Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
REPETITIVE HEADLIGHT LOW-BEAM BULBS APPEARING TO BE BURNT OUT; MECHANIC SAID THAT THE 'CONNECTOR' IS DISINTEGRATING. THIRD NEW BULB WAS INSTALLED 3 DAYS AGO; SINCE THEN WHEN HEADLIGHTS ARE ON LOW-BEAM, THE HEADLIGHTS COMES ON AND WITHIN MINUTES GOES OUT AND THEN WITHIN MINUTES GOES ON AGAIN; ETC. SO TO HAVE HEADLIGHTS WE NEED TO RUN ON HIGH BEAM. THIS OCCURS AT ALL TIMES WHEN USING HEADLIGHTS WHETHER THE VEHICLE IS STATIONARY OR IN MOTION.
WHEN DECELERATING, MY CAR SOMETIMES "JERKS", ACCOMPANIED BY MULTIPLE WARNING LIGHTS AND--DANGEROUSLY--A TOTAL LOSS OF ENGINE POWER. THE CAR GOES DEAD, IN THE MIDDLE OF THE ROAD, AND HAS TO BE RESTARTED BY REMOVING THE KEY AND REINSERTING IT. THIS COULD CAUSE A COLLISION BOTH FROM BEHIND (BY SOMEONE WHO DOESN'T REALIZE THAT THE CAR HAS JUST "DIED"--ESPECIALLY AT NIGHT), AS WELL AS THE "JERK" POTENTIALLY CAUSING ME TO COLLIDE WITH SOMEONE IN FRONT. MY DEALERSHIP TOLD ME THAT FORD HAD "PUT OUT A BULLETIN" REGARDING THIS ISSUE, WHICH CALLED FOR THE INSTALLATION OF A NEW WIRING HARNESS. AND YET--INEXPLICABLY GIVEN THAT THIS IS A SAFETY HAZARD--THIS APPARENTLY "KNOWN" ISSUE IS NOT TREATED AS A RECALL, WITH ME BEING CHARGED MORE THAN $500 FOR PARTS AND LABOR. I'VE SEEN NUMEROUS REPORTS OF PEOPLE WITH THE SAME ISSUE, MANY WITH LESS MILEAGE THAN MYSELF (97,000), SO I'M SHOCKED THAT A RECALL HASN'T HAPPENED, ESPECIALLY GIVEN THE DANGER THAT THIS ISSUE POSES TO THE CAR'S OCCUPANTS AND THOSE NEARBY.
POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.
WHILE DRIVING 35-40 MPH IN THE CITY, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW LIGHTS CAME ON AS WELL AS TCS OFF AND TCS ON INDICATORS AND IT WAS BECOMING HARDER TO DRIVE. ONCE I REACHED MY DESTINATION AND I RESTARTED THE CAR I HAD NO POWER STEERING ASSIST. THIS IS THE SECOND OCCASION. FIRST TIME MY BOYFRIEND WAS DRIVING 11/20/15 AND DESCRIBED THE SAME OCCURANCES. IT WAS TAKEN TO A FORD DEALER FT WAYNE INDIANA AND WAS TOLD IT WAS THE STEERING GEAR. THIS WAS REPLACED AND IVE LEARNED THAT ITS BEEN PART OF A RECALL. SO $1700 LATER IT WAS FINE. PICKED UP MY VEHICLE DEC 1 THEN THE SECOND OCCURANCE WAS JUST 10 DAYS LATER ON DEC 11. TAKEN TO THE DEALER ONCE AGAIN. THE DEALER CLEARED THE CODES AND RECALIBRATED AND POWER STEERING WAS BACK BUT NOW IM TOLD THE CONTROL ARMS CAUSED IT THIS TIME.
