“Tl* the contact owns a 2002 chevrolet impala. The contact stated that the vehicle was leaking oil, fuel, and power steering fluid. In addition, the vehicle failed to start and the engine, traction control, and power steering warning indicators illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing.”
Owner complaint, filed Feb 1, 2019 at 118,000 miles
“Tl* the contact owns a 2002 chevrolet impala. While the vehicle was stationary, the ignition failed. The contact stated that the vehicle would not start when prompted. The vehicle was towed to an independent mechanic where it was determined that an ignition lock failure occurred. The independent mechanic replaced the ignition key lock, cylinder, and ignition switch on the vehicle.”
Owner complaint, filed Sep 25, 2017 at 90,000 miles
Complaints and recalls over time
By year of filing
All complaintsAbout the electrical systemRecall (red: the electrical system)NHTSA investigation opened
Complaints about the 2002 Impala peaked in 2009, with 80 filed that year. Owners had filed 195 complaints about the electrical system before the first recall that covers it, 14V400000 in July 2014; 75 more have come in since. In 2026 owners filed 2 so far.
7 safety recalls
Part 573 reports
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe15V701000
Filed Oct 26, 20151,003,556 vehiclesGeneral Motors LLC
Defect. General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Risk. Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.
Remedy. The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engines front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.
Defect. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk. If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy. GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Defect. GENERAL MOTORS IS RECALLING 1,497,516 MY 1997-2003 BUICK REGAL, MY 1998-2003 CHEVROLET LUMINA, MONTE CARLO AND IMPALA, MY 1998-1999 OLDSMOBILE INTRIGUE, MY 1997-2003 PONTIAC GRAND PRIX VEHICLES EQUIPPED WITH A 3.8L V6 NATURALLY ASPIRATED ENGINE. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING.
Risk. IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE.
Remedy. DEALERS WILL REPLACE THE ENGINES FRONT VALVE COVER AND FRONT-VALVE-COVER GASKET WITH NEW PARTS OF AN IMPROVED DESIGN AND REMOVE THE ENGINES PLASTIC COVER AND PLASTIC OIL-FILL-TUBE EXTENSION, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2016. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OLDSMOBILE AT 1-800-630-6537, AND PONTIAC AT 1-800-620-7668 OR HTTP://WWW.PONTIAC.COM OR HTTP:WWW.GMOWNERCENTER.COM.
Filed Feb 17, 2009979 vehiclesDorman Products, Inc.
Defect. DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.
Risk. A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.
Remedy. DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.
Filed Oct 17, 20083,855 vehiclesDorman Products, Inc.
Defect. DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.
Risk. IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.
Fuel System, Other › Storage › Tank Assembly › Pressure Relief Devices07E021000
Filed Mar 12, 2007742 vehiclesDelphi
Defect. CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.
Risk. FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.
Remedy. DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.
Filed Aug 9, 2002133,221 vehiclesGeneral Motors Corp.
Defect. CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.
Risk. PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER.
Remedy. DEALERS WILL INSPECT, AND REPLACE, IF NECESSARY, THE AIR BAG MODULE ASSEMBLY ON THE DRIVER'S SIDE. OWNER NOTIFICATION BEGAN AUGUST 15, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300, CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OLDSMOBILE AT 1-800-442-6537, OR PONTIAC AT 1-800-762-2737.
All 7 campaigns on file, newest first.
NHTSA investigations
Office of Defects Investigation
Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 2 name the 2002 Impala.
A total of 646,038 subject vehicles were sold during my 2001-2003, and the complaint and warranty data tabulated above apply to the total vehicle population.complaint reports alleging headlight outage represent slightly more that one-half of the total number of complaints and the balance are allegations of flickering and dimming.investigation disclosed the root cause of the malfunction to be wear of a contact plunger in the multifunction switch that may result in a temporary open circuit, with the plunger in a neutral position between high- and low-beam contact points.consumers consistently …
Opened Oct 22, 2002Closed Mar 9, 2004Led to recall 04V090000fuel system
Ea02-030 is closed with gmea02-030 is closed with GM?s actions in 03v-473 and 04v-090 recalling approximately 529,000 my 1998-99 c- and h-body vehicles equipped with defective fuel pressure regulators.these vehicles were equipped with plastic intake manifolds that are unable to contain pressures that occur in some backfire events and defective fuel pressure regulators with leaking diaphragms that can provide a source of fuel to produce a combustible air-fuel mixture in the manifold.the closing of this investigation does not constitute a finding by odi that no safety defect exists in the …
Technical service bulletins
448 on file
Repair instructions the manufacturer sent its dealers for the 2002 Impala. Not recalls: the fix is usually free only while the car is under warranty.
