Filed Oct 6, 20151,767 vehiclesDorman Products, Inc.
Defect. Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
Risk. If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
Remedy. Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
Filed Aug 3, 20073,600,000 vehiclesFord Motor Company
Defect. ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk. THIS COULD RESULT IN AN UNDERHOOD FIRE.
Remedy. DEALERS WILL INSTALL A FUSED WIRING HARNESS. OWNERS OF THE PASSENGER CARS INCLUDED IN THIS CAMPAIGN WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED AS AN INTERIM REPAIR. AS SOON AS REPAIR PARTS ARE AVAILABLE (EXPECTED OCTOBER 2007), OWNERS WILL BE INSTRUCTED TO RETURN TO THE DEALERS FOR INSTALLATION OF A FUSED WIRING HARNESS. THE RECALL BEGAN ON AUGUST 13, 2007, AND MAILING COMPLETED BY SEPTEMBER 19, 2007. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Air Bags › Frontal › Driver Side › Inflator Module01V318000
Filed Oct 3, 2001911 vehiclesFord Motor Company
Defect. EQUIPMENT DESCRIPTION: PASSENGER VEHICLES THAT HAVE HAD THE DRIVER'S AIR BAG MODULE REPLACED AFTER APRIL 5, 2000. THE REPLACEMENT DRIVER'S AIR BAG MODULE INFLATOR MAY HAVE INSUFFICIENT WELDS THAT COULD PREVENT PROPER INFLATION OF THE AIR BAG.
Risk. IN THE EVENT OF A CRASH, THE DRIVER'S AIR BAG MAY NOT PROPERLY DEPLOY WHICH COULD POTENTIALLY RESULT IN LESS THAN THE INTENDED LEVEL OF OCCUPANT PROTECTION.
Remedy. DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE DRIVER'S AIR BAG MODULE. OWNER NOTIFICATION BEGAN OCTOBER 5, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
Filed Jun 12, 20001,167 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET DRIVER'S SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk. IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
Remedy. DEALERS WILL INSPECT THESE VEHICLES AND REPLACE THE SERVICE SEAT BELT ASSEMBLIES THAT WERE INSTALLED IN THESE VEHICLES FROM JANUARY 1 THROUGH JUNE 13, 2000.
Filed Jun 12, 20001,129 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET FRONT PASSENGER SIDE SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk. IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
Remedy. DEALERS WILL INSPECT THESE VEHICLES AND REPLACE THE SERVICE SEAT BELT ASSEMBLIES THAT WERE INSTALLED IN THESE VEHICLES FROM JANUARY 1 THROUGH JUNE 13, 2000.
Suspension › Front › Control Arm › Lower Ball Joint98V322000
Filed Dec 16, 1998175,000 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-1996 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT HAVE BEEN SERVICED WITH EITHER A BALL JOINT CONTAINING THE ONE-PIECE BEARING OR A FRONT LOWER CONTROL ARM CONTAINING A BALL JOINT WITH A ONE-PIECE BEARING. THE ONE-PIECE BEARING WITHIN THE LOWER CONTROL ARM BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK. THIS COULD RESULT IN SEPARATION OF THE BALL AND CAP OF THE JOINT, ALLOWING THE CONTROL ARM TO DROP TO THE GROUND.
Risk. IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL REPLACE THE LOWER CONTROL ARM BALL JOINTS (2).
Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings98I001000
Filed Apr 7, 1998167,742 vehiclesFord Motor Company
Defect. THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. FORD IS INITIATING AN OWNER NOTIFICATION PROGRAM FOR OWNERS OF CERTAIN 1995-1997 CROWN VICTORIA MODEL VEHICLES WITH POLICE, TAXI, AND COMMERCIAL FLEET PACKAGES AND TOWN CAR VEHICLES WITH THE LIVERY PACKAGE. THESE VEHICLES MAY HAVE INSUFFICIENT CLEARANCE BETWEEN THE BRAKE LINE AND THE UNDERBODY FRONT FLOOR PAN ASSEMBLY WHICH COULD CAUSE WEAR OF THE BRAKE LINES.
Risk. THIS COULD LEAD TO BRAKE FLUID LOSS FOR THE REAR BRAKES AND, POTENTIALLY, INCREASED STOPPING DISTANCES.
Remedy. DEALERS WILL INSPECT THE BRAKE LINES FOR WEAR, INSTALL TWO NEW TUBE BUNDLE CLIPS, AND CHECK THE BRAKE LINES FOR PROPER CLEARANCES. IF THE BRAKE LINES ARE WORN, THE DAMAGED SECTION OF THE BRAKE LINE WILL BE REPLACED.
Filed Jul 18, 199672,000 vehiclesFord Motor Company
Defect. THE PITMAN ARMS WERE NOT FULLY LUBRICATED AT THE ASSEMBLY PLANT. THE "BALL JOINT" AT THE OUTER END OF THE PITMAN ARM CAN BECOME CONTAMINATED AND CORRODE.
Risk. SUCH CORROSION CAN RESULT IN ABNORMAL WEAR OF THE JOINT, RESULTING IN SEPARATION OF THE JOINT. LOSS OF STEERING CONTROL CAN OCCUR INCREASING THE RISK OF A VEHICLE ACCIDENT.
