Page 4 of 12 · complaints 151–200 of 594

2014 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Engine
Filed Oct 16, 2020120,970 milesMI

I CURRENTLY OWN A 2014 VW PASSAT TDI THAT WAS PART OF THE RECALL AND DUE TO THE FACT THESE VEHICLES HAVE SAT AROUND A LONG PERIOD OF TIME THEY EXTENDED CERTAIN OTHER PARTS WARRANTY. IN FEBRUARY I HAD THE HEATER CORE REPLACED TWICE. OVER THE SUMMER THERE WAS NO NEED FOR HEAT AND I JUST TURNED THE HEAT ON THIS MORNING AND THE VEHICLE IS BLOWING COLD AIR AGAIN. I AM LESS THAN 1000 MILES OUTSIDE THE EXTENDED WARRANTY AND VW REFUSES TO REPAIR. THIS ISSUE COULD HAVE STARTED WELL WITHIN THE MILEAGE RESTRAINTS BUT DUE TO WARM WEATHER THERE WAS NO NEED FOR HEAT. THIS PROBLEM WAS ALREADY ESTABLISHED AND DOCUMENTED AND VW SHOULD REPLACE. I WILL BE LEFT OUT IN THE COLD ALL WINTER

Fuel/Propulsion System
Filed Oct 15, 202059,000 milesNV

CAR IS ONLY 6 YEARS OLD. CHARCOAL CANISTER IS JUNK COMING FROM VW. THEY KNOW IT, AND IT NEEDS TO BE RECALLED, AND VW NEEDS TO PAY FOR IT.

Air BagsCrash2 injured
Filed Oct 7, 20205 milesIL

CAR GAS PEDAL WAS STUCK AND CONTINUED TO ACCELERATE GETTING UP TO 58 MPH AFTER PRESSING ON BRAKES LIGHTLY THE CAR CONTINUED TO GO FASTER AND FASTER. AS I WAS GETTING CLOSER TO AN INTERSECTION, THAT WAS RED, AND IN FEAR OF GETTING HIT CAUSE THE GAS WOULD NOT SLOW DOWN I SLAMMED ON BRAKES AND HOPED IT WOULD STOP THE CAR BUT THE CAR LOST CONTROL HIT A CURB AND HIT A FIRE HYDRANT IN THE FRONT MIDDLE OF CAR, THE CAR FLIPPED OVER AND NO AIRBAGS DEPLOYED. THE VEHICLE WAS IN MOTION PRIOR TO ACCIDENT AND IT WAS ON A HIGHWAY THEN I TURNED ON A SIDE STREET GOING 58 MPH DUE TO GAS PEDAL BEING STUCK, I THEN LOST CONTROL OF CAR AFTER HITTING BRAKES TO MAKE THE CAR SLOW DOWN. ME AND MY FRIEND HAVE HEADACHE AND ARE SORE, I WENT TO IMMEDIATE CAR DUE TO CONCUSSION SYMPTOMS. I AM NOW TERRIFIED TO DRIVE OR GET INTO CAR, I BECOME HYSTERICAL AND CAN'T STOP CRYING. MY FRIEND IS ALSO NOT GETTING CARS EITHER. SCARIEST THING EVER.

Air Bags
Filed Sep 21, 2020FL

WHILE TURNING THE STEERING WHEEL, I STARTED HEARING A CLICKING NOISE. SHORTLY AFTER THE HORN OR CONTROLS ARE NOT WORKING AND AIRBAG LIGHT IS ON.

Power Train
Filed Sep 18, 202085,000 milesNY

WHILE AT IDLE THE TIMING CHAIN MAKES A RATTLING NOISE. I HAD THE TIMIING CHAIN , GUIDES, AND TENTIONER REPLACED, AND IT STILL MAKES THE SAME NOISE. THE VAREIBLE CAM TIMING IS NOW MAKING A NOISE.

Electrical System
Filed Sep 14, 202015,000 milesNJ

BACK UP CAMERA, RADIO DO NOT WORK ON A REGULAR BASIS. HAPPENED A COUPLE OF TIMES IN THE FIRST YEAR BUT THOUGHT IT WAS JUST A WEIRD BLIP. BLUE TOOTH DISABLES MY ABILITY TO MAKE OR RECEIVE A CALL WHILE IN THE CAR. RADIO CUTS OFF OR NEVER COMES ON WHILE DRIVING OR STATIONARY. TELEPHONE VOICE COMMAND IS STUCK IN FOREIGN LANGUAGE AND EVEN DEALER COULDN'T GET IT TO CHANGE BACK TO ENGLISH COMMANDS. DRIVERS DOOR LOCK STICKS AND WON'T OPEN FROM OUTSIDE AND SOMETIMES INSIDE. NEED TO GET OUT ON PASSENGER SIDE. SOMETIMES GETTING IN I HAVE TO GO TO PASSENGER SIDE AND CAN OPEN FROM INSIDE. DAYS CAN PASS AND THINGS WORK OK AND THEN OUT OF NO WHERE, THEY DON'T WORK?? MAYBE ELECTRICAL OR SOFTWARE ISSUE??

Exterior Lighting
Filed Aug 25, 202055,000 milesGA

LOW BEAM HEADLIGHTS GOES OUT FROM VIBRATION OF ROAD. THE HEADLIGHT BULD DOESN'T FIT TIGHTLY INTO THE BULB HOLDER.