equipment 147engine 97electrical system 68transmission 18body and frame 16equipment adaptive/mobility 12visibility 11fuel system 10
General CommunicationService campaignAug 26, 2024electrical system
Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to …
03019Service campaignJul 18, 2003engine
ENGINE COOLANT MAY LEAK AT THE UPPER INTAKE MANIFOLD THROTTLE BODY GASKET, OR AT THE UPPER INTAKE MANIFOLD TO LOWER INTAKE MANIFOLD TO LOWER INTAKE MANIFOLD GASKET. THIS CONDITION MAY RESULT IN A LOW ENGINE COOLANT LEVEL AND HIGHER ENGINE OPERATING TEMPERATURES. *TT THIS IS A PARTS BULLETIN AND REFERS TO CUSTOMER SATISFACTION PROGRAM BULLETIN #03034. *TT
070803Service campaignJul 8, 2003engine
THE VME MESSAGE IS TO PROVIDE INFORMATION ABOUT A NEW PRODUCT FIELD ACTION REGARDING A CUSTOMER SATISFACTION PROGRAM FOR AN ENGINE COOLANT LEAK. THE ENGINE COOLANT MAY LEAK AT THE UPPER INTAKE MANIFOLD THROTTLE BODY GASKET OR AT THE UPPER INTAKE MANIFOLD TO LOWER INTAKE MANIFOLD GASKET. *TT
02019Service campaignMay 6, 2002brakes
CUSTOMER SATISFACTION PROGRAM REGARDING BRAKE BOOSTER POWER PISTON. *TT
PIP4723JService Bulletin/Repair InstructionsOct 25, 2024electrical system
This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
24-NA-098Service Bulletin/Repair InstructionsJun 6, 2024electrical system
This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
10-08-45-001HService Bulletin/Repair InstructionsMar 28, 2024electrical system
This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
22-NA-205Service Bulletin/Repair InstructionsOct 19, 2022electrical system
This service bulletin provides information on Module Harvesting.
21NA124Service Bulletin/Repair InstructionsMay 25, 2021electrical system
This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
Showing the newest 6 of 68 bulletins about the electrical system, and any warranty extensions or service campaigns.
What owners reported
Newest filings
Air BagsCrash1 injured
Filed May 6, 2026CA
The contact’s son owned a 2002 Chevrolet Impala. The contact stated that the contact was unaware of how the failure occurred; however, the contact’s son was involved in a crash in which the vehicle collided with a wall. The contact stated that none of the air bags deployed during the crash. The contact stated that the contact’s son sustained multiple injuries, and medical attention was provided. The contact was unaware if any warning lights were illuminated at the time of the failure. The contact stated that the injuries included a fractured nose, lacerations to the nose and cheek, a broken right femur, a shattered right knee, collapsed lung, broken ribs, and paralysis on the right side. The contact also stated that the right foot required amputation. A police report was filed. The vehicle was towed and deemed destroyed by an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.
Fuel/Propulsion SystemFire
Filed Jan 3, 2026NM
Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.
Tires › ValveCrash
Filed May 24, 2025CA
225/60 R16 tire size valve leak and pushed in slow tire leak
Electrical System
Filed May 23, 2025WA
Power windows fail at times Blinkers fail at times Front hub assembly damage Front calipers are damaged and affect steering These are available for inspection. There are huge safety risks with all of these compromised issues. Last inspection is unknown. No known warning lamps present.
Electrical System
Filed Jun 25, 2024KY
Transmission hesitates to pull out in drive from a stop
Air Bags
Filed Feb 25, 2024NM
I was driving out of supermarket I was alone and the airbags deployed. I was hit hard and had a panic attack. I was able to drive home 14 miles. Windshield busted and dash board totaled Everyone I try to download a picture I'm sent to the begining. I'm going to have pictures on file incase needed. .
Electrical System
Filed Oct 16, 2022MN
I was driving along when out of no where my trunk opened. I got off the highway and closed it. At that time I was puzzled wondering who had been in my truck to have not closed it correctly. I knew I hadn't been in it in awhile. It wasn't until a few weeks later when the "Service Vehicle Soon" light on my dash came on. I went and had my vehicle scanned and was told about the TrapAlert system in the trunk and that is why my trunk popped open. I realize there was a post about this like a decade ago. But this is happening to me now and I can't find help for this issue anywhere. I've contacted both Chevrolet and GM support online as well as repair shops and no one seems to know what I'm talking about. GM told me they don't keep info on Vehicles older than 10 years. All the information online would suggest there is an actual sensor somewhere in the trunk although extremely vague on where it actually is and that it has a disable switch. Well, we've tore this thing apart only to find out it's some looped wiring that goes into the stereo amp in the trunk. I've yet to see a sensor yet for some reason my vehicle is still giving a single that someone is trapped in the trunk thus, popping the trunk whenever it wants. I've been searching high and low for information and already spent $1100 to repair issues to clear the dash light and nothing seems to work. Just a waste of time and money and considering this happened while I was driving 55mph I would think it obvious that its dangerous. Cou
EngineFire
Filed May 25, 2021AL
My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.
