Owners filed 70 complaints about this vehicle with federal regulators, most often about the latches/locks/linkages › doors › latch. It has been recalled 1 time.
When it fails
100600100,600 milesMedian miles at failure
32 complaints record an odometer reading. Failures cluster around 75,000–90,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Visibility › Defroster/Defogger/Hvac System › Heater Core
9
0
0
1
Latches/Locks/Linkages › Doors › Latch
8
0
0
0
Electrical System › Ignition › Switch
8
0
0
0
Structure › Body › Door
4
0
0
0
Engine and Engine Cooling › Engine › Gasoline
4
0
0
0
Unknown or Other
3
0
0
0
Tires
2
0
0
0
Structure
2
0
0
0
Power Train › Manual Transmission
2
0
0
0
Power Train › Automatic Transmission
2
0
0
0
1 safety recall
Part 573 reports
Exterior Lighting › Headlights09E025000
Filed May 11, 200942,540 vehiclesDope, Inc.
Defect. DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy. DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
What owners reported
Newest filings
Electrical System › IgnitionFire
Filed May 7, 2012200,000 milesCA
TL* THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT TDI. THE CONTACT STATED THAT A FIRE ERUPTED SPONTANEOUSLY INSIDE THE DASHBOARD WHICH CAUSED ALL OF THE WIRES TO MELT AND THE WINDSHIELD TO FRACTURE. THE FIRE DEPARTMENT WAS CONTACTED WHO DETERMINED THAT THE FIRE STARTED IN THE AREA WHERE THE IGNITION WAS LOCATED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 200,000. UPDATED 6/12/12 *CN THE CONSUMER STATED THE FIRE OCCURRED IN THE AREA OF THE IGNITION AND LOCKING COMPONENTS WERE SERVICE, REPLACED AND REMOVED 15 DAYS BEFORE THE FIRE. THE FIRE DEPT DETERMINED THE FIRE STARTED IN THE IGNITION.
Visibility
Filed Sep 2, 200860,000 milesCA
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHENEVER THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPERS OR HEADLIGHTS, THEY FAILED TO TURN ON. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO WARNINGS PRIOR TO THE FAILURES. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 60,000.
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Jun 9, 2008157,000 milesVA
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE CONTACT HEARD AN UNFAMILIAR NOISE AND THE AIR CONDITIONING BEGAN TO BLOW HOT AIR. HE EXITED THE VEHICLE AND DISCOVERED WATER LEAKING FROM THE UNDERCARRIAGE. HE BELIEVES THAT THE HEATER CORE MAY HAVE FAILED. THE CURRENT AND FAILURE MILEAGES WERE 157,000.
Engine and Engine Cooling
Filed Feb 27, 200838,000 milesPA
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. THE CONTACT HAS TAKEN HIS VEHICLE TO THE GARAGE AND THE DEALER EIGHT TIMES. THE ENGINE HEAD WAS REPLACED AT 42,000 MILES AND THE TURBO CHARGE IS CURRENTLY FAILING. THE CONTACT STATED THAT THE REPAIRS COST MORE THAN THE ACTUAL PRICE OF THE VEHICLE. THE DEALER STATED THAT THE COMPUTER NEEDED TO BE REPLACED IN ORDER TO CORRECT THE TURBO CHARGE. THE REPLACEMENT WOULD COST $1,000. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE CURRENT MILEAGE WAS 46,000 AND FAILURE MILEAGE WAS 38,000. UPDATED 03/18/08. *LJ UPDATED 03/18/08 *TR
