2017 Chevrolet Silverado 2500

Routine

Owners filed 54 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 5 times.

When it fails
020k40k60k90k120k200k
21,000 milesMedian miles at failure

27 complaints record an odometer reading. Failures cluster around 10,00020,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Electrical System12
020
Engine9
010
Power Train7
000
Service Brakes5
100
Structure › Body4
010
Steering4
000
Air Bags4
101
Unknown or Other3
010
Equipment3
000
Fuel/Propulsion System2
000

5 safety recalls

Part 573 reports
Fuel System, Diesel › Storage › Tank Assembly23V047000
Filed Feb 2, 202322,132 vehiclesGeneral Motors, Llc

Defect. General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

Risk. An engine stall increases the risk of a crash.

Remedy. Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030.

Equipment › Electrical › Engine Block Heater21V496000
Filed Jul 1, 2021338,020 vehiclesGeneral Motors, Llc

Defect. General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.

Risk. An electrical short-circuit can increase the risk of a fire.

Remedy. Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1-800-462-8782. GM's number for this recall is 212329840.

Engine19V328000
Filed Apr 25, 2019318,374 vehiclesGeneral Motors Llc

Defect. General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.

Risk. A short-circuit may damage the engine components and increase the risk of fire.

Remedy. GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.

Seat Belts › Front › Retractor17V567000
Filed Sep 14, 201738,048 vehiclesGeneral Motors Llc

Defect. General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."

Risk. The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.

Remedy. GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.

Seat Belts › Pretensioner16V651000
Filed Sep 8, 20163,640,162 vehiclesGeneral Motors Llc

Defect. General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Risk. A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Remedy. GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

What owners reported

Newest filings
Steering
Filed Jul 23, 2025105,000 milesKY

The contact owns a 2017 Chevrolet Silverado 2500. The contact stated that while driving approximately 15 MPH, the steering wheel became loose. The contact stated that there was an abnormal amount of slack in the steering wheel. The steering wheel failed to operate as intended. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the steering bushing needed to be replaced. The vehicle was repaired under the warranty, but the failure recurred three years later. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 105,000.

Air Bags
Filed Dec 20, 2024CA

Driving down the road under 40mph and headliner airbags deployed without an accident. The dash and steering wheel bags DID NOT deploy however the headliner bags deployed for no reason.

Electrical System
Filed Oct 21, 2024WV

Vehicle will crank but will not start. Throws code u0109. Fuel pump control module is on backorder with no estimated time frame. I am not the only person this is happening to with a truck that we are making payments on and will not run.

Fuel/Propulsion System
Filed Sep 25, 2024GA

Engine shut off while driving on the freeway (70mph), lost steering and braking capacity. lucky to make it to shoulder, The failure is the Fuel pump control module, second time(first failure at 48k miles, second at 98k miles) this has failed (part # 13558813). once this fails part is impossible to find. repair technicians at dealer says this is a very common failure. To my knowledge part has not been inspected. Dealer is not an option for repair due to the length of time they will keep vehicle (in key west was going to ve 3 months before they could look at it,) this failure the local dealer in Athens Ga, did not have a diesel mechanic to repair (not sure why this needed a diesel mechanic), Warning lights/message is : Reduced engine power....but did not say why reduced, engine just slowed and shut down in very heavy traffic.

Steering
Filed Sep 9, 2024TX

Power steering has failed. Truck drives stiff without power steering.

Service Brakes
Filed Sep 3, 2024TX

“Service Trailer Brake System” warning on DIC. Vehicle undriveable, INOP, Safety Issue! Start truck, the above warning will flash off and on, Code C1117 DTC.

Electrical System
Filed Jul 9, 2024OH

SOLVED my U029E with "Exhaust Fluid Service" and "Reduced Speed". For the past month I have been working on this issue on my 2017 Silverado 2500HD LT 6.6L. Tonight I purchased my 3rd NOX2 (downstream) sensor and IMMEDIATELY EVERYTHING WAS FIXED. So, what happened? Why did the previous 2 NOX sensors NOT work? A clue came from GM Parts Direct as the original part number was listed as "DISCONTINUED". Previously we had purchased 2 numbers matching NOX2 sensors 12676706. So why did these sensors not work when the one see image below immediately worked? CHEVY! They programmed out part number 12676706 from the computer and programmed in 12718676. 12718676 CURED OUR U029E and "Exhaust Fluid Service" and "Reduced Speed" issues. Companies are still selling NOX2 part number 12676706 because it was the original device DO NOT PURCHASE THE DISCONTINUED NOX2 SENSOR 12676706. INSTEAD PURCHASE THE 12718676 PART NUMBER.

