2013 Ford Explorer

Defect. Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk. A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy. Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.

Defect. Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.

Risk. A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy. Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.

Defect. Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Risk. A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy. Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.

Defect. Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.

Risk. A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy. Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.

Defect. Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk. A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy. Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.

Defect. Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Risk. A loss of the wheel or wheel end can increase the risk of a crash.

Remedy. Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.

Defect. Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.

Risk. A fuel leak in the presence of an ignition source may result in a fire.

Remedy. Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.

Defect. Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.

Risk. If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.

Remedy. Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.

Defect. Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

Risk. If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

Remedy. Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.

Defect. Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.

Risk. If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.

Remedy. Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.

Defect. Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.

Risk. A fuel leak in the presence of an ignition source may result in a fire.

Remedy. Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.

Defect. Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.

Risk. A fuel leak in the presence of an ignition source may result in a fire.

Remedy. Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring …

During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the …

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which …

On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate a report alleging incidents of front brake hose failure in model year (MY) 2015 Ford Explorer Police Interceptor vehicles used by the Sacramento Police Department in its pursuit driving training program (VOQ 10705832).On September 28, 2015, ODI upgraded the investigation to an Engineering Analysis (EA15-005) to assess maximum front caliper crimp temperatures under various test conditions, test hose assemblies removed from police interceptor service for any signs of thermal degradation, and further …

The Office of Defects Investigation (ODI) opened PE14-027 based on a report of 13 front brake hose (jounce hose) failures in 11 vehicles in the District of Columbia Metropolitan Police Department (DCMPD) fleet of 46 model year (MY) 2013 Ford Explorer Police Interceptor (PI) vehicles (VOQ 10621634).The DCMPD fleet provided Ford with 71 jounce hoses for analysis, including 4 of the 13 failed hoses.Inspection of each of the failed hoses identified a small tear in the outer cover on the body end of the hoses on the outboard side. Ford?s lab analysis of these hoses identified splits in the inner …

On May 27, 2014 and amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 179,027 model year (MY) 2011 through 2013 Ford Explorer vehicles equipped with electric power assisted steering (EPAS), including 82,328 MY 2011 Explorersthat are the subject of PE12-017.Ford has assigned the recall number 14S06.The NHTSA recall number is 14V-286.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at …

Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage

Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles - Carbon Monoxide Concern

FORD/LINCOLN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. INFORMATION REGARDING EXTENDED WARRANTY FOR COVERING ACCESSORY PROTOCOL INTERFACE MODULE REGARDLESS OF MILEAGE. MODELS 2011-2013 EDGE, EXPLORER, MKX, FOCUS, ESCAPE, FLEX, FUSION, TAURUS, MKS, MKT, MKZ, F-150, F-SUPER DUTY. *PE

2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how …

SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.

LINCOLN/FORD: ONCE PROCEDURE FOR HEATED STEERING WHEEL MODULE PROGRAM COMPLETED, HEATED STEERING WHEEL FAILS TO OPERATE PROPERLY AND PASSES NETWORK TEST BUT FAILS ON DEMAND SELF TEST. MODEL 2011-15 FUSION F-150, EXPLORER, TAURUS, SUPER DUTY, MKZ, MKC, MKS, MKT, MKX. *PE

FORD: SOME VEHICLES AND TRUCKS ARE EXPERIENCING A MALFUNCTION WITH THE HEATED STEERING WHEEL BECOMING INOPERATIVE AND ON DEMAND TEST FAILURE. MODEL 2014-15 FUSION, 2011-15 MKX, 2013-15 SUPER DUTY, EXPLORER, TAURUS, MKS, MKT, 2015 F-150, MKZ, MKC, 2011-15 MKX. *PE

Power Steering failure extremely hard to turn when in low speeds, recall on other explorers for same year

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim had detached. The local dealer confirmed the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

My 2013 Explorer is under recall for A-pillar trim on the front windshield. I check with my dealer monthly and they sat they have not heard a word from Ford. It has been over a year! And my trim is already failing. Ford needs to be investigated !!!

The steering rack limiter on the passenger side dislodged itself and got caught on the rack and pinion teeth causing my wheel to get stuck

The water pump on these explorers are internal and if not caught by a professional in time, the water pump will fail and cause catastrophic engine failure

THE BACKUP CAMERA HAS STOPPED WORKING, THE BEEPING SENSOR STILL ALARMS WHEN TO CLOSE BUT THE CAMERA DOES NOT WORK AT ALL.