Visibility › Defroster/Defogger/Hvac System › Heater Core1 injured
Filed Oct 2, 2007115,500 milesDC
ON SUNDAY, AUGUST 5TH, 2007, WHILE DRIVING THE CAR WITH MY 7 YEAR OLD SON IN THE BACK SEAT, DENSE, NOXIOUS 'STEAM'/SMOKE BEGAN TO COME OUT OF ALL VENTS AND AROUND THE DASH AREA IN MY WELL-MAINTAINED VOLKSWAGEN. HOT COOLANT ALSO LEAKED INTO THE PASSENGER COMPARTMENT OF MY PASSAT ON THE DRIVER'S SIDE. NOTE THAT THIS OCCURRED WHILE AIR CONDITIONING (A/C) WAS ON & CONTINUED TO POUR OUT OF VENTS WITHOUT A/C ON. MY 'LOW COOLANT' INDICATOR LIGHT (RED LED IN INSTRUMENT CLUSTER) ALSO BEGAN FLASHING. FORTUNATELY, I WAS ABLE TO GET THE CAR (AND MY SON) HOME WITHOUT OVERHEATING AFTER STOPPING ON THE SIDE OF A BUSY WASHINGTON DC THOROUGHFARE (WISCONSIN AVENUE), OPENING THE FOGGED-UP WINDOWS, CLEANING THE INTERIOR OF THE FRONT WINDSHIELD, AND REFILLING THE COOLANT RESERVOIR/'OVERFLOW' TANK WITH ANTIFREEZE PURCHASED NEARBY. SINCE THE 'STEAM' SMELLED LIKE COOLANT/ANTIFREEZE, I IMMEDIATELY SUSPECTED THAT THIS WAS DUE TO A FAILURE OF MY CAR'S HEATER CORE. I SUBSEQUENTLY CONFIRMED THIS DIAGNOSIS AFTER DROPPING OFF THE PASSAT AT MY LONG-TIME, CERTIFIED, MECHANIC, BEAHM'S AUTO SERVICE OF SILVER SPRING MARYLAND. BEAHM'S DIAGNOSED, BUT DID NOT REPLACE MY HEATER CORE ON TUESDAY, AUGUST 7TH, 2007 (THE HEATER CORE HAS BEEN TEMPORARILY BYPASSED SO THAT THE CAR COULD BE DRIVEN WITHOUT ADDITIONAL COOLANT LOSS OR OF THE CAR'S WINDOWS/INTERIOR). MY PASSAT IS OTHERWISE IN EXCELLENT, WELL-MAINTAINED CONDITION WITH ONLY 116,000 MILES, NO ACCIDENTS, AND IT PASSED WASHINGTON DC SAFETY AND EMISSIONS INSPECTION I
Electrical System › Instrument Cluster/Panel
Filed Sep 17, 200786,000 milesMN
VEHICLE VOLKSWAGEN 1997 PASSAT GLX - V6 ENGINE. FULL INSTRUMENT CLUSTER - SPEEDOMETER, TACHOMETER, FUEL GAUGE, DIGITAL CLOCK... EVERYTHING ON IT, DOES NOT OPERATE WHEN OUTSIDE TEMPERATURE IS BELOW 50 DEGREES. CAR MUST BE DRIVEN FOR 10MIN., OR ABOUT 8-12 MILES, BEFORE INSTRUMENT CLUSTER RETURNS TO NORMAL FUCTION. CAR IS BEING DRIVEN WITHOUT FUNCTIONING SPEEDOMETER, AND IT IS DIFFICULT TO ESTIMATE MY SPEED AND DOES NOT FEEL SAFE. THERE WERE NO SIGNIFICANT EVENTS LEADING UP TO THE FAILURE, EXCEPT INSTRUMENT CLUSTER WOULD MAKE A BUZZING NOISE WHEN CAR STARTED AND TRIP MILEAGE WOULD RESET. THIS STARTED A FEW MONTHS BEFORE COMPLETE FAILURE BEGAN. THIS PROBLEM GETS WORSE AS TIME PASSES, AS THE INSTRUMENT CLUSTER PROBLEM OCCURS IN WARMER WEATHER NOW. PROBLEM USED TO OCCUR WHEN TEMPERATURE WAS BELOW 35 DEGREES. NOW HAPPENS AT 50 DEGREES. *TR
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Jun 7, 2007125,952 milesIL
HEATER CORE FAILED- CLOUDING THE WINDOW TO A DEGREE THAT WE NEARLY HAD AN ACCIDENT BEFORE WE COULD GET THE CAR PULLED OVER.
