2019 Mercedes-Benz Sprinter 2500

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Risk. A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy. Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Risk. Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy. Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Risk. A detached partition wall can increase the risk of injury.

Remedy. Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Risk. A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy. Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Risk. Vehicle rollaway increases the risk of a crash.

Remedy. Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy. The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk. An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy. Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

Risk. Unintentional vehicle movement can increase the risk of a crash.

Remedy. Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy. The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Risk. Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy. Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

Risk. A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Risk. A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Risk. In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.

Remedy. DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

Risk. Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

Remedy. DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk. A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy. DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.

Risk. Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy. DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.

Risk. In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.

Remedy. DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHAUBE.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

Risk. If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.

Remedy. DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Risk. The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Risk. A fuel leak can increase the risk of a fire.

Remedy. DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Risk. If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Risk. Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRADVER.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.

Risk. Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.

Risk. A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).

Risk. With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.

Risk. If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.

Risk. If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.

Risk. If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AGROHR.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.

Risk. An exhaust gas leak in the engine compartment increases the risk of a fire.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIND.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

Risk. If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station fuel pump may not automatically stop once the tank fill level is reached, potentially causing the fuel to overflow.

Risk. A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.

Risk. In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.

Remedy. DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.

Risk. If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.

Remedy. DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Risk. An inactive airbag system can increase the risk of injury in the event of a crash.

Remedy. DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Risk. Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy. DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.

Risk. A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.

Remedy. DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

Defect. Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.

Risk. Reduced taillight visibility increases the risk of a crash.

Remedy. MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

Risk. In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.

Risk. Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.

Remedy. DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FERNLI.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.

Risk. Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.

Remedy. DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEDSENS.

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Risk. Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy. DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

“My 2019 Mercedes-Benz Sprinter was subject to NHTSA Recall 23V-100 / Mercedes campaign 2023040008 (tel:2023040008) involving the interior blower fuse circuit and risk of overheating/fire. Mercedes performed the recall remedy by relocating/replacing the blower fuse circuit. Approximately two years later, the relocated fuse connection overheated and burned, damaging the fuse terminal and fuse box. The dealer has confirmed the affected circuit/part is defective and the fuse box now requires replacement. Mercedes has offered only partial goodwill assistance rather than full coverage. I am concerned the recall remedy did not effectively correct the original safety defect and that the vehicle could be at risk of another overheating event or fire.”

While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue

My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.

When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevents this issue by keeping the actuator servo motor from moving to the very last position (cold or hot). This simple preventive fix was never offered to us during our warranty period. Some forum users went further with a modification to servo motor shaft - apparently this fixed the undesirable flexing on heater flap. Now that the servo motor has failed and I no longer have any heat, I do recognize that there were warning signs. I now recall there were occasional instances where my temperature select did not have any effect until I drove the temperature all the way up or down. I believe this was the servo motor getting stuck briefly but it became unstuck before it completely failed. I feel this can be a grave safety issue because of individual circumstance. Most times it may be an annoyance. But in certain conditions (as I experienced) it will be a significant impediment to driver visibility. It also exposed me to roadside risk when I stopped to wip

The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.

Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.

The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway into the other lane during just moderate winds. I am a professional driver, having pulled double 45' tractor trailers and am very skilled in my driving. This crosswind assist feature is DANGEROUS, and I can barely retain control when it kicks in. It applies the brakes on the side that is getting pushed by the wind and tries to correct the steering all at the same time. It is way too abrupt. The tendency of the driver at that point may be to correct this as it is happening. If this was on icy roads the results would be catastrophic. It is hazardous even on dry roads. This is not a feature that Mercedes allows to be disabled. How can NHTSA allow this hazardous feature to not be included in a recall? I am scared for my safety and for that of my family. I have discussed this with the dealership with no affirmation that there is a problem. I am putting this in your hands with a Certified letter to go out to both your Executive Director Jack Danielson as well as Mercedes US CEO, Dimitris Psillakis requesting action for all Sprinter van owners that have this Crosswind Assist feature. Thank you.

Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. I called Mercedes USA and now they say it is not covered because we are past mileage limit and because we are past 3 years and don't have an extended warranty, they won't cover repair. Others have had this issue too listed on Sprinter-Forum where they have diagnosed it's from a cheap connector on the seats and unplugging the harness, adding dielectric grease, reset light, replace seatbelt solves the problem. This fix takes 30 minutes and they charge over $800 to repair. This seatbelt is original to the vehicle and if it's malfunctioning, this is a safety issue that should be addressed and covered for replacement or reimbursement if repairs have already been made. Some have noted that the shape of the seatbelt connector connection is causing this issue. Please keep me informed of progress with this. We will be paying $800 to fix this issue.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the instrument panel failed to display warning features as needed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.

