2013 Ford Explorer complaints

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, CONTACT IN THE VEHICLE WOULD BECOME DIZZY AND NAUSEOUS FOR UNKNOWN REASONS. ONE PASSENGER BECAME VIOLENTLY ILL AND WAS TRANSPORTED TO THE EMERGENCY ROOM FOR TREATMENT. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SEALS WOULD NEED TO BE REPLACED BECAUSE THE EXHAUST FUMES WERE LEAKING INTO THE AIR CONDITIONING UNIT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 7,500.

TAKING A TRIP IN MY 2013 FORD EXPLORER SPORT (TEXAS TO FLORIDA) WITH THE 3.5 TURBOCHARGED ENGINE IN RAINING CONDITIONS AND VEHICLE BEGAN TO SHAKE VIOLENTLY, SHUDDER AND STALL WHEN I ATTEMPTED TO ACCELERATE. WOULD NOT DRIVE PROPERLY, CHECK ENGINE LIGHT CAME ON AND VEHICLE HAD TO COAST OFF HIGHWAY AND STAY IN HOTEL UNTIL DEALERSHIP OPENED NEXT DAY. LOSS OF TIME AND VERY DANGEROUS. *TR

MY 2013 FORD EXPLORER HAS BEEN AT THE DEALERSHIP FOR 3 WEEKS NOW AND STILL NO REPLACEMENT PARTS FOR THE FUEL PUMP. I HAVE CONTACTED FORD DIRECTLY 3 TIMES AND THEY CAN'T GIVE ME AN ANSWER AND HAVE BEEN IN CONSTANT CONTACT WITH THE DEALERSHIP AND NO ONE CAN TELL ME WHEN THIS PART WILL BE READY. I HAVE BEEN GIVEN A RENTAL BUT IT IS A CHEVY IMPALA, NOT ANYWHERE NEAR THE SIZE OF MY EXPLORER, AND HAD TO FIGHT TO GET THAT AS THEY ONLY PAY FOR A COMPACT CAR. I HAVE TWO YOUNG CHILDREN AND THIS IS SUMMER TIME AND WE ARE DOING A LOT OF TRAVELING THAT IS VERY DIFFICULT WITHOUT MY EXPLORER. IT WOULD BE NICE IF SOMEONE COULD GIVE ME AN ANSWER ABOUT HOW MUCH LONGER THIS IS GOING TO TAKE. I AM BEYOND FRUSTRATED AND READY TO ASK FORD FOR MY MONEY BACK SO THAT I CAN BUY A DIFFERENT VEHICLE BUT I ASSURE YOU THEY WON'T DO THAT. WHAT IS EVEN MORE IRRITATING IS I AM PAYING A MONTHLY PAYMENT AND INSURANCE ON A CAR I HAVE BEEN WITHOUT FOR ALMOST A MONTH. SOMEONE NEEDS TO STEP UP AND GET THESE PARTS OUT TO THE DEALERSHIPS. I ALSO DID NOT KNOW ABOUT THIS RECALL UNTIL READING AN ARTICLE ABOUT IT. NICE TO KNOW THAT I WAS NEVER NOTIFIED BY FORD!! *TR

MY PANORAMIC SUNROOF EXPLODED!! I WAS SITTING IN MY VEHICLE, PARKED IN THE DRIVEWAY AND HEARD A LOUD NOISE. I GOT OUT AND CHECKED THE TIRES AND AROUND MY VEHICLE. I SAW NOTHING UNUSUAL SO I GOT BACK IN, TURNED THE AIR OFF AND THAT'S WHEN I DISCOVERED IT WAS THE SUNROOF. I HEARD CRACKLING OF GLASS. GOT BACK OUT AND STEPPED IN THE BACK PASSENGER DOOR AND LOOKED ON TOP - IT HAD CRACKED IN THE SHAPE OF AN X WITH A SMALL POP UP RIGHT IN THE CENTER. IT WAS OBVIOUS THAT NOTHING HAD HIT THE GLASS BECAUSE I WAS PARKED IN MY DRIVEWAY AND THE GLASS WAS PUSHED UPWARD INSTEAD OF INWARD. I TOOK NUMEROUS PICTURES OF THE VEHICLE SITTING IN MY DRIVEWAY RIGHT AFTER THIS HAPPENED. DROVE IT TO THE NEAREST DEALERSHIP, WITHIN A HALF HOUR, AS PER THE SERVICE MGR. FOR PRE APPROVAL OF WARRANTY COVERAGE. IT WAS DENIED TWICE. FORD'S RESPONSE FOR DENIAL OF WARRANTY COVERAGE : " AS PER SECTION 3 OF THE WARRANTY AND POLICY MANUAL, DAMAGED GLASS (STONE CHIPS, SCRATCHES, ETC.) IS NOT CONSIDERED A WARRANTABLE CONDITION UNLESS AS RELATED TO ANOTHER DEFECTIVE COMPONENT. THE LOUD NOISE AS DESCRIBED BY THE CUSTOMER HAS GENERALLY BEEN FOUND TO BE THE TIME IN WHICH THE GLASS IS IMPACTED IN OTHER SIMILAR CASES. THE POINT OF IMPACT TO THE GLASS IS THE PLACE IN WHICH THE GLASS IS BROKEN AND BOWED UPWARD (BOW UPWARD DUE TO INTERIOR CABIN PRESSURE IS SLIGHTLY GREATER THAN AMBIENT PRESSURE WHEN WINDOWS ARE UP AND THE HVAC SYSTEM IS RUNNING.) UNFORTUNATELY, THIS BROKEN GLASS IS CONSIDERED TO BE DAMAGE THAT CAN NOT BE COV