Remedy. DEALERS WILL INSPECT THE VEHICLES AND IF THE JOINT IS FOUND TO HAVE SIGNIFICANT WEAR, THE ARM WILL BE REPLACED. THOSE PITMAN ARMS NOT REPLACED WILL HAVE THE "BALL JOINT" FULLY GREASED.
Defect. THE ELR/ALR FEATURE IS USED TO ACCOMMODATE CHILD RESTRAINTS. WHEN SERVICING THE REAR BELT ASSEMBLIES, WRONG PARTS COULD HAVE BEEN USED WHICH DO NOT CONTAIN THE AUTOMATIC LOCKING FEATURE.
Risk. IN THE EVENT OF AN ACCIDENT, THE SEAT BELT ASSEMBLIES MAY NOT PROPERLY SECURE THE CHILD RESTRAINT INCREASING THE RISK OF PERSONAL INJURY TO THE SEAT OCCUPANT.
Remedy. DEALERS WILL REPLACE THE REAR BELT ASSEMBLIES WITH THE APPROPRIATE DESIGN RETRACTOR AND TONGUE ASSEMBLIES.
Filed Apr 22, 199673,500 vehiclesFord Motor Company
Defect. WHEN IN THE SECONDARY LATCHED POSITION, THE DRIVER DOOR LATCHES MAY OPEN WHEN SUBJECTED TO TRANSVERSE LOADS LESS THAN THAT SPECIFIED IN FMVSS NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Risk. THE DRIVER'S DOOR, WHEN CLOSED ONLY TO THE SECONDARY LATCHED POSITION, MAY NOT SUSTAIN A 1,000 POUND TRANSVERSE LOAD.
Remedy. DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE DRIVER DOOR LATCH.
All 10 campaigns on file, newest first.
What owners reported
Newest filings
Vehicle Speed Control › Accelerator Pedal
Filed Jan 26, 2023140,000 milesSD
The contact owns a 1996 Lincoln Town Car. The contact stated while the vehicle was turned on and he was shifting the vehicle from park(P) to drive(D), with his foot on the brake pedal, the vehicle lunged forward at high speed. The contact stated that the acceleration was extreme. The contact observed smoke coming from the rear tires as the vehicle accelerated. The contact was able to safely stop the vehicle after approximately 50 feet but had to depress the brake pedal with force. The contact stated no warning light was illuminated. The contact stated that the vehicle was not turned off but was shifted to park(P). The contact had tested and shifted the vehicle from park (P), drive (D), neutral (N) and reverse (R) and the vehicle reacted normally to each gear change. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000. The contact stated that the vehicle was sold to the mechanic who repaired it.
Vehicle Speed Control
Filed Feb 20, 202025 milesOH
AS PER RECALL CRUISE CONTROL NEITHRT STARTS OR WORKS ON HIGHWAY
Service BrakesFire
Filed Aug 24, 2017100,000 milesIL
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE ATTEMPTING TO DRIVE THE VEHICLE AND SHIFT THE GEAR INTO DRIVE WITH THE BRAKE PEDAL DEPRESSED. THE PEDAL TRAVELED TO THE FLOORBOARD AND ALL THE WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT POURED BRAKE FLUID INTO THE RESERVOIR AND DEPRESSED THE BRAKE PEDAL, SMOKE APPEARED FROM THE ENGINE COMPARTMENT NEAR THE MASTER CYLINDER. THE CONTACT ALSO STATED THAT THE BRAKE LINE CORRODED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Suspension
Filed May 17, 201645,000 milesIN
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO VIBRATE AND AN UNKNOWN CLICKING SOUND WAS HEARD FROM THE PASSENGER SIDE WHEEL WHEN MAKING A TURN. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT BALL JOINTS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 98V322000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Seat Belts
Filed Apr 29, 2016211,000 milesCA
1. DRIVERS SEAT BELT LATCH IS BROKEN INTERNALLY AND CANNOT BE USED. TO CIRCUMVENT THE BROKEN LATCH, THE FRONT CENTER PASSENGER SEAT BELT IS BEING USED. 2. FRONT RIGHT HAND PASSENGER SEAT BELT CAN NO LONGER BE LATCHED WITHOUT FIRST PUSHING THE RELEASE BUTTON. 3. CRUISE CONTROL AUTOMATICALLY ENGAGED WHILE DRIVING IN RESIDENTIAL AREA, CAUSING A RAPID ACCELERATION OF MY VEHICLE ABOVE THE SPEED LIMIT. SLAMMING ON THE BRAKES FORCEFULLY DISENGAGING THE CRUISE CONTROL. ONE TIME OCCURRENCE.
