2009 Ford Flex

Routine

Owners filed 181 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 1 time.

Not among the Ford Flex years to avoid. Which Ford Flex years to avoid →

When it fails
020k40k60k90k120k200k
60,000 milesMedian miles at failure

150 complaints record an odometer reading. Failures cluster around 0–10,000 miles.

Most common 2009 Ford Flex problems

38 of the 181 complaints (21%) are about the engine.

ComponentReportsCrashesFiresInjuries
Engine27
010
Electrical System22
000
Steering12
100
Fuel/Propulsion System · fuel and propulsion system11
000
Power Train · transmission10
000
Unknown or Other9
000
Service Brakes, Hydraulic · brakes9
000
Service Brakes · brakes8
000
Engine and Engine Cooling · engine8
010
Electronic Stability Control (esc) · stability control8
000

1 safety recall

Part 573 reports
Air Bags › Frontal16V247000
Filed Apr 26, 2016695 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Risk. An improperly inflated air bag increases the risk of injury in the event of a crash.

Remedy. Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

All 1 campaign on file, newest first.

What owners reported

Newest filings
Wheels
Filed Jul 17, 2026IN

On February 26, 2026, I purchased a used 2009 Ford Flex VIN from Header’s Auto Sales. At time of delivery, the vehicle was equipped with tires that did not meet the manufacturer’s required load rating for this vehicle. A licensed mechanic provided a safety assessment confirming the tires were improperly load-rated and unsafe to carry the vehicle load. We were not informed of this issue at sale. To make the vehicle safe to drive, I replaced all 4 tires at my cost. Improper load-rated tires can result in tire failure, loss of vehicle control, and crash. Dealer sold vehicle "as-is" without disclosure of this safety defect.

Electrical System
Filed Dec 9, 2025KS

You can be driving down the road, and all your gauges will stop working, and all the warning lights on the dash will light up. The first time this happened my wife got stuck at a gas station all the warning lights were on and the car would not start, people tried to jump it and it would not affected at all. I looked on the internet and found were someone said to beat on the passenger side floorboard, I called my wife and told her to try that, and when she did the car would start. It doesn't do it all the time, you never know when it's going to happen. We have to just stomp on the passenger floor to get everything to start working again. If I had not found this information from somebody else on the internet my wife would have been stuck about a hundred miles from home. I've taken it to the Ford house and they say they've never heard of anything like this but I know it's happened before two other people that's how I knew to stomp on the floorboard on the passenger side.

Unknown or Other
Filed Mar 9, 2025CT

Rear subframe rusted at bolt mount. Vehicle could have experienced catastrophic failure wihle driving. Independent service center diagnosed and documented rusted area and potential for failure. Noise would happen during acceleration/deceleration but not in wet weather conditions. Until diagnosed as unsafe to drive, vehicle drove with rear passenger side sitting on rear spring, potentially causing spring to rust prematurely.

Electrical System
Filed May 27, 2023SC

The door ajar sensor malfunctions and is crazy expensive to fix. There are numerous posts and videos online of workarounds bcz it’s so common but they don’t seem safe since that’s a safety feature and the workarounds are simply a way to trick or bypass the warning sensors since the doors are actually closed in most cases. Ford needs to take ownership of this and issue a recall. There’s a tire pressure sensor failure as well.

Steering
Filed Apr 22, 2023MD

Was driving and the steering wheel became stiff. I received no warnings indications or lights on the dash. I had to give it a hard turn to get it to a parking lot and have it towed to a dealership.

Engine
Filed Jun 16, 2022SC

About 5 miles from home with no warning.The car went from regular temp to hot then stopped.Water mixed with the oil.The tech said the water pump just failed.I did not have any problems with it running hot or anything.

Suspension
Filed Mar 25, 2022WI

While driving around February 20th, 2022 we started swerving uncontrollably and almost ran into the curb and flipped while going about 40 MPH. My husband put on breaks but it felt like we were sliding on ice....without any ice on the road. We almost flipped and were very shaken, and lucky. We got vehicle to Firestone and they said our left rear toe link had broke. Supposedly our vehicle year is not part of the recall, I think it should be. Thank you

Service Brakes, Hydraulic
Filed Jul 19, 2021160,000 milesMI

The contact owns a 2009 Ford Flex. The contact stated that after refueling the vehicle, the odor of fuel was present coming from the vehicle. After parking inside the garage, there was fuel leaking from the seam of the fuel tank on the passenger’s side. The cause of the failure was not yet determined. Also, while attempting to stop the vehicle, the brake pedal would extend to the floor and the vehicle would not immediately stop. The contact determined that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was approximately 160,000.

