2018 motors are prone to failure. I believe the 2012 and 2013 Engines are also prone to the same failures as their newer counter parts. As I was trying to accelerate to avoid an incident my car stuttered and started to misfire badly. Almost causing a collision. This happened without warning and never previously had this issue. Vehicle was completely mechanically sound before this. This can happen without any warning or signs its going to happen. And after bringing the vehicle to a mechanic and doing much of my own research it appears that the drivers side of the 3.6L v6 in my vehicle is currently under a TSB for the #2,4,6 cylinder head. This can cause the vehicle to have no power for a moment which if I were merging onto the highway and lacked powered could result in a rear end collision. Believe this is a safety issue as well as mechanical issue.
Power Train
Filed Aug 10, 2023LA
I bought this vehicle second hand and was not warned of any recalls. I started having problems in April of 2023. Windshield wipers would turn on by themself, car would randomly shut off. I brought to several shops and nobody could figure out why it was reading “high voltage”. The car then started having occasional problems shifting. I eventually got on MOPAR website to be made aware there were 3 recalls and alternator was one of them. I called musson patout dodge in new Iberia, LA and made an appointment to fix my car. On the morning of our appointment the car died in the road on the way to dodge and wouldn’t restart without a jump. I brought it in and over the son of 3 days the fixed all the recalls. On my way to pick it up they called and made me aware it would need a new battery I told them I will go replace it as soon as I get the car. Since I picked up the car the shifting problems have not stopped. I have had a code reading “implausible data from tcm”. I have had a mechanic TELL me this recalled alternator going out is what cause this tcm to go out and Musson REFUSES to take it in and even diagnose it without over $170 that I don’t have to spend anymore. This is consequential damage that dodge should be held liable for and they are giving me the most difficult time, it’s my only vehicle for me and my 2 kids and I cant even drive it anymore.
Unknown or Other
Filed Jul 9, 2023OH
When i am driving around out of nowhere it will try to go into Low range when it is in auto Awd and low light will flicker on the dashboard
Engine
Filed Jun 11, 2023MN
Engine stops after 2-3 seconds of running. Need to turn off and try again. Happens randomly at startup.
Engine
Filed May 8, 2023100,000 milesOH
The contact owns a 2012 Dodge Durango. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle lost power steering functionality when the failure occurred. The contact was able to restart the vehicle after placing the vehicle in park(P). The contact stated no warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle had been repaired. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Engine
Filed May 2, 2023GA
Sudden loud knocking then pop, started smoking pulled over immediately. Due to rod bearing failure rod went through block and all oil came out. Vehicle is available for inspection. Drivers safety was at risk because vehicle lost power and was unable to exit the roadway in a timely manner. No warning was given other than heard a couple of clicks then immediately followed by a loud pop.
Engine
Filed Apr 24, 2023NE
I Came into dealership for scheduled service appointment on Apr 5, 2023 10:30:00 AM at EDWARDS CDJR OF OMAHA to get recall fixed on fuel pump relay and an oil change after receiving my 2012 Dodge Durango Citadel back my lights randomly starting blanking and my vehicle stalled and it wouldn’t start or turn over. So I spoke to service rep [XXX] at EDWARDS CDJR OF OMAHA 17950 Burt St and had the car towed back to the dealership that fixed on it EDWARDS CDJR OF OMAHA. I was originally told they didn’t have a loaner to lend to me so I can continue being a caregiver to my mother and transport her and my 7 children around until 04/21/2023 and that someone would call me that day to pickup a loaner vehicle. I called on 04/21/2023 about the loaner and they said someone would call me by midday to pick up a loaner. Now it’s Monday 04/24/2023 and I get a text stating 10 things are wrong with my vehicle in this link https://c.xtime.com/vkepCy2nkAoA2L4fXX including the PCM, which was more items then what was originally stated when they had inspected my vehicle on 04/05/2023 during the recall fix. So I informed them that, “ I will not pay for the pcm to be fixed because this issue is a result of whoever was the mechanic that was originally supposed to fix the recall fuel pump relay, so your shop has to fix it due to negligence on your mechanic's fault. I don't want to have to take anyone to court or give this issues to an attorney, this was sent to better business bureau because I have been
Fuel/Propulsion System
Filed Apr 16, 2023IL
Vehicle has been recalled 2 separate times for fuel pump wiring harness which causes no start and possible stall. Vehicle is still having no start issues after being serviced for recall.
Steering
Filed Apr 10, 2023OH
I’ll be driving down the road and my car just shuts off. Steering becomes tight, no engine lights come on radio is still playing no warning except driving down the road and all of a sudden you can’t steer. It’s very dangerous especially when it happens while you are driving around the curve with children in the car. My mechanic can’t tell me why this happens. No explanation. This has happen several times
Seats
Filed Mar 21, 2023TX
The truck was in park and idling. We were not moving. There were no abnormal lights on the gage cluster. Out of knowwhere the head rest exploded forward and hit the back of my father-in-laws head. He is OK but it was a hard hit and left him sore. Luckily we were not driving on the freeway.
