2018 Chevrolet Impala

Routine

Owners filed 59 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.

Not among the Chevrolet Impala years to avoid. Which Chevrolet Impala years to avoid →

When it fails
020k40k60k90k120k200k
40,400 milesMedian miles at failure

31 complaints record an odometer reading. Failures cluster around 0–10,000 miles.

Most common 2018 Chevrolet Impala problems

8 of the 59 complaints (14%) are about the electrical system.

ComponentReportsCrashesFiresInjuries
Unknown or Other8
000
Electrical System8
000
Service Brakes · brakes7
401
Power Train · transmission7
000
Air Bags · airbags6
101
Steering5
000
Engine3
000
Vehicle Speed Control · throttle and acceleration2
000
Wheels1
000
Visibility/Wiper · wipers1
000

1 safety recall

Part 573 reports
Service Brakes, Hydraulic › Foundation Components › Disc › Caliper18V576000
Filed Aug 30, 2018210,628 vehiclesGeneral Motors LLC

Defect. General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

Risk. A reduction of braking performance can increase the risk of a crash.

Remedy. GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.

All 1 campaign on file, newest first.

What owners reported

Newest filings
Power Train
Filed Jun 26, 2026NY

The transmission failed, shifting is no longer smooth. It hesitates and shakes the entire car, and the car slows down to almost a crawl uphill. I understand this is an issue with Chevrolet Impalas. So now I have an $8200 bill for a problem I was never told about, and that GM knew that it existed. So, yes, the issue has been identified, reproduced and confirmed by the dealer. The warning light came on when the issue happened, so it was already too late. The issue began with just over 65,000 miles. So I have a 2018 Impala in almost perfect condition in need of an $8200 before taxes, transmission replacement. I would like some help from the NHTSA, like requiring GM to pay for the repairs. Thank You very much.

Fuel System, Gasoline › Storage › Evaporative Emissions › Canister
Filed Mar 30, 202660,000 milesIL

The contact owns a 2018 Chevrolet Impala. The contact stated that while the A/C was activated during the summer of 2025, the A/C failed to function as intended. The contact stated that hot air was blowing through the vents. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with an EVAP leak. The leak was found on a corner near the evaporative canister. The vehicle was not repaired. The vehicle was then taken to the dealer, where the EVAP leak was confirmed. The vehicle was not repaired due to the cost. The vehicle was taken to a specialty shop for the repair. The manufacturer was made aware of the failure and offered to pay a nominal part of the repair. The contact declined the assistance. The failure mileage was approximately 60,000.

Steering
Filed Feb 8, 2026NC

I was driving and parked the car at the store. After checking out I went to the car got ready to leave and started backing out and the car would not turn to the left at all. I took it to the shop and was told they do not see anything wrong with my car but a steering message is coming up.

Air Bags
Filed Sep 16, 2025GA

Passenger side front seat. When occupied, airbag sensor located inside the seat is malfunctioning. My husbands safety is at risk when he's in the car. He tries moving the seat up, back, etc. Sometimes works and the airbag sensor works. We are fearing that if there were any accident or need, that his life would be in danger if the airbag didn't deploy. This shouldn't be at the consumers expense as this is a safety issue. This has been ongoing for over 6 months.

Air Bags
Filed Aug 7, 2025116,000 milesME

The contact owns a 2018 Chevrolet Impala. The contact stated that recently, the driver’s side air bag deployed while the vehicle was parked and unattended overnight. Prior to the failure, the air bag warning light had illuminated while driving. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 116,000.

Service Brakes, HydraulicCrash
Filed Aug 4, 2025122,690 milesIL

The contact owns a 2018 Chevrolet Impala. The contact stated while reversing slowly, the brake pedal was depressed; however, the vehicle failed to respond as needed and continued rolling backwards. The contact stated that excessive force was needed to depress the brake pedal to stop the vehicle. The contact stopped and shifted to drive(D), and with the brake pedal depressed, the vehicle started to roll forward. The contact was not able to stop the vehicle. The contact steered the vehicle to the right to avoid crashing into the building. The contact stated that the vehicle jumped a curb and crashed into a signpost, preventing the vehicle from driving into the restaurant. The contact stated that the vehicle was driving very slowly during the failure. The contact stated there was no warning light illuminated. The center of the front bumper was dented, the center of the grill was cracked, and the hood was dented. The contact was not injured. The contact stated that the Police arrived at the scene and wrote a report however, the contact was not provided the report or the report number. The vehicle was towed to the residence. The contact had taken the vehicle to an independent mechanic to be diagnosed and it was determined that the ABS module needed to be replaced. The vehicle was also taken to an Auto Zone and the diagnostic machine retrieved DTC for Low Voltage in the ABS module and the message “Control Module Communication BUSS Off”. The vehicle was not repaired. The contact res

