Ford Motor Company: Structure › Body › Roof and Pillars
Ford Motor Company reported this defect to federal regulators on Jan 19, 2024 and put the number of vehicles at risk at 1,889,110. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
The risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
The remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
9 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Ford Explorer | 300 | 6 | 0 | 2 |
| 2018 Ford Explorer | 734 | 7 | 7 | 16 |
| 2017 Ford Explorer | 1,704 | 14 | 11 | 34 |
| 2016 Ford Explorer | 2,465 | 15 | 14 | 39 |
| 2015 Ford Explorer | 1,814 | 9 | 1 | 37 |
| 2014 Ford Explorer | 1,684 | 7 | 6 | 32 |
| 2013 Ford Explorer | 2,237 | 12 | 11 | 44 |
| 2012 Ford Explorer | 830 | 7 | 6 | 10 |
| 2011 Ford Explorer | 1,198 | 8 | 4 | 30 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V031000.
Full record for the 2019 Ford Explorer → · Recalls carrying a do-not-drive advisory → · Where this data comes from →