2023 Tesla Model Y

Defect. Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk. Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.

Remedy. Tesla Service will replace the headlights, free of charge. Interim owner notification letters explaining the safety risk were be mailed October 3, 2026. Another notice will be sent once the repair becomes available. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.

Defect. Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk. A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy. Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.

Defect. Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles operating software prior to 2023.38.4. The printed circuit board for the electronic power steering assist may experience an overstress condition, causing a loss of power steering assist when the vehicle reaches a stop and then accelerates again.

Risk. A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

Remedy. Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 25, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-004.

Defect. Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk. A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

Remedy. Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

Defect. Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Risk. Driving with improperly inflated tires increases the risk of a crash.

Remedy. Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

Defect. Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

Risk. An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

Remedy. Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

Defect. Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk. A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

Remedy. Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

Defect. Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

Risk. Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

Remedy. Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

Defect. Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.

Risk. A rearview image that does not display while in reverse decreases the driver's visibility and increases the risk of a crash.

Remedy. Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-002.

Defect. Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

Risk. In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

Remedy. Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

Defect. Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.

Risk. Safety features that are unavailable without any warning to the driver may increase the risk of a crash.

Remedy. Tesla Service will inspect and adjust the pitch angle, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-17-006.

Defect. Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles. The pyrotechnic battery disconnect may be defective.

Risk. A defective battery disconnect may not isolate the vehicle's high voltage battery after a crash or fault detection, increasing the risk of electrical shock and injury.

Remedy. Tesla Service will replace the pyrotechnic battery disconnect, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-16-005.

Defect. Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.

Risk. A loose fastener may allow the steering wheel to disconnect from the steering column, which can cause a loss of steering control and increase the risk of a crash.

Remedy. Tesla Service will inspect and replace the fastener as necessary, free of charge. Owner notification letters were be mailed July 28, 2023. Tesla's number for this recall is SB-23-32-001.

Defect. Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.

Risk. A loose seat frame bolt may reduce the seat belt system's performance, increasing the risk of injury during a crash.

Remedy. Tesla Service Centers will inspect and tighten the bolts as necessary, free of charge. Owner notification letters are expected to be mailed April 25, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-13-001.

Defect. Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

Risk. FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

Remedy. Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.

Defect. Tesla, Inc. (Tesla) is recalling certain 2023 Model Y vehicles. The front suspension lateral link fasteners may not have been properly attached to the sub-frame.

Risk. A loose fastener can allow the lateral link to separate from the sub-frame, causing instability and increasing the risk of a crash.

Remedy. Tesla Service will tighten or replace the fasteners as necessary, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-31-002.

Defect. Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.

Risk. A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.

Remedy. Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-016.

The Office of Defects Investigation (ODI) has received 156 complaints alleging a suspension failure in model year (MY) 2018-2020 Model 3 and MY 2021-2023 Model Y vehicles. The suspension failure involves the detachment of the front lower lateral link, which potentially causes a loss of vehicle directional control. In most cases, there was no advance warning or indication that the suspension failure would occur. Some cases cite noises occurring prior to failure, but note that the vehicle provides no visual warnings. Once the failure occurs, the vehicle may not be drivable, thus requiring a …

The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time to respond. ODI will evaluate the performance of FSD in degraded roadway conditions and the updates or modifications by Tesla to the degradation detection system, including the timing, purpose, and …

The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation system requiring a fully attentive driver who is engaged in the driving task at all times. Level 2 partial automation systems are designed to support and assist the driver in performing certain aspects …

The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to be submitted within one or five days of Tesla receiving notice of the crash. When the reports were submitted, Tesla submitted them in one of two ways. Many of the reports were submitted as part of a …

On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private property. ODI analyzed complaint data provided by Tesla as well as complaints submitted to ODI from consumers to identify Summon incidents resulting in crashes. ODI's analysis indicates that almost all …

On October 17, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility conditions that are similar in nature to the four SGO-reported crashes identified in the opening document, and if so, the contributing circumstances for each of those crashes; and any updates or …

The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simultaneous engagement of Tesla’s Traffic-Aware Cruise Control (TACC) and Autosteer. In describing the safety defect, Tesla’s Defect Information Report (DIR) explained that “the prominence and scope of the …

On July 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23014) to investigate instances of loss of electronic power-assisted steering in MY 2023 Tesla Model 3 and MY 2023 Tesla Model Y vehicles manufactured by Tesla, Inc. The complaints allege a sudden and unexpected inability to turn the steering wheel or an increase in effort required to turn the steering wheel. These conditions were alleged to occur both during the drive cycle, at various speeds, and at vehicle start up. Consumers reported receiving the warning message “Steering assist reduced” either …

On July 28, 2023, The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23-014) after receiving 12 Vehicle Owner Questionnaires (VOQs) reporting loss of steering control in model years (MY) 2023 Tesla Model 3 and Y vehicles. During PE23-014, ODI interviewed complainants, sent an Information Request (IR) letter to Tesla, and convened technical meetings with Tesla that included a joint inspection of a crashed vehicle. The investigation identified 2,388 total complaints regarding the alleged defect, including 124 complaints through VOQs and 2,264 complaints through …

The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petition and related materials can be reviewed at NHTSA.gov under the following ODI number: 11528471.