Air Bags
Filed Aug 12, 2020126,185 milesTN

WHILE TURNING THE STEERING WHEEL, THERE WAS A CLICKING NOISE FOLLOWED BY AN AIRBAG ERROR ON THE DASH. THE STEERING WHEEL CONTROLS AND HORN NO LONGER WORK.

Electrical System
Filed Jun 30, 2020LA

IT WAS TELLING ME IN THE MESSAGE CENTER THAT MY REAR LEFT BLINKER WAS OUT I REPLACED IT THEN MY BLINGER BRAKE LIGHT WAS OUT AND TAIL LIGHT ON THE OUTTER LEFT WUATER I REPLACED THE WHOLE ASSEMBLY AND STILL NOTHING BUT I'M NOT RECEIVING ANYTHING IN THE MESSAGE CENTER

Air Bags
Filed Jun 23, 2020FL

I HAD TURNED MY CAR ON AND NOTICED MY AIRBAG LIGHT HAD COME ON AND ALL MY CONTROLS AND HORN HAD STOPPED WORKING. THIS IS A MAJOR SAFETY ISSUE. I TOOK IT INTO A REPAIR SHOP AND THEY SHOWED ME A RECALL THAT HAPPENED IN 2015. THE RECALL SAID THE AIRBAG CLOCK SPRING MAY FAIL AND THAT THIS COULD EFFECT ALL CONTROLS, INCLUDING THE HORN. (NHTSA CAMPAIGN NUMBER: 15V483000) THEY ASKED ME TO LOOK INTO THIS BEFORE FIXING. SO, I CALLED THE VOLKSWAGEN SERVICE CENTER TO CHECK, AND UNFORTUNATELY MY CAR WAS NOT COVERED UNDER THIS RECALL, EVEN THOUGH IT SAYS 2012-2014 VOLKSWAGEN PASSAT THE COST OF THIS HAPPENING TO MY CAR IS OVER $800.00. NOTHING I DID TO MAKE THIS HAPPEN, IT JUST HAPPENED. I AM BAFFLED THAT THIS WAS A RECALL IN THE PAST AND ONLY COVERED A CERTAIN AMOUNT OF VINS. CLEARLY, MY CAR AND OTHERS (BASED OFF OF THE OTHER COMPLAINTS I HAVE READ) ARE HAVING THIS SAME SAFETY ISSUE THAT VOLKSWAGEN IS LIABLE FOR BUT NOT TAKING IT INTO ACCOUNT. I AM VERY UPSET KNOWING THEY WILL NOT COVER THIS COST. WHAT IS THE POINT OF HAVING A RECALL IF THEY ONLY FIX A FRACTION OF THE CARS? VERY DISAPPOINTED. *TR

Electrical System
Filed May 29, 202048,000 milesNY

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT DURING COLD WEATHER, THE VEHICLE VIBRATED EXCESSIVELY WHEN STARTED. THE CONTACT STATED THAT AFTER WARMING UP THE VEHICLE AND DRIVING FOR APPROXIMATELY 30 MINUTES, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD THEN RESTART SEVERAL MINUTES LATER. BAY RIDGE VOLKSWAGEN (8910 4TH AVE, BROOKLYN, NY 11209, (718) 351-7000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Engine
Filed Mar 24, 2020916,888 milesAL

THE HEATER CORE IN THESE CARS ARE HORRIBLE I'VE HAD MIND REPLACED 3 TIMES AND I HAVE TO GET ANOTHER HEATER CORE AND MY CAR FLOOR IS FULL OFF WATER AND IT KEEPS LEAKING AND THE WAY THE SOUND WHEN YOUR TAKING OFF I NOTICED THAT SOUND LIKE A MINI WEED EATER WHEN YOU PRESS ON THE GAS

Engine
Filed Mar 23, 2020124,000 milesNJ

TIMING CHAIN

Engine
Filed Mar 10, 2020OK

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL ODOR IN THE VEHICLE. THE CONTACT WAS ADVISED BY HER SISTER TO CHECK THE OIL LEVEL. THE CONTACT CHECKED THE OIL LEVEL AND NOTICED THAT THERE WAS NO OIL ON THE DIPSTICK. THE CONTACT ADDED OIL TO THE ENGINE. THE CONTACT STATED THAT A WARNING LIGHT WAS NOT DISPLAYED TO INFORM OF A LOW OIL LEVEL. THE VEHICLE WAS TAKEN TO BARTLESVILLE CHRYSLER DODGE RAM JEEP LOCATED AT (3250 SE WASHINGTON BLVD, BARTLESVILLE, OK 74006), WHERE THE VEHICLE WAS INSPECTED AND THE TECHNICIAN FOUND NO OIL LEAKS. THE VEHICLE WAS ALSO TAKEN TO DON THORNTON VOLKSWAGEN OF TULSA LOCATED AT (4240 S. MEMORIAL DR, TULSA, OK 74145) WHERE THE CONTACT WAS INFORMED THAT THE OIL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Visibility/Wiper
Filed Feb 17, 202054,720 milesOH

POORLY DESIGNED HEATER CORE CLOGS PREMATURELY REGARDLESS OF MAINTENANCE RESULTING IN INABILITY TO DEFROST WINDSHIELD BEFORE OR WHILE DRIVING, ESPECIALLY IN COLDER CLIMATES. THIS VEHICLE HAS HAD COOLING SYSTEM FLUSHED AT 3 YEARS OF AGE, WELL IN ADVANCE OF RECOMMENDED INTERVAL AND, YET AS SEEN IN MULTIPLE COMPLAINTS ON COMPUTER SEARCH STILL HAS CLOGGED. 54,750 MILES ON A VEHICLE LESS THAN 5 YEARS OLD THAT WE CANNOT FEEL SAFE OPERATING DURING TEMPERATURES BELOW FREEZING DUE TO LIKELIHOOD OF CONDENSATION FROM OUR BREATHING FREEZING ON INSIDE OF THE WINDSHIELD.