Electrical System
Filed Jul 5, 2024OH

2017 CHEVY SILVERADO 2500HD LT 6.6L It all started on June 15, 2024 with a TRAILER BRAKE CONTROLLER (chafing wire that was grounding and shorting against the frame and bumper) resulted in a barrage of issues. Our truck being down over a month and throwing (so far) 16 codes just on the first 2 scanners. It has also taken out the TPMS too. U0137 Trailer Brake Control Module P1050 Reductant Level Sensor P11DB NOX SENOR 1 U0076 CONTROL MODULE COMMUNICATION POWERTRAIN SENSOR U101E LOST COMMUNICATIONS WITH DEDUCTANT CONTROL MODULE U029D LOST COMMUNICATIONS WITH NOX SENSOR 1 U029E LOST COMMUNICATIONS WITH NOX SENSOR 2 U02A3 LOST COMMUNICTIONS WITH PARTICULATE MATTER SENSOR U18A2 LOST COMMUNICATIONS WITH FUEL PUMP P203C REDUCTANT LEVEL SENSOR CIRCUIT LOW P204C REDUCTANT PRESSURE SENSOR CIRCUIT LOW U029E LOST COMMUNICATION WITH NOX SENSOR 2 P20B9 REDUCTANT HEATER 1 CONTROL CIRCUIT OPEN P0307 CYLENDER 7 MISFIRE P1488 TP MOTOR CONTROL CIRCUIT P0097 INSTAKE AIR TEMPORATURE (IAT) SENSOR 2 Upon having an advanced system scan there was an ADDITIONAL 128 CODES. Most of the codes referring to voltage to high and voltage to low. The entire truck is shutting down electrically and we can only assume that this will result in one of two options. First is that the vehicle will catch fire because of the system wide KNOWN WIRE CHAFING electrical issues. Second is that the vehicle is totaled / junked since Chevy will neither recall the KNOWN issues and is too busy changing customers for FRAUDULENT rep

Electrical System
Filed Jun 25, 2024OH

Another day another code. P11DB (NOX upstream). Now I am at NOX downstream, NOX upstream, DEF pump, cylinder 7 wire connector, Trailer Brake Controller wire harness, temperature sensor, and a dozen chafing wire harnesses because they are pulled to tight, have extreme bends in them or are rubbing against the frame, bumper, etc. Chevy recommended that I replace the cylinder 7 injector which was not the issue. At this rate if I paid Chevy to diagnose and repair this vehicle I would easily be $5,000+ in repairs since Chevy wants to do cab-off maintenance on everything now. This is manufacturer defects and consumer fraud and NTHSA is not holding Chevy accountable for. My Dad has a 1978 Pinto that he can start up and run to town but my 2017 Silverado can't even leave the farm.

Electrical System
Filed Jun 21, 2024OH

This is my 3rd complaint within 6 days. The entire electrical system in this 2017 Silverado 2500HD LT 6.6L appears to be committing suicide. First it was the Brake Controller Unit, Diesel Injector Connector (cylinder 7), P1050 DEF Level Sensor, U029E NOX Sensor Module 2 Communication Lost, U02A3 Lost Communication With Particulate Matter Sensor Module, and now P018B Code: Fuel Pressure Sensor "B". At what point will the manufacturer be held accountable for manufacturer defects on this vehicle (including the Dorman 603-009 Coolant Reservoir)? Every pump and sensor on the truck is failing within a week of the trailer brake controller failure? WHY is every wire harness on this vehicle (like so many others) failing? I cannot trust that I can even drive this vehicle without either STABILITRAC shutting it down or the defective wire harnesses catching fire.

Electrical System
Filed Jun 19, 2024OH

Engine wiring harness failure on my 2017 Silverado 2500HD LT 6.6. This time it is the cylinder 7 connector which is a very common complaint by Chevy owners. The wiring harness was installed with wires that were to short for the rear cylinders causing them to fail prematurely. This connector is snapped into position forcing the wires to bend at a tight 90 degree angle. Chevy is trying to force owners to replace the entire wiring harness instead of replacing just the defective connectors (GM 19368140, ACD PT3739). This failure causes the engine to idle and operate so rough that it engages STABILITRAC and forces reduced power mode.

