YOU CAN BE DRIVING AT ANY SPEED AND ALL OF THE SUDDEN YOUR TURN SIGNALS STOP WORKING. THEY WILL WORK WELL FOR HOURS THEN WHEN YOU GO TO MAKE A TURN THEY EITHER WILL NOT TURN ON OR TURN ON FOR A COUPLE SECONDS AND THEN TURN OFF. IF YOU LIGHTLY TAP THE EMERGENCY FLASH BUTTON THEY WILL START WORKING AGAIN BUT IF YOU TAP THE EMERGENCY FLASH BUTTON TO HARD YOUR EMERGENCY FLASH LIGHTS TURN ON. IT REALLY CONCERNS ME WHEN I TRY TO MAKE A LEFT HAND TURN ON THE HIGHWAY IN THE FAST LANE AND THEY STOP WORKING. I FEEL THIS IS WORSE THEN THE KEY PROBLEM GM HAS HAD BECAUSE THEY WORK ON AND OFF AT ANY GIVEN TIME WITHOUT WARNING. I HAVE SPOKE WITH A NUMBER OF PEOPLE WITH THE SAME PROBLEM WITH THE TURN SIGNALS AND THEY HAVE ADVISED ME THAT IT WILL RUN ANYWHERE FROM THREE TO FOUR HUNDRED TO HAVE REPAIRED.
2002 Chevrolet Impala complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE IGNITION KEY FAILED TO TURN IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH AND CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 207,000.
I HAD TO HAVE THE KEY LOCK CYLINDER REPLACED FOR THE SECOND TIME I TOOK IT IN ABOUT A MONTH AGO AND GM DONE THE RECALL WHICH WAS TO PUT A PLASTIC PLUG IN THE KEYS BUT DID NOT REPLACE THE LOCK AND AT THE TIME I TOLD THEM I NEEDED A NEW LOCK. I HAVE NOT TAKEN MY CAR OUT OF THE AREA BECAUSE OF WARNING LIGHTS COMING ON AND NOT STARTING PROBLEMS. I HAVE REPLACED THE BATTERY MANY TIMES AND GM REPLACED SENSORS A FEW TIMES. GM KNOWS THEY HAVE A PROBLEM BUT HAVE NOT BEEN HELD ACCOUNTABLE FOR THE REPAIRS.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION FAILED TO TURN TO THE ON POSITION AND THE STEERING WHEEL DID NOT LOCK WHILE THE VEHICLE WAS TURNED OFF. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
CAR WILL ONLY START RANDOMLY. ENGINE WILL NOT TURN. ALL LIGHTS ON DASH WILL GO OUT WHEN TURNING THE IGNITION. STARTER HAS BEEN REPLACED AND ELECTRICAL SHOP ADVISED TO GO TO DEALER. TOOK TO DEALER FOR IGNITION RECALL WHICH DID NOT FIX THE PROBLEM. DEALER ADVISED THIS ISSUE IS NOT COVERED BY RECALL. SECURITY LIGHT TURNS ON. *TR
MY DAUGHTER WAS DRIVING THE CAR AND IT STALLED, SO SHE PULLED OVER TO TRY AND RESTART IT BUT IT WOULDN'T START. WE HAD IT TOWED TO A SHOP AND THEY THOUGHT IT WAS THE CRANK SHAFT CENSOR. WE DROVE FOR 3 DAYS AND THE SECURITY LIGHT CAME ON AGAIN AND THE CAR WOULDN'T START. SO WE HAD TO HAVE IT TOWED HOME. I'VE READ SEVERAL COMPLAINTS ABOUT THIS SAME PROBLEM WITH THIS MAKE AND MODEL. I FIND IT HARD TO BELIEVE THAT GM HAVEN'T HAD A RECALL ON THIS PART. THIS IS VERY FRUSTRATING AND SOMETHING NEEDS TO BE DONE ABOUT IT. THIS PART HAS TO BE DEFECTED. *TR
MY DAUGHTER OWNED A 2002 CHEVY IMPALA. ON MONDAY 3/16/15, SHE WAS DRIVING ON THE INTERSTATE AND THE ENGINE BEGAN TO SMOKE. SHE CALLED ME AND I ASKED WHAT COLOR THE SMOKE WAS. SHE SAID IT WAS BLACK SMOKE. I TOLD HER TO IMMEDIATELY GET HERSELF AND TWO SMALL CHILDREN OUT OF THE CAR. SHE AND HER SISTER REMOVED THE CHILDREN AND WALKED AWAY WHILE CALLING 911. A FEW SECONDS LATER, SHE HEARD A LOUD POP. THE WINDSHIELD BUSTED FROM THE APPARENT HEAT FROM THE FLAME THAT WERE RISING FROM THE ENGINE COMPARTMENT. WITHIN SECONDS, THE ENGINE WAS IN FLAMES. I'VE RESEARCHED ONLINE, AND FOUND THAT THERE WERE TWO RECALLS IN 2007 AND 2009 STATING THAT THE ENGINE COULD IGNITE. THE CAR IS A TOTAL LOSS. SHE HAD FULL COVERAGE INSURANCE ON THE CAR, BUT IT'S BARELY ENOUGH TO REPLACE IT. IS THERE ANYTHING WE CAN DO ABOUT THIS? *TR
