Ford Motor Company: Wheels › Hub
Ford Motor Company reported this defect to federal regulators on Aug 28, 2017 and put the number of vehicles at risk at 630. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
The risk
A loss of the wheel or wheel end can increase the risk of a crash.
The remedy
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
7 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2017 Ford Explorer | 1,704 | 14 | 11 | 34 |
| 2016 Ford Explorer | 2,465 | 15 | 14 | 39 |
| 2015 Ford Explorer | 1,814 | 9 | 1 | 37 |
| 2014 Ford Explorer | 1,684 | 7 | 6 | 32 |
| 2013 Ford Explorer | 2,237 | 12 | 11 | 44 |
| 2012 Ford Explorer | 830 | 7 | 6 | 10 |
| 2011 Ford Explorer | 1,198 | 8 | 4 | 30 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 17E048000.
Full record for the 2017 Ford Explorer → · Recalls carrying a do-not-drive advisory → · Where this data comes from →