2015 Ford Explorer

Defect. Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk. A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy. Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

Defect. Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk. A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy. Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.

Defect. Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Risk. A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy. Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.

Defect. Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.

Risk. A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy. Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.

Defect. Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.

Risk. The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.

Remedy. Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.

Defect. Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk. A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy. Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.

Defect. Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Risk. A loss of the wheel or wheel end can increase the risk of a crash.

Remedy. Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.

Defect. Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.

Risk. A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.

Remedy. Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.

Defect. Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."

Risk. If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.

Remedy. Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.

On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring …

During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the …

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which …

On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate a report alleging incidents of front brake hose failure in model year (MY) 2015 Ford Explorer Police Interceptor vehicles used by the Sacramento Police Department in its pursuit driving training program (VOQ 10705832).On September 28, 2015, ODI upgraded the investigation to an Engineering Analysis (EA15-005) to assess maximum front caliper crimp temperatures under various test conditions, test hose assemblies removed from police interceptor service for any signs of thermal degradation, and further …

On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate reports of low-mileage failures of front brake jounce hoses in model year (MY) 2015 Ford Explorer Police Interceptor vehicles operated as training vehicles by the City of Sacramento, California (ODI VOQ No. 10705832). To date, the Sacramento police fleet has reported a total of 7 front hose failures in 5 different Explorer Police Interceptor vehicles used for its Emergency Vehicle Operation Course (EVOC) training. Most of the failures occurred within the first few miles of service on a closed course …

Customer Satisfaction Program 21B11 - Supplement #1 - Certain 2014 - 2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt

Customer Satisfaction Program 21B11 Certain 2014-2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt: In all of the affected vehicles, the air bag light may illuminate as a result of a worn or damaged connection to the rear inflatable seat belt connector.

Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles - Carbon Monoxide Concern

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware …

This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

Some 2011-2019 Explorer vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper moulding to the door. To resolve the condition, follow the Service Procedure steps to reapply adhesive tape to the front door upper moulding. Follow …

Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition

Certain 2014-2015 Explorer and 2014-2016 Police Interceptor Utility Vehicles - Front Door Trim Panel Repair

2011-2015 EXPLORER AND MKT VEHICLES REQUIRING REPLACEMENT OF RIGHT FRONT AXLE SHAFT NO LONGER REQUIRE INSTALLATION OF THE CENTER SUPPORT BEARING HEAT SHIELD(7F469). THE HEAT SHIELD CAN BE DISCARDED.

Ford officially announced Safety Recall 25SA9 in October 2025 regarding a defective rearview camera affecting my 2015 Ford Explorer. I have actively inquired about getting this safety defect fixed at my local dealership, Century Ford in Mt. Airy, MD, for at least two years. However, Ford has continuously failed to provide a remedy due to a persistent "parts unavailability" delay. Under federal law, manufacturers are required to remedy safety defects within a reasonable timeframe. It has now been a full year since the recall became official, and two years since the issue was first raised, with no resolution or timeline in sight. This extended delay is completely unacceptable, compromises vehicle safety, and constitutes a failure to remedy the defect in a timely manner. I am filing this official complaint to request NHTSA intervention regarding Ford's failure to supply necessary repair parts to consumers.

Out of nowhere the steering assist quit when i turned on the car in question on to go work in the morning. Luckily for everybody it did not happen while on the road like many of the cases i have read about. Now i’m facing a $3,000 bill to repair a very common problem Ford refuses to recall.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera display flickered on and off. Additionally, the rear-view camera message was displayed. The dealer was contacted and made aware of the failure, and the contact was informed that parts were unavailable for the repair. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message “Rear-view Camera Unavailable” was displayed. The lights on the instrument panel failed to automatically illuminate or dim unless the lights were manually activated. The dealer was contacted and confirmed that the part was not yet available. The failure mileage was approximately 101,000.

The contact's son owns a 2015 Ford Explorer. The contact stated that the A-pillar trim had become loose and unsecured. The cause of the failure was not yet determined, and the vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V031000 (STRUCTURE).

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. The failure was persistent. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was unavailable. The failure mileage was approximately 85,000.

The water pump failed at 117,000 miles. The water pump is internal in the engine causing a extremely high repair bill and weeks of time without the vehicle. If we had not caught it soon enough we could have been looking at replacing the motor. Unfortunately for us this is a repair we have to make in a vehicle we are still making payments on and need for work.

