What owners reported
Newest filingsFiled Aug 28, 2026IN
A prior recall that was supposedly fixed, broke again. Submitted several complaints with Nhtsa and Volkswagen. Volkswagen said i had to pay a fee to verify what was wrong with my vehicle because the recall had already been fixed before. Months of waiting and waiting for an appointment and then vw would still not refix the recall. So years and years went by before the recall was recalled and vw sent out notice. Only to schedule you vehicle for service months out and then call and cancel because there is a shortage of parts and no known time in getting them. Anyways the recalled recall is an air bag spring that caused all of my vehicles "functions" to stop working. No horn, no steering wheel button functions, no computer functions. And during this time of not having my vehicles safety features... I was involved in a collision where my horn would have probably been a lifesaver and a vehicle saver had I had it
Filed Jul 27, 2026NV
Clockspring Recall. Horn not working, buttons on steering column not working, when turning steering wheel it makes a clicking noise, sounds like spring being pulled, driver side air bag light is illuminated on dash.
Filed Jun 16, 2026130,000 milesPA
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving 35 MPH, the Check Engine warning light illuminated, and there was no heat coming from the front passenger’s or driver’s side air vents. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine heater core had failed and needed to be replaced. The contact stated that the failure had occurred on three different occasions. The engine heater core was replaced four times. The manufacturer was notified of the failure and informed the contact that no assistance was available due to the mileage on the vehicle. The approximate failure mileage was 130,000.
Filed Jun 11, 2026ID
I was driving and the airbag light randomly came on out of the blue. While trying to parallel park I noticed my steering wheel clicking. We ran codes on the car and we are confident that the clock spring failed. My horn and cruise control also no longer work.
Filed May 15, 2026MO
Early in 2024 my VW Passat TDI SEL the airbag light would not go off after starting and operating the car. The steering wheel controls were also operation incorrectly -- the horn didn't work, nor did the cruise control, wiper controls, etc. I took the car to my local VW dealership, where it was diagnosed that the steering wheel clock spring was defective and needed to be replaced. The dealership reported the component was on a serious back order, and they would call me when it was available. This presented a clear safety issue, since the airbag was non-functioning, and the horn did not work, and the other steering wheel controls were not operating correctly. I requested a loaner car until such time as the repair could be effected, but was told they would not provide me with one. Many months later, the part became available and in September 2024 the faulty steering wheel clock spring was replaced, and I paid for it. Late in 2025, VW mailed me a notice that they were utilizing an extended warranty coverage for the steering wheel clock spring replacement that I had done. I emailed my application to them, according to all of their guidelines, and 4 month later, after receiving on reply to my application, I contacted VW and was told my submission had been overlooked, but I would receive action within a few days. A few days later, the email I received from VW denied that the faulty clock spring replacement was covered by the warranty coverage for which they had mailed me to apply.
Filed May 13, 2026IL
The vehicle experienced repeated catastrophic engine failures, including failure of a replacement engine. Approximately six months after purchase and at around 80,000 miles, the engine failed and required a complete engine replacement through Volkswagen and the MaxCare service contract. Approximately one to one and a half years later, at around 120,000 miles, the replacement engine also failed. The vehicle developed rough idle conditions, check engine light warnings, timing chain and camshaft-related issues, lubrication-related concerns, and severe engine performance problems. Volkswagen later recommended another complete engine rebuild or replacement along with additional engine-related repairs. The vehicle became non-operable and could no longer be safely or reliably driven. The repeated failure of both the original engine and replacement engine suggests an ongoing defect-related condition rather than normal wear or an isolated mechanical failure. The problems were confirmed and documented by Volkswagen service personnel. Similar engine-related concerns involving oil consumption, lubrication issues, timing system concerns, and engine performance problems are also reflected in Volkswagen Technical Service Bulletins involving this type of engine.