Tire size: 245/75 R16 LT 120/116Q Tire: Kumho Crugen HT51 I was driving on [XXX] and had only been driving about 30 minutes. I heard a sound and could see rubber from rear passenger side tire separating from the tire. I assumed I had a flat tire and immediately pulled over to the right shoulder of highway. When I stepped out I was surprised to see a lot of damage due to the tire tread separating and thrashing around on rear passenger side of vehicle. A small section of the rear corner bumper that included a small door panel to get to propane tank was completely gone. There was a jagged hole in another section of bumper as well. A small section of the body panel had been torn off and was laying by tire. Also, tire tread had damaged side of RV with black rubber markings and scratches. There are some small dents too. The tire was NOT flat, but the tread was almost entirely gone leaving the tire without any rubber tread. This is a 2020 Mercedes Benz Airstream Interstate 19. So this is an RV Camper Van. Had this been the front tire, I believe it would’ve resulted in an accident or injury. Vehicle & tires were inspected by Mercedes Dealership just last June 2023. I’m very concerned that the remaining tires will have the tire tread separate as well. These are the factory tires that were on my vehicle when purchased new. I purchased this vehicle with only 17,500 miles. Vehicle only has 27,473 miles on it now and has only been driven on streets or highways. Tires do NOT show any signs

Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the passenger cabin through the cabin air intake drain valve because it is in the engine compartment. I realized that this is pouring carbon monoxide into the cabin ventilation system.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop. Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the wet/corroded connector out AND I was lucky enough it worked was I not left in a potentially life threatening situation. The weather was below freezing and this situation could have ended up requiring rescue, or worse. The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repa

The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when we’ve had the van serviced or in for repairs. Once it was put back together by our local Mercedes dealership. The second time, we were informed that we would need to pay over $300+ to repair the lock, even though the van is still under the three-year bumper-to-bumper warranty and has approximately 12,000 miles on it. We were also told to not use the locking mechanism to lock/unlock the door from the inside, as it’s not really designed for such usage. And since it had been broken by such usage, repairs would not be covered under the warranty. Anyone looking at the locking mechanism would find it reasonable to think that the locking mechanism should be able to be used to unlock the door from the inside. Furthermore, the fact that the door cannot be easily unlocked from the inside provides a significant safety concern should passengers need to quickly exit the van for any reason. Finally, the ease of breaking the locking mechanism, without any unreasonable force used, is an insult to the Mercedes brand and certainly not up to par with the quality of the vehicle we thought we were purchasing. And we found it additionally disappointing for the dealership to then inform us that Mercedes would

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the entire van burned

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer determined that the rear driver's side brake caliper was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 47,000. The VIN was unavailable.

The adaptive distance assist system shuts down if no vehicle is sensed for approximately 1.5 hours. The system typically will not re-engage until the vehicle is restarted with an object in front of the vehicle enabling the system to self confirm that the sensors are functioning properly. This is a defect as the system should never turn off due to lack of vehicle detection. A typical drive across west Texas or SW New Mexico makes this happen all the time.

When switching gears from park into drive or reverse. There is a large knock coming from the Differential area. The knock was getting louder, and the vehicle did not drive as smooth kept getting worse with time. I took it to differential specialist. He diagnosed the problem as loose axle shafts and replace left and right side costing me close to $3000.

In normal driving, the EGR valve becomes clogged with black soot, and the valve becomes jammed. The first symptom is a hesitation at approximately 1800 RPM, resulting in unpredictable forward motion. Within several hundred miles, this second symptom occurs, the engine will not operate above 2500 rpm, and vehicle acceleration and power is greatly reduced. Maximum speed is approximately 50 mph. No warning lights are illuminated. No warning messages appear. Cleaning the EGR valve fixes both symptoms. Has happened twice in 50,000 miles.

Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself and poke chopstick inside to see it dry. I looked down at the hoses and one of them was off the position where it must sit. I reached by hand I find this hose oiled on the bottom and completely loose (I can pull it out by hand, while it secured by clamp). What surprised me even more, I found second “fix solution” clamp mounted by someone not qualified to work as MB Technician.

