Page 16 of 16 · complaints 751–795 of 795

2002 Chevrolet Impala complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Dec 27, 2002OH

CONSUMER STATED A MALFUNCTION IN THE ANTI LOCK BRAKE SYSTEM CAUSED HIM TO LOOSE CONTROL OF THE VEHICLE, WHICH RESULTED IN EXTENSIVE DAMAGE TO THE VEHICLE.*JB

Electrical System › WiringCrash
Filed Dec 20, 2002OH

AN UNCONNECTED WIRE RENDERED THE VEHICLE ANTILOCK BRAKE SYSTEM INOPERABLE WHICH IN TURN RESULTED IN AN ACCIDENT. *NM

Vehicle Speed Control › Linkages
Filed Dec 4, 2002NJ

CONSUMER STATES WHILE AT STOP THE VEHICLE AUTOMATICALLY SURGED FORWARD. TS

Vehicle Speed Control › Linkages
Filed Nov 26, 2002NJ

WHILE DRIVING 50MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE OWNER IMMEDIATELY MADE SEVERAL ATTEMPTS TO APPLY THE BRAKES BEFORE BEING ABLE TO PULL OFF THE ROAD. PLEASE DESCRIBE DETAILS. TS

Visibility › Windshield
Filed Nov 25, 2002SC

THE WINDSHIELD WAS GLASSY, WHICH CAUSED EYE STRAIN AND FATIGUE, WHEN DRIVING IN SUNNY CONDITIONS. DEALER INSPECTED THE VEHICLE, HOWEVER COULD NOT CORRECT THE PROBLEM. TS *TT *JB

Electrical System › Starter Assembly
Filed Nov 21, 2002CA

WHEN ATTEMPTING TO START VEHICLE, CONSUMER STATES' SOMETIMES VEHICLE WON'T START. CONSUMER HAS TO TRY ABOUT THREE TIMES BEFORE VEHICLE WILL START. CAUSE IS UNKNOWN. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Steering
Filed Nov 18, 2002KS

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THEY WILL HAVE ERRATIC STEERING CONTROL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED TS

Fuel System, Other › Storage › Tank Assembly › Filling/Charging
Filed Nov 6, 2002PA

CONSUMER STATE WHILE TRAVELING WITH AIR VENT ON WHILE CAR IS IDLING CONSUMER NOTICE FUEL SMELL INSIDE VEHICLE IN RESULT OF MAKING PASSENGER AND CONSUMER SICK. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. MR

Exterior Lighting › Headlights
Filed Oct 30, 2002CA

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE HEADLIGHTS WILL FLICKER CAUSING A DISTRACTION TO THE CONSUMER VIEW DURING NIGHTTIME. DEALER NOTIFIED TS

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Oct 23, 2002OH

WHILE DRIVING AT 45 MPH ABS BRAKES LOCKED UP AND CAUSED VEHICLE TO SKID UNCONTROLLABLY, RESULTING IN A COLLISION. *YH. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Oct 10, 2002WV

CONSUMER STATE THAT THE VEHICLE WOULD VIBRATE WHEN APPLIED THE BRAKES. DEALER WAS NOTIFIED AND REPLACES THE FRONT ROTORS AND THE PADS ON TWO SEPARATE OCCASIONS AND THE PROBLEM STILL REOCCURRING. MR

Exterior Lighting › Headlights
Filed Oct 7, 2002NJ

LIGHTS WILL ALL OF A SUDDEN KEEP GOING FROM SHARP TO DIM -MCGUIRE CHEVROLET IS AWARE OF THE PROBLEM BUT TELL ME THAT THEY DO NOT KNOW HOW TO CORRECT IT. SEEMS TO BE A FOOLISH ANSWER TO ME SINCE THE CAR HAS BEEN OUT FOR A FULL YEAR AND BY NOW GENERAL MOTORS SHOULD HAVE RECALLED THE CAR AND FIXED THE PROBLEM. MR

Visibility › Windshield
Filed Oct 3, 2002SC

CONSUMER STATED THAT WINDSHIELD HAS A DENSE GLARE WHICH CAUSES EYE SRAIN AND FATIGUE, THE CONSUMER BELIEVES THIS IS A SAFETY HAZARD. *YH