The contact owns a 2015 Ford Explorer. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in reverse (R), the rearview camera displayed a blank or distorted image, followed by the message "Camera Unavailable - Please Contact Your Dealer." The dealer provided multiple estimated time of availability for the parts; however, the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 202,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the rear-view camera was intermittently inverted or inoperative. The contact stated that the message "Rear-view Camera Unavailable" was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank or distorted screen. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

I had no idea there was a fix for the recall on my a-pillar on my 2015 Ford Explorer. I can't get into most certified dealers for a fix and one has appointments for next year. And yet again, Ford has not sent a letter for the fix which means, my priority was pushed to somewhere at ther end of the line. Unacceptable. I've tried to contact them but to no avail. Even the online chat help box just loads. I left it open for over 5 hours and yet no one was there to help. It was a weekday late morning when I clicked the chat box to open it. This is EXTREMELY unacceptable. I have to drive around in this ugly car that looks like it belongs in a junkyard because its falling apart. Its embarrassing. I've sent demand letters to them. This is the last step. I'm calling ym lawyer on Monday 10/11/2026. Its unacceptable that I've no one to actually talk to on the phone or chat. And its unacceptable I haven't been sent a letter about the fix. And its stated in the recall notice letter that a letter will be sent once a fix is found. They didn't follow through with their promise to send the letter when the fix was found. Their website states there's a fix and to make anb appointment with the dealer or, which I find highly likely, they're lying about it.

Nothing has happened yet. Have been waiting 2.5 years for this recall to be fixed and I am afraid to drive my car without it being fixed so basically I am stuck at home and paying car insurance and maintenance on a car I can't drive far.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The failure was first intermittent and then became a constant failure. The dealer was contacted and confirmed that parts were only available for Mustang vehicles. The failure mileage was approximately 107,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera was inoperable or displayed a brief image. The vehicle was taken to a dealer, where the contact was provided with an estimate for the repair. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and informed the contact that parts were available for Mustang models. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 68,659.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that while in reverse(R), the rear-view camera failed to display a clear view image. Two local dealers were contacted, and the failure was confirmed. The failure mileage was approximately 29,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. The contact stated that while in reverse(R), the camera intermittently displayed a blank or distorted image on the screen. The message "Camera Unavailable - Please Contact Your Dealer" was displayed. The dealer was contacted but could not confirm when parts would be available.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the message that the rear-view camera was inoperable was displayed, and the rear-view camera displayed a blank image. The vehicle was taken to the dealer, where it was confirmed that the rear-view camera display had failed. The contact was informed that the rear-view camera display needed to be replaced. The contact was informed that the parts were unavailable. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot at approximately 20-25 MPH, the vehicle lost power steering assist functionality. The message "Power Steering Assist Fault" was displayed after the failure. The contact was able to continue driving and pulled into a parking space, where the vehicle remained overnight. The vehicle was in the process of being towed to the dealer for diagnostic testing and repair. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera displayed a blank screen, glitched with the message “Rear-view Camera Unavailable” was displayed with the message displayed upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure had been occurring over four years. The manufacturer was made aware of the issue.

ABS module failed. Contacted ford and was told the only thing I could do was purchase the same failed ABS module, even though there is a stop sale on it. The failure is anytime I put the vehicle out of park.

Intermittent locking of steering wheel while driving for about 8 months. Now it has complete loss of power steering. [XXX] says service advance trac and complete steering loss pull over safely. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while in reverse, the camera intermittently displayed a black screen. The dealer was contacted but could not confirm when parts would be available. The failure mileage was approximately 152,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 70 MPH, the front passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that while reversing, the rear-view camera displayed a distorted image with lines. The contact stated that intermittently the rear-view camera failed to activate as intended. Several dealers were contacted by phone and made aware of the failure; however, the contact was informed that the parts were unavailable. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The manufacturer was contacted by phone and was made aware of the failure and a case was filed. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the rear-view camera was intermittently inoperable. The message "Rear-view Camera Unavailable - Contact Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. A local dealer was contacted and stated that parts were only available for Ford Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera displayed incorrectly, causing the screen to go blank or forcing the image to appear reversed, shifted, or upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

The contact owned a 2015 Ford Explorer. The contact stated that while driving, the front windshield trim detached from the vehicle. Additionally, the ABS warning light illuminated on the instrument panel, and the "Service Advancetrac" message was displayed. Additionally, the message “Transmission not in Park” was displayed. The manufacturer was notified of the failure. The vehicle was taken to a dealer where it was diagnosed with gear shifter failure and an obsolete instrument panel.

