CONSUMER STATED A MALFUNCTION IN THE ANTI LOCK BRAKE SYSTEM CAUSED HIM TO LOOSE CONTROL OF THE VEHICLE, WHICH RESULTED IN EXTENSIVE DAMAGE TO THE VEHICLE.*JB
2002 Chevrolet Impala complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
AN UNCONNECTED WIRE RENDERED THE VEHICLE ANTILOCK BRAKE SYSTEM INOPERABLE WHICH IN TURN RESULTED IN AN ACCIDENT. *NM
CONSUMER STATES WHILE AT STOP THE VEHICLE AUTOMATICALLY SURGED FORWARD. TS
WHILE DRIVING 50MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE OWNER IMMEDIATELY MADE SEVERAL ATTEMPTS TO APPLY THE BRAKES BEFORE BEING ABLE TO PULL OFF THE ROAD. PLEASE DESCRIBE DETAILS. TS
THE WINDSHIELD WAS GLASSY, WHICH CAUSED EYE STRAIN AND FATIGUE, WHEN DRIVING IN SUNNY CONDITIONS. DEALER INSPECTED THE VEHICLE, HOWEVER COULD NOT CORRECT THE PROBLEM. TS *TT *JB
WHEN ATTEMPTING TO START VEHICLE, CONSUMER STATES' SOMETIMES VEHICLE WON'T START. CONSUMER HAS TO TRY ABOUT THREE TIMES BEFORE VEHICLE WILL START. CAUSE IS UNKNOWN. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THEY WILL HAVE ERRATIC STEERING CONTROL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED TS
CONSUMER STATE WHILE TRAVELING WITH AIR VENT ON WHILE CAR IS IDLING CONSUMER NOTICE FUEL SMELL INSIDE VEHICLE IN RESULT OF MAKING PASSENGER AND CONSUMER SICK. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. MR
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE HEADLIGHTS WILL FLICKER CAUSING A DISTRACTION TO THE CONSUMER VIEW DURING NIGHTTIME. DEALER NOTIFIED TS
WHILE DRIVING AT 45 MPH ABS BRAKES LOCKED UP AND CAUSED VEHICLE TO SKID UNCONTROLLABLY, RESULTING IN A COLLISION. *YH. *AK
CONSUMER STATE THAT THE VEHICLE WOULD VIBRATE WHEN APPLIED THE BRAKES. DEALER WAS NOTIFIED AND REPLACES THE FRONT ROTORS AND THE PADS ON TWO SEPARATE OCCASIONS AND THE PROBLEM STILL REOCCURRING. MR
LIGHTS WILL ALL OF A SUDDEN KEEP GOING FROM SHARP TO DIM -MCGUIRE CHEVROLET IS AWARE OF THE PROBLEM BUT TELL ME THAT THEY DO NOT KNOW HOW TO CORRECT IT. SEEMS TO BE A FOOLISH ANSWER TO ME SINCE THE CAR HAS BEEN OUT FOR A FULL YEAR AND BY NOW GENERAL MOTORS SHOULD HAVE RECALLED THE CAR AND FIXED THE PROBLEM. MR
CONSUMER STATED THAT WINDSHIELD HAS A DENSE GLARE WHICH CAUSES EYE SRAIN AND FATIGUE, THE CONSUMER BELIEVES THIS IS A SAFETY HAZARD. *YH
CONSUMER STATED THAT THE WINDSHIELD HAS A DENSE GLARE WHICH CAUSES EYE STRAIN AND FATIGUE HAZARD WHILE DRIVING. *YH
CONSUMER STATES THAT THE WINDSHIELD HAS A GLARE THAT YOU CAN BARELY SEE THROUGH. CONSUMER STATES IF YOU TURN TO THE LEFT YOU CANT SEE AT ALL. NLM
THE BRAKE ROTORS CONTINUE TO WARP ONLY AFTER 4 TO 6,000 MILES (ALL FOUR BRAKES). NLM
WHEN USING THE LANE CHANGE FEATURE ON THE TURN SIGNAL LEVER, INSTEAD OF FLASHIMG AT SAME SPEED AS WHEN USING THE TURN SIGNALS, THE FLASHER (AT TIMES) WOULD FLASH AT A RAPID SPEED SIMILAR TO WHEN A BULB WOULD BE BURNED OUT IN THE TAIL LIGHTS. CONSUMER HAD A NEW SWITCH PUT IN, BUT THAT DIDN'T REMEDY THE PROBLEM. THE CONSUMER ALONG WITH A DEALER REP, HAD TESTED OTHER OF THE SAME VEHICLE MAKE, AND NOTICED THAT ONE HAD ACTED THE SAME AS THE CONSUMERS VEHICLE, WITH THE CRUISE CONTROL SWITCHES ON THE TURN SIGNAL LEVER. THE ONE THAT ACTED PROPERLY DID NOT HAVE CRUISE CONTROL ON THE TURN SIGNAL LEVER. *SCC
