Owners filed 239 complaints about this vehicle with federal regulators, most often about the engine and engine cooling › exhaust system › manifold/header/muffler/tail pipe. It has been recalled 6 times.
When it fails
08426384,263 milesMedian miles at failure
91 complaints record an odometer reading. Failures cluster around 75,000–90,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
35
0
2
0
Fuel System, Gasoline › Carburetor System
16
0
0
0
Vehicle Speed Control
13
2
3
2
Engine and Engine Cooling › Engine
13
0
1
0
Engine and Engine Cooling
13
0
3
0
Exterior Lighting › Headlights
11
0
0
0
Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
8
0
0
0
Power Train › Automatic Transmission
8
0
0
0
Engine and Engine Cooling › Engine › Gasoline
8
0
0
0
Engine and Engine Cooling › Cooling System
8
0
1
7
6 safety recalls
Part 573 reports
Steering15E082000
Filed Oct 6, 20151,767 vehiclesDorman Products, Inc.
Defect. Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
Risk. If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
Remedy. Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
Vehicle Speed Control › Cruise Control08V051000
Filed Feb 4, 2008225,000 vehiclesFord Motor Company
Defect. FORD IS RECALLING 225,000 MY 1992-2003 ECONOLINE, MY 1993-1995 TAURUS SHO, MY 1992-1998 CROWN VICTORIA, MY 1993 BRONCO, F-SERIES, MY 1995-1997 F-SERIES SUPER DUTY STRIPPED CHASSIS, MY 1992-1998 MERCURY GRAND MARQUIS, AND MY 1992-1995 LINCOLN TOWN CAR VEHICLES. THE AFFECTED VEHICLES WERE PREVIOUSLY REPAIRED USING A WIRING HARNESS THAT IS NOT COMPATIBLE WITH THE VEHICLE CIRCUIT POLARITY.
Risk. AS A RESULT, THE FUSE IS LOCATED IN THE OUTPUT CIRCUIT RATHER THAN IN THE INTENDED INPUT POWER FEED CIRCUIT, AND MAY NOT OFFER THE INTENDED PROTECTION IN THE EVENT OF AN ELECTRICAL SHORT TO GROUND.
Remedy. DEALERS WILL INSTALL A NEW WIRING HARNESS, OR REPLACE THE MATING ELECTRICAL COMPONENT. THE RECALL BEGAN ON FEBRUARY 18, 2008. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Vehicle Speed Control07V336000
Filed Aug 3, 20073,600,000 vehiclesFord Motor Company
Defect. ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk. THIS COULD RESULT IN AN UNDERHOOD FIRE.
Remedy. DEALERS WILL INSTALL A FUSED WIRING HARNESS. OWNERS OF THE PASSENGER CARS INCLUDED IN THIS CAMPAIGN WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED AS AN INTERIM REPAIR. AS SOON AS REPAIR PARTS ARE AVAILABLE (EXPECTED OCTOBER 2007), OWNERS WILL BE INSTRUCTED TO RETURN TO THE DEALERS FOR INSTALLATION OF A FUSED WIRING HARNESS. THE RECALL BEGAN ON AUGUST 13, 2007, AND MAILING COMPLETED BY SEPTEMBER 19, 2007. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Seat Belts › Front › Anchorage00V157001
Filed Jun 12, 20001,167 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET DRIVER'S SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk. IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
Remedy. DEALERS WILL INSPECT THESE VEHICLES AND REPLACE THE SERVICE SEAT BELT ASSEMBLIES THAT WERE INSTALLED IN THESE VEHICLES FROM JANUARY 1 THROUGH JUNE 13, 2000.
Seat Belts › Front › Anchorage00V157002
Filed Jun 12, 20001,129 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET FRONT PASSENGER SIDE SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk. IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
Remedy. DEALERS WILL INSPECT THESE VEHICLES AND REPLACE THE SERVICE SEAT BELT ASSEMBLIES THAT WERE INSTALLED IN THESE VEHICLES FROM JANUARY 1 THROUGH JUNE 13, 2000.