Power Train
Filed May 19, 2021AZ

My Flex has repeatedly lost power while driving. I can feel the car lose power, and the yellow wrench light comes on. After reading up on it, I learned that you have to turn the vehicle off, wherever you are, and restart it after a few minutes. The wrench light turns off, and the car runs as normal, with no records of codes. This is talked about over and over in online forums. The safety issue is that it has happened on the freeway several times while traveling at a high rate of speed. The car loses power, and you cannot accelerate. You have to find a way to stop immediately, put the car in park (and listen to the transmission clunk) and turn it off. This last instance put me in harms way on the freeway. The car lost power while traveling 70mph. I immediately lost speed and had to cross 3 lanes of traffic to pull over to turn the car off. All of the forums talk about the throttle body, but everyone says that’s not the issue. The OSS and TSS sensors are also discussed. The dealerships cannot find out what’s wrong because once the car is turned off and restarted, any codes are erased. The issue persists, and the car keeps losing power wherever and whenever. I am referencing the most recent incident on this form, however, this has happened at least 12 times since September, 2020. Please, please force a recall on this issue!

Engine
Filed Mar 24, 2021138,000 milesGA

LAST NIGHT, I WENT TO BACK THE CAR OUT OF THE GARAGE AND WHILE IN REVERSE, THE ENGINE STARTED REVVING UP UNCONTROLLABLY AND EVEN THOUGH I HAD MY FOOT ON THE BRAKES, IT KEPT MOVING IN REVERSE. I QUICKLY PUT IT IN NEUTRAL AND THE REVVING CAME DOWN. SHUT DOWN THE CAR, RESTARTED IT AND THIS TIME, I PUT IT IN DRIVE AND THE SAME THING HAPPEN AGAIN ONLY TO START LUNGING FORWARD EVEN WHILE BRAKING. IF I WERE IN TRAFFIC OR AT A STOP LIGHT OR SIGN, I WOULD HAVE SURELY HIT THE PERSON(S) IN FRONT OR BEHIND ME. LATER MY WIFE EXPLAINED TO ME THIS HAPPENED WHILE DRIVING ON THE INTERSTATE AND SHE HAD A HARD TIME CONTROLLING THE SPEED, DUE TO REVVING, EVEN WHILE USING THE BRAKE. SHE MANAGED TO TAKE AN EXIT RAMP INTO A LARGE PARKING LOT USING EXTREME BRAKING (FORCEFUL) AND SHUT THE CAR OFF. SHE WAS ABLE TO MAKE IT HOME SHORTLY THEREAFTER. I WAITED UNTIL AFTER 8PM TO DRIVE WHEN THERE WAS LITTLE OR NO TRAFFIC TO DRIVE TO THE CLOSEST CAR REPAIR SHOP TO DROP IT OFF AND THERE HAPPENED TO BE A MECHANIC LEAVING AS I WAS PULLING UP. I DESCRIBED THE PROBLEM AND HE MENTIONED THAT IT WAS A DEFINITELY A SAFETY ISSUE AND ADVISED NOT TO DRIVE IT UNTIL IT GOT DIAGNOSED & REPAIRED. I'VE OWNED A LOT OF CARS IN MY LIFE AND EXPERIENCING UNCONTROLLABLE REVVING WHILST THE TRANSMISSION IS ENGAGED IS A FRIGHTENING EXPERIENCE. LUCKILY WE KEPT OUR WITS AND WERE ABLE TO RECOVER. I ALSO SEE WHERE THIS HAS ALREADY BEEN REPORTED ON THIS SITE. THIS IS A REAL SAFETY ISSUE AND I'M THANKFUL NO ONE WAS INJURED LAST NIGHT, INCL

Unknown or Other
Filed Nov 14, 2020MI

ELECTRIC SYSTEM

Engine
Filed Nov 12, 2020MD

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 55 MPH, THE VEHICLE SHIFTED INDEPENDENTLY INTO NEUTRAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER PULLED OVER ON THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND DRIVEN TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SAFFORD FORD LINCOLN OF SALISBURY LOCATED AT 1902 N SALISBURY BLVD, SALISBURY, MD 21801, (443) 210-4835, AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACED ALONG WITH A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Vehicle Speed Control
Filed Oct 28, 2020132,000 milesMI

WHILE BRAKING AND PARKING MY VEHICLE, MY VEHICLE HAD UNWANTED ACCELERATION. GOING AS HIGH AS 120MPH AND HOLDING THE BRAKE THE VEHICLE WAS STILL MOVING. I HAD TO HURRY AND SHIFT INTO PARK AND TURN OFF MY VEHICLE. OTHER TIMES THIS HAS HAPPENED WHILE COMING STOP AND IT WOULD GO UP TO ABOUT 40MPH AND I WOULD DESPERATELY HOLD THE BRAKE SCARED I WOULD HIT SOMEONE

