What owners reported
Newest filingsStructure › Body
Filed Oct 14, 2015114,500 milesIL
THE K FRAME RUSTED OUT WHERE THE CONTROL ARMS MOUNT TO THE FRAME AND THE FRONT DRIVER'S SIDE COIL SPRING BROKE WHILE DRIVING AT 65 MILES PER HOUR ON THE INTERSTATE
Fuel/Propulsion System
Filed Sep 28, 2015240,000 milesGA
TL* THE CONTACT OWNS A 1996 FORD WINDSTAR. THE CONTACT STATED THAT THERE WAS A VERY STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 240,000.
Power Train
Filed Mar 13, 201565,000 milesMD
TL* THE CONTACT OWNS A 1996 FORD WINDSTAR. WHILE AT A STOP LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE ABOVE 20 MPH. THE SERVICE BRAKE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Service Brakes
Filed Oct 25, 2013152,000 milesCA
ABS LIGHT ON DASHBOARD COMES ON INTERMITTENTLY, AFTER 5 MINUTES OF OPERATION LIGHT WILL COME ON, THEN STAY ON, BUT AFTER SHUT OFF VEHICLE AND START AGAIN LIGHT IS FFF AND COMES BACK ON AFTER FEW MINUTES OF TRAVEL. *TR
Power Train
Filed Jul 3, 201358,958 milesGA
THIS IS A SECOND CALL FOR HELP FORD CORPORATE WILL NOT EMAIL ME BACK. WILL NOT VERIFY IF PCM HAS BEEN UPDATED. THE VAN ONLY HAS UNDER 59,000 MILES ON IT . IT SHOULD NOT BREAK THIS BAD THIS SOON MAKES ME TELL ANYONE ON SOCIAL MEDIA AND OUR LOCAL NEWS MEDIA AND CLARK HOWARDS TEAM. I DO NOT WANT TO CALL FORD UNLESS IT IS AGREED THE PHONE WILL BE RECORDED FOR COURT PURPOSES. I EVEN ASKED IS THE WOULD LET ME USE THE UPDATER. I SURE DO NOT WANT DON RICH FORD IN VILLA RICA EVER AGAIN. THEY STRIPPED THE SCREW. THAT SET MIN CLEARANCE ON THROTTLE PLATE. NO SHIFTS FUNNY AND SPUTTERS AND TERRIBLE NOISE IN OIL PAN AREA. ROD S KNOCKING. INTERNET HAS TONS OF COMPLAINTS OF PISTONS EXITING ENGINE OIL PAN. *TR
Engine
Filed Jun 29, 201358,586 milesGA
DEAR FORD MY MOTHER AND I HAVE BEEN TRYING TO GET ANSWERS FROM THE DEALER AND SINCE THEY GAVE UP. BECAUSE THEY COULD NOT FIX IT RIGHT THE FIRST TIME. EVEN THE SECOND OR THIRD TIME. THE VAN A 1996 WINDSTAR WITH 59,000 MILES ON IT AND IT STARTED THE ENGINE STARTED STALLING, WHEN MAKING SLOW TURNS NOT TOUCHING THE GAS PEDAL LOSES POWER STEERING. MY MOM ALMOST WENT INTO A DITCH TO AVOID A COLLISION WITH ANOTHER CAR. WITH LITTLE INTERNET SEARCHING FOUND HUNDREDS OF VANS WITH SAME PROBLEMS, AND APPEARS THERE IS NOT ONE RESOLVED. AND SINCE THIS HAS GONE ON FOR OVER A MONTH. THE LAST VISIT TO THE FORD DEALER IN AN ATTEMPT TO FIX THE STALLING. . THE IDLE AIR CONTROL VALVE IS NEW, AND MASS AIR FLOW IS CLEAN SUPPOSED TO HAVE BEEN REPLACED ALSO. I CHECKED THE AIR FILTER WAS CLEAN, THE FUEL FILTER IS ORIGINAL SO I REPLACED IT. I STARTED LOOKING AT THE THROTTLE BODY, AND NOTICED THAT THE THROTTLE PLATE SCREW WAS ALL GOUGED UP. WHILE I WAS SITTING IN DRIVE WAY WITH ENGINE RUNNING AND UNLESS FORD ENGINES ARE ONLY GOOD FOR 60,000 MILES, WITH ALL THE STALLING AND LOW ENGINE IDLE THAT KEEPS OIL PRESSURE IN THE ENGINE LUBRICATING THE CRANK SHAFT.!! SO WHEN ENGINE STALLED AT VERY LOW IDLE THERE WAS NO OIL GETTING THROUGH THE ENGINE. THIS ENGINE NOW HAS LOWER END KNOCK, WHICH I VERIFIED BY PULLING VAN ONTO FLOOR RAMPS, TEST DROVE AND CONFIRMED THE PROBLEM, IS CRITICAL. EACH TIME I SLOWED DOWN TO TURN ENGINE STALLED EVERY TIME, LOST POWER STEERING AND BRAKES. I COULD HAVE BEEN KILLED BECAUSE FORD I