Latches/Locks/Linkages › Doors › Latch96V070000
Filed Apr 22, 199673,500 vehiclesFord Motor Company
Defect. WHEN IN THE SECONDARY LATCHED POSITION, THE DRIVER DOOR LATCHES MAY OPEN WHEN SUBJECTED TO TRANSVERSE LOADS LESS THAN THAT SPECIFIED IN FMVSS NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Risk. THE DRIVER'S DOOR, WHEN CLOSED ONLY TO THE SECONDARY LATCHED POSITION, MAY NOT SUSTAIN A 1,000 POUND TRANSVERSE LOAD.
Remedy. DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE DRIVER DOOR LATCH.
What owners reported
Newest filings
Electrical System
Filed Mar 1, 2023225,000 milesCA
The contact owns a 1996 Mercury Grand Marquis. The contact stated while driving approximately 60 MPH the instrument panel began started flashing off and on before going black. The contact stated that he was headed to an off ramp the head lights stopped functioning. The contact stated no warning light was illuminated. The contact had stopped driving the vehicle for several days and then tested the head lights and stated that the functionality had returned. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 225,000.
Exterior Lighting › Headlights
Filed Feb 22, 2023210,000 milesCA
The contact owns a 1996 Mercury Grand Marquis. The contact stated while driving approximately 70 MPH at night, the headlights became inoperable. While driving for approximately 30 more miles and exiting the off ramp, the headlights started to flicker. The headlights momentarily worked but then became inoperable again. The instrument panel warning lights illuminated and were flashing. The contact also detected an abnormal clicking noise from the steering column. The contact stated that the windshield wipers became stuck in the on position. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 210,000.
Steering
Filed Aug 16, 2017150,000 milesFL
WHEN DRIVING AND TURN TO LEFT VEHICLES STEERING WANTS TO LOCK UP
Exterior Lighting
Filed May 31, 2016WA
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME VERY DIM AND HINDERED THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS NO FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Power Train
Filed May 4, 201670,000 milesIL
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE TRANSMISSION FLUID LEAKED ONTO THE GASKET PAN. THERE WAS NO FLUID VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER, TRANSMISSION PUMP, AND PAN NEEDED TO BE REPLACED. ADDITIONALLY, THE TRANSMISSION REAR MAIN SEAL AND DRIVE SHAFT REQUIRED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Vehicle Speed Control
Filed Apr 30, 2015114,000 milesNY
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE DEALER DISCONNECTED THE SPEED CONTROL DEACTIVATION SWITCH AS AN INTERIM REPAIR UNTIL THE INSTALLATION OF A FUSED WIRING HARNESS BECAME AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 07V336000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER TO COMPLETE THE RECALL REPAIRS; HOWEVER, THE DEALER REFUSED TO HONOR THE RECALL REPAIR. AS A RESULT, THE CONTACT WAS UNABLE TO ACTIVE THE SPEED CONTROL ACTIVATION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V051000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 114,000. ....UPDATED 07/22/15 *BF UPDATED 10/11/2017*CN
Vehicle Speed ControlFire
Filed Sep 9, 2014190,000 milesVA