On March 21, 2023, the Office of Defects Investigation (ODI) received a petition requesting a “recall of all Tesla cars” produced from 2013 to the date on which the petition was filed due to what Petitioner considers to be the increased likelihood of pedal misapplication. Attached to the Petition is a paper authored by Petitioner. According to Petitioner, the differences in the operator controls between the subject Tesla vehicles and internal combustion engine powered vehicles promote driver pedal misapplication, leading to sudden unintended acceleration (SUA) incidents. To fix this alleged …

On March 4, 2023, the Office of Defects Investigation (ODI) opened PE23003 to investigate two reports of steering loss on model year (MY) 2023 Tesla Model Y vehicles due to the detachment of the steering wheel from the steering column while the vehicle was in motion. ODI confirmed from Tesla that in both cases, the vehicles were delivered to the owners missing the retaining bolt (P/N 1036655-00-A) used to secure the steering wheel to a splined shaft on the steering column. Tesla repaired both vehicles under warranty. ODI further learned that both 2023 MY Model Y vehicles had been manufactured …

The Office of Defects Investigation (ODI) upgraded PE21020 to EA22002 on June 8, 2022, to extend work and deepen the PE21020 crash analysis, to supplement that analysis with additional data, and to perform vehicle evaluations to understand how Tesla’s Autopilot system may exacerbate human factors or behavioral safety risks by undermining the effectiveness of the driver’s supervision. To support this work, ODI collected additional crash information and assessed vehicle control authority, driver engagement technologies, and related human factors considerations associated with partial automation …

On February 16, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22002) to investigate reports of unexpected deceleration while driving with the adaptive cruise control system engaged in Model Year (MY) 2021 – 2022 Model 3 and Model Y vehicles manufactured by Tesla. The subject systems include Autopilot (all versions), Full Self-Driving (FSD) and Traffic Aware Cruise Control (TACC). These complaints have been colloquially referred to as “phantom braking”. ODI opened PE22002 to determine the scope and severity of the potential problem and to assess any …

Drove approximately 19 miles to my destination. Approximately 15 miles were highway. When I got there I was making a u-turn to park and my steering wheel got stiff and the car could barely move making a loud crunching sound. I got out of the car and looked under and what seems to be the link that connects the steering to my left wheel was hanging off the car. Later I found the two bolts that held it together on the ground. Made me think of the 15 miles I just traveled to get there. We were lucky!

I was backing out of a parking spot and as I shifted to driving forward I heard a loud bang from the front driver's side wheel well. I got out to see what had happened, expecting a flat tire, but nothing visually appeared wrong. So I got back into the vehicle and started to drive away again, I could drive straight or turn left, but if I tried to turn right it made loud grinding noises. I slowly drove around the parking but quickly determined the vehicle was unsafe and undriveable at that point. Additionally, I found a large bolt on the ground near where I had driven the vehicle. I no longer have the bolt, because the service center kept it. I arranged to have the vehicle towed to a local Tesla Service Center where they discovered "the front left lower lateral link bolt was missing and the remaining bolt was loose". After having the vehicle repaired, I discovered that this exact issue has been documented and resulted in NHTSA Recall Campaign 22V895000 / Tesla Bulletin SB-22-31-002 (improperly torqued lateral link fasteners). I requested a refund for the towing and repair cost, but was told that there are no active recalls on my VIN. I believe the scope of the active recall is too limited and clearly the issue exists beyond the currently recalled vehicles and should be expanded.

The contact owns a 2023 Tesla Model Y. The contact stated that while the vehicle was parked, the Full Self-Driving software was downloaded and caused the computer to become inoperable. The contact associated the failure with NHTSA Campaign Number: 25V002000 (Back Over Prevention, Electrical System); however, the VIN was not included in the recall. Additionally, the contact associated the failure with SB-25-00-001. The dealer was contacted. The contact requested a complete diagnostic log from the dealer. However, the dealer had not provided the full log or accompanying pictures due to proprietary terms and conditions. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 67,000.

I recall Tesla Full Self-Driving (Supervised) being engaged throughout the trip. While negotiating the curved highway interchange, I experienced an unexpected, sharp steering movement toward the concrete roadway barrier that I did not intend. The vehicle collided with the barrier, multiple airbags deployed, and the vehicle sustained extensive damage, including apparent steering/suspension damage. The vehicle was rendered undrivable. I obtained the dashcam footage and Tesla's vehicle data export. The available records show self-driving features marked "Available" and "Unavailable" in the seconds preceding collision detection, with cruise control recorded as "Standby." A lane-departure/take-control warning was also recorded shortly before impact. These records raise questions about whether FSD unexpectedly disengaged, whether automated steering contributed to the vehicle's movement, and whether adequate warning was provided.

Noticed a clunking noise from the front of car. Put in a service request via the Tesla app. It said it was fin to drive and made an appointment for 2 weeks later. 1 week later, there was a very loud noise and settling of the car. 2 bolts were on the ground and the left front wheel lost steering control. The bolts secure the lower control arm. This would have been catastrophic if it had occurred while driving.