Structure
Filed Oct 3, 2002SC

CONSUMER STATED THAT THE WINDSHIELD HAS A DENSE GLARE WHICH CAUSES EYE STRAIN AND FATIGUE HAZARD WHILE DRIVING. *YH

Visibility › Windshield
Filed Oct 3, 2002SC

CONSUMER STATES THAT THE WINDSHIELD HAS A GLARE THAT YOU CAN BARELY SEE THROUGH. CONSUMER STATES IF YOU TURN TO THE LEFT YOU CANT SEE AT ALL. NLM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 27, 2002OH

THE BRAKE ROTORS CONTINUE TO WARP ONLY AFTER 4 TO 6,000 MILES (ALL FOUR BRAKES). NLM

Exterior Lighting › Turn Signal
Filed Sep 26, 2002FL

WHEN USING THE LANE CHANGE FEATURE ON THE TURN SIGNAL LEVER, INSTEAD OF FLASHIMG AT SAME SPEED AS WHEN USING THE TURN SIGNALS, THE FLASHER (AT TIMES) WOULD FLASH AT A RAPID SPEED SIMILAR TO WHEN A BULB WOULD BE BURNED OUT IN THE TAIL LIGHTS. CONSUMER HAD A NEW SWITCH PUT IN, BUT THAT DIDN'T REMEDY THE PROBLEM. THE CONSUMER ALONG WITH A DEALER REP, HAD TESTED OTHER OF THE SAME VEHICLE MAKE, AND NOTICED THAT ONE HAD ACTED THE SAME AS THE CONSUMERS VEHICLE, WITH THE CRUISE CONTROL SWITCHES ON THE TURN SIGNAL LEVER. THE ONE THAT ACTED PROPERLY DID NOT HAVE CRUISE CONTROL ON THE TURN SIGNAL LEVER. *SCC

Vehicle Speed Control
Filed Sep 17, 2002NY

WHEN ON A DOWNWARD INCLINE OR IN REVERSE AND APPLYING THE BRAKES THE VEHICLE WILL STILL ACCELERATE, AND IT IS HARD TO STOP THE VEHICLE, THE VEHICLE IS ALSO EXPERIENCING A THUMPING NOISE IN THE RER OF THE VEHICLE WHILE BRAKING. *AK *NLM

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 4, 2002NJ

CONSUMER STATES THAT THE VEHICLE ONLY HAS 3052 MILES ON IT AND HAS STALLED ON TWO OCCASIONS, BOTH WHILE DRIVING 45 MPH, CONSUMER HAS NOT TAKEN THE VEHICLE TO THE DEALER. *SLC

Air Bags › Side/Window
Filed Aug 26, 2002OH

DEFECTIVE DRIVER'S SIDE AIRBAG. *AK

Visibility › Windshield
Filed Aug 21, 2002MD

REFLECTION FROM SUN ON DASHBOARD CAUSES A DISTRACTION TO DUE TO A TERRIBLE GLARE ON FRONT WINDSHIELD COMING OFF DASHBOARD FROM THE SUN. CONSUMER HASN'T BEEN ABLE TO GET THE PROBLEM SOLVED AFTER GOING TO 3 DIFFERENT DEALERS. CHEVROLET WAS CONTACTED. PLEASE PROVIDE MORE INFORMATION.*AK

Engine and Engine Cooling › Cooling System
Filed Aug 19, 2002MD

WHILE CHECKING COOLING SYSTEM NOTICED A BUILD UP OF BROWN STUFF ON RADIATOR CAP, AND BROWN WATER AT RADIATOR TOP. COOLING LIQUID BREAKS DOWN AND CLOGS UP RADIATOR/ HEATER CORE AND ENGINE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 19, 2002DE

WHEN BRAKING AND (ROTORS)WHEELS ARE HOT, CAUSES THE ROTORS TO BECOME OUT OF ROUND. WHEN BRAKING WHEELS PULSATE, AND STEERING WHEEL SHAKES WHILE BRAKES ARE APPLIED. *AK

