2013 Chevrolet Impala

Above average

Owners filed 272 complaints about this vehicle with federal regulators, most often about the stability control. It has been recalled 1 time.

One of the better Chevrolet Impala years: fewer complaints than most, without an unusual share of serious ones. Which Chevrolet Impala years to avoid →

When it fails
020k40k60k90k120k200k
54,000 milesMedian miles at failure

220 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2013 Chevrolet Impala problems

70 of the 272 complaints (26%) are about the stability control.

ComponentReportsCrashesFiresInjuries
Electronic Stability Control (esc) · stability control70
200
Service Brakes · brakes41
100
Electrical System34
202
Engine17
100
Air Bags · airbags17
8010
Steering15
000
Power Train · transmission15
000
Wheels11
000
Unknown or Other9
000
Tires7
000

1 safety recall

Part 573 reports
Electrical System › Ignition14V355000
Filed Jun 23, 20143,141,731 vehiclesGeneral Motors LLC

Defect. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Risk. If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy. GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

All 1 campaign on file, newest first.

What owners reported

Newest filings
Exterior Lighting › Headlights
Filed Sep 3, 2026GA

Purchased aftermarket headlight assembly via Amazon. Wiring harness overheats during normal use, causing connector damage/melting. This is the third unit with an identical defect within one month — seller/manufacturer has replaced twice but the problem recurs. Poses fire/electrical hazard. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown or Other
Filed Aug 18, 2026NY

I have 2 monitors frozen that won't reset . The drive cycle is very dangerious it includes takeing up to 55 and deceleration down to 20 multiple times for many miles I myself have driven this cycle taking my life in my hands in nyc for 300 miles with no success

Air BagsCrash2 injured
Filed Jul 17, 2025CA

I have driving on highway [XXX] heading back home to yucca valley from oceanside driving in the left lane my steering wheel locked up my vehicle swerved let into a street sign and thr vehicle proceeded to turn right swerving on the road losing control of the vehicle my airbag never deployed and my riverside tire as well the drives haft fell off the vehicle and now my car is completely totaled luckily there were no other vehicles involved but there was another person in the car with me when the incident occurred, we both he whiplash. Incident occurred in Morongo Valley near road runner mobile home trailer park in morngo valley INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Visibility › Defroster/Defogger/Hvac System
Filed Jan 23, 2025140,000 milesTX

The contact owns a 2013 Chevrolet Impala. The contact stated that for the past nine years, the blower fan had been replaced several times. The contact stated that prior to the failures, the blower fan was making abnormal tapping and clicking sounds. The contact stated that the check engine warning light was intermittently illuminated. The contact had taken the vehicle to an independent mechanic; however, the vehicle was not diagnosed. The independent mechanic determined that the fan and heater needed to be replaced. The vehicle was repaired after every service appointment; however, the contact stated that eventually the fan and heater failed and had to be replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

Unknown or Other
Filed Sep 15, 2024GA

Service Stabilitrak traction light comes on and front left side on car makes noise when turn sterring wheel to left and ABS light comes on when this light comes on.

Fuel/Propulsion System
Filed Apr 17, 2024IL

While driving vehicle warning light service stabilitrak....reduced engine power comes on. Vehicle then slows and can not drive over 20 to 30 mph. This has occurred randomly at highway speeds while driving on interstate in traffic. Sudden reduction caused traffic to have to slow quickly and almost caused a collision.

Power Train
Filed Aug 16, 2023KY

TFP Switch(Sensor) 4 Circuit Low Voltage

Electrical System
Filed Apr 4, 2023111,366 milesNC

The contact owns a 2013 Chevrolet Impala. The contact stated that the driver 's side power master door lock switch was inoperable. The messages "Monitor Tie System" and "Monitor Battery System" were displayed. The contact stated that the windshield wipers were operating at a slower speed than needed. On other occasions, the windshield wipers and the horn would engage independently, and the windshield wipers would operate faster than needed. The vehicle was taken to the dealer, where it was diagnosed that the ECM needed to be reprogrammed. Additionally, the contact stated that the vehicle failed to start and she was unable to release the key from the ignition switch. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V355000 (Electrical System). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,366.

Electrical System
Filed Feb 23, 2023TX

My 2013 Impala Ltz Service Traction Control, Service Stabilitrack, Engine power reduced problem lights came on the dash. Almost had an accident I want to know why the 2013 model of impala has not had any recalls as the 2010 models with same issues..... My vehicle has the same major issue and need to be addressed & Recalled...... The 2013 Chevrolet impala LTZ Need to be Recalled to fix this issue for the safety of my family and the families on the road and Highways........ I can't express more the need of recall for my vehicle!!!!! I attached documents on the pervious 2010 model recall that had the same issues.... If you think Chevrolet dealership fixed the problem on the 2013 impala model it didn't work cause I have same issues!!!!!