THIS PARTICULAR ISSUE OCCURS AT RANDOM TIMES AND CONDITIONS. AS I'M TRAVELING AT NIGHT AND I PULL BACK THE DIMMER SWITCH LEVER, THE HEADLIGHTS WILL GO OUT AND LEAVE ME TOTALLY IN THE DARK. THE ONLY WAY THAT I CAN GET THE HEADLIGHTS TO COME ON AGAIN IS TO CONTINUE TO MANIPULATE THE DIMMER/TURN SIGNAL LEVER UNTIL THE LIGHTS COME BACK ON. *TR
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY SHIFTING THE GEAR LEVER INTO VARIOUS POSITIONS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
MY VEHICLE HAS A FAULTY ELECTRICAL START UP SYSTEM AND FUEL PUMP SYSTEM THE BATTERY ON THIS VEHICLE WAS REPLACED AND THE STARTER WAS REPLACED AS WELL AND THE VEHICLE STILL IS EXPERIENCING THE SAME PROBLEMS. I TOOK THE VEHICLE TO BE SERVICED AT A MECHANIC SHOP AND THE VEHICLE WORKED PERFECTLY FINE FOR THE MECHANIC AT THE TIME AND THEY WERE UNABLE TO MAKE ANY REPAIRS BECAUSE THE VEHICLE DIDN'T PERFORM THE ISSUE IN FRONT OF THE MECHANIC. THE ISSUE HAS BEEN GOING ON SINCE JUNE OF 2014 AND IT RANDOMLY WONT START AT ALL AND THEN ITS STARTS HOURS AND HOURS LATER. I HAVE SPENT HUNDREDS OF DOLLARS REPLACING PARTS ON THIS CAR THAT DEAL WITH STARTING ISSUES AND STILL THIS CAR IS EXPERIENCING THE SAME DIFFICULTIES. I HAVE BEEN STRANDED NUMEROUS PLACES WITH THIS VEHICLE REFUSING TO START. I AM AWARE THAT THIS VEHICLE HAS A RECALL OUT FOR KEY IGNITION ELECTRICAL SWITCH AND FUEL PUMP PRESSURE ALL OF WHICH FIT THE PROBLEMS MY VEHICLE IS EXPERIENCING THE RECALL THAT IS AVAILABLE TO MY VEHICLE DOESN'T INCLUDE EITHER ONE OF THESE AND I PERSONALLY FEEL IT SHOULD INCLUDE THESE BECAUSE MULTIPLE MECHANICS WHO HAVE INSPECTED THE CAR HAVE CONFIRMED THESE ARE THE ISSUES THIS CAR IS EXPERIENCING I DON'T HAVE HUNDREDS OF DOLLARS TO KEEP INSTALLING AND MAKING REPAIRS ON THIS CAR ONLY TO HAVE IT KEEP BREAKING DOWN I AM IN NEED OF ASSISTANCE TO FIGURE OUT IF I CAN GET THIS VEHICLE UNDER THE OTHER RECALLS AS WELL PLEASE AND THANK YOU. *TR
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED BECAUSE GM DID NOT ADDRESS THE ISSUE IN A TIMELY MANNER, THE WORK ON HIS VEHICLE HAD TO BE PERFORMED PRIOR TO THE RECALL ANNOUNCEMENT. RECALL # 14V40000 *JB
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE KEY DISLODGED FROM THE IGNITION WITHOUT CAUSE AND THE VEHICLE CONTINUED TO OPERATE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THERE WAS NO KNOWN DIAGNOSIS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND THE KEYS WERE REPLACED. THE CONTACT STATED THAT THE REPLACEMENT KEYS WERE DIFFICULT TO OPERATE. THE VEHICLE WAS RETURNED TO THE DEALER, BUT THE CONTACT WAS NOT ABLE TO PROVIDE THE DETAILS OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.