THERE WAS GASOLINE LEAKING OUT OF THE FUEL MODULE INTO MY GARAGE WHEN I WENT TO GET INTO THE EXPLORER TO GO TO WORK. I ALSO HAVE A GAS HOT WATER HEATER IN THE GARAGE BESIDE WHERE I PARK THE EXPLORER. I WAS NOT AWARE THERE WAS A RECALL ON THIS UNTIL I GOT IT TO THE DEALERSHIP. THE FUMES WERE EXTREMELY STRONG. I OPENED THE GARAGE DOOR AND LET THE FUMES DISSIPATE AND DROVE IT TO THE DEALERSHIP FOR REPAIR WHERE I FOUND OUT NO PARTS ARE AVAILABLE AND WON'T BE UNTIL POSSIBLY SEPTEMBER. I WAS TOLD THAT MY VEHICLE IS NOT DRIVABLE IN ITS CURRENT CONDITION. I AM HANDICAPPED AND HAVE AN ELECTRIC CHAIR CARRIER ON THE BACK OF THE EXPLORER WHICH I HAVE TO USE TO TAKE MY ELECTRIC CHAIR TO WORK. NOW, I HAVE NO VEHICLE AND HAVE BEEN HOME FOR OVER A WEEK WITH NO VEHICLE I CAN DRIVE. I ASKED FORD TO SWAP MY EXPLORER FOR AN IDENTICAL ONE WHICH WAS DENIED. THEY OFFERED ME A 15 PASSENGER VAN TO DRIVE UNTIL MY VEHICLE IS REPAIRED BUT I WOULD HAVE TO PAY THE TAXES ON THE RENTAL COST DAILY UNTIL MINE IS REPAIRED. I CAN'T GET A 15 PASSENGER VAN IN MY DRIVEWAY MUCH LESS MY GARAGE! I NEED MY VEHICLE REPAIRED NOW OR A NEW VEHICLE. I CAN'T JUST DRIVE ANYTHING DUE TO MY DISABILITIES. IN ADDITION, IT SHOULD NOT BE MY RESPONSIBILITY TO PAY TAXES ON A RENTAL VEHICLE UNTIL MINE IS REPAIRED AS IT IS NOT MY FAULT THAT FORD'S FUEL MODULES ARE DEFECTIVE. I CAN'T AFFORD THAT COST IN ADDITION TO MY MONTHLY CAR PAYMENT AND GAS COSTS. *TR