ON 9/17/2003 @ 11:23 PM, MY 1996 GRAND MARQUIS CAUGHT FIRE UNDER THE HOOD AND WAS TOTALLY DESTROYED WHILE SITTING IDLE IN FRONT OF MY HOUSE. THE HENRICO COUNTY FIRE DEPARTMENT WAS CALLED. I HAVE THE FIRE REPORT, WHICH INDICATES THAT NO CAUSE FOR THE FIRE WAS DETERMINED. IN JUNE 2014, I RECEIVED A NOTIFICATION FROM FORD MOTOR COMPANY STATING THAT MY 1996 GRAND MARQUIS HAS A POTENTIAL UNDER HOOD FIRE RISK. THE ISSUE AS STATED WAS THAT "FORD CANNOT BE CONFIDENT THAT AFTER MANY YEARS IN SERVICE, THE SPEED CONTROL DEACTIVATION SWITCH IN YOUR VEHICLE WILL NOT LEAK, POSING THE RISK OF AN UNDER HOOD FIRE. UNTIL THIS REPAIR IS PERFORMED, A FIRE COULD OCCUR AT ANY TIME. A FIRE CAN OCCUR EVEN IF THE KEY IS NOT IN THE IGNITION, AND CAN OCCUR EVEN IF THE SPEED CONTROL SYSTEM IS NEVER USED." AFTER RECEIVING THE LETTER, I FILED A REPORT WITH FORD TO POSSIBLY GET SOME FORM OF COMPENSATION FOR MY CAR SINCE I MY CAR WAS INSURED FOR LIABILITY ONLY. FORD RESPONDED BACK THAT MY CLAIM WAS CLOSED DUE TO THE FACT THAT I KNOW LONGER OWNED THE CAR, AND THEY WERE UNABLE TO INSPECT IT. I FIND THIS TO BE ABSURD SINCE THE CAR WAS TOTALED, AND NOT AVAILABLE FOR INSPECTION. *TR
Exterior Lighting
Filed May 31, 2014130,000 milesOH
PLASTIC HEADLIGHT LENSES HAVE BECOME YELLOWED AND CLOUDY. THIS HAS SEVERELY REDUCED NIGHTTIME VISIBILITY ON UNLIT STREETS, WHICH IS A SAFETY ISSUE. DID SOME INTERNET RESEARCH AND DISCOVERED THAT THIS IS A WIDESPREAD ISSUE WITH NUMEROUS EXPENSIVE AFTERMARKET PRODUCTS THAT WILL SUPPOSEDLY RESTORE LENS CLARITY. I BOUGHT AND USED ONE OF THESE PRODUCTS, BUT WAS UNABLE TO RESTORE FULL LENS CLARITY. I'M GUESSING THAT THE CLOUDINESS WILL RETURN AND I'LL HAVE TO REPEAT THE "RESTORATION" PROCESS. I WENT TO A NEARBY SHOPPING MALL AND NOTICED NUMEROUS VEHICLES WITH CLOUDY HEADLIGHTS, ALL WITH PLASTIC LENSES. THIS SAFETY ISSUE WAS A NON-ISSUE WHEN ALL HEADLIGHTS WERE REQUIRED TO USE GLASS LENSES. PLEASE RESTORE THE REQUIREMENT THAT, FOR SAFE NIGHTTIME DRIVING OVER THE LIFE OF A VEHICLE, ALL HEADLIGHTS USE GLASS LENSES. OR, REQUIRE AUTO MAKERS TO REPLACE OR RESTORE CLOUDY PLASTIC LENSES AT NO CHARGE FOR THE LIFE OF THE VEHICLE. THANKS. *TR
Engine
Filed Nov 11, 2012106,243 milesCA
THE CAR ALL OF A SUDDEN FELT DIFFERENT WHILE DRIVING ONE DAY, KIND OF SLUGGISH AND THEN THE ENGINE LIGHT WENT ON. THE TEMP ROSE AND SMOKE STARTED COMING OUT FROM UNDER THE HOOD. WHEN I PULLED OVER TO LET COOL DOWN I COULDN'T START IT UP AGAIN. HAD IT TOWED TO A MECHANIC WHO SAID THAT THE ENGINE WAS SHOT. NOT WORTH REPAIRING. HAD IT TOWED BACK HOME AND ITS BEEN PARKED IN MY DRIVEWAY EVER SINCE. *TR
Engine and Engine Cooling
Filed May 10, 2012122,000 milesWI
A CRACK IN MY EXHAUST MANIFOLD BEHIND THE ALTERNATOR CAUSING COOLANT TO SPRAY ALL OVER UNDER MY HOOD AND NOW MY ENGINE OVERHEATS..THANKS FOR USING PLASTIC PARTS FORD . *TR
Suspension › Front
Filed Jul 18, 2011102,511 milesIL
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS EQUIPPED WITH A DURALAST BALL JOINT, PART NUMBER FA2101. THE CONTACT STATED THAT THE STUD ON THE FRONT PASSENGER SIDE LOWER BALL JOINT BROKE AFTER BEING USED FOR 253 MILES. THE PARTS DEALER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE MANUFACTURER WOULD LIKE TO EXAMINE THE BALL JOINT BECAUSE THEY BELIEVED IT WAS INSTALLED INCORRECTLY. THE CONTACT EXPRESSED CONCERNS ABOUT THE STUD BREAKING, NOT THE ACTUAL BALL JOINT. THE CURRENT MILEAGE ON THE VEHICLE WAS 102,511. THE VIN WAS UNAVAILABLE.