Air Bags
Filed Feb 12, 2020NY

THE AIRBAG CONTROL MODULE WENT BAD ON THIS VEHICLE WHEN THE CAR WAS ONLY FIVE YEARS OLD. VOLKSWAGEN HAS RECALLS ON OTHER VEHICLES AIR BAG CONTROL MODULES YET HAS NOT ISSUED ONE FOR THIS MAKE AND MODEL YET. VOLKSWAGEN IS CHARGING OVER $800 FOR PARTS AND LABOR TO FIX THE CONTROL MODULE. THIS IS NOT A COMPONENT THAT SHOULD BE BREAKING SO SOON ON THESE VEHICLES AND VOLKSWAGEN SHOULD HONOR REPLACING THEM.

Power Train
Filed Feb 7, 202069,125 milesPA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO SHIFT TO SECOND AND THIRD GEAR WHILE THE TRANSMISSION WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THEY WERE UNABLE TO ASSIST WITH THE DIAGNOSTIC TESTING OR REPAIR OF THE VEHICLE. THE VOLKSWAGEN DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,125.

Visibility/Wiper
Filed Jan 19, 2020110,000 milesPA

HEATER BLOWS COLD AIR. DOES NOT ALLOW FOR DEFROSTING WHILE DRIVING.

Air Bags
Filed Jan 13, 2020140,000 milesCA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE VEHICLE DUE TO A BROKEN CLOCK SPRING. THE CONTACT STATED THAT UPON DUE TO THE FAILURE, THE STEERING WHEEL WOULD MAKE A CRACKING NOISE WHILE BEING TURNED AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FRACTURED CLOCK SPRING. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT ALSO TOOK THE VEHICLE TO WINN VOLKSWAGEN WOODLAND HILLS LOCATED AT 21141 VENTURA BLVD, WOODLAND HILLS, CA 91364 WHERE HE WAS INFORMED THAT THE VEHICLE WOULD HAVE TO HAVE A DIAGNOSTIC AND THAT THE VEHICLE WOULD NOT BE COVERED UNDER WARRANTY OR THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE MATTER AND OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS A 140,000.

Engine
Filed Jan 8, 2020NJ

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN OF TURNERSVILLE LOCATED AT 4271 E BLACK HORSE PIKE, TURNERSVILLE, NJ 08012 (856) 629-9200, FOR AN UNKNOWN MANUFACTURER RECALL (NHTSA NUMBER UNKNOWN). WHILE THE VEHICLE WAS AT THE DEALER, THE CONTACT WAS INFORMED OF TWO ADDITIONAL UNKNOWN OPEN RECALLS ON THE VEHICLE. WHILE DRIVING FROM THE DEALER BACK TO THE RESIDENCE THE ELECTRONIC POWER CONTROL (EPC) WARNING LIGHT ILLUMINATED. THE SAME DEALER WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL IN THE VEHICLE WAS LOW. THE CONTACT DISPUTED THAT THE OIL LEVEL WAS LOW AND INSTEAD STATED THAT EPC WARNING LIGHT FAILURE WAS DUE TO A THROTTLE BODY FAILURE. THE VEHICLE WAS NOT REPAIRED. AFTER TWO DAYS, THE EPC WARNING LIGHT AGAIN BECAME ILLUMINATED. THE VEHICLE WAS AGAIN TAKEN BACK TO THE SAME DEALER AND REMAINED IN THE CUSTODY OF THE DEALER FOR TWO WEEKS. THE CONTACT WAS INFORMED THAT THERE WOULD BE A $600 CHARGE TO PLACE AN OIL LEVEL MONITOR ON THE VEHICLE HOWEVER DUE TO THE DISPUTE BETWEEN THE CONTACT AND THE DEALER, THE CONTACT WAS INFORMED BY THE MANUFACTURER TO HAVE THE VEHICLE TAKEN TO ANOTHER AUTHORIZED DEALER. THE VEHICLE WAS THEN TAKEN TO CHERRY HILL VOLKSWAGEN LOCATED AT 2261 NJ-70, CHERRY HILL, NJ 08002, (888) 486-1840 FOR A SECOND DIAGNOSTIC TEST TO BE PERFORMED. THE DIAGNOSTIC TEST WAS PERFORMED AND AN

Power Train
Filed Dec 26, 201984,000 milesVA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS UNDERGOING MAINTENANCE BY AN INDEPENDNDENT MECHANIC, TRASMISSION FLUID WAS FOUND LEAKING UNDENEATH THE VEHICLE. AFTER LOOKING UP RECALL INFOFRMATION ONLINE, THE TECHNICIAN ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT ALTHOUGH THERE WAS A WARRANTY ON THE VEHICLE, IT HAD ALREADY EXCEEDED THE MILEAGE LIMIT. AS A RESULT, THE MANUFACTURER COULD NOT ASSIST WITH THE REPAIR COST. THE MANUFACTURER ALSO DID NOT ASSIST WITH SCHEDULING AN APPOINTMENT FOR THE CONTACT SINCE THERE WAS NO RECALL FOR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 84,000.