Electrical System › Ignition › Switch
Filed Oct 18, 2006100,600 milesNY
VARIOUS ELECTRONIC COMPONENTS FAILED WHILE DRIVING--WINDSHIELD WIPERS, LIGHTS, DEFROST MOTOR--ON A VERY DARK, RAINY MORNING, CAUSING A DANGEROUS SITUATION AND A NEAR-ACCIDENT. MANUFACTURER PREVIOUSLY WARNED OF 'IGNITION SWITCH FAILURE', BUT WOULD ONLY REPAIR AFTER FAILURE AND BEFORE 10 YRS OR 100,000 MILES. MY CAR HAS 100,600 MILES. MANUFACTURER REFUSES TO BEAR THE REPAIR COST FOR THIS KNOWN DEFECT THAT COULD HAVE CAUSED A SERIOUS ACCIDENT. *NM
Electrical System › Ignition › Switch
Filed Aug 15, 200685,100 milesOH
IGNITION SWITCH FAILURE WHILE VEHICLE OPERATIONAL. SAME CONDITION WAS COVERED UNDER RECALL ON 1996 VW PASSAT MODELS, MANUFACTURER IS NOT OFFERING COVERAGE ON SAME BODY STYLE UNDER 1997 AND 1995 DESIGNATION. IMPACTED VEHICLE IS A 1997 VW PASSAT WAGON. *JB
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed May 26, 2006132,000 milesCA
HOT COOLANT SUDDENLY STARTED COMING OUT OF THE VENTS AND CAUSED ALL THE WINDOWS TO FOG OVER. HAD TO PULL OF FREEWAY AND GET A TOW. NO INDICATION OF A PROBLEM PRIOR TO THE FAILURE. PROBLEM TURNS OUT TO BE A BAD HEATER CORE. HAD HEATER CORE BYPASSED BECAUSE OF THE COST OF THE REPAIR. *NM
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 27, 2005182,000 milesWI
DT: THE CONTACT STATED THE HEATER CORE WAS LEAKING COOLANT ONTO THE FLOOR, NOT ALLOWING THE WINDSHIELD TO COMPLETELY DEFROST. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER AND NO REPAIRS HAVE BEEN MADE. *AK UPDATED 01/19/06. *JB
Electrical System › Wiring › Interior/Under DashFire
Filed Dec 26, 2005215,000 milesMI
WHILE EN-ROUTE BETWEEN DEXTER, MICHIGAN AND GRAND RAPIDS, MICHIGAN, CABIN BEGAN TO SMELL OF SMOKE. SHORTLY THEREAFTER, THE CIGARETTE LIGHTER CAUGHT FIRE. FIRE WAS EXTINGUISHED WITH A HALON EXTINGUISHER PROMPTLY. EXAMINATION OF THE COMPONENTS POST-FIRE REVEALED A DEFECTIVE CENTER CONDUCTOR. CIRCUIT WAS FUSED AT 10 AMPS WHICH WAS FOUND TO BE BLOWN, POST FIRE. NO INJURIES, NO DAMAGE TO PERSONAL GOODS, DAMAGE WAS CONFINED TO CIGARETTE LIGHTER ASSEMBLY, WHICH IS POORLY DESIGNED. *NM
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 16, 2005139,000 milesMD
HEATER CORE FAILURE. INITIALLY I ONLY SMELL THE RADIATOR FLUID. THEN IT QUICKLY CHANGES OVER TO STEAM ACTUALLY COMING OUT OF YOUR VENTS. THIS CAUSES YOUR WINDOWS TO FOG UP. RADIATOR FLUID CAME SHOOTING OUT OF THE DASH BUT ON THE PASSENGER SIDE. THIS PROBABLY WOULD HAVE SCALDED SOMEONE IF THEY WERE SITTING THERE. *JB
Structure › Body › Door
Filed Oct 24, 2005CA
