2018 Ford Fusion Hybrid

Fatalities reported

Owners filed 59 complaints about this vehicle with federal regulators, most often about the transmission. No safety recall has been issued.

Not among the Ford Fusion Hybrid years to avoid. Which Ford Fusion Hybrid years to avoid →

When it fails
020k40k60k90k120k200k
67,000 milesMedian miles at failure

27 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2018 Ford Fusion Hybrid problems

9 of the 59 complaints (15%) are about the transmission.

ComponentReportsCrashesFiresInjuries
Power Train · transmission9
000
Service Brakes · brakes7
201
Steering6
100
Air Bags · airbags6
404
Wheels5
000
Unknown or Other5
111
Engine and Engine Cooling · engine3
000
Engine3
000
Electrical System3
000
Visibility/Wiper · wipers2
000

What owners reported

Newest filings
Air Bags
Filed Aug 5, 2026CA

The leather-covered dashboard panel, in the approximately 4-6 inch section between the base of the windshield and the first seam across the dash, has shrunk, rippled, and pulled away from the underlying substrate. This area also houses the driver-assist camera housing and the defrost vent. The vehicle was purchased new and has been Ford-maintained, professionally detailed, and garage-kept throughout ownership; the leather has been regularly cleaned and conditioned as part of routine dealership detailing, ruling out lack of care as a cause. The vehicle's build date is January 2018, which falls within the range covered by Ford Technical Service Bulletin 18-2283 ("Instrument Panel Sagging at the Windshield Glass"), issued for vehicles built between October 13, 2014 and February 2, 2018, describing the instrument panel sagging and separating near the windshield. I am filing this complaint because this appears to be a documented, recurring defect pattern affecting this vehicle's dash generation, rather than isolated cosmetic wear. Ford Customer Relations has twice declined goodwill assistance, citing the vehicle's age (just over 8 years) as the sole basis, without physical inspection or evaluation of the underlying condition. An independent repair estimate to replace the dash panel and remove/reinstall the windshield for access was quoted at approximately $3,100.

Service Brakes1 injured
Filed Jun 30, 2026VA

The chrome trim on the parking brake switch started chipping. The sharp edge drew a drop of blood and small pieces attached to your fingers. Replaced the switch in June 2026

Air BagsCrash2 injured
Filed Jun 16, 2026UT

The air bags did not deploy on the front passenger side after a two car accident. There was an injury to the passenger of the car. Vehicle was inspected by police and there were no warning signs

Service BrakesCrash
Filed Aug 23, 2025TX

I am reporting a serious safety issue with my 2018 Ford Fusion Hybrid SE that affects the braking system and related electronics: 1.The ABS stopped functioning previously. 2.Recently, the car displayed a “Brake Malfunction” warning for the first time, which appears when making sharp turns. 3.The TPMS (tire pressure monitoring system) stopped working some time ago. These issues are extremely dangerous. The electronic brake booster and ABS module are critical for safe braking, especially in emergency situations. With the ABS and brake assist compromised, the pedal can suddenly become rock hard or soft, stopping distance increases dramatically, and traction control/ABS is unavailable during hard braking. I am concerned this is a systemic issue with the 2018 Ford Fusion Hybrid SE braking system and not isolated to my vehicle. This failure could put drivers, passengers, and others on the road at serious risk. I request that NHTSA investigate this issue for potential recall action to protect the safety of drivers nationwide.

Power Train
Filed Feb 7, 2025OH

Bad bearings in hybrid transmission

Service Brakes
Filed Feb 7, 2025OH

Leaking fluid, etc similar to recall on other 2018 Ford Fusions

Power Train
Filed Dec 4, 2024MO

1. What component or system failed or malfunctioned, and is it available for inspection upon request? - The transmission has failed twice. The first time it was replaced by a licensed dealer. The second time is current. It is available for inspection upon request. 2. How was your safety or the safety of others put at risk? -We were stranded on the highway in Missouri. The second time the car failed was during winter weather with two small children, putting us at significant risk due to exposure to extreme cold and the dangers of being stuck on the side of the highway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the problem was confirmed by a dealer/service center after the first failure, and it has occurred again. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? - Yes, it has been inspected by a dealer, but not by the manufacturer, police, or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? - Yes, the first time it failed we got an engine overheating error. The second time it failed we got the "wrench" error code. These warning signs occurred as the problem occurred and did not give us any time to get the car to safety.

Engine and Engine Cooling
Filed Nov 29, 202494,000 milesAZ

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the vehicle shuddered momentarily. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that the engine had failed due to coolant intrusion. The contact was informed that the engine needed be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 94,000.