WHEN ON A DOWNWARD INCLINE OR IN REVERSE AND APPLYING THE BRAKES THE VEHICLE WILL STILL ACCELERATE, AND IT IS HARD TO STOP THE VEHICLE, THE VEHICLE IS ALSO EXPERIENCING A THUMPING NOISE IN THE RER OF THE VEHICLE WHILE BRAKING. *AK *NLM
CONSUMER STATES THAT THE VEHICLE ONLY HAS 3052 MILES ON IT AND HAS STALLED ON TWO OCCASIONS, BOTH WHILE DRIVING 45 MPH, CONSUMER HAS NOT TAKEN THE VEHICLE TO THE DEALER. *SLC
DEFECTIVE DRIVER'S SIDE AIRBAG. *AK
REFLECTION FROM SUN ON DASHBOARD CAUSES A DISTRACTION TO DUE TO A TERRIBLE GLARE ON FRONT WINDSHIELD COMING OFF DASHBOARD FROM THE SUN. CONSUMER HASN'T BEEN ABLE TO GET THE PROBLEM SOLVED AFTER GOING TO 3 DIFFERENT DEALERS. CHEVROLET WAS CONTACTED. PLEASE PROVIDE MORE INFORMATION.*AK
WHILE CHECKING COOLING SYSTEM NOTICED A BUILD UP OF BROWN STUFF ON RADIATOR CAP, AND BROWN WATER AT RADIATOR TOP. COOLING LIQUID BREAKS DOWN AND CLOGS UP RADIATOR/ HEATER CORE AND ENGINE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHEN BRAKING AND (ROTORS)WHEELS ARE HOT, CAUSES THE ROTORS TO BECOME OUT OF ROUND. WHEN BRAKING WHEELS PULSATE, AND STEERING WHEEL SHAKES WHILE BRAKES ARE APPLIED. *AK
THE HORN ON 2002 MODEL WAS HARDER TO PUSH THAN ON THE OLDER MODELS DUE TO DESIGN FLAW. THE CONSUMER STATED THAT THE HORN DESIGN SAFETY PROBLEM COULD CAUSE A SERIOUS ACCIDENT AND SHOULD BE RECALLED. *YH
CONSUMER WAS BACKING OUT OF DRIVEWAY AND VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A FENCE. CONSUMER THEN PUT VEHICLE IN DRIVE, AND IT LURCHED FORWARD AND COLLIDED WITH ANOTHER AUTOMOBILE. VEHICLE WAS CHECKED BY DEALER, WHO COULD NOT DETERMINE ANY PROBLEM.*AK
TIRE SIDEWALL BLOWOUT/SEPARATION AT 45 MPH, TIRE DID NOT HIT ANYTHING, SEPARATION. *AK
COLOR SANDRIFF 49U OF CAR. CONSUMER STATES WHILE DRIVING THERE IS A GLARE ON WINDSHIELD. *AK
GLARE ON WINDSHIELD AFFECTS DRIVER'S VISIBILITY. *AK
IT TAKES EXCESSIVE PRESSURE TO MAKE HORN WORK. VEHICLE WAS CHECKED BY DEALER, WHO ADVISED CONSUMER THAT POSITION OF AIRBAG IS MAKING IT DIFFICULT FOR HORN TO WORK.*AK *YH
WAS TRAVELING APPROX. 25 - 30 MPH ON A STRAIGHT AND LEVEL ROADWAY WHEN HOOD POPPED UP, CAUSING HOOD TO BEND.*AK
WHILE MAKING A LEFT TURN, THE FRONT LEFT WHEEL FELL OFF. ALTHOUGH MINIMAL IMPACT (IF ANY) WAS SUSTAINED, THE TIE ROD AND KNUCKLE WAS BROKEN.*AK
PRESSING HORN BUTTON TAKES A LOT OF EFFORT. DEALER SAID IT WAS DESIGNED THAT WAY, AND THERE WAS NOTHING THAT COULD BE DONE. *AK
VEHICLE WOULD SHIMMY AFTER APPLYING THE BRAKES, THE DEALER WAS NOTIFIED AND BOTH FRONT BRAKE ROTORS AND THE REAR ROTORS WERE REPLACED. *AK *NLM
AT 45MPH THE VEHICLE SHUTS OFF WITH NO WARNING AND WILL NOT START BACK UP. CAUSE UNKNOWN. DEALER NOTIFIED.*AK
WHEN IN DRIVE AND STOPPED AT AN INCLINE VEHICLE WILL ROLL BACK IF BRAKE IS NOT APPLIED.*AK
THERE IS A KNOCKING NOISE COMING FROM THE ROOF TOP OF THE VEHICLE WHEN THE VEHICLE HAS SET IN PARKING WHEN THE TEMPERATURES ARE HIGH AND/OR HOT. DEALERSHIP IS AWARE OF PROBLEM. *AK *SCC
CONSUMER STATES THE WHILE DRIVING THERE IS A STRONG SMELL THAT GOES INSIDE THE CAB OF THE VEHICLE AND AT TIMES THE CONSUMER HAS TO PULL OVER BECAUSE THE CONSUMER CANNOT STAND THE SMELL. CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING.