Engine
Filed Nov 9, 2020AZ
I JUST PURCHASED THIS 2002 CHEVY IMPALA WHICH CAME WITH THE IMPORTANT VEHICLE SAFETY RECALL AND I WOULD NEED THE PROBLEM FIXED. NHTSA 15V-701 IM ACTUALLY NOW SCARED TO DRIVE IT/
Fuel/Propulsion System
Filed Oct 2, 202075,000 milesNY
WHILE DRIVING THE VEHICLE GAS GAUGE WAS FLUCTUATING UP AND DOWN. I SUBSEQUENTLY RAN OUT OF GAS DUE TO THE FACT THAT I DID NOT KNOW HOW MUCH GAS I HAD. I WAS STUCK ON THE ROAD. I HAD TO GET THE FUEL PUMP REPLACED. I CHECKED ONLINE AND THERE APPEARS TO BE A PROBLEM WITH THE FUEL PUMP ON OTHER CHEVY IMPALAS.
Electrical System › Ignition
Filed Aug 6, 2020279,303 milesMT
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO DENNY MENHOLT CHEVROLET (3000 KING AVE W, BILLINGS, MT 59102) ON SEVERAL OCCASIONS HOWEVER, THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 279,303.
Exterior Lighting
Filed Jul 18, 2020NV
HIGH BEAM SWITCH HAS BEEN BROKEN, VERY COMMON PROBLEM WHEN GOOGLE SEARCHING. NO ONE FIXES IT AS IT IS PROHIBITIVELY EXPENSIVE. CANNOT USE HIGH BEAMS AND MANY PEOPLE ADJUST THE LOW BEAMS HIGHER AS A SOLUTION, WHICH IS BAD FOR EVERYONE. SHOULD BE A RECALL?
Engine
Filed Mar 31, 2020135,000 milesIA
SUPPOSEDLY THE COOLING SYSTEM WAS FIXED IN 2003 BUT IT STILL TELLS ME THAT MY COOLANT IS LOW AND IT LEAKS. I AM THE SECOND OWNER OF THIS CAR AND HAVE ONLY HAD IT SINCE SEPTEMBER OF 2019. ALSO THE TRANSMISSION HAS A DELAYED SHIFT FROM 1ST TO SECOND.
Electrical System
Filed Dec 16, 2019GA
I BOUGHT A 2002 CHEVY IMPALA AND GOT IT LOOKED AT BEFORE PURCHASE THE ONLY THING THAT POPPED UP ON THE CODE READER WAS THERE IS AN ELECTRICAL PROBLEM, SOMETIMES MY SIGNAL LIGHTS WORK SOMETIMES THEY DON'T, MY SPEEDOMETER DOESN'T LIGHT UP OR ANYTHING. I THEN START TO SMELL GAS WHEN I TURN ON THE HEAT OR AIR IT'S UNBEARABLE. I THEN PROCEEDED TO CHECK FOR ANY RECALLS AND THERE ARE A FEW DEALING WITH THE ENGINE COOLING AND EXHAUST/GAS LEAK ALONG WITH ELECTRICAL ISSUES. THEY SAID THE CAR COULD CATCH ON FIRE AT ANY TIME. I HAVE TWO TODDLERS SO THERE IS NO WAY THAT THIS IS A SAFE CAR.
Electrical System
Filed Aug 3, 201919,500 milesCO
TAKARA RECALL
EngineFire
Filed Jul 29, 2019186,000 milesNC
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL ODOR OF BURNING OIL EMERGING FROM THE VEHICLE. ADDITIONALLY, THERE WAS OIL ON THE ENGINE COMPARTMENT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO MODERN CHEVROLET (5955 UNIVERSITY PKWY, WINSTON-SALEM, NC 27105 (336) 793-5943) BUT, WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 186,000.
