2019 Ford Flex complaints

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera displayed a distorted, blank, or upside-down image, and the camera had become inoperable. There was no warning light illuminated. The contact attempted to repair the rearview camera but was unsuccessful. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact called the local dealer, who stated that a second notification would be sent once the recall remedy was available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised as the dealer. The failure mileage was approximately 68,000.

So. The b Pilar thing is about to fly off, it’s making a whistling noise. The back up camera doesn’t work and makes my whole panel stop working leading to not letting me control climate so it’s stuck blowing heat. I have young children so I haven’t been able to drive the car much for about two-3 months now. Ford told me they can’t do anything til they have the parts but I’m stuck with no vehicle and still paying. It’s too dangerous to drive it tho.

The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B Pillar Trim Appliques detached and fell off. The dealer ws made aware of the failre, the contact was informed that the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

2019 Flex , Odometer reading 58,190. Coolant seen on lower part of engine along with low coolant level. Took to dealership who confirmed the water pump failed and was leaking. We were lucky it was caught early before coolant leaked into the engine, causing the engine to stop while driving and permanently damage engine. There are no warnings for this when it happens (coolant leaking into engine),we were just fortunate to notice low coolant. Because there are no coolant warnings, it can lead to catastrophic engine damage while operating vehicle.There are no guarantees that this will not happen again, only parts are under two year warranty. After research, Ford knew this was an issue with this engine when we bought it, not only on the Flex but same engine on other models, yet continued to sell them. Cost $3,391.71 to repair. Because it is over 5 year warranty no help offered, yet is under 60K miles. There are other complaints regarding this same issue yet Ford continues to not acknowledge faulty design of engine. 2) still waiting for rrecall/repair of backup camera, 3) also waiting-recall/repair for plastic pillar covers. Both of these are under a recall for over a year. NHTSA has other complaints of this from consumers.

See attached document for complaint.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure intermittently and a warning message informing the back up camera was inoperable had displayed. The failure mileage was 50,000.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rear view camera screen displayed a blue screen. In addition, the error code indicated that the rear view camera display was unavailable. The failure occurred intermittently. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification, NHTSA Campaign Number: 24V951000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while in reverse(R), the rearview camera image would intermittently display either a blank or distorted image. The dealer was contacted and an appointment was made to have the recall serviced. Upon return to the dealer, the contact was informed that parts remained unavailable and that a second notice would be sent once parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 40,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger side windshield started to detach. The contact also stated that the trim located on the driver’s door had also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part required for the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

In October of 2025 the vehicle began to make engine noises. Within a day the vehicle stalled and shut down completely. I had my mechanic examine the car and they advise coolant had leaked into the engine cause damage. The engine had to be replaced. No warranty coverage and 4k later.

1) rear camera recall since November 2024, still no action. No rear vision on camera. 2) trim panel on driver door has flown off on highway twice, have area covered with black tape for a year now. I have heard nothing from Ford or dealer. Can't even get through to the dealer's service dept.

Along with problems from the current recalls (that still don't have remedies), our 2019 Ford Flex also has a faulty gas gauge. Not sure what component it would be considered, but even when we fill the tank up with gas, it doesn't register properly how much gas we have in the tank. It shouldn't be a guessing game as to how much gas is in the vehicle. I used to love Fords, but the combination of safety issues is concerning.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable and a message that the camera was not available was displayed. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact stated that on several occasions while in reverse (R), the rearview camera was blank. The contact stated that the failure occurred mostly when the vehicle was being operated after sitting idle for a while. The failure was intermittent. After restarting the vehicle, the vehicle operated normally. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blank on two occasions. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 45,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the back over prevention camera displayed a blank image. The vehicle was taken to the dealer, and the dealer attempted to reset the system; however, the failure persisted. The contact then received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were not yet available. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The vehicle was not repaired. The failure mileage was approximately 70,000.

The power steering system failed and numerous other electrical systems showed as broken as a result. The dealer service dept said: "We found corrosion on connector C1467A meaning that water is getting inside the connector somehow which caused the module to short out. The steering rack is not the failure, it is the module. However, the module is built into the steering rack. Can't replace it separately. So In order to replace the module, I have to replace the rack." This failure caused the power steering to stop working, making it extremely difficult to drive the vehicle. The repair cost over $4000.