Power Train
Filed Feb 24, 2025128,000 milesFL

The contact owns a 2018 Chevrolet Malibu. The contact stated that while driving at various speeds, the vehicle hesitated or jerked while depressing the accelerator pedal, with an abnormal humming sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that while in reverse(R), the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained with the independent mechanic unrepaired. The failure mileage was approximately 128,000.

Steering › Electric Power Assist System
Filed Jan 29, 202526,473 milesOH

The contact owns a 2018 Chevrolet Impala. The contact stated that while attempting to straighten the wheels while in the driveway, the contact discovered that the steering wheel was inoperable. No warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the power steering electrical motor and steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,473.

Air Bags
Filed Nov 16, 2024IN

I was sold a used car w/ undisclosed accidents. Had many issues within first few weeks. Had transmission cooler lines replaced after they burst. Radiator, compressor, condenser, and much more. Then the Airbag light came on. Dealership said connectors were bad. Fixed it. Light came on again.took it in to dealership. They had it for over two weeks. The GM for all the dealerships Told me the vehicle was not unsafe and told me lies. But the service girl confessed she no longer had access to my vehicle or my file and her boss and the Gm had taken over working on it. She then told me they pulled Ford model air bags from my Chevy Impala. Now the light has come on again. I do not feel safe or rust the dealership to fix it properly.

Power Train
Filed Oct 1, 2024KY

Since vehicle purchase in 2018 there is a shifting problem with the transmission. I have paid for shifter repairs and still the problem exist. While driving the car gets stuck in gear and hard to accelerate. The issue happens at various times without warning. There has been two instances that could have led to potential accidents. Upon spraking with and researching other impala owners, this is a common problem in the 3.6 engine Chevrolet Impalas but nothing has been done. The dealer has a plan to determine but it has always cost $1500+ to the customer.

Vehicle Speed Control
Filed Aug 28, 202498,000 milesFL

The contact owns a 2018 Chevrolet Impala. The contact stated while driving 45 MPH, the accelerator pedal was depressed but was inoperable. The contact stated that the vehicle failed to accelerate as intended. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 98,000.

Tires
Filed Aug 27, 2024TN

The contact owns a 2018 Chevrolet Impala equipped with Goodyear Tires, Tire Line: Assurance, Tire Size: 235/50/R18, DOT Number: MT1PJBUR2920. The contact stated that while the vehicle was in for routine service, it was discovered that all four tires had severe tread separation and piling. The cause of the failure was not yet determined. The tires were not yet replaced. The manufacturer and local dealer were not contacted. The failure mileage was unknown.

Steering
Filed Jul 6, 2024OH

Power steering suddenly went out when driving without any indication as to why. Took to dealership and very expensive to fix. Only had the car for 6 months

Unknown or Other
Filed Apr 15, 2024KY

Answers to Questions from above 1. EVAPORATOR KIT 84409864 2. Not a safety issue to my knowledge. 3. Yes, issue was diagnosed and repaired at dealership. (Receipt for work - including part numbers will be attached with supporting documents) 4. No, no one outside of the dealership. 5. No warning lights but there was the smell of coolant in the cab of the car. Due to an issue with my 2018 Chevy Impala - V6 engine, I had to have the AC evaporator core replaced due to a leak (faulty part). Searching the NHTSA website, I found the below special coverage which seems to match my vehicle perfectly including the issue for which the special coverage was issued. I filed a claim with GM but continue to be told that my vehicle is not covered by this but no reason as to why it isn't covered. *Special Coverage N182186881 - Evaporator Core Icing, Leak *Quantity Part Name Part No. *1 EVAPORATOR KIT 84409864 This is concerning as a consumer as the issue and vehicle description matches the special coverage exactly, yet GM is stating that my vehicle is not covered. This issue clearly extends beyond the number of vehicles affected that was reported. Also, being replaced with the same part (part num) does give me pause that this will be an issue again in the future, costing consumers even more money and time.

