Volkswagen Group of America, Inc.: Air Bags › Frontal
Volkswagen Group of America, Inc. reported this defect to federal regulators on Aug 4, 2015 and put the number of vehicles at risk at 415,825. The repair is free for as long as the recall stands.
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
The risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
The remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
29 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2014 Volkswagen CC | 80 | 5 | 0 | 3 |
| 2014 Volkswagen Golf | 12 | 5 | 0 | 1 |
| 2014 Volkswagen GTI | 10 | 1 | 1 | 0 |
| 2014 Volkswagen Jetta | 388 | 5 | 2 | 20 |
| 2014 Volkswagen Passat | 594 | 10 | 3 | 19 |
| 2014 Volkswagen Tiguan | 84 | 3 | 0 | 2 |
| 2013 Volkswagen CC | 148 | 5 | 0 | 7 |
| 2013 Volkswagen Eos | 26 | 4 | 1 | 0 |
| 2013 Volkswagen Golf | 43 | 5 | 1 | 2 |
| 2013 Volkswagen GTI | 34 | 2 | 1 | 1 |
| 2013 Volkswagen Jetta | 518 | 6 | 3 | 12 |
| 2013 Volkswagen Passat | 749 | 9 | 4 | 29 |
| 2013 Volkswagen Tiguan | 140 | 3 | 1 | 2 |
| 2012 Volkswagen CC | 230 | 6 | 3 | 11 |
| 2012 Volkswagen Eos | 94 | 4 | 2 | 1 |
| 2012 Volkswagen Golf | 48 | 6 | 0 | 4 |
| 2012 Volkswagen GTI | 40 | 2 | 1 | 2 |
| 2012 Volkswagen Jetta | 500 | 8 | 6 | 24 |
| 2012 Volkswagen Passat | 484 | 11 | 3 | 14 |
| 2012 Volkswagen Tiguan | 153 | 3 | 0 | 10 |
| 2011 Volkswagen CC | 86 | 4 | 0 | 2 |
| 2011 Volkswagen Eos | 18 | 2 | 0 | 2 |
| 2011 Volkswagen Golf | 110 | 6 | 3 | 4 |
| 2011 Volkswagen GTI | 55 | 2 | 1 | 0 |
| 2011 Volkswagen Jetta | 607 | 10 | 9 | 27 |
| 2011 Volkswagen Tiguan | 162 | 3 | 2 | 4 |
| 2010 Volkswagen CC | 242 | 4 | 0 | 7 |
| 2010 Volkswagen Eos | 69 | 2 | 0 | 0 |
| 2010 Volkswagen Passat | 163 | 4 | 1 | 5 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 15V483000.
Full record for the 2014 Volkswagen CC → · Recalls carrying a do-not-drive advisory → · Where this data comes from →