Owners filed 182 complaints about this vehicle with federal regulators, most often about the electrical system › instrument cluster/panel. It has been recalled 1 time.
When it fails
08399983,999 milesMedian miles at failure
167 complaints record an odometer reading. Failures cluster around 75,000–90,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Electrical System › Instrument Cluster/Panel
48
0
0
0
Electrical System
32
0
1
0
Service Brakes
26
0
1
0
Service Brakes, Hydraulic
11
0
0
0
Steering
8
0
0
0
Engine and Engine Cooling
5
0
1
0
Wheels
4
0
0
0
Tires
4
0
0
0
Power Train
4
0
0
0
Vehicle Speed Control
3
1
0
1
1 safety recall
Part 573 reports
Wheels › Hub07E106000
Filed Dec 17, 2007130,000 vehiclesFederal-Mogul Corporation
Defect. CERTAIN FEDERAL-MOGUL REPLACEMENT WHEEL HUB ASSEMBLIES WITH THE BRAND NAMES: NATIONAL, CARQUEST P/NOS. 515020, 515021, 515025, 515053, 515054, 515059, AND 515060, SHIPPED BETWEEN JANUARY 23, 2006, AND DECEMBER 20, 2007, SOLD FOR LIGHT DUTY AND MEDIUM DUTY TRUCKS. THE INBOARD RETENTION NUT USED TO MAINTAIN HUB BEARING ASSEMBLY CAN LOOSEN RESULTING IN AN ABS LIGHT INDICATION, NOISE, AND/OR WHEEL SEPARATION.
Risk. WHEEL SEPARATION CAN RESULT IN A VEHICLE CRASH.
Remedy. FEDERAL-MOGUL WILL NOTIFY CUSTOMERS AND WILL REPLACE THE HUB ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 7, 2008. OWNERS CAN CONTACT FEDERAL-MOGUL TOLL-FREE AT 877-489-6659.
What owners reported
Newest filings
Electrical System
Filed Nov 30, 2018200,000 milesOK
TAKATA RECALL. THE GAUGE CLUSTER STOPPED WORKING. NOW THE IGNITION AND AC WILL NOT WORK. OIL PRESSURE SENSOR READING WRONG. TOOK IT TO GET CODE READ AND 35 CODES CAME UP. HAD TO PUT ON A TOGGLE SWITCH JUST TO START IT. CANT SEE SPEED AND THAT MAKES IT VERY DANGEROUS TO DRIVE AT THIS POINT. THINK ALL OF THIS IS DUE TO WATER LEAK ON DRIVERS SIDE. STEERING CONTROLS STOPPED WORKING TODAY. THIS REALLY NEED TO BE A SAFETY CONCERN TO THE MANUFACTURER AS IT COULD REALLY GET SOMEONE HURT OR KILLED.
Service Brakes
Filed Jul 31, 2018152,000 milesMN
RUSTED BREAKE LINES, PARKED IN DRIVEWAY COULD NOT USE BRAKES AFTER STARTING THE CAR
Seats
Filed Nov 25, 201713,000 milesAR
THIS PROBLEM CONCERNS A 2004 CHEVROLET SUBURBAN. THE SEAT HEATER SWITCH, LOCATED ABOVE THE DRIVER'S DOOR ARMREST, TURNS ITSELF ON WHEN THE CAR IS OPERATING. THE HEATED SEAT BECOMES EXTRAORDINARILY HOT RAPIDLY AND IT IS DIFFICULT TO TURN OFF - EVERY BUMP AND JAR IN THE ROAD TURNS THE LIGHT AND THE SEAT BACK ON. THE LIGHT'S LOCATION WHICH INDICATES THE OPERATION OF THE HEATED SEATS IS DIFFICULT TO SEE AS WELL - ESPECIALLY WHEN THE SUN IS STRONG & I'M WEARING SUNGLASSES. LOOKING DOWN AND AWAY FROM THE ROAD AND TRAFFIC IS FAIRLY DANGEROUS. THIS DISTRACTION COULD EASILY EVOLVE INTO AN ACCIDENT AS THE DRIVER IS CONSTANTLY TRYING TO TURN THE HEATED SEAT OFF. I HAVE HAD THIS ITEM "REPAIRED" ONCE, YET THE PROBLEM CONTINUES. THE MOST MEMORABLE MOMENT WAS TRYING TO DRIVE IN A TORRENTIAL RAINSTORM ON THE INTERSTATE. I PULLED OVER FOR SAFETY BEFORE I TRIED TO TURN OFF THE LIGHT. THE MINUTE I PULLED BACK ONTO THE INTERSTATE, THE HEATED SEAT TURNED ITSELF BACK ON AND STAYED ON FOR THE NEXT 250 MILES. I KNOW I AM NOT THE ONLY PERSON WITH A 2004 SUBURBAN THAT SUFFERS FROM THIS PROBLEM. WE HAVE TAKEN THE FUSE OUT OF THE CAR THAT CONTROLS THE HEATED SEATS, BUT THAT ALSO AFFECTS THE ABILITY TO READJUST THE SEAT POSITION FOR THE INDIVIDUAL DRIVERS. THE HEATED SEAT DISTRACTION COMBINED WITH THE LOCATION OF THE SWITCH ARE DEFINITELY A SAFETY ISSUE AND SHOULD BE REPAIRED.
