2019 Ford Flex

Above average

Owners filed 260 complaints about this vehicle with federal regulators, most often about the backup camera. It has been recalled 4 times.

Not among the Ford Flex years to avoid. Which Ford Flex years to avoid →

When it fails
020k40k60k90k120k200k
50,000 milesMedian miles at failure

113 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2019 Ford Flex problems

129 of the 260 complaints (50%) are about the backup camera.

ComponentReportsCrashesFiresInjuries
Back Over Prevention · backup camera113
100
Unknown or Other48
000
Electrical System19
000
Structure › Body · body and frame16
000
Structure · body and frame16
100
Back Over Prevention › Sensing System › Camera · backup camera10
000
Visibility/Wiper · wipers6
000
Suspension5
000
Engine5
000
Back Over Prevention › Warnings · backup camera4
000

4 safety recalls

Part 573 reports
Structure › Body25V732000
Filed Oct 24, 202592,347 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

Risk. Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.

Remedy. Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.

Back Over Prevention › Sensing System › Camera25V695000
Filed Oct 13, 20251,448,655 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk. A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy. Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

Back Over Prevention › Sensing System › Camera24V951000
Filed Dec 20, 202430,715 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.

Risk. A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy. Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.

Electrical System › Starter Assembly18V548000
Filed Aug 20, 201887 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.

Risk. An electrical arc can increase the risk of a fire.

Remedy. Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.

All 4 campaigns on file, newest first.

What owners reported

Newest filings
Unknown or Other
Filed Oct 29, 2026NJ

UPDATE TO ODI #XXX- 2019 Ford Flex, VIN [XXX], recall 24V951 (Ford 24S75), rearview camera. Camera failed XXX: in reverse the screen turns blue, image flickers off. Still failing. Presented XXX (R.O. #XXX): no repair, no finding. XXX [XXX] [XXX] Ford verified in writing (R.O. #XXX, 63,180 mi): camera at fault, DTC C1001, no repair available, bulletin only tentatively planned Dec 2027, released unrepaired at no charge. Timeline: interim letter XXX said parts not available and promised a second letter when the remedy arrived; none arrived. Remedy anticipated XXX was missed; XXX Ford said no approved remedy or timeline; NHTSA listing now says XXX. No fix, loaner, interim plan, or firm date in nearly 2 years; [XXX] driver uses car daily, and Ford has not told owners to stop driving. XXX I escalated to Ford executive leadership; only reply was a Sep 10 Investor Relations form letter. Question Ford must answer: [XXX] quoted service camera XXX at $124.37 total, listed with no sales restrictions, and Ford's parts printout shows 339 units in stock. Is the delay truly parts availability or the absence of a certified remedy part? Recalled component is GA8T-19G490-A; state in writing whether GA8Z is itself recalled. Please treat as failure to remedy within reasonable time under 49 U.S.C. 30120. ODI closed investigation PE24030 in Feb 2026 relying on this recall, but the promised remedy still does not exist. Require a firm remedy date or interim replacements for verified failures, a bindi

Back Over Prevention
Filed Oct 28, 202650,000 milesAR

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 50,000.

Engine
Filed Oct 26, 2026KY

On Tuesday, October 6, 2026 I drove my car without issue and parked in my garage. I later came out and while getting something out of the passenger side noticed fluid leaking out from under the car. After looking at it I decided it looked like the water pump. When I turned the car on it began making engine sounds (no check engine light has come on). With the sound I decided to have the car towed to a mechanic and was told the water pump failed. I chose to have it towed to another mechanic for a second opinion because of the sound and after testing was discovered that the engine is done for. I received no check engine light notification or any other indication that something was wrong. We have kept up with all maintenance for this vehicle so there’s absolutely no reason the water pump or engine should be failing with under 93,000 miles on it. Since we owe $10,000 on the car still we are forced to make the repair with a new engine putting us in a catastrophic financial situation. Water pumps are a known issue with the flex, but for it to occur at such low mileage is insane and for the engine to have failed without any warning is disgusting. On top of this there was a recall for the backup camera in 2024 that still has not been resolved. Our backup camera is upside down, cuts in and out and is not a clear image. We have been dealing with this since shortly after purchasing the vehicle in 2022. When reversing at night I can’t see because the screen is upside down and fuzzy, and w

