What owners reported
Newest filingsFiled Sep 12, 2022AZ
Taillight failure and corner light failure likely caused by faulty wiring as mentioned in 2015 lcm recall
Filed Feb 8, 2022MA
I was informed by my mechanic that my steering column shaft needs to be replaced on my 2004 primary vehicle. Ford says they do not have a recall and will not cover the service. I have a recall for THE SAME ISSUE for my (not currently driving) 2005 Ford Crown Victoria Interceptor made in the SAME LOCATION (St. Thomas). 2005 Manufacturer Recall Number 13S08, NHTSA Recall Number 13V385000). The recall includes cars originally sold in NH (both of mine) and says: SEVERE CORROSION CAN SEIZE THE LOWER INTERMEDIATE SHAFT WHICH MAY CAUSE THE UPPER INTERMEDIATE SHAFT TO COLLAPSE AND THE STEERING COLUMN LOWER BEARING TO SEPARATE. Safety Risk: IF THE LOWER BEARING SEPARATES, THE VEHICLE MAY EXPERIENCE A LOSS OF STEERING, INCREASING THE RISK OF A CRASH. How can Ford say there is no issue when there is an active recall for it on model years 2005-2011? Have there been reported issues/crashes of 2004 cars with this defect? Is there anything I can do to have Ford cover this? Or are they not bothering because there probably aren't many 2004s still on the road? Is it possible to get Ford to provide the manufacturer lot/date codes of the defective steering parts? As my 2004 & 2005 were built in the same location, I would bet my 2004 was built with the same steering part manufacturer lot as my 2005- they probably don't turn out the volume of police Interceptors as commercial cars. Thank you
Filed Jan 7, 2021109,000 milesIL
THE GOOD YEAR EAGLE SPORT TIRES TORE APART ON A SHORT TRIP TO THE GROCERY STORE AND CAUSED THE CAR TO BE UNSAFE TO DRIVE. THE TIRES WERE MANUFACTURED ON JUNE 2019 AND PURCHASED OCTOBER 2019 AND BY JANUARY 3RD OF 2021 THEY WERE FLAT AND CHEWED UP WITH ONLY AROUND 13,000 MILES ON THEM EVEN THOUGH THEY WERE 50,000 MILE TIRES. THIS COMPLAINT IS INVOLVING THE GOODYEAR TIRES THAT WERE ON THE CAR AND THE ONE THAT FAILED AND WAS CHEWED UP DESPITE LOW MILES AND RECENTLY MANUFACTURED/MADE WITHIN THE LAST 19 MONTHS PRIOR TO THIS HAPPENING. IT SHOULD BE NOTED THAT AFTER THE TIRE WAS DISCOVERED CHEWED UP THE BRAKE SYSTEM WAS IN NEED OF REPAIR AS THE TIRE CAUSED DAMAGE. THE BRAKES WERE NOT RESPONSIVE TO STOPPING AFTER THE TIRE WAS CHEWED UP EVEN THOUGH THERE WAS SOME BRAKING POWER WHEN BRAKE PEDAL WAS PUSHED DOWN TO THE FLOOR, THE BRAKING POWER WAS REDUCED AND THE BRAKE LIGHT ON THE CAR CAME ONE. THAT IS TO SAY THAT THE TIRE FAILURE DAMAGED SOME OF THE BRAKING COMPONENETS IN THE VEHICLE. DOT C0X3 2E1R 0619
Filed Dec 2, 2020117,000 milesCA
THE NEAD LIGHTS SHUT OFF WHILE DRIVING AT NIGHT AT 65 MILES A HOUR STOPED ON THE SIDE OF THE HIWAY SHUT OFF THE CAR PLAYED WITH THE HEADLIGHT SWITCH THE LIGHTS CAME BACK ON BUT NOW THEY WILL NOT SHUT OFF SO THE BATTERY MUST BE DICONECTED WHEN NOT IN USE WORKING ON FINDING A REPAIR SHOP T FIX IT
Filed Oct 29, 2020124,000 milesWA
2004 FORD CROWN VIC HEADLIGHTS STOPPED WORKING. I ORDERED AND REPLACED THE HEADLIGHT SWITCH AND MY HEADLIGHTS STILL DON'T WORK. I CAN'T DRIVE AT NIGHT ANYMORE. I HAVE CONTACTED FORD DEALERSHIP ABOUT A RECALL AND HAVE NOT RECEIVED A CALL BACK.