Air Bags
Filed Mar 23, 2015180,000 milesNC
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL WAS VIBRATING AND THE WHEELS FELT AS IF THERE WERE TO DETACH FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE SEAT BELTS WERE UNABLE TO LOCK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Vehicle Speed Control › Cruise ControlFire
Filed Dec 18, 2014OH
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THERE WAS SMOKE COMING FROM UNDER THE HOOD. AS A RESULT, THE CONTACT DISCOVERED THAT THE BATTERY WIRES WERE BURNED AND BRAKE FLUID HAD SPILLED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO SWITCH GEARS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL WIRE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail PipeFire
Filed Aug 8, 2014101,000 milesNY
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING 55 MPH THERE WAS SMOKE EMITTING FROM THE ENGINE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT OBSERVED THAT ANTI-FREEZE WAS COVERING THE ENGINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE INTAKE MANIFOLD WAS CRACKED AND WOULD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000. UPDATED 10/24/2014*LJ THE CONSUMER STATED THAT THE DEFECTIVE PLASTIC INTAKE MANIFOLD WAS COVERED IN A CLASS ACTION LAWSUIT. THE CONSUMER BELIEVES THAT EVEN THOUGH THE DATE OF THE COVERAGE EXPIRED THE VEHICLE SHOULD STILL BE COVERED. UPDATED 04/16/2015 *JS
Vehicle Speed ControlFire
Filed Mar 11, 2014196,000 milesNJ
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED AND WAS PARKED IN THE MECHANIC'S REPAIR SHOP WHEN THE VEHICLE CAUGHT ON FIRE. THE FIRE SPREAD QUICKLY AND DESTROYED THE REPAIR SHOP BUILDING AS WELL AS SEVERAL OTHER BUSINESSES, RESULTING IN OVER 7 MILLION DOLLARS WORTH OF DAMAGE. THE FIRE MARSHALL INFORMED THE CONTACT THAT THE FIRE WAS CAUSED BY THE PARKED VEHICLE BEING INSIDE THE BUILDING. THE FIRE OCCURRED PRIOR TO THE ANNOUNCEMENT OF NHTSA CAMPAIGN NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE CONTACT INDICATED THAT THE VEHICLE EXHIBITED THE SAME DEFECT THAT WAS LISTED IN THE RECALL CAMPAIGN. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 196,000. *TR
Seat Belts
Filed Mar 12, 2013125,000 milesME
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER AND CENTER SEAT BELT RECEPTACLES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE SEAT BELT SYSTEM NEEDED TO BE REPLACED. THE SEAT BELT SYSTEM WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 35,000. UPDATED 4/24/13 *CN UPDATED 05/29/2013 *JS
Unknown or OtherFire
Filed Apr 19, 2012124,758 milesSC
THE VEHICLE WAS PARKED WHEN WE WERE INFORMED THAT THERE WAS SMOKE COMING FROM OUR VEHICLE, I WENT TO INVESTIGATE AND FOUND THAT THE VEHICLE WAS SMOKING TERRIBLY, I RAISED THE HOOD AND THERE WAS FIRE, THE FIRE DEPARTMENT WAS CALLED, WE GOT A FIRE EXTINGUISHER AND PROCEED TO PUT THE FIRE OUT. THE FIRE DEPT. ARRIVED AND FINISHED UP AND WROTE UP SOME INFORMATION. I HAD THE VEHICLE TOWED HOME WHERE IT NOW SITS. *JS
Electrical System
Filed Aug 17, 2011120,000 milesMD
HEADLIGHTS AND DASH PANEL CUT OFF INTERMITTENTLY WHILE DRIVING ON SMOOTH PAVEMENT FOR PAST 10 YEARS. I HAVE HAD DEALERSHIP EXPERIENCE THIS BUT THEY COULD NOT FIND ANY PROBLEM. ALSO, THE SPEEDOMETER SHOWS CAR SPEED AT 100 OR MORE MPH WHEN STARTING CAR BUT GOES TO NORMAL WHEN MOVING. I JUST REPLACED THE MOTORCRAFT ALTERNATOR WITH A REBUILD VERSION AND THE SPEEDOMETER PROBLEM IS GONE. CAN'T BE SURE THAT THE HEADLIGHT ISSUE IS GONE TOO, BUT THIS SEEMS TO BE THE MAGIC FIX. I'M WONDERING IF A BATCH OF INTERMITTENTLY DEFECTIVE MOTORCRAFT ALTERNATORS WERE OEM SINCE THIS SEEMS TO BE A PROBLEM FOR OTHERS. IT IS VERY SCARY TO BE DRIVING 55 MPH AND HAVE THE HEADLIGHTS CUT OFF FOR A SHORT TIME. MONTHS GO BY AND NOTHING HAPPENS; THEN THERE IT IS AGAIN. I WAS THINKING THAT THE CAR WAS HAUNTED. I STILL HAVE THE OLD MOTORCRAFT ALTERNATOR BUT I WILL RETURN IT TO AUTOZONE TO GET MY CORE BACK UNLESS IT CAN BE USED TO DETERMINE IT IS DEFECTIVE. OVER THE YEARS I HAVE SPENT A LOT AT REPAIR SHOPS AND THE DEALERSHIP TRYING TO LOCATE THE CAUSE OF THIS. AT THE SUGGESTION OF THE DEALER SERVICE MANAGER, I REPLACED THE SPEED SENSOR TWICE OVER THE YEARS TO "FIX" THE ERRATIC SPEED AT STARTUP BUT WITHOUT ANY CHANGE. *KB
Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Aug 1, 2011309,000 milesTN
I OWN A 1996 LINCOLN TOWNCAR VIN [XXX]. ON SATURDAY 7/9/2011 MY BRAKE LINES BROKE AND MY BRAKES FAILED IN ROCKWOOD, TN. FORTUNATELY I WAS ABLE TO SAFELY DRIVE THE CAR TO A SAFE PLACE WHERE I HAD A FRIEND PATCH THE LINES WITH RUBBER HOSES AND WAS ABLE TO AGAIN USE MY BRAKES. I DISCOVERED THAT FORD HAS ISSUED A RECALL FOR CERTAIN TOWNCARS #79493 4/7/1998 FOR BRAKE LINE REPLACEMENT. I WENT TO 2 FORD DEALERSHIPS AND WAS TOLD THIS RECALL DIDN'T COVER MY CAR. I FEEL THIS RECALL SHOULD COVER MY CAR BECAUSE THE SAME DEFECTS ON THE TOWNCARS COVERED ARE PRESENT ON MY TOWNCAR AND CAUSED THE BRAKE LINES TO BREAK. I AM ASKING FORD TO AUTHORIZE ME TO RECEIVE THE SAME PROTECTION AFFORDED THE OWNERS OF THE COVERED TOWNCARS AND COVER MY REPAIRS AT ONE OF MY LOCAL FORD DEALERSHIPS. I CALLED THE CUSTOMER RELATIONS CENTER ON 7/12/2011 AND WAS GIVEN A CASE NUMBER [XXX]. I CALLED AGAIN ON 7/13/2011 AND WAS TOLD THE RECALL DIDN'T COVER MY CAR. I AM ONLY ASKING FOR THE SAME TREATMENT AFFORDED MANY OTHER COVERED 1996 TOWNCAR OWNERS UNDER THIS RECALL! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB
Service Brakes, Hydraulic
Filed Jul 13, 2011101,242 milesSC
BRAKES FAILED - DUE TO SEVERE CORROSION ON BRAKE LINES (RIGHT FRONT). SECOND OCCURRENCE DIFFERENT BRAKE LINE(REAR). ALSO OCCURRED ON MY NEIGHBORS 1996 LINCOLN TOWN CAR (REAR BRAKE LINE) BOTH CARS ARE AVAILABLE FOR INSPECTION. SERIOUS ACCIDENT AVOIDED BY USING EMERGENCY BRAKE. *TR
Engine and Engine Cooling
Filed Mar 31, 201190,000 milesDE
I'VE OWNED A 96 LINCOLN TOWN CAR FOR ABOUT 2 YEARS NOW AND THE INTAKE MANIFOLD CRACKED RECENTLY WHAT CAN I DO ABOUT THAT CAUSE I'VE JUST RECENTLY HEARD ABOUT THE RECALL AND I DON'T WANT TO HAVE TO WORRY ABOUT THAT CONSTANTLY HAPPENING, IS THERE ANY THING I CAN DO. *TR
Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Mar 30, 2011GA
1996 LINCOLN TOWNCAR. CONSUMER REQUESTS REIMBURSEMENT FOR THE REPLACEMENT OF THE HEATER CORE *TGW UPDATED 06/01/11. *JB. UPDATED 06/28/11. *JB UPDATED 09/12/11. *JB
Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 23, 201092,000 milesFL
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR WITH 92000 MILES. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL HE HEARD A CLANKING NOISE. THE CONTACT STATED THAT RECALL 98V322000, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT WAS THE CAUSE OF FAILURE. THE MANUFACTURER WAS CALLED BUT THEY COULD NOT FIND ANY RECORD OF THE VEHICLE BEING REPAIRED OR INCLUDED IN THE RECALL.
Suspension › Front
Filed Jul 13, 201092,551 milesNJ
WHILE DRIVING MY 1996 SIGNATURE SERIES TOWN CAR ABOUT 25 MIS/HR IN RESIDENTIAL AREA THE RIGHT FRONT BALL JOINT SUSPENSION COLLAPSED & "ROLLED" UNDER THE CAR FRAME. THE SLOW SPEED ENABLED THE CAR TO BE STOPPED WITHIN FEET. DRIVER & A PASSENGER UNHURT. CAR TOWED TO AAA CERTIFIED GARAGE THAT HAD BEEN USED FOR OVER 25 YEARS. SUSPENSION REPLACED AS WAS THE LEFT ONE THAT MECHANIC DEEMED READY TO ALSO COLLAPSE. RESIDENT MUNICIPALITY LITERALLY SURROUNDED BY EXPRESSWAYS WHOSE SPEED LIMIT IS 65 MIS/HR. DEATHS AND OR SEVERE INJURIES WOULD MOST CERTAINLY HAVE RESULTED HAD COLLAPSE OCCURRED WHILE DRIVING AT ALLOWED SPEED LIMIT AS THIS DRIVER DOES. THE CAR HAD 92551 CAREFULLY DRIVEN MILES ON IT. CAR ALWAYS GARAGED AND METICULOUSLY MAINTAINED BY OWNER, DEALER AND THE MECHANIC USED . WORSE THAT DID HAPPEN WAS THE ALMOST $500 BILL & BEING LATE FOR AN ANNUAL CONFERENCE BEING HELD AT NEARBY UNIVERSITY. *TR
Vehicle Speed ControlFire1 injured
Filed Jul 7, 201080,000 milesNY
LINCOLN TOWN CAR WENT ON FIRE IN GARAGE FROM CRUISE CONTROL SWITCH. TOTAL HOUSE FIRE. *TR
Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 29, 200972,000 milesWA
