2013 Ford Explorer complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving rounding a corner at a slow speed, the front passenger’s side A-pillar trim detached and separated from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 150,000.

I am filing a safety complaint for my 2013 Ford Explorer (VIN: [XXX] ). There is a strong raw fuel smell inside the cabin, which is a severe fire hazard. This model has a history of cracked fuel delivery modules. Additionally, my vehicle has open recalls for the Rear Suspension Toe Link (19V435/20V675) and the A-Pillar Exterior Trim (24V031). Despite these critical safety issues, the dealer (Midland Ford) claims they see no open recalls and refuses to inspect the fuel leak without a diagnostic fee. I am concerned about a potential fire and the risk of a suspension failure while driving." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that a technician went to the residence and diagnosed and determined that the A-pillar trim on both sides of the windshield had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The dealer applied duct tape to both sides of the windshield as a temporary fix. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 161,708.

After dropping off my son at school, I turned the steering and suddenly it became very difficult to turn. I was stuck in school traffic and was nearly involved in an accident. Shortly after , the power steering assist warning light came on. I brought the vehicle to my mechanic, who ran a diagnostic and informed me there is a known recall related to the steering system on 2013 Ford Explorers. Based on this, the vehicle was towed by AAA to the nearest Ford Dealership. At the dealership, I was told that my specific Vehicle ( VIN#) is not listed under the recall. Given the seriousness of the steering failure and the safety risk involved, I am requesting further review and guidance on how to proceed.

Both pilars flew off, right and left. There is a recall and i went to Ford in San Bruno and Fullerton, both were giving me the run around and supposedly in late 2024 parts were available and its now 2026 and i am still waiting for both to be replaced. I need this case to be expedited from Ford. Thank you

The contact owns a 2013 Ford Explorer. While driving approximately 70 MPH, the passenger’s side A-pillar trim was blown off the vehicle by the slipstream. The dealer was not contacted because the contact had previously called the dealer and was informed that the part to repair the vehicle was not available. The VIN was included in NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 145,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, there was wind constantly entering the vehicle from the front passenger’s side of the windshield. The contact inspected the vehicle and became aware that the exterior A-pillar trim on the front passenger’s side was missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was taken to the dealer for a recall repair related to a possible rear suspension toe link fracture. The contact stated that while his son was driving 55 MPH, a month and half after the recall repair, the rear driver's side tire had a blowout, causing the vehicle to swerve and to drift into another lane. The contact stated that there was no oncoming traffic during the failure. The driver was able to pull over to the right side of the road. The contact then met his son on the side of the road, and the contact replaced the rear driver's side tire with the spare tire. The contact then drove to the residence and inspected the tire. The contact noticed that the inner side edge of both rear tires were prematurely worn. The contact related the failure to the recall repair. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. Landmark Ford, Inc. (2401 Prairie Crossing Dr, Springfield, IL 62711); was contacted and the contact was informed that the previous dealer did not complete the alignment during the recall repair, causing the premature wear of the tires. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 248,995.

The contact owns a 2013 Ford Explorer. The contact stated that the ABS, the brakes, and the traction control warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced. The dealer initially informed the contact that the part was on backorder. The vehicle was not repaired. The contact was later informed that the part had been discontinued. The manufacturer was not notified of the failure. The failure mileage was approximately 147,719.

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was purchased in late 2024, and approximately six months later, the rearview camera failed. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear Camera Unavailable - Contact your Dealer" was displayed. The local dealer was contacted and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 75,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the passenger's side and driver's side windshield exterior A- Pillar trims had detached from the vehicle. The contact replaced the trims with aftermarket parts; however, the failure reoccurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 178,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the recall remedy parts were not fully available. The local dealer was contacted and confirmed that the recall remedy was partially available. The dealer stated that the driver-side A-pillar trim was available, but the passenger-side A-pillar trim was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the contact noticed that the front passenger’s side A-Pillar trims had become loosened. Two local dealers were contacted on various occasions, including McGovern Ford of Lowell (1212 Westford St, Lowell, MA 01851). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Hi, my power steering went out. It's tough to turn. I see there was a safety recall, 14S06, that mentions the power steering control module. According to the NHTSA website my car has a safety recall. MAY 29, 2014 NHTSA CAMPAIGN NUMBER: 14V286000 Loss of Electric Power Steering Assist If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

I was leaving the store pulled out on a main road in town about to head on the highway. My steering wheel locked and would hardly move with all my strength and the help of my significant other we pulled back into the store parking lot rarely missing hitting several vehicles in the process. I had my children with me at the time in this vehicle as well. The power steering assist fault message popped up. I had the vehicle towed to Ford Groves and after a diagnostic test was ran I was told it was my steering gear and the entire steering column needed to be replaced. The second opinion I got said it was the rack and pinion needing to be replaced. After doing research I found other reports of other 2013 ford explorer owners having wrecks due to this some with the same edition as myself (limited). There are recalls for the steering on 2013 ford explorer but not the limited. I need my edition to be added because this is clearly happening here as well. This was very dangerous when I explained to the dealership about the recalls they told me this was not accurate and was the wrong information. This was random and happened out of no where my vehicle was fine prior to this. Yes the vehicle is available upon request for inspection