EngineFire
Filed Jan 4, 2023NY
While driving at various speeds, upon slowing down the vehicle stalled. This occurred 50+ times. This occurred while my family was in the vehicle on many occasions. Vehicle was serviced for fuel pump recall, however the stalling continued. My mechanic pointed out the ticking noise, referring to the manifold needing repair. Most recently, the car barely wanted to turn over. Struggling for almost 3 days, thankfully I just pulled into my driveway and turn the car off. Then something told me to try to start the vehicle…well that made something smoke in the motor? Repaired the alternator, battery, and starter. Two days later, check oil light comes on, Back to shop to tell me the cam shaft/lifers need to be replaced!!! Quoted $35-4000 if can find a cam shaft repair kit!!!
Engine
Filed Dec 28, 2022171,000 milesMI
The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The vehicle was taken to the local dealer to be serviced but no additional information was available. The manufacturer was not notified of the failure. The failure mileage was 171,000.
Electrical System
Filed Dec 25, 2022CA
This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wrong with it
Electrical System
Filed Nov 16, 2022118,000 milesTX
The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 30 MPH, the battery warning light had illuminated, and the contact notices a burning plastic odor. The contact pulled over and opened the hood and saw black smoke coming from the alternator. The contact stated that he disconnected the negative battery cable; however, he stated that positive connector was extremely hot to the touch. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the battery, alternator, and the Engine Control Module (ECM) needed be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 118,000.
Engine
Filed Nov 14, 2022NY
The Engine seized due to rod bearing Chrysler has recall number 11V487000 it has never been done on my truck and is no showing
Electrical System
Filed Nov 7, 2022CA
While driving, the ignition switch may fail and think that the key has been removed. This results in a total loss of power and the engine cutting off. The result is very limited steering and braking capability. This has happen to me more than 20 times in the pass 2 months. This problem still continues to happen even after changing the recent fuel pump recall on August 12, 2022. No check engine light on dash as well. This is my family vehicle and I do carry my children in this vehicle. We have been put in so many unsafe situations. This can cause an accident. This is a safety issue and should be recalled.
Electrical System
Filed Sep 29, 2022150,000 milesKY
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while starting the vehicle, the vehicle would start and then immediately stall. The contact stated that multiple attempts were needed to restart the vehicle. The contact was informed that the failure was related to the recall. The failure mileage was 150,000. Parts distribution disconnect.
Unknown or Other
Filed Sep 27, 2022SD
Wireless Ignition Module (WIN Module) failed.
Power Train
Filed Sep 19, 2022VA
Upon approach to a left turn yield, I attempted to accelerate into traffic when the automatic transmission failed into 4th gear ( transmission shift solenoid) and was unable to shift up or down through the gears and was unable to shift into the drive position. there were no other indications of failure prior to this point, I.E no engine or transmission warning lights. if there would have been oncoming traffic at the time of entry into the flow of traffic it may have caused a catastrophic rear end accident due to the vehicle inability to accelerate as usual. will have the vehicle serviced immediately. this has happened once before with the same vehicle approximately 2 years ago and the transmission shift solenoid was the issue and had been replaced by a local service center at the time.
Electrical System
Filed Aug 30, 2022KS
My 2012 dodge durango sxt, rear turn signal stop flashing, front turn signal works, but not the rear .no turn signal or brakes lights
Service Brakes
Filed Aug 15, 2022GA
I just got a 2012 dodge durango 08/13/2022 I looked up the recalls on it and just trying to get it ixed if possible
Air Bags
Filed Aug 9, 2022CA
The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest "exploding" since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall "(X88) Active Head Restraint" but for some reason I'm being told my 2012 Dodge Durango does not fall under this same recall.
Electrical System
Filed Aug 8, 2022136,496 milesOH
The contact owns a 2012 Dodge Durango. The contact stated that after stopping the vehicle, the vehicle lost motive power and stalled. The failure occurred approximately 60-seconds after stopping the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure but no assistance was offered. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 19V813000 (Electrical System) however, the vehicle experienced the failure listed in the recall. The failure mileage was 136,496.
Engine and Engine Cooling
Filed Aug 3, 202279,124 milesNC
The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact stated that the power steering became inoperable. There was no warning light illuminated. The A/C unit and the radio remained operational. The vehicle was taken to the local dealer on multiple occasions where it was diagnosed and determined that the computer module, crank sensor, and wiring bypass needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 79,124.