Filed Jan 26, 2026IL
I am reporting a recurring engine defect in a 2014 Volkswagen Passat that has resulted in repeated engine failure and loss of power while driving. Approximately six months after purchase, the vehicle required a complete engine replacement. One to two years after the replacement, the vehicle began exhibiting the same engine-related failures and has since become inoperable again. Manufacturer-issued Technical Service Bulletins addressing these engine defects were issued prior to the sale of the vehicle, indicating the condition was known. The repeated engine failures create unsafe driving conditions, including the risk of sudden loss of power during vehicle operation.
Filed Jan 15, 2026OH
1) Transmission vehicle is not able to be driven Driving on the highway taking kids to school as my vehicle would not accelerate put me the kids and all that were on the road that morning at risk because all i could do is coast to get off on the side of the highway. I had it towed to independent center No warning signs, lights or messages nor any other symptoms. 2)also faulty steering wheel clock spring all of the controls stopped working airbag light is on and when turning the wheel it clicks and rubs.
Filed Oct 15, 2025ME
The contact owns a 2014 Volkswagen Passat. The received notification of the NHTSA Campaign Number: 24V834000 (AIR BAGS) and requested to be removed from the recall distribution list. The local unknown dealer and manufacturer were contacted.
Filed Sep 20, 2025KS
The Volkswagen dealership advised they could not fix the airbag recall. They said that the parts are on extreme back order, they can’t schedule an appointment for me to get it fixed, and they have no time estimate on when it can be fixed. I’m very concerned since the airbag recall lists that the driver airbag can explode and cause severe injury or death.
Filed Sep 11, 2025FL
The contact owns a 2014 Volkswagen Passat. The contact received a recall letter related to NHTSA Campaign Number: 24V834000 (Air Bags). The vehicle was taken to the local dealer, who confirmed that parts were not yet available. The contact was placed on a waiting list. The contact called another local dealer, Orlando Volkswagen South (1406 W Sand Lake Rd, Orlando, FL 32809); and was added to the waiting list, but the vehicle was not diagnosed or repaired. The contact had not experienced a failure. The manufacturer was not contacted or made aware of the issue.
Filed Sep 3, 202598,000 milesCA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was occasionally illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Filed Aug 24, 2025CA
Components failed, Nitrogen Oxide Sensor, codes P2201 NOx sensor "Circut" bank 1 P20EE NOx catalytic Reduction P205B Reductant tank temperature " Circut" implausible signal
Filed Aug 14, 2025MI
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the parts for the recall repair were not yet available. The contact stated that two dealers had been contacted since April 2025; however, the dealers confirmed that the parts were not yet available. The manufacturer was not contacted. The contact had not experienced a failure.
Filed Jul 30, 2025TX
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part to do the recall repair was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Filed Jul 28, 2025NC
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Filed Jul 28, 2025CA
RECALL CAME OUT 12/2024; CALLED LOCAL DEALERSHIP NIELLO VW OF SACRAMENTO CA IN JANUARY WAS TOLD PARTS WOULD BE AVAILABLE IN APRIL. CALLED IN APRIL WAS TOLD PARTS ARE NOW NOT AVAILABLE UNTIL SEPTEMBER AT THE EARLIEST AND NOW ITS SAYING THERE IS NOT EVEN A REMEDY AVAILABLE. AND THE POSSIBLE OUTCOME OF THE AIRBAG UNINTENTIONALLY GOING OFF IS SERIOUS INJURY OR DEATH TO DRIVER AND PASSENGERS. I DRIVE MY CAR TO WORK EVERY DAY AND FEEL MORE UNSAFE FROM THE AIRBAG BEING A POTENTIAL HAZARD INSTEAD OF A SAFETY FEATURE.
Filed Jul 18, 2025IL
Volkwsagen has still addressed the recall of 24V834. I can't find anywhere else to submit a complaint. When I call them they say they do not have the parts even though I was notified of the recall in December 2024. I also called into the NTHSA but no one answers your phone. I think your employees are picking up and leaving the phone off the hook.
Filed Jul 18, 2025MA
This car was cited for recall due to defective driver side airbag in December 2024 and as of this date – July 18, 2025 – VW has not provided any repairs.
