2011 Ford Fusion Hybrid

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,625.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 10-15 MPH and depressing the brake pedal several times, the vehicle failed to respond. There was no warning light illuminated. The contact drove in a circle and slammed on the brakes, and the vehicle responded. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure could be related to the ABS module. The mechanic informed the contact that it was a common failure and referred the contact to the dealer for assistance. The vehicle was driven to the dealer and the contact was informed that the ABS warning light was illuminated. The vehicle was diagnosed with internal electronic failure of the ABS module. The dealer informed the contact that the VIN was not included in an unknown recall. The dealer informed the contact that parts were not available for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact stated that the "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle actuator was stuck in the closed position, and the throttle body needed to be replaced. The vehicle was repaired. The contact notified the local dealer and another unknown dealer who referred her to the NHTSA hotline. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact was informed that the Service Brake warning light illuminated. The vehicle eventually came to a rolling stop as the contact depressed the brake pedal to the floorboard. The vehicle resumed normal operation after being restarted. An independent mechanic was notified of the failure and informed the contact that he would not be able to diagnose the vehicle until the failure was persistent. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 205,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “Power Steering Assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brakes became inoperable. The brake and stabilizer warning lights were illuminated. The LCD screen displayed an electronic braking message. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the ABS control module. The manufacturer was contacted and referred the contact to NHTSA for assistance. The approximate failure mileage was 90,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKE PEDAL BECAME VERY HARD TO DEPRESS. THE DRIVER USED THE PARKING BRAKES TO STOP THE VEHICLE. DURING THE FAILURE, THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL KNIGHT FORD LOCATED AT 9607 SOUTH MEMORIAL DR, TULSA, OK 74133, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO ROUSH FORD (LOCATED AT 5575 KEIM CIRCLE, COLUMBUS, OH 43228, 614-888-333) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL STOPPED AT MODELS MANUFACTURED IN 2010. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,710.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE CONTACT CALLED BOULEVARD FORD LINCOLN OF LEWES AT 877-863-6365 (LOCATED AT 18443 COASTAL HWY, LEWES, DE 19958) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,400.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS MODULE HAD A GLITCH THAT CAUSED THE BRAKES TO FAIL WHILE THE VEHICLE WAS IN MOTION. THE ABS INDICATOR WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE SYSTEM WOULD RESET WHEN THE ENGINE WAS TURNED OFF FOR FIVE MINUTES. THE VEHICLE WAS TAKEN TO FORD CRESTVIEW (4060 S FERDON BLVD, CRESTVIEW, FL 32536, (850) 682-2721) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 99,000.

WHILE DRIVING VEH FLASHES "STOP SLOWLY CHECK CHARGING SYSTEM" THEN BEGINS TO SLOW DOWN BY ITSELF OR WONT EVEN MOVE IF YOU ARE ALREADY STOPPED/PARKED. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE BARELY HAVING TIME TO PULL OVER AND STOP OUT OF TRAFFIC BEFORE IT CUTS OFF!!! IT ALSO HAPPENED WHILE WAITING AT A RED LIGHT AND WOULD NOT MOVE HAD TO BE TOWED HOME! THIS IS VERY DANGEROUS ESPECIALLY ON HIGHWAYS AND INTERSTATES THAT MAY NOT HAVE A SHOULDER OR MEDIAN TO PULL OVER AT THAT TIME DUE TO CROSSING A BRIDGE ETC.

THE VEHICLE SHOWS AN ERROR ON IGNITION STATING "CHECK ADVANCETRACK" AND THE ABS LIGHT COMES ON. WHEN DRIVING THE VEHICLE IN THIS CONDITION IT HAS MANUAL BRAKES, AND THEY MUST BE PRESSED TO THE FLOOR TO ENGAGE. TURNING OFF THE CAR AND RE-STARTING IT SOMETIMES CLEARS THE ERROR AND I AM ABLE TO DRIVE THE CAR NORMALLY, WITH ABS AND HIGHLY RESPONSIVE BRAKES. FORD DEALERSHIP SAYS IT'S CAUSED BY THE FAILURE OF THE ABS MODULE AND THE HYDRAULIC CONTROL UNIT (HCU), WHICH THEY CLAIM ARE NORMAL WEAR ITEMS NOT CAUSED BY DRIVER AND THE COST OF REPAIR IS $1,800.00.

WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.

MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.

THE BLOWER MOTOR RESISTOR HARNESS HAS TOO MUCH POWER GOING INTO IT CAUSING SEVERAL VEHICLES NOT ONLY MINE TO HAVE A MELTED WIRE AND CONNECTOR REPLACED SEVERAL TIMES AND IT KEEPS OCCURRING DEFINITELY A FIRE HAZARD. IT STARTED AND JANUARY AND IT STILL IS A PROBLEM WITH MY CAR AFTER REPLACING SEVERAL TIMES.

WHILE DRIVING ON FREE WAY FROM COLUMBUS TO PITTSBURGH, WRENCH SYMBOL APPEARED ON THE DASH. AFTER A WHILE, CAR LOST ITS TRANSMISSION POWER IN THE MIDDLE OF THE HIGHWAY WITH AN INDICATION OF "STOP SAFELY NOW" ON DASH BOARD WITH BIG RED TRIANGLE SIGNAL.

TAKATA RECALL CAMPAIGN NUMBER 19S01. IN RESPONSE TO RECALL-VEHILCE WAS REPAIRED BY HAMMONAHASSET FORD, MADISON, CT. ON THE WAY BACK HOME AFTER PICKING UP THE VEHICLE FROM THE RECALL THE AIR BAG LIGHT ILLUMINATED. ALSO NOTICED THAT GLOVE BOX WAS NOT ALIGNED CORRECTLY AND THE DASHBOARD COMPARTMENT WAS NOT ALIGNED AS WELL. THE DASHBOARD WAS ALSO NOT RE-INSTALLED CORRECTLY .A SECOND APPOINTMENT WAS MADE AND THE SERVICE DEPARTMENT ADVISED THAT THE VEHICLE WAS REPORTING CODE B0028. I WAS ADVISED THAT I NEEDED TO PAY A $200 FEE TO HAVE THE COMPUTE CHECKED TO DETERMINE THE ISSUE. THE DEALER WAS ADVISED THAT THERE WAS NO ISSUE WITH THE AIRBAG LIGHT WHEN THE VEHICLE WAS BROUGHT IN FOR THE RECALL AND THEY DENIED TO CORRECT THE SITUATION CLAIMING THAT THE CODE WAS NOT ASSOCIATED WITH THE AIRBAG RECALL. I RESEARCHED THE CODE AND IT CAME BACK TO A FAULTY PASSENGER AIRBAG OR WIRING ISSUE. A COMPLAINT WAS ALSO FILED WITH FORD WITH NO RETURN RESPONSE. IT APPEARS THAT THIS IS NOT JUST A COINCIDENCE AS THE ERROR CODE IS RELATED TO THE PASSENGER SRS. NOW NO ONE CAN SIT SAFELY IN THE RIGHT FRONT AND RIGHT REAR PASSENGER SIDE OF THE VEHICLE AS THE ENTIRE RIGHT SIDE SRS IS DISABLED. NO RESPONSE FROM DEALER TO DATE AND SECOND CALL MADE TO FORD HEADQUARTERS.

I WAS DRIVING TO WORK AND A WARNING "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" CAME ON AND THE VEHICLE WAS THEN EXTREMELY DIFFICULT TO STEER. I AM GLAD I WAS NOT GOING AROUND A HIGH SPEED CURVE.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING, THE ADVANCETRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. ALSO, THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TAKEN TO WYNNE FORD (1020 W MERCURY BLVD, HAMPTON, VA 23666, (757) 838-3673) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE POWER STEERING FAILURE. THE VEHICLE WAS DRIVEN HOME WITHOUT BEING DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 128,800.

CHECK POWER STEERING AND ADVTRC LIGHTS COME ON STEERING WHEEL BECAME STIFF AND CAR IS UNDRIVE-ABLE IF THIS WAS TO HAPPEN AT HIGHWAY SPEED YOU BE IN BIG TROUBLE CRASH NO QUESTION LUCKY I WAS PULLING IN TO WALMART WHEN THIS HAPPENED BUT CAR IS UNDRIVEABLE TELL FIX

VEHICLE WAS STATIONARY, I CLOSED THE FRONT DRIVER DOOR AND THE LATCH BROKE AND THE DOOR WOULD NOT STAY CLOSED. I HAD TO PHYSICALLY HOLD THE DOOR SHUT WHILE DRIVING UNTIL IT WAS REPAIRED AT A COST OF OVER 400 DOLLARS. I NOTICED THIS PART HAS BEEN RECALLED ON THE 2013 AND 2014 MODELS. ANY CHANCE THAT THE 2011 MODELS WILL BE INCLUDED IN THIS RECALL?