Engine
Filed Apr 13, 2019MO
ON APRIL 9TH OF 2017, OUR 2002 IMPALA LS WAS BROUGHT IN TO HAVE THE VEHICLE SERVICED DUE TO THIS RECALL: THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING, WHICH MAY RESULT IN AN UNDER HOOD FIRE. THIS WORK WAS DONE IN APRIL 2017: DEALERS WILL REPLACE THE ENGINES FRONT VALVE COVER AND FRONT-VALVE-COVER GASKET WITH NEW PARTS OF AN IMPROVED DESIGN AND REMOVE THE ENGINES PLASTIC COVER AND PLASTIC OIL-FILL-TUBE EXTENSION. SUMMER OF 2017 WE HAD THE OIL AND FILTER REPLACED, AND AFTERWARDS LOTS OF SMOKE CAME FROM ENGINE. WE THOUGHT THE MECHANIC HAD SIMPLY SPILLED SOME OIL ON THE ENGINE. SUMMER OF 2018 OIL AND FILTER WAS CHANGED AND SMOKE FROM THE ENGINE COMPARTMENT, WE AGAIN THOUGHT THE MECHANIC HAD SPILLED SOME OIL ON THE ENGINE. IN MARCH OF 2019 THE VEHICLE WAS PARKED, FACING DOWNHILL AT AN ABOVE AVERAGE ANGLE, AND OIL BEGAN TO SEEP OUT OF THE ENGINE AND BURN OF ON THE HOT EXHAUST MANIFOLD LOTS OF SMOKE AND POTENTIAL FIRE HAZARD. THE VEHICLE WAS RETURNED TO BOB MCCOSH, WHO HAD PERFORMED THE ORIGINAL GASKET REPLACEMENT IN 2017, TO HAVE THE ORIGINAL RECALL WORK INSPECTED. UPON INSPECTION A PIECE OF GASKET, ABOUT 2 TO 3 INCHES LONG, WAS FOUND TO BE PROTRUDING FROM BETWEEN THE VALVE COVER AND THE ENGINE. UPON FURTHER INSPECTION OF THIS GASKET, THE EDGE OF THE GASKET VISUALLY APPEARED TO HAVE BEEN CAUGHT BY THE BOLT AS IT WAS TIGHTENED AND THIS EITHER TORE THE GASKET OR WEAKENED IT SUFFICIENTLY SO THAT THE GASKET F
Engine
Filed Apr 5, 2019196,000 milesNC
LAST YEAR I BOUGHT MY CAR FROM A PRIVATE DEALER. SINCE PURCHASING IT, MY CAR ALWAYS SEEMS TO BE RUNNING HOT. MY "CHECK ENGINE COOLANT" LIGHT USE TO COME ON SO OFTEN, I WENT OUT AND PURCHASED ANOTHER RADIATOR HOSE AND CLAMPS AND GOT THE LIGHT TO TURN OFF. HOWEVER THE ISSUE WITH MY CAR RUNNING HOT HAS NOT GONE AWAY. I'M SCARED THAT THIS IS A BIGGER ISSUE THAN COOLANT AND IT COULD CREATE A FIRE AND AFTER READING THE RECALL, I AM AFRAID TO DRIVE UNTIL THIS PROBLEM IS FIXED.
Electrical System
Filed Feb 1, 2019118,000 milesMS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL, FUEL, AND POWER STEERING FLUID. IN ADDITION, THE VEHICLE FAILED TO START AND THE ENGINE, TRACTION CONTROL, AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V400000 (ELECTRICAL SYSTEM) AND 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Structure › Body
Filed Sep 12, 201889,000 milesIL
THE SPRING ON THE DRIVER SEAT BROKE NOT VERY HEAVE PEAPLE DRIVING THE CAR. BODY OF THE CAR I HAVE 2 IMPALAS 2002 AND 2004 BOTH ARE RUSTING UNDER THE DOORS AND AT THE QUARTER PANELS I LOOK AT ALL IMPALAS AROUND THE AGE OF BOTH OF MINE AND 90% OF THE ARE RUSTING IN THE SAME SPOTS. MY CARS WERE RUSTPROOFED AND UNDERNEITH IT IS A MESS YOU CANT HARDLY GET A JACK UNDER BOTH OF THEM. I KEEP THEM GARAGE KEPT SINCE WE GOT BOTH OF THE I WILL NEVER OWN A IMPALA AGAIN.
Service Brakes
Filed Jul 19, 201858,000 milesVA
ABS IS KICKING BACK AND TRACTION CONTROL IS COMING ON FOR NO GIVEN REASON MAKING STOPPING THE CAR INCREASINGLY HARD AT SLOW SPEEDS. INEVITABLY CAUSING THE ABS AND SERVICE TRACTION CONTROL LIGHTS TO COME ON THE LIGHT IS NOW STAYING ON AS SOON AS THE CAR IS TURNED ON. TOOK THE CAR TO THE SHOP TO ATTEMPT TO FIND THE PROBLEM BEING TOLD IT IS AN ELECTRICAL GROUNDING PROBLEM ALSO MAKES THE HEADLIGHTS FLICKER WHEN DOING THIS
Electrical System
Filed Jul 17, 2018NE
YOU PUT THE KEY IN THE IGNITION AND IT DOESNT TURN. THE STEERING WHEEL IS FREE THERE IS NOTHING ELSE WRONG. YOU HAVE TO SIT THERE FOREVER MOVING THE KEY IN EVERY WHICH WAY. TO HOPEFULLY FIND THE RIGHT COMBINATION TO GET THE CAR TO START.