Failure of replaced toelinks to be properly torque or design flaw. The toelinks continue to slide out of alignment and kick bottomf of both tires out. Causes instability in car, issues with differential and unnecessary wear of rear tires.

Driving down road and A pillar trim started to vibrate. Eventually while driving within 2 hour the lower part of the pillar raised up and flopped in wind. It was inspected and rejected for recall replacement in April 2025. Visual inspection by dealer service writer states the a pillar trims definitely meets the requirement for replacement but recall has expired

Oil smell in vehicle cabin, most likely from ptu, based on the oil smell.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image was occasionally blurry or displayed a reversed image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the rear-view camera had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 153,304.

I have reported this multiple times here and to Ford. The 2015 Ford explorer sport bucket seats in the back seat have defective seat belts. They do not release properly and in fact 1 of the 2 I had a child get STUCK in the seatbelt. I have been told by Ford dealer, and an outside service center, and I've looked it up as well online that over 200+ppl have complained of this issue. SEATBELTs that are LOCKED/DO NOT RELEASE is a huge safety issue!Yes this problem has been confirmed by Ford and an independent service center. No warnings occurred when this happened. This first appeared over 4 years ago and FORD has done NOTHING to address it!

The rear view camera display has intermittently not worked for over 2+ years. It appears blank or distorted and says contact your dealer. This happens about 80% of the time. I originally contacted the dealer about 18 mos ago, when this started happening and they said "they'd never heard of it" and in Oct. 2025 received a recall notice. The recall notice from Ford is Safety Recall Notice 25SA9/NHTSA Recall 25V695. I have called multiple times to the dealer to get this repaired as it's a safety issue! I called again today, Sept. 18th, and they said the parts are not available for the 2015 Ford Explorer, only other Fords listed on the recall. This needs to be addressed ASAP and parts made available. There are multiple safety issues on the 2015 Ford Explorer sport that are safety concerns, and Ford never addresses them in a timely manner.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while in reverse, the rearview camera intermittently failed to display an image. The message "See Dealer" was displayed. The dealer was contacted and confirmed that the remedy was not yet available. The failure mileage was approximately 125,000.

My 2015 Ford Explorer is subject to an open rearview camera safety recall (Ford recall 25SA9 / NHTSA recall 25V695), and the recalled rearview camera has now failed. The camera is no longer functioning properly, leaving me without the rearview camera image when backing up. Despite the failure of the recalled component, I have been unable to have the vehicle repaired because Ford has not made the recall remedy/part available for my 2015 Explorer. I have been waiting for the recall repair for an extended period of time. This is an active safety issue, not simply a notice for a component that might fail in the future. The recalled component in my vehicle has already failed, yet I am still being required to operate the vehicle without the safety feature because the manufacturer has not made the recall repair available. I am especially concerned about the risk when backing out of driveways and parking spaces where pedestrians or children may be behind the vehicle. I am requesting that NHTSA review Ford’s continued delay in providing a remedy for affected 2015 Explorer owners whose recalled cameras have already failed.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed an inverted image without guidelines. The dealer was contacted and confirmed that the parts were unavailable. The contact stated that the manufacturer failed to perform the recall repair in a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the message "Contact Service Center" was intermittently displayed on the instrument panel, and the rear-view camera intermittently became dark and the image was distorted. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the back over prevention camera image was hazy. The failure mileage was 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a black screen and displayed the image at the rear of the vehicle momentarily. Occasionally, the message, "Camera not Available," was displayed. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was contacted; however, the contact was unable to speak with a representative. The failure mileage was approximately 93,000.

While driving, the traction control failed, which caused the vehicle to no longer accelerate. Had to safely pull over and restart the vehicle, which reset the traction control warnings. But it happened again the next day. Losing power while driving is dangerous and scary.

The analog rearview backup camera module failed. The physical component is still installed in the vehicle and is available for inspection upon request. The driver is left completely blind to pedestrians, small children, and obstacles behind the vehicle when backing up. The driver is forced to repeatedly stop the vehicle in active traffic lanes to wait for the black screen to reset, creating an immediate risk of rear-end collisions. Yes. The failure was confirmed by a certified Ford dealership service department, which provided an estimate for a replacement camera module but failed to perform the physical repair. The vehicle was brought to a certified Ford dealership for inspection, but the service department turned the vehicle away, claiming the safety recall remedy was unavailable and refusing to log the inspection or create an official service record. There were no warning lamps or dashboard messages. The symptoms began in 2021/2022 with intermittent screen distortion and blue screens, which eventually degraded into a permanent, total black screen failure while shifted into reverse.