Vehicle Speed Control
Filed Mar 26, 2013198,649 milesIL
FORD RECALL LETTER DATED DECEMBER 2011 RECALL NUMBER 09 S 09 SPEED CONTROL SYSTEM MODIFICATION. I RECENTLY TOOK MY FORD WINDSTAR ON JANURARY 3, 2013 FOR A RECALL. ABOUT A MONTH LATER I DROVE OVER RAILROAD TRACKS AND NOW THE VEHICLE IS SLOW AND WON'T PICK UP SPEED IT MAKES A PUT PUT SOUND AND HAS ALMOST NO POWER. I CALLED THE DEALER TO REPORT THE ISSUE AND THEY WANT $90.00 JUST TO LOOK AT IT EVEN THOUGH IT WAS JUST IN THE SHOP FOR THE RECALL. I CALLED FORD CUSTOMER COMPLAINT AND ALL THEY SAY IS THEY ARE NOT RESPONSIBLE FOR THE FORD DEALER ACTIONS OR INACTIONS. THE LETTER FROM FORD WAS THE MAIN REASON I TOOK THE VAN IN BECAUSE IT SAYS THERE IS A FIRE HAZARD BUT NOW THE VAN IS A PIECE OF JUNK. FORD REFUSES TO RECHECK THE VEHICLE AND LOCATE THE REAL CAUSE OF THE PROBLEM THE VEHICLE IS THE ONLY WAY FOR ME TO GET AROUND. THANKS FORD FOR YOUR ATTENTION AND LACK OF CONCERN. SIGNED DISSATIFIED VICTIM OF A SCAM. *TR
Fuel/Propulsion System
Filed Sep 25, 2012170,000 milesTX
NOTICED FUEL LEAK WHEN RETURNED AFTER PARKING AT SLANTED PARKING SPACE. INSPECTION BY LICENSED MECHANIC IN COLUMBUS, OHIO CONFIRMED FUEL TANK LEAK. REMOVED TANK FOR FURTHER INVESTIGATION AND FOUND CRACK. REPAIRED BY SAME MECHANIC. TOTAL COST CLOSE TO $300.00. NOW NO GASOLINE LEAK. *TR
Vehicle Speed ControlFire
Filed May 28, 2012198 milesUT
MY VAN WAS IN GREAT SHAPE AND GREAT CONDITION. I WAS DRIVING TO WORK ON MAY 6TH 2012 ABOUT 45-50 MPH ENTERED THE I-215 COLLECTOR, STARTED TO SMELL A BURNED RUBBER SMELL, I LOOKED AT THE TEMP GAUGE AND IT WAS NORMAL, THE VAN STARTED TO SPUTTER LIKE RUNNING OUT OF GAS, THE VAN WAS NOT OUT OF GAS ALMOST FULL, THE SERVICE ENGINE LIGHT STARTED TO FLASH ON AND OFF, I PULLED OVER TO THE SHOULDER AND CAME TO A COMPLETE STOP, LOOKED AT THE TEMP GAUGE AGAIN AND IT STILL WAS NORMAL, THE BURNED RUBBER SMELL GOT WORSE AND I NOTICED THEN A BLACK SMOKE COMING FROM UNDER THE HOOD. I GOT OUT OF THE VAN AND STOOD AT THE FRONT OF THE VAN TO CALL AAA AND THE ENGINE BURST INTO FLAMES UNDER THE HOOD. THERE WAS NOT INDICATOR WHAT SO EVER THAT THE VEHICLE WAS OVERHEATING. THIS ALL OCCURRED IN ABOUT 5-10 MINUTES. THE POLICE CAME AND COULD NOT PUT THE FIRE OUT WITH EXTINGUISHER. THE FIRE DEPARTMENT HAD TO PUT THE FIRE OUT. IT BURNED UP MY ENTIRE VEHICLE WITH ALL THE CONTENTS INSIDE. THE FIREMAN STATED THAT EVEN THE FRONT TIRES WERE BURNED UP AND MELTED. I DID GET PICTURES OF WHAT HAPPENED. I ONLY HAD LIABILITY INSURANCE SO I THOUGHT I WAS JUST OUT OF LUCK. A SECURITY SPECIALIST FROM WORK SAID THAT IT SOUNDED LIKE THE FIRE COULD HAVE STARTED DUE TO A FACTORY SAFETY DEFECT AND TOLD ME TO DO SOME RESEARCH. I DID FIND THAT THERE WAS A RECALL ON THE SPEED SWITCH OR CONTROL ON 1996 FORD WINDSTARS. I ALWAYS USE MY CRUISE CONTROL. I HAVE FILED A CLAIM WITH MY INSURANCE BASED ON A BURN UNDER THE ASSUMPTION THA