The contact owns a 2013 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 24V031000 (Structure); however, the parts to complete the recall repair were not yet available. The contact stated that both windshield exterior A-pillar trims had dry-rotted. The vehicle was taken to a dealer, where it was inspected. The dealer confirmed that parts were unavailable and placed the vehicle on a waiting list. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000. The VIN was unavailable.

Coughlin Ford of Heath ohio committed recall fraud on my vehicle by falsifying federal safety recall 24S02. Their invoice claims the repair was Completed,' but my original panels are still loose and dangerously reliant on my own tape to stay attached to the vehicle. How can a safety recall be completed if the original hazardous parts were never replaced?

This is a 2013 Ford Explorer experiencing the exact catastrophic power steering failure described in Recall 14S06 / 15S18. The rack has failed twice, creating an immediate crash hazard. The current recall parameters are inadequate as they exclude my VIN despite identical component failure. Not only is this an immediate crash hazard, it is difficult to find any mechanic or dealership to remedy this problem because it is a major part with heavy labor. I have been sidelined and quoted high repair fees for a repair that should be covered as Ford admitted to the design flaws in the electrical steering, however restricting who actually gets protection from it. I feel this is reckless and greedy of Ford to do this. The failure to the electric steering went out while I was driving and I was unable to turn or control my steering, it is deeply frustrating this is a known issue that I was completely unaware of. I feel that Ford is not a good company to purchase from and their products are not safe for drivers. I'm posting this so others are warned that safety is not a priority with Ford and to shop with a brand that cares about safety and integrity for their consumers and families.

Backup camera only works sometimes which is a safety risk when backing up. Other year models have had a recall for this same reason. It has been doing it for at least 6 months now.

The rearview camera reverses and inverts the image and the guiding lines disappear. I am unable to use the camera when reversing. There is a recall on other Ford Explorers (2020-2024) just not my year (2013). It is not right that I drive a car that has the same issue becuse this is a known issue for the company.

I was driving and the steering locked. I could not move steering wheel either way. Towed to ford repair… they replaced steering rack. Four times it was replaced..4 times it locked.

Same issue as in recall 14S06. However, I do not see this recall under my VIN, nor has this vehicle been repaired in the past for this issue. I was hoping that possibly the recall doesn't show up because it was established in 2014. I just want to get it corrected, as the electric power steering is disabled.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 45 MPH in snowy and stormy weather, the driver’s side A-pillar trim detached from the vehicle. The vehicle was taken to several dealers, where it was inspected, and it was confirmed that parts were unavailable to repair the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 152,000.

See attached document for complaint.

See attached document for complaint.

I was driving at about 25 mph when the steering completely locked upon me going around a corner. There was no warning lamps or messages prior to it locking up. If another car would have been in the other lane I would have crashed. I would have been unable to avoid wrecking into anyone or anything that was in the way because I had zero control of my steering. There was nothing I could do to turn. It has not been inspected.

The sync touch responsive interface for climate control fails. This failure causes the system to repeatedly respond without prompt continually causing the driver to continually attempt to disengage the system causing a significant safety hazard. The chip in the system for the effected buttons is the component that fails. There is no solution. Replacement or upgraded interfaces are not available and disconnection of the panels renders the climate control, radio/entertainment, navigation and all other systems relayed thru the touch screen completely inoperable which is unreasonable. This occurs at random while operating the vehicle with the error often occurring continuously or at very high frequency. Ford discontinued the sync touch panel control due to issues but has provided no solution for the safety hazard it has created.

After getting my vehicle from the dealership my steering wheel was hard to turn , took it in and they replaced the struts (The old struts were binding). 6/7 Days later the same thing happened with the steering wheel. They had said it was a switch in the power steering and there was a safety recall and i would have to take it into a ford dealership. When i had called to make my appointment there wasn’t a recall and i called the ford company and they said the same thing.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Power steering message popped up on dash in a flash and disappeared while I was driving. Same message popped up a couple miles down (I pulled into a parking lot to check message.) Steering wheel locked and left me stranded in need of a tow truck to move car to mechanic and get home. Message pops up and disappears quickly not leaving much time to read or react.