Filed Jun 24, 2025NV
I have contacted Centennial VW in Las Vegas, NV about the recall in December 2024 and they said the part is still on back order.
Filed Jun 14, 2025MA
Called the dealership at commonwealth motors and all other dealership to take care of the recall as that is the only reason why I am a unable to pass inspection . Dealer ships all around said the part for the takata airbag recall is not in stock and will not be available till December 2025
Filed Jun 13, 2025FL
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Filed Jun 11, 2025MD
I own a 2014 Volkswagen Passat. I received notification of NHTSA Campaign Number: 24V834000(Air Bags) dated December 2024. For the past 6 months, I have attempted to address this issue but the part to do the recall repair has not been available available. In fact, I even brought my car into the dealer today, advised that the part was available, but in fact it was not. SIX MONTHS! Is this a critical issue or not? The dealer was contacted. The manufacturer had exceeded a reasonable amount of time for the recall repair.
Filed May 30, 2025IL
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed May 30, 2025FL
Local dealership requesting for Volkswagen to authorize an inspection at no charge due to excessive oil consumption. Please see attachment from dealership.
Filed May 28, 2025CA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
Filed May 22, 202586,000 milesMA
The contact owns a 2014 Volkswagen Passat. The contact stated that upon performing an oil change on the vehicle, the dealer informed the contact that both rear driver's side and passenger's side suspension springs were fractured and needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Filed May 12, 2025MD
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed May 8, 202592,828 milesWI
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 92,828. Parts distribution disconnect.
Filed May 8, 2025WI
The driver-side front airbag in my vehicle is under a safety recall due to the risk of it deploying improperly and releasing metal fragments, which could cause serious injury or death. I initially contacted the dealership in March and was told that I was not affected by the national backorder, and that the replacement part would arrive by early May. I have now been informed that the part will not be available until September. This delay is unacceptable and directly endangers my safety. I live in a region with high summer heat and humidity, conditions known to increase the risk of inflator failure in recalled airbags. Volkswagen, as the manufacturer, has failed to meet its recall obligations. I have contacted their customer service, and instead of offering a timeline, solution, or safe alternative, I was referred back to the dealership, who also had no answers. Volkswagen has provided no transportation assistance, no escalation process, and no accountability,even though they are responsible for ensuring the timely repair of this safety-critical component. The part has not been inspected or replaced by anyone, and I am being forced to drive a vehicle I know could cause serious harm. There are no warning lamps or error messages in the vehicle, but the danger is explicitly outlined in the recall itself. Volkswagen’s delay, lack of communication, and refusal to assist puts my safety, and the safety of others, at serious risk.
Filed Apr 22, 2025OH
I received notice of this safety recall, and contacted Ganley VW of Bedford, 250 Broadway Ave, Bedford, OH 44146, (888) 650-9208. They scheduled an appointment for me to have my airbag fixed per the recall, but then they cancelled my appointment because the parts were on backorder with no foreseeable date to fix the issue. They said they'd call me when they could schedule, but it has been months and I have not received a call. I called again today, 4/22/25, and was told parts are still on backorder and I cannot schedule a time to get the issue fixed. I was told maybe in 2 more months I could get it fixed.
Filed Apr 11, 2025WI
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed Apr 10, 2025CA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and contacted the dealer and confirmed that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
Filed Apr 9, 2025HI
I took my car to the dealership for the recall on the airbag and was told they are unable to replace it at this time due to a parts issue. I live in Hawaii and from my understanding high temperatures and humidity exacerbate the issue and I am concerned for my safety and the safety of others.
Filed Apr 4, 2025NJ
My vehicle has a transmission coolant leak, which is common for some of the 2014 Passat. Not pretty sure if it is due to the faulty O-ring recalled for some of 2014 passats.
