2013 Ford Explorer complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to the dealer, where it was diagnosed that the driver's side windshield exterior A-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim started to detach. The vehicle was taken back to the dealer, where it was confirmed that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 104,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim separated from the vehicle and flew off. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 99,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while attempting to start the vehicle, the contact heard a grinding sound coming from the steering wheel. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the steering module and rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 155,000.

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the glass moon roof panel became inoperable, and could no longer be opened. Additionally, there was rainwater leaking into the vehicle from the sunroof drainage system. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extend Coverage related to the failure. The failure mileage was 70,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims were detaching. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that A-pillar trims on the front drivers side and passenger’s side of the vehicle had detached from the vehicle. The failure mileage was 110,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact was able to pull over to side of the road. The contact turned off and restarted the vehicle, and the power steering functionality became operable. The contact stated that upon starting the vehicle the following day, the failure recurred, and the steering wheel locked up. The contact stated that the vehicle was undrivable. The messages "Power Steering Assist Fault" and "Service Power Steering" were displayed, and the traction control warning light was illuminated. The dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,572.

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “Camera Unavailable - Please Contact Dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(R), there was a beeping notification was heard and a message that a "Vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the passenger's side windshield exterior A-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the passenger's side and driver's side windshield exterior A-pillar trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield A-Pillar trim detached and flew off the vehicle. In addition, the contact stated that due to the failure, the front A-Pillar trim struck the windshield and caused several cracks. The contact stated that she was afraid to drive the vehicle, fearing that the fractured windshield might shatter. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact was advised to delay replacing the front windshield until the parts for the recall repair became available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact stated that an inspector arrived at the residence to inspect the vehicle. The failure mileage was 175,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle lost power steering functionality, and the steering wheel seized. The message "Check Power Steering" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 191,000.

Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available Recall is over 15 months old and manufacture still hasn't developed a resolution.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the driver's side A-pillar trim became loose. The vehicle was not repaired. The contact stated that on another occasion, while entering the vehicle, there was an abnormally strong mildew odor coming from inside the vehicle. The contact found standing water by the gear shifter. The contact became aware that water was leaking from the sunroof. The vehicle was taken to the dealer and the sunroof was replaced. The contact stated that recently, the contact found standing water inside the sunglass compartment located near the front windshield. The contact stated that the trim around the windshield was loose, and water was leaking inside the vehicle from the windshield. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

My backup camera doesn't always work and when it does there is a delay seeing the image. I get a warning sign on my SYNC screen saying the camera is not available and to contact the dealership. I have contacted the dealership and the said I needed to contact Ford. They have since directed me to NHTSA. Not having a backup camera is a safety issue since there are some things that cannot be seen in a mirror when backing up.

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off by the slipstream. The contact was unable to recover the trim. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Electronic Steering box is intermittent and sticking when turning left. Diagnosed with Steering gear replacement which has been recalled on other 2011-2013 Ford Explorers.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Steering Control Module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 127,000.

Check engine light goes on and off. May stay on a day or 2 but goes back off. When I get it checked no mechanic seems to know why. Same with the check charging system light that comes on. Also, the trim on the outside kept coming out, hitting my passenger side window and cracking it. It has completely come off 2 days ago. Rain is getting in my car. Back tires keep losing air. There was an issue with getting an alignment due to incorrect hardware and wiring. There is a safety recall for this.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 75 MPH, the passenger’s side A-pillar trim detached from the vehicle and the contact was unable to retrieve the trim piece. The vehicle was not repaired. The approximate failure mileage was 223,000. VIN tool confirms parts not available.

The camera in the console is reflecting everything backward. If I am backing into a parking stall, everything on my left appears on the right and vise versa. I don't rely on it but it is unsafe

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim had detached and flew off the vehicle. The contact also stated that the passenger's side windshield side trim had detached. The dealer was made aware of the failure. The contact was advised to take the vehicle to the dealer for a diagnostic test. The contact was requested to pay a diagnostic fee. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked unattended and turned off for a few hours, it caught fire. There were no warning lights illuminated prior to the failure. The fire department extinguished the fire. There were no reported injuries airbag deployment or crash. The vehicle was towed to a police tow lot. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who assisted with a claim. The failure mileage was approximately 250,000.