I OWN A 1996 LINCOLN TOWN CAR WITH APPROXIMATELY 73,000 MILES ON THE ODOMETER. RECENTLY, I HAVE BEEN EXPERIENCING PROBLEMS WITH THE FRONT END WOBBLING. I TOOK THE CAR TO SEARS AUTOMOTIVE AND DISCOVERED THAT THE LOWER BALL JOINT ARE DEFECTIVE AND CONTROL ARMS. THE PROBLEM MATCHES EXACTLY YOUR RECALL BELOW: NHTSA CAMPAIGN ID NUMBER: 98V322000 SUMMARY: VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-1996 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT HAVE BEEN SERVICED WITH EITHER A BALL JOINT CONTAINING THE ONE-PIECE BEARING OR A FRONT LOWER CONTROL ARM CONTAINING A BALL JOINT WITH A ONE-PIECE BEARING. THE ONE-PIECE BEARING WITHIN THE LOWER CONTROL ARM BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK. THIS COULD RESULT IN SEPARATION OF THE BALL AND CAP OF THE JOINT, ALLOWING THE CONTROL ARM TO DROP TO THE GROUND. CONSEQUENCE: IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE LOWER CONTROL ARM BALL JOINTS (2). NOTES: OWNER NOTIFICATION IS EXPECTED TO BEGIN JANUARY 18, 1999. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT
Electrical System
Filed Apr 29, 2009212,733 milesTX
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE BATTERY DRAINS SO FREQUENTLY THAT THE VEHICLE CANNOT BE DRIVEN FOR LONG DISTANCES OR AT NIGHT. THE DEALER STATED THAT THE LIGHT CONTROL MODULE CAUSED THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 214,778 AND FAILURE MILEAGE WAS 212,733. UPDATED 8/7/09 *CN UPDATED 080/11/09.*JB
Engine and Engine Cooling
Filed Apr 7, 2009106,000 milesVA
MY VEHICLE STARTED SMOKING OUT OF THE EXHAUST. ANTI FREEZE LOSS AND SMOKE, ANYTIME IT IS RUNNING. CAR HAS BEEN IN A GARAGE, AWAITING NEW, IMPROVED INTAKE MANIFOLD TO REPLACE DEFECTIVE ORIGINAL ONE. I HAVE PURCHASED THE PARTS. HAS NOT BEEN INSTALLED YET; BIG JOB, I AM TOLD BY DEALER. FORD APPARENTLY ADMITTED ABOUT THE DEFECTIVE PART IN COURT. *TR
Suspension › Front
Filed Jan 22, 2009164,183 milesSD
LOWER BALL JOINT ON THE RT. SIDE & LT. SIDE FAIL WHILE DRIVING DOWN THE ROAD, DROPPING CAR TO THE GROUND . TOWED TO FORDS REPAIR SHOP AND HAD BOTH REPLACED. LAST FALL THE RT. ONE BROKE AND WAS REPLACED. KNOW THE LT. ONE. *TR
Seat Belts
Filed Aug 19, 2008180,000 milesNC
IN 1996 BEFORE I PURCHASED MY 96 LINCOLN TOWN CAR THERE WAS A RECALL ON THE REAR SEAT BELTS (96V109000). THE REAR SEAT BELTS HAVE STARTED TO NOT WORK. I CONTACTED THE DEALER THAT SOLD IT TO ME AND WAS TOLD THAT THEY HAVE NO RECORD OF THE RECALL OR IF IT WAS A RECALL. WHAT DO I DO? I WILL GET A TICKET IF NOT USING OR SHOULD A DEATH OCCUR IF IN AN ACCIDENT. THE BELTS WILL JUST NOT PULL DOWN. *TR
Vehicle Speed Control
Filed May 30, 200828,000 milesOH
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN SEPTEMBER OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE SPEED CONTROL SWITCH WAS DISCONNECTED IN MARCH OF 2008. ONCE THE SWITCH WAS DISCONNECTED, HE BEGAN HEARING A BUZZING SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE ABS LIGHT ILLUMINATED. WHEN TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE VEHICLE SPEED CONTROL HAD NOTHING TO DO WITH THE BUZZING SOUND THAT THE BRAKES WERE MAKING. HE FILED COMPLAINT NUMBER 0377821518 WITH FORD. THE CURRENT MILEAGE WAS 29,167 AND FAILURE MILEAGE WAS 28,000.
Engine and Engine Cooling
Filed May 7, 2008122,421 milesGA
SMALL PIECE OF PLASTIC FROM INTAKE WENT INTO THE CYLINDER #4 AND RAPPED AROUND ONE OF THE VALUES CAUSING THIS VALUE TO STAY OPEN SO CYLINDER #4 HAS NO COMPRESSION. *TR
Vehicle Speed Control
Filed May 5, 2008WA
1996 LINCOLN TOWN CAR WITH RECALL ON SPEED CONTROL. CONSUMER STATES THAT THEY DISCONNECTED THE CRUISE CONTROL BUT HAVE NOT REPAIRED THE PROBLEM. HE WOULD LIKE THE PROBLEM REPAIRED WITH THE REPLACEMENT PART. *KB
Vehicle Speed Control
Filed May 5, 2008300,000 milesFL
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN JULY OF 2007. THE VEHICLE HAS STILL NOT BEEN REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 300,000.