Service Brakes
Filed Oct 26, 2017135,000 milesMD
THE BRAKE FLUID LINES RUSTED AT THE AREA UNDER THE DRIVER SIDE WHEEL, CAUSING THE FLUID TO LEAK UNEXPECTEDLY, THUS RENDERING NO BRAKES. THE LEAK HAPPENED ON MY VEHICLE AND ANOTHER IN THIS SAME AREA. THE MECHANIC SAID THERE COULD BE IS A PROBLEM IN THE MANUFACTURING OF THE LINES DUE TO THE CONSTRUCTION AND BECAUSE ITS TOO CLOSE TO THE WHEEL SALT AND ROAD CONDITIONS CAUSES THIS AREA TO RUST MORE EASILY. HE'S HAD A NUMBER OF CHEVY SUB. WITH THIS SAME PROBLEM IN FOR REPAIR/REPLACEMENT.
Electrical SystemFire
Filed Jun 6, 201765 milesCA
VEHICLE GAS GAUGE AND ODOMETER GAUGES CLUSTERS ARE NOT WORKING THIS PUTS US IN DANGER I DID NOT KNOW HOW MUCH GAS I NEED AND HOW FAST I WAS GOING THIS SHOULD BE FIXED BY THE MANUFACTURER BECAUSE IT WAS A CLUSTER DEFECT
Service BrakesFire
Filed Apr 25, 2017135,000 milesVA
BRAKE MODULATING SYSTEM SPONTANEOUSLY CAUGHT ON FIRE WHILE PARKED IN MY DRIVEWAY. ONCE THE FIRE WAS PUT OUT, THE CAR WOULD NO LONGER START.
Service Brakes
Filed Sep 18, 2016125,000 milesMN
STEEL BRAKE LINES: DIRECTLY UNDER DRIVERS FEET BENEATH VEHICLE IS CLUSTER OF FOUR BRAKE LINES HELD IN PLACE BY A PLASTIC BRACKET.THESE BRAKE LINES ARE HIDDEN BY A LARGE CORRUGATED BLACK WIRING HARNESS. ALL FOUR LINES ARE EXTREMELY CORRODED AT BRACKET AND AT LEAST ONE OF THEM FAILED COMPLETELY AND INSTANTANEOUSLY. UNLIKE GM REPORTS THAT IT'S A DUAL BRAKE SYSTEM AND VEHICLE WILL RETAIN BRAKING CAPABILITIES IN OUR CASE THIS IS FALSE . WORD NEEDS TO GO OUT ABOUT THESE VEHICLES BUT PREFERABLY A RECALL. MY 15 YEAR OLD NEWLY ISSUED PERMIT HOLDER WAS AT THE WHEEL AND WE WERE ONE LEFT TURN FROM DESCENDING A 200 FOOT TALL 6% GRADE HILL WITH A BUSY INTERSECTION AND STOP LIGHT AT THE BOTTOM. ALSO LIVING IN MINNESOTA KNOWING CLASSIC CAR OWNERS WITH ORIGINAL STEEL BRAKE LINES WITH NO ISSUES I'M LED TO BELIEVE DESIGN IS A CONTRIBUTING FACTOR IN THESE BRAKE FAILURE ISSUES. THANK YOU FOR YOUR TIME. *TR
Electrical System
Filed Mar 18, 2016150,000 milesAL
THE GM INSTRUMENT CLUSTER STEPPER MOTORS AND LIGHTS HAVE FAILED. THIS RESULTS IN A SAFETY HAZARD BECAUSE IT IS IMPORTANT TO KNOW THE SPEED OF THE VEHICLE AND THE FUEL LEVEL AS WELL AS OTHER IMPORTANT ENGINE INFORMATION.