Unknown or Other
Filed Oct 22, 2026WI

Rearview camera was recalled almost 2 years ago and still no replacement parts available and the rearview camera in my vehicle does have the issue described. Whenever I put my car in reverse 1 of the following happens every time - Blue screen - Black screen - Image upside down - Distorted image with lines through it and upside down - Distorted image with lines through it and rightside up - No image with "Camera unavailable" message

Back Over Prevention
Filed Oct 19, 202650,000 milesMI

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repair were unavailable. The contact stated that while in Reverse (R), the rearview camera displayed an upside-down image, posing a safety hazard while attempting to attach a trailer to haul. A local dealer was contacted and confirmed the failure. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 50,000.

Back Over Prevention
Filed Oct 16, 202631,000 milesMI

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank or distorted screen. The dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 31,000.

Electrical System
Filed Oct 9, 2026MI

Rear View camera image is upside down / distorted. Looks to be acknowledged by Ford and NHTSA as a recall yet Ford Dealers are making me pay to have it fixed.

Back Over Prevention
Filed Oct 5, 2026115,000 milesTN

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera displayed an upside-down image and occasionally the rear-view camera displayed an image with lines. The dealer was contacted by phone and made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The failure mileage was approximately 115,000.

Back Over Prevention
Filed Oct 1, 202645,000 milesMI

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera displayed a blank screen or a distorted image. The contact then received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The dealer was notified of the failure several times, and the contact was informed that parts were not yet available. The failure mileage was approximately 45,000.

Back Over Prevention
Filed Sep 29, 202646,000 milesMN

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable. The message "Camera Unavailable" was displayed, requiring the contact to press OK. The dealer was contacted several times and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 46,000.

Back Over Prevention
Filed Sep 29, 202680,000 milesCA

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for parts to be available. The contact stated that while driving approximately 45 MPH, the B-pillar trim on the front driver's side door detached from the top of the door, causing the top half of the trim to separate from the rest of the trim. The contact stated that the same trim on the rear driver's side door had slightly detached. The back over prevention camera was inoperable and only displayed a black screen and made a beeping sound while in reverse. The dealer was contacted and failed to confirm when parts would be available. The failure mileage was approximately 80,000.

Unknown or Other
Filed Sep 22, 2026TN

I've been waiting for the recall repairs for the rear view camera for 1 1/2 years. Backing without this safety equipment is a hazard. I'm a patient person, but this is ridiculous.

Back Over Prevention
Filed Sep 18, 202645,000 milesNC

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time to make the parts available. The contact stated that when in reverse, the back over prevention camera displayed the image at the rear of the vehicle in reverse. The dealer was contacted twice and, most recently, advised the contact to wait an additional six months for parts. The failure mileage was approximately 45,000.

Unknown or Other
Filed Sep 17, 2026MI

Recieved recall notice 24S25 / NHTSA 24V951XXX about defected rear view camera malfunction. I have had an ongoing issue with camera not operating correctly. I have made several calls to Ford dealership and continued to be told parts not available. Why issue a recall and after 20 months latter still no fix. I am sure if I paid to have camera fixed the parts would be available. Is there a date parts will be available. Please help. [XXX] [XXX] VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Back Over Prevention
Filed Sep 16, 202695,000 milesAZ

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was intermittently blurry or inverted. The contact received notifications of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to complete the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recalls. The approximate failure mileage was 95,000.

Unknown or Other
Filed Sep 15, 2026TX

My backup camera is not working intermittently or will display a grainy image or black and blue lines. Sometimes it will just be a black screen. Other models of my vehicle had the backup camera recalled but my dealer is saying my vin isn’t included in the recall.

Structure › Body
Filed Sep 14, 2026KS

Exterior b-pillar applique trim on front driver and passenger doors have ripped from the vehicle while driving. Driver side trim includes key code pad and wires. Dealer has no parts available and taking no appointments. Rear camera not working consistently. Dealer has no parts available and taking no appointments.

Unknown or Other
Filed Sep 3, 2026IA

Getting on Interstate 35 at Bevington, Iowa and heard a noise at drivers side window and a piece of trim broke in 2 pieces, scared me and I pulled over on the Interstate to look and there was a piece hanging from some wires on drivers door

Unknown or Other
Filed Sep 3, 2026IA

My backup camera is not working all the time, sometimes it comes on but more than not it doesn’t work, I contacted a Dealer and they said there is no solution for this issue.

