2004 Chevrolet Suburban 1500

Routine

Owners filed 182 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.

Not among the Chevrolet Suburban 1500 years to avoid. Which Chevrolet Suburban 1500 years to avoid →

When it fails
020k40k60k90k120k200k
83,999 milesMedian miles at failure

167 complaints record an odometer reading. Failures cluster around 75,000–90,000 miles.

Most common 2004 Chevrolet Suburban 1500 problems

81 of the 182 complaints (45%) are about the electrical system.

ComponentReportsCrashesFiresInjuries
Electrical System › Instrument Cluster/Panel48
000
Electrical System32
010
Service Brakes · brakes26
010
Service Brakes, Hydraulic · brakes11
000
Steering8
000
Engine and Engine Cooling · engine5
010
Wheels4
000
Tires4
000
Power Train · transmission4
000
Vehicle Speed Control · throttle and acceleration3
101

1 safety recall

Part 573 reports
Wheels › Hub07E106000
Filed Dec 17, 2007130,000 vehiclesFederal-Mogul Corporation

Defect. CERTAIN FEDERAL-MOGUL REPLACEMENT WHEEL HUB ASSEMBLIES WITH THE BRAND NAMES: NATIONAL, CARQUEST P/NOS. 515020, 515021, 515025, 515053, 515054, 515059, AND 515060, SHIPPED BETWEEN JANUARY 23, 2006, AND DECEMBER 20, 2007, SOLD FOR LIGHT DUTY AND MEDIUM DUTY TRUCKS. THE INBOARD RETENTION NUT USED TO MAINTAIN HUB BEARING ASSEMBLY CAN LOOSEN RESULTING IN AN ABS LIGHT INDICATION, NOISE, AND/OR WHEEL SEPARATION.

Risk. WHEEL SEPARATION CAN RESULT IN A VEHICLE CRASH.

Remedy. FEDERAL-MOGUL WILL NOTIFY CUSTOMERS AND WILL REPLACE THE HUB ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 7, 2008. OWNERS CAN CONTACT FEDERAL-MOGUL TOLL-FREE AT 877-489-6659.

All 1 campaign on file, newest first.

What owners reported

Newest filings
Electrical System
Filed Nov 30, 2018200,000 milesOK

TAKATA RECALL. THE GAUGE CLUSTER STOPPED WORKING. NOW THE IGNITION AND AC WILL NOT WORK. OIL PRESSURE SENSOR READING WRONG. TOOK IT TO GET CODE READ AND 35 CODES CAME UP. HAD TO PUT ON A TOGGLE SWITCH JUST TO START IT. CANT SEE SPEED AND THAT MAKES IT VERY DANGEROUS TO DRIVE AT THIS POINT. THINK ALL OF THIS IS DUE TO WATER LEAK ON DRIVERS SIDE. STEERING CONTROLS STOPPED WORKING TODAY. THIS REALLY NEED TO BE A SAFETY CONCERN TO THE MANUFACTURER AS IT COULD REALLY GET SOMEONE HURT OR KILLED.

Service Brakes
Filed Jul 31, 2018152,000 milesMN

RUSTED BREAKE LINES, PARKED IN DRIVEWAY COULD NOT USE BRAKES AFTER STARTING THE CAR

Seats
Filed Nov 25, 201713,000 milesAR

THIS PROBLEM CONCERNS A 2004 CHEVROLET SUBURBAN. THE SEAT HEATER SWITCH, LOCATED ABOVE THE DRIVER'S DOOR ARMREST, TURNS ITSELF ON WHEN THE CAR IS OPERATING. THE HEATED SEAT BECOMES EXTRAORDINARILY HOT RAPIDLY AND IT IS DIFFICULT TO TURN OFF - EVERY BUMP AND JAR IN THE ROAD TURNS THE LIGHT AND THE SEAT BACK ON. THE LIGHT'S LOCATION WHICH INDICATES THE OPERATION OF THE HEATED SEATS IS DIFFICULT TO SEE AS WELL - ESPECIALLY WHEN THE SUN IS STRONG & I'M WEARING SUNGLASSES. LOOKING DOWN AND AWAY FROM THE ROAD AND TRAFFIC IS FAIRLY DANGEROUS. THIS DISTRACTION COULD EASILY EVOLVE INTO AN ACCIDENT AS THE DRIVER IS CONSTANTLY TRYING TO TURN THE HEATED SEAT OFF. I HAVE HAD THIS ITEM "REPAIRED" ONCE, YET THE PROBLEM CONTINUES. THE MOST MEMORABLE MOMENT WAS TRYING TO DRIVE IN A TORRENTIAL RAINSTORM ON THE INTERSTATE. I PULLED OVER FOR SAFETY BEFORE I TRIED TO TURN OFF THE LIGHT. THE MINUTE I PULLED BACK ONTO THE INTERSTATE, THE HEATED SEAT TURNED ITSELF BACK ON AND STAYED ON FOR THE NEXT 250 MILES. I KNOW I AM NOT THE ONLY PERSON WITH A 2004 SUBURBAN THAT SUFFERS FROM THIS PROBLEM. WE HAVE TAKEN THE FUSE OUT OF THE CAR THAT CONTROLS THE HEATED SEATS, BUT THAT ALSO AFFECTS THE ABILITY TO READJUST THE SEAT POSITION FOR THE INDIVIDUAL DRIVERS. THE HEATED SEAT DISTRACTION COMBINED WITH THE LOCATION OF THE SWITCH ARE DEFINITELY A SAFETY ISSUE AND SHOULD BE REPAIRED.