Electrical System
Filed Mar 18, 2016152,000 milesAL
THE GEAR SHIFT INDICATOR LIGHTS IN THE GM INSTRUMENT CLUSTER ARE NO LONGER WORKING. THIS CREATES A SAFETY ISSUE BECAUSE THE DRIVER CAN SHIFT INTO THE INCORRECT GEAR ACCIDENTALLY CAUSING AN ACCIDENT. THERE IS NO OTHER ALTERNATE GEAR SHIFT INDICATOR IN THE VEHICLE.
Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 5, 2016200,000 milesFL
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE REAR HATCH WOULD NOT OPEN. THE DEALER STATED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. UPDATED 04/20/16*LJ *TR
Service Brakes
Filed Oct 27, 2015167,500 milesPA
BRAKES FAILED UNDER HARD STOP (HIGHWAY, IN MOTION). INTERMEDIATE STEEL BRAKE LINE FAILED TO REAR BRAKES IN A MODE OF RUPTURE DUE TO CORROSION. ALL OTHER STEEL LINES WERE CORRODED AND CONTACTED GM. 2 OTHER SILVERADO LINE VEHICLES OWNED ALSO FAILED THIS YEAR DUE TO CORROSION. GM RESPONSE WAS THAT NO RECALL EXISTED. REPLACED ALL STEEL BRAKE LINES IN VEHICLE WITH STAINLESS AFTERMARKET LINES. AFTER MULTIPLE CONTACTS WITH GM CUSTOMER SERVICE, I WAS TOLD TO SAVE MY RECEIPTS FOR REPAIRS. THIS IS AN INCORRECT MATERIAL SPECIFICATION, LATENT DEFECT AND GM NEEDS TO BE HELD ACCOUNTABLE. SAVED BRAKE LINES FROM THIS VEHICLE FOR ANY POTENTIAL USE. 3 VEHICLES THAT I OWN WITH THE SAME REPAIR IN 8 MONTHS. INEXCUSABLE!
Vehicle Speed ControlCrash1 injured
Filed Oct 9, 2015129,000 milesOK
TL* THE CONTACT OWNED A 2004 CHEVROLET SUBURBAN 1500. WHILE DRIVING 15 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LEFT THE ROADWAY, RAN INTO A DITCH, WENT AIRBORNE AND FLIPPED ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER TECHNICAL SERVICE BULLETINS: PIT3598 (SEAT) FOR ADJUSTMENT TO THE BRAKE AND ACCELERATOR PEDALS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Service Brakes
Filed Aug 18, 2015180,000 milesIL
BRAKE LINES RUSTED THROUGH AND LEAKED FLUID FROM SYSTEM.
Service Brakes
Filed Aug 17, 2015120,000 milesTX
THE BRAKE LINES ON MY 2004 SUBURBAN HAVE NOW FAILED THREE TIMES. THE FIRST TIME ONE OF THE LINES HAD TO BE REPLACED AT A COST OF OVER $1000, THE SECOND TIME A SEPARATE LINE WAS PATCHED, AND NOW THE THIRD TIME THE SAME SECOND LINE THAT WAS PATCHED HAS FAILED AGAIN. ALL OF THE BRAKE LINES ARE INCREDIBLY CORRODED, SO MUCH SO THAT A FRIEND OF MINE WONDERED IF IT HAD BEEN SUBMERGED DURING HURRICANE KATRINA. BUT NOW UPON READING UP ON THE SUBJECT IT APPEARS THAT IS IS ALL GMS OF THAT TIME FRAME THAT LIVE IN SALTIER AIR. WHILE GM APPEARS TO THINK THAT THESE ARE COMPONENTS THAT SHOULD WEAR DOWN OVER TIME, THIS IS ONLY THE SECOND TIME IN THE 30 YEARS THAT I HAVE OWNED CARS TO FIND THIS PROBLEM.