Electrical System › Horn
Filed Aug 19, 2002NY

THE HORN ON 2002 MODEL WAS HARDER TO PUSH THAN ON THE OLDER MODELS DUE TO DESIGN FLAW. THE CONSUMER STATED THAT THE HORN DESIGN SAFETY PROBLEM COULD CAUSE A SERIOUS ACCIDENT AND SHOULD BE RECALLED. *YH

Vehicle Speed ControlCrash
Filed Aug 15, 2002OR

CONSUMER WAS BACKING OUT OF DRIVEWAY AND VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A FENCE. CONSUMER THEN PUT VEHICLE IN DRIVE, AND IT LURCHED FORWARD AND COLLIDED WITH ANOTHER AUTOMOBILE. VEHICLE WAS CHECKED BY DEALER, WHO COULD NOT DETERMINE ANY PROBLEM.*AK

Tires › Sidewall
Filed Aug 10, 2002MI

TIRE SIDEWALL BLOWOUT/SEPARATION AT 45 MPH, TIRE DID NOT HIT ANYTHING, SEPARATION. *AK

Visibility › Windshield
Filed Jul 29, 2002SC

COLOR SANDRIFF 49U OF CAR. CONSUMER STATES WHILE DRIVING THERE IS A GLARE ON WINDSHIELD. *AK

Visibility › Windshield
Filed Jul 29, 2002SC

GLARE ON WINDSHIELD AFFECTS DRIVER'S VISIBILITY. *AK

Air Bags
Filed Jul 23, 2002NY

IT TAKES EXCESSIVE PRESSURE TO MAKE HORN WORK. VEHICLE WAS CHECKED BY DEALER, WHO ADVISED CONSUMER THAT POSITION OF AIRBAG IS MAKING IT DIFFICULT FOR HORN TO WORK.*AK *YH

Latches/Locks/Linkages › Hood › Latch
Filed Jul 13, 2002VA

WAS TRAVELING APPROX. 25 - 30 MPH ON A STRAIGHT AND LEVEL ROADWAY WHEN HOOD POPPED UP, CAUSING HOOD TO BEND.*AK

Steering › LinkagesCrash
Filed Jul 13, 2002MO

WHILE MAKING A LEFT TURN, THE FRONT LEFT WHEEL FELL OFF. ALTHOUGH MINIMAL IMPACT (IF ANY) WAS SUSTAINED, THE TIE ROD AND KNUCKLE WAS BROKEN.*AK

Electrical System › Horn
Filed Jul 10, 2002NY

PRESSING HORN BUTTON TAKES A LOT OF EFFORT. DEALER SAID IT WAS DESIGNED THAT WAY, AND THERE WAS NOTHING THAT COULD BE DONE. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 25, 2002PA

VEHICLE WOULD SHIMMY AFTER APPLYING THE BRAKES, THE DEALER WAS NOTIFIED AND BOTH FRONT BRAKE ROTORS AND THE REAR ROTORS WERE REPLACED. *AK *NLM

Electrical System › Ignition
Filed Jun 20, 2002PA

AT 45MPH THE VEHICLE SHUTS OFF WITH NO WARNING AND WILL NOT START BACK UP. CAUSE UNKNOWN. DEALER NOTIFIED.*AK

Power Train › Automatic Transmission
Filed Jun 14, 2002NC

WHEN IN DRIVE AND STOPPED AT AN INCLINE VEHICLE WILL ROLL BACK IF BRAKE IS NOT APPLIED.*AK

Structure › Body
Filed Jun 3, 2002FL

THERE IS A KNOCKING NOISE COMING FROM THE ROOF TOP OF THE VEHICLE WHEN THE VEHICLE HAS SET IN PARKING WHEN THE TEMPERATURES ARE HIGH AND/OR HOT. DEALERSHIP IS AWARE OF PROBLEM. *AK *SCC

Engine and Engine Cooling › Engine › Gasoline
Filed Jun 2, 2002MS

CONSUMER STATES THE WHILE DRIVING THERE IS A STRONG SMELL THAT GOES INSIDE THE CAB OF THE VEHICLE AND AT TIMES THE CONSUMER HAS TO PULL OVER BECAUSE THE CONSUMER CANNOT STAND THE SMELL. CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING.