My rear view mirror display is inverted, constantly. Recall has not been satisfied yet.

Rear view camera inoperative. Safety recall issued Dec of 24 and still no sign of a remedy from Ford. That makes 2 Safety recalls on my vehicle with no fix. The other 25V732 was issued Nov 25. I’ve already had 2 incidents that resulted in minor bumps and scratches in the rear due to loss of the camera. Great feature when you have it working

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was inoperable or displayed an inverted image while reversing. The contact stated that while reversing, the rearview camera was inoperable, causing the vehicle to hit another parked unoccupied vehicle on one occasion, and the vehicle hit a dumpster pole on another occasion. There was no injury sustained. The contact's vehicle was damaged, but the other vehicle was more damaged. The vehicle was taken to the dealer, where the infotainment system was replaced; however, the rearview camera failure persisted, and the rearview camera displayed a narrow view occasionally. Additionally, the contact stated that the exterior door B-pillar trim had detached and was previously replaced. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000(Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 2,450.

There has been a recall on this since January '25 but the view on my rearview camera on my 2019 Flex has been upside down for about FIVE years!!!!

The power steering has stopped working. After starting the car it shows a "Steering Assist Fault" message and the steering doesn't work. Thankfully this happened when the car was stopped. My car battery is fine so this must be a failure in the Electric Power Assisted Steering (EPAS) system.

The recalled B Pillar has detached this weekend in the front of the left driver's side B pillar- it seems as it being held on by the keyless entry components. It is at approx 25 degree angle to the body of the car. As an added consequence of the redirected airflow- the driver's side door is very cold as air is getting in where it previously didn't. I scheduled with the AutoNation Amherst dealership for evaluation and repair. When I called back to move the appointment it was cancelled because I was told there is no fix/no parts. ???

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed intermittently, with the image appearing and disappearing, or being upside down. Occasionally, the rear-view camera displayed a blank screen. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 94,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact stated that prior to receiving the recall letter, the contact experienced back over prevention camera failure. The contact also received notification of NHTSA Campaign Number: 25V732000 (Structure). Before receiving the recall letter, the driver's side B-pillar cracked in half. The local dealer was notified of the failures several times and informed the contact that parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 35,500.

I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in January 2025. They have yet resolved the recall, and we are still waiting on a $630.00 refund.

The contact owns a 2019 Ford Flex. The contact stated that the back-over prevention camera was inoperable approximately 30 percent of the time. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure). The local dealer was contacted and confirmed that parts were on backorder. Another unknown local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 25,000.

B-Pillar trim molding on passenger side fell off while going through car wash.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim was detaching, causing water to leak into the vehicle on the driver's side. While in reverse, the back over prevention camera displayed the image of the rear of the vehicle that was upside down, or there was no image displayed. The dealer was contacted, and it was confirmed that the parts were not available for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the message “Camera Unavailable” was displayed. The contact stated that the screen was displayed upside down or that there was a blue screen. The vehicle was taken to the dealer, where it was diagnosed and determined with rear-view camera failure. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was made aware of the failure. The contact was informed that a recall was initiated; however, the part was not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part was not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 70,286.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse, the back over prevention camera displayed the image of the rear of the vehicle upside-down. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issues. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Flex. The contact stated that the camera image was upside down and blank, and the message "Camera not Available" was displayed. The camera operated for several seconds and became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Chuck Renze Ford of Manistique (751 E. Lakeshore Drive, Manistique, MI 49854); the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 90,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear-view Camera Unavailable" was displayed on the screen. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side B-pillar trim detached from the vehicle. The contact pulled over to the side of the road, exited the vehicle, and, upon inspection, became aware that a section of the B-pillar trim had detached from the vehicle, and the other half was loose and hanging off by the wires. The contact used tape to secure the remaining half of the B-pillar trim. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving on several occasions, the B-pillar trims detached, causing electrical damage to exposed wiring. The contact received notification of NHTSA Campaign Number: 25V732000 (STRUCTURE); however, the part to do the recall repair was not yet available. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,823.

