TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. FRED BEANS FORD OF BOYERTOWN (525 PA-100, BECHTELSVILLE, PA) WAS CONTACTED, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE STEERING GEAR ASSEMBLY WAS REPLACED AT THE SAME DEALER APPROXIMATELY THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
2011 Ford Fusion Hybrid complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
TAKATA RECALL : MY SPOUSE AND I HAVE BEEN WAITING ON PARTS TO COME OUT FOR THIS RECALL SINCE MID-2016, ABOUT TWO YEARS AGO, AND RECEIVED A LETTER IN THE MAIL AS LATE AS DECEMBER 2017 SAYING THAT THERE HAS BEEN A DELAY WITH THE REPLACEMENT PARTS' PRODUCTION. THIS IS AN ABSURD AMOUNT OF TIME TO HAVE TO WAIT FOR A SAFETY REPLACEMENT PART. IT HARMS THE RESALE VALUE OF OUR VEHICLE AND WILL POTENTIALLY HARM MY WIFE, WHO OFTEN SITS IN THE FRONT SEAT PASSENGER SEAT. LET'S GET SOME REGULATORY AUTHORITY AND FORCE FORD TO RESPECT THEIR DRIVERS' SAFETY AND TIME!
AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK BRAKE SYSTEM LIGHT. I CHECKED THE FLUIDS, WHICH ALL SEEMED TO BE FINE. HOWEVER, THE BRAKES WOULD NOT STOP THE VEHICLE UNLESS PRESSED COMPLETELY TO THE FLOOR. THIS DRASTICALLY AFFECTED THE STOP TIME WHICH WOULD DEFINITELY LEAD TO AN INCREASED RISK OF AN ACCIDENT. I ENDED UP HAVING TO GET THE VEHICLE TOWED AS I DID NOT WANT TO RISK DRIVING IT HOME.
THE BRAKES SUDDENLY BECAME INEFFECTIVE AND REQUIRED A LOT OF PRESSURE TO BRING THE CAR TO A STOP. THE BRAKING LIGHT SYSTEM CAME ON WHEN THIS HAPPENED. WHEN THE CAR WAS TURNED OFF ON AGAIN IT SEEMED TO RESET ITSELF. I TRIED TO GET THE BRAKE SOFTWARE UPDATED BY FRONTIER FORD IN SANTA CLARA AND THEY WOULD NOT DO IT WITHOUT CHARGING ME. THEY SAID IT WAS OUT OF WARRANTY AND IT WAS NOT COVERED. THIS IS DESPITE THE FACT THAT THIS PROBLEM HAS BEEN COVERED IN THE PAST AND THERE HAVE BEEN MANY COMPLAINTS ABOUT IT.
WAS DRIVING ON THE HIGHWAY ABOUT 65-70 MPH E-BREAK LIGHT CAME ON AND CAR TURNED OFF TRACTION CONTROL TRY BREAKING BREAK PADS WHERE VERY SOFT AND HAD THE FELLING LIKE YOU COULD NOT STOP VERY SCARY FORD SHOULD RECALL THOSE CARS AND FIX IT VERY DANGEROUS OR DEADLY
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING WHILE THE CONTACT WAS SWITCHING LANES. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE WHERE THE FAILURE WAS STILL PRESENT. THE CONTACT OWNED A DIAGNOSTIC MACHINE AND THE CODES INDICATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER (MCCLARY FORD, 1104 US HWY 72 E, ATHENS, AL 35611) WAS CONTACTED AND STATED THAT AN APPOINTMENT FOR DIAGNOSTIC TESTING NEEDED TO BE SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
TAKATA RECALL THE PARTS NOT BEING AVAILABLE FOR REPLACEMENT IS GOING ON FOR ENTIRELY TOO LONG. WE HAVE BEEN TOLD THERE MAY BE SIGNIFICANT BODILY INJURY OR EVEN DEATH DUE TO AN EXPLODING AIRBAG, BUT NOTHING HAS BEEN DONE FOR 2 YEARS. ALSO, IT APPEARS OTHER CAR MANUFACTURERS ARE GETTING PARTS, WHILE FORD IS NOT. IT SEEMS THE MOST AT RISK CARS SHOULD BE GETTING AIRBAGS REPLACED FIRST, NOT THOSE WHOSE MANUFACTURER HAS THE MOST "PULL!" IT APPEARS NO ONE CARES WHO GETS HURT! I CANNOT FIND ANY WAY TO COMPLAIN TO TAKATA, AND FORD SAYS THEIR HANDS ARE TIED. FURTHERMORE, IT APPEARS I MAY NOT DISABLE THE AIRBAG, WITHOUT PERMISSION FROM THE FED. GOV. AND AT MY OWN EXPENSE. I FEEL VIOLATED AND AM APPALLED THAT THIS CAN BE HAPPENING, NEVER MIND FOR THE LENGTH OF TIME THIS IS GOING ON.
