Chrysler (FCA US LLC): Back Over Prevention › Sensing System › Camera
Chrysler (FCA US LLC) reported this defect to federal regulators on Sep 10, 2020 and put the number of vehicles at risk at 319,610. The repair is free for as long as the recall stands.
The defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
19 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Chrysler Pacifica | 173 | 5 | 3 | 7 |
| 2020 Dodge Durango | 56 | 2 | 3 | 0 |
| 2020 Jeep Cherokee | 334 | 3 | 7 | 9 |
| 2020 Jeep Gladiator | 484 | 7 | 7 | 11 |
| 2020 Jeep Grand Cherokee | 241 | 3 | 5 | 24 |
| 2020 Jeep Renegade | 64 | 3 | 1 | 10 |
| 2020 Jeep Wrangler | 618 | 12 | 12 | 17 |
| 2020 Ram 1500 | 641 | 14 | 6 | 24 |
| 2020 Ram 2500 | 162 | 10 | 4 | 5 |
| 2020 Ram 3500 | 116 | 11 | 7 | 6 |
| 2019 Chrysler Pacifica | 317 | 7 | 3 | 11 |
| 2019 Dodge Challenger | 59 | 3 | 3 | 5 |
| 2019 Dodge Durango | 146 | 4 | 2 | 5 |
| 2019 Jeep Grand Cherokee | 370 | 7 | 4 | 17 |
| 2019 Jeep Renegade | 80 | 4 | 1 | 9 |
| 2019 Jeep Wrangler | 747 | 9 | 11 | 10 |
| 2019 Ram 1500 | 1,496 | 30 | 11 | 76 |
| 2019 Ram 2500 | 193 | 12 | 9 | 8 |
| 2019 Ram 3500 | 138 | 14 | 5 | 12 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V191000.
Full record for the 2020 Chrysler Pacifica → · Recalls carrying a do-not-drive advisory → · Where this data comes from →