2014 Ford Fusion Hybrid

Routine

Owners filed 65 complaints about this vehicle with federal regulators, most often about the steering. It has been recalled 1 time.

When it fails
020k40k60k90k120k200k
50,000 milesMedian miles at failure

52 complaints record an odometer reading. Failures cluster around 010,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Steering12
100
Service Brakes10
100
Power Train10
000
Electrical System7
000
Structure › Body4
100
Engine4
000
Unknown or Other3
000
Seat Belts3
000
Fuel/Propulsion System2
000
Air Bags2
000

1 safety recall

Part 573 reports
Equipment › Electrical18V592000
Filed Sep 10, 201849,197 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Risk. An overheated cord can increase the risk of a fire.

Remedy. Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

What owners reported

Newest filings
Service Brakes
Filed Oct 31, 2025CA

Brake lights stay on even after turning off car. According to my research the problem is a brake pedal bumper that deteriorated. I actually found the rubber piece on the floor. Prior to finding out my brakes remained on, the red engine light turned on. I checked recalls for this problem, and there was one, but it was only valid for high humidity States. I live in California so I didn't qualify. Now, due to not knowing what the red light was about, and it being smog time, I cleared the engine light. Well, I didn't know that disqualifies my smog test because other codes were erased.now I have a car that is battery disconnect since I can't drive it due to not smog certified. All because of a rubber brake part falling off. I?called my dealer if it was covered by recall, they said no, even though there IS a recall for humid areas. I don't live in a humid area. So my case shows that it DOES NOT have to be humidity related. It's just a cheap quality part. I'm hoping this changes to include ALL areas. Thank you.

Back Over Prevention
Filed Sep 10, 2025MD

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.

Steering
Filed Mar 11, 202596,000 milesOH

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.

Power Train
Filed Oct 11, 202476,000 milesNC

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving 20 MPH, there was an abnormal sound coming from the front of the vehicle. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000.

Power Train
Filed Mar 3, 2023139,412 milesFL

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while the engine was idling, there was an abnormal metal scraping sound coming from the vehicle. The vehicle was taken to the local dealer who diagnosed that metal shavings were discovered inside the transmission fluid, and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 139,412.

Power Train
Filed Aug 19, 2022117,000 milesIL

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the vehicle rolled after parking. The gear shifter failed to move. The powertrain malfunction warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 117,000. VIN tool confirms parts not available.

Power Train
Filed Jun 1, 2022133,000 milesMS

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while the vehicle was stationary, he was unable to move the gear shifter out of park(P). The contact stated no warning light was illuminated. The contact was able to temporarily repair the end of the shifter cable with a dog leash and drove to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) and 19V362000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.

Steering
Filed May 9, 2022140,000 milesNY

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving approximately 70 MPH, the vehicle jerked sharply to the right while the power steering assist warning light and other unknown warning lights illuminated. The contact mentioned that the power steering failed to function as needed. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

Engine and Engine Cooling
Filed May 6, 2022129,000 milesGA

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving at various speeds, the vehicle would start overheating after 15 minutes of driving. The contact stated that the engine temperature warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission and water pump needed to be replaced. The vehicle was not repaired. The local dealer was contacted and notified of the failure; however, the contact was informed that the VIN was not under recall. The contact researched online and saw several complaints regarding the failure his vehicle had experienced. The manufacturer was not notified of the failure. The failure mileage was 129,000.

Steering
Filed Aug 11, 202090,000 milesOK

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. THE CONTACT STATED THAT AS SHE WAS PULLING OUT OF A BANK PARKING, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL CEASED. THE VEHICLE WAS TAKEN TO STUTEVILLE FORD OF ATOKA, LLC (1601 S MISSISSIPPI AVE, ATOKA, OK 74525), AND WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT HER HUSBAND WAS ABLE TO MOVE THE STEERING WHEEL AND DROVE THE VEHICLE TO HER RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.*DT*JB

Power Train
Filed Jul 25, 2019111,000 milesTX

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING 80 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT HEARD AN ABNORMAL NOISE AND SAW MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. WHILE ATTEMPTING TO PARK THE VEHICLE ON THE SIDE OF THE ROAD AND SHIFTING THE GEAR INTO PARK, THE VEHICLE FAILED TO STOP AND KEPT MOVING FORWARD. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AUTOMAX FORD (LOCATED AT 3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543, (888) 927-7951). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 111,000.