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE STALLED AND VARIOUS WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COOLING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED, CAUSING THE VEHICLE TO CRASH INTO A GUARD RAIL. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT). THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE HEAD AND FACE THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
WHILE DRIVING FROM LOS ANGELES TO PHOENIX IN THE SUMMER, THE CAR SUDDENLY FLASHED A RED WARNING LIGHT, AND SHUT THE ENGINE OFF WITH THE CAR MOVING AT FREEWAY SPEED. AFTER PULLING TO THE SIDE OF THE ROAD, AND TURNING THE ENGINE OFF AND ON AGAIN, THE CAR GAVE NO INDICATION THAT SOMETHING HAD HAPPENED. IT SHUT OFF AGAIN TEN MILES LATER, AND AGAIN, AND AGAIN. I TURNED AROUND AND BROUGHT THE CAR HOME AND TOOK IT TO A DEALER. THEY REPLACED THE HYBRID COMPUTER, BUT IT DID THE SAME THING AGAIN DRIVING TO LAS VEGAS A FEW MONTHS LATER. THE DEALER CLEANED THE THROTTLE BODY, AND SAID EVERYTHING WAS GOOD. IT HAS SINCE DONE IT AGAIN AND AGAIN, SOMETIMES JUST MERGING ONTO THE FREEWAY NEAR MY HOME. REPEATEDLY, THE CAR HAS LOST POWER - USUALLY ON THE FREEWAY, AND OFTEN WITH MY FAMILY IN THE CAR. I TRY NOT TO LET MY WIFE DRIVE IT AT THIS POINT, BECAUSE I'M WORRIED THAT SHE'LL EITHER GET STRANDED WITH THE KIDS, OR GET HIT BY SOMEONE WHEN THE CAR SHUTS OFF ON THE FREEWAY. WE NO LONGER DRIVE IT SIGNIFICANT DISTANCES.
LOST POWER ON HIGHWAY
LOST POWER STEERING AND THE ADVANCE TRACK SYSTEM. THE STEERING WHEEL WAS TO HARD TO TURN FOR MY WIFE AND MADE THE CAR UNDRIVEABLE. IT WAS TRAILERED TO A DEALER FOR REPAIR. THIS A COMMON PROBLEM FOR THIS YEAR AND VERY COSTLY TO FIX.
IN A SHOPPING PLAZA WENT TO STOP AT A STOP SIGN AND BRAKES BECAME SPONGY AND CAR WAS VERY DIFFICULT TO STOP WHERE NORMALLY EXPECTED. WHEN FINALLY STOPPED IT SEEMED TO WANT TO LURCH AHEAD DASHBOARD HAD A RED " BRAKE SERVICE" WARNING LIGHT AND THEN A NUMBER A NUMBER OF YELLOW WARNINGS APPEARED. HAPPENED AGAIN AT ANOTHER STOP SIGN ON MY WAY HOME. DROVE TO THE NEAREST DEALER WHERE CAR IS SERVICED AND THEY PULLED A CODE C1012 MEMORY CONTINUOUS CODE. THEY COULD NOT RECREATE THE PROBLEM AND RELEASED THE CAR BACK TO ME. IN SEP 2015 CAR HAD SOFTWARE UPDATED AFTER A " TOOL" KEPT APPEARING. AFTER YOU TURNED OFF CAR THEY BRAKES SEEMED TO WORK OK. I'M CONCERNED IF THIS HAPPENS ON FREEWAY.
ACCELERATION WENT OUT. JUST QUIT WORKING WHILE ON INTERSTATE. FORTUNATELY WAS ABLE TO COAST OVER THREE LANES TO SHOULDER. FORD DEALER MECHANIC TOLD ME "HAVE TO RESET COMPUTER. THAT IT HAPPENS". IT WAS SECOND TIME IT HAPPENED. FIRST TIME WAS THREE YEARS AGO WHILE PULLING OUT OF PARKING LOT. *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
WAS AT DR APPOINTMENT WITH MY SON, BACKED UP AND THE STEERING POWER SERVICE LIGHT POPPED UP! LOST ALL POWER STEERING WHEN DRIVING TO GET IT HOME, COULD OF DIED!!! I CALLED FORD TO TOW CAR, AND THEY SAID MY WARRANTY RAN OUT 1,000 MILES AGO...... THERE ARE SOOO MANY COMPLAINTS THAT THIS SHOULD BE A RECALL TO SAVE LIVES!!!!! I WILL NEVER BUY A FORD AGAIN! PART COSTS ABOUT $1400-1600??????? I PLAN ON TRADING THIS CAR I LOVED IN! *TR
STARTED CAR, WENT TO BACK UP AND NOTICED VERY QUICKLY I HAD NO POWER STEERING - POWER STEERING ASSIST FAULT ERROR MESSAGE DISPLAYED. I AM CURRENTLY UNABLE TO USE MY FORD FUSION DUE TO THE LACK OF POWER STEERING. IT WOULD BE HAZARDOUS FOR ME TO TRY AND DRIVE MY FUSION AT THIS TIME. *TR
POWER STEERING WARNING MESSAGE AND ADVANCETRAC ASSIST BOTH BECAME ILLUMINATED AFTER NORMAL DRIVING. THIS IS THE 3RD TIME THIS HAS OCCURRED. THE FIRST WAS JUST OVER 38000 MILES, THE SECOND AT 75000 MILES AND NOW THIS WEEK AT 89000 MILES. AFTER TURNING OFF VEHICLE AND TURNING BACK ON, THE INDICATOR MESSAGES WENT FROM JUST A WARNING TO THE WHOLE SYSTEM BECOMING DISABLED. POWER STEERING IS COMPLETELY OFF AND STEERING IS NEARLY IMPOSSIBLE. WE WERE 200 MILES FROM HOME ON A HOLIDAY WEEKEND KNOWING IT WOULD BE DIFFICULT TO GET TOWING SO WE DECIDED TO MAKE THE DRIVE WITHOUT POWER STEERING. A VERY DANGEROUS SITUATION FOR US. FORD KNOWS ABOUT THESE PROBLEMS AND THERE ARE THOUSANDS OF COMPLAINTS ONLINE. A RECALL HAS TO BE MADE. THE FIRST TIME IT HAPPENED I TOOK IT TO THE DEALER AND THEY WANTED $3200 FOR AN ENTIRE STEERING SYSTEM. MY CAR WAS ONLY 2000 MILES ABOVE WARRANTY AND THEY WOULDN'T COVER IT. SO I HAD THEM RESET THE CODE AND THE STEERING BEGAN WORKING AGAIN FOR ANOTHER THREE YEARS WITHOUT INCIDENT. PLEASE PROTECT THE CONSUMER AND THE PUBLIC'S SAFETY BY MAKING FORD RECALL THE FUSION. IT CLEARLY HAS A STEERING FLAW. THANK YOU. *TR
1. THE 2011 FORD FUSION HYBRID IS EQUIPPED WITH A POWER POINT PROVIDING 110 VOLTS ALTERNATING CURRENT (VAC) TO A 3-PRONG RECEPTACLE LOCATED IN THE REAR SEAT AREA OF THE CENTER CONSOLE. THE 110 VAC POWER POINT IS EQUIPPED WITH A SAFETY CAP AND A SAFETY TWIST TAB THAT PROVIDE PROTECTION FROM INSERTING ANY OBJECT INTO THE POWER POINT OTHER THAN THE 110 VAC ELECTRICAL DEVICE PLUG. 2. A CHILD LEAVING OUR VEHICLE HAD A FOOT ENTANGLED WITH A 3-PRONG CORD CONNECTED TO THE POWER POINT, RESULTING IN DISASSEMBLY OF THE SAFETY CAP FROM THE BODY OF THE POWER POINT. THE DISASSEMBLED POWER POINT EXPOSES TWO BRASS ELECTRICAL CONTACTS WITH 110 VAC. A PERSON ATTEMPTING TO REASSEMBLE THE SAFETY CAP WITH THE POWER POINT BODY WHILE THE ENGINE IS RUNNING MAY CONTACT THE HIGH VOLTAGE CONTACTS, RESULTING IN A BURN INJURY OR DEATH BY ELECTROCUTION. 3. THE POWER POINT SHOULD BE RECALLED AND REPLACED WITH A SIMILAR DEVICE THAT CANNOT BE DISASSEMBLED. *TR
WHEN DRIVING THROUGH TOWN AT 25 MPH A WARNING SOUND AND TEXT "SERVICE STEERING SYSTEM NOW" CAME ON THE DASH AND STEERING WAS VERY DIFFICULT, REQUIRING ALL MY ARM STRENGTH TO STEER THE CAR AT LOW SPEEDS. I WAS ABLE TO PARK WITHOUT INCIDENT. I TURNED THE CAR OFF THEN BACK ON . THE SAME MESSAGE APPEARED. I DROVE THE CAR HOME, THEN THE NEXT DAY TO THE FORD DEALER WITH NO POWER STEERING AND LOTS OF PHYSICAL EFFORT TO KEEP THE CAR ON THE ROAD. HAD THIS OCCURRED THE PREVIOUS DAY WHEN I WAS ON I-66I IN NORTHERN VA , IT COULD HAVE BEEN VERY BAD. WHY WOULD THIS HAPPEN IN A 3 YEAR OLD CAR THAT COSTS 35K? *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
STEERING THE VEHICLE BECAME HARDER OVER THE WEEKEND. NOT SIGNIFICANTLY, BUT SOMEWHAT MORE DIFFICULT THAN NORMAL. IT FELT LIKE I WAS FIGHTING THE STEERING SOME. IT WANTED TO DO ONE THING AND I WANTED IT TO DO SOMETHING ELSE. BEFORE I WAS ABLE TO GET IT IN THE SHOP, THE STEERING BEGAN TO CATCH EACH TIME THE WHEEL WAS TURNED IN THE OPPOSITE DIRECTION. IT DID NOT AFFECT DIRECTIONAL CONTROL, BUT WAS AN ANNOYANCE. THE STEERING WHEEL PRESSURE REQUIRED TO TURN REMAINED THE SAME AS AFTER THE INITIAL INCIDENT. WHEN TAKEN TO THE SHOP, THEY INDICATED THE ELECTRONIC STEERING CONTROL WAS MAKING A NOISE AND POSSIBLY CAUSING THE CATCHING AND RECOMMENDED I TAKE IT TO THE DEALER. THE DEALER REPLACED THE ENTIRE RACK AND PINION SYSTEM AND THE ASSOCIATED ELECTRONIC STEERING CONTROL AT SIGNIFICANT COST. THIS IS THE FIRST TIME I HAVE EVER HAD STEERING ISSUES ON ANY CAR AND MOST OF MY VEHICLES ARE NOT REPLACED UNTIL CLOSE TO 200,000 MILES. I RESEARCHED THE ISSUE AND FOUND THAT NHTSA IS INVESTIGATING THE STEERING ON THE FUSION AND WANT TO PROVIDE THIS INFORMATION FOR THE INVESTIGATION. *TR
NORMAL DRIVING IN 55 MPH ZONE CAR SUDDENLY WOULD NOT ACCELERATE PAST 40 MPH. NOTICED WRENCH LIGHT ILLUMINATED. TURNED CAR AROUND AND PROCEEDED TOWARD HOME. ENGINE REVVED AT STOPPING BUT COULD NOT GET OUT OF WAY OF FAST TRAFFIC. ALMOST HIT IN REAR SEVERAL TIMES. FLASHER EMERGENCY LIGHTS NECESSARY. GOOGLED ISSUE TO SEE THAT IT IS A DEFECT AND NHTSA HAS DECIDED TO LET FORD HANDLE RESOLUTION. FOX IN CHARGE OF THE HEN HOUSE AGAIN. THANKS AGAIN TO ANOTHER GOVERNMENT CONSUMER PROTECTION AGENCY THAT WILL NOT PROTECT US. CALLED FORD CORPORATE CUSTOMER SERVICE AND OF COURSE MY VEHICLE IS NOT PART OF THE FORD "CUSTOMER SATISFACTION" REPAIR. WHY AM I NOT SURPRISED? *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION MALFUNCTIONED AND THE VEHICLE LOST ALL POWER. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,170.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE STEERING NOW WARNING MESSAGE ILLUMINATED AS THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT MERGED OVER TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND THE STEERING RESUMED NORMAL OPERATION. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THEY STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER REPROGRAMMED THE ELECTRICAL POWER STEERING BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE.