Unknown or Other
Filed Oct 30, 2023VA

The Evaporator core is leaking and a/c system is not operative. There is an outstanding report from your office, DCS4922, that outlines this condition perfectly. This report talks about a Special Coverage Adjustment #N182186881 Evaporator Core Icing, Leak, and an estimated number of vehicles involved. Since it is an estimated number of vehicles it means that GM doesn't know exactly how many vehicles are involved. It is my position that my vehicle should be included in the Service Adjustment. General Motors will not consider repair based on my VIN. This Special coverage addresses the exact issue I am experiencing. I have visited a Chevy Impala public forum and found there are others experiencing the same issue. Any help will be appreciated.

Wheels
Filed Sep 14, 2023FL

Tire pressure sensor system receiver (part of keyless entry system) will not collect info from individual tire pressure sensors in tires. Failure of this safety system would not provide and advance warning of low tire pressure.

Power Train
Filed Jun 8, 2023MN

While driving or idling (car in D/M, both automatic and manual), the car will rapidly shift to park and then back to where the shifter was set, usually in a lower gear that slows the car down or prevents acceleration. The transmission or speed sensor could be an issue. This can happen in rapid succession 3-5+ times in a row, which has led to a drop in speed from 65 MPH to 40 MPH, especially dangerous at faster speeds on a highway or when deceleration is occurring more quickly, like going up a steep hill. I am unsure what indication there is for cars that are behind me, but they have had to slow down or pass me in some instances to avoid hitting me. If it happens while turning at a 2 way stop or on an entrance ramp, my car might not accelerate fast enough to merge into traffic. There have been no lights on the dash, and the dealer has not been able to identify the issue when I have taken it in.

Steering
Filed May 19, 2023IN

My service stability and service power steering g drive with care warning lights came on.. I DO NOT have any power steering.. I am lucky I was NOT driving on the road when power steering failed. A SERVICE BULLERIN 19NA182 has be given to this very unsafe issue.

Electrical System
Filed Apr 22, 2023AL

As I was driving home from my place of employment which is exactly 30 miles from where I live my Steering Assist went out and it was very hard to steer and to even stay in the lane which I was driving I managed to get the car home and did an under carriage inspection and there was no damage still kind of shaken from the power steering going out I checked for the power steering pump and the power steering fluid reserve but found out through my owner's manual that I have electronic power steering I took the car by my local Chevrolet dealer and was told it was nothing they could do because they knew nothing about how to repair such a problem the only warning lamp that I received was a message that said power steering service drive with care

Electrical System
Filed Aug 6, 2022SC

While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.

Service Brakes
Filed Jul 17, 2022KY

Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.

Engine
Filed Mar 28, 2022PA

When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.

Fuel/Propulsion System
Filed Mar 28, 2022FL

I noticed lately my car has trouble starting, especially after I get gas. Anywhere I take it, no one knows what it is. Literally someone said that I’m not holding the brake down when I’m starting it. I KNOW HOW TO START MY VEHICLE! It doesn’t want to start and sounds like a broke down Saturn when I start it. It takes like 20-30 seconds to start. ALSO that AC went out, I paid $700 AT Chevy, and then the AC went out again a few months later, again no one knows why. WTF!

Unknown or Other
Filed Mar 15, 2022TX

Ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the Freon. I realize you stated the A/C is not a safety item but I read many complaint on this vehicle on the internet. I am a retired mechanic and the failure rate for evaporators is very low. I changed out maybe 10 in 30 years working on vehicles. This needs to be looked into and addressed by GM and corrected. Any help would be greatly appreciated.

Power Train
Filed Feb 7, 2022SC

I have a 2018 Chevrolet Premier Impala that has started skipping gears at 1st and 2nd while driving. The vehicle shudders when it changes gears. Took vehicle to dealer who informed me that the transmission needs to be replaced already. I haven't received any dash messages or vehicle warnings prior to noticing the transmission problem. I always kept the car properly serviced by the dealer for all routine maintenance requirements. I am the original owner of this vehicle. The car has under 100,000 miles. Dealer informs me that it will take at least a week before they can possibly get new transmission for vehicle. I may be without vehicle for at least 2 weeks minimum.