I CALLED FORD SERRAMONTE SERVICE CENTER AT 999 SERRAMONTE BLVD., COLMA, CA 94014 AND I WAS TOLD I HAD A PRE-NOTICE AND THEY DO NOT HAVE THE PARTS YET, (AIR BAGS). JUST SCARED TO DRIVE MY CAR AFTER RECEIVING THE NOTICE
WE WERE DRIVING IN THE FREEWAY THE CAR WENT FROM 80 TO ZERO IT WOULD NOT GO. IT STALLED IN THE FAST LANE ALMOST CAUSING A CHAIN REACTION. THE VECHILE HAS BEEN 'FIXED' OVER 7 TIMES. THE DEALERSHIP CANNOT FIGURE OUT WHAT'S WRONG. MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEMS SOME PEOPLE HAVE DIED FROM ACCIDENTS. THIS IS VERY UNSAFE . FORD SAYS THEY HAVE RECALLED SOME VECHILES BUT NOT ALL. THEY EVEN SUGGESTED BECAUSE IT WAS OLDER. MY MOTHER HAS A 2017 HYBRID AND IS EXPERIENCING THE SAME THING AS ME. THE CAR IS NOT SAFE AT ALL! IF SOMEONE DOESNT MAKE THE FIX IT MANY PEOPLE COULD BE HURT
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE REMEDY PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMBORG FORD (1900 HAMNER AVE, NORCO, CA 92860, (951) 737-6151) CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (EL CENTRO MOTORS, 1520 FORD DR, EL CENTRO, CA 92243, (760) 336-2100) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED ANOTHER NOTICE FROM THE MANUFACTURER STATING THAT THE PARTS WOULD BECOME AVAILABLE IN THE SPRING OF 2018 AND THAT IT WAS UNSAFE TO HAVE A FRONT SEAT PASSENGER. THE CONTACT RECEIVED A LETTER FROM TK HOLDINGS, ALERTING HER THAT TAKATA FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
TAKATA RECALL IT'S BEEN 2 YEARS SINCE THE RECALL AND FORD IS NOW SAYING REPLACEMENT PARTS WILL BE AVAILABLE "SPRING OF 2018." THEIR REMEDY IS FOR NO ONE TO SIT IN THE FRONT PASSENGER SEAT, WHICH IS RIDICULOUS. THIS IS AN UNREASONABLE REMEDY AND UNREASONABLE AMOUNT OF TIME FOR THEM TO ADDRESS THIS RECALL.
WHEN DRIVING UP AN ICED HILL, TCS LIGHT FLASHED, INDICATING LOSS OF TIRE TRACTION. HOWEVER, AFTER FULLY LOSING GRIP, THE BRAKING SYSTEM DISABLED ITSELF AND THE VEHICLE ENDED UP SLIDING DOWN WITH ONLY THE BASIC BRAKING SYSTEM AVAILABLE TO TRY AND STOP. EMERGENCY BRAKE WAS APPLIED TO NO AVAIL. TCS, TCS OFF, BRAKE, AND ABS INDICATION LIGHTS WERE ON. THE TCS WAS NOT OFF PRIOR TO TRYING TO DRIVE UP THE HILL. VEHICLE HEALTH REPORT RUN ON CAR INDICATED A SYSTEM FAILURE IN THE CAR AND REQUESTS THAT I BRING IT INTO A DEALERSHIP IMMEDIATELY. THIS HAPPENED AT 2 AM IN THE MORNING WHEN NO DEALERSHIPS ARE OPEN.
TAKATA RECALL - I CONTACTED A LOCAL FORD DEALER IN SUMMER WHEN I GOT THE RECALL NOTICE. THEY DID NOT KNOW WHEN THEY WOULD HAVE PARTS IN STOCK. I'VE SINCE RECEIVED THE BANKRUPCY NOTICE. CHECKING THE LISTED WEBSITE SHOWED MY CAR WAS INDEED ON THE LIST NEEDING THE AIRBAG REPLACEMENT PARTS. I CALLED THE FORD DEALER AGAIN TODAY. THEY STILL HAVE NO INFORMATION ON WHEN THEY WOULD GET THE REPLACEMENT PARTS, OTHER THAN SAYING THEY HEARD TAKATA GOT SOME FUNDING AND ARE LEGALLY REQUIRED TO SUPPLY THE REPLACEMENT PARTS.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMAPA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. THE RECALL NOTICE WAS IN JUNE 2016 AND WE ARE STILL WAITING. WE HAVE NOT BEEN ABLE TO USE THE FRONT PASSENGER SEAT SINCE WE RECEIVED THE NOTICE.
SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!
TAKATA RECALL. PASSENGER AIRBAG WARNING LIGHT HAS BEEN GOING ON FOR OVER A YEAR. FORD NOTIFIED ME FOR A RECALL JUNE 2016, BUT THEY STILL HAVE NO SOLUTION. NOTICE FROM TK HOLDINGS INC. SUGGESTS POSSIBLE DEFECTIVE AMMONIUM NITRATE PROPELLANT THAT COULD RUPTURE, WITH RISK OF INJURY OR DEATH. 1.5 YEARS IS TOO LONG FOR FORD TO RESPOND TO DANGEROUS SITUATION.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEER
TAKATA RECALL FORD MOTOR CO. NOTIFIED ME ON JULY 2016. THE RECALL DOCUMENT IS ATTACHED. THERE HAS BEEN NO ACTION SINCE. I CONTACTED MY LOCAL FORD DEALER, SUNNYVALE FORD SEVERAL TIMES. EACH TIME I WAS TOLD THAT THERE ARE NO AND THAT THE DEALER HAS NO DEA WHEN THE AIRBAG WILL BE REPLACED.
TAKATA RECALL. PSAN INFLATOR IS DEFECTIVE AND COULD RUPTURE, CREATING A RISK OF PERSONAL INJURY OR DEATH. WE RESIDE IN A WARMER PART OF THE U.S. AND WERE TOLD BY FORD MOTOR COMPANY WHEN I CALLED THEM PREVIOUSLY THAT OUR REPAIR SHOULD BE EXPEDITED BECAUSE WE ARE AT HIGHER RISK FOR INJURY (THE INFLATOR MALFUNCTIONS MORE QUICKLY IN WARMER CLIMATES).
TAKATA RECALL - I RECEIVED NOTIFICATION OF AN ACTIVE RECALL FOR THE AIRBAG INFLATOR IN MY CAR IN JUNE 2016 (NHTSA RECALL NUMBER 16V384).. HOWEVER, THE RECALL IS INCOMPLETE WITH NO REMEDY AVAILABLE. HOW AM I SUPPOSED TO PROTECT MYSELF OR SELL MY CAR WITH NO FIX FOR THIS ACTIVE RECALL?
HAVE NOT BEEN ABLE TO LOCATE A DEALER THAT CAN GET THE NECESSARY PARTS TO CORRECT THE RECALL. EVERY SAVANNAH FORD AND OC WELSH BOTH SAID THE PARTS ARE NOR AVAILABLE.
TAKATA RECALL THE RECALL WAS ISSUED 6/1/2016, AND THERE HAS BEEN NO REMEDY YET FROM FORD. I BELIEVE IT HAS BEEN PLENTY OF TIME FOR THEM TO COME UP WITH A REMEDY. I RECEIVED A NOTICE TODAY ABOUT TAKATA CORPORATION HAS DECLARED BANKRUPTCY. THAT SHOULD NOT STOP A REMEDY FOR CONSUMERS WHO BOUGHT THESE CARS ON GOOD FAITH.
I HAVE CONTACTED THE DEALER SEVERAL TIMES SINCE RECEIVING THE RECALL NOTICE AND I HAVE BEEN TOLD THAT THEY DO NOT HAVE THE PARTS TO MAKE THE REPAIR. THE DEALER SAYS THAT THE FORD MOTOR CORPORATION HAS NOT GIVEN THEM DIRECTION ON HOW TO HANDLE THE ISSUE.
TAKATA RECALL IT HAS BEEN MORE THAN 18 MONTHS. I CALLED FORD MY DEALER SOLD ME THE CAR. THEY KEEP TELLING ME STILL NO AIR BAGS. MORE THAN 18 MONTHS. THEY SAY FORD WILL LET ME KNOW, BUT ON DATE WHEN.
SINCE I FIRST RECEIVED THE MAIL TELLING ME THERE WAS A RECALL ON MY AIR BAGS IN 2016, I HAVE BEEN CALLING THE FORD DEALERSHIP TO GET THEM REPLACED, BUT THEY KEEP TELLING ME THAT FORD HAS NOT PROVIDED THEM WITH THE REPLACEMENT PARTS. NOW I'M AFRAID TO DRIVE MY CAR - ESPECIALLY ON THE HIGHWAY.
TAKATA RECALL. FRONT PASSENGER AIRBAG UNDER SAFETY RECALL SINCE JUNE 1, 2016. THIS IS OVER 16 MONTHS SINCE THE RECALL WITHOUT A REMEDY. IT IS UNSAFE FOR PEOPLE TO RIDE IN THE FRONT PASSENGER SEAT. THIS IS UNACCEPTABLE. NONE OF THE FORD DEALERS IN THE AREA HAVE A SOLUTION.
ALL LIGHTS ON DASH SUCH AS ABS, TRACTION CONTROL, WRENCH COME ON. HAVE NO BREAKS. HAVE TO PUSH PETAL TO THE FLOOR AND STAY HARD ON IT. AFTER A FEW DAYS TO A WEEK YOU GET IN THE CAR AND ITS LIKE IT NEVER HAPPENED. THIS HAS HAPPEN 10+ TIMES IN 6 MONTHS
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED THAT THE COOLANT MOTOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE COOLANT MOTOR WAS REPLACED ALONG WITH THE SPARK PLUGS; HOWEVER, THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN TO A FORD DEALER FOR DIAGNOSTIC TESTING. THE LOCAL FORD DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHORT DISTANCE TO GET BACK TO THE PARKING LOT. IT THAN STALLED AGAIN TURNING INTO THE PARKING LOT AND A BATTERY LIGHT CAME ON. BATTERY WAS REPLACED BUT THE VEHICLE STALLED AGAIN A FEW WEEKS LATER DURING A TURN WITH ONCOMING TRAFFIC. NO WARNING, IT JERKED HARD THAN JUST SHUT OFF. I'M NOT SURE AT THIS TIME WHAT IS CAUSING IT TO STALL. IT SEEMS TO BE HAPPENING WHEN SWITCHING FROM BATTERY POWER TO ENGINE POWER WHILE MAKING TURNS. LEAVING THE CAR STUCK IN THE MIDDLE OF THE INTERSECTION WITH NO ENGINE POWER, POWER BRAKES OR STEERING AND ONCOMING TRAFFIC.
DRIVING AND THE TRS LIGHT CAME ON WE CAME TO A STOP AND THE POWER STEERING SWITCHED OVER TO MANUAL.
TAKATA RECALL. IT NOW ALMOST A YEAR SINCE I RECEIVED A RECALL NOTICE FOR AIRBAGS. I HAVE NEVER RECEIVE ANY FURTHER INFORMATION. I HAVE CALLED FORD AND COMPLAINED BUT ALL I GET IS "THE PARTS ARE NOT AVAILABLE." THEY NEED TO MAKE A GREATER EFFORT.
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE DEALER DIAGNOSED THAT THE FUEL SYSTEM FAILED. A FUEL INDUCTION SERVICE WAS NEEDED, INCLUDING TUBE ASSEMBLY FUEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM GASOLINE). THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. UPDATED 05/19/17*LJ *AS
STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD CAUSE AN ACCCIDENT AND/OR DEATH OF OCCUPANTS. SINCE FORD MOTOR KNOWS ABOUT THIS PROBLEM THEY SHOULD AUTHORIZE THE REPAIR BEFORE IT SHOWS SYMPTONS.
WAS NOTIFIED OF THE JUNE 1 2016 RECALL. I HAVE ASKED DEALER TO ADDRESS RECALL BUT THEY CANNOT BECAUSE OF PARTS UNAVAILABILITY. IT IS NOW 2/2017 AND DO THINK THAT 8 MONTHS IS ENOUGH TIME TO ADDRESS THIS PROBLEM, AND IT SEEMS FORD IS DELAYING PUTTING THEIR CUSTOMERS SAFETY IN JEOPARDY. NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V384 RECALL DATE: JUNE 1, 2016 MANUFACTURER RECALL NUMBER: 16S26
TAKATA RECALL. RECEIVED A RECALL LETTER FROM FORD CORPORATION, JULY 2016, REGARDING THE PASSENGER AIRBAG; HOWEVER, TO DATE, THERE IS STILL NO REMEDY, PER THE LOCAL DEALERSHIP AND FORD CORPORATION'S WEBSITE. I LIVE IN A STATE IDENTIFIED AS A HIGH-RISK AREA. NOTHING HAS HAPPENED YET, BUT THIS IS RIDICULOUS THAT WE MUST ROLL THE DICE EVERY TIME WE GET BEHIND THE WHEEL!
OUR 2011 FORD FUSION HYBRID HAS HAD THREE POTENTIALLY DANGEROUS BRAKE MALFUNCTIONS. EACH TIME, THE BRAKE PEDAL FEELS AS IF IT HAS GONE DOWN TO THE FLOOR. THE FIRST TWO INCIDENTS ' ONE IN FEB. 2015, AND ONE IN DEC. 2016 -- WERE VERY SIMILAR. BOTH TIMES WE WERE DRIVING SLOWLY IN A PARKING LOT, BUT WHEN THE DRIVER TRIED TO STOP, LIGHTS ON THE DASH LIT UP, THE BRAKE PEDAL FELT AS IF IT WENT TO THE FLOOR, AND THE BRAKES DID NOT ENGAGE NORMALLY. BOTH TIMES, WE TOOK THE CAR TO THE DEALERSHIP AND WERE TOLD THAT COMPUTER CODES INDICATED A FAULTY BRAKE BOOSTER. SO FAR, WE'VE HAD THE BRAKE BOOSTER REPLACED TWICE. AFTER THE SECOND BRAKE BOOSTER WAS INSTALLED, THE CAR WORKED FINE FOR TWO DAYS. THEN, WE WERE DRIVING SLOWLY IN OUR NEIGHBORHOOD, AND, WHEN MY HUSBAND PRESSED THE BRAKE PEDAL, IT FELT AS IF IT WENT TO THE FLOOR AGAIN. THIS TIME THERE WAS NO INDICATION FROM LIGHTS ON THE DASH. THE CAR DID NOT STOP UNTIL AFTER WE HAD GONE THROUGH A STOP SIGN. WE HAD THE CAR TOWED BACK TO THE DEALERSHIP. THIS TIME, THEY RE-BLED THE BRAKES AND THEN REPLACED THE HCU. THE DEALERSHIP TOLD US THAT THE BRAKES ARE NOW REPAIRED. BUT ONE OF THE TROUBLING THINGS ABOUT THIS PROBLEM IS THAT THE CAR WILL DRIVE WELL FOR A PERIOD OF TIME. THEN, FOR NO APPARENT REASON, THE BRAKE PEDAL WILL SEEM TO GO TO THE FLOOR AND THE BRAKES WON'T RESPOND NORMALLY. AFTER OUR SECOND MALFUNCTION, MY HUSBAND TRIED TURNING OFF THE IGNITION AND THEN RE-STARTING THE CAR, AND THE BRAKES SEEMED TO FUNCTION AGAIN, TOO. THERE ARE REPORT
WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING THIS ISSUE. THE CAR HAS 125,000 MILES ON IT. *TR
TAKATA RECALL WE HAVE NOT RECEIVE A LETTER REQUESTING US TO BRING IN OUR VEHICLE TO HAVE THE TAKATA AIRBAG REPLACED. SINCE TAKATA AIRBAGS ARE A "MAJOR" SAFETY ISSUE WHERE HUMAN LIVES ARE AT RISK, I WOULD BELIEVE THIS WOULD HAVE BEEN TAKEN CARE LAST YEAR. I WANT IN WRITING FROM FORD TELLING US TO TAKE OUR VEHICLE TO OUR NEAREST FORD DEALERSHIP ASAP.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,237. UPDATED 01/31/2017*CT
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
DRIVERS SIDE INTERIOR DOOR HANDLE BROKE WHEN I WENT TO EXIT THE CAR. THIS IS A WIDE SPREAD PROBLEM THAT HAS BEEN REPORTED FREQUENTLY ON THE OWNER FORMS. ANYWHERE FROM 10K TO 30K MILES THE HANDLES BREAK LEAVING WITH EITHER OUTING THE WINDOW DOWN TO USE THE OUTSIDE HANDLE TO OPEN THE DOOR OR CRAWLING OUT THE OTHER SIDE. THIS COULD BE A SAFETY CONCERN IF YOU NEEDED TO EXIT QUICKLY FROM EITHER AN ACCIDENT, FIRE OR OTHER IMMEDIATE PROBLEM. THE REPLACEMENT PARTS HAVEN'T BEEN REDESIGNED AND BRAKE AFTER THE SAME USAGE. *TR
HOOD LATCH FAILED; HOOD WOULD NOT LATCH FIRMLY IN THE CLOSED POSITION. THIS OCCURRED WHEN I OPENED THE HOOD TO FILL WINDSHIELD WASHER FLUID. HOOD WAS FULLY CLOSED. I PULLED THE HOOD RELEASE LEVER UNDER THE DASH AND THEN OPENED THE HOOD. WHEN I TRIED TO CLOSE IT, THE LATCH MECHANISM WOULD NOT ENGAGE. DEALER TELLS ME THAT THE LATCH AND CABLE NEED TO BE REPLACED - OVER $400.
WAITING SINCE RECEIVING RECALL 16V384 (MAY'16) FOR FORD TO ADVISE WHEN PARTS ARE AVAILABLE TO FIX. IN MEANTIME, WE ARE NOT DRIVING VEHICLE DUE TO SAFETY CONCERNS. THIS IS TAKING MUCH TOO LONG TO RESOLVE.
WITHOUT WARNING, BRAKES SEEMED TO FAIL. BRAKE PEDDLE HAD TO BE PUSHED FURTHER DOWN WITH MORE FORCE TO STOP THE VEHICLE. SEVERAL WARNING LIGHTS RELATED TO SERVICE AND BRAKES LIT UP ON THE DASHBOARD. AFTER TURNING THE CAR OFF AND THEN RESTARTING THE CAR ABOUT 20 MIN LATER, THE BRAKES WERE FINE AND WORKING NORMALLY AGAIN. DEALER DIAGNOSED THAT ELECTRONIC ABS MODULE INTERMITTENTLY FAILS. STATED IT COULD FAIL AGAIN WITHOUT WARNING
I GOT A "STOP SAFELY NOW; CHECK CHARGING STATION" ALERT WHILE ON THE FREEWAY AND THE CAR LOST POWER. THIS HAPPENED SEVERAL TIMES. THE DEALER REPORTED THAT THE EGR VALVE WAS BLOCKED AND REPLACED IT. SEVERAL DAYS LATER, THE "STOP SAFELY NOW" ALERT/LOSS OF POWER HAPPENED AFTER THE REPAIR. THE DEALER THEN REPORTED THESE ERROR CODES: P0A0A, P1A10, P1A14, P1A0A, CONCERN WITH HIGH VOLTAGE INTERLOCK CIRCUIT, CITED TSB 12-05-14, INSTALLED OVERLAY WIRE HARNESS.
8-WAY POWER SEAT (DRIVER SIDE) BECAME STUCK IN THE VERY HIGHEST ADJUSTMENT AND WOULD NOT MOVE DOWN. VERY UNCOMFORTABLE TO SIT IN AND DRIVE. ELECTRIC MOTOR MAKES NOISE BUT WILL NOT MOVE SEAT DOWN.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Ford Fusion Hybrid → · Every Fusion Hybrid year → · How the figures are calculated →