Filed Sep 28, 2020120,000 milesTX
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. THE CONTACT MANUALLY ADJUSTED THE LIGHT SWITCH AND THE HEADLIGHTS OPERATED AS INTENDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Filed Jun 12, 202055,600 milesAR
WHAT HAPPENED IS THAT I GOT THE VIN REPORT ONLINE AND ASKED ABOUT RECALLS, FOUND 5 RECALLS, AND WENT TO THE NHTSA AND NOW YOU DO NOT TELL ME IF THE RECALLS WERE MADE OR THE PROBLEMS FIXED. *TR
Filed Aug 22, 201996,000 milesMN
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WHILE TURNING RIGHT OR LEFT. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 96,000.
Filed Jul 12, 2019200,000 milesDC
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 30 MPH, THE LIGHTING CONTROL MODULE COMPLETELY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE REMEDY WAS NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 200,000. *TR*JB
Filed Feb 12, 201995,000 milesMI
THE DASHBOARD LIGHTS ARE NOT WORKING. THE FUSE WAS GOOD BUT I REPLACED IT ANYWAY. I ALSO REPLACED THE HEADLIGHT SWITCH.
Filed Sep 18, 201883,000 milesPA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME EXTREMELY STIFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING SHAFT AND STEERING LINKAGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 83,000.
Filed Aug 31, 2018227,201 milesTN
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AT COUNTRY FORD (888) 867-3993 (95 GOODMAN RD E, SOUTHAVEN, MS 38671), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 227,201.
Filed Aug 13, 2018200,000 milesCA
I WAS DRIVING AND ALL THE SUDDEN I START HEARING THIS REAL LOUD NOISE COMING FROM PASSENGER REAR AND ALL MY BRAKE LIGHTS ABS LIGHTS AND TRACTION LIGHTS CAME ON . WELL I WAS TOLD IT WAS WHEEL SEALS COME TO GIND OUT THERE IS A BIT GROVE OUT OF SHAFT WHERR BEARING RIDES. AND SHAFT IS VERY WEEK
Filed May 23, 2018155,200 milesNY
THE LIGHTING CONTROL MODULE FAILED ONE NIGHT. THE PASSENGER HEADLIGHT WENT DIM AND MY SIGNALS WOULDN'T WORK ON THAT SIDE. EVENTUALLY THE ENTIRE THING FAILED AND THERE WAS NO AUDIBLE CLICKING FROM THE MODULE.
Filed Mar 5, 2018152,500 milesAL
HORN,CRUSE CONTROL,AND OTHER FUNCTIONS ON THE STEERING WHEEL HAVE FAILED WHEN WE WERE DRIVING. UNKNOWN REASON.
Filed Feb 19, 2018160,000 milesGA
CARS PAINT IS FLAKING OFF GOING DOWN THE ROAD.
Filed Feb 7, 2018GA
PAINT IS FLAKING.
Filed Jan 9, 2018VT
MY CAR WAS RECALLED FOR A FAULTY LIGHTING CONTROL MODULE AND WAS REPAIRED IN JUNE 2014 BECAUSE THE HEADLIGHTS FAILED. TODAY THE LIGHTS EXPERIENCED THE EXACT SAME FAILURE. FORD IS REFUSING TO REPAIR IT UNLESS WE PAY FULL PRICE FOR DIAGNOSTICS, PARTS AND SERVICE. I HAVE FOUND THAT ANOTHER RECALL WAS ISSUED FOR THE SAME PART IN APRIL OF '17 BUT MY CAR IS NOT INCLUDED IN THE RECALL. RECALL #15S39. I CAN'T UNDERSTAND WHY THIS RECALL REPAIR WOULD ONLY LAST 3 YEARS UNLESS SOMETHING WAS FAULTY IN THE REPAIR PARTS OR INSTALLATION OF THE PART. PLEASE CAN SOMEONE HELP ME?
Filed Jul 10, 2017127,152 milesGA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 45 MPH, THE RUNNING LIGHTS IN THE FRONT AND REAR OF THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (THOMASVILLE FORD LINCOLN 1515 EAST JACKSON STREET, THOMASVILLE, GA 31792) WHERE IT WAS DIAGNOSED THAT THE LCM HARNESS FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT HE WITNESSED VISIBLE SMOKE COMING FROM UNDER THE DASHBOARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS12683333. THE FAILURE MILEAGE WAS APPROXIMATELY 127,152.
Filed Jul 9, 2017126,800 milesGA
I HAVE A 2004 CROWN VICTORIA. FORD HAS A RECALL OUT FOR 2003-2005 GRAND MARQUIS AND CROWN VICTORIA'S FOR THEIR LIGHT CONTROL MODULE (LCM) BECAUSE OF SOLDERS BREAKING CAUSING EXTERIOR LIGHTING NOT TO WORK. I TOOK MY CAR TO MY LOCAL FORD DEALERSHIP (APRIL 22, 2017) TO HAVE SUCH RECALL DONE BECAUSE MY EXTERIOR RUNNING LIGHTS WERE NOT WORKING. (PARKING LIGHTS FRONT AND RUNNING LIGHTS REAR) I ALSO ADVISE THE DEALERSHIP OF THIS. WHICH IS DOCUMENTED ON THE RECEIPT I HAVE KEPT. FORD DOESN'T REPLACE THE ACTUAL LCM, ALL THEY DO IS INSTALL A "BYPASS HARNESS" TO BYPASS THE ISSUE WHICH DOES NOT FIX THE PROBLEM. I LEFT THE DEALERSHIP WITH THE SAME LIGHTS STILL NOT IN WORKING CONDITION. AGAIN, STATED ON RECEIPT. THE PROBLEM FIXED ITSELF AND I ASSUMED IT WENT AWAY. NOW IT'S BACK BUT EVEN WORSE. AGAIN MY EXTERIOR LIGHTS ARE NOT WORKING, PARKING AND REAR RUNNING LIGHTS, AND NOW MY INTERIOR INSTRUMENT CLUSTER LIGHTS ARE NOT WORKING AS WELL. FORD KNOWS ABOUT THIS ISSUE. FORD REFUSES TO REPLACE THE FAULTY LCMS IN THESE CARS. I KNOW OF SEVERAL OTHER PEOPLE WITH THE EXACT SAME ISSUE I'M HAVING WHO HAVE CALLED FORD AND COMPLAINED. THIS IS A HUGE SAFETY ISSUE BECAUSE THERE ARE NO REAR RUNNING LIGHTS AT NIGHT, PERIOD. WHEN IT'S PARKED, ON ROADWAYS, HIGHWAYS, ETC. NO ONE CAN SEE ME AT NIGHT FROM THE REAR.. AND THE DASH LIGHTS ARE NOT ON. I CAN PROVIDE WHATEVER NEEDED TO HELP BECAUSE THIS NEEDS TO BE ADDRESSED ASAP. I'LL CALL TOMORROW IF I HAVEN'T HEARD BACK BEFORE.
Filed Jun 24, 2017GA
FORD SENT ME A WRITTEN SAFETY RECALL NOTICE 15S39 NHTSA 16V-861 INSTRUCTING ME TO APPROACH MY FORD DEALER TO OBTAIN INSTALLATION OF A LCM BYPASS KIT THAT WILL CORRECT A POTENTIAL HEADLIGHT PROBLEM. I RECEIVED EARLIER LETTERS INFORMING ME THAT FORD WAS SEARCHING FOR A FIX. WHEN I CONTACTED THE DEALER NO SUCH FIX WAS AVAILABLE.
Filed Apr 18, 2017TN
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Filed Mar 12, 2017130,000 milesOH
LOWER STEERING SHAFT LOOSE RUSTED FRONT END WOBBLES.
Filed Jan 4, 201780,500 milesPA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHT CONTROL MODULE MALFUNCTIONED. THE DEALER REPAIRED THE SAME FAILURE ONE YEAR AGO. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,500.
Filed Nov 2, 2016TX
2004 FORD CROWN VICTORIA. CONSUMER REQUESTS FOR INVESTIGATION/ACTION ON CONTINUED AXLE, BEARING FAILURES, DEFECTS (POTENTIAL CATASTROPHIC LOSS OF CONTROL AND ALLEGEDLY DEFECTIVE AIRBAGS TO PROTECT VICTIMS) COLLAPSE OF SAFETY RECALL SYSTEM. *SMD THE CONSUMER STATED FORD DID SOME RECALL WORK ON THE 2003 MODELS WITH REGARDS TO THE REAR AXLES AND BEARINGS. HOWEVER, THE NEGLECTED TO CORRECT THE DEFECT IN THE 2004 AND POSSIBLY LATER MODELS. ALSO, THE LIGHTS WERE DEFECTIVE AND IT TOOK AN ENTIRE DECADE TO RECTIFY THE ISSUE. *JB
Filed Aug 28, 2016IN
THE HEADLIGHTS DO NOT COME ON
Filed Aug 24, 201652,300 milesMI
HEAD LIGHTS NO LONGER ARE OPERATING. WAS DRIVING AT NIGHT AND THEY WENT OUT AND WILL NOT GO ON AGAIN. HAVE TRIED TO HAVE THEM OPERATE AGAIN AND AGAIN AND NO LUCK. WHEN WILL RECALL PARTS BE AVAILABLE AS THIS VEHICLE IS NOT ABLE TO OPERATE AT NIGHT , IN FOG ,OR IN HEAVY RAIN.
Filed Jul 6, 2016159,506 milesCA
RECALL # 15S39, PERTAINING TO HEADLIGHT MODULE AND SOLDERING PROBLEMS CAUSING THE HEADLIGHTS TO GO OUT. MY HEADLIGHTS HAVE GONE OUT. IT HAS BEEN CHECKED FOR FUSE PROBLEMS AND BULBS BURNT OUT. NOT THE PROBLEM. CONTACTED THE MANUFACTURER AND 2 DEALERSHIPS. ALL SAID THE PART IS NOT AVAILABLE AND THEY DO NOT KNOW WHEN IT WILL BE AVAILABLE. THEIR REMEDY WAS THAT I WALK. IT HAS BEEN SINCE DECEMBER 21, 2015 SINCE THE RECALL LETTER WAS SENT OUT. IT TOO HAD NO REMEDY, OR WHEN THE PART WOULD BE AVAILABLE. FORD HAS NO PLANS TO FIX THE PROBLEM. MY HEADLIGHTS WENT OUT WHEN I WAS DRIVING AT NIGHT ON THE FREEWAY. WITH NO HEADLIGHTS I CAN NOT DRIVE AT NIGHT, DURING FOGGY WEATHER, OR DURING RAIN.
Filed May 31, 2016119,000 milesOH
FORD RECALL FOR CRACKS IN POLICE INTERCEPTOR WHEELS THAT WAS CANCELLED AND REMOVED FROM OASIS DATABASE IF WHEELS ARE NOT ON A LAW ENFORCEMENT VEHICLE ANY LONGER. WHEEL IS MARKED WITH THE NUMBERS OF THE DEFECTIVE ONES AND HAS A VISIBLE CRACK AND CREAKS AND WON'T HOLD A BALANCE AND WOBBLES WHILE DRIVING ON HIGHWAY AND LOOSES AIR . WHEEL IS UNSAFE IN ANY USAGE AND WILL EVENTUALLY FAIL AT ANY GIVEN POINT IN TIME WEATHER POLICE OR PRIVATE AND SHOULD BE REPLACED BY FORD UNDER RECALL REGARDLESS OF ANY PRIOR NOTES. RECALL WORK WAS STARTED BUT NOT COMPLETED AS ALL WHEELS WERE REPLACED BUT ONE BEFORE BEING SOLD TO ME BY RUSSIA POLICE DEPARTMENT, SINCE THE OTHER WHEELS WERE FOUND TO BE DEFECTIVE THIS LAST WHEEL IS NO DIFFERENT AND SHOULD BE REPLACED UNDER RECALL AS ITS UNSAFE TO USE. FORD STILL COVERS UNSAFE STEERING LINKAGE AND LIGHT MODULES REGARDLESS OF OWNERSHIP YET REFUSES TO REPLACE AN UNSAFE WHEEL THAT CAN EVENTUALLY CAUSE AN ACCIDENT AND HARM TO THE DRIVER AND ANY OTHER VEHICLE NEARBY AS WELL. A SAFETY DEFECT SHOULD BE TAKEN CARE OF REGARDLESS OF OWNERSHIP. I WAS ABLE TO DO A SCREEN CAPTURE OF THE RECALL THAT WAS NOT FULLY COMPLETED BEFORE FORD REMOVED IT FROM OASIS AFTER LEARNING IT WAS PRIVATELY OWNED NOW.
Filed Apr 8, 2016GA
TL* THE CONTACT OWNS A 2004 CROWN VICTORIA. THE CONTACT STATED THAT THE VEHICLE HAD THREE MANUFACTURER RECALLS THAT NEEDED TO BE COMPLETED BY THE DEALER; HOWEVER, THEY WERE NOT COMPLETED WITHIN A REASONABLE TIME FRAME. THE DEALER WAS NOTIFIED SEVERAL TIMES THAT THE WHEEL WELLS HAD A PREMATURE LEAK OF AIR AND THAT THE TIRES HAD TO CONSTANTLY BE REFILLED WITH AIR. THE MANUFACTURER AND THE DEALER INDICATED THAT BECAUSE THE CONTACT WAS NOT A GOVERNMENT OFFICIAL, THEY WERE NOT REQUIRED TO COMPLETE THE RECALL REPAIR FOR ONE OF THE THREE RECALLS. THE CONTACT INDICATED THAT THE DEALER WAS TO SCHEDULE THE REPAIRS FOR THE OTHER TWO RECALLS AND WAS UNCERTAIN OF WHEN THE WHEELS WOULD BE EITHER REPLACED BY THE DEALER OR AN INDEPENDENT REPAIR SHOP. THE TIRES HAD NOT YET BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE MORE THAN TWICE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Filed Feb 23, 2016116,000 milesTX
UNINTENDED ACCELERATION: I WAS IN HEAVY CITY TRAFFIC. WITHOUT WARNING, MY ENGINE STARTED TO RACE FULL SPEED. (IN A CROWN VICTORIA, THAT'S VERY FAST). THE ONLY WAY TO SLOW IT WAS TO PUSH THE BRAKE AS HARD AS I COULD. FINALLY GOT IT PULLED OVER AND STOPPED. EVEN IN NEUTRAL, THE ENGINE RACED FULL SPEED. VERY FRIGHTENING!!! A MAN CAME FROM TIPTON FORD IN NACOGDOCHES, TX AND TOOK IT TO SHOP. THEY INSTALLED (1-2W7Z*9F715*BA VALVE ASY - THROTTLE AIR BY-PASS). CHARGED ME $278.00!! I HAVE NEVER HAD ANY MECHANICAL REPAIRS TO THIS CAR. I HAVE ALWAYS TRUSTED THIS CAR TO BE SAFE. NOW THAT SECURITY HAS BEEN TAKEN AWAY. I UNDERSTAND THERE IS A LAWSUIT INVOLVING THIS PROBLEM. IF SO, I WANT MY MONEY BACK !!
Filed Feb 11, 2016FL
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/29/16.*JB
Filed Jan 14, 2016174,000 milesMD
VEHICLE BECAME INCREASINGLY HARD TO STEER AT ALL SPEEDS OVER A PERIOD OF SEVERAL MONTHS. THE STEERING WHEEL WOULD BIND AND BECOME STIFF AT MULTIPLE POSITIONS DURING TURNS, BUT COULD STILL BE STEERED WITH ADDITIONAL EFFORT. DURING LOW SPEED TURNING IT WOULD TAKE AN UNREASONABLE AMOUNT OF EFFORT TO STEER THE VEHICLE. INVESTIGATION AND INSPECTION REVEALED THAT THE MULTIPLE UNIVERSAL JOINTS ON THE STEERING LINKAGES IN THE ENGINE COMPARTMENT WERE HEAVILY RUSTED AND CORRODED, RESULTING IN POOR MOVEMENT AND THE STIFF STEERING. LINKAGES WERE CLEANED AND LUBRICATED AND STEERING RETURNED TO NORMAL. DURING REPAIR IT WAS NOTICED THAT THE EXHAUST HEAT SHIELD WAS ALSO HEAVILY CORRODED AND BEGINNING TO SEPARATE FROM THE MOUNTING HARDWARE. IF THE HEAT SHIELD SEPARATES FROM THE EXHAUST MANIFOLD IT WILL INTERFERE WITH THE STEERING LINKAGES. THE HEAT SHIELD WAS REMOVED. I BELIEVE THAT OTHER MODEL YEARS WERE RECALLED FOR BOTH OF THESE ISSUES. ACCORDING TO NHTSA THERE ARE NO RECALLS ON MY VEHICLE.