Unknown or Other
Filed Apr 3, 2018125,000 milesNC
THE PIECES THE DEALER GLUED UNTO MY IGNITION KEY FELL OUT. I DID NOT DO ANYTHING. I JUST NOTICED ONE DAY THEY HAD FALLEN OUT. GLUING THE PIECES IN THE KEY WAS NOT A FIX. I AM USING MY SPARE KEY, BUT I AM AFRAID THEY WILL COME UNGLUED AND FALL OUT.
Electrical System
Filed Mar 15, 2018144,598 milesCO
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS WIRED TO A STARTER TO OPERATE. THE VEHICLE WAS TAKEN TO CENTURY CHEVROLET (6105 WEST 120TH AVE, BROOMFIELD, CO), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,598.
Electrical System
Filed Mar 7, 2018180,000 milesMN
CAR RANDOMLY LOCKS ME OUT FOR 10 MINUTES, THIS SHOULD BE A RECALL. THESE CARS ARE [XXX]. CONSTANTLY LEAVES ME STRANDED. PASSLOCK SECURITY CODE, SECURITY LIGHT FLASHES FOR 10 MINUTES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical System
Filed Feb 20, 2018101,000 milesFL
THE POWER DOOR LOCKS ARE NOT WORKING. WHEN YOU TRY TO START THE CAR, THE SECURITY LIGHT COMES ON AND THE CAR WILL NOT CRANK OR TURN OVER. IN THE RARE INSTANCE YOU DO GET IT TO START, IF YOU TURN IT OFF, IT WILL NOT START AGAIN (ANYWHERE FROM AN HOUR TO TWO WEEKS OR MORE). I HAVE DONE MY RESEARCH ONLINE AND THERE ARE LITERALLY THOUSANDS OF PEOPLE WHOM OWN GM CARS THAT ARE HAVING THE SAME PROBLEM WITH NO SOLUTION. I CANNOT GET HELP FROM ANYONE AND AM FRUSTRATED BEYOND REASON, SO HOPEFULLY YOU CAN DO YOUR RESEARCH AND FIGURE THIS OUT! I CANNOT DEPEND ON THIS CAR AND I AM DISABLED!
Fuel/Propulsion System
Filed Nov 8, 2017175,000 milesIL
FUEL SHUTDOWNS WHILE ON THE INTERSTATE AT BETWEEN 60-75 MPH. WHEN THE PROBLEM OCCURS WHILE DRIVING, I IMMEDIATELY LOOSE POWER, IT GOES INTO A ROUGH IDLE, AND I HAVE TO IMMEDIATELY PULL OVER TO THE SIDE OF THE INTERSTATE. IT WILL EITHER IDLE ROUGHLY WITH NO ABILITY TO INCREASE THROTTLE FOR 5-15 MINUTES, OR, IT WILL STALL AND I CAN START IT AGAIN IN 5-15 MINUTES (WHEN WHATEVER IS NOT WORKING, COOLS DOWN). THIS HAS BEEN OCCURRING SINCE 2014. OUR SERVICE CENTER HAS A LONG HISTORY. NO PROPER ERROR MESSAGE IS GIVEN THROUGH THE REGISTER STORAGE WHEN TESTED USING GM SHOP ANALYZERS. CHECKED GAS CAP, REPLACED FUEL PUMP, CAM SHAFT POSITION SENSOR, SPARK PLUGS & WIRES, CRANK SHAFT POSITION SENSOR, FUEL INJECTOR, BCM. HAVE NOT REPLACED COIL PACKS AND ICM YET. (A DYNOMETER IS PROBABLY NEEDED TO SIMULATE LOAD FOR A MOVING VEHICLE. MANY SHOPS DON'T HAVE IT BECAUSE OF COST.)
Electrical System
Filed Sep 25, 201790,000 milesAZ
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION FAILED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN PROMPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT AN IGNITION LOCK FAILURE OCCURRED. THE INDEPENDENT MECHANIC REPLACED THE IGNITION KEY LOCK, CYLINDER, AND IGNITION SWITCH ON THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 12/13/2017 *LN *TT CONSUMER STATED SEVERAL DEALERS WERE CONTACTED AND NO HELP WITH FAULTY "KEY FOB". UPDATED 7/20/18*JB *TR
Unknown or Other
Filed Aug 31, 2017130,000 milesKY
TAKATA RECALL SIGNAL LIGHTS DO NOT WORK ALL THE TIME. JUST SOMETIME, SOMETIMES IT DOES IT FOR A FEW DAYS.. THEN THEY START WORKING AGAIN. I HAVE TO TRAVEL ON INTERSTATE QUITE OFTEN TO GET MY SON TO THE DOCTOR.