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN THE VEHICLE WAS STARTED, "STEERING ASSIST FAULT" APPEARED ON THE SCREEN. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR STARTED TO FLASH. THE VEHICLE WAS TOWED TO LARRY H MILLER FORD (11595 6TH AVE, LAKEWOOD, CO 80215) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,900.

POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED THE POWER STEERING RACK AND REFUSED TO APPLY THE KNOWN ISSUE RECALL. THE DEALER STATED THAT ALTHOUGH OUR VEHICLE WAS MANUFACTURED IN THE HERMOSILLO PLANT DURING THE TIME PERIOD STATED IN THE RECALL, OUR VIN DID NOT REGISTER THE RECALL.

WHEN DRIVING IN TORRENTIAL RAIN FOR LONG PERIODS OF TIME WITH THE RAIN SENSING WIPERS ENABLED AND THE WIPERS WERE WIPING NEAR THEIR FASTEST SPEED AND THEY JUST STOP IN THE MIDDLE OF THE WINDSHIELD PUTTING ME IN A SITUATION WHERE I COULD NOT SEE THROUGH THE WINDSHIELD AND I FELT EXTREME DANGER AS I DID NOT KNOW WHAT TO DO AS I WAS DRIVING BEHIND AN 18 WHEELER TRUCK AND COULD NOT SEE THROUGH THE WINDSHIELD ANY LONGER. I HAD TO TAKE MY EYES OFF THE WINDSHIELD TO TURN THE CONTROL OFF THE WIPERS OFF AND ON AGAIN TO GET THEM TO CLEAR THE WATER AND GO BACK TO WIPING AS EXPECTED. THE DEALERSHIP REPLACED THE CONTROL STICK AND THAT DID NOT FIX IT THEN THEY REPLACED THE CONTROL STICK AND THE RAIN SENSOR AND THE DEALERSHIP MANAGER KENDAL SAID "THAT'S ALL WE'RE CAN DO!" I BELIEVE THAT THIS IS A SOFTWARE CONTROL OR MECHANICAL PART BREAKDOWN OR LOSS OF COMMUNICATION TO THE WIPER, BUT ALL THE FORD CONSUMER LINE SUGGESTED WAS THAT I COULD GO TO A DIFFERENT DEALERSHIP! THE WIPERS ARE EVEN COMING ON WHEN THERE IS NO RAIN AFTER STARTING THE CAR! THIS IS A DANGEROUS DRIVER SAFETY ISSUE AND FORD IS NOT TAKING THIS SERIOUS BECAUSE I AN BUT ONE PERSON REPORTING THIS. ONE OF THE SERVICE REPS WHEN I WAS IN FOR THE FIRST REPAIR SAID HE HAD SEEN THIS ON AN EXPLORER MODEL.

DRIVING IN CITY TRAFFIC, PROBABLY ABOUT 25 MPH AND WENT TO BRAKE AS SOMEONE MERGED INTO MY LANE BUT PEDAL WENT TO THE FLOOR WITH NO RESISTANCE. WARNING LIGHTS WENT OFF ON THE DASH REGARDING BRAKE FAILURE AND ABS AND ADVANCE TRAC. I WAS ABLE TO PULL THE EMERGENCY BRAKE AND MOVE INTO THE MIDDLE TURN LANE TO AVOID HITTING THE CAR IN FRONT OF ME. FROM THAT POINT ON BRAKES CEASED TO FUNCTION RELIABLY--SOMETIMES JERKING TO AN ALMOST STOP AND THEN NOTHING, SOMETIMES JUST NOTHING, HAD TO CONTINUE TO USE THE EMERGENCY BRAKE TO GET HOME AND TO THE DEALERSHIP IN THE AM AND IT IS BASICALLY A MIRACLE THAT I MADE IT SAFELY. THIS IS CLEARLY NOT A MECHANICAL PART WEARING OUT--LIKE BRAKE PADS ETC. BUT RATHER SOME KIND OF COMPUTER FAILURE THAT HAPPENS WITHOUT WARNING AND IS EXTREMELY DANGEROUS.