Engine
Filed Sep 5, 2020IN

MY CRADLE IS RUSTED THROUGH ALL THE WAY TO THE LOWER CONTROL ARM AND HAS A VISIBLE CRACK. I'M TOLD THIS IS A SAFETY ISSUE AND CONCERN AS WELL AS A SAFETY HAZARD WHEN ONE CAN BE INJURED DUE TO THE ENGINE FALLING OUT TO NAME ONE. I'M TOLD BY A MECHANIC THIS IS A FACTORY DEFAULT.I AM VERY CONCERNED AND WOULD GREATLY APPRECIATE SOME ASSISTANCE WITH THIS MATTER. SINCERELY, [XXX] 09/05/2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Jun 13, 2020170,000 milesMI

THIS IS THE THIRD TIME THE POWER STEERING HAS FAILED IN THIS VEHICLE. I WAS DRIVING 60 MPH AND WITHOUT WARNING THE STEERING SEIZED. LUCKILY I WAS DRIVING IN RIGHT LANE AND WAS ABLE TO GET VEHICLE SAFELY TO A LOT. THERE WAS NO WARNING, NO NOISES, NO DASHBOARD LIGHTS CAME ON. THE STEERING BECAME VERY TIGHT AND WAS EXTREMELY DIFFICULT TO TURN THE WHEEL. *TR

Engine
Filed Mar 12, 2020133,615 milesVA

I WAS DRIVING ABOUT 45 MILE PER HR. THEN MY FORD FLEX STARTED TO STALL SO I HAD IT TOWED TO A NEAR BY REPAIR SHOP , THEY LOOKED OVER MY VEHICLE AND THEY CAME TO THE CONCLUSION, THAT THE WATER PIMP HAD FAILED AND COOLANT ENTERED THE BLOCK, SO THERE FOR THE ENGINE NEEDED TO BE REPLACE. WE ARE NOW IN THE PROCESS OF THE REPAIR INVOICE 369486 02/28/2020

Engine
Filed Feb 13, 2020MD

WHEN DRIVING AND THE CAR BEGINS TO ACCELERATE PAST 40MPH THE CAR SHUDDERS AND JERKS. THIS HAS BEEN GOING ON FOR OVER A YEAR. THE FORD DEALER TEST DROVE IT AND COULDN'T DUPLICATE WHAT I EXPERIENCE OFTEN.

Engine
Filed Nov 25, 2019120,000 milesWA

THE VEHICLE OVER HEATS, AND JUST GETS TOO HOT. IF THE A/C IS RUNNING IT OVER HEATS JUST SITTING AT THE LIGHT. NOW THAT IT IS COOLER, THE HEATER IS ON AND IT OVER HEATS JUST SITTING AT THE LIGHT. I STOP THE CAR AND LET IT COOL DOWN BUT IT SHOULD NOT BE OPERATING LIKE THIS. THERE ARE MANY PROBLEMS DESCRIBING THIS SAME PROBLEM AND IT IS A FACTORY DEFECT AND NEEDS TO BE CORRECTED. NO REASON JUST SITTING AT A STOP LIGHT FOR THE CAR TO OVER HEAT.

Electrical System › Ignition › Anti-theft › Control Module
Filed Nov 12, 2019169,000 milesPA

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE KEY WAS IN THE IGNITION, THE ANTI-LOCK WARNING INDICATOR ILLUMINATED. THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER STATED THAT THE SECURE LOCK SYSTEM NEEDED TO BE REPROGRAMMED BY THE DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.

Electrical System
Filed Jul 2, 2019MI

WHEN DRIVING DOWN CITY HIGHWAY OR CITY ROADS THE ALL OF THE LIGHTS ON THE DASH BOARD WILL CUT OFF, (IE. RADIO, BLINKERS, HEAT & A/C CONTROLS) WILL SHUT OFF AND THE DRIVE CONTROL BUTTON WILL APPEAR WITH THE DOOR AJAR AND BRAKE LIGHTS. IT IS NOW STARTING TO MAKE A DINGING SOUND WHILE YOU DRIVE AS WELL AS SMELL LIKE SOMETHING IS ON FIRE. THE CAR IS COMPLETELY SHUT AND SEALED. THERE ISN'T A TIME OR INSTANT WHERE THIS IS HAPPENING. IT WILL JUST GO IN AND OUT! FORD YOU REALLY NEED TO FIX THIS PROBLEM SINCE FAMILIES ARE USING THESE VEHICLES. I'VE DONE SOME RESEARCH AND SEE THAT IT IS A COMMON PROBLEM WITH THE 09 FLEX.