1997 VOLKSWAGEN PASSAT DEVELOPED PROBLEMS WITH THE DOOR LOCKS, AND SIDE DOOR HANDLE.*MR *NM
Tires › Sidewall
Filed Sep 8, 2005113,900 milesMD
DT: GOODYEAR TIRES EAGLE GPS , SIZE 195/60/R14 EXPERIENCED A LARGE CRACK IN THE SIDEWALL COMPLETELY AROUND LEFT FRONT TIRE RIM. THE CONSUMER TOOK THE VEHICLE TO A GOODYEAR DEALER, AND THEY URGED THE CONSUMER TO TAKE TIRE TO SEARS BECAUSE THESE TIRES CAME ON A USED VEHICLE, THESE WERE NOT PART OF THE ORIGINAL EQUIPMENT. THE CONSUMER WENT TO SEARS, WHO REPLACED THE LEFT FRONT TIRE FREE OF CHARGE BECAUSE THERE WERE ONLY 1,000 MILES AND HARDLY ANY WEAR ON THEM. THE OTHER TIRES WERE ALSO CRACKED. THE SERVICE MAN AT SEARS ASKED THE CONSUMER TO RETURN THE NEXT DAY AND HE WOULD REPLACE THE OTHER TIRES. BUT WHEN CONSUMER RETURNED THE NEXT DAY A DIFFERENT PERSON WAS WORKING AND SAID THESE WERE NOT SEAR'S TIRES BUT SAMATAEA'S CLUB TIRES. THE CONSUMER WAS REFERRED TO SAMATAEA'S CLUB TO REPLACE ALL TIRES AND RETURN THE PREVIOUSLY REPLACED TIRE TO SEARS. SAMATAEA'S CLUB WOULD NOT HONOR THE TIRE WARRANTY BECAUSE THE CONSUMER WAS NOT A MEMBER, AND THAT WAS PART OF THEIR POLICY. THE CONSUMER CONTACTED GOODYEAR, AND THEY SAID IT WAS UP TO SAMATAEA'S CLUB AS TO HOW THOSE TIRES SHOULD BE REPLACED. THE TIRES HAVE HARDLY ANY WEAR BUT CONTINUE TO CRACK. CURRENTLY ON THE SIDEWALL THE STEEL AND TREAD IS SHOWS THROUGH . NO ONE WILL REPLACE THESE TIRES AT THIS TIME. THE CONSUMER DOES PLAN TO REPLACE THESE TIRES, BUT FEELS HE SHOULD NOT BE RESPONSIBLE FOR THE REPAIR COST. *AK
Electrical System
Filed Sep 7, 20051,000 milesNC
1997 VW PASSAT TDI. THE CAR HAD A "TV-12" RECALL, IN WHICH THE ECM AND INTAKE MANIFOLD WAS REPLACED. WITHIN SIX (6) MONTHS, THE ECM WENT OUT AGAIN, AND VW "REFUSES" TO LIVE UP TO THE WARRANTY. 2) FAILURE OF THIS, DOES NOT DIMINISH IT'S "CRUSING" CAPACITY DOWN THE HIGHWAY. HOWEVER, THERE WILL BE NO POWER TO PASS SAFELY, AND MUCH LOSS OF POWER, WHEN ENTERING THE 'EXITS'. CONSEQUENTLY, A VERY POSSIBLE SITUATION RESULTS TO HAVE A TERRIBLE CRASH. VW KNOWS ABOUT THIS, AND ONLY FIXES IT WHEN "THE CUSTOMER COMPLAINS". 3) THE ORIGINAL INTAKE WAS REPLACED, AND ECM. HOWEVER, VW WILL NOT PUT A 'NEW' ECM IN, RATHER, THEY PUT IN A "REBUILT" ONE. THIS IS PRONE TO HUMAN ERROR, AND THAT'S WHY MINE FAILED WITHIN FIVE (5) TO SIX (6) MONTHS. IT 'GOES OUT' CONSTANTLY. *JB
Electrical System › Ignition › Switch
Filed May 3, 2005295,950 milesTX
1. IGNITION SWITCH FAILED. 2. CAUSED LOSS OF ELECTRICAL POWER AND TEMPORARY ENGINE FAILURE. ELECTRICAL SYSTEM DAMAGE. 3. REPLACED ELECTRICAL PORTION OF IGNITION SWITCH, HEADLIGHT RELAY.
