2021 Ford E-150

The contact owns a 2021 Ford E-150. The contact stated when he exited his vehicle, the electronic running board functionality was not operating. As the contact attempted to step out of his vehicle onto the ground, he fell and injured his right knee. The contact also stated his grandson almost experienced an injury from the faulty running board. There were no warning lights illuminated. The contact reported to the medical facility and received a shot in his right knee for the injury. The vehicle was taken to the dealer and diagnosed failure with a chip for the running board being inoperable. The vehicle remained at the dealer for a few days; however, was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,500.