CAR DIES WHILE DRIVING. CAR MUST BE PUT IN NEUTRAL WHILE DRIVING AND RESTARTED WHILE MOVING TO AVOID ACCIDENT. *TR
THE CAR IGNITION SUDDENLY SHUT OFF AND THE POWER STEERING AND BRAKES FAILED ON A STEEP GRADE. (THE IGNITION RECALL HAD PREVIOUSLY BEEN PERFORMED ON THE VEHICLE, AND THE KEY FOB HAD BEEN REWORKED SO IT SHOULDN'T HAVE BEEN A IGNITION ISSUE). THE TRANSMISSION WAS SHIFTED INTO NEUTRAL AND THE CAR RESTARTED (WHILE STILL COASTING DOWN THE HILL) TO REGAIN CONTROL,THIS WAS REPEATED NUMEROUS TIMES UNTIL A SAFE PLACE TO PULL OFF WAS REACHED. THIS GRADE WAS EXTREMELY STEEP, THE ROAD HAD SWITCHBACKS , CLIFFS,AND NO GUARDRAIL, IT WAS A MIRACLE NO ONE WAS INJURED OR KILLED. THIS SAME VEHICLE HAD JUST HAD A DUPLICATE PROBLEM AND WAS REPAIRED AT THE DEALERSHIP IN JULY, LESS THAT 1000 MILES PRIOR TO THIS CURRENT EVENT. THE DEALER IN JULY REPLACED THE MAS SENSOR AND THE BATTERY AS THEY SAID THE MAS WAS CORRODED AND NEEDED TO BE REPLACED. THIS CURRENT EVENT WAS CAUSED BY THE MAP SENSOR AND THE MAIN COMPUTER ACCORDING TO THE DEALER. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,471.