Electrical System
Filed Dec 15, 2019NY

DRAINS NEW BATTERY OVERNIGHT... HEAR ELECTRIC COMPONENT RUNNING WHEN OPENING DRIVER SIDE DOOR GAS SMELL IN ENCLOSE ENVIRONMENT (GARAGE) ALTHOUGH NO LEAK FOUND ON THE FLOOR. ONGOING PROBLEM, IT CAN GO A COUPLE OF WEEKS WITHOUT RECHARGING BATTERY, BUT SUDDENLY IS DEAD...

Engine
Filed Dec 10, 2019120,000 milesGA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, THE ELECTRONIC POWER CONTROL INDICATOR REMAINED ILLUMINATED AND THE VEHICLE WOULD SHUT OFF. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF SOUTH ATLANTA (4305 JONESBORO RD, UNION CITY, GA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Structure › Body
Filed Dec 3, 201945,100 milesPA

THE PROBLEM BELOW WAS FIRST EXPERIENCED WHEN THE CAR WAS STATIONARY ON A CITY STREET. THE DRIVER DOOR FAILS TO OPEN AFTER BEING EXPOSED TO COLD TEMPERATURES OF ABOUT 32F OR LESS. THE EXTERIOR HANDLE BEHAVES AS USUAL, BUT DOES NOT DISENGAGE THE LATCH LOCATED IN THE DOOR JAM. DURING THESE EPISODES, THE INTERIOR HANDLE HAS A UNNATURAL AMOUNT OF RESISTANCE, SO MUCH SO THAT THE OPERATOR WILL CEASE PULLING ON THE HANDLE IN FEAR OF DAMAGING THE COMPONENTS. SOMETIMES THE DOOR WILL REGAIN IT'S NORMAL OPERATION AFTER PRESSING THE LOCK AND UNLOCK BUTTON MULTIPLE TIMES ON THE INTERIOR DRIVERS SIDE PANEL. LOCKING AND UNLOCKING THE CAR FROM THE PASSENGER'S PANEL WILL NOT YIELD THE SAME RESULTS. WHEN IT'S EXECUTED FROM THE PASSENGER PANEL, THE DRIVERS DOOR LOCK DOES NOT AUDIBLY ENGAGE AND DISENGAGE. PLEASE NOTE, EVEN AFTER MANAGING TO OPEN THE DOOR AT THE BEGINNING OF A TRIP, DOES NOT MEAN IT WILL OPEN WHEN YOU ARRIVE AT YOUR DESTINATION. I'VE EXPERIENCE THIS MULTIPLE TIMES WHEN DEPARTING MY PLACE OF RESIDENCE (DID NOT LEAVE UNTIL THE DOOR WAS 'FIXED') AND THEN ARRIVING AT WORK. THIS ISSUE IS WELL KNOWN IN THE MORE RECENT MODELS OF VOLKSWAGEN PASSATS AS SEARCH ENGINES YIELD A MULTITUDE OF RESULTS. IT WAS FIRST NOTICED IN THE EARLY MONTHS OF 2019, DID NOT PERSIST OVER THE SUMMER, AND BEGAN AGAIN IN NOVEMBER OF 2019.

Visibility/Wiper
Filed Dec 2, 201974,990 milesTX

VEHICLE STOPPED BLOWING AIR THROUGH OUTLETS CAUSING FOGGING OF WNDOWS AND REDUCED VISIBILITY AIR BLOCKAGE OCCURS WHILE STATIONARY AND MOVING

Service Brakes
Filed Nov 25, 2019250 milesNC

THE ISSUE WITH MY VEHICLE HAS BEEN AN ONGOING THING SINCE I PURCHASED IT IT IS NOW PAID FOR EVEN UNDER WARRANTY IT WAS MISDIAGNOSED THE BRAKING SYSTEM PULSATES AND I WAS TOLD THAT WAS NORMAL BECAUSE THEY HAD JUST CHANGE THE BRAKES AND THEN NOW THE DASHBOARD LIGHTS UP LIKE A CHRISTMAS TREE IT TELLS ME THAT THE THERE'S A FEW THE STEERING WHEEL LIGHTS UP THE AIRBAG LIGHTS UP THE ROAD CONDITION LIGHTS UP AND THEN I WOULD TURN THE CAR OFF A PULSATES WHEN I'M BREAKING AT 60 MILES AN HOUR OR 70 MILES AN HOUR. I'VE TAKEN THE VEHICLE BACK TO THE DEALERSHIP AND AS WAS THERE ANY RECALLS AND THE ONLY RECALL WAS SOMETHING I HAD TO DO NOTHING WITH THE THE VEHICLE ISSUES THEY DO NOT SEEM VOLKSWAGEN DOES NOT SEEM TO FIND THESE ISSUES THAT I'M READING IN PREVIOUS MESSAGES AN ISSUE BUT IT'S OUR SAFETY SO I'M VERY CONCERNED ABOUT EVEN PURCHASING ANOTHER VOLKSWAGEN.