Service Brakes, Hydraulic
Filed Feb 29, 2012198,000 milesIN
HAD CHANGED BRAKE PADS A WEEK EARLIER. DRIVING 55MPH AND THE CAR CRASHED DOWN ON IT'S AXLE AS THE TIRE AND WHEEL PASSED BY US GOING DOWN HIGHWAY, IN 37 NORTH. STUDS HAD ALL BROKEN OFF. THE DISC BRAKE IS RUINED FROM SKIDDING ON IT. TRAFFIC WAS MODERATELY HEAVY. WE SKIDDED TO A STOP ON A BRIDGE AND FEEL LUCKY NOT TO HAVE CRASHED INTO ANYONE. *TR
Engine and Engine Cooling
Filed Nov 20, 201140,000 milesOH
BLOWS HEADGASKET EVERY35000 MILES. *TR
Fuel System, Gasoline
Filed Oct 18, 2011150,000 milesNC
THE VEHICLE HAD A FUEL LEAK AT THE FUEL TANK. I REMOVED THE TANK TO SEE THAT THE TANK LOOKED LIKE IT WAS PINCHED AND DEVELOPED A CRACK. THE FUEL TANK IS PLASTIC SO I FOUND THIS TO BE ODD. I HAD TO PUT EPOXY ON THE TANK TO PATCH THE CRACK SO I COULD GET IT HOME AS I WAS OUT OF TOWN WHEN THIS HAPPENED. WHEN I GOT HOME I STARTED LOOKING ONLINE FOR A TANK AND FOUND THAT FORD HAD A RECALL ON THIS MATTER. I CALLED LAFAYETTE FORD AND EXPLAINED THE RECALL AND GAVE MY VIN #. I WAS TOLD THAT MY VEHICLE DOES NOT FALL UNDER THE RECALL THAT I WILL HAVE TO REPAIR IT MYSELF. IF I HAVE THE SAME VEHICLE OF THE RECALL AND THE SAME PROBLEM OF THE RECALL WHY DOES FORD NOT HONOR IT. THE RECALL STATES THE CRACK AT THE FRONT STRAP AREA AND THAT FORD WILL REPLACE THE TANK AND THE STRAP WITH A LONGER ONE AND A BUSHING. MY TANK HAS THE CRACK AT THE FRONT STRAP AND THE TANK WAS PINCHED BECAUSE THE STRAP IS TOO SHORT. *TR
Engine and Engine Cooling › Exhaust System
Filed May 16, 2011125,000 milesWA
I PURCHASED A 1996 FORD WINDSTAR VAN 3.0 L IN JUNE 2010. I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE FROM DAY 1 TO CURRENT MOST DANGEROUS IS THE BLOWING SPARK PLUG WHICH HAS BLOWN OUT 2 TIMES FORCING ME TO DRIVE IT TO A PLACE WHERE IT COULD BE PARKED FOR REPAIR FIRST TIME BLOW OUT WAS 7 DAYS AFTER PURCHASE REPAIRED BY A MECHANIC NOW 2000 MILES LATER AGAIN BLEW OUT FORD SHOULD BE ASHAMED OF THEMSELVES FOR IGNORING SUCH A HUGE HAZARD THIS COULD SERIOUSLY IGNITE FUEL FUMES AND CAUSE A MAJOR FIRE, EXPLOSION WHILE SOME ONE IS DRIVING WITH THERE CHILDREN TO FIND A REPAIR SHOP UNAWARE OF THE DANGER AND DAMAGE THIS COULD CAUSE, SECOND ISSUE IS A FAILING SHIFTING MODULE OR TRANNY AND THIS HAS HAPPENED ALOT DRIVING AND ALL OF A SUDDEN THE VANS TRANSMISSION SHIFTS TO A 1ST OR 2ND GEAR CAUSING EXTREME CHANGE IN SPEED AND IN HEAVY TRAFFIC WE HAVE ALMOST BEEN REARENDED SEVERAL TIMES DUE TO THIS ISSUE, VESSIL MUST BE PULLED OVER AND TRANS RESET BY SHIFTING TO PARK AND SOMETIMES SHUTTING OFF THE VEHICLE AND STARTING IT AGAIN.FORD DEALER GAVE US A 3000. ESTIMATE TO REPLACE TRANSMISSION AND TOLD US WE WOULD CONTINUE TO REPLACE TRANS APROX EVERY 70,000 MILES THIS IS A CHUMP WAY TO BUILD CARS AND THEY HAVE MANAGED TO GET MORE MONEY OUT OF REPAIRS THAN SALES I WILL NEVER OWN ANOTHER FORD AGAIN SAFE OR NOT. FORD SHOULD BE FORCED TO RECLAIM ALL THESE DANGEROUS VEHICLES AND REPLACE ALL MONEY SPENT ON REPAIRS AND PURCHASE OF THE VEHICLES DUE TO ENDANGERING AND THERE IS NO WAY THEY DIDN'T KNOW ABOUT