Steering
Filed Nov 18, 2021VA

The vehicle had a sudden loss of power steering. No warnings or indications of any isues just immediate loss of the ability to steer

Unknown or Other
Filed May 13, 202125,000 milesNY

REFRIGERANT LEAKS. 1234YF

Power Train
Filed May 12, 2021CA

THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN

Exterior Lighting
Filed Apr 29, 2021MI

I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?

Service Brakes
Filed Mar 29, 2021TX

GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?

Electrical System
Filed Feb 2, 2021AZ

2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH DOOR LOCKS AND TIRES. *LD THE CONSUMER STATED THE VEHICLE WAS SOLD WITH 3 WORN TIRES AND A KEY WITH A DEAD BATTERY. THE CONSUMER WAS DRIVING THE VEHICLE ON A MOUNTAIN SIDE AND EXTREMELY HEAVY FOG, THE LIGHTS (INSIDE AND OUT) WENT OUT. THE DEALER WAS INFORMED OF THE FAILURE. THE CONSUMER COULD NOT REPLICATE THE PROBLEM, BUT WAS UNABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE AND SUGGESTED TRADING IT IN. THE CONSUMER TRADED THE VEHICLE IN AFTER OWNING THE VEHICLE FOR ONLY 8 MONTHS. *JS

Exterior Lighting › Headlights
Filed Nov 13, 202044,000 milesFL

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED SHE NOTICED THAT WATER WAS ENTERING THE DRIVER'S AND THE PASSENGER'S SIDE HEADLIGHT HOUSINGS AND CAUSING THE ILLUMINATION TO BE REDUCED. THE VEHICLE WAS TAKEN TO LOCAL DEALER NIMNICHT CHEVROLET LOCATED AT 1550 CASSAT AVE, JACKSONVILLE, FL 32210, (904) 387-4041, WHERE SHE WAS INFORMED THE MECHANIC NEEDED TO DRILL HOLES INTO EACH HEADLIGHT HOUSING TO ALLOW FOR THE WATER TO PROPERLY DRAIN FROM THE HEADLIGHT HOUSINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

Steering
Filed Oct 7, 202074,000 milesSC

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER REVERSING THE VEHICLE AND PLACING THE GEAR SHIFTER IN DRIVE, THE STEERING WHEEL STIFFENED AS THE "POWER STEERING, DRIVE WITH CARE" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

Electrical System
Filed Oct 6, 2020OK

IF THE CAR HAS BEEN OPERATING FOR LONG PERIOD OF TIME AN HOUR OR MORE WHEN THE AUTO STOP KICKS ON THE WHOLE CAR TURNS OFF. USUALLY AT A STOP SIGN OR STOP LIGHT. IN THE MIDDLE OF TRAFFIC. I HAVE TO LET IT SIT OFF FOR A COUPLE MINUTES AND RESTART AND JERKS HARD INTO GEAR. . WAS TOLD IT'S THE BATTERY FUSE BLOCK AND ISN'T COVERED BY WARRANTY.

Electrical System
Filed Oct 4, 202071,300 milesGA

GEARS SKIPPING AND SHRUDDERING BETWEEN 2ND AND 4TH GEAR. CHEVROLET DEALERSHIP RECOMMENDED ENGINE MOUNTS REPLACES WHICH WAS A FALSE DIAGNOSE. AFTER FURTHER INSPECTION AND DIAGNOSING, THEY REVEALED THAT MY TRANSMISSION NEEDS TO BE REPLACED FOR 6200$. I PAID THE 6200$ AND NOW TRANSMISSION SHIFTING HARD INTO 2ND GEAR.

Engine
Filed Aug 19, 202039,000 milesSC

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A STRANGE ODOR WAS PRESENT COMING FROM THE ENGINE INTO CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER (RACEWAY CHEVROLET LOCATED AT 1510 SOUTH 5TH ST, HARTSVILLE, SC 29550) WHO DIAGNOSED THE AIR CONDITIONING EVAPORATOR COIL WAS DEFECTIVE AND HAD LEAKED FREON. THE COIL WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

Power Train
Filed Aug 12, 202038,000 milesFL

TRANSMISSION SLIPPING, ROUGH SHIFT AND BUCKING BACK AND FORTH. HAPPENS INTERMITTENTLY AT LOW SPEEDS AND IN STOP AND GO TRAFFIC AS WELL AS HIGHWAY SPEEDS AND WHEN PASSING.