I am reporting a serious safety-related malfunction involving my 2023 Tesla Model Y, which has approximately 55,000 miles. The incident involved multiple vehicle systems, including the front drive motor, propulsion system, traction control, stability control, steering assistance, and braking-related functions. Prior to the incident, I noticed a water-sloshing sound coming from underneath the vehicle, possibly near the rocker panels, following heavy rainfall. After driving for approximately five minutes and parking, I received multiple warning messages indicating that traction control, stability control, and automatic emergency braking were unavailable. Approximately two hours later, I returned to the vehicle, and the warnings had temporarily disappeared. However, about halfway through my next drive, multiple warnings suddenly reappeared, and the vehicle’s driving and braking behavior changed significantly. The regenerative braking stopped functioning, causing the vehicle to continue rolling when I released the accelerator instead of slowing down as expected. When I applied the brake pedal, I experienced unusual vibrations, increased braking effort, and abnormal noises during braking. This was extremely concerning because it affected my ability to slow down and stop the vehicle normally, creating a potential risk of a collision. I documented the following warning messages with photographs: * DI_a138: Front motor disabled * DI_a223: Traction control disabled * DI_a222: Stabilit

While driving normally, the vehicle experienced a sudden mechanical failure without any prior warning or dashboard alerts. We heard a loud clunking noise followed immediately by a very loud "pop" or banging sound. Upon pulling over safely, we discovered that two large bolts had completely detached and fallen out from the front suspension assembly. Furthermore, structural components underneath the vehicle were visibly fractured, cracked, and hanging down. The vehicle was completely disabled and unsafe to operate, requiring and immediate flatbed tow directly to the Tesla Service Center. This failure matches the precise parameters of the active National Highway Traffic Safety Administration investigation, Preliminary Evaluation PE26006, opened on July 29, 2026, regarding front lower lateral link detachments and fractures in 2021-2023 Model Y vehicles. Current Vehicle Status: The vehicle is currently at the Tesla Service Center awaiting fully diagnosis and structural repair assessment. Photos of the detached bolts and the cracked hanging structural components have been fully preserved as physical evidence.

A large bolt completely detached from the drivers side suspension. The vehicle made scraping noises when turning. Tesla confirmed lateral link bolt and brushing damage. The vehicle required towing. There has been no previous suspension or steering work.

The contact owns a 2023 Tesla Model Y. The contact stated that upon pulling out of the driveway, there was an abnormal screeching sound coming from the vehicle. The contact stated that extra effort was need to steer the vehicle to the left. After turning the steering wheel to the right, the vehicle dipped several inches. Upon exiting the vehicle, the contact became aware that the front upper control arm was hanging down due to a loosened bolt. Due to the failure, the vehicle towed to a Tesla Service Center. Upon speaking to a technician at the Service Center, the contact was informed that the dealer had never heard of the failure. Upon investigation, the contact discovered and associated the failure with NHTSA Action Number: PE26006 (Suspension). The vehicle remained with the dealer. The failure mileage was approximately 29,000.

While driving at low speed entering a parking lot, I heard a sudden loud noise and two structural bolts (grade 10.9 flange bolts) fell from the front of the vehicle. I brought the car to a stop inside the lot and had it towed. Tesla Service Fremont diagnosed that a front lower lateral link fastener had 'backed out,' which damaged the front subframe and the left front halfshaft. Tesla replaced the front subframe assembly, left front halfshaft, front lower lateral links, front lower compliance links, and front aero shield at no charge under Goodwill. There was no warning before the failure. A detached front lateral link fastener at highway speed can cause sudden loss of steering control. Tesla has issued multiple prior recalls for front suspension fasteners backing out or being under-torqued (2020, 2021, 2022, and September 2026), but none covers this vehicle, a November 2023 Fremont build.

While driving on the highway, both rear door windows (driver’s side and passenger’s side) suddenly shattered while fully closed. I reviewed the vehicle’s camera footage and could not identify any impact or object striking the glass. The shattered glass scattered throughout the vehicle and into the occupants’ hair and clothing, creating a safety hazard while driving at highway speed. The glass also caused too many scratches to the rear doors and rear side panels of the vehicle, requiring paint repairs. I am reporting this incident as a potential vehicle safety defect and requesting that NHTSA document and review it to determine whether similar incidents have occurred in other Tesla Model Y vehicles (especially 2023)

After purchase, the vehicle’s camera system behaved intermittently and unreliably. Camera views would malfunction or fail to display properly on the vehicle screen. This affects visibility while reversing and parking and may affect camera-based driver-assistance features. I am concerned because the vehicle was later identified by Tesla as salvage, and I do not know whether prior damage or repairs contributed to the camera/electrical malfunction. No crash, fire, injury, or fatality occurred. Audi Lafayette currently has the vehicle and is transporting it to a Tesla Service Center in New Orleans for a safety inspection. The vehicle is therefore available for inspection through Audi Lafayette and Tesla. Video evidence of the intermittent camera malfunction is available upon request but could not be uploaded with this submission.

The contact owns a 2023 Tesla Model Y. The contact stated that while pulling into a parking space with the brake pedal depressed, the vehicle unintendedly accelerated and struck an occupied parked vehicle ahead. Upon shifting into Reverse (R), the failure recurred, causing the vehicle to strike the front bumper of a parked and unoccupied USPS truck, which then struck a parked, unoccupied vehicle. The contact engaged the electric parking brake to stop the vehicle. The contact stated that the forward collision avoidance system failed to engage to prevent the collisions. The front driver's side air bag failed to deploy as expected. The vehicle sustained rear-end damage. The vehicle was towed to an auto collision center, where a superficial diagnostic inspection was performed, and the contact was informed that no failure was found. The manufacturer was notified of the failure and referred the contact to a Tesla Service center and to the NHTSA Hotline for assistance. The failure mileage was 30,616.