Service Brakes
Filed Aug 15, 2015190,650 milesMI
I WAS DRIVING DOWN A TWO LANE HIGHWAY AT 50 MILES PER HOUR A DOG RAN OUT IN FRONT OF MY SUV, I HIT THE BRAKES HARD AND NOTICED THE PEDAL WENT TO THE GROUND. DROVE THE CAR HOME CAREFULLY. WHEN I GOT IT IN THE GARAGE FOUND RUSTED THROUGH BRAKE LINES GOING TO THE REAR OF THE CAR LEAKING. THERE IS EXCESSIVE RUST ON THE LINES AND AN ELECTRICAL HARNESS THAT GOES TO THE GAS TANK HAS RUBBED A HOLE IN THE LINE.
Service Brakes
Filed Jun 25, 2015160,000 milesCT
THE BRAKE LINE FROM THE FRONT TO REAR RUSTED AND RUPTURED RESULTING IN VIRTUALLY NO BRAKING. UPON FURTHER INSPECTION THE BRAKE LINES ARE ALL BADLY RUSTED AND IN NEED OF REPLACEMENT. VERY UNFORTUNATE GM CHOSE TO USE SUCH AN INFERIOR MATERIAL FOR SUCH AN IMPORTANT COMPONENT. VERY DANGEROUS SITUATION GM SHOULD BE MAKING OWNERS AWARE OF.
Electrical System
Filed Apr 3, 201578,457 milesNY
SPEED READS 120MPH AND NOT MOVING . *TR
Service Brakes
Filed Dec 29, 201481,783 milesPA
I TOOK THE VEHICLE TO LOCAL CHEVROLET DEALER FOR OIL CHANGE AND YEARLY STATE INSPECTION. THE VEHICLE PASSED THE STATE INSPECTION/EMISSIONS CONTROL TEST. I WAS NOT NOTIFIED THAT THERE WERE ANY ISSUES CONCERNING THE VEHICLE. THE VEHICLE WAS DRIVEN 5 MILES TO HOME. TWO DAYS, STARTED THE CAR, BUT HAD NO BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR. A WARNING LIGHT WAS ON. THERE WERE PUDDLES OF BRAKE FLUID IN THE DRIVEWAY. I HAD THE VEHICLE TOWED BACK TO THE DEALER. THEY INFORMED ME THAT TE BRAKELINE HAD COMPLETELY CORRODED. THE COST FOR REPAIR WAS QUOTED AT $800. FROM WHAT I UNDERSTAND, THIS SUDDEN AND COMPLETE BRAKE FAILURE COULD HAVE OCCURRED AT ANY TIME, EVEN WHILE DRIVING THE VEHICLE. *TR
Service Brakes
Filed Oct 17, 2014118,800 milesMI
ABS LIGHT , BRAKE LIGHT AND PARKING BRAKE LIGHT WENT ON. ALSO SAYING CHECK BRAKE SYSTEM SOON CAME ON. WENT TO DEALER 10/15/2014 AND WAS TOLD NEED TWO COMPUTERS FOR ABS. ABOUT 1500.00 BUT CAN'T DO IT BECAUSE THE BRAKE LINES ARE RUSTY AND MAY BREAK. IF THEY WERE TO BREAK ABOUT A 4500.00 REPAIR BILL. WAS TOLD OK TO DRIVE AND THE ABS WOULD JUST DISABLE ITSELF. BRAKE LINES USED TO BE MADE OF STAINLESS STEEL. HAS ALMOST 119,000 MILES. ALSO WAS TOLD MAYBE TIME FOR A NEW VEHICLE. I BOUGHT NEW AND HAVE HAD NUMEROUS REPAIRS DONE AND MAINT ON IT. *TR
Service Brakes
Filed Oct 6, 201451,098 milesIL
I WAS TWO BLOCKS FROM HOME WHEN I APPLIED BRAKES AS I APPROACHED A CURVE. BRAKE PEDAL WENT TO THE FLOOR BOARDS. USING LOW GEAR AND PARKING BRAKE I MANAGED TO GET THE SUBURBAN HOME WITH NO INCIDENT. BRAKE LINES FRONT TO BACK WERE REPLACED BY SERVICE CENTER. CAUSE ,RUST THRU. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 17, 2007. Source: NHTSA Office of Defects Investigation.