Back Over Prevention
Filed Sep 2, 2026MI

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera was inoperable. While reversing in the driveway, the camera operated intermittently. The contact stated that it was difficult to reverse from a parking spot. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact called the local dealer ten times and was informed that parts were not yet available and that vehicle owners would be notified when the parts became available.

Steering
Filed Aug 28, 2026ME

As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.

Back Over Prevention
Filed Aug 27, 2026100,000 milesCA

The contact owns a 2019 Ford Flex. The contact received notifications for NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to perform the recall repairs were not yet available. The contact experienced both failures. The contact stated that upon shifting into reverse, the rearview camera displayed a blank or distorted image, and the B-pillar trims detached. The dealer was contacted; however, the vehicle was not diagnosed or repaired because the recall remedies were unavailable. The contact stated that the manufacturer had failed to provide a remedy in a timely manner. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Back Over Prevention
Filed Aug 26, 202650,000 milesFL

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rear-view camera was inoperable. Additionally, the driver's side B-pillar trim detached, allowing water to leak into the vehicle. The vehicle was taken to the dealer, where it was inspected but not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

Back Over Prevention
Filed Aug 24, 202670,000 milesOR

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); ); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver's and passenger's side door B-pillar trims had detached, causing wind noise while driving. Additionally, the rear-view camera displayed a distorted image while reversing. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Structure
Filed Aug 21, 2026WI

See attached document for complaint.

Back Over Prevention
Filed Aug 13, 202660,000 milesCA

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rear-view camera was distorted and flipped upside down. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Back Over Prevention
Filed Aug 7, 202635,000 milesMI

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera went blank and flashed on and off. The contact stated that while attempting to latch the front driver's seat belt, the seat belt failed to retract as intended. The contact stated that the seat belt was stuck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 24V951000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the failure was a persistent failure. The contact stated that the rear-view camera failure was an inconvenience and a hazard due to a disability. The contact stated that turning the neck was painful while reversing. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

Back Over Prevention
Filed Aug 4, 202690,000 milesKY

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera unexpectedly turned off while reversing. The contact stated that it was difficult to reverse while the back over prevention camera was inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Unknown or Other
Filed Aug 3, 2026MI

My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford Safety Recall 24S75 (NHTSA Campaign 24V951000) and the expanded 25SB8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Back Over Prevention
Filed Jul 28, 202640,000 milesTX

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera was inoperable. Additionally, the driver's side door B-Pillar trim had detached from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the part for the repair of NHTSA Campaign Number: 25V695000 (Back Over Prevention); was only available for Mustang vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 40,000.

Structure
Filed Jul 27, 202681,000 milesSC

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the B-pillar trim detached. The contact taped the trim to keep it from flopping around. The dealer was contacted, and the vehicle was repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, to be refunded by the dealer once parts became available. The manufacturer was not made aware of the issue. The failure mileage was approximately 81,000.

Structure › Body
Filed Jul 26, 2026CA

B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.

Back Over Prevention
Filed Jul 22, 202640,000 milesMI

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image or an inverted image. The contact received notification of NTHSA Campaign Number: 24V951000 (Back Over Prevention); the contact associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

Back Over Prevention
Filed Jul 21, 2026TX

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera became inoperable. The camera image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Back Over Prevention
Filed Jul 17, 202646,000 milesMI

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was intermittently inoperable. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

Back Over Prevention
Filed Jul 17, 202685,000 milesMO

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rearview camera was distorted and became inoperable. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was not diagnosed; however, a dealer was contacted and stated that the part was not available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

Back Over Prevention
Filed Jul 17, 202650,000 milesIN

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a blank image. The vehicle was taken to the dealer to be inspected, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

Back Over Prevention
Filed Jul 16, 202659,995 milesNJ

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 24V951000 (BACK OVER PREVENTION); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 59,995.

Back Over Prevention
Filed Jul 16, 2026115,554 milesKY

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the back-over prevention camera turned on and off, and occasionally flickered. The failure became worse, and the image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 115,554.