Steering
Filed Apr 14, 201194,100 milesNY
THE STEERING WHEEL HAS BECOME VERY LOOSE, AND IT SQUEAKS ALOT. I AM UNABLE TO ADJUST THE STEERING WHEEL HEIGHT ANY MORE. I BELIEVE THIS COULD BE A POTENTIAL HAZARD, AND RESULT IN LOSS OF CONTROL OF STEERING FOR THIS VEHICLE. *TR
Engine and Engine Cooling › Exhaust System
Filed Dec 1, 201085,218 milesSC
WHILE DRIVING MY VEHICLE HOME FROM WORK IN THE EVENING, THE CAR STARTED TO PUTTER, THEN SMOKE CAME POURING OUT FROM UNDER THE ENGINE HOOD BLOCKING MY VIEW FROM THE ROAD CAUSING CARS TO RACE AROUND ME AND ALMOST HAD AN ACCIDENT...ALSO STARTED COMING IN THE VENTS OF THE CAR, MAKING ME NAUSEA. EXTREME DANGER AND FEAR. I HAD TO HAVE THE CAR TOWED $65.00 AND THE REPAIR ESTIMATE CAME IN AT $900.00. CRACKED PLASTIC INTAKE MANIFOLD. ??PLASTIC?? WHO DOES THAT? I HAVE BEEN UNEMPLOYED AND ONLY ABLE TO GET PART TIME EMPLOYMENT. I CAN'T AFFORD THIS REPAIR SO I HAD TO HAVE THE CAR TOWED BACK TO MY HOUSE...ANOTHER $65.00. THE CAR ONLY HAS 85,218 MILES ON IT AND HAS BEEN KEPT IMMACULATE. I CONTACTED MERCURY/FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IN RESEARCHING, I SPENT HOURS READING HUNDREDS AND HUNDREDS OF POSTINGS REGARDING THE SAME SITUATION...AND ALSO, THE SAME CAR, FORD CROWN VICTORIA HAS THE EXACT SAME PROBLEM. I UNDERSTAND THERE WAS A "SILENT RECALL" WHERE ONLY GOVERNMENT FLEET/POLICE CARS WERE TAKEN CARE OF. HOW NICE! THE REPLACEMENT WAS WITH A METAL PART, WHICH IT SHOULD HAVE BEEN FROM THE BEGINNING. THIS IS AN EXTREME NEGLECT ON FORD/MERCURY PART. I BELIEVE THAT THE INVESTIGATION AND ACTION SHOULD BE BASED ON THE QUANTITY OF BOTH THE CROWN VICTORIA AND GRAND MARQUIS COMBINED, SINCE THEY ARE THE EXACT SAME CAR MANUFACTURED. PLEASE HELP! *TR
Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Aug 24, 201080,000 milesWI
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 30 MPH WHEN A VEHICLE ABRUPTLY PULLED IN FRONT OF HIM. THE CONTACT APPLIED THE BRAKES AND THE BRAKE PEDAL FELL INTO THE FLOORBOARD AND DID NOT ENGAGE. THE CONTACT WAS ABLE TO AVOID CRASHING INTO THE SECOND VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY WHERE THE CONTACT WAS ADVISED THAT THE ENTIRE BRAKE LINE WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED BY AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 81,000.
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail PipeFire
Filed Aug 11, 201085,000 milesME
TL*THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS STEAM EMITTING FROM THE ENGINE COMPARTMENT. A MECHANIC ADVISED THE CONTACT THAT THERE WAS A CRACK IN THE PLASTIC INTAKE MANIFOLD. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 85,000.
Engine and Engine Cooling › Cooling System
Filed Apr 30, 2010102,741 milesND
MERCURY GRAND MARQUIS 1996 INTAKE MANIFOLD CRACKED AND HAD TO BE REPLACED, DID NOT KNOW THERE WAS A RECALL ON THE INTAKE MANIFOLD UNTIL WE HAD IT REPLACED. *TR
Engine and Engine CoolingFire
Filed Dec 27, 2009113,000 milesIL
CAR CAUGHT FIRE HAD NO PROBLEMS WITH THE CAR IN THE PAST DROVE ABOUT 2 MILES PARKED AND TURNED CAR OFF AND THE ENGINE CAUGHT FIRE. *TR
Engine and Engine CoolingFire
Filed Oct 23, 200996,000 milesNJ
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. WHILE PARKED IN THE RESIDENCE CARPORT, THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE MASSIVE FIRE COMPLETELY DESTROYED THE VEHICLE AND CAUSED DAMAGES TO THE HOME. THERE WERE NO PERSONAL INJURIES. AT THIS TIME THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED. THE MANUFACTURER AND INSURANCE COMPANY WERE NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 96,000.