Electronic Stability Control (esc)
Filed Jul 7, 2017IN
"TAKATA RECALL" I AM HAVING PROBLEMS WITH MY SECURITY SYSTEM. AT RANDOM TIMES MY CAR WILL NOT START AND THE SECURITY LIGHTS UP ON MY DASH. I HAVE TO WAIT ABOUT 10-15 MINUTES AFTER THE INITIAL START BEFORE IT WILL FINALLY START UP. ONCE IT DOES IT RUNS JUST FINE UNTIL THE NEXT TIME. THIS IS VERY ANNOYING AND SUCH AN INCONVENIENCE AS WELL AS NOT SAFE. I WAS LEAVING FROM TAKING MY SON TO THE ER ONE MORNING AT LIKE 3AM AND IT DONE THIS. SO I AM SITTING AN THE ER PARKING LOT WITH A SICK 2 YEAR OLD AT 3AM. THANK GOD IT WASN'T WHEN I HAD TO TAKE HIM IN. WHAT IF I WOULDN'T HAVE MADE IT AND SOMETHING WORSE COULD HAVE HAPPENED TO MY CHILD. THIS NEEDS TO BE RECALLED AND FIXED. I HAVE SEEN NUMEROUS COMPLAINTS ON THIS.
SeatsFire
Filed Jul 7, 2017KS
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR AND NOTICED SMOKE COMING FROM THE SEAT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. THE CONTACT NOTICED FLAMES INSIDE THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/07/17*LJ
EngineFire
Filed May 18, 2017200,000 milesCA
CHEVROLET IMPALA ENGINE COLD PARKED IN DRIVEWAY STARTED THE CAR AND THE ENGINE EXPLODED: FIRE STARTED UNDER HOOD. THE MANIFOLD EXPLODED
Air Bags
Filed May 9, 2017PA
MY MOTHER WAS DRIVING MY CAR AND WAS ONLY LESS THAN TEN FEET FROM MY FRONT DOOR,STILL IN THE PARKING LOT OF MY APARTMENT UNIT. BOTH AIRBAGS DEPLOYED, SHE HADN'T HIT ANYTHING. THEY BOTH DEPLOYED ,CRACKED THE WINDSHIELD AND DISABLED THE DASHBOARD.
Engine
Filed Apr 12, 201786,505 milesAZ
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING. THE VEHICLE BEGAN USING APPROXIMATELY A QUART OF WATER PER DAY. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL THE VEHICLE WAS BROUGHT IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 86,505.
EngineFire
Filed Apr 3, 2017MN
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Electrical System
Filed Mar 30, 2017100,000 milesOH
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE SECURITY SENSOR LIGHT ILLUMINATED AND THE VEHICLE WOULD SHUT OFF. THE CONTACT DISCONNECTED THE AUTOMOTIVE BATTERY AND WAITED. APPROXIMATELY 10 MINUTES LATER, THE VEHICLE STARTED AND OPERATED AS NORMAL. THE CONTACT INDICATED THAT WHEN THE FAILURE OCCURRED, THE DOOR LOCKS WOULD NOT OPERATE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPATED 12/04/2017*JS
Service BrakesCrash
Filed Dec 19, 2016189,000 milesAR
I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL SYSTEM ON MY 2002 CHEVY IMPALA FOR THE LAST FIVE YEARS. ON DECEMBER 16TH I WAS INVOLVED IN A COLLISION WITH ANOTHER VEHICLE WHEN I COULD NOT STOP ST A RED LIGHT. TRACTION LIGHT KEPT COMING ON AND OFF ALL DAY. ABS PUMP WOULD RUN FOR NO REASON. AS I APPROACHED THE TRAFFIC LIGHT THE REACTION LIGHT CAME ON AGAIN AND MY BRAKES FAILED. CAUSING ME TO HO THROUGH THE RED LIGHT AND HIT CAR PASSING THROUGH INTERSECTION. *TR
Electrical System › Ignition › Switch
Filed Nov 28, 2016200,000 milesOH
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION SWITCH WAS NOT WORKING. THE SECURITY INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO START. THE FAILURE BEGAN FIVE YEARS AGO. THE DEALER DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
Air Bags
Filed Oct 1, 2016MI
TAKATA RECALL I WAS DROPPING MY DAUGHTER OFF AT THE BABYSITTERS HOUSE ON MY WAY TO A FUNERAL AROUND 10:30 ON SUNDAY OCTOBER 1, 2016. I PULLED OUT THE BABYSITTERS DRIVEWAY AND PROCEEDED TOWARDS BERKSHIRE STREET. MY CAR WAS IN MOTION AND BEFORE I MADE IT TO THE CORNER MY PASSENGER SIDE AIRBAG BURST OPEN MY DASHBOARD OPENED ALL THE WAY ACROSS TO DRIVER'S SIDE. MY RADIO BROKE OFF MY BUTTONS FLEW OFF THE DASH AND I COULDN'T TELL WHETHER IT WAS DUST OR SMOKE FROM THE AIRBAG. I WASN'T HURT BUT WHEN I INHALE MY CHEST HURT AND MY ASTHMA FLARED UP AND MY RIGHT EAR IS IRRITATED. ALSO MY WINDSHIELD IS CRACKED ON THE PASSENGER SIDE. I DIDN'T HIT A BUMP OR CAR IT'S SMOOTH PAVEMENT I WAS CONFUSED AS TO WHAT CAUSED IT.