Engine
Filed Nov 22, 201943,000 milesWA

WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE SUFFERED A SUDDEN AND CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP. THE VEHICLE HAS ONLY 43K ON IT AND WAS JUST PURCHASED AFTER RECEIVING THE TDI UPDATE 3K MILES AGO. THE FUEL PUMP FAILURE OCCURRED AROUND 60-70 MPH ON THE HIGHWAY AND LEAD TO THE VEHICLE LOSING ALL POWER AND BARELY MAKING IT TO THE SHOULDER OF THE ROAD. I HAVE NOW LEARNED THAT THIS FAILURE HAS COMPLETELY DESTROYED MY FUEL SYSTEM AND IS NOT COVERED BY VW EVEN THOUGHTHEY ARE USING THE SAME PART THAT THEY ARE COVERING FOR THE 2010-2013 MODEL YEARS THEY OFFERED AN EXTENDED WARRANTY ON. NOT ONLY IS THIS INCREDIBLY UNSAFE, AS A CONSUMER THIS TYPE OF UNPREDICTABLE AND COMMON FAILURE IS UNACCEPTABLE.

Engine
Filed Nov 22, 2019MN

THIS VEHICLE HAS EXPERIENCED COOLING SYSTEM ISSUES SINCE 49000 MILES. THE CAR NOW HAS 122,500 MILES. THE HEATER CORE HAS BEEN REPLACED 5 TIMES, 2 RADIATORS, EGR COOLER, INTERCOOLER, OIL COOLER, TRANSMISSION COOLER. THESE ARE ALL IMPACTED WITH SOME SORT OF SLUDGE. VW HAD ISSUED AN EXTENDED WARRANTY ON THE HEATER CORE ADDRESSED BY TSB 80-15-04. AFTER NUMEROUS CONVERSATION WITH VW AND THE DEALER SERVICE DEPARTMENT THE PARTS OTHER THEN THE HEATER CORE THAT IS COVERED UNDER THE TSB HAVE BEEN REPLACED AT NO COST TO ME EXCEPT THE INCONVENIENCE OF THE TIME INVOLVED TO RESOLVE THESE ISSUES. VW IS CLAIMING THAT THESE VEHICLES DO NOT HAVE AN ISSUE OTHER THAN WHAT THE TSB ADDRESSES. I HAVE SINCE TRADED THE CAR IN ON A 2015 PASSAT TDI THAT NOW APPEARS TO BE EXPERIENCING THE SAME ISSUES. THERE ISN'T A TSB OR EXTENDED WARRANTY FOR THE COOLING SYSTEM/HEATER ON THIS MODEL. I BELIEVE THIS TO BE A SAFETY ISSUE, NOT HAVING THE PROPER HEATING SYSTEM COULD IMPAIR VISIBILITY IN THE WINTER.

Visibility/Wiper
Filed Nov 15, 201950,800 milesMO

THE HEATER CORE BECOMES CLOGGED DUE TO EXCESSIVE FLUX USE IN THE HEATER CORE CONSTRUCTION. CAUSING NO HEAT OUTPUT ON DEFROST OR THROUGH VENTS. VWOFA HAS ACKNOWLEDGED THIS AS AN ISSUE AND OFFERS AN EXTENDED WARRANTY ON THE HEATER CORE, HOWEVER, THERE IS A 4-6 BACKORDER ON THE REPLACEMENT HEATER CORES. THIS IS DANGEROUS WHEN DRIVING IN WINTER CONDITIONS AND COMING UPON FREEZING RAIN/SLEET OR SNOW THIS CAUSES THE VEHICLE TO BECOME UNSAFE TO DRIVE AND POTENTIALLY LEAVING YOU STRANDED IN BAD WEATHER. CURRENTLY, VWOFA IS NOT OFFERING ANY LOANER VEHICLE WHILE THEY WAIT FOR PARTS, MAKING MY PASSAT UNSAFE TO DRIVE IN ANY POSSIBLE WINTER WEATHER CONDITIONS.

Engine
Filed Nov 15, 201983,000 milesNJ

TIMING CHAIN DECIDED TO GIVE UP AS I WAS DRIVING ON A MAJOR HIGHWAY. NOW I'M STUCK HAVING TO POTENTIALLY REPLACE THE ENGINE, A 5K BILL. JUST PURCHASED THE CAR LAST YEAR AND STILL MAKING PAYMENT ON IT. NEVER HAD ANY INDICATION OR ILLUMINATION ON THE DASHBOARD OF WARNING FOR THE ENGINE FAILURE

Structure › Body
Filed Nov 13, 201944,000 milesOR

THE DRIVER DOOR LATCH. WHEN IN FREEZING TEMPERATURES, THE DOOR LATCH WILL NOT OPEN/CLOSE. WHEN UNLOCKING/LOCKING THE CAR, YOU CAN HEAR THE DOOR LATCH MECHANISM TRYING TO UNLOCK/LOCK BUT WILL NOT. ALL OTHER DOORS ARE WORKING APPROPRIATELY. I'VE HAD TO CLIMB THOUGH THE PASSENGER SIDE TO ATTEMPT TO OPEN THE DRIVER DOOR WITH EXCESSIVE FORCE. IF I AM ABLE TO OPEN THE DOOR FROM THE PASSENGER SIDE, IT WILL THEN NOT SECURELY CLOSE AND LOCK. HOWEVER, THERE HAVE BEEN MULTIPLE INSTANCES WHERE I CANNOT GET THE DOOR OPEN-THUS RENDERING ME WITHOUT TRANSPORTATION/USE OF MY CAR. THERE WAS ONE INSTANCE LAST WINTER SEASON, ON A FREEZING MORNING, WHERE I HAD TO OPEN MY CAR DOOR THROUGH THE PASSENGER SIDE. I WAS ABLE TO CLOSE AND LOCK MY DOOR, SO I DROVE TO WORK. HOWEVER, WHEN ROUNDING A CORNER WHEN TURNING, MY DRIVER DOOR SWUNG OPEN. THANKFULLY, MYSELF AND NO ONE ELSE WAS HARMED. I THEN HAD TO HOLD MY DOOR CLOSED WHILE DRIVING THE REMAINING 1/4 MILE TO WORK. THE LATCH ISSUE ONLY HAPPENS IN FREEZING TEMPERATURES TO THE DRIVERS SIDE DOOR. IF IT WARMS LATER THE SAME DAY, IT WILL THEN WORK APPROPRIATELY. DURING THE INSTANCE WHERE MY DOOR OPENED-WHILE DRIVING TO WORK THERE WAS NO DOOR OPEN ALARM SIGNALING IN THE CAR, NOR CONTINUOUS NOISE OF THE LATCH MECHANISM TRYING TO LOCK. I HAVE TAKEN MY CAR IN 11/11/19 TO ADDRESS THIS ISSUE AND OTHER MAINTENANCE,, WHERE THE SERVICE TECHNICIAN ADMITTED TO THIS BEING A COMMON COMPLAINT OF THIS ISSUE/SCENARIO AND THAT VW HAS COME OUT WITH AN UPDATED PART. THIS IS