The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise control failed twice during a 900 mile road trip. Once the sensor literally fell out of it's bracket leaving the system non working and putting my family at risk. Second time it failed during a snow storm with limited visibility in Wyoming. There are numerous reports in Mercedes forums that this sensor fails frequently jeopardizing the safety of occupants. There were not warnings prior to the failure and Mercedes

The automatic emergency braking feature is regularly activated while driving on the highway when driving under bridges and large overhead road signs. Sometimes, the van only beeps at me, indicating that an obstruction was detected but not doing anything in response. More alarmingly, however, the van has slammed on the brakes while going full speed on the highway several times, sending my tools flying forward and almost creating an accident with the car behind me. The dealership has tried to fix it 3 times and it’s still doing it. They first told me to keep the windshield clean, then they told me to keep my bumper radars clean. They replaced the camera on my last visit but the problem still exists. It seems evident to me that this is a defective system altogether and i don’t think the dealership will be capable of fixing it. I’m afraid to drive my van and I’m not sure what to do about it

Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street for approximately 10 minutes, vehicle was in park. Vehicle began rolling down the incline while in park. Crew was in vehicle applied the brakes to stop the vehicle from rolling. Vehicle was sent to dealer. Dealer advised that a vehicle parked with the transmission in park position and the parking brake not engaged, The vehicle may roll away. They attached pages from the owners manual stating if you park the vehicle with the transmission in park position and the parking brake is not engaged the vehicle may roll away. Engaging park position is not a fully adequate replacement for the parking brake. No warning lights were on inthe vehicle.

Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways or right into a low bridge. My stock Sprinter is close to 10ft tall.... When leaving Long Island, NY , even if you research your route and then entrust the navi system guide you - your route is guaranteed to change due to traffic information. I'm not expecting a miracle - but a truck GPS is not rocket science - don't route me into a low bridge or onto a parkway. A simple checkbox "avoid parkways" would be a start. Another good one would be "avoid low bridges" At the very least add an "OK" checkbox stating we all agree the supplied route is for entertainment purposes only and not to be relied on for vehicle navigation. Thank you for all you do for the public! , Mark

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver’s side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). The manufacturer had been informed of the failure and informed the contact that the issue was not a defect but an operator’s error. The failure mileage was approximately 50,925.

The contact's uncle owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that an abnormal rubbing sound was coming from the vehicle without warning. After an inspection, neither the contact nor his uncle could diagnose the cause of the failure. While the contact's uncle was driving 70 MPH, one of the rear driver’s side tires detached from the axle without warning. His uncle was able to pull over and the contact retrieved the tire. Upon inspection, they discovered that the inner wall of the rim had sheared and that the lug nuts were still attached to the rim. The contact stated that the failure was related to the poor design of the axle. Due to the failure, the vehicle was towed to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN was included in the recall. The failure mileage was 13,575. VIN tool confirms parts not yet available. Repair was finished by on Feb 4, 2020. Consumer never received invoice from them, as it went thought insurance company.

2019 MERCEDES BENZ SPRINTER 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRONIC MODULES. THE CONSUMER STATED THE EIS AND EZS MODULES ARE EXPOSED TO WET AND DAMP CONDITIONS. OVERTIME THEY CORRODE AND NEED TO BE REPLACED. THE CONSUMER STATED THE MODULES WERE IN A POOR LOCATION. THE CONSUMER STATED THE VEHICLE EXPERIENCED A FAILURE WHILE THE VEHICLE WAS NOT IN MOTION.

I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership said they made the repairs as necessary and sent me on my way. A few weeks later the power steering hoses blew while driving and almost caused an accident. I was stuck on the side of the road and lost all steering capabilities. Come to find out the dealership lied and never made the repairs as necessary as far as replacing the faulty clamps. After getting the vehicle towed back to the dealership they replace the clamps with cheap hardware store clamps and I have had problems with my power steering ever Since then. I’ve taken my vehicle back multiple times for them to make the repairs and they replace the power steering pump once with a remanufactured one unfortunately I continue to have power steering issues. This is all due to the faulty hose clamps on the power steering unit for the 2019 4x4 Sprinter Van. If they would’ve replace the hoses with longer hoses and the proper fittings this would’ve all been prevented and could potentially prevent a serious accident while driving.

The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings

The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you

I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.

The contact owns a 2019 Mercedes Benz Sprinter 2500. The contact state that while in PARK, the vehicle moved and rolled away. Additionally, while in park the vehicle moved when the seat belt was released. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was not available.

The contact's client was utilizing a 2019 Mercedes- Benz Sprinter 2500 for work. The contact stated while the vehicle was in park, the driver exited the vehicle however, it rolled backward, flipped over, and crushed the driver's legs. There were no warning lights illuminated. The driver sustained road and chemical burns and medical attention was provided. A police report was filed. There was no report of a fire or airbag deployment. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and inspected the vehicle where the black box was retrieved. The contact mentioned referenced NHTSA Action Number PE21019 (Power train). The failure mileage was 965.