Unknown or Other
Filed Jun 15, 2024OH

On [XXX], I was driving our 2017 Silverado 2500HD LT 6.6, with my family in Ohio when the trailer brake controller error started flashing on the dash and would not shut off, go silent nor correct itself. It almost caused an accident initially because it was distracting me by making me look down to READ the message. Then we were almost in a dozen accidents as we were traveling too slow for conditions, unable to get off the highway safely, and issues with steering and braking. In 10 minutes, the error sounded 50+ times. We were towing a 36’ 5th wheel trailer suddenly STABILITRAC also kicked on, REDUCED POWER (another message to look down and read), the engine started running so rough (another issues to look down at the gauges) that I thought the engine had blown. We were not in a safe place to pull over and power was cut dropping our speed from 70 to 45 in a 70 zone. Just after going up the hill, we had to continue down other side which we discovered that the trailer brakes were NOT operational. As we were burning our truck brakes going down the other side. The only reset is to shut off the key (which would lock the steering wheel, lose power steering and power brakes while driving). When STABILITRAC appears vital drivers data is BLOCKED. We removed the trailer brake fuse and the trailer battery charger fuse, but the TRAILER BRAKE CONTROLLER messages continued. Even with the trailer disconnected the the messages continued. The trailer brake wire under the truck had exposed wire

Electrical SystemFire
Filed Jan 30, 2024TN

I was driving with my front and rear motoried window defrost on because its cold outside right now when I started smelling something burning. I turned down the defrost knob. I opened the driver side window to air our the smell when suddenly the rear motorized window defrost sparked up into flames while I was driving. It was in full on burning up in flames. I pulled over and luckily I was able to put out the fire. I have contacted GM because when I google this issue it states GM put out a recall on 2014-2019 Silverado HD trucks but upon speaking with a GM customer representative my truck there is no such recall on these trucks. I could have been killed or worse killed someone else on the road. I am considering getting a lawyer involved with this issue.

Fuel/Propulsion System
Filed Oct 22, 2023AR

The capless fuel filler has failed. The door is stuck halfway open. This is a fire hazard if the truck were in an accident. My son has the same year model truck. Same exact specifications just a different color and hus has also failed. This should be recalled immediately because it's a fire hazard not to mention the emissions of the vehicle.this picture is looking straight down on the filler you can see it is not closed.

Power Train
Filed Mar 22, 2023IN

Transmission failure for the second time. the first time it happened it had 51,984 miles after I got it back, it happened again after an additional 41 thousand miles.

Engine
Filed Mar 17, 2023OK

The engine glow plugs keep failing, I have replaced 4 already and 2 more are now failed. The vehicle only has 66K miles on it currently and the failures started around 50K. I do not understand why this hasn't been recalled like the 2018 trucks, they share the exact same engine.

Electrical System
Filed Dec 1, 2022AK

When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.

Power Train
Filed Nov 1, 2022VA

At about 62,000 miles the vehicle check engine light came on with codes P0700 and P0741, the RPMs go up as you accelerate but will not shift unless you let off the gas pedal. Reaching 5-6000 RPMs. Had mechanic drop transmission pan no metal found. Reading several TSBs on this issue the transmission should be recalled. Also when towing camper there was some electrical issues when the trailer was contacted the truck would not recognize trailer connected, had to shut the truck off for few minutes and restart to recognize the connection. Truck also lost power when trailer was connected and ran very sluggish, also experienced the shifting issues.

Service Brakes
Filed Feb 20, 2022KY

I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.

Equipment
Filed Jan 11, 2022CT

The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

20 of 54 complaints, reproduced as filed.

Across model years

Worst on record: 2003
YearComplaintsRecallsFiresDeathsAssessment
20266200Routine
202528100Routine
2024139410Routine
202347120Routine
202294320Routine
202184610Routine
20201051030Routine
201974760Routine
201852520Routine
2017 — this page54550Routine
2016123520Routine
2015176660Routine
201440220Routine
201351310Routine
201253300Routine
2011104420Routine
201021510Routine
200961530Routine
2008191440Routine
2007204390Above average
2006177180Routine
20052691150Above average
20043682102Fatalities reported
2003449280Above average
2002351361Fatalities reported
2001300130Above average
2000132340Routine
199981221Fatalities reported
199873230Routine
199764213Fatalities reported
19962000Routine
19953000Routine
19943000Routine

Compare every Silverado 2500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Feb 2, 2023. Source: NHTSA Office of Defects Investigation.