Unknown or Other
Filed Jul 1, 2019KY

STARTED HEARING NOISES AND SMELLING FUMES TRANSFER CASE WAS BAD. HAD TO REPLACE WITH A NEW ONE AND THERE ARE THOUSANDS OF COMPLAINTS AND POSSIBLE LAWSUITS ON THE INTERNET.

Engine
Filed May 22, 2019135,000 milesMS

2009 FORD FLEX PCM. WHILE ACCELERATING OFF RAMP ONTO INTERSTATE, MPH 70, THE FORD BEGIN TO SHANK VIOLENTLY THEN SUDDENLY STOPS.............. IN THE MIDDLE OF TRAFFIC/INTERSTATE IN THE MIDDLE LANE AT 70 MPH. FLEX GOES TO SHOP AND 3 COILS ARE MELTED, CONVERTER NEEDS TO BE REPLACED, AND PCM NEEDS TO REPLACED. THIS IS A SERIOUS HAZARD AND NEEDS TO BE LOOKED INTO AS THERE ARE MANY MANY POST AND COMPLAINTS ABOUT THE PCM. THE SAFETY OF THE FLEX AND IT'S PASSENGERS ARE IN GRAVE DANGER WHEN THIS HAPPENS AS IT IS OUT OF NO WHERE. 70 MPH ON AN INTERSTATE AT A SUDDEN STOP WILL KILL SOMEONE. NO CHECK ENGINE LIGHT APPEARS UNTIL AFTER THE FACT. THIS IS A FORD MALFUNCTION THAT NEEDS TO BE RECALLED BY FORD AND ADDRESSED INSTEAD OF TSB'S BEFORE AN INDIVIDUAL IS SERIOUSLY HURT.

Air Bags
Filed May 1, 2019VA

RECALL 16C06,WE CALLED THE RECALL NUMBER AND THEY ARE DENYING AND REFUSING TO RESOLVE THIS ISSUE THAT THE NHTSA HAS SET INTO PLACE.WE ARE SEEKING COMPLIANCE IN GETTING THIS REPAIRED AT NO CHARGE TO US SINCE THIS IS A JUSTIFIED RECALL.PLEASE CONTACT US AT [XXX] .WE ARE EXPERIENCING WARNING LIGHTS COMING ON IN VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Steering
Filed Apr 20, 2019200,000 milesOH

STEERING: I HAVE HAD ISSUES WITH MY STEERING, WE HAVE HAD THE RACK AND PINION REPLACED, STEERING PUMP AND STEERING BELT. MY PROBLEM IS STILL NOT FIXED. THE STEERING IS REALLY HARD AND THEN LIKES TO BREAK LOOSE AT ANY GIVEN MOMENT. THIS HAS ALMOST CAUSED ME TO WRECK SEVERAL TIMES. THERE IS A RECALL ON NEWER MODEL FORD FLEXS. I THINK THEY ALL NEED TO BE RECALLED BEFORE SOMEONE GETS HURT OR KILLED!

Fuel/Propulsion System
Filed Mar 4, 2019112,000 milesIA

FUEL GAUGE READING DROPS SUDDENLY FROM 1/4 TANK TO EMPTY IN A MATTER OF SECONDS, NOT ALLOWING TIME TO GET OUT OF TRAFFIC. HAPPENED NUMEROUS TIMES BUT SO FAR ONLY WHEN THE VEHICLE HAS BEEN IN A POSITION TO PULL OFF THE ROAD (ON SINGLE LANE ROADWAY, OR IN THE RIGHT HAND LANE. HAS BEED AT HIGHWAY SPEEDS, AND ON RESIDENTIAL AREA.

Power Train
Filed Feb 25, 201989,000 milesCA

DRIVING CAR, STOPPED AT TRAFFIC LIGHT, OR LEAVING PLACES THE TRANSMISSION WILL NOT ENGAGE WHEN PUT INTO DRIVE. IT GETS STUCK AND WON'T MOVE. THIS IS VERY DANGEROUS AS I HAVE ALMOST BEEN HIT FROM BEHIND WHEN THIS HAPPENS. I HAVE TO PUT IN PARK AND TRY AGAIN AND IT SOMETIMES SHIFTS OR MAKES A LOUD CLUCK AND JERK. HAPPENS OFF AND ON. TOOK INTO THE FORD DEALER COUPLE OF TIMES AND THEY SAID THEY COULD ONLY DETERMINE WHAT THE PROBLEM IS IF IT DOES IT WITH THEM. NEVER DOES IT WHEN IN THE SHOP. THE DEALER ACTS AS IF THEY HAVE NO IDEA HOWEVER I HAVE READ FROM SEVERAL PEOPLE THAT THEY HAVE HAD THE SAME PROBLEM WITH 2009 FORD FLEX. I BELIEVE THE TRANSMISSION IS THE SAME AS ON THE 2015 FORD TRANSIT VANS BECAUSE THE SAME ISSUE IS HAPPENING WITH IT. I HAVE TALKED TO MY MECHANIC AND THEY HAVE HEARD OF THIS PROBLEM TOO AND TOLD ME TO TAKE THE FLEX INTO THE DEALER. THEY HAVE FOUND DOCUMENTATION ONLINE THIS TRANSMISSION ISSUE NOT SHIFTING HAS HAPPENED SEVERAL TIMES. MOST RECENTLY FEBRUARY 21, 2019. SEEMS TO OCCURS WHEN THE VEHICLE IS WARMED UP.

