Daimler Vans USA, LLC: Electrical System › Software
Daimler Vans USA, LLC reported this defect to federal regulators on Feb 5, 2021 and put the number of vehicles at risk at 84,345. The repair is free for as long as the recall stands.
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
The risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
13 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Mercedes-Benz Metris | 7 | 8 | 0 | 0 |
| 2020 Mercedes-Benz Sprinter 1500 | 5 | 22 | 1 | 0 |
| 2020 Mercedes-Benz Sprinter 2500 | 80 | 22 | 1 | 3 |
| 2020 Mercedes-Benz Sprinter 3500 | 13 | 22 | 0 | 1 |
| 2020 Mercedes-Benz Sprinter 4500 | 1 | 22 | 0 | 0 |
| 2019 Mercedes-Benz Metris | 9 | 12 | 0 | 0 |
| 2019 Mercedes-Benz Sprinter 1500 | 8 | 38 | 0 | 1 |
| 2019 Mercedes-Benz Sprinter 2500 | 68 | 42 | 4 | 8 |
| 2019 Mercedes-Benz Sprinter 3500 | 27 | 41 | 1 | 3 |
| 2019 Mercedes-Benz Sprinter 4500 | 9 | 38 | 1 | 1 |
| 2018 Mercedes-Benz Metris | 28 | 10 | 0 | 0 |
| 2017 Mercedes-Benz Metris | 29 | 14 | 0 | 0 |
| 2016 Mercedes-Benz Metris | 127 | 13 | 2 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V055000.
Full record for the 2020 Mercedes-Benz Metris → · Recalls carrying a do-not-drive advisory → · Where this data comes from →