Service Brakes
Filed Oct 26, 2017135,000 milesMD

THE BRAKE FLUID LINES RUSTED AT THE AREA UNDER THE DRIVER SIDE WHEEL, CAUSING THE FLUID TO LEAK UNEXPECTEDLY, THUS RENDERING NO BRAKES. THE LEAK HAPPENED ON MY VEHICLE AND ANOTHER IN THIS SAME AREA. THE MECHANIC SAID THERE COULD BE IS A PROBLEM IN THE MANUFACTURING OF THE LINES DUE TO THE CONSTRUCTION AND BECAUSE ITS TOO CLOSE TO THE WHEEL SALT AND ROAD CONDITIONS CAUSES THIS AREA TO RUST MORE EASILY. HE'S HAD A NUMBER OF CHEVY SUB. WITH THIS SAME PROBLEM IN FOR REPAIR/REPLACEMENT.

Electrical SystemFire
Filed Jun 6, 201765 milesCA

VEHICLE GAS GAUGE AND ODOMETER GAUGES CLUSTERS ARE NOT WORKING THIS PUTS US IN DANGER I DID NOT KNOW HOW MUCH GAS I NEED AND HOW FAST I WAS GOING THIS SHOULD BE FIXED BY THE MANUFACTURER BECAUSE IT WAS A CLUSTER DEFECT

Service BrakesFire
Filed Apr 25, 2017135,000 milesVA

BRAKE MODULATING SYSTEM SPONTANEOUSLY CAUGHT ON FIRE WHILE PARKED IN MY DRIVEWAY. ONCE THE FIRE WAS PUT OUT, THE CAR WOULD NO LONGER START.

Service Brakes
Filed Sep 18, 2016125,000 milesMN

STEEL BRAKE LINES: DIRECTLY UNDER DRIVERS FEET BENEATH VEHICLE IS CLUSTER OF FOUR BRAKE LINES HELD IN PLACE BY A PLASTIC BRACKET.THESE BRAKE LINES ARE HIDDEN BY A LARGE CORRUGATED BLACK WIRING HARNESS. ALL FOUR LINES ARE EXTREMELY CORRODED AT BRACKET AND AT LEAST ONE OF THEM FAILED COMPLETELY AND INSTANTANEOUSLY. UNLIKE GM REPORTS THAT IT'S A DUAL BRAKE SYSTEM AND VEHICLE WILL RETAIN BRAKING CAPABILITIES IN OUR CASE THIS IS FALSE . WORD NEEDS TO GO OUT ABOUT THESE VEHICLES BUT PREFERABLY A RECALL. MY 15 YEAR OLD NEWLY ISSUED PERMIT HOLDER WAS AT THE WHEEL AND WE WERE ONE LEFT TURN FROM DESCENDING A 200 FOOT TALL 6% GRADE HILL WITH A BUSY INTERSECTION AND STOP LIGHT AT THE BOTTOM. ALSO LIVING IN MINNESOTA KNOWING CLASSIC CAR OWNERS WITH ORIGINAL STEEL BRAKE LINES WITH NO ISSUES I'M LED TO BELIEVE DESIGN IS A CONTRIBUTING FACTOR IN THESE BRAKE FAILURE ISSUES. THANK YOU FOR YOUR TIME. *TR

Electrical System
Filed Mar 18, 2016150,000 milesAL

THE GM INSTRUMENT CLUSTER STEPPER MOTORS AND LIGHTS HAVE FAILED. THIS RESULTS IN A SAFETY HAZARD BECAUSE IT IS IMPORTANT TO KNOW THE SPEED OF THE VEHICLE AND THE FUEL LEVEL AS WELL AS OTHER IMPORTANT ENGINE INFORMATION.

Electrical System
Filed Mar 18, 2016152,000 milesAL

THE GEAR SHIFT INDICATOR LIGHTS IN THE GM INSTRUMENT CLUSTER ARE NO LONGER WORKING. THIS CREATES A SAFETY ISSUE BECAUSE THE DRIVER CAN SHIFT INTO THE INCORRECT GEAR ACCIDENTALLY CAUSING AN ACCIDENT. THERE IS NO OTHER ALTERNATE GEAR SHIFT INDICATOR IN THE VEHICLE.

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 5, 2016200,000 milesFL

TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE REAR HATCH WOULD NOT OPEN. THE DEALER STATED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. UPDATED 04/20/16*LJ *TR

Service Brakes
Filed Oct 27, 2015167,500 milesPA

BRAKES FAILED UNDER HARD STOP (HIGHWAY, IN MOTION). INTERMEDIATE STEEL BRAKE LINE FAILED TO REAR BRAKES IN A MODE OF RUPTURE DUE TO CORROSION. ALL OTHER STEEL LINES WERE CORRODED AND CONTACTED GM. 2 OTHER SILVERADO LINE VEHICLES OWNED ALSO FAILED THIS YEAR DUE TO CORROSION. GM RESPONSE WAS THAT NO RECALL EXISTED. REPLACED ALL STEEL BRAKE LINES IN VEHICLE WITH STAINLESS AFTERMARKET LINES. AFTER MULTIPLE CONTACTS WITH GM CUSTOMER SERVICE, I WAS TOLD TO SAVE MY RECEIPTS FOR REPAIRS. THIS IS AN INCORRECT MATERIAL SPECIFICATION, LATENT DEFECT AND GM NEEDS TO BE HELD ACCOUNTABLE. SAVED BRAKE LINES FROM THIS VEHICLE FOR ANY POTENTIAL USE. 3 VEHICLES THAT I OWN WITH THE SAME REPAIR IN 8 MONTHS. INEXCUSABLE!