TAKATA RECALL. HAVING TROUBLE GETTING FOX FORD IN WAYNESBURG PA TO REPAIR THE RECALL

RED DASH LIGHT SHOWED BRAKE PROBLEM. BRAKES FAILED ENTIRELY.TRAVEWLING ON STREET LESS THAN 10 MPH. CAR WAS TOWED TP DEALER. A MODULE WAS REPLACED. TWO WEEKS LATER RED ABS BRAKE LIGHT WENT ON, BRAKE PEDAL WENT TO FLOOR TO STOP. TRAVELING ON CITY STREET LESS THAN 10 MPH. CAR WAS TOWED TO DEALER.

TAKATA RECALL I HAVE BEEN TRYING TO GET THIS ISSUE FIXED FOR THE PAST 2 YEARS. I HAVE CALLED DEALERSHIPS AND THE FORD CORPORATE MAIN OFFICE AS WELL. AFTER CALLING THE MAIN OFFICE AND OPENING A CLAIM, I RECEIVED A NOTICE IN THE MAIL THAT MY PARTS ARE NOW AVAILABLE. I CALLED THE DEALERSHIP RIGHT AWAY AND THEY TOLD ME THAT PARTS ARE NOT AVAILABLE FOR MY AIR BAG. EVERY TIME I SPEAK WITH SOMEONE TO GET THIS ISSUE FIXED, THEY TELL ME TO JUST NOT LET ANYONE SIT IN MY PASSENGER SEAT. THAT IS NOT AN OPTION FOR ME BECAUSE I HAVE 4 CHILDREN (2 THAT ARE TEENAGERS) AS LONG AS I DON'T GET IN AN ACCIDENT, MY CAR IS FINE BUT I DON'T WANT TO WAIT TO SEE WHAT'S GOING TO HAPPEN IF I DO AND MY CHILDREN ARE IN THE CAR!

TAKATA INFLATORS. I HAVE BEEN NOTIFIED BY FORD THAT THERE HAS BEEN A RECALL, I HAVE CALLED DIFFERENT DEALERS TO SCHEDULE A TIME TO PERFORM THE WORK NEEDED TO FIX THE PROBLEM AND ALL THEY HAVE TOLD ME IS THAT THEY DO NOT HAVE THE MATERIALS NEEDED TO COMPLETE THE WORK. THE PERSON I SPOKE TO SAID THAT THEY WILL NOTIFY ME BY PHONE OR TEXT. THIS HAS BEEN GOING ON FOR OVER A YEAR NOW.

TAKATA RECALL I HAVE MADE REPEATED VISITS TO MY LOCAL FORD DEALER AND THEY KEEP SAYING THEY HAVE NO REPLACEMENT PARTS FOR THE AIRBAG. ITS ALSO COME BACK NEXT MONTH. NOW THEIR SOLUTION IS TO NOT SIT IN THE PASSENGER SEAT. REALLY? ACCORDING TO YOUR DATA FORD HAS THE LOWEST COMPLETION RATE FOR REPLACING AIR BAGS, BY A SIGNIFICANT DIFFERENCE. WHY IS THIS? PLEASE HELP ME GET MY AIR BAG REPLACED.

POWER STEERING ASSIST FAULT THIS HAS HAPPENED ON 3 DIFFERENT OCCASIONS AND RESETS AFTER IT HAS SET FOR A PERIOD OF TIME. THE STEERING IS NEAR IMPOSSIBLE TO TURNING. IT HAS ONLY HAPPENED UPON START UP OF THE CAR. THE CAR CAN NOT BE DRIVEN WHILE THIS WARNING IS ACTIVE.

TAKATA RECALL - 1 YEAR AND COUNTING! THE DEALER (SCHULTZ FORD IN NANUET, NY) STILL HAS NO REPLACEMENT PARTS AND WILL NOT HAVE THEM ANYTIME SOON. IF WE WANT A RENTAL CAR WE MUST PUT OUT $1300 PER MONTH AND GET REIMBURSED 4-6 WEEKS LATER, A FINANCIAL HARDSHIP. I THOUGHT THE CLASS ACTION SUIT SETTLED THIS.