As I was backing my 2013 Ford Explorer Base model out of my garage I heard a pop and then my steering started making a grinding/dragging noise. When I pulled onto the street I noticed that my steering wheel would "stick". I went a short distance further down the road and it seemed to stop sticking. When I went around a curve towards the left, my steering stuck again and it was harder to get it to "unstick". I returned it back to my home and parked it back in the garage. I see that there is a recall for the steering on the 2013 models, but my VIN is NOT included in this recall. This is a huge safety hazard and could put me out of work, as I care for and transport autistic individuals. This vehicle and my job are my livelihood and this needs to be corrected/recall issued on all of the 2013 models since they all seem to be having similar steering issues. Vehicle has not yet been inspected. Vehicle is available for inspection on request.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rearview camera intermittently displayed a blank image. The contact stated that the vehicle was towed to the dealer due to the front axle fracturing after the vehicle struck a curb while driving in inclement weather. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

The contact owns a 2013 Ford Explorer. The contact stated that the driver side seatbelt unexpectedly unlatched. The dealer was contacted; however, it was diagnosed of repaired. The manufacturer was not notified of the failure. The approximate failure mileage 150,000.

Power steering assist fault while driving with total loss of power steering. Caused difficult steering, particularly at low speed and made for a dangerous driving situation with what seemed like complete loss of steering ability. Power steering fault and lane keeping assist failure warnings lit on display at the same time. Vehicle was towed to dealership and problem was isolated to steering module/gear failure after paying for battery replacement to verify that it was not a voltage related issue. 2013 Ford Explorers manufactured through the end of February 2012 at the Chicago plant have a recall for the same issue, but this vehicle was manufactured in June 2012 and I was told it is not covered. Repair was quoted at $4500.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part required for the recall repair was not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available and were on backorder. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 130,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side A-pillar trim detached. The failure distracted the contact while driving, nearly causing a collision. The contact drove over gravel on the road, causing damage to the front windshield. The contact stated that Safelite AutoGlass repaired the front windshield. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front passenger's side A-pillar trim had also detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The car had been parked for 30 minutes in the driveway and spontaneously caught on fire. Our lives and home were at risk of serious injury due to the fire. Firefighters and police were called to the scene and the fire was put out. There were no mechanical issues prior to this happening.

Odometer Fraud. The contact purchased a 2013 Ford Explorer. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 136,000; at the time of registration, it was discovered that the mileage was 251,393. The contact also reported the odometer fraud to the local authorities.

I am writing to complain about Recall 24S02. The A-Pillar Trim has become loose on my car and the rubber mold underneath it now is loose and flaps aggressively in the wind creating damage to my windshield and driver side front window. I am afraid the whole piece will come off at any moment and cause a road hazard. I have called multiple dealers in my area over the past two years and were told that the parts for this recall is on "universal backorder. One dealer told me in 2025 verbatim, I'd "...have a better chance of seeing Jesus come back than to get that part fixed." I have tried getting in touch with corporate but have had not luck either. I am not sure what to do.

After more than two years with an open recall, Ford has not been able to repair my 2013 Ford Explorer due to an inability to source the replacement parts. On Sunday, April 12th the defective A-pillar trim on the driver’s side detached while driving at highway speeds on the interstate. My Ford dealer states that there is a backorder of over 80,000 A-pillar covers. It doesn’t seem that they are very interested in addressing this recall. What recourse do I have?

The contact owns a 2013 Ford Explorer. While driving at slow speeds, the contact stated that while turning the steering wheel there was a lack of resistance, and there was a pulsating sensation in the steering wheel. No warning lights were illuminated. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 168,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 30 MPH, the steering wheel failed to turn left or right. The message "Power Steering Assist Fault" was displayed. The contact stopped, turned off, and restarted the vehicle several times to reset the power steering assist feature; however, the steering wheel was still difficult to turn. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 250,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle. The contact was unable to recover the trim. The contact stated that much later, while the vehicle was with the dealer, the dealer informed the contact that the passenger’s side A-pillar trim was loose, and tape was used to secure the trim in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part was not yet available. The dealer and the manufacturer were asked about parts availability and were informed that owners would be notified by mail when parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

See attached document for complaint.

The rear reverse camera malfunctions and glitches. Often the screen turning green when reversing, sometimes screen is black or no color view and most times the camera if reversing to left or appear as to the right or vise versa and sometimes it’s normal but rarely. The control buttons for windows has a malfunction where it sometimes works and sometimes doesn’t. The seatbelts are not clicking and I have kids in the rear seats.