Engine
Filed Nov 6, 201954,400 milesNJ

VEHICLE ENGINE LIGHT COMES AND GOES WAY. THE VEHICLE JERKS/SHAKES WHEN WAITING THE RED SIGNALS AND LOOSES POWER AND HAD TO STOP THE VEHICLE AND START THE VEHICLE.I HAVE DONE ALL THE OIL ACCORDING TO THE RECOMMENDED MILAGE BY THE DEALER. AND ALSO IT LOOSES POWER WHEN TAKING TURNS, IN THAT CASE NEED TO TURN OFF THE VEHICLE AND START AGAIN. THIS HAPPENS WHEN VEHICLE WAITS THE RED SIGNAL AND MOVE/SHAKES HEAVILY AND HAD TO PUT THE VEHICLE IN PARK AND STOP IT. THOUGH VEHICLE IS 5 YEAR AND RAN BARELY 55K AND STARTED SHOWING SYMPTOMS AS MENTIONED AS ABOVE.I STRONGLY BELIEVE THIS SOMETHING TO DO WITH THE MANUFACTURING. BELOW IS THE REPORT FROM THE DEALER. ------------------- CAM FAULTS, MISFIRES. SCANNED VEHICLE AND FOUND CAM FAULT P034100, ALL CYLINDER MISFIRES FAULTS. TRACED FAULT TO TIMING CHAIN TENSIONER FAILURE. ------------------------ I HAVE ALSO ATTACHED THE INVOICE AND DIAGNOSES RESULTS ABOUT THE ISSUE. AND ALSO FOUND IN INTERNET RELATED TO THE SAME ISSUE THAT THEY HAVE SEEN OTHER VW VEHICLES. THE ISSUE SEEMS TO BE SIMILAR, HOWEVER VW/VW DEALER SEEMS NOT ACCEPTING AND DOING REPAIR FOR FREE. HTTPS://MEDIUM.COM/@AUTOBAHNAUDIVW/VOLKSWAGEN-AUDI-TIMING-CHAIN-SETTLEMENT-RECALL-REPAIR-REIMBURSEMENT-INFORMATION-C4ABC4F5B359

Air Bags
Filed Nov 2, 201958,000 milesIL

THE PROBLEM I'M HAVING WITH MY 2014 PASSAT IS THAT ONE DAY OUT THE BLUE MY AIRBAG LIGHT CAME ON. I PARKED AND TURN OF THE CAR THINKING THAT WOULD SOLVE THE PROBLEM. WHEN I STARTED MY CAR BACK UP, THE AIRBAG IS STILL ON AND NOW THE HORN AND ALSO THE BUTTONS ON THE STEERING WHEEL ISN'T WORKING ANYMORE. I HAVE NOT HIT ANYTHING OR HAD ANY ACCIDENTS PERIOD. I SEE MANY COMPLAINTS FROM VW OWNERS ABOUT THE SAME ISSUE....BUT I DON'T SEE ANY RECALLS ABOUT THIS PROBLEM. THIS IS A BIG ISSUE FOR ME BECAUSE I LIVE IN ILLINOIS AND MY CAR HORN DOESN'T WORK.

Visibility/Wiper
Filed Oct 31, 201926,000 milesCA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE WINDSHIELD IS SEPARATING FROM THE FRAME. THE VEHICLE WAS TAKEN TO HANLEES HILL TOP VOLKSWAGEN (3255 AUTO PLAZA, RICHMOND, CA 94806, (510) 283-6300) AND THE CONTACT WAS INFORMED THAT THE GLUE USED TO SEAL THE WINDSHIELD WAS DEFECTIVE. THE WINDSHIELD WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 26,000.*PM*JB

Air Bags
Filed Oct 24, 201969,580 milesNV

AIRBAG SIGN CAME ON AND THE HORN STOPPED WORKING, CAR WAS FOUND TO HAVE A FAULTY CLOCK SPRING, AFTER REPLACEMENT OF CLOCK SPRING, THERE WAS A SHORT AND THE CLOCK SPRING HAD TO BE REPLACED YET AGAIN. AIR BAG SIGN CAME ON AGAIN AND THERE WAS ANOTHER SHORT IN A WIRE, CLOCK SPRING HAD TO BE REPLACED THREE TIMES. FAULTY WIRES AND CLOCK SPRING.

Air Bags
Filed Oct 22, 201961,000 milesWA

WHILE THE CAR WAS STATIONARY, WHEN I STARTED IT AFTER WORK, I BACKED OUT OF MY PARKING PLACE AND MY AIRBAG ERROR LIGHT CAME ON. THERE WERE NO NOISES. I PUT THE VEHICLE IN PARK AND TURNED IT OFF. I THEN TURNED IT BACK ON AND NOTICED THE STEERING WHEEL CONTROLS AND HORN WERE ALSO NOT WORKING. I CALLED MY HUSBAND, WHO USED GOOGLE TO DETERMINE MY CLOCK SPOOL HAS FAILED AND MY VIN ISN'T PART OF A SAFETY RECALL BUT THE GOVERNMENT HAS DOCUMENTED IT IS A SAFETY ISSUE WITH THIS CAR. PLEASE EXPAND YOUR RECALL TO INCLUDE PROTECTING EVERYONE WITH THIS ISSUE, I DON'T BELIEVE CONSUMERS SHOULD BE RESPONSIBLE FOR THESE REPAIRS AS THEY ARE NOT MAINTENANCE RELATED, BUT RATHER, FAILURE OF MANUFACTURER EQUIPMENT.

Fuel/Propulsion System
Filed Oct 6, 201971,000 milesFL

DEC 26 2018 THE CAR STALLED AS I WAS BACKING UP OUT OF MY PARKING SPACE, PUSHED THE CAR BACK INTO THE SPACE AND WAITED 20 MINUTES AND THE CAR STARTED AND I DROVE IT TO THE VW DEALER AND WAS TOLD DO NOT USE WAWA GAS. JUNE 21 2019 THE CAR STALLED AS I WAS BACKING OUT OF A PARKING SPACE AT TRADER JOES PUSHED THE CAR BACK INTO SPACE .WAITED 20 MINUTES STARTED CAR WENT TO THE DEALER AND THEY SAID THEY COULD NOT FIND ANY PROBLEMS CAR HAD 69,050 MILES STILL UNDER WARRANTY. OCTOBER 1 ST BACKING OUT OF TRADER JOES PARKING LOT AND CAR STALLS AGAIN WAIT 30 MINUTES AND THEN DRIVE TO THE DEALER AND I AM TOLD I NEED A FUEL PUMP AND MODULE. AND NOW THE CAR IS OUT OF WARRANTY.. I HAVE READ THAT SEVERAL MODELS OF VW HAVE BEEN RECALLED FOR THE FUEL PUMP BUT MINE WAS NOT INCLUDED.

Unknown or Other
Filed Sep 19, 20199,428 milesMI

THE DOORS (2014 PASSAT) DO NOT WORK PROPERLY IN COLD TEMPERATURES. THE CAR DOORS, ESPECIALLY THE DRIVER'S SIDE FAIL TO UNLOCK/OR CLOSE. THE DRIVER'S DOOR WILL AT TIMES OPEN WITH THE ACTUAL KEY AND AT OTHER TIMES WILL NOT. SOMETIMES THE DOOR WILL UNLOCK BUT THE LOCK FREEZES IN POSITION PREVENTING THE CAR DOOR FROM CLOSING SHUT. A VISIT TO A VW SERVICE DEPARTMENT DID NOT SOLVE THIS PROBLEM. REPLACED BATTERY IN KEY BUT PROBLEM PERSISTS.

Fuel/Propulsion System
Filed Sep 9, 2019143,000 milesGA

I EXPERIENCING A FUEL DISTRIBUTION ISSUE. IT APPEARS TO BE FUEL INJECTION SYSTEM. MY CAR SPUTTERS AND MISFIRES WHILE DRIVING. THE ENGINE READINGS ARE CONSTANTLY CHANGING. THE ENGINE IDLES HIGH WHILE IT IS STATIONARY. WHEN I ACCELERATE TO GO UP A HILL OR INCLINE MY CAR SPUTTERS UNCONTROLLABLY. I HAVE REPLACED THE SPARK PLUGS AND NUMBER OF OTHER PARTS BUT THE PROBLEM PERSISTS.

Air Bags
Filed Aug 22, 201936,000 milesAR

YESTERDAY, AS I WAS TURNING OUT OF MY DRIVEWAY, I HEARD AN UNUSUAL CLICKING NOISE COMING FROM MY STEERING WHEEL. I DROVE TO WORK (APPROX 2 MILES FROM MY HOME) AND PARKED CAR. WHEN I STARTED MY CAR 8 HOURS LATER, MY DASH SCREEN READ "ERROR AIRBAG" AND THE AIRBAG LIGHT WAS ON. THE CLICKING NOISE IS STILL PRESENT BUT DOESN'T OCCUR EVERY TIME I TURN THE WHEEL... ONLY SOMETIMES. THIS MORNING,(ERROR LIGHT STILL ILLUMINATED) AS I WAS PULLING OUT OF MY DRIVEWAY, I NOTICED MY CONTROL FUNCTIONS ON STEERING WHEEL WERE NO LONGER WORKING. I AM TERRIFIED THAT MY AIRBAG WILL DEPLOY. MY VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND I AM THE ONLY OWNER OF THE VEHICLE. MY VEHICLE IS NOT PART OF THE TAKATA RECALL BUT THE ISSUES I AM HAVING SEEM VERY SIMILAR.