I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

WHILE MOVING ON A DRY, ASPHALT, CITY ROAD, APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES DID NOT ENGAGE AT ALL. THE EMERGENCY BRAKE WAS APPLIED TO STOP VEHICLE. THEN SLOWLY MOVING FORWARD AND RETESTING BRAKES PRODUCED THE SAME RESULT. THEN TURNED OFF IGNITION AND RESTARTED IGNITION. THEN NORMAL BRAKING FUNCTION RETURNED. TOOK CAR TO A MECHANIC AND NO CORRECTIVE TAKEN (EVERYTHING TESTED OK). INCIDENTALLY, LEFT FRONT AND REAR TIRES WERE RECENTLY SWAPPED. SO TREAD WEAR WAS DIFFERENT BETWEEN LEFT AND RIGHT TIRES ON EACH AXLE.

WHILE DRIVING AT HIGHWAY SPEEDS THE CAR LOST POWER. AFTER PULLING OVER WAS ONLY ABLE TO GO AT SLOW SPEEDS. NO OR LIMITED THROTTLE RESPONSE.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *TR

THE POWER STEERING ASSIST STOPS WORKING AND IT IS ALMOST IMPOSSIBLE TO STEER THIS HAS HAPPENED ON 2 OCCASIONS IN THE LAST 3 MONTHS. THE DASH DISPLAYS A POWER ASSIST FAULT BUT THERE ARE NO OBD CODES. THIS HAD A RECALL WHICH I HAD THE CAR IN FOR AND SINCE IT HAS HAPPENED A TOTAL OF 3 TIMES SINCE. THESE HAVE ALL OCCURRED AT LOW SPEED AND THE ONLY WAY TO CLEAR IT IS TO TURN THE CAR OFF AND RESTART.

RECEIVED NOTICE OF SAFETY RECALL NHTSA 16V-384. HAVE RECEIVED LETTERS THAT PART IS ON ORDER OVER LAST TWO + YEARS. DEALERSHIP IS DELAYING FIXING PROBLEM. DOES ANYONE HOLD MANUFACTURES RESPONSIBLE FOR FIXING A KNOWN PROBLEM IN A TIMELY MANNER?

MY 2011 FUSION ONLY HAS 61K MILES. ALL OF A SUDDEN, COUPLE OF DAYS AGO, THE BREAK WOULD GO ALL THE WAY TO THE FLOOR AND THE CAR WOULD BARELY STOP. I HAD TO USE THE PARKING BRAKE TO STOP. LUCKILY, I WAS IN A PARKING LOT AND TRYING TO PULL OUT OF A SLOT WHEN THIS HAPPENED. THE DASH HAD THE WRENCH SYMBOL AND ALSO BRAKE SYSTEM WARNING AND SERVICE ADVANCETRAC MESSAGE. I BARELY MANAGED TO STOP AND TURNED OFF THE ENGINE. AND ABOUT AN HOUR LATER, WHEN I STARTED THE VEHICLE THE WARNING MESSAGES WENT AWAY AND THE VEHICLE BEHAVED NORMALLY. WITHOUT TAKING CHANCES, I TOOK THE VEHICLE TO A LOCAL FORD DEALERSHIP AND EXPLAINED CLEARLY WHAT HAPPENED. THEY RAN SOME DIAGNOSTICS AND DETERMINED THAT THE ABS ECU AND THE ABS HCU UNIT NEED TO BE REPLACED (COST $3,125). WHAT REALLY APPALLS ME IS THAT A VEHICLE WITH ONLY 61K MILES WOULD COMPLETELY LOSE ITS BRAKING ABILITY AND PUT THE OCCUPANTS AND THE PEOPLE ON THE ROAD IN SERIOUS JEOPARDY. EITHER I COULD HAVE BEEN KILLED/INJURED IN A SERIOUS ACCIDENT IF I WAS ON A HIGHWAY OR I COULD HAVE EASILY RUN OVER A PEDESTRIAN OR A CYCLIST ON A CITY STREET. MAKES ME SHIVER THINKING OF THESE SITUATIONS.