Seat Belts
Filed Jul 13, 2026OH

Seat belt on driver's side is not coming out smoothly. It will remain locked or come out only a few inches. It takes many tries before you can put the seatbelt on. It clicks out incrementally or sometimes it goes on smoothly with no problems. Once seat belt is on the driver, it locks even when the driver isn't braking or pushing break pedal. The seatbelt may also sometimes be locked when braking and the belt will slip out a couple of clicks allowing forward movement of driver. Seatbelt malfuntion or lack of predictability is a safety issue. This problem has been happening for 3 weeks- at first I thought it was high temperature related and just quirky but it happens throught the day across cooler evenings. I have not had it inspected yet but will be taking to the dealership in the next week or so. No pervasive lights are on indicating an issue. Occasionally my airbag light will come on for a trip and go back off before next start up. It is available for inspection upon request.

Structure
Filed Jul 7, 202670,000 milesFL

The contact owns a 2019 Ford Flex. The contact stated that while driving at various speeds on several occasions, the driver-side exterior B-Pillar trim partially detached, hit the driver-side window, and eventually fractured in half. The vehicle was taken to a dealer, where it was determined that the driver-side B-Pillar trim needed to be replaced; however, the vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Back Over Prevention
Filed Jun 29, 20263,000 milesVA

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted into reverse(R), the rear-view camera failed to display a clear image on the screen. In addition, the contact stated that the screen was occasionally blue or displayed the message "Camera not Available". The vehicle was taken to a local dealer, where it was diagnosed; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.

Back Over Prevention
Filed Jun 29, 2026111,600 milesTN

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The dealer confirmed that the manufacturer was currently only providing parts for the Mustang vehicles. The manufacturer was not made aware of the issue. The failure mileage was 111,600.

Electrical System
Filed Jun 25, 2026KY

Back up camera is inverted. Its been 8 months sinse recall. Nothing from Ford. 2 Computer screen will not update,

Unknown or Other
Filed Jun 19, 2026OH

My Ford Flex has an open recall to fix the rear-view camera from December 2024. The status shows "Recall Incomplete, remedy not yet available". This is now going on 18 months and it is unacceptable that they cannot fix it. It is a safety issue because my rear-view camera does not work and I am filing a complaint based on this not being resolved in a timely manner.

Unknown or Other
Filed Jun 18, 2026TN

REAR-VIEW CAMERA DOES NOT DISPLAY A VIDEO IMAGE, IF SO, IT IS INTERMITTENT OR HAS LOSS OF IMAGE, AND OR DISTORTED IMAGE.

Unknown or Other
Filed Jun 15, 2026MO

MY VEHICLES REAR-VIEW CAMERA DISPLAYS AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, AND DISTORTED IMAGE. MY SON HAS AUTISM AND WILL RUN BEHIND OUR VEHICLE WITHOUT WARNING. HE WAS ALMOST HIT DUE TO MY CAR'S FAULTY CAMERA. I BROUGHT MY CAR TO THE DEALERSHIP WHEN IT WAS STILL UNDER WARRANTY AND BEFORE THERE WAS EVEN A RECALL AND WAS TOLD THEY DIDN'T HAVE THE PARTS TO REPAIR IT. THIS WAS 5 YEARS AGO AND THEY STILL TELL ME THE SAME THING WHEN I CALL. THIS IS UNACCEPTABLE.

Back Over Prevention
Filed Jun 10, 2026NC

See attached document for complaint.

Back Over Prevention
Filed Jun 10, 202630,000 milesMI

The contact owns a 2019 Ford Flex. The contact received notification of NTHSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle had experienced the rearview camera failure. The failure mileage was approximately 30,000.

Electrical System
Filed Jun 10, 2026TX

My vehicle keeps stalling while driving down the road. The vehicle suddenly loses power and stops on the roadway. No indicator lights come on and after several times pushing the push ignition button the car will start. This has happened on several occasions.

Complaints 1-50 of 260, newest first, reproduced as filed.

Across model years

Worst on record: 2013
YearComplaintsRecallsFiresDeathsAssessment
2019 — this page260400Above average
201869300Routine
201742400Routine
2016102300Routine
2015116420Routine
2014249420Above average
2013580610Above average
201264210Routine
2011144211Fatalities reported
2010139120Routine
2009181120Routine

Compare every Flex year →

Reading this record

Complaint volume is well above typical for a single model year.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 24, 2025. Source: NHTSA Office of Defects Investigation.