Electronic Stability Control (esc)
Filed Feb 21, 201920 milesAZ

AS I AM DRIVING COME TO A STOP. PROCEED IN MOTION MAKING A LEFT TURN OR RIGHT TURN VEHICLE WILL LOCK UP SLOWING DOWN WITH GRINDING. NOW THIS HAS HAPPENED 3 TIMES ON THE ROAD CAUSING TRAFFIC TO STOP.

Structure › Body
Filed Feb 21, 201966,000 milesAZ

MY FORD FLEX 2009 WAS PARKED AT WORK WENT ON BREAK TO MY FORD FLEX OPEN DRIVERS DOOR CRAB WHAT I NEED CLOSED DOOR AND BACK REAR WINDOW SHATTERED OUT INTO PEACE'S NOT SURE WHAT CAUSED IT. HAS THERE BEEN ANY RECALLS FOR THIS INCIDENT WITH FORD

Power Train
Filed Feb 14, 201975,725 milesNC

THIS IN REFERENCE TO THE TRANSMISSION, I HAVE HAD IT LOOKED AT AND NO ONE CAN SEEM TO NARROW DOWN THE EXACT PROBLEM. THE VEHICLE STALLS WHILE DRIVING. AFTER STOPPING AND RESTARTING THE VEHICLE IT HESITATES AND THE KICKS INTO GEAR AND DRIVES. THIS DOESN'T HAPPEN EVERY DAY, BUT NOT KNOWING WHEN THE VEHICLE MIGHT STALL IS TROUBLESOME. THERE IS TSB 11-12-10 THAT DESCRIBES THIS PROBLEM, THE FORD DEALERSHIPS DO NOT HAVE ANY SAFETY RECALLS IN REFERENCE TO THIS.

Air BagsCrash1 injured
Filed Feb 13, 201935 milesCA

TAKATA RECALL THE AIR BAGS ARE OFF AND THE AIRBAG LIGHT FLASHES SOMETIMES WHEN DRIVING IT COMES IN MY DASHBOARD THO REMOVE ALL OBJECTS FROM BEHIND THE PASSENGER SIT OR DRIVER SIT WHEN THERE IS NOTHING THERE AND NOW IT DOESN'T WANNA ACELRATE MY CAR AT ALL IT PARKED NOW FOR 3 MONTHS

Service Brakes
Filed Feb 12, 2019160,000 milesFL

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE TRACTION CONTROL AND ABS ENGAGED. THE VEHICLE FAILED TO ACCELERATE AND COASTED OFF THE ROAD. WHEN THE DRIVER RESUMED DRIVING, A GRINDING NOISE OCCURRED FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. WHILE DRIVING HOME, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS LATER TAKEN TO GARBER FORD (3380 US-17, GREEN COVE SPRINGS, FL 32043, (904) 264-2442) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Power Train
Filed Feb 5, 201960,000 milesMD

