NHTSA campaign 21V077000 · Part 573 safety recall report

Daimler Vans USA, LLC: Back Over Prevention › Sensing System › Camera

Daimler Vans USA, LLC reported this defect to federal regulators on Feb 17, 2021 and put the number of vehicles at risk at 198. The repair is free for as long as the recall stands.

The defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

The risk

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

The remedy

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

16 model years covered

Newest first

Vehicle	Complaints	Recalls	Fires	Crashes
2020 Freightliner Sprinter 1500	0	17	0	0
2020 Freightliner Sprinter 2500	7	17	0	0
2020 Freightliner Sprinter 3500	0	17	0	0
2020 Freightliner Sprinter 4500	0	17	0	0
2020 Mercedes-Benz Sprinter 1500	5	22	1	0
2020 Mercedes-Benz Sprinter 2500	80	22	1	3
2020 Mercedes-Benz Sprinter 3500	13	22	0	1
2020 Mercedes-Benz Sprinter 4500	1	22	0	0
2019 Freightliner Sprinter 1500	0	34	0	0
2019 Freightliner Sprinter 2500	4	36	0	1
2019 Freightliner Sprinter 3500	0	36	0	0
2019 Freightliner Sprinter 4500	1	34	0	0
2019 Mercedes-Benz Sprinter 1500	8	38	0	1
2019 Mercedes-Benz Sprinter 2500	68	42	4	8
2019 Mercedes-Benz Sprinter 3500	27	41	1	3
2019 Mercedes-Benz Sprinter 4500	9	38	1	1

What this page is, and what to do next

A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.

This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V077000.

Full record for the 2020 Freightliner Sprinter 1500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →