2019 Ford Flex complaints

Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.

The contact owns a 2019 Ford Flex. The contact stated that while his wife was driving 55 MPH and depressing the accelerator pedal, the rear driver’s side wheel turned independently at a 45-degree angle, and the rear end of the vehicle was pulled into the left lane, causing the vehicle to spin out twice. The contact stated that his wife was able to pull over to the right side of the road. A local dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V537000 (SUSPENSION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 188,000.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transmission shifted. No warning lights were illuminated. In addition, when the vehicle was shifted into park(P) and turned off, the vehicle jerked and moved back and forth. Several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informed that parts were still unavailable. In addition, the contact recently received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the driver's side rear door exterior trim had detached and flown off the vehicle. The contact only noticed that the trim had detached after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was black, upside-down, or blurry. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not repaired because the part was not available. The contact stated that the recall part had not been available for almost a year. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 45,000.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera initially displayed an inverted image, but the camera had become inoperable while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 32,000.

I just purchased a 2019 ford flex in September from Bessette Motors in Carrington ND. When I purchased the vehicle the rear backup camera had an inverted image. The dealership told me they would bring my car back in the following week to fix the camera because the said someone must have flipped the camera over accidently. They have not fixed it, nor they did not tell me the camera issue was part of a recall. I have had the vehicle now for over a month and still have an upside-down back up camera. It has nearly caused multiple accidents because I cannot turn it off and it's very distracting being inverted. I see the recall for my vehicle has been out since December 2024. That is a long time for no fix!! It is dangerous to continue to drive my vehicle the way it is with no fix

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that when the back over prevention camera was activated, the screen failed to display an image, or the image would be inverted. The dealer was contacted. The manufacturer was made aware of the issues. The failure mileage was approximately 35,000.

Rear Camera recall has not been remedied it has be 9 months

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention) in 2024. The contact had been calling the local dealer but was informed that parts to repair the recall were not yet available. The contact stated that the rear-view camera had started failing intermittently. The contact stated that occasionally the image froze or flashed off and on. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.

Backup camera is not working at all; there is a blank blue screen that appears with a warning that states: camera is unavailable. There is an open recall #NHTSA #24V951 and #24S75. Walker Ford Dealership was called today 10/14/2025 and stated there are no cameras available at this time for the recall. The parking sensors are no longer working because the backup camera is not working. My safety and others are at risk because I do not have any sensors to warn me if I am in a blind spot backing up.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention) in 2024; however, when the local dealer was contacted to schedule an appointment, the contact was informed that parts for the recall repair were not yet available. The contact stated that the camera had started to show symptoms of the recall. The camera image was occasionally upside down or there was a message “Camera Not Available” was displayed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted about the lack of recall repair parts and to report the failure. The failure mileage was approximately 85,000.

Rear camera distorted and no longer displays. Message says rear camera not available. This makes it very hard to back up vehicle using only mirrors.

While driving at highway speeds the Side B pillar panel became unattached and broke off.

The contact's wife owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was either blank, upside down, or distorted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving at 70 MPH, there was an abnormal sound coming from the exterior of the vehicle. The contact pulled over to the side of the road, and upon inspection, the contact became aware that the keypad had detached from the door and was hanging down. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be repaired. The contact taped the keypad to the door to avoid water from entering the keypad. Three-quarters of the keypad had detached and flown off while driving. The buttons on the keypad still functioned as intended. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed an upside-down image while shifted in reverse(R). The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 57,345.

A recall notice was issued for my vehicle in December 2024 for rear camera issues. It is now October 2025 - ten months after the recall notice. According to the Ford website recall service is still not available. Only approximately 30,000 vehicles were impacted by the recall. I have been without a rear camera now for over 8 months due to this issue. It has led to several near accidents while I was backing out between other vehicles in parking lots. This is a safety issue. Why has this issue not been resolved yet? Please contact Ford and push this issue on them.

Safety Recall Notice 24S75 / NHTSA Recall 24V951 is not being addressed in a timely manner. The notice is from January 2025 and it is now late September with no progress.

This recall has been since the Dec 20, 2024 and there is no resolution for this. Called the local dealership multiple times and they had no additional information and no ETA on resolution. This is safety concern due to the visibility at the back of the vehicle when backing up. This is clearly not being resolved in timely manner. Also note: the lack of this resolution has limited my resale value of this vehicle which has/is affecting many others that own this vehicle. Note the camera started glitching about a year ago. Dec 20,2024 Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The contact had not experienced a failure.

2019 Ford Flex Limited and the rear view camera will come up with a blank screen or a blue screen and not show anything. Then will show the error of Camera not available. This problem has been reported in other Flex vehicles and is listed on the NHTSA ID Number: 24V951000. According to the local Ford dealer, this vehicle is not affected but is showing all the symptoms of it. This occurs intermittently. The camera will work on one reverse, and not work on the next.

Trim panel on driver side door containing keyless entry pad blew off while traveling down highway, banged against car, then completely separated from vehicle and landed somewhere behind me on PA Turnpike. I replaced it myself and it happened a second time exactly the same way. Now I just have black Gorilla tape over the opening.

The back up camera in the vehicle almost never works properly. The majority of the time, while in reverse, the screen is blue or black. It will sometimes show the camera video feed but it will be upside down before the screen turns to black. It will than say that the camera is unavailable. If the back up camera is not operation, it can be very difficult to see small objects or young people directly behind the vehicle. The symptoms are the same as described in NHTSA recall number 24V951 which affects the same vehicle line and model year as this vehicle. This VIN is not affected by recall 24V951.

While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wires. We had to pull over. We couldn't get it back in so we put the window down and had to zip tie it to the door frame, leaving the window down for our entire long trip. We were afraid it was going to fly off and hit the car behind us, causing damage and a safety hazard. We took the car to Stevens Ford Jersey City and had it repaired. This is a cost we paid for. The only warming sign was a constant whistling sound we would hear.

While car is in reverse the rear view camera cuts in and out more than 75 %of time while. This has resulted in several near miss collisions while backing up. But when I checked my vin it was included in the current recall for the same issue and concern.

Ford just issued a recall for 2015-2019 vehicles due to distorted picture on the camera when in reverse. I have the exact same issue on my 2019 flex. Although the flex has been discontinued by ford, the camera issue is identical. It just stopped showing a clear picture one day with no cause. I took it to my ford dealership immediately and they told me it had to be replaced but couldn’t be because flex had been discontinued.

See attached document for complaint. I am writing because back in January I received a notice of recall to have the rearview camera replaced because of inverted, blank, or distorted image. I had that camera replaced for those very same symptoms several weeks before the recall was announced. After working at a Ford Dealer for 23 years, I do know that you refund the cost of any work done that would have fallen under a recall. The notice says that parts are unavailable now, but they were available, within on week, when I had the problem corrected. As such, I am asking for a refund now, because I know that some parts take nearly forever to get. For those vehicle sitting on lots that cannot be sold because of an open recall is very frustrating for the dealer. Again, I am asking for a refund now for work that would have fallen under this recall, #24S75.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse, the back-over prevention screen turned blue. Occasionally, the image was clear, but then it flickered off. No warning lights were illuminated. The vehicle was taken to the local dealer on two occasions, who confirmed that the vehicle might not be repaired under recall yet. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but provided no assistance. The failure mileage was approximately 39,000.

The contact owns a 2019 Ford Flex. The contact stated that on several occasions while in reverse (R), the rear-view camera displayed a blue screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of failure, and a complaint was filed, and the contact was referred to the NHTSA Hotline. The contact believed that the failure was associated with NHTSA Campaign Number: 24V951000 (Back Over Prevention). The failure mileage was approximately 88,900.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down image or a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

A Safety recall for my 2019 Ford Flex rear-view camera has been open since the beginning of the year. A check with my local Ford dealer indicates a probable solution by March 2026. The explanation is "Parts are not available". I find this to be an unacceptable duration for "Parts are not available". This is a Ford problem that has existed for multiple years and multiple models as the camera image reversed on my 2012 Ford Explorer

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to function as intended. The screen turned blue and obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message “Rear-view Camera not Available” was displayed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 42,000.

The backup camera is dysfunctional. It shows an inverted, upside-down image, sometimes it is just black or unavailable, it is glitchy. It is available for inspection upon request. The errors have made it unsafe to backup or see oncoming (from the rear) traffic. It is a known issue with a known recall. It is still ongoing with no solution "parts are not available" - for an unreasonable amount of time. It's a 2019. It's had problems since it was designed, yet it's SIX YEARS LATER and FORD has NOT come up with a solution. I have had it inspected by the FORD service department at the local dealership, and they have no clue other than that it's under recall without a solution. Sometimes the system tells you the camera isn't working, other times it doesn't. Where is the enforcement?

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image displayed on the back over prevention camera appeared upside down. The dealer was contacted and confirmed that the part for the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.

The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from the wires was able to pull off the road and tape it down before it flew off into traffic

B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been lucky not to have lost it as it was barely held on by the keyless entry cord.

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the rearview camera was inoperable. The contact stated that the rearview image appeared blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 17,800.

The passenger side b pillar trim flew off on the highway! The driver side is also loose

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached and flew off the vehicle. In addition, the contact stated that the passenger's side B-pillar had detached and fallen off the vehicle two years prior. The vehicle was taken to an independent mechanic, and the contact was informed that the driver’s and passenger’s side s B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. The VIN was unavailable.

B pillar trim was lost going down the road. May of 2025 unsure of date.

1) Trim piece that includes the keyless entry pad on driver's door, broke off while driving 80 mph on highway. The keyless entry pad was left hanging on by the electrical cords. It is available for inspection as it has not been fixed yet. 2) I didn't see where it went, but it had the potential to fly off and hit any cars behind me. 3) Car has been inspected by mechanic at Ford dealership and provided cost for part to fix. 4) Car has not been inspected by manufacturer, police, insurance rep, etc. 5)No warning lamps, messages or any symptoms prior to failure. I honestly thought something hit my car. I ended up pulling over to assess the situation. It was then that I noticed the panel broke off and the remaining piece was left hanging.

B pillar keyless entry panel became mostly detached while car was operating at highway speeds. My safety and the safety of others was compromised due to my alarm at the noise of the panel striking my vehicle. Panel struck my vehicle several times before the top half broke off and was lost, which also may have compromised the safety of drivers following me, as I did not see where it flew off to. Bottom half of panel is still attached by wiring and I have it secured to vehicle with tape. No warnings or notifications preceded this event. I didn't report it yet because I have not had time to find a replacement part. I recently saw that this may be a widespread issue among 2019 Flexes and not something I somehow caused to happen.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera briefly displayed an image for approximately 15 seconds, then the screen went black. The message "Back Over Camera Unavailable" was displayed on the infotainment center screen. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer was unable to provide a date for parts availability. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.