BRAKE WARNING LIGHTS CAME ON AND TOTAL LOSS OF BRAKES. THIS HAS HAPPENED TWICE IN TWO WEEKS. HAS BEEN TO A FORD DEALER TO HAVE THE PROBLEM LOOKED AT THEY FOUND NOTHING, TOLD ME TO DRIVE THE CAR AND IF IT HAPPENS AGAIN THEY WOULD PUT THE CAR ON AN ELECTRONIC TESTER. THE PROBLEM DID SHOW UP AGAIN ON OCTOBER 26,2014,I WILL BE TAKING THE CAR BACK TO THE FORD DEALER. *TR
THE CAR BEGAN TO PULL TO ONE SIDE INTERMITTENTLY. IT WAS EASY TO CORRECT BUT WHEN I RELAXED MY GRIP ON THE STEERING WHEEL IT TURNED LEFT. THIS OCCURRED INTERMITTENTLY SINCE, SOMETIMES SEVERAL TIMES IN A FEW MINUTES, SOMETIMES ONLY A FEW TIMES PER WEEK. THIS SEEMS TO HAPPEN MORE OFTEN WHEN I APPLY THE BRAKE. I TOOK THE CAR TO THE FORD DEALER ON MAY 17, 2014. THEY WERE UNABLE TO FIND ANYTHING IN THE COMPUTER OR REPLICATE THE PROBLEM WHILE DRIVING THE CAR. THE PROBLEM CONTINUES INTERMITTENTLY. AT PRESENT IT HAS ONLY BEEN A MINOR ISSUE BUT I BELIEVE IT WOULD BE DANGEROUS IF THE PULL WAS STRONGER OR IT TOOK MORE EFFORT TO CORRECT THE STEERING. *TR
DRIVE BY WIRE THROTTLE BODY FAILED, CAUSING CAR TO LOSS ALL POWER ON CROWDED HIGHWAY AT HIGH SPEED. HAD TO CROSS SEVERAL LANES OF HEAVY TRAFFIC TO GET TO OFF HIGHWAY SAFELY. BARELY AVOIDED SEVERAL ACCIDENTS TRYING TO GET PULLED OUT OF TRAFFIC LANES. *TR
WHILE ATTEMPTING TO PARK THE CAR, THE POWER STEERING FROZE. WITH GREAT EFFORT I WAS BARELY ABLE TO TURN THE WHEEL AND COMPLETE THE PARKING. AFTER TURNING THE ENGINE OFF, FOR SOME UNKNOWN REASON, I TURNED THE ENGINE ON AGAIN AND THE POWER STEERING WAS OPERATING NORMALLY. THE NEXT DAY I DROVE TO THE NEAREST FORD DEALERSHIP AND THE STEERING WAS NORMAL. THE REPAIR CHARGE FOR REPLACING THE ELECTRONIC STEERING MECHANISM WAS $1704. I HAVE SINCE LEARNED (VIA GOOGLE) THAT THIS PROBLEM IS COMMON IN FORD VEHICLES THAT HAVE SWITCHED FROM HYDRAULIC TO ELECTRONIC POWER STEERING. HAD THE POWER STEERING LOCKED WHILE I WAS SWITCHING LANES IN HEAVY TRAFFIC, OR ATTEMPTING TO PASS ON A TWO LANE ROAD, I MIGHT NOT HAVE BEEN ABLE TO WRITE THIS NOTE. CLEARLY, A RECALL IS IN ORDER. *TR
THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR
DRIVING SOUTHBOUND RT 55 IN NJ, TRAVELING ON OLDER PAVED ROAD SURFACE WITH SOME DISCONTINUITIES AND RIDGES, FELT A SUDDEN SHOCK IN STEERING WHEEL AND VEHICLE PULLED TO LEFT. SLOWED TO SHOULDER TO EXAMINE TIRE, WHEEL ETC. NO NOTICEABLE PROBLEM. VEHICLE WAS DRIVABLE AND SHORTLY AFTER DEVELOPED A GRINDING NOISE IN THE FRONT END. DETAILED INSPECTION REVEALED A DRIVER SIDE FRONT COIL SPRING FAILURE, COMPLETE SHEAR AT SECOND COIL FROM THE BOTTOM OF THE SPRING. RESPONSE FROM FORD WAS TOUGH LUCK. HAD MY WIFE BEEN DRIVING, THIS WOULD HAVE BEEN A LEGAL ISSUE BY NOW. *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL BECAME HARD TO TURN. THE CONTACT COASTED OVER TO THE EMERGENCY LANE AND NOTICED THAT THE "POWER STEERING ASSIST FAILURE" AND "TRACTION CONTROL" WARNING LIGHTS WERE ILLUMINATED. THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
INDICATOR LIGHT "WRENCH" CAME ON TO INFORM ME OF AN ISSUE. THEN SHORTLY THEREAFTER, A LIGHT CAME ON THAT SAID "SERVICE ACCUTRAC" (TRACTION CONTROL SYSTEM). I TOOK THE CAR TO THE DEALER WHO THEN TOLD ME THAT THE POWER STEERING GEAR HAD TO BE REPLACED AND THAT THE TRACTION CONTROL HAD TO BE REPROGRAMMED. I'M CONCERNED BECAUSE I SEE A HISTORY OF POWER STEERING RECALLS ON MANY FORD MODELS BETWEEN 2010 TO TODAY AND WONDER IF THIS IS A RECURRING PATTERN WITH THE 2011 FUSION HYBRID MODEL, THAT IS NOT YET "REALIZED". *TR
SERVICE POWER STEERING NOW AND SERVICETRACT MESSAGE DISPLAYED, STEERING WHEEL WAS VERY STIFF AND I COULDN'T STEER CAR. MY CAR HAD TO BE TOWED TO A FORD DEALERSHIP AND THEY TOLD ME PROBLEM WAS DUE TO A PRE-EXISTING DEFECT. *TR
AT 38,000 MILES JUST OVER THE MANUFACTURE WARRANTY HAD EXPIRED THE DRIVER'S DOOR INSIDE HANDLE NO LONGER OPENS THE DOOR FROM THE INSIDE. THE WAY YOU MUST EXIT THE VEHICLE IS TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE WHICH IS A SAFETY ISSUE. IF THE VEHICLE WERE INVOLVED IN AN ACCIDENT NOT AN EFFICIENT OR QUICK WAY TO EXIT THE VEHICLE. THIS IS A COMMON PROBLEM AND FORD DOES NOT COVER THIS REPAIR EVEN WITH THE FORD ESP COVERAGE SO YOU MAY WANT TO CONSIDER THAT PURCHASE. SO I WILL PAY FOR THIS REPAIR ALONG WITH MANY OTHER OWNERS OF THE FORD FUSION, BUT IT IS QUITE APPARENT THAT; THIS IS AN ENGINEERING PROBLEM THEY CHOSE NOT TO ADDRESS, AND THEY DO NOT STAND BEHIND HELPING CUSTOMERS WHO HAVE THIS PROBLEM. MY OTHER VEHICLE IS A LEXUS, AND WHEN SOMETHING BREAKS SUCH AS A SEAT LATCH WHILE IN THE EXTENDED WARRANTY I PURCHASED, THEY FIX IT NO QUESTIONS ASKED, SOMETHING FOR ME TO CONSIDER THE NEXT TIME I VEHICLE SHOP. I DON'T MIND PURCHASING A NEW VEHICLE AND PAYING FOR IT FOR 5 YEARS BUT WOULD EXPECT THE MANUFACTURER TO STAND BY THEIR PRODUCT, AND TO ADDRESS SAFETY ISSUES QUICKLY. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Ford Fusion Hybrid → · Every Fusion Hybrid year → · How the figures are calculated →