The contact owns a 2015 Ford Explorer. The contact stated while the vehicle was parked, the contact's brother became aware that the driver's side exterior B-pillar trim was loose. The contact was concerned that the front driver's side exterior B-pillar would detach and fall off while the vehicle was being driven. The dealer was made aware of the failure. The contact was advised to contact the manufacturer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 25V347000 (Structure); as a possible cause for the failure; however, the VIN was not associated with the recall. The failure mileage was approximately 65,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while parked, the windshield molding trim next to the pillar and windshield became raised. The contact stated that while driving on several occasions at various speeds, the driver’s and passenger’s side windshield trim was flopping and was loose, and there was wind entering the vehicle through the windshield trim. The vehicle was taken to the dealer, where it was determined that the exterior A-pillar trim needed to be replaced. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not available. The contact stated that while reversing, the rearview camera image was black, and the message "Camera Unavailable" was displayed. The dealer was contacted and informed the contact that the recall remedy was not available, but the vehicle could be repaired at the owner's expense with reimbursement provided later. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

Manufacturer Safety recall: # 24S02 2011-19 Explorer A-Pillar Trim Detachment Safety NHTSA: #24V031 [XXX] came a loose on FL interstate and reported to Riverside Ford 8-17-26 And dropped car off 8-18-26 They kept car two nights Call to pickup car but it was not fixed just ordered parts. My husband has to get [XXX] We have no transportation The car sits in our garage not drivable. Macon,GA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim panel separated from the vehicle, exposing the weathering strip. The failure allowed air and liquid to seep through the structure and enter the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available even though the recall information stated that parts were available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 137,000.

NHTSA Safety Complaint — Ford Recall 25V695 / 25SA9 Rearview backup camera has stopped working, limiting rear visibility. Camera is still installed and available for inspection. I cannot clearly see behind my SUV when backing, increasing the risk of striking a person, vehicle, or object. Hardy Family Ford confirmed the defective camera. Repair was delayed because the recall part was unavailable. Ford Recall 25V695/25SA9 remains unrepaired; Hardy Family Ford canceled my recall appointment because the remedy part is unavailable, despite my reporting this camera failure in 2022. I have been waiting for years for an available part. Ford issued a safety recall involving a defective rearview camera but the remedy remains unavailable. I have already been waiting for years for repair of this camera problem. My recall repair appointment was canceled because the required part was unavailable. Ford has an available new genuine Ford camera that the dealership can obtain, but Ford will not authorize its use under the recall. The only option offered to me is to personally pay $818 and seek reimbursement later. Ford Customer Relations has declined to provide another solution. Ford Complaint Case # CXH-08931193-Y5Q3B6

The rear view camera is distorted/and or blank, and can potentially cause an accident. It is available for inspection upon request. By not being able to see correctly with the rear view camera, I am unable to tell which direction a car is coming from, if there are cars passing behind me, or at times I see no image at all, just a blank screen, which can severely impact one’s ability to drive safe and responsibly. The issue has been confirmed by the manufacturer. The vehicle has not yet been inspected by anyone. There was no warning prior to failure, and it seemed to first appear the day I purchased the used vehicle in November of 2025.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached. Two dealers, including Bozard Ford (540 Outlet Mall Blvd, St. Augustine, FL 32084), were contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were unavailable with no anticipated availability date. The failure mileage was approximately 150,000.

My camera failed and I backed into a very pole causing over $5,000 worth of damage and time I didn’t have to have it fixed. I had this fixed at the dealership I purchased the vehicle from. My exhaust always had a nasty smell to it which I addressed when I received the customer satisfaction program 17N03 notice about it and I have had it addressed many times throughout the years when I go to the dealership (where I purchased the vehicle) for maintenance and repairs. My son will not ride in my vehicle because the smell gives him a headache and makes him feel nauseous. I purchased a carbon monoxide detector to test the levels myself after I recently saw a family passed away in the same vehicle I have due to that. I will be doing this soon! It’s frustrating I had to pay for repairs on my vehicle because my camera malfunction and I backed into a pole. To this day it is still malfunctioning so when the parts are in, I will have it repaired. My main concern is the carbon monoxide levels and health risks. My vehicle only has 67,000 miles on it, it shouldn’t have so many recalls and problems that cause major safety risks like it has.

The contact owns a 2015 Ford Explorer. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable or intermittently displayed a blank image. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown.