2004 Ford Crown Victoria

Routine

Owners filed 138 complaints about this vehicle with federal regulators, most often about the exterior lighting. It has been recalled 3 times.

When it fails
020k40k60k90k120k200k
92,000 milesMedian miles at failure

125 complaints record an odometer reading. Failures cluster around 120,000150,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Exterior Lighting61
010
Steering17
101
Electrical System17
010
Wheels6
000
Exterior Lighting › Headlights5
000
Structure › Body3
000
Engine and Engine Cooling › Engine3
020
Vehicle Speed Control2
100
Tires2
000
Power Train › Axle Assembly › Axle Shaft2
000

3 safety recalls

Part 573 reports
Exterior Lighting › Headlights15V861000
Filed Dec 22, 2015296,004 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain model year 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured October 3, 2001, to August 2, 2005. The affected vehicles have a lighting control module (LCM) that may fail, resulting in a loss of headlights.

Risk. A loss of headlights can reduce driver visibility and increase the risk of a crash.

Remedy. Ford will notify owners, and dealers will replace the LCM, free of charge. The recall began April 14, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S39.

Fuel System, Gasoline06E056000
Filed Jun 13, 200658,640 vehiclesUfi Filters Usa

Defect. CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.

Risk. FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.

Remedy. UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.

Electrical System › Wiring › Interior/Under Dash05V206000
Filed May 9, 2005132,800 vehiclesFord Motor Company

Defect. ON CERTAIN POLICE INTERCEPTORS (CVPI) AND COMMERCIAL HEAVY DUTY (TAXI) VEHICLES, AT EXTREMELY HIGH OPERATING TEMPERATURES, THE SOUND INSULATING PANEL, LOCATED UNDER THE VEHICLE POSITIONED BETWEEN THE EXHAUST SYSTEM AND THE UNDERBODY, COULD SAG AND POSSIBLY CONTACT THE SURFACE OF THE CATALYTIC CONVERTER.

Risk. IF THIS OCCURS, THE INSULATOR MIGHT EXPERIENCE CHARRING OF THE OUTER LAYER, BURNING ODOR, OR SMOKE WHICH MAY ULTIMATELY RESULT IN A FIRE.

Remedy. DEALERS WILL REMOVE THE EXISTING DASH INSULATOR AND INSTALL A REVISED DESIGN INSULATOR PAD FREE OF CHARGE. THE RECALL BEGAN ON JUNE 3, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.

What owners reported

Newest filings
Electrical System
Filed Sep 12, 2022AZ

Taillight failure and corner light failure likely caused by faulty wiring as mentioned in 2015 lcm recall

Steering
Filed Feb 8, 2022MA

I was informed by my mechanic that my steering column shaft needs to be replaced on my 2004 primary vehicle. Ford says they do not have a recall and will not cover the service. I have a recall for THE SAME ISSUE for my (not currently driving) 2005 Ford Crown Victoria Interceptor made in the SAME LOCATION (St. Thomas). 2005 Manufacturer Recall Number 13S08, NHTSA Recall Number 13V385000). The recall includes cars originally sold in NH (both of mine) and says: SEVERE CORROSION CAN SEIZE THE LOWER INTERMEDIATE SHAFT WHICH MAY CAUSE THE UPPER INTERMEDIATE SHAFT TO COLLAPSE AND THE STEERING COLUMN LOWER BEARING TO SEPARATE. Safety Risk: IF THE LOWER BEARING SEPARATES, THE VEHICLE MAY EXPERIENCE A LOSS OF STEERING, INCREASING THE RISK OF A CRASH. How can Ford say there is no issue when there is an active recall for it on model years 2005-2011? Have there been reported issues/crashes of 2004 cars with this defect? Is there anything I can do to have Ford cover this? Or are they not bothering because there probably aren't many 2004s still on the road? Is it possible to get Ford to provide the manufacturer lot/date codes of the defective steering parts? As my 2004 & 2005 were built in the same location, I would bet my 2004 was built with the same steering part manufacturer lot as my 2005- they probably don't turn out the volume of police Interceptors as commercial cars. Thank you

Wheels
Filed Jan 7, 2021109,000 milesIL

THE GOOD YEAR EAGLE SPORT TIRES TORE APART ON A SHORT TRIP TO THE GROCERY STORE AND CAUSED THE CAR TO BE UNSAFE TO DRIVE. THE TIRES WERE MANUFACTURED ON JUNE 2019 AND PURCHASED OCTOBER 2019 AND BY JANUARY 3RD OF 2021 THEY WERE FLAT AND CHEWED UP WITH ONLY AROUND 13,000 MILES ON THEM EVEN THOUGH THEY WERE 50,000 MILE TIRES. THIS COMPLAINT IS INVOLVING THE GOODYEAR TIRES THAT WERE ON THE CAR AND THE ONE THAT FAILED AND WAS CHEWED UP DESPITE LOW MILES AND RECENTLY MANUFACTURED/MADE WITHIN THE LAST 19 MONTHS PRIOR TO THIS HAPPENING. IT SHOULD BE NOTED THAT AFTER THE TIRE WAS DISCOVERED CHEWED UP THE BRAKE SYSTEM WAS IN NEED OF REPAIR AS THE TIRE CAUSED DAMAGE. THE BRAKES WERE NOT RESPONSIVE TO STOPPING AFTER THE TIRE WAS CHEWED UP EVEN THOUGH THERE WAS SOME BRAKING POWER WHEN BRAKE PEDAL WAS PUSHED DOWN TO THE FLOOR, THE BRAKING POWER WAS REDUCED AND THE BRAKE LIGHT ON THE CAR CAME ONE. THAT IS TO SAY THAT THE TIRE FAILURE DAMAGED SOME OF THE BRAKING COMPONENETS IN THE VEHICLE. DOT C0X3 2E1R 0619

Exterior Lighting
Filed Dec 2, 2020117,000 milesCA

THE NEAD LIGHTS SHUT OFF WHILE DRIVING AT NIGHT AT 65 MILES A HOUR STOPED ON THE SIDE OF THE HIWAY SHUT OFF THE CAR PLAYED WITH THE HEADLIGHT SWITCH THE LIGHTS CAME BACK ON BUT NOW THEY WILL NOT SHUT OFF SO THE BATTERY MUST BE DICONECTED WHEN NOT IN USE WORKING ON FINDING A REPAIR SHOP T FIX IT

Exterior Lighting
Filed Oct 29, 2020124,000 milesWA

2004 FORD CROWN VIC HEADLIGHTS STOPPED WORKING. I ORDERED AND REPLACED THE HEADLIGHT SWITCH AND MY HEADLIGHTS STILL DON'T WORK. I CAN'T DRIVE AT NIGHT ANYMORE. I HAVE CONTACTED FORD DEALERSHIP ABOUT A RECALL AND HAVE NOT RECEIVED A CALL BACK.

Exterior Lighting
Filed Sep 28, 2020120,000 milesTX

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. THE CONTACT MANUALLY ADJUSTED THE LIGHT SWITCH AND THE HEADLIGHTS OPERATED AS INTENDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Jun 12, 202055,600 milesAR

WHAT HAPPENED IS THAT I GOT THE VIN REPORT ONLINE AND ASKED ABOUT RECALLS, FOUND 5 RECALLS, AND WENT TO THE NHTSA AND NOW YOU DO NOT TELL ME IF THE RECALLS WERE MADE OR THE PROBLEMS FIXED. *TR

Steering
Filed Aug 22, 201996,000 milesMN

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WHILE TURNING RIGHT OR LEFT. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 96,000.

Exterior Lighting
Filed Jul 12, 2019200,000 milesDC

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 30 MPH, THE LIGHTING CONTROL MODULE COMPLETELY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE REMEDY WAS NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 200,000. *TR*JB

Exterior Lighting
Filed Feb 12, 201995,000 milesMI

THE DASHBOARD LIGHTS ARE NOT WORKING. THE FUSE WAS GOOD BUT I REPLACED IT ANYWAY. I ALSO REPLACED THE HEADLIGHT SWITCH.

Steering
Filed Sep 18, 201883,000 milesPA

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME EXTREMELY STIFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING SHAFT AND STEERING LINKAGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 83,000.

Electrical System
Filed Aug 31, 2018227,201 milesTN

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AT COUNTRY FORD (888) 867-3993 (95 GOODMAN RD E, SOUTHAVEN, MS 38671), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 227,201.

Power Train
Filed Aug 13, 2018200,000 milesCA

I WAS DRIVING AND ALL THE SUDDEN I START HEARING THIS REAL LOUD NOISE COMING FROM PASSENGER REAR AND ALL MY BRAKE LIGHTS ABS LIGHTS AND TRACTION LIGHTS CAME ON . WELL I WAS TOLD IT WAS WHEEL SEALS COME TO GIND OUT THERE IS A BIT GROVE OUT OF SHAFT WHERR BEARING RIDES. AND SHAFT IS VERY WEEK

Exterior Lighting
Filed May 23, 2018155,200 milesNY

THE LIGHTING CONTROL MODULE FAILED ONE NIGHT. THE PASSENGER HEADLIGHT WENT DIM AND MY SIGNALS WOULDN'T WORK ON THAT SIDE. EVENTUALLY THE ENTIRE THING FAILED AND THERE WAS NO AUDIBLE CLICKING FROM THE MODULE.

Electrical System
Filed Mar 5, 2018152,500 milesAL

HORN,CRUSE CONTROL,AND OTHER FUNCTIONS ON THE STEERING WHEEL HAVE FAILED WHEN WE WERE DRIVING. UNKNOWN REASON.

Structure › Body
Filed Feb 19, 2018160,000 milesGA

CARS PAINT IS FLAKING OFF GOING DOWN THE ROAD.

Structure › Body
Filed Feb 7, 2018GA

PAINT IS FLAKING.

Exterior Lighting
Filed Jan 9, 2018VT

MY CAR WAS RECALLED FOR A FAULTY LIGHTING CONTROL MODULE AND WAS REPAIRED IN JUNE 2014 BECAUSE THE HEADLIGHTS FAILED. TODAY THE LIGHTS EXPERIENCED THE EXACT SAME FAILURE. FORD IS REFUSING TO REPAIR IT UNLESS WE PAY FULL PRICE FOR DIAGNOSTICS, PARTS AND SERVICE. I HAVE FOUND THAT ANOTHER RECALL WAS ISSUED FOR THE SAME PART IN APRIL OF '17 BUT MY CAR IS NOT INCLUDED IN THE RECALL. RECALL #15S39. I CAN'T UNDERSTAND WHY THIS RECALL REPAIR WOULD ONLY LAST 3 YEARS UNLESS SOMETHING WAS FAULTY IN THE REPAIR PARTS OR INSTALLATION OF THE PART. PLEASE CAN SOMEONE HELP ME?

Exterior Lighting
Filed Jul 10, 2017127,152 milesGA

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 45 MPH, THE RUNNING LIGHTS IN THE FRONT AND REAR OF THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (THOMASVILLE FORD LINCOLN 1515 EAST JACKSON STREET, THOMASVILLE, GA 31792) WHERE IT WAS DIAGNOSED THAT THE LCM HARNESS FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT HE WITNESSED VISIBLE SMOKE COMING FROM UNDER THE DASHBOARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS12683333. THE FAILURE MILEAGE WAS APPROXIMATELY 127,152.

Electrical SystemFire
Filed Jul 9, 2017126,800 milesGA

I HAVE A 2004 CROWN VICTORIA. FORD HAS A RECALL OUT FOR 2003-2005 GRAND MARQUIS AND CROWN VICTORIA'S FOR THEIR LIGHT CONTROL MODULE (LCM) BECAUSE OF SOLDERS BREAKING CAUSING EXTERIOR LIGHTING NOT TO WORK. I TOOK MY CAR TO MY LOCAL FORD DEALERSHIP (APRIL 22, 2017) TO HAVE SUCH RECALL DONE BECAUSE MY EXTERIOR RUNNING LIGHTS WERE NOT WORKING. (PARKING LIGHTS FRONT AND RUNNING LIGHTS REAR) I ALSO ADVISE THE DEALERSHIP OF THIS. WHICH IS DOCUMENTED ON THE RECEIPT I HAVE KEPT. FORD DOESN'T REPLACE THE ACTUAL LCM, ALL THEY DO IS INSTALL A "BYPASS HARNESS" TO BYPASS THE ISSUE WHICH DOES NOT FIX THE PROBLEM. I LEFT THE DEALERSHIP WITH THE SAME LIGHTS STILL NOT IN WORKING CONDITION. AGAIN, STATED ON RECEIPT. THE PROBLEM FIXED ITSELF AND I ASSUMED IT WENT AWAY. NOW IT'S BACK BUT EVEN WORSE. AGAIN MY EXTERIOR LIGHTS ARE NOT WORKING, PARKING AND REAR RUNNING LIGHTS, AND NOW MY INTERIOR INSTRUMENT CLUSTER LIGHTS ARE NOT WORKING AS WELL. FORD KNOWS ABOUT THIS ISSUE. FORD REFUSES TO REPLACE THE FAULTY LCMS IN THESE CARS. I KNOW OF SEVERAL OTHER PEOPLE WITH THE EXACT SAME ISSUE I'M HAVING WHO HAVE CALLED FORD AND COMPLAINED. THIS IS A HUGE SAFETY ISSUE BECAUSE THERE ARE NO REAR RUNNING LIGHTS AT NIGHT, PERIOD. WHEN IT'S PARKED, ON ROADWAYS, HIGHWAYS, ETC. NO ONE CAN SEE ME AT NIGHT FROM THE REAR.. AND THE DASH LIGHTS ARE NOT ON. I CAN PROVIDE WHATEVER NEEDED TO HELP BECAUSE THIS NEEDS TO BE ADDRESSED ASAP. I'LL CALL TOMORROW IF I HAVEN'T HEARD BACK BEFORE.

20 of 138 complaints, reproduced as filed.

Across model years

Worst on record: 1992
YearComplaintsRecallsFiresDeathsAssessment
201123200Routine
201012200Routine
200944220Routine
200850331Fatalities reported
200750411Fatalities reported
200653301Fatalities reported
2005193621Fatalities reported
2004 — this page138340Routine
2003249740Above average
200258530Routine
200153720Routine
2000851020Routine
1999134841Fatalities reported
19981191060Routine
199728811150Above average
199627612164Fatalities reported
199525012110Above average
19941927142Fatalities reported
19931829114Fatalities reported
19923109243Fatalities reported
199155450Routine
199043370Routine

Compare every Crown Victoria year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 22, 2015. Source: NHTSA Office of Defects Investigation.