On October 7, 2026 at about 5:01 PM, on I-75 near Acworth, Georgia, in clear daylight, my 2023 Tesla Model Y was operating with Full Self-Driving (Supervised) engaged at about 76 mph. The vehicle moved from a general traffic lane into an express lane that was closed, and continued toward physical barricades and an impact attenuator at the end of the closed lane. At least three advance signs indicated the express lanes were closed, including an overhead gantry reading EXPRESS LANES CLOSED directly ahead, and the word EXPRESS was painted on the pavement under the vehicle. The vehicle did not slow, issued no warning or takeover request, and made no evasive maneuver. I avoided the barricades with a reflexive steering input. At that moment there was a concrete divider on my left, a tractor-trailer in the lane to my right, and, as I learned only from the footage afterwards, a vehicle following in the lane I moved into. There was no collision and no injury. Tesla's own vehicle data export confirms the sequence. The Self-Driving state was ACTIVE_FSD continuously from 3:53 PM until 5:01:09 PM, when it changed to UNAVAILABLE in the middle of a rising steering torque (0.42 to 0.92 Nm, peaking at 2.01 Nm). That is consistent with a driver override, not a handover request. No automatic emergency braking event, forward collision warning or takeover alert is recorded in the surrounding two minutes. Speed was 76 mph before the intervention and 63 mph six seconds later, with no brake event. I

On 09/24/2026 at approximately 4:41 PM, my 2023 Tesla Model Y drifted toward the center divider. When I attempted to steer right, away from the divider, the steering felt locked and unresponsive, and the vehicle struck the divider at approximately 24 mph. Airbags did not deploy; no injuries. Vehicle data obtained from Tesla shows: cruise control was engaged approximately 7 seconds before impact and disengaged approximately 2 seconds before impact; about 1.5 seconds before my rightward steering correction, the steering wheel swung hard left (~24°) without driver input; I then applied rightward steering effort and the wheel turned right (up to ~91°) while I was braking; the vehicle displayed "Take control immediately — vehicle departing lane" at the moment of the event; after impact it reported "Automatic Emergency Braking is unavailable" and "Autopilot cameras unavailable." Damage was repaired at a cost of $11,467.75. I am reporting this because the steering behavior — the unexplained leftward swing and the unresponsive steering when I attempted to steer away — suggests a possible defect in the steering or lane-keeping system that could affect other vehicles.

On October 13, 2026, at approximately 1:30 PM, my 2023 Tesla Model Y was operating with Full Self-Driving (Supervised) engaged on I-595 in Davie, Florida. While approaching a closed Express Lane entrance, the vehicle steered toward the end of a swing gate barrier marked "DO NOT ENTER" and collided with it. The impact damaged the lower left portion of the windshield. No injuries were reported. The incident was captured by the vehicle's dashcam. Florida Highway Patrol attended the scene, reviewed the footage, and documented the collision. The vehicle's steering behavior while FSD was engaged raises concerns about its ability to recognize and safely respond to closed lane entrances and physical road barriers. The incident has been reported to Tesla, with a request to preserve relevant vehicle data and investigate the FSD behavior. No technical findings have been provided yet.

I was driving Tesla in full self driving and when it parked halfway in the garage and as soon as tried to take control It dashed into my garage inner walls and went through it within a fraction of a second. It was out of control.

Subject: Urgent Safety Defect: Post-Disengagement Touchscreen Prompt Causes Acute Driver Distraction Feature Involved: Full Self-Driving (Supervised) Post-Takeover Feedback Modal Safety Concern: When a driver manually disengages FSD (Supervised), it is almost always because the vehicle entered a complex, unexpected, or hazardous scenario that demanded immediate human intervention. At the exact second the driver assumes physical control of the vehicle—when 100% of driver visual attention and cognitive bandwidth must be on the roadway—the center display flashes a persistent multi-choice survey requesting feedback on why the disengagement occurred. The Hazard: Visual Diversion During Critical Moments: Presenting bright, interactive UI cards requiring glance time and manual touch interaction immediately after a takeover directly contradicts basic human-factors engineering and crash avoidance principles. Cognitive Overload: Instead of stabilizing the vehicle in manual control, the driver's attention is competed for by an on-screen prompt asking for data categorization. UI Contradiction: While the cabin camera actively penalizes drivers for split-second glances away from the road, the vehicle OS simultaneously prompts the driver to look at and touch the center screen during the most dangerous phase of a driving sequence. Requested Remediation: Provide a toggle under Controls > Autopilot to disable post-disengagement prompts entirely (e.g., "Prompt for Takeover Feedback: OFF"), or s