DRIVER STATED HE PUT THE VAN IN PARK ON BUT DIDN'T ENGAGE THE EMERGENCY BRAKE. ON HIS WAY TO MAKE HIS DELIVERY, THE VAN STARTED ROLLING BACKWARDS WITH THE DRIVER SIDE DOOR OPEN AND ROLLED BACKED INTO PILE OF SNOW.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while the vehicle was parked, the vehicle started rolling backward without warning. The contact stated that the TPMS warning light was illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was stopping, the contact heard a humming sound coming from the driver’s side of the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the MBUX multimedia system became inoperable resulting in the rear-view camera not functioning as designed. Upon investigation, the contact associated the failure with NHTSA campaign number: 21V411000 (Electrical System, Back Over Prevention). The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.

THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS, OTHER PEOPLE'S PROPERTY AND 2 DRIVERS HAVE BEEN HURT AS A DIRECT RESULT OF THIS SAME PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2019 ##

WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. THIS UNIT HAS BEEN AT THE DEALER FOR ABOUT A MONTH NOW, AND THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE IS A LINK TO A VIDEO SHOWING THE ISSUE IN QUESTION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZTDGXOKP-N8 AND HTTPS://YOUTU.BE/Y7CY8CMFMCC

WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. WE HAVE A SECOND UNIT AT THE DEALER THAT HAS BEEN THERE FOR ABOUT A MONTH NOW. THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. THIS UNIT HAS NOT BEEN TO THE DEALER DUE TO THE EXCESSIVE DOWN TIME THAT WE ARE EXPERIENCING DUE TO THIS ISSUE. WE HAVE PROVIDED THE DEALER WITH ALL OF THE VINS THAT ARE IN QUESTION AND VIDEO EVIDENCE SHOWING THE PROBLEM. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE ARE A COUPLE MORE VIDEOS SHOWING THE ISSUE ACROSS THE 4 UNITS. 1) HTTPS://WWW.YOUTUBE.COM/WATCH?V=NLPPZSZ7G20 2) HTTPS://YOUTU.BE/HWPCJ4BEJE8 3) HTTPS://YOUTU.BE/LY7WQLXBHFE

WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. WE HAVE A SECOND UNIT AT THE DEALER THAT HAS BEEN THERE FOR ABOUT A MONTH NOW. THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. THIS UNIT HAS NOT BEEN TO THE DEALER DUE TO THE EXCESSIVE DOWN TIME THAT WE ARE EXPERIENCING DUE TO THIS ISSUE. WE HAVE PROVIDED THE DEALER WITH ALL OF THE VINS THAT ARE IN QUESTION AND VIDEO EVIDENCE SHOWING THE PROBLEM. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE ARE A COUPLE MORE VIDEOS SHOWING THE ISSUE ACROSS THE 4 UNITS. HTTPS://YOUTU.BE/LY7WQLXBHFE HTTPS://YOUTU.BE/D-SRVHCCFM0 HTTPS://YOUTU.BE/K9BOWLIAM94

OCTOBER 12 2020, VEHICLE WAS TURNED OFF AND IN PARK. DRIVER WAS NOT IN VEHICLE AND OUTSIDE OF VEHICLE MAKING DELIVERY. MERCEDES SPRINTER ROLLED BACKWARDS INTO SOMEONE'S CAR, COULD HAVE KILLED SOMEONE.

THE VEHICLE WAS TURNED OFF AND IN PARK. THE BRAKE WAS ENGAGED. IT ROLLED BACKWARDS DOWN A HILL ON TOP OF SOMEONE'S CAR AND COULD HAVE KILLED SOMEONE. UPONE MORE INSPECTION, IT WAS DETERMINED THAT THE MERCEDES 2019 SPRINTERS ARE MADE WITH FAULTY PARKING PRAWLS INSTALLED IN THEM NOT FIT TO HOLD A LARGE DELIVERY VEHICLE LIKE THE ONES THEY MANUFACTURE FOR AMAZON. THIS IS MY SECOND AMAZON BRANDED MERCEDES SPRINTER ACCIDENT ON DIFFERENT VEHICLES, WITH THE SAME EXACT FAULTY BRAKE OPERATING SYSTEM, THAT HAS HAPPENED IN SIX MONTHS. BEWARE OF 2019 AND 2020 BRAKE SYSTEMS INSTALLED ON MERCEDES SPRINTERS.

ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE.*DT Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN XXXXXX) with Mercedes. During the inspection, download of the ACM showed the engine was running at idle the whole time to the point of impact; operation of the transmission software to continuously shift to park when the driver’s door is opened was visually verified at the transmission inner manual lever; and the transmission was removed and disassembled to view the park pawl and ring gear. The ring gear had wear on the leading edge of the teeth consistent with contact with the parking pawl as it was attempting to engage. There was no injury or damage to the vehicle. It was taken to local dealer, who could find no reason for the roll away that had occurred. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”