Vehicle Speed ControlCrash1 injured
Filed Oct 9, 2015129,000 milesOK

TL* THE CONTACT OWNED A 2004 CHEVROLET SUBURBAN 1500. WHILE DRIVING 15 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LEFT THE ROADWAY, RAN INTO A DITCH, WENT AIRBORNE AND FLIPPED ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER TECHNICAL SERVICE BULLETINS: PIT3598 (SEAT) FOR ADJUSTMENT TO THE BRAKE AND ACCELERATOR PEDALS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Service Brakes
Filed Aug 18, 2015180,000 milesIL

BRAKE LINES RUSTED THROUGH AND LEAKED FLUID FROM SYSTEM.

Service Brakes
Filed Aug 17, 2015120,000 milesTX

THE BRAKE LINES ON MY 2004 SUBURBAN HAVE NOW FAILED THREE TIMES. THE FIRST TIME ONE OF THE LINES HAD TO BE REPLACED AT A COST OF OVER $1000, THE SECOND TIME A SEPARATE LINE WAS PATCHED, AND NOW THE THIRD TIME THE SAME SECOND LINE THAT WAS PATCHED HAS FAILED AGAIN. ALL OF THE BRAKE LINES ARE INCREDIBLY CORRODED, SO MUCH SO THAT A FRIEND OF MINE WONDERED IF IT HAD BEEN SUBMERGED DURING HURRICANE KATRINA. BUT NOW UPON READING UP ON THE SUBJECT IT APPEARS THAT IS IS ALL GMS OF THAT TIME FRAME THAT LIVE IN SALTIER AIR. WHILE GM APPEARS TO THINK THAT THESE ARE COMPONENTS THAT SHOULD WEAR DOWN OVER TIME, THIS IS ONLY THE SECOND TIME IN THE 30 YEARS THAT I HAVE OWNED CARS TO FIND THIS PROBLEM.

Service Brakes
Filed Aug 15, 2015190,650 milesMI

I WAS DRIVING DOWN A TWO LANE HIGHWAY AT 50 MILES PER HOUR A DOG RAN OUT IN FRONT OF MY SUV, I HIT THE BRAKES HARD AND NOTICED THE PEDAL WENT TO THE GROUND. DROVE THE CAR HOME CAREFULLY. WHEN I GOT IT IN THE GARAGE FOUND RUSTED THROUGH BRAKE LINES GOING TO THE REAR OF THE CAR LEAKING. THERE IS EXCESSIVE RUST ON THE LINES AND AN ELECTRICAL HARNESS THAT GOES TO THE GAS TANK HAS RUBBED A HOLE IN THE LINE.

Service Brakes
Filed Jun 25, 2015160,000 milesCT

THE BRAKE LINE FROM THE FRONT TO REAR RUSTED AND RUPTURED RESULTING IN VIRTUALLY NO BRAKING. UPON FURTHER INSPECTION THE BRAKE LINES ARE ALL BADLY RUSTED AND IN NEED OF REPLACEMENT. VERY UNFORTUNATE GM CHOSE TO USE SUCH AN INFERIOR MATERIAL FOR SUCH AN IMPORTANT COMPONENT. VERY DANGEROUS SITUATION GM SHOULD BE MAKING OWNERS AWARE OF.

Electrical System
Filed Apr 3, 201578,457 milesNY

SPEED READS 120MPH AND NOT MOVING . *TR

Service Brakes
Filed Dec 29, 201481,783 milesPA

I TOOK THE VEHICLE TO LOCAL CHEVROLET DEALER FOR OIL CHANGE AND YEARLY STATE INSPECTION. THE VEHICLE PASSED THE STATE INSPECTION/EMISSIONS CONTROL TEST. I WAS NOT NOTIFIED THAT THERE WERE ANY ISSUES CONCERNING THE VEHICLE. THE VEHICLE WAS DRIVEN 5 MILES TO HOME. TWO DAYS, STARTED THE CAR, BUT HAD NO BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR. A WARNING LIGHT WAS ON. THERE WERE PUDDLES OF BRAKE FLUID IN THE DRIVEWAY. I HAD THE VEHICLE TOWED BACK TO THE DEALER. THEY INFORMED ME THAT TE BRAKELINE HAD COMPLETELY CORRODED. THE COST FOR REPAIR WAS QUOTED AT $800. FROM WHAT I UNDERSTAND, THIS SUDDEN AND COMPLETE BRAKE FAILURE COULD HAVE OCCURRED AT ANY TIME, EVEN WHILE DRIVING THE VEHICLE. *TR

Service Brakes
Filed Oct 17, 2014118,800 milesMI

ABS LIGHT , BRAKE LIGHT AND PARKING BRAKE LIGHT WENT ON. ALSO SAYING CHECK BRAKE SYSTEM SOON CAME ON. WENT TO DEALER 10/15/2014 AND WAS TOLD NEED TWO COMPUTERS FOR ABS. ABOUT 1500.00 BUT CAN'T DO IT BECAUSE THE BRAKE LINES ARE RUSTY AND MAY BREAK. IF THEY WERE TO BREAK ABOUT A 4500.00 REPAIR BILL. WAS TOLD OK TO DRIVE AND THE ABS WOULD JUST DISABLE ITSELF. BRAKE LINES USED TO BE MADE OF STAINLESS STEEL. HAS ALMOST 119,000 MILES. ALSO WAS TOLD MAYBE TIME FOR A NEW VEHICLE. I BOUGHT NEW AND HAVE HAD NUMEROUS REPAIRS DONE AND MAINT ON IT. *TR

Service Brakes
Filed Oct 6, 201451,098 milesIL

I WAS TWO BLOCKS FROM HOME WHEN I APPLIED BRAKES AS I APPROACHED A CURVE. BRAKE PEDAL WENT TO THE FLOOR BOARDS. USING LOW GEAR AND PARKING BRAKE I MANAGED TO GET THE SUBURBAN HOME WITH NO INCIDENT. BRAKE LINES FRONT TO BACK WERE REPLACED BY SERVICE CENTER. CAUSE ,RUST THRU. *TR