Exterior Lighting
Filed Apr 26, 2022GA
My 2012 Dodge Durango has been experiencing reaccering issues associated with the tipm and fuel pump relay. The truck will stall, hard crank or simply not crank at all; leaving me stranded sometimes. This electrical issue also affects the fog lights, front lights, brake lights and turn signals; causing them to not work; putting me in danger of a collision on the highway or city street. This tipm and fuel pump relay have been under several recalls over the past 8 years and Dodge actually lost a class action lawsuit in 2015 in reference to this issue. They were ordered to replace these parts free of charge; labeling the parts defective. See link to tipm/relay article here (https://www.classlawgroup.com/chrysler-totally-integrated-power-module-tipm-lawsuit/ and here https://topclassactions.com/lawsuit-settlements/closed-settlements/dodge-jeep-faulty-fuel-pump-class-action-settlement/ ) They’ve replaced both of these parts twice for me over the past 6 years. Now I am experiencing issues where the car won’t start for 20 minutes after I turn it off. The signal lights won't work correctly; and the foglights are totally inoperative. I’ve taken it back to the dealer for a diagnostic and also called the corporate office but no one wants to take accountability and acknowledge what the issue is. I have attempted to contact the lawyer who started the class action lawsuit to consult about this matter but he says he can't sue them again. I’m looking to see if I have any legal recourse or wh
Engine
Filed Apr 22, 2022WA
Engine light on, car was over a month for repair at Rairdon Dodge in Redmond, WA, paid over 5000 in repair, in the end they said can not be fixed needs a new engine. Engine light was on again after 49 miles , misfire cilinder 1, 3, 5 . And fuel pump again. Rairdon contacted Chrysler and nothing. Thanks
Electrical System
Filed Mar 31, 2022OH
Potential odometer rollback indicated per carfax, engine failure. Ohio department of public safety, bureau of motor vehicles did conduct a Ohio out of state vehicle inspection on 03/14/2022 @ BMV INVESTIGATIONS D-2@ 1583 Alum Creek Drive and inspector [XXX] has verified rollback. whereas she maybe reached at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine and Engine Cooling › Cooling System
Filed Mar 29, 2022122,400 milesTX
The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 70 MPH, the vehicle started overheating. The contact pulled safely off the highway and turned the vehicle off and waited for nearly an hour before restarting the vehicle and driving back to her residence. The contact stated that the check engine warning light was illuminated. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the thermostat needed to be replaced. The failure persisted. The thermostat and water pump were replaced by an independent mechanic. The vehicle continued experiencing the overheating failure. The vehicle was towed to a dealer where the thermostat and water pump were replaced a second time. The failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 122,400.
Engine and Engine Cooling
Filed Mar 25, 2022140,000 milesCO
The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 25 MPH, the vehicle started lagging. The contact stated that the check engine warning light was illuminated. The contact parked the vehicle on the side of the road and noticed the engine coolant was low, but no leaks were found. The contact was able to drive to her residence. The contact stated coolant was added. The contact stated the coolant was low again shortly after filling the reservoir. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Electrical System
Filed Feb 1, 2022CO
Unknown
Electrical System
Filed Jan 31, 2022IL
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called two local dealers and was informed that she would receive a call back whenever an appointment was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Electrical System
Filed Jan 11, 2022CA
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact was informed about the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Complaints 1-50 of 640, newest first, reproduced as filed.
It is not among the Durango years to avoid. Owners filed 640 complaints, against about 464 for a typical Durango year. The most common complaint is about the electrical system (45%). In NHTSA crash tests it scored 4 stars overall.
What is the most common problem with the 2012 Dodge Durango?
The electrical system: 289 of the 640 complaints (45%) are about it. Owners most often say it stalls (31%), drains the battery or stops charging (28%) and sets off warning lights on the dash (19%). The typical report comes at 70,000 miles.
How many recalls does the 2012 Dodge Durango have?
10 safety recalls on file with NHTSA, the most recent filed Nov 14, 2019. The largest, 14V391000, covered 653,562 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.
At what mileage do 2012 Dodge Durango problems start?
Half of the complaints that record an odometer reading came in before 66,000 miles. For the electrical system the midpoint is 70,000 miles.
Has NHTSA investigated the 2012 Dodge Durango?
Yes, 5 times. The latest, PE19014 ("Active Head Rest Inadvertent Deployment"), was opened Sep 9, 2019 and closed Feb 25, 2026.
Are there service bulletins for the 2012 Dodge Durango?
The manufacturer filed 207 technical service bulletins and other notices for it with NHTSA, most of them about the electrical system (42), the engine (30) and the transmission (21). They include a warranty extension, 23-018-20 REV. E, filed Dec 5, 2020. A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.
Reading this record
A high number of complaints describe fires or crashes.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 14, 2019. Source: NHTSA Office of Defects Investigation.