Driving vehicle along highway, two alerts came on from the computer. Power steering warning, System advancetrac warning. Could hardly steer the vehicle appropriately. My vehicle does not fit in the May 17, 2010, and February 28, 2012, recall as it was manufactured in 08/12 so I cannot fix this issue. The vehicle is unsafe for travel and is just 6 months after the recall making me believe it is apart of the affected vehcile

The contact owns a 2013 Ford Explorer. The contact stated that the rear camera was intermittently inoperable while reversing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the VIN and the model year were not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The Ford company put a recall out over a year ago on parts that were defective for windshield paneling and weather proofing. They have no ETA on recall parts to fix the issue - it’s been over 12 months and there are weather issues associated with the vehicle because of the missing parts. This is unacceptable.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while having the windshield replaced, the A-pillars on both sides of the windshield were cracked. The contact paid out of pocket for the A-pillar replacements. The contact stated that after a while one of the A-pillar trim detached and flew off while driving and the other A-pillar trim was cracked. The contact took the vehicle to an independent mechanic where both A-pillar trims were replaced again out of pocket. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact called another dealer a year later and was informed that parts were available and that the part was being held to have the recall repair performed. The contact arrived for the appointment and was informed that parts were not available and that the recall was being performed on a first come, first serve basis. Once the contact expressed frustrations with the dealer, the contact and the agreed to leave the vehicle with the dealer. The contact received a call from the dealer that only the passenger’s side A-pillar trim could be replaced. The contact was instructed to retrieve the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileag

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 3 MPH and turning the steering wheel, the steering wheel seized. The contact stated no warning light was illuminated. The contact turned off and restarted the vehicle; however, the power steering function failed to operate as needed. The vehicle was towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

The backup camera works for a couple seconds then goes to a all black screen

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that his daughter smelled a strong odor of fuel around the vehicle and in the residence while the vehicle was parked in the garage. There was fuel on top of the tank. The contact stated that after raising the vehicle up on a lift, it was determined that there was a leak coming from the fuel tank. There was no indication of fuel on the ground. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The contact called the dealer and was informed that a diagnostic test was needed. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 125,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had partially separated. The vehicle was taken to the dealer, where an inspection was performed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

As I drive mostly during low speeds the steering wheel locks in a turned position for a split second. This happens as I am navigating through neighborhoods and can’t turn the wheel too drastically. I could easily run into something or someone into me if I can’t control the vehicle direction. Not sure if the mechanic noticed as the problem persists at random times. No warnings have been shown on the dash board for this problem yet. The problems started around the beginning of April 2025.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed on the freeway, one of the windshield exterior A-Pillar trims separated and flew off the vehicle. The trim was replaced by the dealer. Additionally, the contact stated that the passenger's and driver's side windshield exterior A-Pillar trims had detached. The local dealer was contacted. The vehicle was not diagnosed repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

2013 Ford explorer lost steering while driving. Determined to be steering link. Incidentally also issue with toe link on rear. This were both recall issues in past

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 65 MPH, the passenger’s side A-pillar trim clip detached, and the contact was unable to recover the trim clip. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

The passenger side door trim that goes alongside the window broke off while driving down the highway. This is a safety hazard for other drivers. The A Pillar trim did the same thing a few months ago which is under recall. Not sure why this trim would not also be under recall.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, the contact saw a piece flapping on the windshield and the contact pulled over. There were no warning lights illuminated. The contact then pushed the part back into place. The contact arrived at the residence and attempted to glue the part back into place. The vehicle was then taken to a dealer but the vehicle was not diagnosed; however, the contact was informed that parts were not available and to wait for a second letter. The vehicle was not repaired for the failure. The failure mileage was approximately 132,000. VIN tool confirms parts not available.

Steering rack, vehicle VIN is not listed under the 2013 Ford explorer recalls although vehicle is now having the issues related to the recall.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.