To Whom it may concern, In February 2025 I was notified by Ford Motor Co. that there's been a recall on my 2013 Ford Explorer Manufacturer recall #24S02 and NHTSA recall #24V031. It also stated that I would be receiving another letter later in the year advising me to contact my dealer to make an appointment to have the recall problem fixed. I received another letter in September of this year advising me to contact my Ford dealer to make an appointment to get this recall fixed. I contacted my Ford dealer and they advised me that they have not received the parts yet and they didn't know when the parts would be arriving. Don't you think that Ford has had enough time to get this recall situation corrected ? They've known about this problem since 2023, and other than sending out a letter advising us of the recall, have done nothing to correct the problem, if in fact there really is one.

My 2013 White Four door Ford Explorer incidents occurred twice on the highway. The end pieces of the front windshield came off while driving on Hwy. 70 in Durham/Raleigh NC and on hwy somewhere in Raleigh! There was a Sherriff behind me the first time. My concern is the wind noise in my vehicle while driving and safety of the windshield for safety inspection. Crossroads Ford in Wake Forest NC service told me that it can take up to 30-60 days to get the parts for my 2013 Ford. I am disabled and I need my vehicle to be safe for doctor visits. Can the new parts be expedited or no?

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loosened, and water entered the vehicle through the interior light near the rearview mirror. The vehicle was taken to the dealer, where tape was applied to the trim pieces. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

The contact owns 2013 Ford Explorer. The contact stated that after starting the vehicle and shifting into reverse(R), the image on the screen was fuzzy. The message “Rearview Camera not Available” was displayed. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

Rear camera on 2013 Ford Explorer has stopped working. There is a safety recall for models beginning with 2015. This is just as much of a safety hazard with the 2013 model as with the 2015 model. Why are all Ford Explorers with this issue not covered by the recall?

Backup camera doesn't always work. It displays a black screen alot of times.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim on both sides of the windshield began to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The VIN tool search showed that there were no recalls associated with the VIN. The contact stated while driving at various undisclosed speeds, the passenger's side A-pillar was loose and damaged the paint on the wheel well. The local dealer was contacted and inspected the vehicle. The contact was informed that there were no issues. The dealer then orders the part to do the repair. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at various undisclosed speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired for the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 179,904.

I HAVE A 2013 FORD EXPLORER XLT AND THE BACK UP CAMERA HAS GONE OUT. THE PROBLEM BEGAN ABOUT A YEAR AGO WITH THE CAMERA WORKING SOMEDAYS AND OTHER DAYS THE SCREEN WAS BLANK WITH A MESSAGE FOR ME TO CONTACT MY FORD DEALERSHIP. FROM WHAT I'VE READ, THIS IS A VERY COMMON PROBLEM WITH THE FORD EXPLORERS. SEVERAL OTHER FORD MODELS WITH THE SAME PROBLEM AROUND THIS PARTICULAR YEAR HAVE BEEN RECALLED BUT NOT THE EXPLORER, THIS IS A VERY DANGEROUS SITUATION AS MOST FORD EXPLORER OWNERS WILL TELL YOU THAT IT IS VERY DIFFICULT TO SEE PROPERLY WHEN REVERSING IN A FORD EXPLORER ESPECIALLY WITHOUT THE BACK UP CAMERA. THE BACK UP CAMERA IS VERY MUCH NEEDED FOR THIS SITUATION. i'VE ALSO READ THAT THE PROBLEM STEMS MAINLY FROM A LEAK IN THE TAILGATE WHERE WATER LEAKS IN ON THE CAMERA CONNECTION THUS CAUSING IT TO MALFUNCTION AND EVENTUALLY GO OUT COMPLETELY. AS YET, i HAVE NOT HAD THE VEHICLE INSPECTED YET BY FOR OR A LICENSED MECHANIC. I WANTED TO CHECK TO SEE IF I COULD FIND WHERE A RECALL WAS ISSUED FOR THIS PROBLEM ON MY EXPLORER, BUT AFTER EXTENSIVE RESEARCH I HAVEN'T BEEN ABLE TO FIND ANY. I'M JUST WONDERING WHY THEY HAVEN'T RECALLED THE EXPLORERS TO FIX THIS PROBLEM.

I am writing to express concern about the ongoing delay in receiving the remedy for Ford recall 24V031 / 24S02 involving the 2011–2019 Ford Explorer (“Exterior A-Pillar Trim May Detach”). My vehicle, 2013 Ford Explorer (VIN: [XXX] ), was inspected by my local Ford dealer, who confirmed that the part is needed but still unavailable. I have been waiting for some time without any clear timeline or communication from Ford about when the repair can be completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front A-pillar trim sealant had deteriorated, and the failure was progressing. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim started flapping. The driver’s and passenger’s side A-pillar trims detached from the front windshield and the side window. The contact secured the trim pieces with duct tape. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and offered to secure the trim with colored tape. The dealer previously informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.