While using Full Self-Driving (Supervised) on El Camino Real in San Bruno, California, my Model Y approached the vehicle ahead dangerously closely before abruptly braking to a stop. I did not initiate the braking. It appeared to be automatic emergency braking, but the system responsible has not been confirmed by Tesla. No collision occurred. I was not pressing the accelerator. However, the approximately two-minute video shows an accelerator indicator active for a prolonged period, including during slowing, stopping and lane changes. I am concerned that the indicated accelerator input did not match my actual input. I cannot determine whether this was a display, pedal-sensing or FSD/software issue. I reported this to Tesla Service Burlingame and attached the video to my service request. Tesla initially recommended restarting the touchscreen and subsequently issued a $325 general diagnostic estimate. Tesla stated it would not inspect the vehicle without approval of that estimate. I have not authorized paid diagnostics, and the safety concern remains unresolved. I requested preservation of vehicle logs and technical escalation. Please investigate the near-collision, the braking intervention and the apparent accelerator-input discrepancy. The incident occurred at about 9 a.m.; speed was approximately 20-30 mph. I tentatively recall FSD version 14.3.xx, but cannot confirm it. The exact vehicle software version, incident mileage, warning information and source interface of the accel

This is my 13th complaint regarding this car. When I drive out of internet connection, the car switches to "navigating offline" and is pretty inaccurate, even if the destination showed while I had connectivity. Tesla makes you pay for "premium connectivity" to get apps that you may already have a subscription or phone access to. I do not have premium connectivity and was under the assumption that I would not be stranded if I drove out of internet range. But it has happened to me before, especially in the mountains. Since the car has to be towed if it gets a flat, and TESLA "always" knows where my car is, I consider it a safety concern (especially as a single woman) to be out of contact. I drove to Big Bend National Park on 9.27.26 and returned on 10.4.26 and had several instances of "navigating offline"

While using cruise control, the Tesla- several times in the last two weeks- engages "curvature assist" on completely straight roads, slams on the brakes and attempts to steer the car, creating very dangerous situations. This is a very well-known issue with Tesla and they do nothing about it.

Repeated creaking from the front suspension over bumps, speed bumps, and railroad tracks on nearly every drive. The noise was present by about 66,800 miles; exact onset unknown. No warning lights or messages appeared; the noise was the only symptom. On 09/14/2026, at 68,092 miles, a Tesla service center inspected the steering and suspension and found worn ball joints on both front lower lateral links, torn bushings on both front lower compliance links, and worn ball joints on both rear knuckles. Tesla recommended replacing these parts plus a 4-wheel alignment. The parts are still on the vehicle and available for inspection. The front lower lateral link is the component under NHTSA investigation PE26-006 (lateral link detachment on 2021-2023 Model Y). Worn ball joints on that link at under 70,000 miles raise the risk of it separating while driving, which could cause a loss of directional control. No detachment, crash, or injury has occurred. I asked Tesla to cover the front lateral link repair because of the open investigation. Tesla declined, calling these wear-related items outside warranty or campaign coverage, so the repair will be at my own expense. I believe this premature wear may be an early stage of the detachment NHTSA is investigating.

I was park and then I could feel the Tesla Is shaking and went to Tesla because I have a service that day and they told me the suspension to change but I learned for 2023 Tesla Model y there’s a problem in suspension

During normal operation, the driver-side front lower lateral link connection became unsecured. There was no collision, curb strike, pothole impact, accident, or other known impact associated with the failure. The vehicle had been operating normally. When I reversed into my driveway, I heard a loud abnormal noise from the driver-side front suspension and the vehicle became effectively undrivable. Inspection underneath the vehicle showed that a bolt securing the LH front lower lateral link to the front subframe had backed substantially out of the mounting connection. The bolt appeared intact and had not fractured. I photographed the vehicle and suspension before repair or manipulation and had the vehicle transported to a Tesla Service Center. Tesla inspected the vehicle. Tesla's written diagnosis on the repair estimate states: “Lateral link became unsecured and damaged.” Tesla is proposing replacement of the front lower lateral links, associated bolts/nuts, and a wheel alignment. Tesla also confirmed that Campaign Bulletin SB-25-31-004 R2 applies to the inspection of my vehicle. That bulletin specifically includes inspection of the two bolts attaching the LH front lower lateral link to the front subframe and provides procedures for inspecting associated components for damage and replacing fasteners/components when necessary. My safety concern is that a critical front suspension bolted connection became unsecured during normal vehicle operation without a collision or known impac

I began hearing a squeaking noise coming from the front of my 2023 Tesla Model Y. While pulling out of a parking lot at a low speed, the front left control arm failed and the bolts came out. When the failure occurred, the vehicle suddenly steered to the left. Fortunately, I was traveling at a very low speed when this happened. I am concerned that if the same failure had occurred while traveling at freeway speeds, I could have lost control of the vehicle and potentially been involved in a serious accident. Tesla has since repaired the vehicle. After this incident, I researched similar failures and found multiple reports from other Tesla Model Y owners describing control arm/suspension components or associated fasteners coming loose or separating. I am reporting this because I am concerned this may represent a broader safety issue with the Model Y suspension system.

I am submitting this complaint regarding a safety defect in the human-machine interface (HMI) and Driver Monitoring System (DMS) of Tesla's Full Self-Driving (Supervised) software. ​1. Automation Complacency & Vigilance Degradation: When operating on highways, the system handles dynamic driving tasks in a manner that induces severe automation complacency and driver fatigue. Placing a human operator in an extended passive-monitoring role inevitably leads to degraded situational awareness, delayed reaction capability, and drowsiness. ​2. Defective In-Cabin Driver Monitoring: The system's interior cabin camera fails to meet effective driver-monitoring standards. When a driver experiences involuntary micro-sleep, closed eyes, or drooping head posture, the cabin camera repeatedly fails to issue audible alerts, escalation chimes, or forced disengagements in a timely manner. The system permits continuous hands-free operation while the driver is compromised by automation-induced fatigue. ​3. Mismatch Between Marketing and Safety Architecture: While the manufacturer classifies the software as SAE Level 2 to disclaim operational liability, the operational behavior and weak attentiveness safeguards encourage disengagement without adequate fail-safes. ​Because the system creates conditions that promote loss of driver alertness without a reliable monitoring system to detect and correct it, this design presents an unreasonable risk of high-speed collision. I have ceased using this software

This is a brand new car when I bought it in 2023. I found the arm controls are damaged when replacing my tires.

I am reporting a front suspension mechanical failure on my 2023 Tesla Model Y. The vehicle developed a clunking/clicking noise from the left-front/front suspension area, most noticeable when turning the steering wheel at low speeds or while stationary. The noise was first noticed around December 2025. It was intermittent, more pronounced in colder temperatures and after the vehicle had been parked for an extended period. It sometimes also occurred during larger steering inputs after driving straight for a while. The vehicle had previously needed wheel alignment correction, including abnormal left-front alignment values. I took the vehicle to a Tesla Service Center. A Tesla technician reproduced the noise and inspected the front suspension. The final repair record states: "Technician verified a clunk from the front when steering back and forth at low speeds. Inspection of the front suspension indicated loose lateral links or worn bushings, and subframe nuts were broken." Tesla replaced the following parts under the Basic Vehicle Limited Warranty at no charge: - Front subframe assembly (P/N 1044531-00-C) - Front lower lateral link assembly, pair (P/N 1188341-00-C) - Front lower compliance link assembly, RH (P/N 2188359-10-B) and LH (P/N 2188354-10-B) - Associated bolts and nuts Tesla also checked and adjusted the four-wheel alignment, followed by a post-repair validation test drive. This was not a subjective noise complaint. The fault was physically reproduced by the technician

When the Tesla Model Y 2023 was drove on highway during heavy rain, the bumper came out and the driver unnoticed till the public warned that bumper came out. There is no indication and caused $2000 to fix as the insurance company claimed that it is a natural cause and driver has to pay the repair price.

At approximately 62,600 miles, my 2023 Tesla Model Y developed a creaking noise from the front suspension during low-speed turning, especially when turning right. Tesla inspected the vehicle and found that the front suspension bushings were cracked and torn. Tesla recommended and performed replacement of the front lower lateral links and front lower compliance links. The vehicle was repaired at my expense. Tesla advised that the worn suspension components could have been the source of the noise.

During a highway drive, I heard a loud noise from the front of the car, as if something had fallen off. It turned out that the fasteners for the front suspension lateral link had loosened and fallen off. I was really scared and went to dealer service center right away. Technician found the front lower lateral link bolts on the passenger side have become unsecured and required updated hardware with thread lock applied to bolts. Recommending replacement of lower lateral link and hardware. This was really scary moment in my life.

While driving and making a left turn the wheels pulled hard to the left and a major grinding noise started and at the same time the steering wheel locked up. I was just shy of crashing into a curb area and sitting in oncoming traffic lane. I pulled on the steering wheel and it broke free but still had a grinding noise and this happens a handful of times. I took to Tesla service and they said the lower steering link was completely hanging free. No advance notice just major failure.

See attached document for complaint.

The contact owns a 2023 Tesla Model Y. The contact stated that while driving at slower speeds, there was an abnormal clicking sound coming from under the vehicle. The vehicle was towed to a local dealer, where it was determined that the front lateral link assembly and full body suspension needed to be replaced. While a USB cord was connected to the USB port, the USB cord overheated and almost burned out due to a battery surcharge, and the air was leaking into the front passenger’s side door. The vehicle was repaired. The contact stated that while attempting to make a left turn at an undisclosed speed, the steering wheel became stiff and failed to turn as intended. In addition, the contact stated that the trunk door latch was rusted and the front windshield wipers activated independently. The manufacturer was made aware of the failure. The failure mileage was approximately 9,149.

On September 13, 2026, my 2023 Tesla Model Y (13,300 miles) displayed a High Voltage System alert stating the vehicle may not restart and service was required. I brought the vehicle to the Tesla Service Center for diagnosis. The technician found the alert occurred when the brake pedal was applied and identified electromagnetic interference affecting signal integrity in that circuit. On September 17, 2026, a ferrite suppressor was installed to address the interference, and the technician noted the alert cleared. He advised that if the concern returned, replacement of the CHMSL (Center High Mount Stop Lamp) may be required. The same day I picked up the vehicle after this repair, the High Voltage System alert recurred. Both occurrences happened while the vehicle was operating under Full Self-Driving (FSD), not under manual braking. My foot was not on the brake pedal either time. This detail was not accounted for in the original diagnosis, which was based on manual pedal actuation as the trigger. I have raised this discrepancy with Tesla and requested a re-diagnosis based on FSD-commanded brake actuation, including review of vehicle logs for both incident timestamps. My safety concern is that the alert explicitly warns the vehicle may not restart, and the underlying cause has not yet been correctly identified, since the initial repair did not resolve the issue and failed the same day. The vehicle and its diagnostic logs are available for inspection upon request. The problem has b