TRANSMISSION. WHEN THE TEMPERATURE IS 40 DEGREES OR BELOW I SOMETIMES HAVE AN AUTOMATIC TRANSMISSION PROBLEM. IN THE MORNING AFTER THE VEHICLE WAS PARKED OVER NIGHT I START THE VEHICLE, PUT IT INTO REVERSE, I BACK 40 FEET DOWN MY DRIVEWAY WHICH HAS ABOUT A 30 DEGREE GRADE DOWN TO THE STREET.. I STOP ON THE STREET, PUT IT INTO DRIVE AND TURN TO THE RIGHT TO PROCEED FORWARD UP THE STREET WITH ABOUT 10 DEGREE GRADE FOR ABOUT 300 FEET, THEN THE STREET HAS ABOUT A 15 DEGREE GRADE FOR THE NEXT 200 FEET AFTER WHICH IT HAS A 5 DEGREE GRADE FOR 75 FEET AT WHICH POINT THERE IS A STOP SIGN AT A BUSY TWO LANE CROSS STREET THAT IS FAIRLY LEVEL AND HAS A 35 MPH SPEED LIMIT. I STOP UNTIL THE TRAFFIC GIVES ME A 100 TO 150 FEET MORE BREAK BETWEEN PASSING VEHICLES SO I CAN TURN RIGHT, MANY TIMES THE ENGINE REVS TO 4000 RPMS BUT THE VEHICLE ACCELERATES VARY SLOWLY AT PICKING UP SPEED. I OFTEN TRAVEL 600 TO 100 FEET BEFORE I ATTAIN 25 MPH. THEN IT SHIFTS INTO THE CORRECT GEAR. I HAVE HAD IT TO THE DEALER 3 YEARS AGO BUT THE FORD DEALER CHARGED TO TEST IT BUT FOUND NO PROBLEMS. FOUR MONTHS LATER I TOOK IT TO AAMCO WHO FOUND A PROBLEM AND REPAIRED IT, "THEY THOUGHT" REPLACING SOME PARTS. THE SAME PROBLEM PERSISTS AFTER THE "REPAIR". THE EXCUSE IS THAT THE CAR IS WARMED OR THE CONDITIONS CANNOT BE REPRODUCED. THE FORD DEALER SAID THAT THEY CANNOT COME 8 MILES TO MY HOME IN THE MORNING TO REPRODUCE THE CONDITIONS. THE TRANSMISSION FLUID LEVEL HAS ALWAYS BEEN DECLARED TO BE OK.

Visibility/Wiper
Filed Feb 5, 201974,000 milesMD

THE WINDSHIELD DEFROST DOES NOT CLEAR THE WINDSHIELD WHEN TURNED ON THIS WINTER. THE FAN BLOWS OK. THE FAN BELT IS OK. THIS IS A SAFETY PROBLEM.

Electrical System
Filed Jan 30, 2019133,333 milesMS

PASSENGER DOOR AJAR DASH LIGHT GOES ON AND OFF WHEN THE DOOR IS SECURE AND LOCKED. INTERIOR LIGHTS GO ON AND OFF WHEN AJAR LIGHT IS DISPLAYED AND POWER LOCKS UNLOCK/LOCK AT THE SAME TIME. THIS IS A SERIOUS ISSUE AT NIGHT WHEN THE INTERIOR LIGHTS GO ON AND OFF THE ENTIRE TIME WHEN YOUR DRIVING BLINDING YOU AS WELL AS I HAVE BEEN PULLED OVER BECAUSE THEY THOUGHT I STOLE THE CAR. WHILE PULLED OVER I WAS ASKED TO STEP OUT OF THE CAR AND WHEN I EXITED THE CAR IBECAME POSSESSED AND THE ALARM WENT OFF AND INTERIOR LIGHTS BEGAN BLINKING AND FLASHING ON AND OFF. THE CAR ALARM CONSISTENTLY GOES OFF AT ALL HOURS OF THE DAY AND NIGHT CAUSING THE BATTERY TO GO DEAD IF YOUR NOT AROUND TO SHUT IT OFF. THIS IS ALSO ISSUE AS MY CAR CAN GET STOLEN AT ANY TIME IF THE FACTORY ALARM ISN'T WORKING OR I COULD GET CARJACKED BECAUSE THE DOORS WON'T STAY LOCKED.THIS ISSUE HAPPENS IN PARK, IN DRIVE AND REVERSE. IT HAPPENS WHILE DRIVING OR IDLING AS WELL AS IT OCCURS ON THE HIGHWAY AND CITY STREETS. I HAVE READ MANY OTHER REPORTS AND FORD NEEDS TO ADDRESS THIS IN THE 2009 FLEX AS WELL.

Suspension › Front › Wheel Bearing
Filed Dec 17, 2018106,080 milesMD

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT OWNED THE VEHICLE FOR LESS THAN TWO MONTHS AND STATED THAT THE STEERING U JOINT, WHEEL BEARINGS, AND ENGINE FAILED. THE DEALER (CAR NATION, 317 SOUTH PHILADELPHIA BLVD, ABERDEEN, MD 21001, (410) 995-8888) STATED THAT THE VEHICLE COULD NOT BE REPAIRED SINCE THE CONTACT PUT 1,000 MILES ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 106,080. THE VIN WAS UNKNOWN.

Fuel/Propulsion System
Filed Dec 10, 2018160,000 milesIL

THE FUEL GAUGE WILL READ BETWEEN 1/2 AND 1/4 TANK THEN IMMEDIATELY MAKE A *DING* AND THE DISPLAY READS 0 MILES. THE FUEL GAUGE WILL DROP TO EMPTY. IF YOU DRIVE ANYTHING FURTHER THAN A SHORT DISTANCE (10 MILES OR SO) THE CAR WILL DIE. IT IS "OUT" OF FUEL. REFILLING THE TANK YOU WILL FIND THAT THE VEHICLE STILL HAS WHATEVER FUEL THE GAUGE WAS SHOWING BEFORE IT DROPPED TO ZERO. IT IS CONSISTENT, IT DOES THIS EVERY TANK. APPEARS TO BE GETTING WORSE AS TIME GOES ON.