Filed Mar 19, 2025IA
There is an active recall (69E6 - Driver Frontal Airbag Inflator) on my 2014 Volkswagen Passat. About 2 months ago, I scheduled an appointment with my local Volkswagen dealer to get this recall resolved. I was told that the parts were on back order and haven't heard anything for almost 2 months, meaning this is not being resolved in a timely manner and I continue to drive my car with added risk. I have continued to reach out to the dealer to no avail. Today, I then attempted to contact Volkswagen directly and was unable to gather anything of value as they continued to tell me that all I can do is continue to stay in touch with my Volkswagen dealer (conversation has been downloaded). At this point - I have no clue how to proceed and just wish to have my recall repaired so I can drive without extra risk of injury. What component or system failed or malfunctioned, and is it available for inspection upon request? 69E6 - Driver Frontal Airbag Inflator How was your safety or the safety of others put at risk? An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes - Safety Recall: 69E6 - Driver Frontal Airbag Inflator Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I was told to wait until the part was available to complete the recall resolution. Were th
Filed Mar 14, 2025GA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed Mar 10, 2025FL
Airbag has not been replace. Recall details below from NTSB website. Dealership Morgan VW of North Tampa has schedule recall twice, but when arriving for service have been told part is not available. Advised to contact VW, VW advises contact Dealer! Appear to a major safety issue, would be nice to be able to get an ansewer. Dec 05,2024 Manufacturer Recall Number69E6 NHTSA Recall Number24V834 Recall StatusRecall Incomplete Summary The drivers side frontal airbag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. Safety Risk An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Filed Mar 5, 2025SC
Volkswagen said id be on a very long waiting list for a new air bag
Filed Mar 3, 2025MN
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed Feb 26, 2025TX
Leak from water pump area and airbag
Filed Feb 26, 2025CA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed Feb 26, 2025FL
There has been an excessive oil consumption in this vehicle , and reading other reports there maybe an issue, also this vehicle has been part of several recalls previously and I am concerned and I don’t feel safe to drive it . I would like for VW to inspect the car free of charge for this particular issue.
Filed Jan 27, 2025NC
The contact owns a 2014 Volkswagen Passat. The contact observed that the air bag warning light was illuminated when the vehicle was started. The contact researched online and concluded that the warning light illumination experienced was possibly related to the failure articulated in NHTSA Campaign Number: 24V464000 (Air Bags). The contact called a dealer to explain the symptoms and the dealer advised that the VIN was not included in NHTSA Campaign Number: 24V464000 (Air Bags). The vehicle had not experienced the air bag failure, and the contact expressed concerns that the VIN was not included in the recall. The vehicle manufacturer was not made aware of this issue.
Filed Jan 25, 2025MS
Heater core has clogged after replacement in less than 12 months. This is the 4th occurrence of this failure on this vehicle. Failure has the risk to overheat engine. VW Technical Service Bulletin has been modified multiple times, but still doesn't fully resolve the issue.
Filed Jan 23, 2025OR
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Filed Jan 13, 2025GA
The contact owns a 2014 Volkswagen Passat. The contact stated that while stopped at a yield sign, the contact was rear-ended by another vehicle. The contact stated that the air bags partially deployed upon impact which resulted in the contact hitting her head on the steering wheel. The contact later went to the hospital where she was treated for whiplash and a concussion. A police report was filed. Due to the failure, the contact could not use any of the electrical features on the steering wheel. The vehicle was taken to an independent mechanic where the contact was informed that her air bag failure was linked to NHTSA Campaign Number: 24V834000(Air Bags); however, once the recall was serviced, the contact was informed that the recall was related to the air bag inflator, not the actual air bag. The vehicle had yet to be repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Filed Dec 30, 2024NY
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed Dec 23, 2024FL
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer had advised the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Filed Dec 18, 2024FL
Employee name antoanete refused to assist in recall repair and loaner vehicle I asked for manager , new manager Andrew wasn’t even available I was promised a call back it didn’t happened . I made 5 calls and antoanete doesn’t help customers she doesn’t know anything and manager not available each time My issue is not resolved
Complaints 1-50 of 594, newest first, reproduced as filed.