Engine
Filed Sep 29, 2014174,348 milesGA

BOUGHT THIS VEHICLE A FEW DAYS BEFORE THE FIRST INCIDENT. I DROVE IT HOME FROM OVER TWO HOURS AWAY, DROVE IT ALL AROUND THE DAY BEFORE, NO PROBLEMS. THEN I WAS DRIVING DOWN A BYPASS AT ABOUT 60 MILES AN HOUR AND THE ENGINE SHUT OFF! I HAD NO POWER STEERING, NOTHING! I WAS ABLE TO PULL OVER, SHUT IT OFF AND ONCE I TURNED IT BACK OVER IT WAS JUST FINE. SO I CAUTIOUSLY STARTED DRIVING, IT HAPPENED AGAIN A FEW MILES DOWN THE ROAD ONLY THIS TIME IT STALLED THEN REGAINED POWER AND QUICKLY SHUT OFF AGAIN. ONCE ENGINE WAS TURNED OFF AND RESTARTED, IT WAS FINE, IT DID THIS TO ME 5 TIMES WITHIN 5 MILES. I ALMOST GOT HIT TWO OF THOSE TIMES BY OTHER VEHICLES, ONCE WHEN I WAS TURNING ONTO A ROAD. I AM GLAD MY KIDS WERE NOT IN IT. I AM SCARED TO DRIVE ON TWO LANE ROADS WITHOUT ROOM TO PULL OVER. *TR

Service Brakes
Filed Sep 27, 2014160,334 milesMD

DRIVING DOWN HIGHWAY COMING TO RED LIGHT DEPRESSED BRAKE PEDAL, PEDAL WENT ALL THE WAY TO THE FLOOR. COULD NOT STOP VEHICLE BEFORE GOING THROUGH RED LIGHT, HELD DOWN VEHICLE HORN TO WARN OTHER DRIVERS WHICH SAVED ME FROM INJURING/KILLING SOMEONE ELSE OR MYSELF. AFTER GETTING VEHICLE ON SHOULDER OF ROAD NOTICED BRAKE FLUID DRIPPING DOWN THE FRAME RAIL ON THE DRIVERS SIDE IN FRONT OF REAR TIRE. *TR

Engine
Filed Sep 4, 2014224,000 milesRI

EXHAUST MANIFOLD LEAK CHECK ENGINE LIGHT ON BOLTS BROKEN ON EXHAUST MANIFOLD. *TR

Service Brakes
Filed Sep 4, 2014112,000 milesNY

ON 8/30/14 I WAS DRIVING DOWN THE ROAD GOING ABOUT 25 MPH WHEN A CAR CAME OUT FROM A STREET ON THE LEFT SIDE AND PULLED IN FRONT OF ME WITHOUT LOOKING, I PRESSED DOWN ON THE BRAKES QUICK AND SWERVED TO THE RIGHT TO AVOID HITTING HIM, HE HAD NO IDEA AS I WAS SWERVING OUT OF THE WAY TO NOT HIT HIM, HE WAS MAKING HIS TURN, I GOT ON THE HORN AND HE JUST PULLED OVER TO THE RIGHT AND GAVE ME A WAVE AS TO SAY HE WAS SORRY. ANYWAY, WHEN I PRESSED DOWN ON THE BRAKE FAST, IT WENT ALL THE WAY TO THE FLOOR, I HAD TOTAL BRAKE FAILURE, ALL THE BRAKE FLUID LEAKED OUT FROM THE DRIVER'S SIDE NEAR THE CHASSIS, THERE WAS NO STOPPING THIS TRUCK. I DON'T SEE HOW THEY CAN SAY YOU ARE STILL ABLE TO USE THE BRAKES, YOU CAN'T PUMP THEM. IT IS NOW SITTING AT THE MECHANICS GETTING FIXED, SO FAR HE TOLD ME IT WOULD BE $600-$800 LABOR, I HAVE NOT GOTTEN BACK THE TRUCK YET AS I WRITE THIS. THE BRAKE LINES WERE SO ROTTED, IT WAS ONLY A MATTER OF TIME, AND I ONLY BOUGHT THIS 9/17/13, THE TRUCK ORIGINALLY CAME FROM PENNSYLVANIA. *TR

Wheels
Filed Aug 31, 2014176,612 milesTX

I WAS TURNING INTO DRIVEWAY WHEN I HEARD A POP THAN SOME GRINDING SO I LISTENED AND IT WAS COMING FROM FRONT TIRE. I JACKED IT UP THE WHEEL WAS LOOSE AND WHEN U FREELY TURNED THE WHEEL U HEARD GRINDING FROM THE BEARINGS BEING NO GOOD. I THINK THE WHEEL HUB ASSEMBLY IS OUT I WAS LOOKING FOR A REPLACEMENT PART WHEN I NOTICED THERE WAS A RECALL FROM 2007NFOR THEM THE CAMPAIGN NUMBER IS 07E106000 I WOULD LIKE TO KNOW IS THIS TRUE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electrical System › Instrument Cluster/Panel
Filed Aug 4, 2014114,000 milesNJ

SPEEDOMETER DOES NOT WORK OR INDICATES WRONG SPEED. MOST INSTRUMENT GAUGES ARE NOT WORKING OR ARE INTERMITTENT IN THEIR OPERATION. *TR

Service Brakes
Filed Jul 7, 201491,000 milesNJ

TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD AS A RESULT THE BRAKES DID NOT RESPOND. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 91,000.