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Mar 21, 2005136,000 milesMA
I HAVEN'T EXPERIENCE A FAILURE YET, BUT I HAVE A 1997 PASSAT VR6 AND IT SEEMS THAT MANY PEOPLE WITH MY MODEL HAVE EXPERIENCED HEATER CORE FAILURES, ESPECIALLY WHILE DRIVING. I'M FILING THIS REPORT AS A PREEMPTIVE MECHANISM.*AK
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Mar 17, 2005262,000 milesNH
HEATER CORE FAILURE - HEATER CORE FAILED CATASTROPHICALLY, DUMPING HOT COOLANT IN THE DRIVERS SIDE FOOT WELL, AND OBSCURING VISIBILITY BY RAPIDLY STEAMING UP ALL WINDOWS.*AK UPON REQUEST, VWOA REPLACED THE HEATER CORE AND COVERED PARTS/LABOR 100% AS A GOOD WILL GESTURE. THIS SHOULD BE A FORMAL RECALL AS THE HEATER CORE IN THIS VEHICLE IS THE SAME PART (SAME PART NUMBER, MANUFACTURER, ETC...) THAT WAS THE SUBJECT OF FORMAL RECALLS IN THE LATE 1980'S AND EARLY 1990'S GOLF/JETTA/CORRADO/PASSAT CHASSIS.
Visibility › Glass, Side/Rear
Filed Mar 13, 200579,000 milesMI
DRIVER'S POWER WINDOW REGULATOR MECHANISM HAS REPEATED FAILURES DESPITE REPLACEMENT/REPAIR ON SIX OCCASIONS. THIS IS A SERIOUS SAFETY HAZARD, SINCE THE WINDOW MUST BE CLOSED BY GRASPING THE GLASS AND MANIPULATING IT WHICH CAN RESULT IN FINGERS BEING TRAPPED AND BROKEN. ALSO, ONCE THIS FAILURE HAS HAPPENED, THE WINDOW MAY DROP DOWN INTO THE DOOR UNEXPECTEDLY AT HIGH SPEED CAUSING DRIVER DISTRACTION, OR FAIL TO OPEN IN AN EMERGENCY PRECLUDING AN ESCAPE PATH. THIS IS COMPOUNDED BY FAULTY DOOR LATCH MECHANISM ACTUATORS WHICH PRECLUDE DOOR OPENING FROM OUTSIDE BY RESCUE PERSONNEL. THE FAILURE IS CAUSED BY A FAULTY ROLL PIN SLIPPING OUT OF THE DOOR LATCH TRIGGER MECHANISM CAUSING FAILURE OF AND BINDING OF THE LINKAGE WHICH CAUSES THE DOOR LOCK ACTUATING MECHANISM TO FAIL, TRAPPING PASSENGERS INSIDE THE VEHICLE. PLEASE NOTE THAT PER THE GE INFORMATION SERVICES, JAPAN ISSUED A RECALL FOR THIS PROBLEM.*AK
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 11, 2009. Source: NHTSA Office of Defects Investigation.