Electrical System
Filed Oct 16, 2009235,000 milesTX
THE CAR STARTED NORMAL AT WORK AND DROVE 20 MINUTES TO HOME. PLACED CAR IN PARK, AND ATTEMPTED TO TURN IGNITION TO OFF, BUT THE KEY SWITCH ROTATED FREELY WITH NO RESISTANCE. THE KEY SWITCH WAS TRIED AGAIN TO TURN OFF IGNITION BY TURNING IN EITHER DIRECTION FULLY WITH NO AFFECT. KEY WAS REMOVED, SWITCH ROTATED FREELY. STEERING COULD NOT BE LOCKED. THEN ATTEMPTED TO STOP ENGINE BY ANOTHER METHOD. LIFTED HOOD AND DISCONNECTED BATTERY - ALTERNATOR KEEP IT RUNNING. OWNER MANUAL SHOWED IGNITION FUSE WHICH WAS PULLED TO STOP MOTOR. SWITCH WAS STILL IN ON POSITION WHEN BATTERY WAS RECONNECTED. THE CAR COULD NOT BE RESTARTED BY KEY SWITCH. BATTERY DISCONNECTED TO DISABLE AIRBAG UNTIL REPAIRS COULD BE ACCOMPLISHED. REPAIRS: I DID THIS MYSELF. THE STEERING COLUMN HAD TO COME COMPLETELY OFF. I DETERMINED IT WOULD TAKE 5 TO 6 HOURS OF WORK TO IDENTIFY PROBLEM AND FIX. A DEALER WOULD HAVE CHARGE FOR THIS. AFTER STEERING COLUMN WAS REMOVED THE SWITCH MECHANISM WAS EXAMINED FOR PROBLEM. THIS WAS A TILT TYPE COLUMN. A PLASTIC SHAFT EXTENDED FROM THE KEY SWITCH ACROSS THE TILT AREA TO A PLASTIC SWITCH ACTUATOR IN THE MAIN COLUMN SHAFT. A THIN 1 INCH LONG STEEL BEARING TYPE PIN WAS FOUND STUCK TO SOME GREASE. THE COLUMN WAS TAKEN APART AND IT WAS DETERMINED THE PIN FIT INTO A HOLE IN THE SWITCH ACTUATOR. THIS PIN WAS FORCED BACK INTO THE HOLE, SUPER GLUED, AND STEERING COLUMN WAS REASSEMBLED AND PLACED BACK IN THE CAR. LOOSE SHIFTER BOLT TIGHTENED. IGNITION SWITCH WAS CHECKED. SLIDER HAD RESIST
Vehicle Speed ControlFire
Filed May 1, 2009220,000 milesFL
ON TUESDAY NIGHT, APRIL 28, MY 1996 MERCURY GRAND MARQUIS SUDDENLY CAUGHT FIRE UNDER THE HOOD OF THE CAR AND THE ENGINE WAS IN FLAMES IN A MATTER OF MINUTES. MY CAR HAD BEEN SITTING FOR HOURS BEFORE I GOT IN IT AND DROVE IT HOME, APPROXIMATELY 2 1/2 MILES. WHEN I PARKED MY CAR IN THE DRIVEWAY I ENTERED MY HOUSE. WITHIN FIVE MINUTES MY DAUGHTER SCREAMED THAT SMOKE WAS COMING OUT FROM UNDER THE HOOD. WITHIN ANOTHER 5 - 10 MINUTES THE ENTIRE ENGINE AREA WAS IN FLAMES. FIRE RESCUE ARRIVED AND PUT OUT THE FIRE, BUT NOT BEFORE MY CAR WAS, FOR THE MOST PART, RUINED. FROM WHAT I HAVE HEARD, AND READ, I BELIEVE IT WAS SOMETHING TO DO WITH THE CRUISE CONTROL MECHANISM. *TR
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 6, 2015. Source: NHTSA Office of Defects Investigation.