Electrical System
Filed Jul 3, 2014111,700 milesNY

AFTER REPLACING TEMPERATURE SENSOR ON ENGINE BY GARAGE, THE TEMPERATURE GAUGE CONTINUES TO ACT WITH HIGH READINGS & NOW IT HAS PEGGED TO MAXIMUM HIGH TEMP. THIS IS DISCONCERTING AND MY WIFE & I ARE VERY NERVOUS TO DRIVE IT IN NOT KNOWING IF IT IS A REAL ISSUE OF CONCERN. EVEN THOUGH WE ARE NOT ORIGINAL OWNERS, AND THAT THERE HAS BEEN RELATED ISSUES WITH SPEEDOMETER, TEMP GAUGE, SENSOR, AND MORE COVERED BY COMPANY, THEY WILL NOT DO SO NOW ACCORDING TO LOCAL CHEVY DEALERSHIP & ETHICALLY I THINK ONCE THE REPAIRS HAVE BEEN NOTED AND THEN SHOW UP SHOULD BE HONORED. I BELIEVE THAT THE COMPANY WOULD HAVE SET ASIDE THE PARTS AND MONEY TO INSTALL. VIDEO OF REPAIR LOOKS LIKE A SKILLED MECHANIC COULD RESET ORIGINAL MILES ON CURRENT BAD GAUGE SET TO REPLACEMENT AND POP IN WITHIN 15-30 MINUTES. COST FOR PANEL IS ABOUT $300 AND IF I SHIP IT OUT TO AN ONLINE REPAIR CENTER THEY'LL CHARGE ABOUT $90 FOR REPLACEMENT PART WITH UPGRADED PARTS FOR DURABILITY. AS A VETERAN WHO HAD TO RETIRE FROM A CIVILIAN JOB EARLY DUE TO MY DISABILITIES AND THE MONEY THESE CAR COMPANIES RECEIVED FROM BANK CRASHES STABILIZATION IN THE TIME OF OFFERED REPLACEMENT WOULDN'T I BE ELIGIBLE BASED ON THAT? *TR

Service Brakes
Filed Jun 23, 201497,650 milesCT

COMPLETE FAILURE OF BRAKES WHILE DRIVING, COASTED TO STOP WITH ASSISTANCE OF PARKING BRAKE. UPON INSPECTION IT WAS FOUND THAT ALL BRAKE LINES ARE SEVERELY RUSTED TO A FAILURE POINT, THE ONE LINE THAT FAILED WAS FOR THE REAR BRAKES FROM THE BLOCK DEVICE UNDER THE DRIVERS SIDE INNER FRAME RAIL (ABS UNIT OR BOOSTER) FOR A VERY WELL KEPT FAMILY VEHICLE WITH LOW MILES AND NO SUBSTANTIAL RUST ANYWHERE ELSE BUT THE BRAKE LINES, AND THIS ONE AREA THAT GETS CONSTANT ROAD SPRAY DIRECTLY AT THE LINES AND BLOCK/BOOSTER/ABS ON THE INNER FRAME DRIVERS SIDE. THIS WAS A SHOCK TO FIND, AND NOW AFTER LOOKING ONLINE THAT NHTSA HAS THE LONGEST OPEN CASE WITH CHEVY FOR 99-02 AND SEEMS LIKE IT WILL SPREAD TO 07 SOMETHING NEEDS TO BE DONE FOR PUBLIC SAFETY. THIS SUBURBAN WEIGHS LIKE 6000 POUNDS, A TANK, AND WILL CRUSH ANYTHING IN ITS WAY IF THE BRAKES DO NOT WORK. I HAVE HAD SEVERAL OTHER MAKES/MODELS OF CARS & TRUCKS AND THE ONLY TIME I HAVE EVER NEEDED TO REPLACE A BRAKE LINE WAS ON MY OLD 1984 DODGE RAM PICKUP I PLOW SNOW WITH ALL THE TIME AND IT WAS 25YRS OLD AT THAT TIME NOT 10YRS OLD LIKE THE CHEVY. WE NEED IMMEDIATE ACTION TO ENSURE THE SAFETY OF ALL OF THE THOUSANDS WITH THIS SAME ISSUE ON CHEVY TRUCKS/SUV'S. PURCHASED NEW IN MANCHESTER CT FOR OVER $36,000 IN APRIL 2004.. I DO NOT HAVE THE $1000+ ON HAND TO HAVE THIS REPAIR COMPLETED AT THIS TIME WITH 2 CHILDREN IN COLLEGE AND 2 MORE SOON TO BE. *TR

Engine
Filed Jun 17, 2014120,000 milesMI

TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED WHILE STARTING THE IGNITION, A LOUD KNOCKING NOISE EMITTED FROM THE ENGINE. IN ADDITION, COOLANT WAS DISPENSED INTO THE RADIATOR RESERVOIR EVERY TWO DAYS WITHOUT COOLANT VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE WATER PUMP WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE PERSISTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Service Brakes
Filed May 22, 2014130,000 milesNJ

THE MASTER CYLINDER AND BRAKE LINE CAUSED A COMPLETE BRAKE FAILURE. ALL THE BRAKE LINES ARE SEVERELY RUSTED, COMPROMISED, AND ALL MUST BE REPLACED. FORTUNATELY THE FAILURE HAPPENED IN A RESTAURANT DRIVE THROUGH. MOMENTS BEFORE PULLING INTO THE DRIVE THROUGH, I WAS DRIVING MY DAUGHTER ON A BUSY ROADWAY WITH A 50 MPH SPEED LIMIT. I DO NOT FEEL BRAKE LINES SHOULD BE MADE OF MATERIALS THAT CAN CORRODE AND FAIL WITHOUT ANY WARNING WHATSOEVER. THE TRUCK IS VERY WELL MAINTAINED. WITH NON-CORROSIVE METALS AVAILABLE FOR BRAKE TUBING IT IS INEXCUSABLE FROM A SAFETY PERSPECTIVE. THE GOVERNMENT NEEDS TO ADDRESS THIS TO PREVENT CLEARLY FORESEEABLE INJURIES AND DEATHS. *TR