Air BagsCrash1 injured
Filed Sep 22, 2022126,000 milesIA

Driving home on 9/3/22 I began to turn into a curve in the road at which time the brake light on dash came on and felt as though one wheel in the rear locked up.2 seconds later It caused my car to spin uncontrollable down the road and slide into ditch however I slid into a field entrance and it caused my car to roll more then once and landed on passenger side. Airbags did not deploy at any time during this accident.

Engine
Filed Aug 9, 2022NY

While waiting to make a left turn when traffic cleared I pressed the gas pedal and heard a loud grinding noise and the car would not move for 2 or 3 seconds and suddenly moved. Very dangerous. Car forums have many of the same incidents with great difficulty in resolving this problem and after several years no answers. This is life threatening issue.

Wheels
Filed Jul 10, 2022WA

Consistent problems/issues with the Traction Control turning off randomly while driving the vehicle. Which causes the car to almost stall, have issues accelerating, make a grinding/scraping noise until we manually turn the traction control off. Most of the issues/sounds stop shortly after turning it off, but car still has issues accelerating and feels like it’s going to stall.

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed May 31, 2022100,000 milesNY

The contact owns a 2013 Chevrolet Impala equipped with an OEM jack, Part Number: 13500018. The contact stated while jacking up the vehicle to change a tire, the jack folded and caused the vehicle to fall. There were no injuries sustained. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

Air BagsCrash2 injured
Filed Nov 16, 2021TX

The contact owns a 2013 Chevrolet Impala. The contact stated that her vehicle would fail to start up after multiple attempts without warning. The contact stated that while her fiance was driving at 55 MPH, the vehicle shut off without warning which cause him to crash into a ravine. The air bags did not deploy upon impact. The contact and her fiance suffered minor scrapes and bruises but did not seek medical attention. A police report was filed at the scene. The vehicle was towed to an independent tow yard where it was deemed a total loss. The dealer was contacted about the incident and was informed that they could not pick up the vehicle to perform an investigation. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was unknown

Engine
Filed Oct 2, 2021NM

The stabilitytak light came on and vehicle won’t drive more then 15mph or it turns of by it self Ms

Unknown or Other
Filed Jul 16, 2021CA

Stolen vehicle

Electrical System
Filed Mar 1, 2021150,000 milesCA

DAYS AFTER PURCHASING MY 2013 CHEVY IMPALA LTZ 2 YEARS AGO FROM FIRST CAR IN BAKERSFIELD I HAVE HAD NOTHING BUT PROBLEMS WITH IT. AS I WOULD DRIVE IT , IT STARTED TO AUTOMATICLY BRAKE ON ITS OWN AND LOSE TRACTION SPEED. BLOWS WHITE SMOKE ALL THE TIME IT IS RUNNING EVEN WHEN PARKED. I HAVE MAJOR PROBLEM WHEN DRIVING THE CAR SHAKES SLOT. I HAVE SPENT APPROXIMATELY $5000 IN REPAIRS AND NO IMPROVEMENT WHAT SO EVER!

Electrical System
Filed Feb 19, 2021FL

WIRING HARNESS IS DEFECTIVE AND FRICTION CAUSES ELECTRICAL MISFIRES THAT AFFECT THE ENTIRE VEHICLE, FROM DEACCELERATION WHILE DRIVING TO NOT BEING ABLE TO TURN OVER THE ENGINE TO START. I'VE BEEN DEALING WITH THIS ISSUE FOR OVER 4 YEARS AND GM NOR ANY SAFETY COMMISSION WILL DO ANYTHING IN TERMS OF A RECALL. THIS COMPLAINT IS THE ONLY RECOURSE THAT I HAVE IN ORDER TO NOTIFY PUBLIC OF THE ISSUE. THIS IS EXTREMELY CONCERNING AS IT CAN CAUSE SAFETY HAZARD ON ROAD.

Suspension
Filed Jan 21, 2021FL

SHAKES AND FEELS AS THOUGH THE TIRE MAY COME OFF WHILE DRIVING. SHAKES WHEN YOU GO A CERTAIN SPEED AND SLOW DOWN. REPLACED TIRES AND HAD ALIGNMENT CHECK AND CAR STILL DOES THE SAME THING.