Power Train
Filed Oct 4, 202470,000 milesCA

The contact's mother owns a 2018 Ford Fusion Hybrid. The contact stated while his mother was pulling into a parking space, the vehicle abruptly stopped independently. The driver noticed that the vehicle had shifted to park(P) independently, and the gear shifter was stuck in park(P). An unknown warning light was illuminated. The driver turned off and restarted the vehicle; however, the gear shifter remained stuck in park(P). An independent mechanic arrived on the scene but was unable to correct the failure. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not yet diagnosed or repaired. The dealer was notified of the failure and advised the contact to schedule an appointment for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

Power Train
Filed Sep 29, 2024KY

In Mid-August I was sitting at a stop light about to turn left. I was about the 3rd car in line. The light turned, and the first car turned left, and we inched up the car in front of me was able to turn, and the traffic was clear enough for me to also make the turn. However, in the middle of the turn my car didn’t stall out but lost all acceleration. I was pushing the gas, but while the car coasted forward it didn’t begin the drive. However, I never lost power. It was like the car jumped from “Drive” into “Neutral” and I coasted through the turn. I hesitated slightly and then pushed on the gas. The engine made sound but no movement other than coasting. Finally, I felt a small jolt and the car started moving forward. I was able to clear the intersection and was back in Drive mode. At that time the “Engine Warning” light came up on the dash. The car was able to move, nothing else seemed to have a problem, breaks still worked, I pulled into a parking lot. I pulled over, parked, but did not turn the car off immediately. I was able to drive forward and back-up while in the parking lot, as well as make turns. After about a minute I turned the car off to see if the car would automatically “fix itself”. I waited about three minutes and then started the car again, and it started without any problem, but the Warning light was still on. I left the parking lot and was able to drive with the Engine Warning light was still on, but no problem with anything else. I drove about five miles tow

Power Train
Filed Sep 18, 202448,000 milesKY

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the transmission warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 48,000.

Steering
Filed Jul 2, 2024133,898 milesFL

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving 2 MPH and making a U-turn, the steering wheel was loose and wiggling. The contact stated that the steering wheel turned 360 degrees. The steering wheel was uncontrollable. The “Uphill Park Assist” warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 133,898.

Engine and Engine Cooling
Filed May 21, 2024190,000 milesNC

The contact owns a 2018 Ford Fusion Hybrid. The contact stated that coolant needed to be added to the coolant reservoir occasionally. While driving at various speeds, the engine overheated. Additionally, there was an abnormal rattling sound coming from the vehicle and the vehicle was slow to start. The traction, engine, and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the head gasket had blown. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 190,000.

Service Brakes
Filed May 2, 2024CA

Park Break engages on its on when the engine is turned off

Service Brakes, Hydraulic
Filed Mar 29, 2024160,300 milesMD

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving 45 MPH and depressing the brake pedal, the brake pedal went to the floorboard, and the vehicle failed to respond as needed. The brake warning light was illuminated. The contact engaged the electric parking brake and the vehicle stopped. The contact stated that upon inspecting the vehicle and determined that the brake line on the output of the ABS pump had failed. The contact stated that the front driver's side brake hose had previously ruptured and was replaced. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 160,300.

Wheels
Filed Mar 20, 2024SC

In for a normal oil change and tire rotation. The lug nuts were swollen and had to be broke off and replaced. with the same one that were on my car. I did not no Ford had a lug nut problem until then. To find out that some people had to have cars towed because of the tire not being able to come off. It is a saftey hazard. Ford know this and keeps making these lug nuts. Saying to replace every 50,000 miles at 160 dollars. this is crazy. I am sure there are many people who do not even know till it is too late. They should come up with a different design and replace them all. I travel 80 miles a day, and i rotate every 5,000 miles. i will be replacing them way too may times at this rate. this is unecessary.

Engine and Engine Cooling
Filed Mar 12, 2024118,000 milesNC

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while her husband was driving 35-40 MPH after an oil change had been performed on the vehicle, the check engine warning light illuminated. The vehicle was taken back to the mechanic, where it was diagnosed that there was a coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000.

Steering
Filed Mar 5, 202465,000 milesMO

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The steering wheel detached from the steering column and the steering wheel was spinning at a 360-degree motion. The contact stated that there was no motion on the tires. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured steering bolt. The contact was advised that the extent of the failure had not been determined and could be provided only if the contact agreed to have repairs completed. The contact was informed of NHTSA Campaign Number: 18V167000(Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to NHTSA. The failure mileage was approximately 65,000.