I NOTICED THE CAR WAS RUNNING HOTTER THAN NORMAL SO I HAD IT CHECKED OUT AND THE INTAKE MANIFOLD WAS LEAKING, HAD IT REPAIRED AND I RECENTLY HAD TO HAVE IT REPAIRED AGAIN @106,954 MILES BECAUSE IT WAS LEAKING AGAIN IN THE SAME PLACE. *TR
2002 CHEVROLET IMPALA. CONSUMER STATES CAR WAS TOTALED IN AN ACCIDENT AND NO LONGER OWNS THE CAR. REQUESTS NO MORE RECALL NOTICES. *TA
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY UNPLUGGING THE COMPUTER SYSTEM AND REMOVING AND RE INSERTING THE KEY INTO THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V4000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND WAS REPAIRED. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS REAR ENDED BY THE VEHICLE IN THE REAR. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER ON THE DASH PANEL ALSO FAILED AFTER THE RECALL REPAIR, WHICH PREVENTED HIM FROM SEEING IF ANY WARNING INDICATORS WERE ILLUMINATED. THE CONTACT SUSTAINED MINOR INJURIES, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 02/24/15*LJ UPDATED 9/12/2017*CN
MY SON WENT TO JUMP START THE CAR AND WHEN HE TRIED TO START IT THE ENGINE BLEW UP . THE INTAKE MANIFOLD FLEW OFF IN MULTIPLE PIECES. HAD CAR TOWED TO MY MECHANIC AND FOUND OUT THE CYLINDER WAS DEAD DUE TO THE EXPLOSION. THOUGH WELL THE CAR HAD A LOT OF MILES, SO I THOUGHT IT WAS JUST ITS TIME. SO WE DECIDED TO BUY A RE-MANUFACTURED MOTOR BECAUSE WE HAD PUT SOME WORK INTO THE CAR AND MY SON AND I THOUGH THAT WOULD BE A GOOD CHOICE. EVERYTHING WAS GREAT WITH THE NEW MOTOR TILL NOVEMBER 30TH 2014 WHEN WE NEEDED TO JUMP START THE CAR, AND THE ENGINE BLEW AGAIN THIS TIME TAKING OUT THE FUEL LINE ALONG WITH THE NEW INTAKE MANIFOLD AND THE ENGINE COVER. THE CAR STARTS ON FIRE AND LUCKILY THE FLYING PARTS MISSED MY SONS GIRL FRIEND BY INCHES AS THEY FLEW BY HER.SO I KNOW NOW SOMETHINGS UP. AND I FIND THAT GM HAD DEFECTIVE FUEL REGULATORS THAT WERE RECALLED (04V090000 RECALL#) ON THE 2000 MODELS WITH THE 3800 SERIES 2 ENGINE. NOW I KNOW WHY MY ENGINE BLEW BECAUSE THE FUEL REGULATORS ARE POOR DESIGN. NO CAR NO MATTER HOW OLD ARE HOW MANY MILES SHOULD BLOW AN ENGINE WHEN YOU JUMP START IT. BATTERIES YES ENGINES I WOULD THINK NEVER BUT WHAT HAPPEN TO ME IS THE SAME AS THE RECALL NOTICE AND I AM THANK FULL NO ONE WAS HURT. *TR
2002 CHEVROLET IMPALA. PROBLEMS WITH IGNITION TURNING ON AND OFF. *TA ACCORDING TO THE INVOICE, THE SECURITY LIGHT ILLUMINATED AT TIMES. THE TECHNICIAN FOUND NO COMMUNICATION WITH THE BCM. THE BCM WAS REPLACED. *JB
THE SECURITY PASSLOCK SYSTEM IS DEFECTIVE.THE SECURITY LIGHT COMES ON INTERMITTENTLY AFTER THE CAR IS STARTED. THE CAR WAS TAKEN TO THE DEALER FOR REPAIR IN JULY 2014, THE DEALER INDICATED A LOW BATTERY WAS THE ISSUE, REPLACED THE BATTERY WITH A NEW BATTERY(THE BATTERY REPLACED WAS A YEAR OR SO OLD).THIS DID NOT FIX THE PROBLEM. THE SECURITY LIGHT STILL COMES ON AND STALLS THE VEHICLE. IF THE LIGHT DISPLAYS AND THE CAR IGNITION IS TURNED OFF IT WILL NOT RESTART FOR 1/2 HOUR. *TR
MY MASS AIRFLOW SENSOR AND ALTERNATOR IS CAUSING MY ENGINE TO SHUT OFF ON ME ON STREETS AND INTERSTATES. A ACCIDENT HAS NOT HAPPENED YET BUT IM TRYING TO DIFFUSE THIS SITUATION BY GETTING IT FIXED. MY NAME IS [XXX] . I JUST BOUGHT THE CAR 12/7/14 WITH 88,624 MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE KEY RELEASED FROM THE IGNITION SWITCH WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