FROM MY FORD EXPLORER LIMITED (WITH 5000 LBS FACTORY INSTALLED TOW PACKAGE), THERE WAS A HIGH SMELL OF GASOLINE AFTER FUELING VEHICLE. ODOR DID NOT DIMINISH. I BROUGHT THE VEHICLE TO MA DEALERSHIP, (5-17-13), WHERE MECHANICS DETERMINED THAT GAS TANK WAS LEAKING. PARTS NOT EASILY AVAILABLE. GAS TANK AND FUEL PUMP HAD TO BE REPLACED. I SPOKE WITH FORD NE REGIONAL MGR, [XXX], AND REQUESTED AN UPGRADE TO MY WARRANTY FROM 5YR TO 7YR. SHE SAID, "FORD DOES NOT PAY FOR PAIN AND SUFFERING," AFTER I SAID THAT THIS WAS A SERIOUS FIRE SAFETY HAZARD. SHE TOLD ME THAT NOTHING HAPPENED SO IT CAN'T BE CONSIDERED. NO UPGRADE ALLOWED! AND SHE ALSO TOLD ME THAT "PARTS BREAK, AND HAVE TO BE FIXED.!" AFTER 11 CONSECUTIVE DAYS AT THE DEALERSHIP, THE CAR WAS FIXED BY 5-28-2013. THE MYFORDSYNC SYSTEM HAS BEEN A NIGHTMARE. IT HAS BEEN SERVICED 10+ TIMES SINCE PURCHASE IN 9-2013. COMPLETE FAILURE TO WORK HAS HAPPENED. BLANK SCREEN, NO BACKUP CAMERAS. VERY EXPENSIVE VEHICLE. I SPOKE WITH THE DEALERSHIP MANAGER ABOUT A WARRANTY UPGRADE, BUT HE HAS NOT RESPONDED TO MY QUESTIONS, EVEN THOUGH HE SAID THAT HE, "HAS NEVER SEEN THIS GAS TANK PROBLEM." THIS CAR HAS REQUIRED MORE THAN 15 DAYS OF REPAIR IN THE FIRST SEVEN MONTHS, AND IT IS WELL UNDER 15,000 MILES. THE CURRENT GAS MILEAGE IS WELL UNDER THE STICKER MPG OF 26 HIGHWAY. IT IS RANGING FROM LOCAL OF A BEST OF 19 MPG TO A BEST OF (HIGHWAY) 21MPG. TOWING IT IS 14 MPG TO 15.4MPG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED AS THE BACK-UP CAMERA FAILED WITH THE ILLUMINATION OF THE LOW OIL PRESSURE WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE BACK-UP CAMERA WIRING NEEDED TO BE REPLACE BUT THE DEALER WAS UNABLE TO DUPLICATE THE STALLING PROBLEM. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED. THE FAILURE WAS LOCATED AT THE FUEL TANK, WHICH WAS LEAKING FUEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V109000 (FUEL SYSTEM, GASOLINE). THE FAILURE AND CURRENT MILEAGE WAS 10,500.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY OVER-STEER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,700. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE INTAKE HOSE FROM THE TURBO CHARGER HAD BECOME DISCONNECTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 399.

AFTER ENTERING A HIGHWAY MY HORN HONKED AND THE MESSAGE "NO KEY DETECTED" APPEARED. THE VEHICLE NEVER DIED BUT THIS HAS HAPPENED OVER A DOZEN TIMES. I HAVE HAD IT IN THE SHOP, WHERE THE SAME CONCERN WAS DUPLICATED, AND WAS TOLD THAT IT IS SOME SORT OF INTERFERENCE WITH THE RADIO FREQUENCY OF THE KEYS, THEY SAID THAT ANYTHING FROM PHONES TO CHARGES COULD CAUSE THIS AND THAT IT IS NORMAL AND I WOULD HAVE TO LIVE WITH IT. ON 1/17/13 AND AGAIN ON 2/11/13 AFTER PUSHING THE BUTTON TO TURN THE CAR OFF THE AUXILIARY POWER CAME ON. I WAS TOLD THIS IS OKAY AND THAT THE POWER WOULD EVENTUALLY TURN ITSELF OFF. 5/16/2013 THIS WAS THE SECOND TIME I NOTICED THAT MY RADIO HAD SHUT ITSELF OFF. I TURNED THE CAR ON AND THE RADIO WAS OFF, I KNOW I DID NOT TURN THIS OFF WHEN I TURNED THE CAR OFF. *TR

A FOUL EXHAUST LIKE SMELL ENTERS THE CABIN UPON ACCELERATION. THE DEALER ATTEMPTED TO IDENTIFY AND CORRECT THE PROBLEM, HOWEVER, THE CONDITION CONTINUES. *TR

I WAS MAKING A U-TURN NOT EVEN GOING MORE THAN 15 MPH AND MY 2013 FORD EXPLORER SPORT'S, WHICH ONLY HAS 6050 MILES ON IT, POWER STEERING SUDDENLY STOP WORKING AND ALL ACROSS THE DASH, WARNING LIGHTS LIT UP, STABILITY CONTROL FAULT, POWER STEERING ASSIST FAULT, TERRAIN MANAGEMENT FAULT, TRACTION CONTROL FAULT. I LOST POWER STEERING AND SLOWLY STEERED INTO THE NEAREST GAS STATION. I TURNED OFF MY ENGINE AND THEN RESTARTED IT, THE POWER STEERING WORKED AGAIN AND SOME OF THE WARNING LIGHTS WENT OFF, EXCEPT THE TERRAIN MANAGEMENT AND STABILITY CONTROL LIGHTS, I TURNED OFF THE VEHICLE A SECOND TIME AND ALL THE WARNINGS LIGHTS WENT OFF, I WENT STRAIGHT THE DEALERSHIP AND IT IS THERE NOW. THE SERVICE ADVISOR HAD SAID HE HAS SEEN THIS HAPPEN ONCE AND THEY REPLACED THE POWER STEERING GEARS AND SYSTEM. I AM VERY CONCERNED THAT THIS WILL HAPPEN AGAIN AND I WILL LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT AND HURT MYSELF AND MY FAMILY AND OTHER PERSONS. LUCKILY I WAS IN SLOW TRAFFIC AND A GAS STATION WAS NEARBY, AND I DID NOT HAVE MY FAMILY IN THE VEHICLE. FORD NEEDS TO ADDRESS THIS ISSUE WITH THE EXPLORERS AND FIX THESE SAFETY ISSUES ASAP! *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM COULD HAVE BEEN WITH THE STEERING, AXLE OR THE TRANSMISSION. THE DEALER DID NOT HAVE SPECIFICS PERTAINING TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 2,000. *TR

I EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, AS WELL AS STABILITY CONTROL, TRACTION CONTROL, AND TERRAIN MANAGEMENT SYSTEMS ERRORS. I WAS STOPPED AT AN INTERSECTION WAITING TO MAKE A LEFT TURN. ONCE I STARTED MOVING TO MAKE THE TURN (@ 5 MPH), A NUMBER OF BEEPS WENT OFF, WARNINGS WERE DISPLAYED ON THE VEHICLE INFORMATION SCREEN, AND I LOST POWER STEERING. AFTER PULLING OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING, I TURNED OFF THE CAR AND THEN RESTARTED. AT THIS POINT THE POWER STEERING WAS WORKING, BUT THE TRACTION CONTROL AND TERRAIN MANAGEMENT ERRORS WERE STILL HAPPENING. AFTER A MINUTE, THE TRACTION CONTROL LIGHT WENT OFF. THERE WAS STILL AN ERROR WITH THE TERRAIN MANAGEMENT. AFTER GETTING HOME SAFELY 90 MINUTES LATER, I RESTARTED IT AGAIN, AND ALL SYSTEMS SEEMED TO BE WORKING, WITH NO ERRORS REPORTED. *TR

ON MULTIPLE OCCASIONS THE NAVIGATION SYSTEM HAS GONE "OFF ROUTE" WHILE DRIVING TO A DESTINATION. OFF ROUTE MEANS THE GPS IS STILL DISPLAYED BUT THE MARKER IS MOVED OFF TO THE SIDE OF THE ROUTE ON THE MAP. THIS INDICATES TO THE SYSTEM THAT IT IS "OFF ROUTE" AND STARTS DISPLAYING MESSAGES AND ADDITIONAL DIRECTIONS. THIS IS A SERIOUS DISTRACTION AND HAS ALMOST CAUSED ACCIDENTS BETWEEN TRYING TO WATCH FOR THE TRAFFIC SIGNS AND FOLLOW OR CORRECT THE RE-ROUTE. WHEN CONTACTING CORPORATE FORD, THEY ARE AWARE OF THE ISSUE; HOWEVER, WE ARE TOLD THERE IS NOTHING THEY WILL DO TO CORRECT IT. THIS IS A SERIOUS ISSUE THAT IS AFFECTING A NUMBER OF THEIR VEHICLES AND THEY DO NOT BELIEVE THAT IT IS SERIOUS ENOUGH TO WARRANT A FIX AT THIS TIME. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE THE ENGINE WAS STARTED AND ALSO, WHILE DRIVING AT LOW SPEED. THE POWER STEERING WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT WAS ABLE TO COAST TO THE SHOULDER TO RESTART THE ENGINE. THE VEHICLE THEN FUNCTIONED NORMALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE APPROXIMATE MILEAGE WAS 8,000. UPDATED 5/24/13 *CN

THE FUEL PUMP STARTED TO COME APART UNDER NORMAL DRIVING CONDITION RELEASING RAW GAS FUMES INTO THE PASSENGER CABIN. THIS DEFECT MADE THE CAR UNSAFE TO DRIVE. *TR

WHILE ACCELERATING UNDER FULL THROTTLE THE VEHICLE STEERING BECOMES ERRATIC AND THE VEHICLE WANTS TO WEAVE SIDE TO SIDE WITH NO INPUT FROM THE STEERING WHEEL. I AM EXTREMELY CONCERNED THAT THIS WILL EVENTUALLY CAUSE ME TO HAVE MOTOR VEHICLE COLLISION WHEN TRYING TO PASS ANOTHER VEHICLE, GET UP TO SPEED ON FROM A HIGHWAY ON RAMP, OR WHILE TRYING TO AVOID ANOTHER SITUATION. I WOULD LIKE THE NHTSA AND FORD TO EVALUATE THEIR 2013 FORD EXPLORER LIMITED 4WD FOR UNINTENTIONAL STEERING SWAY UNDER FULL ACCELERATION. *TR