Air Bags
Filed Jan 8, 2021VA

MY BRAKE CATCHES WHILE DRIVING AND UNDER DASH BOARD MAKES NOISE AND WHEN YOU TURN ON THE HEATER IT MAKES NOISE AND ALL MY DASH BOARD HAZARDS LIGHT ARE ON AND WANT GO OFF WIPER RADIO FRONT SEAT. THIS CAR HAS BEEN NOTHING BUT TROUBLE AND THE SHOP I TOOK IT TO TOLD ME TO CONTACT YOU BECAUSE THIS SHOULD BE A RECALL ISSUE

Power Train
Filed Nov 23, 2020128,000 milesIN

ABLE TO SHIFT GEAR POSITIONS BUT THE INDICATED SHIFT POSITION DOES NOT REPRESENT THE GEAR POSITION THE VEHICLE IS IN. WHEN I STOP AND PARK THE VEHICLE, I AM ABLE TO SHIFT THE LEVER TO THE "PARK" POSITION, BUT THE VEHICLE IS NOT ACTUALLY IN PARK POSITION. I CURRENTLY HAVE THE EMERGENCY BREAK ON. VEHICLE WILL NOT STAY IN PARK WHEN GEAR IS IN PARK POSITION. THE LIGHTEST TOUCH WILL KNOCK GEAR SHIFT INTO REVERSE AND CAR ROLLS AWAY.

Electrical SystemCrash1 injured
Filed Oct 5, 2020213,000 milesTX

I DONT UNDERSTAND WHY MY CAR SHOWS NO MISFIRES UNTIL TODAY AND ITS THE FUEL CONTROL MODULE BUT IT RESETS AND GOES AWAY THEN BACK AGAIN LIKE ITS REMOTE CONTROL. WHILE STATIONARY BATTERY IS FAIR/ ALTERNATOR FAIR

Fuel/Propulsion System
Filed Sep 19, 2020NY

MY CAR KEEPS TURNING OFF ON ME WHILE IM DRIVING

Service Brakes
Filed Sep 12, 2020140,000 milesSD

STABILTRAK ABS TRACTION CONTROL WARNING LIGHTS ALL COME ON VEHICLE SHUDDERS AND POWER IS REDUCED. RESEARCHED AND FOUND 100'S OF REPORTS OF THE SAME ISSUE WITH THE IMPALA AND SIMILAR COMPLAINTS IN THE LIGHT TRUCK AND SUV MODELS. FIX IS RELATIVELY INEXPENSIVE IF YOUR MECHANICALLY / ELECTRICALLY INCLINED AS INVOLVES SPLICING IN A NEW WIRE HARNESS FOR THE ABS SENSOR. SAID HARNESS IS ABOUT $20 IT SHORTS OUT DUE TO INSUFFICIENT GAUGE OF WIRE USED ON ORIGINAL FACTORY INSTALL. REPLACE HARNESS HAS MUCH STURDIER GAUGE FROM WHAT MY RESEARCH SAYS. REPAIR SHOP QUOTED $700 TO REPAIR GLAD I TOLD THEM TO PUT IT BACK TOGETHER. THEY HAVE A FLEET OF IMPALAS AS LOANERS SO THEY KNOW THEY ARE GOUGING PEOPLE WHEN THEY SAY REPLACE WHEEL HUB ASSEMBLY ABS SENSOR AND WIRING HARNESS WHEN THEY KNOW IT'S THE ABS SENSOR PERIOD. CHEVY NEEDS TO DO A RECALL. ISSUE HAPPENS WHEN CAR IS IN MOTION AFTER TURNING OR GOING OVER A BUMP WIRING THAT HAS BEEN WORE THRU DUE TO PLACEMENT OF WIRING IN A HIGH FRICTION AREA, WIRE WEARS THROUGH COATING EXPOSES WIRING THAT SHORTS OUT AND SENDS CODES TO COMPUTER CONCERNING ABS STABILTRAK AND TRACTION ASSIST CAUSES VEHICLE TO BEHAVE ERRATICALLY OTHERS HAVE REPORTED CAUSED VEHICLE TO STALL AND NOT RESTART UNTIL PROBLEM CORRECTED. I'M SURE THEY ARE GOUGED FOR A THOUSAND $ OR MORE. WET ROAD CONDITIONS,EXTREME HEAT OR COLD,LEFT TURN WHILE BACKING, JARRING BUMPS, ALL TRIGGER THE DASH TO LIGHT UP LIKE CHRISTMAS TREE DINGING ALARM GOES OFF STEERING SHUDDERS POWER IS REDUCED. IT'S A HUG

Structure › Body
Filed Sep 7, 2020128,000 milesMI

DRIVER'S SIDE BACK DOOR LOCKING MECHANISM WILL BECOME STUCK, AND DOOR WILL REMAIN LOCKED DESPITE ATTEMPTING TO UNLOCK IT WITH THE KEY FOB OR MANUALLY. FIRST NOTICED WHEN THE DOOR WOULD NOT UNLOCK AFTER BEING PUT IN PARK AFTER DRIVING APPROXIMATELY 10 MILES. OTHER DOORS UNAFFECTED, AND REAR PASSENGERS WERE ABLE TO EXIT VEHICLE VIA PASSENGER SIDE BACK DOOR. ONLY SOLUTION APPEARS TO BE REMOVING THE INTERIOR DOOR PANELING TO ACCESS THE LOCKING MECHANISM. THIS WILL RESOLVE THE PROBLEM FOR A PERIOD OF TIME (VARIES) BUT WILL HAPPEN AGAIN.

Engine
Filed Aug 19, 20209,000 milesGA

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SERVICE ELECTRONIC STABILI-TRAC WARNING LIGHT FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE JERKED AND SHUDDERED WITH THE ACCELERATOR PEDAL DEPRESSED. THE FAILURE ALSO RECURRED WHILE THE VEHICLE WAS BEING REVERSED. ADDITIONALLY, THE VEHICLE VIBRATED AND SHUDDERED AT SPEEDS EXCEEDING 55 MPH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.

Electrical System
Filed Aug 4, 2020168,000 milesVA

FAULTY WIRING HARNESS FOR THE STABLE LINK SYSTEM FRONT DRIVER SIDE. WHILE DRIVING THE VEHICLE THE CHECK ENGINE LIGHT WILL COME ON ALONG WITH THE STABLE LINK SYSTEM AND LOSE POWER TO THE ENGINE AND SHUT DOWN.

Exterior Lighting
Filed Jun 16, 2020NC

LOW BEAM HEADLIGHT KEEPS GOING OUT EVERY 2 WEEKS, NOT BLOWING BULBS JUST STOPS WORKING. HAVE CLEANED CONNECTORS SEVERAL TIMES, WORE GLOVES WHEN CHANGING BULB AND CHECKED FUSE. *TR

Electronic Stability Control (esc)Crash
Filed May 25, 2020MO

I'VE HAD MY 2013 LT IMPALA FOR 39 MONTHS I AM CURRENTLY FINANCING THIS VEHICLE HOWEVER THE ACTUATORS I KEEP REPEATING AND THEY KEEP GOING OUT CONSTANTLY AND THE REPAIRS ARE VERY EXPENSIVE I'VE REPLACED THESE MULTIPLE TIMES AND AFTER A MONTH IT DOES THE PROBLEM AGAIN WHICH ENDED UP DRAINING MY BATTERY EACH TIME. I HAVE REPLACED MY BATTERY FOR A BRAND NEW ONE AND EVERYTHING WAS FINE I GOT THE PROBLEM OF ALL 3 ACTUATOR FIXED AND HERE WE ARE NOW AND MY VEHICLE IS DEAD THE BATTERY WAS DRAINED BECAUSE THE ACTUATORS KEEP GOING OUT AND THE TICKING NOISE NEVER STOPS AND IT GOES EVEN WHEN I'M NOT PRESENT IN THE CAR AND RANDOM TIMES THROUGHOUT THE NIGHT WITHOUT THE KEY IN THE IGNITION*DT*JB

Electronic Stability Control (esc)
Filed May 21, 2020AR

WHEELS DRAG HESITATE WHEN PULLING OFF FROM A PARKED POSITION, HAS DONE THIS SINCE ABOUT A MONTH OF PURCHASING THIS CAR FROM DEALERSHIP. *TR

Electronic Stability Control (esc)
Filed Apr 27, 2020IN

IT KEEPS SAYING ON THE ODOMETER ELECTRIC STABILITY CONTROL OR TRACK AND LOWER THE POWER. MY CAR WAS ON MOTION ON A CITY STREET WITH CARS ALL AROUND US. I'VE READ THAT SEVERAL PEOPLE WERE HAVING TROUBLE WITH THE SAME THING. WHY DON'T THEY RECALL