Electrical System
Filed Apr 15, 201489,000 milesMD

THE SPEEDOMETER IS COMPLETELY GONE ALONG WITH SEVERAL GAUGES SUCH AS THE OIL, GAS, AND RPM METERS. I AM UNABLE TO TELL HOW MUCH GAS I HAVE OR HOW FAST I AM GOING. THIS HAS HAPPENED A LOT TO THESE VEHICLES OVER THE PAST 10 YEARS. GM OFFERED A REPAIR BUT ONLY FOR VEHICLES WHO WERE NOT OVER A CERTAIN MILEAGE. THIS IS A SAFETY ISSUE AND NEEDS TO BE REPAIRED IN ALL VEHICLES. ADDITIONAL, THE ELECTRICAL SYSTEM IS OUT OF WHACK. MY HEATED SEATS TURN ALL THE WAY UP TO HIGH WITHOUT ME PRESSING ANYTHING. MY TV SYSTEM IS NOT WORKING. EVERYTHING SEEMS TO BE FALLING APART. *TT

Service Brakes
Filed Jan 3, 201444,500 milesMD

THE BRAKE LINE UNDER THE DRIVER'S DOOR RUPTURED AND CAUSED A COMPLETE BRAKE FAILURE. ALL THE BRAKE LINES ARE SEVERELY RUSTED, COMPROMISED, AND ALL MUST BE REPLACED. FORTUNATELY THE FAILURE HAPPENED IN PARKING LOT AND MY SON WAS ABLE TO GET THE CAR HOME WITHOUT HAVING AN ACCIDENT BUT THAT WAS MERELY FORTUITOUS. THERE IS ABSOLUTELY NO REASON THAT PERMANENT BRAKE LINES SHOULD FAIL. THE TRUCK IS USED VERY INFREQUENTLY AND IS WELL MAINTAINED. HAD I OR A MEMBER OF MY FAMILY BEEN DRIVING ON THE INTERSTATE SOMEONE MOST LIKELY WOULD HAVE BEEN SEVERELY INJURED OR KILLED. I AM 60 YEARS OLD AND HAVE OWNED CARS SINCE I WAS 17 AND I HAVE NEVER EXPERIENCED A BRAKE HARD LINE RUPTURE. WITH THE NON-CORROSIVE METALS AVAILABLE FOR BRAKE TUBING IT IS INEXCUSABLE FROM A SAFETY PERSPECTIVE. THE GOVERNMENT NEEDS TO TAKE ACTION AGAINST GM TO PREVENT CLEARLY FORESEEABLE INJURIES AND DEATHS. *TR

Service Brakes
Filed Nov 7, 2013114,000 milesMN

SEVERE BRAKE LINE CORROSION UNDER VEHICLE. *TR

Service Brakes
Filed Oct 24, 201367,000 milesCT

I TURNED ON MY ENGINE WITH MY KIDS IN THE CAR AND PUT THE SUV IN REVERSE. THE CAR IMMEDIATELY STARTED TO MOVE EVEN WITH MY FRONT ON THE BRAKE WHILE PUTTING IT IN REVERSE AND I TRIED TO PRESS THE BRAKE AND IT WENT STRAIGHT DOWN TO THE FLOOR. I PUT THE CAR BACK IN PARK AND THIS STOPPED THE VEHICLE. HAD I BEEN ON THE ROAD I WOULD HAVE CRASHED. THERE WAS NO WARNING ABOUT BRAKE FLUID BEING LOW AND THE CAR HAD BEEN DRIVEN THE NIGHT BEFORE AT 8:30 PM. MY HUSBAND LOOKED NEAR THE DRIVER SIDE REAR TIRE AND SAW THE BRAKE LINE DRIPPING ALL THE BRAKE FLUID OUT ON THE DRIVEWAY ALL RUSTED. WHY WASN'T THIS MADE WITH STAINLESS STEEL? THIS IS A CAR FOR FAMILIES WHICH MEANS MORE THAN LIKELY IT WILL HAVE A CHILD IN THE CAR WHEN IT IS BEING DRIVEN. THIS NEEDS TO BE RECALLED AND FIXED. *TR

Service Brakes
Filed Oct 24, 201384,600 milesGA

BRAKES FAILED WHILE DRIVING....NOTICED SLIGHT BRAKE PEDAL LOSS , THEN TOTAL FAILURE WITHIN MINUTES...MECHANIC SAID THAT THE BRAKE LINES FAILED BECAUSE THEY WERE CORRODED AND WOULD ALL HAVE TO BE REPLACED..THANK YOU FOR LOOKING INTO THIS AND ALL OTHER BRAKE LINE FAILURES OF ANY GMC MADE VEHICLES. *TR

Service Brakes
Filed Sep 23, 2013119,000 milesVA

COMPLETE BRAKE FAILURE WITHOUT ANY WARNING. ANOTHER BRAKE LINE COMPLETELY CORRODED AD INOPERABLE. HAD SAME ISSUE ON ANOTHER BRAKE LINE 6-MONTHS EARLIER. NO REPLACEMENT PARTS AVAILABLE TO CONNECT TO REMAINING LIES. THE VEHICLE HAD BEEN RUNNING ERRANDS PICKING UP AND DROPPING OFF CHILDREN WHEN FAILURE OCCURRED.