Service Brakes
Filed Jun 15, 201949,700 milesOR

LEAVING HOME IN THE MORNING, CAR STARTED AND RAN NORMALLY, 1 BLOCK LATER, PRESSED BRAKE PEDAL AND IT WENT ALL THE WAY TO THE FLOOR. HAD TO REALLY STAND ON IT TO STOP THE CAR. BRAKE SYSTEM, ABS, TRACTION CONTROL, PARKING BRAKE WARNING LIGHTS AND MESSAGES ALL ACTIVATED. PARKING BRAKE LOCKED UP AND THE CAR HAD TO BE TOWED TO DEALER. REPLACED PARKING BRAKE SWITCH, REAR BRAKE PADS, AND RODENT-CHEWED WIRING. WORKED FINE FOR A COUPLE MONTHS. THEN, DRIVING CLOSE TO HOME ABOUT 35 MPH, BRAKES FAILED AGAIN. STANDING ON BRAKE PEDAL STOPPED CAR IN (ESTIMATED) DOUBLE NORMAL DISTANCE. ALL BRAKE-RELATED WARNING LIGHTS AND MESSAGES ACTIVATED, PLUS SERVICE REAR PARK ASSIST MESSAGE. PARKING BRAKE LOCKED UP. TOWED TO DEALER. SERVICE WRITER SAW LIGHTS AND MESSAGES, BUT TECHS LATER COULDN'T FIND MALFUNCTION, NO CODES SET. DEALERSHIP MADE NO REPAIRS, SENT ME HOME WITH A CAR I AM AFRAID TO DRIVE. WHEN ASKED IF THIS IS A KNOWN ISSUE, THEY PRETENDED NOT TO KNOW, AND DIDN'T PLAN TO CONTACT FORD ABOUT IT. IN MY OPINION, A SOFTWARE OR ELECTRICAL PROBLEM THAT CAUSES THE CAR TO LOSE BRAKING IS A PRETTY SERIOUS DESIGN FLAW. ACCORDING TO NTHSA DATABASE AND INTERNET FORUMS, THIS IS A KNOWN ISSUE, AND SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED. AT THE VERY LEAST, GOOD-FAITH BUYERS SHOULD NOT BE LEFT HOLDING THE BAG.

Unknown or Other
Filed Jun 8, 201990,800 milesIN

I WAS DRIVING ON THE HIGHWAY WHEN MY CAR SHUT OFF. NO WARNING, IT JUST SHUT OFF. I HAD TO COAST TO THE SIDE OF THE ROAD. AFTER I PUT THE CAR IN PARK, IT STARTED BACK UP WITH NO PROBLEM.

Electrical System
Filed May 28, 2019100 milesFL

THE REAR VIEW BACKUP CAMERA FAILS. I HAVE TAKEN THIS VEHICLE TO MULTIPLE DEALERSHIPS TOTALING AT LEAST A DOZEN TIMES FOR REPAIR. THE DEALER HAS REPEATEDLY BEEN UNABLE TO REPAIR THIS PROBLEM.

Structure › Body
Filed Apr 25, 201937,474 milesNV

FRONT DRIVER'S DOOR FAILED TO LATCH. THERE IS NO WAY TO SECURE THE DOOR CLOSED. THIS IS A LIFE-THREATENING DRIVING SAFETY ISSUE AND THEFT ISSUE THERE IS A RECALL ALREADY IN PLACE HOWEVER MY VIN FALLS OUT OF THE PREVIOUSLY ANNOUNCED RANGE. THE RECALL SHOULD BE REOPENED AND EXPANDED.

Steering
Filed Apr 14, 2019TN

I WAS NOT INFORMED BY THE MANUFACTURER ABOUT THIS RECALL OR WHEN AND HOW TO GET IT REPAIRED. I HAD TO FIND OUT ONLINE MYSELF WHEN I WAS SEARCHING MY VIN.

Fuel/Propulsion System
Filed Apr 1, 2019NY

EMISSION RECALL14E02 WHICH STATES VET MAY BE EQUIPPED WITH AN IMPROPERLY FUNCTIONING ON-BOARD EMISSION-RELATED DIAGNOSTIC SYSTEM THAT DOES NOT MEET CALIFORNIA STANDARDS AND REGULATIONS, WHICH ALSO APPLY IN MASSACHUSETTS, MAINE, NEW YORK AND VERMONT. DISABLED EMISSION-RELATED MONITORS ARE UNABLE TO WARN OF AN EMISSION CONTROL MALFUNCTION. VEHICLE WHEN BEING OPERATED SMELLS AND CAUSES OCCUPANTS TO CHOKE.

Power Train
Filed Mar 28, 201955,000 milesMA

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING AT ANY SPEED, THE TRANSMISSION MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO KELLY FORD (420 CABOT STREET, BEVERLY, MA 01915, (888) 865-9541) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFT WAS FAULTY AND THE TRANSMISSION AXLE WAS LEAKING. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE'S WARRANTY HAD EXPIRED; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR. THE FAILURE MILEAGE WAS 55,000.

Power Train
Filed Jan 27, 201990,000 milesMD

THIS VEHICLE STARTED OVERHEATING AND THE RADIATOR IS LEAKING AND IT HAS BEEN IN FOR SERVICE REGULARLY AND NOTHING IS EVER FOUND. THIS IS AN ISSUE A LOT OF PEOPLE HAVE YET THERE IS NO RECALL UNDER MY VIN. I CAN NOT DRIVE THE CAR AND IT GOES TO LIMP MODE, THIS CAR IS BARELY 5 YEARS OLD

Structure › Body
Filed Jan 23, 201990,000 milesMD

THE HOOD WILL NOT OPEN AND IT IS JAMMED AND NOTHING WAS WRONG WITH IT BEFORE, THE PIECES ARE CHEAP AND THEY SHOULDN'T BREAK LIKE THAT

20 of 65 complaints, reproduced as filed.

Across model years

Worst on record: 2010
YearComplaintsRecallsFiresDeathsAssessment
20208000Routine
201935010Routine
201859011Fatalities reported
201769010Routine
201653000Routine
201546200Routine
2014 — this page65100Routine
2013126140Routine
201296000Routine
2011132002Fatalities reported
2010508000Above average

Compare every Fusion Hybrid year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Sep 10, 2018. Source: NHTSA Office of Defects Investigation.