Electrical System › WiringFire
Filed Apr 26, 2002MS

CONSUMER RETURNED TO HER CAR WHICH WAS PARKED IN A PARKING LOT TO FIND IT ON FIRE, CONSUMER STATES THE PROBLEM OCCURRED DUE TO FAULTY WIRING. *SLC

Unknown or Other
Filed Apr 24, 2002NY

THE TOP OF THE DASH BOARD ON THE PASSENGER SIDE IS LIFTING AWAY FROM THE FRONT OF THE DASH BOARD (YOU CAN SEE THE GLUE). INTERESTING POINT TO MENTION - THE RENTAL CAR WE RECEIVED WAS ALSO AN IMPALA AND WE NOTED THE SAME THING WAS HAPPENING TO THE DASH BOARD ON THE RENTAL VEHICLE. (CAN THIS AFFECT AIR BAG DEPLOYMENT?)*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 21, 2002NH

WHEN APPLYING BRAKES, CONSUMER FEELS VEHICLE JERKING. FRONT ROTORS WERE WARPED AND HAD TO BE SHAFED DOWN BY DEALER.*AK *TT

Electrical System › Horn
Filed Jan 28, 2002OH

HORN IS VERY HARD TO LOCATE AND ACTIVATE WHEN NEEDED. DEALER HAS BEEN NOTIFIED. *AK THE SEVRICE MANAGER SAYS THAT AIR BAGS MAKES IT DIFFICULT TO BLOW THE HORN DURING AN EMERGENCY CONDITION. ALL IMPALAS AND MALIBUS HAVE THE SAME PROBLEM. *YH

Visibility › Rearview Mirrors/Devices
Filed Jan 28, 2002GA

WHILE DRIVING DOWN THE ROAD THE RIGHT PASSENGER SIDE MIRROR EXPLODED - SOUNDED LIKE A GUNSHOT. I WAS TOLD SOMETHING HIT THE MIRROR CAUSING IT TO EXPLODE. THIS WAS BASED ON THE MIRROR CASING HAVING SCRATCHES ON THE TOP. I HAVE NEVER HEARD OF A MIRROR EXPLODING - FOR ANY REASON - AND NEITHER HAS ANYONE ELSE I HAVE SPOKEN TO, INCLUDING THE DEALERSHIP THAT IS FIXING MY VEHICLE. PROBLEM WAS REPORTED TO CHEVROLET BUT THEY DID NOT SEEM CONCERNED ABOUT THE SAFETY ISSUE. MY NIECE WAS SITTING IN THE FRONT SEAT AT THE TIME AND, FORTUNATELY, DID NOT HAVE THE WINDOW DOWN - OTHERWISE SHE WOULD HAVE BEEN SERIOUSLY INJURED. *AK

Power Train › Automatic Transmission
Filed Jan 3, 2002MD

WHEN ON AN INCLINE, VEHICLE WILL START TO ROLL BACKWARDS. CONTACTED DEALER. *AK DEALER STATED THAT THIS PROBLEM WAS NORMAL. *JB

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Nov 2, 2001MS

CONSUMER BACKING UP AT ABOUT 3 MPH WHEN THE SHIFT LEVER CAME OFF. DEALERSHIP REPLACED GEAR SHIFT ASSEMBLY.*AK *SLC

Seat Belts › Front › Buckle Assembly
Filed Oct 2, 2001FL

WHILE CHILD SEAT WAS LOCKED IN PLACE IN REAR WITH SEAT BELT( CHILD IN SEAT), THE SEAT BELT UNLOCKED WITHOUT ANY INTENTIONS, CAUSING CHILD AND SEAT TO FLIP OVER,ACCELERATING TO TURN LEFT THE BELT RELEASED AFTER MAKING TURN, THE BELT RELEASED TUMBLING CHILD TOWARD REAR PASSENGER DOOR. *AK CONSUMER STATED THE CHILD AND SEAT FLIP UPSIDE DOWN*JG

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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