Electronic Stability Control (esc)
Filed Nov 25, 2018110,000 milesCA

IT KEEPS SAYING SENSOR WE HAD REPLACED TWICE IS STILL BAD. THE TRANSMISSION DOESN'T ACCELERATE SOMETIMES

Air Bags
Filed Nov 15, 2018CA

MY FORD FLEX 2009 TURNS ON THEN WHEN I GO POUT THE CAR ON REVERSE IT PULLS MY CAR AND MAKES A LOUD SOUND THEN I PUT IT TO DRIVE AND IT DOES THE SAME WHEN I GO TO PRESS THE GAS PEDAL IT DOES NOT GO AT ALL. THE AC TURNS ON BUT IT DOES NOT ACCELERATE AND THE AIRBAGS LIGHT STARTS TO TURN ON AND OFF THIS IS NOW . BUT A MONTH AGO IT WAS DRIVABLE AND WHEN I WAS DRIVING IN THE FREEWAY GOING 70 MILES THE AIRBAG LIGHTS WOULD TURN IN AND OFF THEN THE TIRE PRESSURE SENSOR FAULT TURNED ON THEN THE MILES O WAS GOING WHEN CLEAR NOTHING ON THE DASHBOARD WOULD MARK AND THE CAR WAS STILL GOING BUT WOULDN'T WANNA GO FASTER AND IF I BREAK IT WOULDN'T ACCELERATE MORE.

EngineFire
Filed Oct 1, 2018MS

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, SMOKE APPEARED FROM THE HOOD AND THE VEHICLE SPONTANEOUSLY CAUGHT ON FIRE. THE CONTACT EXTINGUISHED THE FIRE AND DISCONNECTED THE BATTERY CABLES. THE AIR BAG WARNING INDICATOR WAS ILLUMINATED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Aug 31, 201865,000 milesNC

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE VEHICLE WAS STATIONARY OR WHILE DRIVING VARIOUS SPEEDS, THE CENTER CONSOLE FAILED TO OPERATE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD A BELL SOUND AND THE INSTRUMENT PANEL LIGHTING SHUT OFF. IN ADDITION, THE LOW TIRE PRESSURE INDICATOR ILLUMINATED WITHOUT WARNING AND THE TURN SIGNALS AND BRAKE LIGHTS BECAME INOPERABLE. THE CONTACT DISCONNECTED AND RECONNECTED THE BATTERY CABLE IN AN ATTEMPT TO CORRECT THE SERIES OF FAILURES. HALL FORD (1310 NORTH ROAD ST, ELIZABETH CITY, NORTH CAROLINA 27909) WAS MADE AWARE OF THE FAILURES AND PERFORMED A SERIES OF UNKNOWN REPAIRS. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.

Air BagsCrash1 injured
Filed Jul 30, 201850,150 milesMO

EXITING HWY AT 50 MPH, HIT BRAKE. HARD BRAKE PEDAL-NO BRAKES FOLLOWED BY ENGINE FULL THROTTLE ACCELERATION-VEHICLE WAS SENT TO THE FORD DEALER IN OCT FOR A CHECK ENG LIGHT THAT COULDN'T BE EXTINGUISHED. COMPUTER WAS REFLASHED WITH BASIC PROM. NO OTHER ISSUES UNTIL ACCIDENT

Fuel/Propulsion System
Filed Jun 20, 201860,800 milesTN

AS HAS BEEN REPORTED MANY TIME ON HERE AND IN THE FLEX FORUMS, THE VEHICLE WILL SUDDENLY STALL AT A 1/4 TANK OF GAS FOR NO REASON. I WAS TRAVELING DOWN THE INTERSTATE AT HIGH WAY SPEED WHEN THE FUEL GAUGE DROPPED TO E AND THE MILES TO EMPTY READ 0. THIS HAS HAPPENED THREE TIMES. I CALLED ONE OF MY LOCAL DEALERS WHO INSISTED THEY HAVE NEVER HEARD OF THIS PROBLEM AND NOTHING WAS DONE. THERE ADVICE WAS TO NOT LET THE CAR GET TO A 1/4 OF A TANK. THEY HAVE NO FIX FOR THIS DANGEROUS PROBLEM.

Engine
Filed Jun 9, 2018158,000 milesNC

VEHICLE WAS IN MOTION AND IT CUT OFF FOR THE 2ND TIME. NOW IT WONT STARTM ROLLED INTO BUSINESS PARKING LOT.