Engine
Filed Apr 7, 202084,000 milesNY

WITH NO WARNING THE ENGINE OF MY CAR HAD A CATASTROPHIC FAILURE. DUE TO DEFECTIVE TIMING CHAINS AND GEARS. KNOWN TO BEING PROBLEMATIC AND BREAKING AROUND 85,000 MILES. MANY ON LINE COMPLAINTS WITH THIS ENGINE, BUT GM WILL NOT ACKNOWLEDGE IT AND DO A SAFETY RECALL. IT IS A SAFETY ISSUE BECAUSE WHEN MY ENGINE FAILED THERE WAS NO WARNING LIGHT TO ALERT US TO A PROBLEM. THE CAR WAS RUNNING FINE AND IT MADE A CLANGING NOISE ALONG WITH A THICK CLOUD OF BLUE SMOKE.. WE WERE LUCKY TO GET THE CAR OFF THE SIDE OF ROAD BEFORE GETTING REAR ENDED. TIMING CHAINS ARE NOT A REGULAR MAINTENANCE ITEM. THEY ARE SUPPOSE TO LAST THE LIFE OF MOTOR. IF THEY ARE FAILING AT 85,000 MILES OR LESS WHY ISN'T A SCHEDULED MAINTENANCE LISTED FOR IT. OUR CAR WAS REGULARLY MAINTAINED AT 4,000 MILES WITH SYNTHETIC OIL. I DID NOT USE A CHEVY MAINTENANCE MECHANIC I USED A MECHANIC WHO HAS CLOSE TO 50 YEARS EXPERIENCE. JI CALLED GM UP TO EXPLAIN WHAT HAPPEN THEY SAID THERE WAS NO RECALL AND I CAN'T GO BY ON LINE FORUMS. THEY WANTED ME TO TOW THE CAR TO A CHEVY GARAGE FOR A DIAGNOSTIC TEST. I ASKED THEM IF THEY CAN HAVE A MECHANIC COME TO WHERE MY CAR IS, BECAUSE I COULDN'T AFFORD ANOTHER TOW AND IT WAS PRETTY OBVIOUS THE ENGINE FAILED. THEY REFUSED. I WAS NOT EXPECTING TO REPLACE A MOTOR AT 85,000 MILES WHEN MOST IMPALAS GO 200,000 MILES. AFTER ON LINE RESEARCH THERE WAS MANY COMPLAINTS ABOUT THIS ENGINE WITH TIMING CHAINS AND ALSO A CLASS ACTION SUIT WITH DIFFERENT MODELS, BUT SAME ENGINE. I HAVE NO MONEY TO REP

Electronic Stability Control (esc)
Filed Mar 6, 2020190,000 milesMS

I HAVE A 2013 CHEVROLET IMPALA--I HAVE HAD MULTIPLE PROBLEMS WITH; MY DASHBOARD LIGHTS UP WITH SERVICE STABLITRACK, BRAKE ASSIST, TRACTION CONTROL, AND THE ABS LIGHT COMES ON WHILE DRIVING DOWN THE ROAD. I HAVE TAKEN IT TO NUMEROUS PLACES, THAT TESTED IT, AND WAS TOLD NO PROBLEM WAS FOUND. IT MAKES A GRINDING NOISE WHEN IN REVERSE; SOMETIMES IT DOESN'T WANT TO ACCELERATE, ESPECIALLY WHEN IT RAINS. ALSO MY PASSENGER SEAT'S, BUCKLE UP ALARM, GOES OFF WHEN NO ONE IS SITTING THERE AND THE FRONT WINDOW ALWAYS SEEMS DIRTY, EVEN AFTER IT'S CLEANED-INSIDE AND OUT.

Electrical System › IgnitionCrash
Filed Mar 2, 2020CA

2013 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT. THE AIRBAGS DID NOT DEPLOY. THE CONSUMER STATED THE KEYS BEING WEIGHTED COULD CAUSE THE IGNITION TO SWITCH OUT OF POSITION. *JS

Electronic Stability Control (esc)
Filed Feb 16, 202086,200 milesIN

THERE IS A "KNOWN" ISSUE WITH THIS VEHICLE, ESPECIALLY WHEN TURNING LEFT. THE CAR WILL DECELERATE AND TRAFFIC IS A SAFETY ISSUE. I FOUND THE CAUSE VIA GOOGLE AND NEEDS TO GET ADDRESSED. THE CAR WILL ALWAYS DISPLAY DRIVER FEEDBACK ON THE DASHBOARD. IT SIMULATES WHEN DRIVING THROUGH AN ICY PATCH. THE CAR WILL NOT EXCEL BUT RATHER DECELERATE. THIS HAPPENED TO ME JUST LAST WEEK TURNING INTO PAYTON MANNING CHILDREN'S HOSPITAL.