Air Bags
Filed Jul 30, 201956,519 milesGA

IN AUGUST OF 2017, MY AIRBAG LIGHT CAME ON AND MY HORN STOPPED WORKING. THERE WAS ALSO A CLICKING SOUND WHEN TURNING THE STEERING WHEEL. I TOOK THE VEHICLE TO VOLKSWAGEN AND WAS INFORMED THAT THE CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. AFTER CONDUCTING SOME RESEARCH, I FOUND THAT OTHER 2014 PASSATS HAD BEEN RECALLED FOR THE SAME EXACT ISSUE. MY VIN WAS NOT COVERED UNDER THE RECALL, AND SO I HAD TO PAY OUT OF POCKET FOR A NEW CLOCK SPRING. I BELIEVE THAT THE VOLKSWAGEN RECALL WAS NOT BROAD ENOUGH TO COVER ALL VEHICLES AFFECTED. I REPORTED THIS TO THE NHTSA AT THE TIME OF THE INCIDENT. HOWEVER, ABOUT 6 MONTHS LATER, MY VEHICLE BEGAN HAVING THE SAME ISSUES. I WAS INFORMED THAT THE SECOND CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. BECAUSE THE PART WAS NEW, VOLKSWAGEN COVERED THE REPAIRS. I DID NOT REPORT THIS SECOND OCCURRENCE OF CLOCK SPRING FAILURE AT THE TIME. I AM REPORTING THE RE-OCCURRENCE OF THE CLOCK SPRING FAILURE NOW, AS I STILL HOPE THE INITIAL RECALL WILL BE EXPANDED AND THAT I WILL GET REFUNDED FROM REPLACING IT THE FIRST TIME. I HOPE THIS ADDITIONAL INFORMATION CAN HELP WITH ANY ONGOING INVESTIGATIONS. I AM PROVIDING DOCUMENTATION OF BOTH INSTANCES OF CLOCK SPRING FAILURE IN MY 2014 PASSAT.

Engine
Filed Jul 23, 2019PA

PLEASE BE ADVISED THAT THE MATTER REGARDING TIMING CHAIN AND TENSIONER SYSTEM HAS BEEN RESOLVED BY VW OF AMERICA TO MY SATISFACTION AND NO FURTHER ACTION IS NECESSARY . THANK YOU VERY MUCH

Exterior Lighting
Filed Jul 11, 201975,000 milesNC

TAKATA RECALL - I EXPERIENCED REDUCED VISIBILITY AT NIGHT.

Suspension
Filed Jul 1, 2019147,000 milesNH

ON MARCH 27, 2019, DURING A STATE SAFETY INSPECTION, THE RIGHT REAR COIL SPRING WAS SHOWN TO BE FRACTURED. IT WAS REPAIRED BY NISSAN OF SOMERSWORTH, NH ON JUNE 29, DURING A REAR BRAKE REPAIR, THE LEFT COIL SPRING WAS FOUND TO BE FRACTURED. REPAIR NOT YET DONE. I THINK IT IS MORE THAN A COINCIDENCE THAT BOTH FRACTURE WITHIN A 3 MONTH PERIOD. THEY WERE POORLY MANUFACTURED. CURRENTLY THERE IS A RECALL FOR OTHER VW MODES HAVING FAULTY REAR COIL SPRINGS. I THINK THIS MODEL AND YEAR REQUIRES A RECALL AS WELL.

Suspension
Filed Jun 24, 2019110,192 milesVT

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE VEHICLE MADE AN ABNORMAL BANGING SOUND. THE CONTACT DROVE THE VEHICLE HOME AND INFORMED THEIR PARTNER ABOUT THE SOUND. THE CONTACT'S PARTNER LOOKED UNDER THE VEHICLE AND NOTICED THAT THE REAR PASSENGER SIDE COIL SPRING WAS FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,192.

Air Bags › Frontal › Driver Clockspring/Spiral Cassette
Filed May 22, 2019121,000 milesSC

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT AN ABNORMAL GRINDING AND CLICKING SOUND CAME FROM THE STEERING WHEEL. ON OCCASION, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO STEVE WHITE VOLKSWAGEN (100 DUVALL DR, GREENVILLE, SC 29607, (864) 288-8300) WHERE IT WAS DIAGNOSED THAT A NEW CLOCKSPRING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD NOT ASSIST SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 121,000.

Air Bags
Filed May 12, 201973,200 milesOH

AIR BAG LIGHT ON FOR DRIVER AIRBAG AND MADE EVERYTHING ON STEERING WHEEL STOP WORKING

Electrical System
Filed Apr 16, 201986,000 milesFL

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO ENGAGE, AN ERROR MESSAGE FOR THE DRIVER ASSIST SYSTEM WAS DISPLAYED, AND THE TIRE PRESSURE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED VOLKSWAGEN OF GAINESVILLE (3737 N MAIN ST, GAINESVILLE, FL 32609,(352) 578-2554) AND WAS INFORMED THAT AN UNKNOWN SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES BEGAN AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Apr 12, 2019HI

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TONY VOLKSWAGEN (94-1299 KA UKA BLVD, WAIPAHU, HI 96797, (808) 680-7170) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Apr 8, 201967,000 milesMD

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING, THE VEHICLE STARTED TO JERK, THE RPMS DECREASED, AND THE VEHICLE DECELERATED. ALSO, THE CHECK ENGINE, EPC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF WALDORF (LOCATED AT 2282 CRAIN HWY, WALDORF, MD 20601, (301) 843-1234) WHERE IT WAS DIAGNOSED THAT THE CONNECTION FROM THE FUEL PUMP DETACHED AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Volkswagen Passat → · Every Passat year → · How the figures are calculated →