Tires
Filed Sep 7, 201386,495 milesCA

WHILE DRIVING AT ABOUT 45 THE TIRE WENT FLAT. THE TIRE HAD SEVERAL CRACKS AROUND THE SHOULDER AND APPEARS SEVERAL WERE GETTING READY TO CHUNK OFF. A COUPLE APPEAR TO GO ALL THE WAY THROUGH THE TIRE CAUSING THE AIR LOSS.

Service Brakes
Filed Aug 26, 201397,000 milesCT

2 SEPARATE INCIDENTS OF BRAKE FAILURE WITH CORRODED BRAKE LINES OF 2004 CHEVY SUBURBAN WITH UNDER 100K MILES. FIRST WAS IN JANUARY 2013, COMPLETE LOSE OF BRAKES WHILE DRIVING IN PARKING LOT. TAKEN TO REPAIR SHOP AND NEEDED COMPLETE REPLACEMENT OF CORRODED FRONT BRAKE LINES, CALIPERS ETC. AT THE TIME, WE HAD THE REAR BRAKE LINES INSPECTED AND REPAIR SHOP STATED THEY SEAMED OK. SECOND INCIDENT HAPPENED ON AUGUST 24, 2013. TRAVELING ON I-495 IN MASSACHUSETTS (WHILE PULLING A BOAT TRAILER) AND APPLIED BRAKES TO SLOW FOR TRAFFIC AHEAD AND BRAKE PEDAL IMMEDIATELY WENT SOFT AND ALMOST COMPLETELY TO THE FLOOR AND THEN BRAKE WARNING LIGHT CAME ON. I HAD TO SWERVE INTO BREAKDOWN LANE TO AVOID SLOWED TRAFFIC AHEAD AS ONLY FRONT BRAKES WERE WORKING.(ALONG WITH TRAILER BRAKES) AND CAR COULD NOT SLOW ENOUGH TO STOP. AFTER NEARLY CASING A MAJOR ACCIDENT, WAS ABLE TO GET OFF THE EXIT AND DRIVE TO NEAREST SEARS REPAIR SHOP (1/4 MILE DOWN THE ROAD). AFTER BRAKE INSPECTION, COMPLETELY CORRODED BACK BRAKE LINES AND CALIPERS NEEDED TO BE REPLACED. *TR

Service Brakes
Filed Aug 15, 201370,850 milesOH

MY 16 YEAR OLD DAUGHTER WAS BEHIND THE WHEEL; IN LINE AT DRIVE-THROUGH. THE BRAKE PEDAL WENT TO THE FLOOR AND THE BRAKE LIGHT CAME ON IN THE DASH BOARD AS THE VEHICLE BEGAN DRIFTING FORWARD. THE MESSAGE CENTER IN THE DASH DISPLAYED "SERVICE BRAKE SYSTEM." LUCKILY SHE WAS ABLE TO MANEUVER INTO A PARKING SPACE WITHOUT INCIDENT. THE BRAKE LINES HAVE FAILED - RUSTED THROUGH. IT IS UNCONSCIONABLE TO PRODUCE A VEHICLE THAT SELLS FOR OVER $45,000.00 THAT WON'T EVEN LAST 10 YEARS...ESPECIALLY WHEN SUCH A FAILURE IS LIKELY TO HAVE CATASTOPHIC CONSEQUENCES. WE WERE VERY LUCKY THAT NO ONE WAS SERIOUSLY HURT DUE TO THIS PREMATURE FAILURE. *TR

Electrical System › Instrument Cluster/Panel
Filed Jul 4, 2013198,000 milesFL

THE ENTIRE CONTROL PANEL ON THE DASH WILL GO OUT INCLUDING: SPEEDOMETER, RPM, GAS, OIL, ETC. WHEN THIS HAPPENS THE MESSAGE CENTER, INCLUDING THE ODOMETER, IS BLANK ALSO. AT FIRST THIS HAPPENED PERIODICALLY UPON STARTING UP THE VEHICLE IT WOULD NOT COME ON BUT WOULD COME OWN A FEW MINUTES AFTER DRIVING. THEN IT STARTED NOT COMING ON AT ALL. *TR

Electrical System
Filed Jun 12, 201398,981 milesFL

SPEEDOMETER READS THAT I'M GOING FASTER THAN I AM. I CANNOT TELL HOW FAST I AM GOING. WHEN THE VEHICLE IS OFF IT REGISTERS 10MPH. THIS CONCERNS ME GREATLY SINCE THIS IS MY ONLY VEHICLE AND I HAVE THREE CHILDREN THAT RIDE WITH ME EVERYWHERE I GO. I RESEARCHED THIS ON THE INTERNET HAVE FOUND MANY PROBLEMS WITH THE SPEEDOMETER ON THIS VEHICLE. SHOULD BE A RECALL. THIS IS DANGEROUS!!!! *TR

