Owners filed 261 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 5 times.
When it fails
08200082,000 milesMedian miles at failure
49 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
34
1
0
2
Power Train › Automatic Transmission
28
0
1
0
Engine and Engine Cooling › Engine › Gasoline
16
0
5
0
Electrical System
9
0
3
0
Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch
8
4
0
0
Visibility › Windshield Wiper/Washer
7
0
0
0
Fuel System, Gasoline › Fuel Injection System
7
0
2
1
Tires
6
0
0
0
Steering
6
1
0
0
Seat Belts › Integrated Child Seat
6
0
0
0
5 safety recalls
Part 573 reports
Air Bags › Frontal02V293000
Filed Nov 7, 20021,500,521 vehiclesDaimlerchrysler Corporation
Defect. ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Risk. THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy. DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Defect. VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Risk. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy. DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Child Seat98V185000
Filed Aug 6, 1998157,000 vehiclesChrysler Corporation
Defect. VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Risk. THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy. DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
Tires › Bead97V200000
Filed Nov 13, 199725,000 vehiclesChrysler Corporation
Defect. VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH P215/65R15 GOODYEAR CONQUEST TIRES MOUNTED ON STEEL WHEEL. THE TIRES CAN EXPERIENCE A SUDDEN AIR PRESSURE LOSS WITHOUT WARNING.
Risk. SUDDEN TIRE FAILURE COULD RESULT IN A LOSS OF DRIVER CONTROL OF THE VEHICLE.
Remedy. DEALERS WILL REPLACE THE TIRES THAT WERE MOUNTED ON STEEL WHEELS.
Seat Belts › Integrated Child Seat97I001000
Filed Oct 24, 1996150,000 vehiclesChrysler Corporation
Defect. VEHICLE DESCRIPTION: MULTIPURPOSE PASSENGER VEHICLES EQUIPPED WITH INTEGRAL CHILD SEATS. THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. ON THE INTEGRAL CHILD SEAT, THE SHOULDER BELTS RESTRAINING THE CHILD RETRACT AND LOCK IN PLACE AFTER THE BELT BUCKLE IS CONNECTED TO THE LATCH PLATE. THE LATCH PLATE MOVEMENT LOCKS THE BELTS TO MAKE SURE THE CHILD IS RESTRAINED IN THE CASE OF A VEHICLE CRASH.
Risk. THE LATCH PLATE LOCATED IN THE SEAT CUSHION AREA MUST BE FREE TO MOVE BACK AGAINST ITS STOP AFTER THE BUCKLE IS REMOVED TO ALLOW THE SHOULDER BELTS TO BE PULLED OUT. ALWAYS BE SURE THE AREA AROUND THE LATCH PLATE IS FREE OF FOOD OR OTHER ITEMS THAT MIGHT PREVENT THE LATCH PLATE FROM MOVING BACK.
Remedy. OWNERS ARE BEING PROVIDED WITH A VIDEO TAPE AND 2 HARNESS CLIPS. THE VIDEO TAPE INSTRUCTS OWNERS ON THE PROPER USE AND MAINTENANCE OF THE CHILD SEATS.
What owners reported
Newest filings
Air BagsCrash2 injured
Filed Jul 20, 201873,000 milesNY
IN 2005 WHILE ENTERING ONTO THE HIGHWAY GOING HOME FROM SOME PERSONAL APPOINTMENTS A SMALL CAR HIT OUR FULL SIZE VAN FROM BEHIND AND CAUSED US TO FLIP OVER AND ROLL OVER 8 TIMES AND SLIDE AT LEAST 2 CITY BLOCKS BEFORE IT STOPPED. WE WERE NOT EVEN DOING THE SPEED LIMIT WHEN WE WERE HIT. THE FRONT WINDOW SHATTERED AND GLASS WAS IN OUR EYES BUT OUR AIRBAGS DID NOT DEPLOY. WE WERE STUCK UPSIDE DOWN MY SEAT BELT WAS STUCK AND MY HUSBAND HAD TO PULL ME OUT OF THE DRIVER SIDE WINDOW. I HAD TO TREAT FOR TMJ PROBLEMS, STRESS AND TRAUMA IN MY NECK AND BACK FOR A FEW YEARS AND I STILL HAVE SOME ISSUES. DO WE HAVE A CLAIM AGAINST THE MANUFACTURER?