2002 CHEVROLET IMPALA. THE KEY SWITCH BROKE ALONG WITH THE ICM MODULE AND THE CRANK AND CAM SHAFT CENSORS AND THE COMPUTER. *TA
2002 CHEVROLET IMPALA. VEHICLE IS HAVING PROBLEMS WITH A FAULTY IGNITION SWITCH THAT HAS A TENDENCY TO SHUT OFF THE ENGINE IN THE EVENT OF HAVING AN ACCIDENT OR EVEN HITTING A BUMP IN THE ROAD. *TA THE CONSUMER STATED HIS DAUGHTER WAS DRIVING WHEN SHE HIT A BUMP IN THE ROAD AND THE VEHICLE STALLED. THE CONSUMER STATED GM'S FIX WAS NOT ADEQUATE. THE CONSUMER WAS FORCED TO PAY $300 TO REPLACE THE IGNITION . *JB
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY FAILED TO TURN AND PREVENTED THE VEHICLE FROM STARTING. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD STALL. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 1/7/15*CN THE CONSUMER STATED THE VEHICLE WOULD NOT START WHEN THE KEY WAS IN THE IGNITION. UPDATED 03/03/15
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
MASS AIR FLOW SENSOR MAF MALFUNCTION IF CORRODED OR DIRTY WILL CAUSE THE ENGINE TO STALL. ENGINE STALLING CAUSES LOSS OF POWER STEERING AND LOSS OF BRAKES. DISASTEROUS AT FREEWAY SPEEDS, INTERSECTIONS, OR IN ANY SITUATION REQUIRING STEERING OR BRAKING. THIS CAR MAF FAILED GOING DOWN A STEEP MOUNTAIN ROAD, THE DRIVER WAS ABLE TO STOP THE VEHICLE USING MANUAL BRAKE AND HAD IT TOWED TO THE DEALER FOR REPAIR. *TR
TURN SIGNALS WORK INTERMITTENTLY. AND JUST IN THE MIDDLE OF THE WAY YOU SEE THAT YOUR TURN SIGNALS DO NOT WORK AND SOMETIMES THEY WORK! *TR
THE GM IGNITION SWITCH RECALL REPAIR WAS PERFORMED TODAY, AND THE KEY STILL SWITCHES ITSELF OFF OF THE "ON" POSITION BY ITSELF. ALSO THE KEY CAN BE PULLED OUT OF THE SWITCH VERY EASILY WITH THE ENGINE RUNNING. THE ONLY THING REPAIRED WAS THE PLASTIC TOP, WHICH WAS CHANGED, SO THAT IT HAS TO BE ON ITS OWN KEY RING. *TR
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL # 14350. * LD THE CONSUMER IS SEEKING REIMBURSEMENT , FOR THE STARTER HE HAD REPLACED. *JB
I HAVE HAD 1 TURN SIGNAL SWITCH REPLACED DUE TO A WIRE THAT FRIED AND STARTED SMOKING CAUSING WHITE SMOKE TO COME OUT NEAR THE STEERING WHEEL. THE HIGH BEAM HEAD LIGHTS WERE STUCK ON THE ON POSITION KILLING THE BATTERY. THAT WAS LAST YEAR. THESE SWITCHES COST ABOUT 500.00 BC THEY ARE DEALER PARTS. NOW, 10/21/14 I WAS DRIVING DOWN THE ROAD AT NIGHT AND LOST MY LOW BEAM HEADLIGHTS. MECHANICS TELL ME SAME PROBLEM. I NEED ANOTHER TURN SIGNAL SWITCH REPLACED. I'VE BEEN DRIVING ON ONLY HIGH BEAMS NOW UNTIL I CAN AFFORD ANOTHER 500 BUCKS. TO EXPENSIVE FOR ME TO KEEP REPLACING. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A SHORT IN THE LOW BEAM HEADLIGHTS. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS AS AN INTERIM FIX. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE POWER STEERING FAILED. THE CONTACT HAD TO SHIFT INTO NEUTRAL IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