Suspension
Filed May 30, 201850,000 milesMI

THE SUSPENSION SYSTEM ON THE 2009 FORD FLEX CONSTANTLY HAVING TROUBLE WITH THE LOWER CONTROL ARM UPPER CONTROL ARM CAUSING BRAKING SYSTEM TO MALFUNCTION.

Engine
Filed May 15, 2018112,000 milesCA

PART OF MY POWER IN MY CAR SHUT OFF ON THE FREEWAY, AT 1:39 PM AT 67 DEGREES OUTSIDE . I HAD BEEN DRIVING FOR 40 MINUTES. MY DASHBOARD WENT DARK, AND ONLY MY CLOCK TIME WAS ON. I GLIDED TO THE SIDE OF THE ROAD, AND WAS ABLE TO PULL THE CAR VERY HARD TO THE RIGHT (AS THE POWER STEERING WAS OFF). THEN TURNED THE KEY TO OFF, WAITED 3 MINUTES TURNED THE KEY AND IT WENT BACK ON. IT HAS NOT HAPPENED AGAIN.

Seat Belts
Filed May 14, 2018160,000 milesNH

THE SEATBELT BUCKLE WILL NOT RELEASE THE SEAT BELT. STARTS OFF WITH THE RELEASE BUTTON STICKING, AFTER TIME THE BUCKLE BUTTON BREAKS AND NO LONGER IS ABLE TO BE USED. THE 3RD ROW BUCKLE WAS FIRST, NOW THE DRIVER'S BUCKLE IS STARTING TO STICK.

Service Brakes
Filed Apr 24, 201820,000 milesOH

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL TRAVELED TO THE FLOORBOARD NUMEROUS TIMES. THE DEALER (GANLEY FORD WEST, 16100 LORAIN AVE, CLEVELAND, OH 44111, (216) 941-9800) REPLACED THE BRAKE SYSTEM FOUR TIMES. THE DEALER STATED THAT THERE WERE INTERNAL FAILURES WITH THE FRONT AND REAR BRAKE SYSTEM (ANTI-ROTATION PIN, ADJUSTER SPRING, SPRING SEAT, PISTON SEALS, SLIDER FRAME, ANTI-RATTLE CLIPS, SLIDER PINS, AND CALIPER FRAME). THE FAILURE CONTINUED. THE BRAKES HAD BEEN REPLACED EVERY 20,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO RECALL FOR THE BRAKES. THE MANUFACTURER MADE A RECOMMENDATION TO HAVE THE DEALER REPLACE THE PARTS AGAIN. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Engine
Filed Apr 20, 2018100,000 milesTX

2009 FORD FLEX LIMITED OVERHEATS WHILE IDLING FOR THE PAST 3 YEARS. RAN MULTIPLE VACUUM TESTS AND THERE IS NO LEAK OR SHORTAGE OF COOLANT. A/C BLOWS HOT WHILE IDLING. REPLACED RELAYS, THERMOSTAT, AND FUSES TO NO AVAIL. REPLACED COOLING FANS RECENTLY WITH OEM PARTS. CAR IS NO LONGER OVERHEATING, BUT NOW HAS A STRONG ELECTRICAL OR MELTING SMELL AFTER DRIVING. FANS POTENTIALLY FAILING AGAIN.

Power Train
Filed Nov 1, 201768,953 milesNY

TRANSMISSION SHIFTS VERY ROUGH.WHILE IN MOTION.

Visibility/Wiper
Filed Oct 30, 2017OH

HEADLIGHTS RANDOMLY TURN OFF AFTER A FEW MINUTES. THIS OCCURS WHILE IN MANUAL MODE AND IN AUTOMATIC MODE. TURNING THE KNOW TO "OFF" AND BACK TO "ON" RESTORES THE LIGHTS TO WORKING CONDITION. WHILE THE HEADLIGHTS TURN OFF, THE PARKING LIGHTS AND FOG LIGHTS STAY ON MOST OF THE TIME. WE HAD ONE OCCASION WHERE ALL FRONT END LIGHTS STOPPED WORKING - ESPECIALLY CONCERNING AS WE WE RE DRIVING AT NIGHT, IN COMPLETE DARKNESS ON A RURAL ROAD.

Complaints 1-50 of 181, newest first, reproduced as filed.

Across model years

Worst on record: 2013
YearComplaintsRecallsFiresDeathsAssessment
2019260400Above average
201869300Routine
201742400Routine
2016102300Routine
2015116420Routine
2014249420Above average
2013580610Above average
201264210Routine
2011144211Fatalities reported
2010139120Routine
2009 — this page181120Routine

Compare every Flex year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Apr 26, 2016. Source: NHTSA Office of Defects Investigation.