Steering
Filed Feb 5, 2020115,137 milesFL

MY POWER STEERING WENT OUT

Electrical System
Filed Jan 9, 202060,000 milesFL

UPON USING THE KEY FOB TO LOCK OR UNLOCK DOORS, OR JUST OPENING AN UNLOCKED DOOR, A LOUD CLICKING SOUNDS STARTS FROM UNDER THE DASH AND CAN LAST FOR A COUPLE OF MINUTES AND SHIFT SIDE FROM DRIVE SIDE TO PASSENGER SIDE AND BACK. THE A/C NOR HEAT WORKS WHILE THE CLICKING SOUND IS MADE. WHEN YOU CHANGE SETTING FROM A/C TO HEAT, THE CLICKING SOUND STARTS AGAIN. INITIALLY, AFTER THE CLICKING SOUND STOPPED, THE A/C AND/OR HEAT WORKED FOR DRIVER AND PASSENGER SIDES. NOW, AT TIMES, NEITHER THE A/C NOR HEAT WORKS. IF EITHER WORKS, IT IS ONLY ONE SIDE AND IT SHIFTS AS TO WHICH SIDE WORKS. BOTH SIDES NO LONGER WORK AT ONCE. DRIVER AND PASSENGER HAVE SEPARATE A/C AND HEAT CONTROLS. THIS HAPPENS WHEN THE CAR IS OFF AND THERE IS NOT A KEY IN THE IGNITION. ALSO HAPPENS WHEN CAR IS ON, WHILE IN DRIVE AND IN PARK, STATIONARY, MOVING, TURNING, STOPPED, ETC. ALWAYS MAKES THE CLICKING SOUND WHEN UNLOCKING AND LOCKING DOORS. NOT FOB RELATED BECAUSE CLICKING SOUND HAPPENS WHEN MANUALLY UNLOCKING AND LOCKING DOORS. THIS HAPPENS WHEN THE KEY IS NOT IN THE IGNITION. (OTHER IMPALA OWNERS HAVE TOLD ME THEY ARE HAVING THE SAME ISSUE) THE CLICKING SOUNDSTARTED ABOUT 3 YEARS AGO AND WOULD HAPPEN OCCASIONALLY. NOW IT HAPPENS EVERY DAY, EACH TIME THE DOOR OPENS AND AFTER TURNING THE CAR OFF. IF WE ARE UNSURE IF DOORS ARE LOCKED AND USE THE KEY FOB TO LOCK, THE CLICKING STARTS AGAIN.

Air BagsCrash1 injured
Filed Dec 26, 201972,000 milesTX

THE AIR BAGS DID NOT DEPLOY WHEN I WAS THE MIDDLE CAR IN A THREE CAR COLLISSION

Electronic Stability Control (esc)
Filed Dec 6, 2019176,134 milesCA

WHILE ON THE FREEWAY THE SERVICE STABILITY TRACTION LIGHT CAME ON AND I BEGIN TO LOOSE POWER I TRIED PUSHING THE OFF BUTTON AFTER A FEW MILES IT WENT BACK TO NORMAL AND THE NEXT DAY IT HAPPENED AGAIN SO I PULLED TO THE SIDE OF THE ROAD AND TURNED THE CAR OFF HOPING TO RESET IT BUT THE CAR WOULD NOT START BACK UP. I'VE HAD MY STARTER CHECKED, MY BATTERY, MY ALTERNATOR ALL THOSE CAME OUT FINE BUT THE CAR WON'T START AND THE MECHANICS ARE SAYING THEY HAVEN'T SEEN ANYTHING LIKE THIS BEFORE THAT THE TRACTION SYSTEM WILL KEEP THE CAR FROM STARTING. ALSO PRIOR TO THIS I WOULD HEAR A THROOTLING SOUND AS WELL TO ME IT SOUNDED LIKE A TIRE WAS LOOSE SO K EVEN HAD THAT CHECKED BUT I BELIEVE IT'S CONNECTED TO THIS TRACTION LIGHT THAT CAME OWN BEFORE THE CAR WAS TURNED OFF.

Service Brakes
Filed Nov 29, 201965,000 milesDC

THE SERVICE STABILITRAK/ABS/BRAKE CONTROL LIGHTS TURN ON AND OFF INCESSANTLY REGARDLESS OF WHETHER I'M MOVING, TURNING, BREAKING, ETC. IT'S SEEMINGLY COMPLETELY RANDOM. EVERY IME THEY DO, THE CAR DINGS, MAKING THE RIDE UNBEARABLE ("DING, DING, DING...DING, DING, DING" AD NASEUM). THIS HAPPENED BEFORE AND I HAD THE VEHICLE SERVICED UNDER WARRANTY, A LITTLE OVER 1.5 YEARS AGO. IT'S NOW HAPPENING AGAIN. COUNTLESS REPORTS ON FORUMS INDICATE THAT IT'S A VERY COMMON ISSUE WITH THE WIRING HARNESS GOING TO THE HUB ASSEMBLY. GM SHOULD RECALL THIS. IT'S DISTRACTING, UNSAFE, AND SEEMINGLY UNFIXABLE IN THE LONG TERM. THIS WILL BE THE SECOND TIME I'VE FIXED THIS IN LESS THAN 50,000 MILES DRIVEN.

Service Brakes
Filed Nov 20, 2019158,000 milesIA

GET ABS, TRACTION CONTROL, STABLE STABILITY SENSORS ON. IN MOTION AND WHEN SITTING STILL. RESETS BUT COMES RIGHT BACK ON.