Recurring 'Front passenger safety restraint system fault' warning on 2023 Tesla Model Y. The fault has appeared 5 times: July 2024, November 2024, December 2024, August 2025, and September 2026. The vehicle was serviced by Tesla after each of the earlier occurrences, but the fault keeps returning. This is a safety concern because the front passenger restraint system (airbag/seat belt) may not function correctly in a crash.

The windshield fogs up in front of the front facing camera. It can get dirty such that it is not just a matter of waiting for it to defog. During this time the self driving feature is impaired. The camera should be sealed to the window such that it can not fog up on the inside. The date of incident is the day tesla technician cleaned my camera and I learned how fragile this system is.

I run FSD 96% of the time. It’s so good that I get somewhat complacent. That’s not a character flaw. That’s what a reliable system does to people. The failure mode is simple. Car is holding a curve. Foot accidently brushes the brake. Autosteer disengages. Assist steering torque goes to zero. Wheel unloads. At speed the path goes straight, worst cases, into barrier, pole, or oncoming lane. A heavy Tesla in that geometry is ugly. Tesla’s answer is always the same: the driver disengaged, so it’s not on us. The accident is losing lateral control because of another control (braking) that should only change speed. Brake pedal grazes are easy and inevitable. I can recover a braking event. But I may not recover an instant straight-line on a bend if my hands weren’t on the wheel. Simple fix: Disengage traction but don’t have FSD disengage AutoSteer until I force the wheel. That way FSD knows I have control instead of only assuming that. I love FSD but always feel there is a suicide/killer stick just inches away from my feet. To answer your question, there is no component failure and safety risk is obvious. I can reproduce the scenario by simply tapping the brake on a curve and feel the wheel try to jerk out of my hands. Tesla acknowledges that this is the way the system was designed: complete instant manual takeover. The normal FSD disengagement tone rings. But that is too little, too late for a surprised driver.

On September 18, 2026, at approximately 7:30 PM, I was driving a 2023 Tesla Model Y with approximately 31,187 miles. While traveling at low speed and making a slow right-hand turn on a winding, heavily trafficked, single-lane section of roadway, the steering suddenly became functionally unusable and I could no longer safely steer the vehicle. At the same time, multiple active warning messages appeared on the vehicle display. They included: GTW_w075 – “Steering assist reduced – Steering may require increased effort” GTW_w074 – “Steering assist reduced – Steering may require increased effort” APP_w264 – Lane Departure Avoidance features unavailable DI_a246 – Automatic vehicle hold disabled APP_w009 – Automatic Emergency Braking is unavailable. I was able to bring the vehicle to a stop. I then powered the vehicle down, waited several minutes, and restarted it in an attempt to restore normal steering. The steering problem did not resolve and the vehicle remained unsafe to drive. This was not a brief or temporary issue. The vehicle could not be safely driven and ultimately had to be towed by Tesla Roadside Assistance to a Tesla Service Center. I am reporting this incident because the sudden loss or substantial reduction of usable steering assistance while the vehicle was being driven created a serious safety risk. Had the same failure occurred at highway speed, during a lane change, or in circumstances where the vehicle could not be safely stopped, the consequences could have been

The Autopilot/Active Safety sensor system and automated emergency braking (AEB) component failed. The vehicle experienced an uncommanded, severe "phantom braking" event and simultaneous steering lock. The vehicle is currently [State if it is at a tow yard, repair shop, or totaled, e.g., at an insurance-designated salvage yard] and is available for inspection upon request.

Tesla cruise control removed the speed limit functionality as part of its cruise control. I cannot set a maximum speed for the car. Nor can I set a minimum speed for the car. Tesla removed these features through a software update with their autopilot V14. I believe the vehicle is unsafe for myself and others as it does not allow me to set the speed using Traffic-Aware Cruise Control (TACC). Tesla is intentionally removing this feature.

The contact owns a 2023 Tesla Model Y. The contact stated that while driving 70 MPH with Full Self-Driving (FSD) engaged, fog and mist obstructed the cameras, causing the FSD feature to disengage. A message to "Take Full Control of the Vehicle" was displayed on the instrument panel. The contact stated that the failure was recurring. The contact expressed concern that the cameras required heating technology to prevent fog and mist obstruction. The failure mileage was approximately 75,000.