Vehicle Speed Control
Filed Apr 29, 200864,000 milesCT
1996 LINCOLN TOWN CAR RECALL FOR SPEED CONTROL DEACTIVATION SWITCH. I HAVE A LETTER FROM THE MANUFACTURER THAT STATES THAT THERE ARE PARTS AVAILABLE FOR THIS REPAIR BUT HAVE YET TO RECEIVE A CALL FROM THE DEALER, I'M TOLD I'M ON THE LIST.. HOW LONG SHOULD THIS TAKE? *TR
Vehicle Speed Control › Cruise Control
Filed Apr 9, 2008FL
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN MARCH OF 2008. HE SCHEDULED AN APPOINTMENT FOR APRIL TO HAVE THE VEHICLE REPAIRED. A REPRESENTATIVE FROM THE DEALER INFORMED HIM THAT THE FORD PARTS WOULD BE UNAVAILABLE UNTIL THE MANUFACTURER SENT THE PARTS TO THE DEALER. THE CRUISE CONTROL SWITCH HAS NOT BEEN DISCONNECTED BECAUSE THE CONTACT WAS NOT GIVEN AN ESTIMATE AS TO WHEN THE PARTS ARE EXPECTED TO ARRIVE. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 80,000.
Electrical System › Wiring
Filed Apr 3, 2008205,000 milesTX
DEALERSHIP FAILED TO PROVIDE PROMPT REPAIR OF A FIRE HAZARD RECALL. I MADE AN APPOINTMENT AS THE RECALL REQUESTED FOR THE SPEED CONTROL FIRE HAZARD, THE DEALERSHIP PUT AT LEAST FOUR OTHER VEHICLES AHEAD OF MINE AND THIS IS A SMALL DEALERSHIP. THIS WAS A WORK DAY FOR ME, HENCE THE APPOINTMENT, AND A REPAIR THAT WOULD TAKE LESS THAN 15 MINUTES WAS LOOKING TO TAKE A COUPLE OF HOURS. OBVIOUSLY THE DEALERSHIP MAKES MORE INCOME FROM REGULAR REPAIR JOBS, BUT THIS IS A LINCOLN PROBLEM THAT SHOULD HAVE BEEN HANDLED ON A PRIORITY BASIS SINCE IS PRESENTS A FIRE HAZARD. I HAVE DONE MY PART, I CANNOT AFFORD TO TAKE OFF 2 OR 3 HOURS BECAUSE THE RECALL REPAIR IS NOT A MONEY MAKER FOR THE DEALERSHIP. *TR
Vehicle Speed Control › Cruise Control
Filed Apr 1, 200898,000 milesKS
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. AFTER THE REPAIR WAS PERFORMED, THE VEHICLE WOULD NOT START. THE CONTACT HAD TO DISCONNECT THE WIRING HARNESS FROM THE SWITCH, WHICH ENABLED HIS VEHICLE TO START. AS A RESULT, THE VEHICLE DOES NOT HAVE CRUISE CONTROL FUNCTIONALITY. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 101,252 AND FAILURE MILEAGE WAS 98,000.
Vehicle Speed Control
Filed Mar 6, 200822,000 milesMI
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT HAD HIS VEHICLE SPEED CONTROL SWITCH DISCONNECTED ON 09/20/2007 BY ONE FORD DEALER, AND ON 03/06/2008 BY ANOTHER FORD DEALER. THE DEALER RETURNED THE VEHICLE TO HIM AND STATED THAT THEY MADE THE FINAL REPAIR. MEANWHILE, THE BRAKES FAILED. THE MECHANIC LOOSENED THE BRAKE LINE AND ALL OF THE FLUID CAME OUT OF THE VEHICLE. THEY REPAIRED THE BRAKES, BUT THE VEHICLE SPEED CONTROL STILL DOES NOT WORK. THE DEALER WANTS A $85.00 FOR A DIAGNOSTIC TO FIND OUT THE CAUSE OF THE FAILURE. THE DEALER STATED THE REPAIR WAS MADE TO THE VEHICLE SPEED CONTROL, BUT DID NOT LAST. THE CONTACT STATED THAT SOMETHING HAD TO BE WRONG WITH THE VEHICLE SPEED CONTROL BEFORE THE REPAIR WAS MADE. THE CURRENT AND FAILURE MILEAGES WERE 22,000. UPDATED 03-25-08 *BF UPDATED 03/25/08 *TR
Vehicle Speed Control
Filed Mar 6, 2008107,000 milesWI
TL*THE CONTACT OWNS A 1996 LINCOLN TOWNCAR. HE RECEIVED A RECALL NOTICE FOR HIS CRUISE CONTROL (RECALL 07V336000) IN SEPTEMBER AND HAD THE CRUISE CONTROL DEACTIVATED AT THAT TIME. HE WAS TOLD THAT THE PARTS FOR THE REPAIR WOULD BE DONE IN DECEMBER. THE FINAL REPAIR WAS PERFORMED IN MARCH 2008; HOWEVER, THE CRUISE CONTROL DID NOT FUNCTION. THE DEALER WANTED TO CHARGE HIM $80 TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 107,000. UPDATED 04/03/08. *LJ
Vehicle Speed Control
Filed Feb 4, 2008TX
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) AND FORD RECALL NUMBER 05S28 IN AUGUST OF 2007. HE CALLED FORD MOTOR COMPANY ON SEVERAL DIFFERENT OCCASIONS AND THEY INITIALLY STATED THAT THE PARTS WOULD BE AVAILABLE IN MID-DECEMBER AND THEN LATER IN JANUARY OF 2008. THE CONTACT CALLED BACK AND WAS INFORMED THAT THERE WAS NO SPECIFIC DATE. THE DEACTIVATION SWITCH WAS NOT DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 130,000.