Filed Sep 16, 2015140,000 milesMI
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Filed Sep 16, 2015106,000 milesMI
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED MAKING IT DIFFICULT TO MAKE A LEFT TURN. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Filed Aug 19, 201592,000 milesVA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.
Filed Aug 16, 201560,000 milesOR
TRUNK LID TORSION BAR FAILED, FORTUNATELY AFTER DRIVER AND PASSENGER HAD JUST REMOVED ITEMS FROM TRUNK. DUE TO THE WEIGHT OF THE TRUNK LID ON THIS VEHICLE, WE WOULD HAVE BEEN SERIOUSLY INJURED IF THE TRUNK LID HAD FALLEN ON US.
Filed Aug 11, 201567,000 milesMA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE HIGH BEAMS HAD TO BE TURNED ON IN ORDER FOR THE VEHICLE TO BE DRIVEN AT NIGHT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE.
Filed Apr 17, 201565,000 milesMO
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE THE VEHICLE WAS PARKED WITH THE HEADLIGHTS ACTIVATED, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. MA 08/06/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL. UPDATED 8/14/15 *JS
Filed Mar 11, 2015152,000 milesNH
WHILE STEERING, THE STEERING COLUMN SEEMS TO LOCK AND CLICK WHEN MOVING FROM SIDE TO SIDE. COULD ACTUALLY FEEL IT THRU THE STEERING WHEEL. IT GETS HARD TO TURN AND HAVE TO FIGHT IT TO MOVE THE STEERING WHEEL. *TR
Filed Jan 19, 201555,034 milesCA
I TOOK THE CAR INTO FUTURE FORD TO REPLACE THE RECALLED HEADLIGHT MODULE. (I WAITED 7 MONTHS BEFORE THE MODULE WAS DELIVERED.) WHEN THEY REPLACED THE MODULE THEY SAID THE LIGHTS STILL WOULDN'T WORK. IT TOOK THEM 4 DAYS TO SOLVE THE PROBLEM AND THEY THEN CHARGED ME $1,051.56 INCLUDING A CAR RENTAL. I KNOW THE HEADLIGHTS WOULD COME ON IF YOU PULLED THE TURN INDICATOR SWITCH SINCE I TRIED THAT BEFORE DELIVERING THE CAR AND MY NEIGHBOR SAW THEM TURN ON ALSO. *TR
Filed Oct 10, 201455,500 milesKY
WHEN MAKING A TURN, I FELT A HITCH IN THE STEERING,LIKE IT DOESN'T WANT TO TURN SMOOTHLY. IT HAS GOTTEN WORSE AND CHECKING UNDER THE HOOD REVEALS RUSTED STEERING COLUMN SHAFTS WITH UNIVERSAL JOINTS WITH NO ZERK FITTINGS. WHILE CHECKING WITH THE FORD PARTS COUNTER, I FOUND OUT THERE HAS BEEN A RECALL ON THESE PARTS.I CALLED FORD MOTOR COMPANY & GAVE THEM MY V.I.N. AND THEY TELL ME THERE IS NO RECALL ON THIS FOR MY VEHICLE. SO I DID AN INTERNET SEARCH AND FIND THAT THERE IS A RECALL ON THIS VERY SAME THING FOR 2005-2011 CROWN VICTORIA'S(FORD RECALL # 13S08). IF MY 2004 CROWN VICTORIA HAS THE SAME STEERING WITH THE SAME PARTS WITH THE SAME DEFECT, WHY IS IT NOT INCLUDED IN THE RECALL? *TR
Filed Sep 8, 2014118,565 milesMI
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,565. UPDATED 10/22/14*CN THE CONSUMER STATED THE VEHICLE WAS DIAGNOSED BY THE DEALER. THE UNIVERSAL JOINTS IN THE STEERING SHAFT WERE CORRODED. THE 2005 CROWN VICTORIA WAS RECALLED FOR THE SAME THING. THE MANUFACTURER WAS NOTIFIED. UPDATED 4/6/2015 *JS
Filed Aug 20, 2014180,100 milesNC