Engine and Engine Cooling › Engine
Filed May 7, 2011MO
CHECK ENGINE STAYS ON AFTER TUNEUP ... DOES NOT LOSE SPEED ... RUNS ROUGH AFTER ACCELERATING AND DOESN'T NOT OVERHEAT ....WHAT IS THE PROBLEM. *TR
Suspension › Front
Filed Feb 1, 2011168,000 milesMI
I BROUGHT KIDS TO SCHOOL AND I WAS PULLING OUT. I HEARD A NOISE AND MY TIRE WENT FLAT. I HAD TO HAVE IT TOWED HOME. MY HUSBAND CHECKED IT OUT AND FOUND THE DRIVERS SIDE FRONT COIL SPRING BROKE AND STABBED THE TIRE. I SAW THERE WAS A RECALL SO HOPEFULLY IT IS STILL COVERED BECAUSE I DON'T HAVE 100.00 TO FIX SOMETHING THAT'S ALREADY BEEN RECALLED. *LN
Electrical System
Filed Dec 21, 2010100,000 milesKS
FORD WINDSTAR BRAKE, ABS BRAKE, CRUISE CONTROL, AND SPEEDOMETER/ODOMETER ELECTRICAL PROBLEMS REAR AXLE CRACKS! *TR
Engine and Engine CoolingFire
Filed Dec 3, 2010100,000 milesIL
TL*THE CONTACT OWNS A 1996 FORD WINDSTAR GL (NA). THE CONTACT STATED THAT WHILE WAITING A STOP SIGN, THE VEHICLE SUDDENLY DIED AND THE ENGINE ENGULFED INTO FLAMES. THERE WERE NO INJURIES. THE POLICE AND FIRE DEPARTMENTS WERE CALLED BUT NO POLICE REPORT WAS FILED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Service Brakes, Hydraulic
Filed Nov 16, 2010180,609 milesGA
THE BRAKE & ABS LIGHTS WERE COMING ON INTERMITTENTLY THEN THE BRAKES STARTED SQUEAKING AND EVENTUALLY STARTED AT LEAST SCRUBBING ON THE RIGHT SIDE. ALSO, WHEN YOU PUSH THE BRAKE PEDAL DOWN, IT FELT SOFT. THIS STARTED HAPPENING AGAIN AT THE BEGINNING OF OCTOBER OF THIS YEAR AND THE RIGHT FRONT BRAKES ARE SCRUBBING. AND, THE BRAKE PEDAL FEELS SOFT, AGAIN. MY HUSBAND REPLACED THE BRAKES ON 12/28/09 AND WE HAD TO HAVE THE RIGHT FRONT AXLE AND SPINDLE REPLACED ON 01/13/10. WE HAD THE RECALL NO. 09S09 WORK PERFORMED AT RICHARD HANEY FORD IN CARROLLTON, GEORGIA ON 12/17/09. NEW FRONT BRAKES WERE ALSO PUT ON BY MECHANICS ON 12/12/08 & 09/17/07.
Fuel System, Gasoline › Storage › Tank Assembly
Filed Oct 21, 2010200,000 milesAR
TL* THE CONTACT OWNS A 1996 FORD WINDSTAR. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED AN EXCESSIVE AMOUNT OF GASOLINE ON THE GROUND. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE INDEPENDENT MECHANIC LOCATED THE FAILURE AS A FRACTURE IN THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200,000 AND THE CURRENT MILEAGE WAS 212,902.
Electrical System
Filed Oct 10, 2010OH
MY ABS LIGHT STAYS ITS BEEN ON FOR 6 MONTHS NOW, MY CRUISE CONTROL WONT WORK, AND MY SPEEDOMETER GOES CRAZY, NO LIGHTS IN MY DASH AND GOT TOLD THERE WAS A RECALL ON SEVERAL OF THESE ITEMS AND I WANT TO KNOW HOW TO GET PAST RECALLS ON MY VAN I'VE HAVE SEEN ALL KINDS OF RECALLS AND NEVER SENT NOTHING. *TR
20 of 1,386 complaints, reproduced as filed.