Steering
Filed Oct 15, 201934,770 milesOH

I HAVE HAD PROBLEMS WITH STEERING CONTROL IN THIS VEHICLE EVER SINCE I BOUGHT IT FROM SERPENTINI CHEVROLET IN STRONGSVILLE, OHIO. CHEVROLET SERVICE DEPARTMENT REPLACED THE LEFT FRONT HUB AND BEARING ASSEMBLY ON 6/9/16 AT 34,770 WHEN THE CAR WAS STILL UNDER WARRANTY. ON 8/3/18, WHEN THE VEHICLE WAS OUT OF WARRANTY AT 60039 MILES, THE SERVICE DEPARTMENT TOLD ME THAT THE STEERING GEAR WAS LEAKING AND IT WOULD BE AN $1829.50 REPAIR. THE SYMPTOMS I AM EXPERIENCING NOW ARE THE SAME AS WHEN THE CAR WAS UNDER WARRANTY AND NOT REPAIRED CORRECTLY. IT MAKES A SCRAPING OR GRINDING NOISE WHEN YOU TURN. IF I ADD POWER STEERING FLUID, THE PROBLEM GOES AWAY, WHICH LEADS ME TO BELIEVE THAT THIS WAS THE PROBLEM ALL ALONG. I CHECKED ONLINE AND IT SEEMS TO ME THAT A LOT OF PEOPLE ARE HAVING THIS SAME ISSUE WHICH USUALLY ONLY GETS IDENTIFIED AFTER THE CAR IS OUT OF WARRANTY. I BELIEVE GM SHOULD BE REQUIRED TO DO A RECALL BEFORE SOMEONE HAS A SERIOUS ACCIDENT.

Air BagsCrash1 injured
Filed Sep 3, 201975,600 milesME

TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 72 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT NODDED OFF AND CRASHED INTO A GUARDRAIL. THE VEHICLE ROLLED OVER TWICE AND LANDED UPRIGHT ON ITS WHEELS. ALL OF THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A COMPRESSION FRACTURE TO THE BACK AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS INITIALLY TOWED TO A TOW LOT AND THEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED HIGHT CHEVROLET BUICK GMC (29 MADISON AVE, SKOWHEGAN, ME 04976, (877) 617-0562) AND INFORMED THEM OF THE FAILURE, BUT THEY DID NOT ASSIST. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT MENTIONED THAT THE INSURANCE COMPANY DECLARED THE VEHICLE DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5465890807. THE APPROXIMATE FAILURE MILEAGE WAS 75,600. *TR*JB

Power Train
Filed Aug 26, 201937,000 milesMT

DOES NOT SHIFT INTO GEAR SMOOTHLY. I CAN FEEL A JERK WHEN TRANSMISSION CHANGES GEARS. THERE IS A DELAYED RESPONSE WHEN WHEN EXCELERATING FROM A STANDSTILL. THIS VEHICLE HAD 36000 MILES WHEN WE NOTICED THE PROBLEM 4 MONTHS AGO. PROBLEM CODE P0989 SHOWN WHEN RECENTLY CHECKED BY MECHANIC. ANOTHER PROBLEM IVOLVES AN INTERMITTENT METALLIC GRINDING NOISE WHEN MAKING A LEFT TURN AT LOW SPEEDS.

Service Brakes
Filed Aug 26, 201960,000 milesND

SERVICE ABS/STABILITRACK IS DISPLAYING OFTEN. GRINDING NOISE, DECREASED POWER AND CAR WILL NEARLY STOP ON YOU FROM TIME TO TIME, PARTICULARLY WHEN TURNING. TAKEN TO DEALERSHIP, MORE THAN ONCE, THEY GET NO CODES ON DIAGNOSTIC. I BELIEVE THIS IS A WIRING ISSUE. HOWEVER, THIS DEFECT IS FOUND IN MANY YEARS OF THE SAME MAKE OF VEHICLE. AT TIMES WHEN TURNING, THE STOPPING OF THE VEHICLE COULD HARM OR KILL ME OR MY FAMILY. THERE IS BOUND TO BE LAWSUITS IF THIS IS NOT RECALLED. A SEARCH ONLINE PRODUCES HUNDREDS WITH THE SAME ISSUE.