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was intermittently inoperable, and the image was distorted while reversing. The vehicle was taken to the dealer, where the rearview camera was replaced at the owner's expense. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The dealer and the manufacturer were contacted for reimbursement; however, the contact was informed that reimbursement could not be provided because the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 34,226.

I have recieved the notice from the manufacturer as expected. I have been notified by my local dealership of the recall. I have attempted several times since notification to have it corrected. I have been told on every occasion the parts were not available. Yet, a bit of searching on Ford's own parts website, I can order the part and have it delivered by Feb 26. At every service visit, the dealership has kindly reminded me of the needed recalls. I question, no parts? Is ford just thinking I will get tired and just stop. No parts in stock should mean, NONE in Ford's entire inventory. The part in question is only used on Ford Flex. No other models use this device. The reserved devices cannot be "for new car builds". I believe we are on the edge of a "BAD FAITH" arguement. An issued "Safety Recall" should not mean "Suggested when you have time Recall.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the driver's side B-pillar trim detached from the vehicle. The B-pillar trim struck the side of the vehicle and cracked. The contact stated that a part had fallen off the vehicle, and the other part was attached to wires. The local dealer was not contacted. The part attached to the wires was glued. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 145,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the vehicle. The contact was eventually able to slow down to 5 MPH and regain control of the vehicle. The vehicle was driven approximately four blocks to a safe location in a nearby parking lot. The contact parked the vehicle. The contact inspected the vehicle and became aware that the rear passenger's side wheel was turned outward, and the top of the wheel was turned inward. The contact stated that the vehicle felt like it was being driven on black ice. The vehicle was towed to the dealer, where it was diagnosed with a detached rear toe link. The contact was informed that the rear toe link needed to be replaced. In addition, the contact was informed that all four wheels needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,312.

I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as ‘Only for Mustang’, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the official OASIS report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was inoperable. The vehicle was taken to the dealer, who determined that the rearview camera needed to be replaced, but parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was distorted and upside down. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The vehicle was taken to the dealer where it was diagnosed and determined that the camera system had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.

See attached document for complaint.

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionally. Additionally, the front passenger’s side B-pillar trim was loose, and there was an abnormal whistling sound coming from the B-pillar. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the unrepaired recall was a safety hazard. The contact stated that the vehicle was used to transport children. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

On or about January 22, 2026 when I put my 2019 Ford Flex in reverse the rear view camera displayed a torn and/or flickering picture for the first time ever that I had seen. The image will occasionally stop with an inverted camera image. Since then the camera display on the dash board will at times also display a message saying something like "rear view camera not available" with no camera image at all. Occasionally the camera image will be normal intermittently. Moving the transmission select lever to park or other locations besides reverse and back to reverse does not seem to correct the camera image problem. This problem was first noticed in my 2019 Ford Flex on or about January 22, 2026. About 13 months ago I received a recall notice in the USPS mail advising that I would be contacted about the recall for this problem. So far, no contact has been received by me. Now that the camera problem has started in my vehicle trying to back up and avoid obstacles or people has become a large concern due to the blind spot behind the vehicle without the camera working.

Received recall notice - safety recall notice 24S75 / NHTSA recall 24V951 in January 2025. This recall has still not been completed by Ford. This has been over 1 year. Do they get indefinite time to repair recall

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the rearview camera failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 48,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the front passenger's side B-pillar trim detached. The vehicle was taken to the dealer, where it was diagnosed with a detached front passenger's side B-pillar trim. The contact was advised that the front passenger's side B-pillar trim needed to be replaced. The vehicle was repaired. The contact stated that later, while driving at an undisclosed speed, the front driver's side B-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a detached front driver's side B-pillar trim that needed to be replaced. The contact was informed that parts were not yet available. In addition, the contact was informed that the parts could be ordered from a secondary vendor. The contact was advised to hold off on ordering the parts because there was an open recall on the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,561.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera image was distorted or upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not notified of the failure. In addition, the contact also received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.