I AM REPORTING AN EMISSION ISSUE WITH THIS VEHICLE AND THE PREVIOUS ONE I HAD WITH SAME ISSUE. SOMETHING NEEDS TO BE DONE TO MAKE THIS NOT HAPPEN TO ANYONE ELSE. I AM BREATHING EXHAUST FUMES IN THE CABIN AT HARD ACCELERATION THROUGH THE AC SYSTEM ALL THE TIME EVEN AFTER THEY SO CALLED FIXED THIS VEHICLE. EVEN WITH MODERATE ACCELERATION PASSING SOMEONE. I AM GOING THROUGH THE LEMON LAW AT THIS TIME. THE SMELL IS SO BAD IT IS GIVING ME HEADACHES ALL DAY AND NIGHT AND EFFECTING MY HEALTH. IF IT IS IN TWO VEHICLES THEN IT IS IN ALL OF THEM FORD NEEDS TO FIX THIS PROBLEM PERIOD NOT PART FIX IT. I WAS TOLD BY FLORIDA ATTORNEY GENERALS ATTORNEY TO REPORT THIS TO YOU. *TR

I DROVE MY RECENTLY ACQUIRED AND NEW FORD EXPLORER SPORT FOR FIRST TIME ON THE HIGHWAY ON MARCH 4, 2013. WHEN ACCELERATING TO PASS A TRUCK, I LOST CONTROL OF FRONT END TO POINT OF SWIRLING AND NEAR COLLISION WITH THE TRUCK. I DON'T CONSIDER THIS A FLUKE AS SAME HAPPENED A WHILE LATER DURING SAME HIGHWAY TRIP. I'M VERY FAMILIAR WITH HIGH HORSEPOWER PASSENGER VEHICLES AND SPORTS CARS FOR THAT MATTER. I AM ALSO VERY FAMILIAR WITH HIGHER AND ALLOWABLE SPEEDS HAVING DRIVEN AND HANDLED SPORT CARS AND PASSENGER VEHICLES ON GERMAN AUTOBAHNS WHILE LIVING IN EUROPE. IT IS MY EXPERIENCE AND BELIEF THAT THE COMBINATION OF CHARACTERISTICS (WEIGHT BALANCING IN COMBINATION WITH SIGNIFICANT HORSEPOWER, POSSIBLY LARGE TIRE SIZE, TRACTION AND FOUR WHEEL/FRONT WHEEL DRIVE ASPECTS, THRUST ETC.) MAKE THIS VEHICLE, THE FORD EXPLORER SPORT, EXTREMELY DANGEROUS ON HIGHWAY WHILE ACCELERATING AT ALLOWABLE SPEEDS. A LOCAL DEALERSHIPS' EXPERT (READ: DEALER IS AN INDEPENDENT CONTRACTOR) IN INDIANA CONFIRMED MY OBSERVATIONS AND BELIEFS AND USED TERM "SQUIRLYNESS" TO DESCRIBE VEHICLES' HANDLING WHEN ACCELERATING AT HIGHWAY SPEEDS. FORD INDICATES THAT VEHICLE OPERATES AS DESIGNED, I CONTENT THE DESIGN IS BAD, CAUSING THIS FORD EXPLORER SPORT VERSION TO BE VERY DANGEROUS. IN MY MIND IT IS ENTIRELY FORESEEABLE THAT ACCIDENTS WILL HAPPEN TO UNSUSPECTING DRIVERS OF THIS VEHICLE BASED ON THE VEHICLE CHARACTERISTICS. OBVIOUSLY THIS IS SOMETHING THAT WILL NOT BE ADMITTED TO BY FORD DUE TO PRE-EMPTIVE LIABILITY ASS

THIS 2013 EXPLORER XLT 4WD WITH 345 MILES ON IT AND LESS THAN TWO WEEKS OLD EXPERIENCED COMPLETE ENGINE FAILURE WHILE BEING DRIVEN IN A RESIDENTIAL AREA AT MID-DAY. *TR