Air Bags
Filed Jul 21, 202062,125 milesGA

ON 16TH JULY 2020 WHILE DRIVING BELL SOUNDS WENT OFF IN MY CAR, ON DASH AIRBAG WARNING CAME ON AND GOT AN ONSTAR ALERT THAT AIRBAG MALFUNCTION. ONSTAR SAID TO GET IT TO DEALERSHIP ASAP. YESTERDAY 20TH JULY DEALERSHIP TOLD ME THAT FRONT PASSENGER SEAT AIRBAG MODULE, FRONT PASSENGER AIRBAG PLATE IN SEAT AND SOMETHING ELSE AIRBAG IS WRONG. TOLD ME NOT COVERED UNDER WARRANTY IN WHICH SINCE IT IS A 2018 I COULDN'T BELIEVE IT. THEY SAID BECAUSE HAVE 62,000 MILES IS WHY. I SAID THIS IS A SAFETY ISSUE THEY ACKNOWLEDGED THAT BUT SAID I WOULD NEED TO HAVE IT REPAIRED WHICH WOULD COST $1300 WITHOUT TAXES. I CALLED GENERAL MOTORS AND HAVE A CASE NUMBER. HOWEVER, NOT GM NOR THE DEALERSHIP NESMITH CHEVROLET, BUICK, GMC SEEM TO FEEL THIS SHOULD BE A RECALL OR A SAFETY ISSUE THAT THEY SHOULD BE LIABLE FOR!

Air Bags
Filed Jul 20, 202062,100 milesGA

FREIGHTED: AIRBAG WARNING ON DASH CAME ON, BELLS STARTED MAKING NOSE IN CAR AND GOT ONSTAR ALERT THAT AIRBAG MALFUNCTION TO GET IT TO DEALERSHIP ASAP. EVEN IF PUSH DISMISS BUTTON COMES BACK ON. CALLED DEALERSHIP AND GOT AN APPOINTMENT: TODAY DEALERSHIP SAYS IT IS ISSUE WITH AIRBAG SENSORS IN PASSENGER SEAT AND PASSENGER SIDE AIRBAG. TELLS US IT IS NOT COVERED UNDER WARRANTY AND NO RECALLS FOR THIS. WE HAVE CALLED GM TODAY ALSO AND HAVE A CASE NUMBER

Latches/Locks/Linkages › Trunk Lid › Lock
Filed Jun 10, 202040,400 milesGA

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRUNK WAS CLOSED HOWEVER, FAILED TO LATCH SECURELY AND OPENED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD NW, KENNESAW, GA 30144, (770) 424-2200) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO THE DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF HE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,400.

Suspension
Filed May 22, 202015 milesOH

THIS IS THE SECOND 2018 CHEVY IMPALA I'VE HAD AND THE SAME PROBLEM EXISTED. THE FRONT WHEEL BEARINGS GRIND RIDICULOUSLY, AND I'M ONLY AT 48K MILES NOW. INITIALLY I REPORTED THIS ISSUE WHILE MY VEHICLE WAS UNDER THE BUMPER TO BUMPER 36K MFG WARRANTY AND NATURALLY THE DEALER FOUND NO ISSUES AND JUST LUBBED THE WHEEL AREA AND SENT ME ON MY WAY. I AM PAYING A PRETTY PENNY FOR THIS 2018 CHEVY IMPALA AND WANT TO FILE THIS COMPLAINT. I NOTICED THIS SEEMED TO BE A REPORTED PROBLEM AND THAT CHEVY HAS IGNORED THIS PROBLEM AND CONTINUES TO PLACE THESE WHEEL BEARINGS THAT ARE SUB-PAR INTO THE VEHICLES....WHY??? I HAVEN'T HAD THIS CAR 1 YEAR YET AND I HAVE HAD MORE LUB JOBS THAT I CARE TO MENTION( LIKE EVERY MONTH). WHEN DRIVING THIS CAR AND YOU'RE GETTING READY TO BRAKE/STOP, THE SECOND YOU PUT YOUR FOOT ON THE BRAKE PEDAL, A HORRIBLE GRINDING SOUND EMERGES FROM THE FRONT END OF MY CAR, I SHOULDN'T BE FIXING A PROBLEM THAT CHEVY HAS CREATED...A RECALL SHOULD BE CONSIDERED OR BETTER YET INSTITUTED TO REMEDY THESE SICK VEHICLES, YOU WANT US TO BUY AMERICAN, WELL YOU NEED TO BUILD THEM LIKE AMERICANS..STRONG *TR