Steering › Linkages › Tie Rod Assembly
Filed Jan 29, 200894,000 milesIA
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE TIE ROD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A MECHANIC AND HE STATED THAT THE FAILURE OCCURS FREQUENTLY FOR THAT YEAR, MAKE, AND MODEL VEHICLE. HE FURTHER STATED THAT THERE WAS NO LUBRICATION IN THE ZERKS ON THE TIE RODS FOR THAT YEAR, MAKE, AND MODEL VEHICLE, WHICH CAUSED THE FAILURE TO OCCUR. THE CONTACT WAS RESPONSIBLE FOR PAYING $229 TO REPAIR THE VEHICLE. THE INTAKE MANIFOLD CRACKED AND ALL OF THE WATER LEFT THE EXHAUST SYSTEM. THE CONTACT WAS RESPONSIBLE FOR PAYING $900 FOR THAT REPAIR. THE MANUFACTURER WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 94,000 AND CURRENT MILEAGE WAS 100,000. UPDATED 02/15/08. *LJ
Vehicle Speed Control
Filed Jan 23, 2008NE
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V366000 (VEHICLE SPEED CONTROL). THE PART WAS UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 90,000. UPDATED 03-19-08 *BF THE CONSUMER STATED WHEN OBTAINING THE FORM, HE WAS INFORMED FORD WAS SENDING OUT POSTCARDS TO INFORM OWNERS WHEN TO BRING THE VEHICLES IN FOR THE REPAIRS, HOWEVER THE CONSUMER STATED HAS NOT RECEIVED THE INFORMATION AS OF YET. UPDATED 03/19/08 *TR
Vehicle Speed Control
Filed Jan 17, 2008PA
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PART WAS UNAVAILABLE AND THE DEACTIVATION SWITCH WAS DISCONNECTED. THE CONTACT UNDERWENT A HIP REPLACEMENT AND CANNOT DRIVE WITHOUT THE CRUISE CONTROL FEATURE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 92,000.
Vehicle Speed Control
Filed Jan 16, 200856,700 milesAZ
I RECEIVED 2 RECALL NOTICES THIS PAST OCTOBER. THE RECALL WAS TO HAVE THE SPEED CONTROL DEVICE REPLACED. ONE FOR MY 96 LINCOLN TOWNCAR AND THE OTHER FOR MY 2000 HOLIDAY RAMBLER (BOTH EQUIPPED WITH FORD MOTORS. I HAVE CONTACTED THE LOCAL FORD DEALER RE THE LINCOLN RIGHT AFTER RECEIVING THE RECALL NOTICE. WAS TOLD THAT FORD SHOULD BE SENDING THE REPLACEMENT SPEED CONTROL DEVICE BY DECEMBER. IT IS NOW THE 16TH OF JAN 2008 AND ALEXANDER FORD HAS NOT RECEIVED THE REPLACEMENT PART. I WOULD LIKE TO KNOW WHY THE DELAY. *TR
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Jan 2, 2008114,000 milesNY
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE DRIVING 55 MPH, SHE SMELLED STEAM COMING FROM THE VEHICLE. THE DEALER STATED THAT THE INTAKE MANIFOLD CRACKED AND WAS THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 114,000. UPDATED 01-29-08. *KB THE CONSUMER STATED THE INTAKE MANIFOLD WAS OF PLASTIC. UPDATED
Vehicle Speed Control
Filed Dec 28, 2007KY
FORD MOTOR COMPANY NOTIFIED ME IN AUGUST 2007 THAT A DEFECT IN THE SPEED CONTROL DEACTIVATION SWITCH WOULD BE REMOVED BY THE DEALER ON VEHICLES 1992-2004 AND THE SAME WOULD BE REPLACED NO LATER THAN THE 4TH QUARTER OF 2007. THE DEALER NOW STATES " WE HAVE NO IDEA WHEN WE WILL GET THE PARTS AND NEITHER DOES FORD". I CALLED FORD THIS DATE AND THE SAME STATEMENT WAS REPEATED. THE SWITCH WAS REMOVED AUGUST 4, 2007 BY THE DEALER (GREENS OF LEXINGTON, LINCOLN ) AND AS OF THIS DATE I STILL HAVE NO SPEED CONTROL AS STATED . *TR
Vehicle Speed Control › Cruise Control
Filed Dec 26, 2007MO
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE SPEED CRUISE CONTROL SWITCH AND IMMEDIATELY SCHEDULED AN APPOINTMENT WITH THE DEALER. THE DEALER STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. HE CALLED AGAIN AND THE DEALER STATED THAT THE PARTS WOULD BE AVAILABLE IN MARCH OF 2008. THE CONTACT HAD THE SPEED CONTROL SWITCH DISCONNECTED. THE RECALL NUMBER WAS UNKNOWN. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 130,000.
