Ford Motor Company: Equipment › Other › Owners/Service/Other Manual
Ford Motor Company reported this defect to federal regulators on Jun 9, 2023 and put the number of vehicles at risk at 691,133. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
32 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Ford Expedition | 65 | 8 | 4 | 5 |
| 2023 Ford F-250 SD | 44 | 16 | 3 | 2 |
| 2023 Ford F-350 SD | 41 | 15 | 0 | 2 |
| 2023 Ford F-450 SD | 5 | 13 | 1 | 0 |
| 2023 Ford F-550 SD | 1 | 9 | 0 | 0 |
| 2023 Lincoln Navigator | 7 | 8 | 0 | 0 |
| 2022 Ford Expedition | 117 | 12 | 0 | 4 |
| 2022 Ford F-250 SD | 127 | 17 | 4 | 3 |
| 2022 Ford F-350 SD | 114 | 17 | 1 | 2 |
| 2022 Ford F-450 SD | 24 | 14 | 3 | 0 |
| 2022 Ford F-550 SD | 9 | 12 | 1 | 0 |
| 2022 Lincoln Navigator | 21 | 14 | 1 | 3 |
| 2021 Ford Expedition | 242 | 12 | 4 | 4 |
| 2021 Ford F-250 SD | 167 | 13 | 0 | 3 |
| 2021 Ford F-350 SD | 98 | 15 | 4 | 1 |
| 2021 Ford F-450 SD | 18 | 12 | 1 | 0 |
| 2021 Ford F-550 SD | 13 | 9 | 2 | 0 |
| 2021 Lincoln Navigator | 33 | 12 | 0 | 2 |
| 2020 Ford Expedition | 428 | 18 | 7 | 5 |
| 2020 Ford F-250 SD | 269 | 15 | 3 | 2 |
| 2020 Ford F-350 SD | 189 | 16 | 3 | 7 |
| 2020 Ford F-450 SD | 0 | 10 | 0 | 0 |
| 2020 Ford F-550 SD | 4 | 8 | 0 | 1 |
| 2020 Lincoln Navigator | 32 | 13 | 2 | 2 |
| 2019 Ford Expedition | 526 | 11 | 3 | 8 |
| 2019 Ford F-250 SD | 1,165 | 12 | 11 | 16 |
| 2019 Ford F-350 SD | 467 | 12 | 6 | 9 |
| 2019 Ford F-450 SD | 3 | 9 | 0 | 0 |
| 2019 Ford F-550 SD | 4 | 5 | 2 | 0 |
| 2019 Lincoln Navigator | 85 | 10 | 1 | 3 |
| 2018 Ford Expedition | 383 | 14 | 2 | 8 |
| 2018 Lincoln Navigator | 52 | 12 | 3 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V420000.
Full record for the 2023 Ford Expedition → · Recalls carrying a do-not-drive advisory → · Where this data comes from →