Engine
Filed May 14, 2020FL

MY VEHICLE HAS BEEN SERVICED SEVERAL TIMES SINCE I HAVE PURCHASED THE VEHICLE. THE CAR WILL COMPLETELY SHUT OFF WHEN ATTEMPTING TO TURN BACK ON AFTER THE AUTO STOP TURNS IT OFF THEN I HAVE TO PLACE THE PARK HIT THE START SWITCH AND RESTART THE VEHICLE. ALSO MY AC HAS STOPPED SEVERAL TIMES IN THE VEHICLE. THE AC COMPRESSOR WAS REPLACED IN 2019 AND HAD BEEN SERVICED TWICE BEFORE THAT HAPPENED BECAUSE IT BLOWS EXTREMELY LOW AND HAVE TO PUT IT ON HIGH JUST FOR THE AIR TO BLOW. AS OF TODAY THE AC HAS BEEN GOING IN AND OUT EVEN AFTER THE REPLACEMENT OF THE COMPRESSOR AND STILL NO ONE CAN TELL ME WHAT'S THE ISSUE! *TR

Visibility/Wiper
Filed May 13, 202045,365 milesFL

WHILE OPERATING VEHICLE ON PUBLIC ROADWAY WHILE UTILIZING THE AC FUNCTION, THE AC EVAPORATOR CATASTROPHICALLY FAILED UNDER THE DASH, STARTLING THE DRIVER & PASSENGER, AND EXPOSING THEM TO HIGH LEVELS OF 1234YF REFRIGERANT IN THE ENCLOSED CABIN. THE AC SYSTEM SUBSEQUENTLY WENT INTO LOW PRESSURE MODE, RENDERING ALL AC FUNCTIONS USELESS SUCH AS DEFROSTING THE WINDSHIELD WHICH HAS CREATED SAFETY ISSUES IN ADDITION TO THE INHALATION OF THE LEAKED REFRIGERANT. THIS STYLE OF FAILURE IS COVERED UNDER SPECIAL COVERAGE ADJUSTMENT - N182186881 EVAPORATOR CORE ICING, LEAK FOR CERTAIN 2016-2018 IMPALA VEHICLES. GM CUSTOMER SERVICE STATES THAT THIS VIN IS NOT COVERED UNDER THIS SPECIAL COVERAGE, EVEN THOUGH THIS IS A SIMILAR FAILURE ON A PART THAT SHOULD LAST THE LIFE OF THE VEHICLE. GM REFUSES TO COVER THIS FAILURE AND REQUESTED THAT THE CUSTOMER CONTACT THE NHTSA TO HELP RESOLVE THE MISSING VIN FROM THE SPECIAL COVERAGE. CUSTOMER IS CURRENTLY SADDLED WITH A $2300 REPAIR BILL FOR A LIFETIME PART THAT HAS FAILED IN 2.4 YEARS AND POSES AN ONGOING SAFETY ISSUE. *TR

Service BrakesCrash
Filed Nov 21, 201917,000 milesPA

THE CAR WAS STOPPED ON A PARKING LOT EXIT RAMP. WHEN THE CAR AHEAD OF ME MOVED FORWARD I TOOK MY FOOT OF OF THE BRAKE SO I COULD MOVE FORWARD. WHEN I APPLIED THE BREAK TO STOP, THE BREAKS DID NOT WORK AND I HIT THE CAR IN FRONT OF ME.