Engine
Filed Sep 23, 2016TX
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical System
Filed Sep 20, 2016NJ
I AM TIRED OF MY CAR NOT STARTING, ESPECIALLY WHEN I NEED TO GO TO WORK. THIS HAS HAPPENED QUIT A FEW TIMES. I HAVE TO WAIT 10 MIN. FOR IT TO START OR KEEP TRYING TILL IT STARTS. I HAVE A NEW BATTERY. THIS HAS HAPPENED LATE AT NIGHT TOO.
Electrical System
Filed Sep 18, 2016DC
MY CAR WILL NOT CRANK OR START..... IT HAS SOMETHING TO DO WITH THE SECURITY SYSTEM SO I'M TOLD...... THIS IS A SAFETY HAZARD....THIS HAPPENS OFTEN WHEN I'M FAR AWAY FROM HOME! I HAVE THE KEY BUT THE SECURITY SYSTEM STILL SHUTS THE CAR DOWN... THIS TIME I WENT IN THE STORE FOR 10 MINUTES, WHEN I RETURNED TO GO HOME THE CAR WOULD NOT START.
Electronic Stability Control (esc)
Filed Sep 16, 2016195,000 milesLA
FOR AWHILE MY CAR HAS BEEN HAVING STARTING PROBLEMS, AT RANDOM TIMES IT DOES NOT START AND IT TAKES TEN MINUTES FROM THE FIRST TIME I TURN THE KEY TO START. RECENTLY IT STARTED SHUTTING DOWN (AS FAR AS DASHBOARD FUNCTIONS AND THE MOTOR KILLS) BOUNTY FOR A BRIEF MOMENT AS I AM DRIVING I NOTICED IT DOES IT WHENEVER I USED THE TURN SIGNALS AND IT ALSO MAKES A BUZZING TYPE NOISE WHEN I USE THE TURN SIGNALS THEN IT GOES AWAY. NOW MY CAR WON'T START AT ALL, IVE HAD MY BATTERY AND ALTERNATOR BOTH TESTED AND THEY BOTH CAME BACK FINE.
Electrical System
Filed Aug 25, 2016180,000 milesMI
SECURITY LIGHT BLINKS AND CAR WILL NOT START. HAVE TO WAIT 10 MINUTES UNTIL THE LIGHT STOPS BLINKING AND TRY TO START IT AGAIN.
Electrical System
Filed Jul 28, 2016TX
MY 3.8 IS UNDER RECALL BUT APPARENTLY DEALERSHIP CAN'T GET OIL LEAK REPAIR PARTS. THE LEAK IS ALL OVER THE STARTER NOW AND USUALLY IT DOESN'T WORK. I NEED TO GET THIS TAKEN CARE OF. CAN I GET A REFUND IF INDEPENDENT DOES THE WORK?
Fuel/Propulsion System
Filed Jul 27, 2016ID
I JUST BOUGHT THIS 2002 CHEVY IMPALA FOR MY SON FOR HIS GRADUATION. THE PREVIOUS OWNERS SEEM TO TAKE GREAT CARE OF THIS CAR AND THE ONLY ISSUE IT HAD WAS THE GAS GAUGE WAS NOT ACCURATE. IT FLUCTUATES BETWEEN FULL AND EMPTY. THIS WEEK IT SEEMS TO BE STUCK ON FULL, BUT EVERY NOW AND THEN COME DOWN TO EMPTY THEN RIGHT BACK TO FULL . WE HAVE MY SON DRIVE MY YOUNGER BOYS BACK AND FORTH TO SCHOOL AND HE DRIVES LONG DISTANCES TO GO TO HIS ARMY TRAININGS. IT HAS BECOME AN ISSUE FOR HIM TO REMEMBER HOW MUCH GAS IS IN THE TANK. AND HAS BECOME A WORRY FOR ME THAT HE MIGHT GET STRANDED SOMEWHERE DUE TO NO GAS. AFTER REVIEWING THE COMPLAINTS IT SOUNDS LIKE WE ARE NOT THE ONLY ONES WITH THIS ISSUE. HOPE THE MANUFACTURER DOES SOMETHING ABOUT THIS SOON.