Steering
Filed Jun 2, 201391,000 milesFL

IT MAKES A CLUNKING NOISE WHEN TURNING THE STEERING WHEEL. *TR

Power Train
Filed May 20, 2013157,000 milesNC

THE VEHICLE IS A 4WD SUBURBAN 1500. WITH 2 WD DRIVE SELECTED AND DRIVING AT VARIOUS SPEEDS FROM 5 MPH TO 60 MPH THE VEHICLE WILL GO INTO NEUTRAL. THIS HAS HAPPENED 7 OR 8 TIMES. EACH TIME WAS IN TRAFFIC WHICH REQUIRED ILLUMINATING EMERGENCY FLASHERS AND PULLING TO SIDE OF ROAD. EVERY TIME PRESENTED A SAFETY ISSUE AND WAS FORTUNATE IT DIDN'T CAUSE AN ACCIDENT. ON ONE OCCASION I HAD JUST PASSED A SEMI ON THE INTERSTATE AND HAD JUST PULLED BACK INTO TRUCKS LANE WHEN IT OCCURRED. DEALERSHIP COULD NOT DETECT A PROBLEM. THE GEAR SHIFT SELECTOR REMAINS IN "DRIVE", THE DASH SELECTOR REMAINS ILLUMINATED IN 2WD AND I GET NO MESSAGES ON INSTRUMENT PANEL MESSAGE CENTER. TO TROUBLESHOOT I SELECTED "AUTO 4 WD" ON DASH SELECTOR AND OPERATED FOR A WEEK WITH NO PROBLEM. I THEN SELECTED 2 WD AND THE PROBLEM REAPPEARED WITHIN 2 HOURS OF OPERATION. ONCE I STOPPED, I SELECTED 1,2,3 AND R ON GEAR SELECTOR WITH NO EFFECT. SELECTED NEUTRAL AND TURNED IGNITION OFF AND THEN RESTARTED WITH NO EFFECT (ON PREVIOUS OCCASION I HAD SELECTED PARK WITH VEHICLE RUNNING AND NOTICED A GEAR GRINDING NOISE SO DIDN'T WANT TO DO THAT AGAIN WITH ENGINE RUNNING). TURNED IGNITION OFF WITH GEAR SELECTOR IN NEUTRAL AND SELECTED AUTO 4 WD AND THEN RESTARTED ENGINE WHICH TOOK CARE OF PROBLEM. *TR

Service Brakes, Hydraulic
Filed Jan 25, 2013138,000 milesTN

TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT RESPOND. THE CONTACT APPLIED EXCESSIVE PRESSURE TO THE BRAKE PEDAL BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE THE MECHANIC ADVISED THAT THE HYDRO BOOST WOULD HAVE TO BE REPLACED BECAUSE BRAKE FLUID AND POWER STEERING FLUID WAS LEAKING FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 05V043000 (SERVICE BRAKES, HYDRAULIC) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. *TR

Service Brakes
Filed Nov 5, 2012106,000 milesIL

TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND DEPRESSING THE BRAKES, THE PEDAL WENT STRAIGHT TO THE FLOOR BOARD. THE CONTACT IMMEDIATELY PUT HIS EMERGENCY BRAKES ON TO AVOID A CRASH. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 106,000. ..UPDATED 03/18/13 *BF THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY A DEALER BEFORE AND AFTER THE INCIDENT. THE VEHICLE WAS REPAIRED. THE CONSUMER HAS PICTURES AND OLD PARTS. UPDATED 04/02/2013 *JS

Power Train
Filed Aug 22, 201285,000 milesWA

WHEN DRIVING IT WILL TRY AND ENGAGE THE 4 WHEEL DRIVE LOW. IT HAPPENED A YEAR AGO AND THEN AGAIN THIS WEEK. *TR

Service Brakes, Hydraulic
Filed May 7, 201250,135 milesNJ

DRIVING ON SMALL RESIDENTIAL STREET. AS I APPROACHED A STOP SIGN I APPLIED BRAKES AND PEDAL WENT TO THE FLOOR AND I STEERED INTO THE CURB TO STOP VEHICLE. WHEN I STOPPED SHAKING I CALLED MY HUSBAND AND HE CAME WITH A FRIEND WHO IS A MECHANIC. WHEN THEY RAISED THE HOOD THEY SAW BRAKE FLUID EVERYWHERE. WHEN WE GOT THE CAR HOME AND INSPECTED IT FURTHER THE MECHANIC WAS HORRIFIED TO SEE THAT EVERYTHING UNDER THERE WAS CORRODED AND RUSTED. INCLUDING BUSHINGS GAS LINES, NUTS AND BOLTS ETC. HE CLAIMED HE HAD NEVER SEEN ANYTHING LIKE IT IN HIS LIFE. THIS IS THE THIRD SUBURBAN I HAVE OWNED AND I AM VERY UPSET THAT THIS WOULD HAPPEN. I WAS ALL SET TO HAVE MY 20 YR OLD SON TAKE THIS UP TO SCHOOL SO HE COULD MOVE OUT OF HIS DORM. HE COULD HAVE BEEN SERIOUSLY HURT IF THIS HAD HAPPENED ON THE NEW JERSEY TURNPIKE. *TR

Service Brakes
Filed May 1, 2012130,000 milesNJ

THE STEEL BRAKE LINE FAILED ON THE DRIVERS SIDE BELOW THE DOOR. *JS

Service Brakes, Hydraulic
Filed Mar 27, 201284,905 milesMD

TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE BRAKE LINES FRACTURED WHILE THE BRAKES WERE APPLIED ON THE HIGHWAY. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 84,905 AND THE CURRENT MILEAGE WAS 85,049. UPDATED 5/7/12 *CN THE CONSUMER STATED HER HUSBAND DISCOVERED THE FRONT BRAKE LINE HAD RUPTURED. THERE WAS A HOLE IN THE BRAKE LINE IN THE ENGINE COMPARTMENT NEAR THE DRIVER'S SIDE FRONT WHEEL AND THE BRAKE LINE WAS SEVERELY CORRODED. UPDATED 05/25/12

Complaints 1-50 of 182, newest first, reproduced as filed.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
202618300Do not drive
202532100Routine
20240100Routine
202317100Routine
20211000Routine
201180210Routine
201053100Routine
200955000Routine
2008101000Routine
2007190060Routine
200631220Routine
200594120Routine
2004 — this page182140Routine
2003175110Routine
2002120111Fatalities reported
200192140Routine
200067110Routine
199974000Routine
199814000Routine
199716010Routine
19969000Routine
19958010Routine
19949000Routine

Compare every Suburban 1500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 17, 2007. Source: NHTSA Office of Defects Investigation.