Electronic Stability Control (esc)
Filed Jul 26, 2019IL

MY REDUCE ENGINE POWER LIGHT, SERVICE STABILITRAK LIGHT AND ABS LIGHT IS ON ALSO CHECK ENGINE LIGHT.CAR WILL NOT GO OVE 30 TO 40 MPH. THE CAR WILL REDUCE SPEED ON THE HIGHWAY. AND STREETS. I LIVE IN ILLINOIS. I'VE DONE TRIED EVERYTHING. THE CAR WAS IN THE SHOP FOR OVER A MONTH COST ME $1500 TO FIX EVERY ISSUES THE MECHANIC THOUGHT WAS WRONG AND THE CAR STILL HAVE THE SAME ISSUES. I HAVE EVEN JUST RECENTLY BROUGHT A NEW GAS CAP BECAUSE THAT LIGHT KEPT SAYING TIGHTEN. THIS CAN BE REALLY STRESSFUL. I DONT THINK I WILL EVER BUY ANOTHER CHEVY CAR AGAIN. AS I RESEARCH MY ISSUE JUST BY TYPING IN THE PROBLEMS WITHOUT GIVING THE MAKE AND MODEL OF CAR. I SEE ALL THESE PROBLEMS ARE ONLY WITH CHEVY VECHILES. WHAT DO I DO?

Steering
Filed Jul 18, 201998,978 milesNJ

I ATTEMPTED TO TURN ON MY VEHICLE WHILE IN THE PARKED POSITION THE KEY WOULD NOT TURN AND THE WHEEL WAS IN THE LOCKED POSITIION. MADE SEVERAL ATTEMPS TO TRY AND TURN THE KEY WITH NEGATIVE RESULTS. HAD TO HAVE THE VEHICLE TOWED AND A FEW DIFFENT MECHANICS ATTEMPTED TO TURN THE KEY BUT NEGATIVE RESULT. IT HAS BEEN DETERMINED THAT THE IGNITION SWITCH NEEDS TO BE REPLACED.

Electronic Stability Control (esc)
Filed Jun 28, 2019100,000 milesAZ

WHILE DRIVING I HIT THE BRAKES. THEN THE STABILITY LIGHT VAME ON. ALONG WITH BRAKE ASSIST AND TRACTION LIGHT. AFTER THIS THE CAR DOES NOT WANNA REVERSE MAKES A HORRIBLE GRINDING NOISE. THERE IS ALWAYS SOMETHING WRONG WITH THIS CAR

Service Brakes
Filed Jun 25, 201969,000 milesMO

STABLE CONTROL AND ABS LIGHT COMES IN WHEN I STAR ON WET PAYMENT I HEAR NOTICE AND SLIGHT VIBRATION, BUT LIGHT GOES OFF AND ON AT VARIOUS TIMES, NOY LOG ENOUGH FOR DEALER TO CHECK IT OUT

Electronic Stability Control (esc)
Filed May 24, 201995,000 milesCA

SERVICE STABILITRACK WARNING INDICATOR LIGHTS FLASH AND BEEP WHILE ALL GUAGES GO TO ZERO AND BACK WHILE DOOR LOCKS ARE ALSO ENGAGING OPEN AND CLOSED AT ALL SPEEDS. HAS BEEN ALMOST ON DAILY BASIS FOR THE LAST FEW MONTHS. BEFORE 6 MONTHS AGO WOULD ONLY HAPPEN OCCASIONALLY.VEHICLE WILL LOSE ACCELERATION FOR A FEW SECONDS. . THIS WILL HAPPEN SEVERAL TIMES WHILE DRIVING CONSECUTIVE ALMOST 10-20 TIMES IN A ROW. TRACTION CONTROL AND ABS, BRAKE ASSIST WILL ALSO HAVE WARNING LIGHTS GO OFF. HAVE HAD MY CAR IN 2 DIFFRENT SHOPS AND SPENT ALMOST $2000 AND STILL NO FIX. . CHEVY NEEDS TO DO A BETTER JOB EXPLAINING WHAT SERVICE STABILITRACK CONSIST OF. MECHANICS HAVE NO CLEAR IDEA WHAT TO FIX. IS THERE A RECALL ON THIS SYSTEM. ANY HELP WOULD BE MUCH APPRECIATED. CHEVY HAS NO ANSWERS.

Complaints 1-50 of 272, newest first, reproduced as filed.

Across model years

Worst on record: 2004
YearComplaintsRecallsFiresDeathsAssessment
202015000Routine
201928110Routine
201859100Routine
2017117000Routine
2016111040Routine
20153003110Above average
20146381280Above average
2013 — this page272100Above average
2012258350Above average
2011505250Above average
2010442430Above average
2009824591Fatalities reported
20088102101Fatalities reported
20076273101Fatalities reported
20065242221Fatalities reported
20056094130Above average
20041,0747210High concern
20036958320High concern
20027957320High concern
200174210672Fatalities reported
200081810732Fatalities reported
19994000Routine
19982010Routine
19971000Routine
199688120Routine
199544110Routine
199415100Routine
19932110Routine
19920100Routine
19910100Routine

Compare every Impala year →

Reading this record

Complaint volume is well above typical for a single model year.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jun 23, 2014. Source: NHTSA Office of Defects Investigation.