WE HAD TO HAVE THE THROTTLE BODY REPLACED ON OUR FORD FUSION HYBRID 2011 BECAUSE THE ORANGE WRENCH LIGHT CAME UP ON THE DASH AND THE CAR SHUDDERED AND WAS NOT SAFE TO DRIVE. WE ALSO HAD TO PAY TO HAVE IT TOWED. FORD'S "CUSTOMER SATISFACTION PROGRAM 13N03" COVERS THE FUSION 2011 MODEL BUT EXPLICITLY DOES NOT COVER THE HYBRID. APPARENTLY THEY DO NOT WANT THEIR HYBRID CUSTOMERS TO BE SATISFIED. IT IS VERY UNSAFE THAT THE THROTTLE BODY CAN FAIL AT HIGHWAY SPEEDS, AND ALLOWING FORD TO WAIT UNTIL IT HAS FAILED TO REPLACE IT, AND REFUSING TO COVER THE COST FOR HYBRID MODELS, IS UNACCEPTABLE. THE VEHICLE WAS IN MOTION AT LOW SPEED WHEN IT FAILED.

BRAKE FAILURE..FORD FUSION A.B.S... I WAS EXITING A PARKING LOT AT APPROXIMATELY 20MPH FOR A RIGHT HAND TURN AT A STOP SIGN. AS I APPROACHED THE STOP SIGN, I WENT TO SLOW DOWN AND STOP, AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR- THE CAR DID NOT SLOW OR STOP. I GRABBED THE EMERGENCY BRAKE AND PULLED IT UP, AND THE CAR STILL DID NOT SLOW OR STOP. I WENT BEYOND THE STOP SIGN AND ROLLED INTO A CITY STREET. THERE WAS ONCOMING TRAFFIC SO I ACCELERATED TO BE AHEAD OF THE APPROACHING TRAFFIC. I VERY SLOWLY DROVE THE 1 MILE TO MY HOME. THE ABS LIGHT, BRAKE LIGHT, AND CHECK ENGINE LIGHT WERE ALL ON. THE VEHICLE WAS TOWED TO A FORD DEALER. THE BRAKES CHECKED OUT OK, HOWEVER, THE A.B.S. SYSTEM FAILED. THE A.B.S. MODULE AND A.B.S. CONTROL WERE FAULTY. THE SAME MODEL PARTS REPLACED THE FAULTY PARTS!!! WHEN WILL THE BRAKES FAIL AGAIN?? ONLY 63,000 MILES ON THE VEHICLE. THE FORD SERVICE ADVISOR STATED, "THE BRAKE FAILURE WAS DUE TO NOTHING YOU DID". THIS WAS A VERY FRIGHTENING EXPERIENCE AND THANK HEAVENS I WAS NOT DRIVING FASTER OR ON A FREEWAY. I KNOW OF 2 OTHER PEOPLE THAT HAVE HAD SIMILAR EXPERIENCES (BRAKES TO THE FLOOR AND NOT STOPPING) WITH FORD FUSION BRAKE FAILURE. I HAVE ENCOURAGED BOTH TO REPORT TO THE NHTSA, HOWEVER BOTH ARE FLEET CARS AND THEY ARE NOT THE OWNERS.

POWER STEERING FAILURE . I LOST POWER STEERING COMPLETELY. CAR ONLY HAS 76.181 MILES ON IT.BROUGHT INTO FORD DEALER AND THEY SAID IT WAS A POWER STEERING FAILURE. COST OF REPAIR 1500.00 PLUS TAX TO REPLACE. ITS AT KEYSER & MILLER FORD INC , COLLEGEVILLE PA TO REPLACE THE WHOLE POWER STEERING. LOT OF COMPLAINTS ON THIS ISSUE.IS WHY ISN'T THERE A RECALL ON THIS.....??? I SHOULDN'T HAVE TO PAY FOR THIS COMPLETE REPLACEMENT

I WAS DRIVING HOME FROM WORK GOING ABOUT 35 MPH ON A 2 LANE ROAD AND TRAFFIC IN FRONT OF ME SUDDENLY BRAKED HARD SO I DID ALSO. I HEAR THE ABS MAKE A NOISE AND THEN SEVERAL WARNING LIGHTS CAME ON AND I DIDN'T HAVE ANY BRAKES. I SWERVED TO THE SIDE OF THE ROAD TO AVOID AN ACCIDENT. I REALIZED THAT THE BRAKE WAS VERY SPONGY AND IF DEPRESSED TO THE FLOOR I HAD MINIMAL BRAKES. I TURNED THE CAR OFF AND THEN ON AND THE CONDITION HAD CLEARED AND MY BRAKES WERE NORMAL.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME VERY DIFFICULT TO MANEUVER. THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED AS THE FAILURE OCCURRED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD IN BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.