Vehicle Speed Control › Cruise Control
Filed Dec 17, 2007VA
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL AND IMMEDIATELY SCHEDULED AN APPOINTMENT TO HAVE IT REPAIRED. THE DEALER INFORMED HIM THAT THE PARTS WOULD BE AVAILABLE IN NOVEMBER OF 2007. HE HAD THE CRUISE CONTROL SWITCH DEACTIVATED AND CALLED THE DEALER AGAIN IN DECEMBER OF 2007. AT THAT TIME, THEY STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APRIL OF 2008. THE CONTACT HAS NOT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THERE HAD BEEN NO FAILURE TO DATE. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 106,000.
Exterior Lighting › Headlights
Filed Dec 9, 2007AZ
THERE IS A VERY HIGH NUMBER OF VEHICLES OF ALL TYPES ON THE ROAD ON WHICH THE HEADLIGHT LENSES HAVE BECOME FOGGY OR YELLOWED AS A RESULT OF UV OR CHEMICAL AGE. THIS RESULTS OF LOSS OF HEADLIGHT RANGE, CLARITY OF VISION AND GLARE TO ONCOMING VEHICLES AS THE RESULT OF SCATTERED LIGHT RATHER THAN FOCUSED. I HAVE EXPERIENCED THIS PROBLEM ON MY 1996 LINCOLN TOWN CAR AND CLEARED IT UP TO SOME EXTENT USING FINE POLISHING CREAM BUT LENS IS NOT LEFT CLEAR AND IS GETTING MORE FOGGY AS TIME PASSES. I CONSIDER THIS A HAZARDOUS FAULT AND BELIEVE THAT ALL SUCH HEADLIGHT LENSES/ASSEMBLIES SHOULD BE RECALLED AND REPLACED. *TR
Vehicle Speed Control
Filed Nov 30, 2007NY
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE IN SEPTEMBER OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE MANUFACTURER STATED THAT THE PART WOULD BE UNAVAILABLE UNTIL MARCH OF 2008. THE SPEED CONTROL SWITCH HAS NOT YET BEEN DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 110,000. UPDATED 12/12/2007 *BF UPDATED 12/12/07.
Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Sep 19, 2007130,591 milesNJ
BRAKE PEDAL TO THE FLOOR WHILE DRIVING IN MALL PARKING LOT. BRAKE FLUID FLOWING FROM LEAK IN RUSTED BRAKE LINE UNDER BODY OF VEHICLE AT LOCATION WHERE ATTACHED TO FRAME. FOUND METAL BRAKE LINES RUSTY FROM DISTRIBUTION BLOCK IN ENGINE COMPARTMENT TO ALL 4 WHEELS. FORTUNATELY THIS HAPPENED AT SLOW SPEED, WHAT WOULD HAVE HAPPENED IF THIS VEHICLE FAILED TO STOP AT A BUSY INTERSECTION?VEHICLE CURRENTLY AWAITING PARTS TO REPAIR. OLD PARTS WILL BE AVAILABLE FOR INSPECTION. *JB UPDATED 10/10/07 *TR
Electrical System
Filed Sep 17, 2007160,000 milesFL
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHEN DRIVING OVER AN HOUR AT NIGHT, THE EXTERIOR LIGHTS SHUT ON AND OFF AND THE INTERIOR LIGHTS DIMMED. NO WARNING LIGHTS WERE PRESENT. THE CONTACT HEARD A CLICKING NOISE NEAR THE INSTRUMENT CONTROL PANEL WHEN THE FAILURE OCCURRED. HE TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 160,000 AND CURRENT MILEAGE WAS 201,000. UPDATED 01-10-08. *KB UPDATED 12/31/07
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Sep 11, 2007125,603 milesNC
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT NOTICED ANTI-FREEZE LEAKING FROM THE VEHICLE. THE DEALER STATED THAT THE MANIFOLD INTAKE FAILED AND THEY REPAIRED THE VEHICLE. HOWEVER, THE SILENT RECALL ON THE MANIFOLD INTAKE WAS NOT HONORED BECAUSE IT EXPIRED IN 2006. UPDATED 12/12/07.
Engine and Engine Cooling
Filed Sep 10, 200745,000 milesPA
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE CRUISE CONTROL. WHILE APPROACHING A STOP OR MAKING A LEFT OR RIGHT TURN, THE ENGINE SHUTS OFF. THE FAILURE WAS NOTICED WHILE DRIVING 15 MPH. THE DEALER ATTEMPTED TO DIAGNOSE THE VEHICLE ON FOUR OR FIVE OCCASIONS, BUT WAS UNSUCCESSFUL. THE DEALER ALSO DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THERE WERE NO WARNING LIGHTS PRESENT AND THE FAILURE PERSISTED INTERMITTENTLY. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 71,000.
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Sep 6, 2007106,895 milesKS
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE DRIVING 65 MPH, THE ENGINE BEGAN TO OVERHEAT AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT OPENED THE HOOD AND NOTICED ANTIFREEZE ON THE ENGINE. THE DEALER STATED THAT THERE WAS A CRACK IN THE INTAKE MANIFOLD AND THEY MADE THE REPLACEMENT. THERE HAD BEEN NO FURTHER OCCURRENCES. THE FAILURE MILEAGE WAS 106,895 AND CURRENT MILEAGE WAS 111,082.
Complaints 1-50 of 259, newest first, reproduced as filed.
Complaint volume is well above typical for a single model year.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 6, 2015. Source: NHTSA Office of Defects Investigation.