This recall has been active since 2023. I was told a remedy would be available ladder 2024…. I received another letter in September 2025 reminding me of the recall and it is now March 2026 with no current remedy available. This vehicle was used for my work vehicle and I am no longer able to use it to make income due to it having a recall. This has been a major problem. These parts also seem to be available by third-party online looking for help or suggestions. Not sure what to do at this point. Thanks!

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the A-pillar trim was detached from the driver’s and passenger’s side windshields. The approximate failure mileage was 217,000

While driving a 2013 Ford Explorer, the vehicle experienced an electrical issue that caused the power steering system to malfunction. The power steering assist suddenly failed, making the steering wheel extremely difficult to turn. The failure occurred suddenly and at the time of the incident the vehicle was traveling 2 miles and I parked it immediately.This created a serious safety hazard, especially when attempting to turn or maneuver the vehicle. A warning message stating “Power Steering Assist Fault” did appear on the dashboard .Prior to the failure, there were no warning signs. Due to the sudden loss of power steering assist, the driver’s ability to safely control the vehicle was significantly reduced, increasing the risk of a crash. The issue has not yet been inspected. The vehicle is available for inspection upon request.

My vehicles exterior A-pillar trim is coming off and pieces flew off on highway. I was told to contact Ford.

Review camera unavailable, image flashing, or image reversed.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's and the passenger's side A-pillar trims were loose. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

My car was parked in the driveway and it caught on fire from under the hood.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 201,226.

My backup camera is in reverse. When I use it everything is on the incorrect side which is a safety issue when backing up.

This is a complaint regarding the handling of safety recall 20S62 (also referenced as 20S32) by Ford Motors and the dealership that performed the recall repairs, Hallada Motors. The vehicle was taken by the previous owner to Hallada 3 separate times to address the same recall related to the rear suspension toe link/ball joint issue. Documentation indicates the most recent repair occurring in 2022. This recall specifically involves components connected to the rear suspension that, if not properly addressed, can lead to corrosion and structural damage affecting the frame. Based on the history of repeated recall repairs and the current condition of the vehicle, we believe that the repair approach taken was insufficient. By the time of the third recall service in 2022, the frame should have been thoroughly inspected and potentially replaced due to corrosion risk identified in the recall guidance. The vehicle is currently being inspected and serviced at Ewald Ford. Their technicians documented significant corrosion and unusual frame damage, which they photographed and submitted to Ford corporate while requesting that the recall case be reopened. Despite this documentation, Ford has refused to reopen the recall or authorize a frame replacement. Ewald Ford technicians noticed irregularities in the documentation from Hallada Motors. 2 separate entries list the mileage as exactly 87,600 miles and exactly 95,000 miles, both ending in multiple zeros. The technicians indicated this is un

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and struck another vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken back to the residence. Several dealers were contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that the part for the recall repair was not available. The dealer used black tape as an interim repair. The contact became aware that the seal around the front passenger’s side windshield had started to deteriorate. Recently, the contact noticed small amounts of water occasionally leaking inside the vehicle from the front passenger’s side windshield. The vehicle was not repaired after the most recent failure. The contact stated that the driver’s side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue, and no assistance was offered. The manufacturer informed the contact that the seal and leak were symptoms of the recall, but not related to the recall, and therefore not covered under the recall. The failure mileage was unknown.

I am submitting a formal safety complaint regarding a severe design defect in the 3.5L V6 engine of my 2013 Ford Explorer. The vehicle is equipped with an internal, chain-driven water pump that is currently failing at 100000 miles, as evidenced by coolant actively draining from the factory weep hole. Because this pump is located inside the engine block and driven by the timing chain, a complete seal failure dumps engine coolant directly into the oil pan. This is a critical safety hazard. When the coolant and oil mix, it destroys the engine bearings and causes the engine to completely seize without warning. If this sudden engine seizure occurs while driving at highway speeds, it results in an immediate and total loss of motive power, power steering, and power brakes. This defect creates an extreme crash hazard for the occupants of the vehicle and other drivers on the road. The internal weep hole provides virtually no dashboard warning or indicator to the driver before this catastrophic failure occurs. I am requesting that the NHTSA investigate this known, dangerous design flaw to force a mandatory safety recall before this sudden loss of vehicle control causes severe injuries or fatalities.

The contact owns a 2013 Ford Explorer. The contact stated that the trim along the front windshield had become loose, and the lining was pushed outward and was partially missing and detached. The contact was concerned that the windshield could potentially loosen or fall out due to the failure. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.