Electronic Stability Control (esc)
Filed Jul 8, 2016120,000 milesMI
MY CAR DOES NOT MAKE A SOUND WHEN I TRY TO TURN IT ON SOMETIMES. I'LL HAVE TO KEEP TURNING THE KEY FROM THE OFF POSITION TO THE START POSITION SEVERAL TIMES UNTIL IT FINALLY COMES ON. I HAVE HAD MY IGNITION SWITCH CHECKED AND WAS TOLD IT IS FINE. THIS IS A VERY RANDOM ISSUE BEING IT WILL HAVE TODAY AND NOT HAPPEN AGAIN TILL LIKE 6 MONTHS AND WILL HAPPEN FOR 3 DAYS IN A ROW. THEN WON'T HAPPEN TILL THE NEXT YEAR AND WILL ONLY HAPPEN FOR A DAY. IT IS VERY IRRITATING BEING IT HAS MADE ME LATE FOR WORK IN THE PAST AND THERE IS NO WAY FOR ME TO DETERMINE WHEN IT MIGHT HAPPEN AGAIN. IT DOESN'T MATTER IF IT SAT OVER NIGHT OR IF I JUST DROVE IT GOT OUT AND THEN GOT BACK IN, IT'S JUST COMPLETELY RANDOM.
Electrical System
Filed Jul 7, 2016OK
RECALL N140350. ATTEMPTED TO HAVE VEHICLE SERVICED AT JIM GLOVER ON THE RIVER IN TULSA, OK. WAS CONSTANTLY TOLD THAT MY REQUEST FOR SERVICE WAS SENT SLING TO THEIR SERVICE DEPARTMENT AND I WOULD HEAR FROM THEN SHORTLY. EVERY TIME I CONTACTED THEM, I WAD TOLD THE SAME THING. NO COMMUNICATION WHATSOEVER, OTHER THAN FROM THEIR SALES DEPARTMENT TRYING TO SELL ME ANOTHER CAR. AFTER A WEEK OF GETTING THE RUN AROUND AND NO COMMUNICATION OTHER THAN "YOU'LL BE HEADING FROM THEM," I'M ASSUMING THAT THEY DON'T WANT TO ACTUALLY HELP ME, SINCE THEY WONT MAKE ANY MONEY OFF OF ME.
Engine and Engine Cooling
Filed Jun 9, 2016350,000 milesTN
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAP SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 350,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/02/16*LJ THE CONSUMER STATED THE TURN SIGNAL, AC, DAYTIME RUNNING LIGHTS, INTERIOR LIGHTS AND SECURITY SYSTEM WORKED INTERMITTENTLY. UPDATED 08/08/16.*JB
Engine
Filed May 24, 2016MO
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Complaints 1-50 of 795, newest first, reproduced as filed.
It is not among the Impala years to avoid. Owners filed 795 complaints, against about 515 for a typical Impala year. The most common complaint is about the electrical system (34%).
What is the most common problem with the 2002 Chevrolet Impala?
The electrical system: 270 of the 795 complaints (34%) are about it. Owners most often say it will not start (27%), sets off warning lights on the dash (13%) and stalls (8%). The typical report comes at 80,000 miles.
How many recalls does the 2002 Chevrolet Impala have?
7 safety recalls on file with NHTSA, the most recent filed Oct 26, 2015. The largest, 14V400000, covered 5,877,718 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.
At what mileage do 2002 Chevrolet Impala problems start?
Half of the complaints that record an odometer reading came in before 78,000 miles. For the electrical system the midpoint is 80,000 miles.
Has NHTSA investigated the 2002 Chevrolet Impala?
Yes, 2 times. The latest, PE06017 ("ALLEGED HEADLIGHT FAILURE"), was opened May 15, 2006 and closed Oct 25, 2006.
Are there service bulletins for the 2002 Chevrolet Impala?
The manufacturer filed 448 technical service bulletins and other notices for it with NHTSA, most of them about the engine (97), the electrical system (68) and the transmission (18). They include a service campaign, General Communication, filed Aug 26, 2024. A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.
Reading this record
A high number of complaints describe fires or crashes.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 26, 2015. Source: NHTSA Office of Defects Investigation.