Wheels
Filed Feb 28, 2024AZ

I recently had to replace all of the lug nuts on this car due to swelling. Ford said they were all faulty. There were no warnings about the problem. It was noticed in a routine service appointment. I was informed the risk could be that I would not be able to remove them if I experienced a flat tire, and therefore be left stranded.

Power Train
Filed Feb 13, 2024ME

Driving down the road and suddenly all the lights came on and lost power steering there was no warning. Nothing. It stopped working. I then see something today in regards to this being an issue and when I contact ford about it was nothing we can do. Ford did not make this very public and I bet if you people expanded this to other newer models and made it public you might find more people that have had the same issue and thought it was just their car.

Electrical System › 12v/24v/48v Battery
Filed Feb 9, 202482,000 milesCA

The contact owns a 2018 Ford Fusion Hybrid. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The vehicle was jumpstarted. After jumpstarting the vehicle, the vehicle performed normally. However, the contact stated that the battery failure became a regular failure. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 82,000.

Service Brakes
Filed Dec 7, 2023180,000 milesSC

The contact owns a 2018 Ford Fusion Hybrid. The contact stated that after starting the vehicle and depressing the brake pedal, there was a grinding sound coming from the front brake pads. After shifting into drive, the message "Emergency Brake Failure, Vehicle Shutting Off" was displayed and the vehicle turned off. After restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 180,000.

Visibility/Wiper
Filed Sep 18, 2023FL

I have a problem with the variable speed windshield wipers. This has occurred twice now in the past 2 weeks or so and I paid a little closer attention to the symptoms the second time (yesterday). When the problem occurs, the wipers have only ONE speed: LOW. The speed does not increase as the rain gets heavier AND you can not increase the speed by switching the selector to HIGH either. So.....as the rain gets heavier, the visibility gets REALLY bad and the only solution seems to be to slow WAY down, which is not a good thing to suddenly do on a "freeway". I was able to determine if I select OFF on the wiper control and then turn it back ON, the problem (sometimes) goes away and the wipers operate normally.......for a while. Of course, turning the wipers OFF during heavy rain isn't a good thing to do either. I am calling my Ford dealer today to make an appointment for service. Since the condition has been intermittent (so far), I fear that their answer might be "no trouble found" if they can't observe the failure themselves.

Air BagsCrash1 injured
Filed Sep 11, 202390,000 milesCA

The contact owned a 2018 Ford Fusion. The contact stated that while driving at 40 MPH, she was rear-ended by another vehicle. The air bags did not deploy. A police report was filed, and injuries were reported. The contact was later treated for various bruising in an area hospital, as well as receiving a CT scan and an x-ray of her left ankle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic; instead, it was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 90,000.

Steering
Filed Aug 18, 202368,000 milesCA

The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.

Engine
Filed Aug 7, 2023TX

What component or system failed or malfunctioned, and is it available for inspection upon request? -Engine/Coolant System How was your safety or the safety of others put at risk? -Coolant is being drained by engine. Subsequently, the coolant is going in to the engine, causing overheating, and potentially, a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, I have the repair estimate. There is a class-action lawsuit in California over this issue Case No. 2:20-cv-01796-TLN-CKD Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Same as above Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, engine overheating lights would turn on.

Power Train
Filed Jul 11, 2023CA

My car has to replace the TRANSMISSION with 54.275 miles . The reason for chance was , when accerating car maked a loud ratlling/screeching noise, from internal noise from transmission. Santa Monica Ford Lincoln Dealer did the job. Then after about driving 35.000 miles, againg The same noise. I tool The car back to SANTA MONICA FORD LINCOLN DEALER, and they (Car had 96000 miles, that time) and they refused to fix it again. They Cheked it, and found the same problema with this transmission. My car is Parking for over a year. FORD never help.

Unknown or OtherCrashFire
Filed Jun 14, 2023MI

On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.

Electrical System
Filed Jun 12, 2023111,000 milesCA

The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.

Wheels
Filed Jun 2, 2023VA

Swolen Wheel Lug Nuts (all wheels) had to be replaced to rotate tires and check brakes properly during routine maintence at a cost of $321.29 at Lindsay Ford if Wheaton, MD

Latches/Locks/Linkages › Doors › Latch
Filed Nov 9, 2022FL

Doors lock besides driver door if it does lock ot locks you inside the vehicle only way to get out is to roll down the window and open from outside or climb over to get out of a different door! I have had to climb out of the window to get out my car before.

Unknown or Other
Filed Aug 28, 2022IL

Unknown. My wrench light has came on 3 times since owning this car. The first 2 times it has came on I was not able to switch out of park after starting my car, but shortly after the light went off on its own and I was able to drive my car. This Friday (8/26/22), when on my way to work the wrench light came on again and this time stayed on, I was not able to switch out of park from starting it as well. I had my car towed and I’m currently waiting for the mechanic to see what’s wrong with my car( 8/27/22)

Power Train
Filed Aug 10, 2022NY

2 weeks ago I went to drive my car and an error code popped up on my screen stating Shift SYS Fault Service Required. I took my car to a mechanic I have been using and he checked the codes to diaganose it. He stated that it needs a Range Control Module, Range Sensor. According to the mechanic this is located inside the transmission and will require quite a bit of time to replace. This sensor controls what gear the car is in. On top of this the mechanic called the ford dealer for the part and I was told the part was on back order with no date yet on when it will come in. Since this happened I have received an update on the part, they were saying possible 08/09 but now as of today has been backed up to 08/19. From my understanding this car has had a recall for the model years 2013 to 2016 for this same error code coming up, but in the past this has dealt with the actual shifting mechanism not the module inside. So at any rate this is definitely a safety issue since I can't drive my car due to it possibly popping out of gear or not staying in park. While it still functions currently I am hesitant to drive it anywhere due to the possiblity of not being able to get it into or out of drive.

Structure › Body1 injured
Filed Aug 3, 2022OH

I was trying to move items around in my trunk. As I lifted a bag to pull it out, I felt sharp metal cut deep into my finger. I looked in side and saw that the trunk lid was just the frame with holes and no protective covering at all over the metal frame on the top of my trunk. I did not go to the hospital, but it was very deep and probably needed stitches.

Unknown or Other
Filed Jun 7, 2022IL

THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.

Steering
Filed May 23, 202263,000 milesMA

The contact owns a 2018 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose, causing a loss of steering control while making a 360-degree turn. The contact restarted the vehicle and the failure was corrected. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.

Fuel/Propulsion System
Filed Feb 28, 2022CA

The fuel door not opening. The dashboard shows fuel door opening and it doesn’t. After watching some YouTube videos at the gas station not knowing what else to do I have to now open the trunk and use the emergency release. Nothing seems wrong once it is opened. I found out this is a problem for others with knowing other people posted videos on YouTube with the same problem.

Wheels
Filed Dec 4, 2021FL

MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .

Air BagsCrash1 injured
Filed Sep 13, 2021WA

IN HEAD ON CRASH AIR BAG DID NOT DEPLOY

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Aug 10, 2021CA

Car is parked and fine. Started car and ABS comes on. Then brake fluid is low. Then hose line is ruptured and throwing out brake fluid.

Service BrakesCrash
Filed Jul 23, 2021CA

I was able to replicate the first issue once, second issue happens more frequently: Braking system not grabbing on as hard as they should and abs did not activate. car also seems to lunge forward sometimes when slowing down, most noticeable when preparing to turn. Took the car to get inspected at a Ford Dealership, they claim to no be able to replicate the issue. I've also opened up a case with Ford Motor Co.

Electrical System › Wiring › Rear Compartment/Trunk
Filed Jul 17, 2021PA

Trunk pops open unprompted frequently, often while driving. This is an electrical issue that Ford is not fixing

Power Train
Filed Apr 14, 202168,326 milesMD

TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE VEHICLE FAILED TO SHIFT OUT OF PARK. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AUTO GIANT FORD (4600 BRANCH AVE, TEMPLE HILLS, MD 20748, (240) 685-2274) WHERE A DIAGNOSTIC TEST COULD NOT DETERMINE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,326.

Steering
Filed Mar 11, 202167,000 milesWI

TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED WHILE REVERSING AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME VERY LOOSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

Electrical System
Filed Dec 12, 202054,000 milesUT

A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.

Engine
Filed Oct 28, 202034,000 milesCA

PRECURSOR 1: CAR HAD THREE SHORT TRIPS WITH BRIEF BREAKS. AND ABOUT 1 MIN IN OFF/PARK BEFORE PROBLEMS OCCURRED. PRECURSOR 2: ENGINE DID NOT FULLY START AND VEHICLE GEAR DIAL WOULDN'T MOVE OUT OF PARK. RECEIVED A MESAGE ABOUT THE BRAKE. THOUGHT THIS WAS CAUSED BY NOT DEPRESSING THE BRAKE PEDAL ENOUGH. TURNED OFF ENGINE, FIRMLY PRESSED BRAKE PEDAL AND TURNED ON ENGINE, SAME PROBLEM. TRIED A 3RD TIME, SAME PROBLEM. ON, MAYBE 4TH ATTEMPT THE MAJOR PROBLEM OCCURRED (VEHICLE ENGINE NOT TURNING OFF). THE NOT STARTING - BRAKE CONNECTION PROBLEM HAD OCCURRED IN AUG 2019 AND FEB 2020. FORD DEALER COULD NOT IDENTIFY PROBLEM IN AUG. IN FEB, PROBLEM ACCOMPANIED BY "PARKING BRAKE FAILURE" MESSAGE AND FORD REPLACED IT. NOT SURE IF IT'S PART OF THE PROBLEM AGAIN. MAJOR PROBLEM: ON ABOUT THE 4TH ATTEMPT TO START THE CAR ENGINE, THE VEHICLE ENGINE WOULD NOT POWER DOWN AND WAS NOT DRIVEABLE. POWER ON/OFF BUTTON WAS NOT RESPONSIVE TO TOUCH, THE SMALL GREEN LIGHT ON POWER BUTTON BLINKED. TWO WARNING LIGHTS APPEARED WHEN THIS OCCURRED--THE BATTERY LIGHT AND TRIANGULAR WARNING LIGHT WITH THE EXCLAMATION POINT. TURNED OFF RADIO AND AC IN RESPONSE TO LIGHTS. COULD MOVE GEAR DIAL FROM PARK TO DRIVE AND BACK BUT THERE WAS NO POWER TO DRIVE THE VEHICLE. ENGINE CONTINUED TO RUN FOR LONG TIME QUIETLY SEEMINGLY ON BATTERY ALTHOUGH PANEL DIDN'T SHOW IT WAS IN HYBRID MODE. WINDOWS AND LOCKS WORKED. WHEN OPENED DOOR, THE "DOOR AJAR" MESSAGE APPEARED THAT APPEARS ONLY WHEN ENGINE IS ON. WHEN TOW TRUCK DRIVER A

Air BagsCrash
Filed Oct 15, 202070,091 milesAZ

I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.

Engine
Filed Jun 24, 202044,665 milesCT

JUNE 15, 2020: I STARTED THE CAR AND IMMEDIATELY, A MIL LIGHT CAME ON AND THE COMBUSTION ENGINE IDLE WAS ROUGH (RPM GOING UP AND DOWN). WITHIN ABOUT 30 SECONDS, A MESSAGE SAYING "STOP SAFELY NOW" POPPED ON THE DASH AND WITHIN A FEW SECONDS, THE ENGINE STOPPED. I TURNED THE CAR OFF AND BACK ON, BUT IT DID THE SAME THING (STOP SAFELY NOW AND ENGINE STOPPING). THE CAR WAS STILL IN MY DRIVEWAY. HAD THE CAR TOWED TO DEALER, AND AFTER 8 DAYS, THE CAR WAS REPAIRED (NEW MAP SENSOR) 6/23/2020: DROVE HOME FROM DEALER (10 MI) 6/24/2020: STARTED CAR AND DROVE TO WORK. WITHIN 3 MILES, SAME "STOP SAFELY NOW" MESSAGE POPPED AND THE CAR KILLED THE ENGINE WHILE I WAS DRIVING ON A MAJOR ROAD. THIS WAS A DANGEROUS SITUATION AS WHEN THE CAR DOES THAT, YOU HAVE NO BRAKE ASSISTANCE, NO POWER STEERING AND NO PROPULSION. HAD TO GET THE CAR TOWED A SECOND TIME. *TR

Structure › Body
Filed May 22, 2020PA

THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR

Seat Belts
Filed Mar 2, 202016,800 milesWI

PASSENGER REAR SEAT BELT LATCH NOT ALLOWING SEATBELT TO LATCH, HAVE TO TRY SEVERAL TIMES BEFORE LATCH WILL WORK, THIS IS USUALLY WHEN THE VEHICLE IS PARKED AND NOT IN MOTION

Complaints 1-50 of 59, newest first, reproduced as filed.

Across model years

Worst on record: 2010
YearComplaintsRecallsFiresDeathsAssessment
20208000Routine
201935010Routine
2018 — this page59011Fatalities reported
201770010Routine
201655000Routine
201546200Routine
201465100Routine
2013126140Routine
201296000Routine
2011132002Fatalities reported
2010510000Above average

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1 death reported in complaints filed with NHTSA.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.