VEHICLE'S WINDSHIELD WIPERS ACTIVATED IN THE OFF POSITION AND WOULD NOT RESPOND TO OPERATOR'S ACTIONS. PROBLEM REQUIRED REMOVAL OF FUSE 17 TO STOP WIPER ACTION. PROBLEM MANIFESTED WITHOUT WARNING. DIAGNOSED AS FAULTY WIPER MOTOR DUE TO POOR DRAINAGE OF UPPER AND LOWER WIPER TRAYS AT AND AROUND THE LOCATION OF THE WIPER MOTOR. SOLUTION REQUIRED REPLACEMENT OF WIPER MOTOR; THOROUGH CLEANING OF UPPER AND LOWER WIPER TRAYS; REPLACEMENT OF WEATHERSTRIP ALONG LOWER WIPER TRAY; AND REPLACEMENT OF SCREEN AND GASKET OVER PASSENGER-SIDE AIR INTAKE. *TR
Filed Aug 1, 2014140,000 milesIN
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME LOOSE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS CONFIRMED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Filed Jul 23, 2014162,000 milesWI
MY CAR WAS RECALLED IN APRIL FOR A LIGHTING DEFECT THAT CAN CAUSE THE HEADLIGHTS NOT TO WORK. SINCE MY HEADLIGHTS HAD JUST MALFUNCTIONED AND DIDN'T WORK, I WAS GLAD THE CAR WAS TO BE FIXED. I CALLED THE DEALER TO SCHEDULE THE REPAIR AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN AND AGAIN AND THE PARTS ARE STILL NOT AVAILABLE. IT HAS BEEN ALMOST FOUR MONTHS WITHOUT HEADLIGHTS. THE CAR IS UNUSABLE AT NIGHT OF COURSE. FOUR MONTHS AND THEY CAN'T GET THE PART. UNBELIEVABLE! TALK ABOUT A SAFETY CONCERN. *TR
Filed Jun 18, 201415,000 milesPA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 34,900.
Filed Jun 1, 2014126,293 milesNY
STEERING COLUMN (LOWER SHAFT) WAS REPLACED BY ALL AMERICAN FORD IN PARAMUS NJ ON 25 OCTOBER 2011 WITH A LATER TYPE SHAFT (PER RECEIPT A 2006 PART NUMBER). STEERING NOW BINDS SEVERELY AT ANY SPEED, PARTICULARLY ALONG THE CENTER, IN MILD TURNS (SUCH AS ON A HIGHWAY). HAVE ATTEMPTED TO LUBRICATE THE U-JOINTS, BUT THE EFFECT IS ONLY TEMPORARY. VEHICLE IS UNSAFE TO DRIVE AT THIS POINT, AND IT IS UNACCEPTABLE THAT A CRITICAL SYSTEM SUCH AS STEERING SHOULD FAIL SO SHORTLY IN THE VEHICLES LIFE SPAN. *TR
Filed May 20, 2014160,000 milesPA
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT UPON MAKING A TURN, THE STEERING WHEEL SEIZED MAKING THE VEHICLE DIFFICULT TO CONTROL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN EVER HE WAS MAKING A TURN AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WERE 160,000.
Filed May 16, 2014112,000 milesMO
PARKING LIGHTS COME ON SOMETIMES WHEN THE LIGHT SWITCH IS TURNED ON. HEADLIGHTS WORK FINE, INCLUDING BRIGHTS. PARKING LIGHT SWITCH SETTING CONTROLS ALL OTHER LIGHTS. I WAS TOLD BY MY MECHANIC THAT THE LIGHTING CONTROL MODULE WAS TO FAULT. WHEN THE OTHER LIGHTS (INCLUDES TAIL LIGHTS, TAG LIGHT, FRONT PARKING AND SIDE LIGHTS) DON'T COME ON, IT PRESENTS AN OPPORTUNITY FOR A MOVING VIOLATION ON THE ROAD AT NIGHT. OBVIOUSLY, THIS PREVENTS MY DRIVING AT NIGHT. THE LAW HERE STATES THAT YOU GET A TICKET FOR AN UNSAFE VEHICLE, YOU CANNOT DRIVE THE CAR HOME, THE CAR IS PUT IN IMPOUND UNTIL YOU CAN MOVE IT TO REPAIR IT. QUITE A COSTLY EXPERIENCE I WOULD IMAGINE. THIS WAS A PREVIOUS POLICE INTERCEPTOR. HOW DID THEY GET AWAY WITH IT? THERE NEEDS TO BE A RECALL ON THIS LIGHTING CONTROL MODULE. *TR
Complaints 1-50 of 138, newest first, reproduced as filed.