Dorman Products, Inc.: Steering
Dorman Products, Inc. reported this defect to federal regulators on Oct 6, 2015 and put the number of vehicles at risk at 1,767. The repair is free for as long as the recall stands.
The defect
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
The risk
If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
The remedy
Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
24 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2002 Ford Crown Victoria | 58 | 5 | 3 | 9 |
| 2002 Lincoln Town Car | 65 | 1 | 1 | 14 |
| 2002 Mercury Grand Marquis | 78 | 2 | 2 | 8 |
| 2001 Ford Crown Victoria | 53 | 7 | 2 | 9 |
| 2001 Lincoln Town Car | 161 | 6 | 4 | 21 |
| 2001 Mercury Grand Marquis | 157 | 5 | 3 | 26 |
| 2000 Ford Crown Victoria | 85 | 10 | 2 | 6 |
| 2000 Lincoln Town Car | 108 | 9 | 8 | 11 |
| 2000 Mercury Grand Marquis | 162 | 8 | 5 | 14 |
| 1999 Ford Crown Victoria | 134 | 8 | 4 | 6 |
| 1999 Lincoln Town Car | 148 | 6 | 7 | 18 |
| 1999 Mercury Grand Marquis | 164 | 5 | 2 | 17 |
| 1998 Ford Crown Victoria | 119 | 10 | 6 | 3 |
| 1998 Lincoln Town Car | 154 | 8 | 7 | 7 |
| 1998 Mercury Grand Marquis | 143 | 7 | 8 | 8 |
| 1997 Ford Crown Victoria | 288 | 11 | 15 | 9 |
| 1997 Lincoln Town Car | 314 | 8 | 6 | 10 |
| 1997 Mercury Grand Marquis | 316 | 5 | 6 | 11 |
| 1996 Ford Crown Victoria | 276 | 12 | 16 | 13 |
| 1996 Lincoln Town Car | 259 | 10 | 11 | 9 |
| 1996 Mercury Grand Marquis | 239 | 6 | 19 | 9 |
| 1995 Ford Crown Victoria | 250 | 12 | 11 | 15 |
| 1995 Lincoln Town Car | 165 | 9 | 10 | 16 |
| 1995 Mercury Grand Marquis | 179 | 7 | 5 | 19 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 15E082000.
Full record for the 2002 Ford Crown Victoria → · Recalls carrying a do-not-drive advisory → · Where this data comes from →