Service BrakesCrash1 injured
Filed Oct 14, 201947,439 milesCA

OCTOBER 10TH, I WAS IN AN ACCIDENT WHERE I WAS LITERALLY AN ENTIRE CAR LENGTH BACK DRIVING WITH THE FLOW OF TRAFFIC AT 50-55 MPH, WHEN THE VEHICLE IN FRONT OF ME CAME TO AN ABRUPT STOP ON THE FREEWAY. I SLAMMED ON MY BRAKES BUT MY CAR SLID STRAIGHT INTO THE BACK OF THE VEHICLE IN FRONT OF ME. IT FELT AS IF MY BRAKES WERE NOT STOPPING MY CAR. I NOTICED THIS HAPPENING BEFORE ON A MAIN STREET AND I WAS TRAVELLING AT 45 MPH BUT I DID NOT THINK ANYTHING OF IT AT THE TIME.

Service Brakes
Filed Oct 6, 201952,600 milesMS

TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES

Electrical System
Filed Sep 30, 2019MS

I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.

Electrical System
Filed Sep 27, 201950,000 milesGA

SIDE DETECTION DEVICE NOT WORKING. CAR WAS PURCHASED IN JUNE AT A REPUTABLE DEALER. THE DEALERSHIP IS NOT SAYING THERE IS A PROBLEM, BUT THE SENSOR IS CORRODED. THERE ARE A NUMBER OF OTHER CASES WITH THE SAME PROBLEM.

Service BrakesCrash
Filed Sep 6, 201940,000 milesFL

IN FEBRUARY 2019 I PURCHASED A 2018 CHEVY IMPALA PREMIER, UPON DRIVING THE CAR I NOTICED THAT THE BRAKES WERE NOT WORKING LIKE MY 2018 CHEVY CAMARO BUT I CHUCKED IT UP TO THE CAR BEING HEAVIER AND PAID IT NO ATTENTION. FOR MONTHS I HAVE BEEN THINKING THAT MAYBE I JUST NEED TO GET USED TO THE BRAKES ON MY NEW CAR AND THAT IT WAS NOTHING. WHILE I DRIVE AT NORMAL SPEEDS (40 - 45 MPH) MY CAR SLID AN EXTRA 5- 10 FT MORE THEN IT IS SUPPOSED TO EVERY TIME. YESTERDAY WHILE BRAKING MY BRAKES JUST TOTALLY DID NOT RESPOND CAUSING ME TO HIT THE BACK OF ANOTHER DRIVER. I WAS DRIVING ABOUT 30 MPH LITERALLY JUST TURNING OUT OF A SHOPPING PLAZA WHEN THE ACCIDENT HAPPENED. I STARTED TO PRESS THE BRAKES ABOUT 50 METERS AHEAD AND MY CAR DID NOT BUDGE NOR DID IT BEGIN TO STOP IT CONTINUED TO DRIVE AT THE SAME SPEED UNTIL I PROMPTED TO TURN AND BRACED FOR THE COLLISION. I HIT THE BACK PASSENGER BUMPER AND THE SIDEWALK BRINGING MY CAR TO A HALT. THIS INCIDENT WHICH PROMPTED ME TO LOOK FURTHER BRUNG ME ONLINE TO SEE THAT THERE IS A RECALL FOR THE CHEVY IMPALA BRAKES WORKING IMPROPERLY. IT SAYS THAT IT IS ON SOME IMPALAS AND I BELIEVE THAT MINE IS ONE OF THEM.

Service BrakesCrash
Filed Jul 28, 201953,000 milesMI

I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER

Complaints 1-50 of 59, newest first, reproduced as filed.

Across model years

Worst on record: 2004
YearComplaintsRecallsFiresDeathsAssessment
202015000Routine
201928110Routine
2018 — this page59100Routine
2017117000Routine
2016111040Routine
20153003110Above average
20146381280Above average
2013272100Above average
2012258350Above average
2011505250Above average
2010442430Above average
2009824591Fatalities reported
20088102101Fatalities reported
20076273101Fatalities reported
20065242221Fatalities reported
20056094130Above average
20041,0747210High concern
20036958320High concern
20027957320High concern
200174210672Fatalities reported
200081810732Fatalities reported
19994000Routine
19982010Routine
19971000Routine
199688120Routine
199544110Routine
199415100Routine
19932110Routine
19920100Routine
19910100Routine

Compare every Impala year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Aug 30, 2018. Source: NHTSA Office of Defects Investigation.