VEHICLE PURCHASED LATE NOVEMBER 2012,LATE DECEMBER 2012 AUTO HIGHBEAMS STARTED WORKING ERRATICALLY OR NOT AT ALL, OUTSIDE AIR TEMP WHEN THIS ISSUE STARTED WAS ABOUT 50DEGREES, FORD CLAIMS THAT ADVERSE WEATHER CONDITIONS WILL DECREASE THIS OPERATION, SUCH AS FOG, DIRTY WINDSHIELD, SNOW OR OTHER OBSTRUCTIONS TO THE CAMERA THAT OPERATES THE SYSTEM. UNDERSTANDABLE, BUT WINDSHIELD CLEAR NO OBSTRUCTIONS, YOU CAN SEE ON COMING TRAFFIC 3/4 TO A MILE AWAY OR FURTHER, LITES FAIL TO DIM OR GO BACK TO HIGHBEAM MODE AUTOMATICALLY. FORD NOW CLAIMS AFTER INSTALLING A NEW CAMERA THAT THE OUTSIDE AIR TEMP IS TO COLD FOR THE SYSTEM TO WORK, YET WHEN A FORD MECHANIC TEST DROVE THE VEHICLE AT FORDS REQUEST HE FOUND THE SYSTEM, DIDN'T OPERATE, WOULD WORK FOR 2 OR 3 TIMES AS SUPPOSED TO, THAT THEN QUIT WORKING THIS WAS AT 20 DEGREE OUTSIDE TEMP. IN DRIVING THE CAR 20 TO 30 MILES THE SYSTEM WOULD OPERATE AND THE STOP WORKING AT WILL. FORD CANNOT FURNISH OR CLAIMS THEY DON'T KNOW WHAT THE OPERATING TEMP RANGE OF THE SYSTEM IS. AT NO TIME DURING THESE FAILURES WAS THERE ANY OBSTRUCTIONS TO THE CAMERA, WEATHER WAS CLEAR AND VISIBILITY WAS EXCELLENT. THE VEHICLE HAS BEEN INTO THE DEALERSHIP 3-4 TIMES AND STILL NOT FIXED, THE SUGGESTION FROM FORD IS THAT I WAIT FOR THE WEATHER TO WARM UP AND SEE WHAT HAPPENS. NOTHING IN THE LITERATURE STATES ANYTHING ABOUT TEMPERATURE, ONLY ADVERSE CONDITIONS OR CAMERA OBSTRUCTION . I CAN NOT BELIEVE I AM THE ONLY PERSON IN NORTH AMERICA THAT HAS THIS PROBLEM. THIS IS A

WITHIN A WEEK OF PURCHASING MY NEW VEHICLE, I STARTED TO ENCOUNTER A STALLING ISSUE WHEN BACKING VEHICLE. WHEN I PUT THE VEHICLE IN REVERSE AND SHIFT INTO DRIVE WHILE STILL ROLLING, THE VEHICLE STALLS. I HAVE SEVERAL OTHER FORD VEHICLES AND THIS DOES NOT HAPPEN WITH ANY OF THEM. I EVEN HAVE A 2012 FORD FOCUS THAT THIS DOES NOT OCCUR WITH. THIS HAPPENS ALMOST EVERYTIME. WHEN I GO FROM PARK TO REVERSE AND BACK OUT OF A PARKING SPOT. IF VEHICLE DOES NOT COME TO A COMPLETE STOP, WHEN I SHIFT INTO DRIVE, THE VEHICLE STALLS. AFTER SPENDING TWO DAYS AT THE DEALERSHIP, I WAS TOLD THERE IS NOTHING WRONG WITH THIS VEHICLE. THE DEALERSHIP ALSO TOOK OUT A FEW NEW VEHICLES ON THEIR LOT AND THEY WERE ABLE TO REPRODUCE THIS ON THE VEHICLES ON THEIR LOT. I FEEL THIS IS A HUGE DANGER TO ANYONE WHO HAS A VEHICLE THAT DOES THIS. THE DEALERSHIP STATED THAT THEY HAD BEEN IN CONTACT WITH THE ENGINEERS AT FORD AND THAT THIS IS A NORMAL REACTION ON THIS VEHICLE. I ASKED FOR THIS IN WRITING, THEY HAVE YET TO PROVIDE ME WITH A WRITTEN EXPLANATION. *TR

I JUST BOUGHT A 2013 FORD EXPLORER LAST WEEK AND I AM HAVING AN ISSUE WITH BURNT OIL SMELL GETTING INSIDE THE CABIN EVEN WITH A/C IN RECIRCULATION MODE. IT IS SUCH A DISAPPOINTMENT TO PAY OVER 40K FOR A BRAND NEW SUV AND BEEN DEALING WITH SUCH AN ISSUE. I HAVE A NEWBORN AND I AM AFRAID TO TAKE IT WITH ME IN THE EXPLORER BECAUSE I GUESS IT IS HARMFUL FOR ANYBODY. FIRST TIME I BOUGHT A FORD AND I AM NOT HAPPY ABOUT MY DECISION TO SWITCH BRANDS. I TOOK TO THE DEALERSHIP AND NEED TO GO BACK ON MONDAY TO DO A SYSTEM UPDATE BUT I DON'T THINK UPDATING THE SOFTWARE IT'S GOING TO SOLVE THE PROBLEM. I HOPE SOMEONE FROM FORD CAN READ THIS AND PAY ATTENTION TO US BECAUSE IT'S NOT HEALTHY TO BE DRIVING INHALING HARMFUL FUMES. *TR

