Page 6 of 6 · complaints 251–260 of 260

2019 Ford Flex complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Electrical System
Filed Mar 23, 2022MI

Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. Seems like the 2019 Flex should be added. This poses a danger when backing the vehicle.

Suspension
Filed Feb 11, 202239,150 milesOH

The contact owns a 2019 Ford Flex. The contact stated that while driving approximately 40 MPH, the steering wheel suddenly jerked to the left causing the vehicle to fishtail and cross the median line. After regaining control of the steering, the driver was able to safely park on the side of the road. While inspecting the vehicle, it was discovered that the rear driver’s side wheel was angled outward and out of position. The vehicle was towed to the local dealer was diagnosed that the rear toe link had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not yet notified of the failure. The failure mileage was 39,150

Back Over Prevention › Sensing System › Camera
Filed Jan 25, 2022NM

1. Rear Camera, yes 2. Unable to see behind car thus unable to see people and/or vehicles. 3. Intermittent 4. No 5. Camera unavailable, camera no signal

Structure › Body › Hatchback/Liftgate
Filed Dec 17, 202164,000 milesCA

The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 64,000.

Back Over Prevention › Warnings
Filed Dec 9, 2021PA

Back up camara is intermittent.

Tires
Filed Mar 8, 202121,000 milesTX

BAD HANKOOK TIRES IN WHICH THEY WILL NOT REPAIR OR REPLACE

Air BagsCrash3 injured
Filed Dec 30, 202036,000 milesCA

TL* THE CONTACT OWNED A 2019 FORD FLEX. THE CONTACT STATED WHILE MAKING A LEFT TURN, WHEN ANOTHER VEHICLE RAN THE RED LIGHT AND CRASHED INTO HER VEHICLE ON THE FRONT DRIVER SIDE BUMPER. THE CONTACT STATED NO AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES ON HER AC JOINT (LEFT SHOULDER) AND HER SON (REAR DRIVER SIDE) SUSTAINED BACK INJURIES AND HER DAUGHTER (REAR PASSENGER SIDE) SUSTAINED INJURIES ON HER LEFT KNEE. THE CONTACT STATED THEY ALL SOUGHT MEDICAL ATTENTION WITH THE ENT FROM THE AMBULANCE AND ALSO WENT TO AN EMERGENCY ROOM FOR FURTHER ASSISTANCE ON THEIR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE VEHICLE WAS TOWED TO LOCAL DEALER AUTONATION FORD TORRANCE (3111 PACIFIC COAST HWY, TORRANCE, CA 90505:(424) 253-4976) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Unknown or Other
Filed Aug 31, 20202,022 milesPA

WHILE THE FLEX WAS PARKED IN OUR DRIVEWAY, THE GLASS IN THE REAR HATCH BLEW OUT. IT OCCURRED AROUND 5:00P. THE TEMPERATURE WAS IN THE 70'S ALL DAY. NO ONE DROVE, WENT INTO THE FLEX, OR OPENED THE HATCH THAT DAY. AT 4:30P THE GLASS WAS STILL INTACT. AT 5:00P THE HATCH GLASS WAS SEEN ON THE GROUND AND REAR BUMPER.

Unknown or Other
Filed Feb 28, 20206,500 milesPA

OCCASIONALLY WHEN I AM TURNING LEFT OR RIGHT THERE IS A CLUNKING NOISE UNDER THE FRONT END OF MY CAR. I TYPICALLY BACK INTO A PARKING SPACE AND WHEN I AM LINING UP MY CAR TO BACK IN IS MOSTLY WHEN THE NOISE OCCURS. IT IS A LOUD SOUND THAT ALMOST SOUNDS LIKE A POPPING OR SNAPPING. IT DOES NOT MATTER THE TEMPERATURE OUTSIDE, NOR DOES IT MATTER WHETHER IT IS DRY OR WET. IT ISN'T HAPPENING EVERY TIME EITHER. IT IS FRIGHTENING, THOUGH, BECAUSE I HAD A TIE ROD SNAP ON A CAR ONE TIME AND IT ALWAYS MAKES ME THINK OF THAT. I DID TAKE IT TO A FORD GARAGE AND IT DIDN'T MAKE THE SOUND SO THEY DID NOTHING BECAUSE THEY REALLY COULDN'T TELL ME WHAT IT MAY BE. MY CAR IS GARAGE KEPT.

Wheels
Filed Apr 14, 2019NM

TAKATA WE HAVE HAD THE FLEX IN % TIMES TO HAVE THE TIRES BALANCED FORD SAID THAT IT IS IN THEIR SPECIFICATION BUT THE WE CAN FEEL THE UNBALANCE IN THE STEERING WHEEL TOOK TO INDEPENDENT DEALER AND HE SAID ONE OF THE RIM WAS OUT OF BALANCE AND THE TIRES WERE OFF BALANCE TOO WE ARE AFRAID THIS GOING CAUSE PROBLEMS LATER WHY DO WE HAVE TO PUT UP WITH 5 TIMES TO REDONE IT NOT A COMFORTABLE FEELING

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2019 Ford Flex → · Every Flex year → · How the figures are calculated →