Odometer Fraud. The contact purchased a 2013 Ford Explorer. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 106,796. It was later discovered that the mileage on the Title was 160,412; however, it was discovered that the mileage was 203,912.

The rear view camera is experiencing the same issues as the most recent recall of 2015-2025 explorers. Most often the rear view camera does not work at all --- other times it is on for a short duration, or is pixelated. I've watched the recalls expand from 2020 Ford vehicles to now 2015. Why doesn't it include earlier vehicles still on the road?

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to reverse into a parking spot, the rearview camera was intermittently inoperative. The failure had occurred on several occasions. No warning lights were illuminated; however, the message "Contact the Dealer" was displayed on the instrument panel. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rearview camera needed to be replaced. The dealer made the contact aware of an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was approximately 65,000.

Backup camera failed and almost hit another car.

Backup camera failed and almost hit another car.

Pillar molding driver side

Power steering assist fault and service advance trac alerts came on in the dashboard when car was cranked up to drive. I was unable to turn the steering wheel easily and the vehicle was difficult to steer. My safety and the safety of others would be put at risk when attempting to drive the vehicle because the steering wheel locked up and was very difficult to turn. I happened to be at a Firestone service center at the time that this event took place. The technician was testing the battery and the alternator for me after a new battery was inserted into the vehicle. When the technician pulled the vehicle around for me to leave, I was unable to drive away due to the steering issues that had occurred. The vehicle has not been inspected by the others at this time. The warning lights came on just as I was about to drive away from the Firestone service center on 09/27/25. The technician notified me that Firestone was unable to repair those types of issues on my vehicle and the vehicle would need to be taken to a Ford dealership or mechanic of choice for further repairs.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

I am the owner of a 2013 Ford Explorer and have been experiencing repeated failures of the rear-view camera system. The camera often goes blank, displays distorted images, or intermittently cuts out when the vehicle is placed in revierse. I have reviewed the current recalls related to defective rear-view cameras on Ford vehicles, particularly those affecting model years 2015 and newer. While my 2013 Explorer is not included in these campaigns, the symptoms are identical to the recall descriptions and create the same safety risk: a loss of visibility when backing up. I am requesting that this issue be formally documented and investigated for the 2013 Ford Explorer, and that my vehicle be considered for inclusion in any applicable recall or service campaign. I have approximately 126,000 miles on my vehicle. I did have Dave Sinclair Ford (dealer) look at this on 4/15/2024 and the cost to repair was approximately $800+. I did not have the work completed. Please advise me on next steps, including whether my VIN can be added to any active recall. Thank you for your attention in this matter.

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the driver’s side windshield exterior A-pillar trim was significantly loose. The contact was able to temporarily secure the A-pillar trim by applying glue to the trim. The contact later received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to an unknown dealer, but the vehicle was not diagnosed or repaired. The dealer confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the windshield on the driver’s and passenger’s sides had detached from the vehicle. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was 100,063.

The contact owns a 2013 Ford Explorer. The contact stated that the exterior A-pillar trim was loose. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts for the recall repair were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

In September I started to notice a strong fuel odor coming from my 2013 Ford Explorer. I had the exterior of the vehicle cleaned thoroughly to ensure no gasoline was spilled on the vehicle while refuelling. The smell did go away temporarily, until I refuelled the vehicle. The odor has returned, and will not go away. On 10/6/2025 I took my vehicle to a local mechanic that works on my vehicles. A visual inspection was performed and they informed me that there is a leak and it appears to be coming from the top of the tank or an area above the tank. It is hard to identify the exact source without lowering the tank. They mechanic also informed me that Ford has a safety recall issue for something similar, 13S04. I checked with Ford and while there is a recall for the same model and year of my vehicle, my 2013 Explorer is not a part of the recall. I have contacted a local Ford Service Center and am waiting for a response from them.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the local dealer was contacted and informed the contact that parts were not yet available. The dealer sent a mechanic to the residence to check on the A-pillar trim pieces after the contact complained. The mechanic was advised that the trim pieces were loose. The contact was no longer driving the vehicle on the highway. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer; however, parts were not yet available to repair the vehicle. The contact stated that the vehicle was taken to the dealer several times. The contact was advised to order the parts from Amazon. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago. The contact called a local dealer about the recall repair after being aware that the passenger’s side A-pillar trim was loose. The dealer informed the contact that parts were not yet available. The vehicle was unable to be repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim and the front driver’s side A-pillar trim were flapping in the wind. The local dealer was contacted, and automotive body tape was used to secure the trims as an interim repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving at 65 MPH, the trim on the bottom of the windshield detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The contact stated that the trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the contact observed that the driver’s and passenger’s side A-pillar trims had partially detached. The dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had started to detach. The vehicle was taken to the local dealer, where it was inspected, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

Finally they have a recall on the backup camera but my 2013 Explorer was not included. My camera is doing the same thing, inverted. Sometimes a black screen. Can I go and get mine fixed without paying and be included in the recall also.