CONSUMER RETURNED TO HER CAR WHICH WAS PARKED IN A PARKING LOT TO FIND IT ON FIRE, CONSUMER STATES THE PROBLEM OCCURRED DUE TO FAULTY WIRING. *SLC
THE TOP OF THE DASH BOARD ON THE PASSENGER SIDE IS LIFTING AWAY FROM THE FRONT OF THE DASH BOARD (YOU CAN SEE THE GLUE). INTERESTING POINT TO MENTION - THE RENTAL CAR WE RECEIVED WAS ALSO AN IMPALA AND WE NOTED THE SAME THING WAS HAPPENING TO THE DASH BOARD ON THE RENTAL VEHICLE. (CAN THIS AFFECT AIR BAG DEPLOYMENT?)*AK
WHEN APPLYING BRAKES, CONSUMER FEELS VEHICLE JERKING. FRONT ROTORS WERE WARPED AND HAD TO BE SHAFED DOWN BY DEALER.*AK *TT
HORN IS VERY HARD TO LOCATE AND ACTIVATE WHEN NEEDED. DEALER HAS BEEN NOTIFIED. *AK THE SEVRICE MANAGER SAYS THAT AIR BAGS MAKES IT DIFFICULT TO BLOW THE HORN DURING AN EMERGENCY CONDITION. ALL IMPALAS AND MALIBUS HAVE THE SAME PROBLEM. *YH
WHILE DRIVING DOWN THE ROAD THE RIGHT PASSENGER SIDE MIRROR EXPLODED - SOUNDED LIKE A GUNSHOT. I WAS TOLD SOMETHING HIT THE MIRROR CAUSING IT TO EXPLODE. THIS WAS BASED ON THE MIRROR CASING HAVING SCRATCHES ON THE TOP. I HAVE NEVER HEARD OF A MIRROR EXPLODING - FOR ANY REASON - AND NEITHER HAS ANYONE ELSE I HAVE SPOKEN TO, INCLUDING THE DEALERSHIP THAT IS FIXING MY VEHICLE. PROBLEM WAS REPORTED TO CHEVROLET BUT THEY DID NOT SEEM CONCERNED ABOUT THE SAFETY ISSUE. MY NIECE WAS SITTING IN THE FRONT SEAT AT THE TIME AND, FORTUNATELY, DID NOT HAVE THE WINDOW DOWN - OTHERWISE SHE WOULD HAVE BEEN SERIOUSLY INJURED. *AK
WHEN ON AN INCLINE, VEHICLE WILL START TO ROLL BACKWARDS. CONTACTED DEALER. *AK DEALER STATED THAT THIS PROBLEM WAS NORMAL. *JB
CONSUMER BACKING UP AT ABOUT 3 MPH WHEN THE SHIFT LEVER CAME OFF. DEALERSHIP REPLACED GEAR SHIFT ASSEMBLY.*AK *SLC
WHILE CHILD SEAT WAS LOCKED IN PLACE IN REAR WITH SEAT BELT( CHILD IN SEAT), THE SEAT BELT UNLOCKED WITHOUT ANY INTENTIONS, CAUSING CHILD AND SEAT TO FLIP OVER,ACCELERATING TO TURN LEFT THE BELT RELEASED AFTER MAKING TURN, THE BELT RELEASED TUMBLING CHILD TOWARD REAR PASSENGER DOOR. *AK CONSUMER STATED THE CHILD AND SEAT FLIP UPSIDE DOWN*JG
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Impala → · Every Impala year → · How the figures are calculated →