FORD EXPLORER LIMITED WITH 2ND ROW CAPTAIN'S CHAIRS. THERE IS A BUTTON TO PUSH THAT LOWERS THE SEATBACK. THE SEATBACK COMES FORWARD WITH AN EXCESSIVE FORCE THAT COULD POSSIBLY CAUSE INJURY, ESPECIALLY TO A CHILD. THIS MOTION SHOULD BE DAMPERED TO PROVIDE A SAFE LOWERING OF THE SEATBACK. MY ADULT DAUGHTER WAS IN THE PROCESS OF LOWERING THE SEATBACK WHEN SHE WAS STRUCK IN THE HEAD. SHE SUFFERED A HEADACHE THAT LASTED TWO DAYS. I HAVE CONTACTED FORD MOTOR COMPANY, BUT THEY HAVE IGNORED MY CONTACT. *TR

AT ANY SPEED EXHAUST FUMES GET INTO PASSENGER COMPARTMENT. WITH VEHICLE IDLING AND CLIMATE CONTROL TO OFF POSITION, I LET IT IDLE 5 MIN. THEN TURNED CLIMATE CONTROL TO ON POSITION AND NOTHING BUT FUMES COME OUT THRU AIR VENTS. I BOUGHT THIS EXPLORER 10/23/12 AND IT HAS BEEN IN THE SHOP SINCE 12/12/12. FORD SENT A FIX FOR THIS EXPLORER AND IT DIDN'T WORK. FMC NEEDS TO CALL ME ASAP. THIS IS LOOKING MORE AND MORE LIKE A BUY BACK. *TR

THE SHIFTER CLICKS AS SOON AS I PUT THE GEAR IN PARK. TOOK IT TO DEALERSHIP AND WAS TOLD THAT IT IS NORMAL. I HAVE QUITE A FEW BAD EXPERIENCES WITH MY PREVIOUS CARS THAT I KNOW WHEN SOMETHING IS NOT NORMAL. TAKING THE CAR AGAIN TOMORROW SINCE IT KEEPS ON HAPPENING. IT'S ONLY BEEN 4 DAYS SO THE CAR SHOULD NOT HAVE ANY PROBLEMS. *TR

AS I WAS TURNING LEFT AT A LIGHT, MY POWER STEERING WENT OUT COMPLETELY IN THE CAR. I LOOKED DOWN AT THE INSTRUMENT PANEL AND IT WAS BRIGHT YELLOW AND SAID ADVANCE TRAC FAILURE. IT WAS VERY DIFFICULT FOR ME TO CONTROL THE SUV AND IT TOOK EVERY OUNCE OF UPPER BODY STRENGTH IN ME TO PULL INTO A PARKING LOT. I BARELY AVOIDED A HEAD ON COLLISION WITH ANOTHER SUV AS I TURNED INTO THE LOT. I PULLED INTO THE BACK OF THE LOT AND PUT THE SUV IN PARK AND TURNED IT OFF. UPON TURNING IT BACK ON THE POWER STEERING WAS WORKING AGAIN. I WAS VERY SHOOK UP SINCE I HAD MY 6 YEAR OLD DAUGHTER WITH ME AS WELL. I HOPE SOMEONE LOOKS INTO WHAT IS CAUSING THIS TO HAPPEN. MY BRAND NEW CAR IS AT THE LOCAL FORD DEALERSHIP AND WHEN I DROPPED IT OFF THIS MORNING I WAS TOLD THAT THEY HAVE NEVER HEARD OF SUCH A THING HAPPENING TO ANYONE. *TR

HEADLIGHTS DO NOT PROVIDE SUFFICIENT LIGHTING OF THE ROAD. IT FEELS LIKE SOMEONE HAS PAINTED BLACK PAINT ON 1/2 OF THE WINDSHIELD. ON A TWO LANE UNLIT ROAD THE CAR IS UNSAFE. THE LIGHTS LIGHT UP ONLY HALF WAY UP A STREET OR STOP SIGN AND LESS THAN THAT IF GOING DOWNHILL. THE CAR HAS BEEN IN THE DEALERSHIP 1 TIME AND THE LIGHTS HAVE BEEN ADJUSTED AS MUCH AS POSSIBLE. THE SERVICE MANAGER SAID HE DROVE ONE AND HAD TO STOP OVERNIGHT BECAUSE IT WAS SO BAD. THIS CAR IS NOT SAFE TO DRIVE AT NIGHT ON A TWO LANE UNLIT ROAD. *TR