TRAVELING ON A STRAIGHT RESIDENTIAL STREET AFTER CAR HAD BEEN DRIVEN ABOUT 10 MILES AND WAS AT OPERATING TEMPERATURE, I HEARD A SHORT "CHIRP" SOUND FROM THE FRONT PASSENGER SIDE OF THE CAR AT WHICH TIME THE ENGINE STOPPED RUNNING. STEERING BECAME VERY DIFFICULT AND THE BRAKE PEDAL REQUIRED SUBSTANTIAL FORCE TO STOP THE CAR. I WAS ABLE TO BRING THE CAR TO A STOP AND PUT THE CAR IN PARK. THE ENGINE RESTARTED IMMEDIATELY WITH NO PROBLEM. I WAS NOT MOVING OR TOUCHING THE KEY AT THE TIME THAT THE ENGINE TURNED OFF. I HAVE OWNED THE CAR SINCE IT WAS NEW IN NOVEMBER 2001 AND THIS IS THE FIRST TIME THAT I HAVE EXPERIENCED THIS PROBLEM. I HAVE DRIVEN THE CAR ABOUT 20 MILES SINCE THIS INCIDENT AND IT HAS NOT RECURRED AS OF YET. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE ENGINE SHUT OFF AFTER DRIVING OVER A BUMP. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY BECAME DISLODGED FROM THE IGNITION SWITCH WHILE THE VEHICLE WAS IN MOTION. THE FAILURE OCCURRED NUMEROUS TIMES INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,681. UPDATED 12/9/14*CN THE CONSUMER STATED THE KEY COULD BE REMOVED FROM THE IGNITION AT ANY TIME, AND THE VEHICLE WOULD REMAIN RUNNING. THE ENGINE HAS BEEN REBUILT TWICE. UPDATED 10/5/15*JS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,164.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURNING SIGNALS FAILED TO ACTIVATE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
HELLO I'M DEAF MYSELF AND THE PERSON THAT GOT HURT WAS ME WHEN THAT SITUATION HAPPEN . IT WAS SOMETHING TO DO WITH THE IGNITION SWITCH MOVE OUT OF RUNNING POSITION WHILE DRIVING IT TURN OFF THE ENGINE AT THE SAME TIME I WAS DRIVING. AND SOME TIME WHILE I HAPPEN TO PARK THE VEHICLE AND COME BACK LATER THE IGNITION SWITCH WON'T TURN OUT UNTIL ABOUT 15 MIN LATER IT KEEP GOING ON LIKE THAT FOR A WHILE AND IT KEEP TURNING OFF WHILE DRIVING. I HAD TO PAY NEAR THOUSANDS OUT OF MY POCKET TO GET THAT REPAIR. I SHOW THIS LETTER I GET IN THE MAIL TO MY ATTORNEY. SO WE ARE HOPING I CAN GET THAT FUNDS BACK THAT I HAS WASTE ON THAT PROBLEMS THANK YOU! *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WOULD ONLY START AFTER TURNING THE KEY ON AND OFF NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED AND THERE WAS AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE ENTIRE ELECTRICAL WIRING NEEDED TO BE TESTED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V400000 (ELECTRICAL SYSTEM) HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND AN INJURY WAS SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER NUMEROUS ATTEMPTS. AN INDEPENDENT MECHANIC REPLACED THE MOTOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO START OCCASIONALLY AND THE RADIO FAILED TO OPERATE. AN INDEPENDENT MECHANIC STATED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. THE CONTACT'S DAUGHTER WAS DRIVING APPROXIMATELY 25 MPH, WHEN THE VEHICLE STALLED WITHOUT WARNING. SHE LOST CONTROL OF THE VEHICLE AND CRASHED IT INTO A TREE. THE VEHICLE LANDED ON ITS ROOF. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 11/04/14
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE LIGHTS FAILED TO ILLUMINATE ON THE GEAR BOX PREVENTING THE CONTACT FROM SEEING WHICH GEAR THE VEHICLE WAS IN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Impala → · Every Impala year → · How the figures are calculated →