2023 Tesla Model Y – HW3 Autopilot computer/camera system failure My 2023 Tesla Model Y has approximately 54,000 miles and is equipped with the Tesla Hardware 3 (HW3) Autopilot computer. After receiving Tesla's FSD v14 Lite software, the vehicle began intermittently losing camera-based driver-assistance functionality. I observed an APP_w141 ECU Thermal Issue alert. The vehicle subsequently experienced APS_w134_appMia and APS_w135_appCritical alerts indicating that the Autopilot Processor Secondary was losing communication with and detecting a malfunction of the Autopilot Processor Primary. When the problem occurs, camera/vision functions and driving visualization become unavailable or degraded, and the vehicle has reported Self-Driving Features Limited, Cruise Control Unavailable, Adaptive Headlight Features Unavailable, and other driver-assistance limitations. In Tesla Service Mode I have documented the primary Autopilot processor repeatedly changing between INIT, CRITICAL and COREBOOT while the secondary processor remains NOMINAL. A DAS reset can temporarily restore communication, but the failure returns. Tesla has proposed replacing the entire HW3 car computer at a cost of approximately $3,120. I am concerned that this may represent a safety-related HW3 computer failure, particularly because I observed an ECU thermal alert and because the failure removes multiple camera-based driver-assistance and safety functions. I have photographs documenting the alerts and processor st

My Tesla Y/2023 with approximately 43462 miles, developed a center-touchscreen crack that meets the lower edge without any known impact or misuse . Visibility is not affected and screen remains functional. I noticed it on Aug 22 2026. I am concerned about further cracking and possible loss of access to vehicle information or controls. I request review for a potential safety-related defect. The cause has not been determined. Tesla initially provided a $0 warranty estimate, later revised the replacement to customer-pay, and requested a $235 diagnostic authorization. I request that NHTSA review whether this could indicate a glass, mounting or manufacturing-related safety defect affecting other vehicles.

The driver's side lower lateral link assembly and half shaft failed and made the car undrivable. The front driver's side wheel turned in and would not straighten out. My wife drove the car on the highway where she could have seriously injured herself or someone else when the car started to show signs of distress. The Tesla dealer confirmed this problem and fixed the hazard. The car has only 52, 327 miles at the time so Tesla refused to cover the failure. I know this is a known issue and Tesla didn't help with the expense. There was zero warning messages prior to failure. The car started to make a knocking sound in the late afternoon and finally broke down that same night.

Three of my TPM batteries went out so I had all 4 replaced. The tires were almost brand new with absolutely no issues besides the warning light from the faulty TPM’s. When I got my car back, all 4 tires were leaking air and caused me to have to refill them daily. I have been trying for 3 weeks to have Tesla fix it and they only give me excuses and pass blame. My car is now unsafe to drive when it was fine before I brought it in.

I own a 2023 Tesla Model Y (VIN: [XXX]) equipped with Full Self-Driving and Hardware 3 (HW3) computer. Over the last couple of years, while using Autopilot/FSD, my vehicle has repeatedly exhibited phantom braking, including sometimes coming to a complete stop for no reason. My vehicle has also swerved into the lane of oncoming traffic on many occasions. On one occasion, this happened three separate times in one day, and the following day the vehicle swerved off the side of the road while FSD was engaged. I have reported these incidents to Tesla Service repeatedly for years, including photos of related screen malfunctions and "What Happened" incident data, documented in the Tesla app as well as in-person at service center visits. August 2026 was the first time Tesla told my husband and me that this was a known hardware/software (Hardware 3) issue, despite years of prior reports. Tesla has given conflicting information about whether a hardware upgrade is possible: I was told the HW3 computer cannot be upgraded and was encouraged to purchase a new vehicle instead, while a service representative separately mentioned a $3,000 upgrade option that "probably wouldn't fix the issue anyway." I am concerned this vehicle poses an ongoing risk of a head-on collision or road departure to myself and other drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Today, the Tesla updated while my wife was in the car. During the update all electrical systems went down and the car was locked from the inside and out making it so she could not get out. Because the electrical systems were down while the update was going she did not have any AC either. So she was locked in the car without AC in 107F weather. This is an extreme danger to her health and should be taken care of right away. As well if you had dog mode on it would have locked dogs in the car without AC. This is also an extreme danger because there is not a safe dog mode. the truth is it could be disable at any time without the ability to interrupt or stop the update.

While driving, I heard a loud noise every time I turned the wheel. When I called the service center, it took weeks to get an appointment, so the vehicle had to be towed in. Once inspected, Tesla found the front lower lateral link had detached because a bolt securing it was not fully tightened at the factory during assembly; over time it worked loose and fell off, which was the noise I'd heard. The left front wheel was visibly angled out and severely misaligned (alignment report available). Tesla replaced the front lower lateral link pair and performed a four-wheel alignment. The service advisor told me this was not the first time he had seen this specific failure. Before I insisted on an explanation, staff indicated the car's own diagnostics were not flagging anything wrong. I'm concerned this could cause loss of steering control while driving, including at freeway speed, with no advance warning to the driver. This appears to match open NHTSA investigation PE26006.

The car is providing an error message while driving with FSD that the glass in-front of the forward-looking cameras used for full self driving have become obstructed by a film building up between the interior glass and the camera housing. I have opened a repair ticket with Tesla and they replied that they expect this area will need to be cleaned every 6 to 12 months at my own expense. The car is never exposed to smoke or vape fumes, but instead humidity appears to be causing the issue since the compartment is not fully sealed. The first time this happened Tesla offered to clean the compartment for free and indicated they sealed it in a way that would keep this from happening in the future that turns out not to be true and their technician now says the cost will be $60 per cleaning every 6 to 12 months their documentation further recommends against attempting to clean this area without their professional assistance.