HEADLIGHTS DO NOT PROVIDE SUFFICIENT LIGHTING OF THE ROAD. IT FEELS LIKE SOMEONE HAS PAINTED BLACK PAINT ON 1/2 OF THE WINDSHIELD. ON A TWO LANE UNLIT ROAD THE CAR IS UNSAFE. THE LIGHTS LIGHT UP ONLY HALF WAY UP A STREET OR STOP SIGN AND LESS THAN THAT IF GOING DOWNHILL. THE CAR HAS BEEN IN THE DEALERSHIP 4 TIMES AND THE LIGHTS HAVE BEEN ADJUSTED AS MUCH AS POSSIBLE. IN THE REPORT FROM THE DEALERSHIP TO FORD IT IS STATED AS A SAFETY ISSUE. THE DEALERSHIP SWITCHED THE HEADLIGHT ASSEMBLY FROM ONE EXPLORER TO ANOTHER WITH THE SAME RESULT. FORD MOTOR COMPANY SAYS IT IS A "CHARACTER OF THE CAR" THIS CAR IS NOT SAFE TO DRIVE AT NIGHT ON A TWO LANE UNLIT ROAD. *TR

POWER STEERING FAILURE WHILE BACKING UP AND DRIVING. TURNING VEHICLE OFF AND ON CAUSES POWER STEERING TO WORK. VERY HARD TO STEER, NOT SAFE TO DRIVE... DEALER IS PUTTING A HOLE NEW POWER STEERING UNIT IN... *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE REAR SECOND ROW PASSENGER SIDE SEAT BELT FAILED TO UN-LATCH WHEN OCCUPIED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHENEVER THE OTHER TWO REAR SEATS WERE NOT IN A FULLY RECLINED POSITION. THE DOWNWARD POSITIONING OF THE TWO SEATS COVERED THE SEAT BELT RELEASE BUTTON. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,200. UPDATED 10/26/12 *CN

RECENTLY TRADED A 2011 FORD EXPLORER FOR A 2013. THE 2011 DEVELOPED A CORROSION PROBLEM WITH THE SEAM ON THE FRONT UNDERSIDE EDGE OF THE HOOD. WE DID NOT WANT OUR 12K MILE CAR PAINTED ON SO WE TRADED IT FOR A 2013 FORD EXPLORER WE THOROUGHLY INSPECTED. 3 WEEKS AND 300 MILES LATER I OPENED THE HOOD WHILE CLEANING THE VEHICLE AND THE CORROSION HAS ALREADY STARTED CAUSING PAINT TO POP OFF THE UNDERSIDE ALONG THE SEAM SEALER. SO FAR FORD HAS FAILED TO TAKE ANY ACTION. FORD HAS A CORROSION / PAINT ISSUE WITH THIS MODEL AND OTHER'S WITH ALUMINUM HOODS.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED BOTH THE FRONT DRIVER AND PASSENGER LOWER DOOR SEALS WERE NOT EQUIPPED WITH A SLIP RESISTANT SAFETY TREAD. THE PASSENGER SLIPPED AND FELL WHEN ENTERING THE DOOR AS HER FOOT WAS PLACED ON THE DOOR SEAL. THE PASSENGER SLIGHTLY BUMPED HER HEAD AND SUSTAINED AN ABRASION TO THE LEG. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE DOOR SEAL WAS A MANUFACTURERS DESIGN. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 250.

WHEN ACCELERATING THE VEHICLE QUICKLY WITH THE AIR CONDITIONER ON (DOES NOT MATTER IF IT'S ON FRESH AIR INTAKE OR RECIRCULATING), THERE IS A DEFINITE ODOR OF GASOLINE EXHAUST IN THE CABIN OF THE VEHICLE. THE PROBLEM CAN BE DUPLICATED AT ANY SPEED, FROM A DEAD STOP OR ACCELERATING DURING A PASSING MANEUVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP AND TWO TECHNICAL BULLETINS WERE ADDRESSED (ONE FOR A VIBRATION SOUND COMING FROM UNDER THE HOOD WHICH WAS REPAIRED AND THE OTHER FOR THE EXHAUST ODOR IN THE CABIN). UPON COMPLETION OF THE FACTORY WARRANTIED TECHNICAL BULLETINS, THE ODOR REMAINED. UPON FURTHER REVIEW OF THE DOCUMENTATION, THE WRONG ODOR WAS ADDRESSED (RADIATOR FLUID, NOT GASOLINE EXHAUST). THE ODOR IS PRESENT REGARDLESS OF BURNING 87 OCTANE OR E-85 FUEL. *TR

AIR BAG FAILED TO DEPLOY IN A FRONT END CRASH.