Fuel/Propulsion System
Filed Sep 27, 2016196,559 milesCA
TL* THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. THE CONTACT NOTICED AN EXTENSIVE FUEL LEAK COMING FROM THE VEHICLE. THE CONTACT WAS NOT NOTIFIED OF NHTSA CAMPAIGN NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 196,559.
Air Bags
Filed Sep 24, 201695,000 milesOH
I GOT IN THE VAN IN MY DRIVEWAY AND TURNED THE IGNITION SWITCH ON THEN I NOTICED THAT THE AIR BAG LIGHT WAS ON. SO I TURNED THE IGNITION SWITCH OFF WAITED A MINUTE THEN TURNED IT BACK ON AND THE LIGHT WAS STILL ON. I THOUGHT IT WAS A FUSE SO I PROCEEDED TO MY DESTINATION. AS I ARRIVED AT MY MOM'S HOUSE I TRIED TO BLOW THE HORN, THEN I FOUND OUT THAT MY HORN DID NOT WORK. SO I TURNED THE VAN OFF AND I CALLED A FRIEND WHO IS A MECHANIC AND HE ASKED ME IF THE AIR BAG LIGHT STAYED ON EVEN AFTER I TURNED THE VAN ON AND OFF I SAID YES THEN I EXPLAINED EVERYTHING TO HIM. HE TOLD ME THAT I NEEDED TO TRY MY CRUISE CONTROL. AND IF IT DID NOT WORK THEN MY CLOCKSPRING IS GONE. WELL CRUISE CONTROL DID NOT WORK. AND THE AIRBAG LIGHT IS STILL ON.
Structure › Body
Filed May 8, 2016IL
THE DRIVERS SIDE STRUT TOWER IS RUSTING OUT, BUT NOT ON THE TOP LIKE MOST OF THEM DO. 3/4 OF THE SIDE OF THE TOWER IS RUSTED AND GONE. THE PASSENGER SIDE STILL LOOKS GOOD. I HAVE GONE TO SEVERAL SHOPS BUT NO ONE CAN HELP ME. THE VANS 3.3L ENGINE AND TRANS ARE STILL IN GOOD SHAPE SO I NEED TO FIND SOMEONE OR SOMETHING TO FIX THIS
Service Brakes
Filed Dec 27, 2015198,650 milesAL
TAKATA RECALL,SERPENTINE BELT HAS SHREDDED AT LEAST SIX TIMES AND JUST CAME OFF THREE TIMES ,TENSIONER REPLACED THREE TIMES,IDLER PULLEY TWICE,WHEN BELT SHREDS WIRES SEVER AND VAN STOPS ABRUPTLY,WINDSHIELD WIPERS STOP ABRUPTLY HESITATING BEFORE RESUMING,SWAY BAR LINKS NEED REPLACED,O2SENSORS CHECK ENGINE LIGHT TO COME ON,CV AXLES FAILING REPLACED RIGHT TWICE,HUB ASSEMBLY AND BRAKE CALIPERS MISS ALIGNED,ENGINE MOUNTS FAILED AND NEEDED,REPLACED,AIRBAG AND ABS LIGHTS ON DASHBOARD PANEL FUSE BLOWING,TAILLIGHTS POSSIBLE SHORT CAUSING BRAKE LIGHT TO FAIL,BATTERY NEEDING TO BE DISCONNECTED. TO SAVE BATTERY FROM DYEING DUE TO BRAKE LIGHTS STAYING ON CONSTANTLY, TRANSMISSION JERKING AND HESITATING IN REVERSE AND FIRST GEAR,PASSENGER SIDE WINDOW NOT OPERATING POSSIBLE PROBLEM,BACK WINDOWS OPEN BUT WILL NOT ALWAYS SHUT,HORN NOT WORKING,REPLACED FUEL PUMP DUE TO GAS LEAK,WHEN BRAKING VAN LURCHES FORWARD,FRONT END SHAKES, TIE BAR ENDS REPLACED,HEATER BLOWS COLD ON PASSENGER SIDE AND NOT COOLING,MOST PROBLEMS OCCURRED WHILE DRIVING,REPLACED STOP BRAKE SWITCH, BRAKE LIGHT DRIVERS SIDE ILLUMINATED, BUT NOT WHEN BRAKE PETAL PUSHED,TRANSMISSION LEAKING BY CV AXEL,TURN SIGNALS AND PANELS INSIDE BY DASH NOT ALWAYS OPERATING,ONLY WHEN NEGATIVE TERMINAL IS READJUSTMENT,LIGHTS FLASHING AS IF PANIC MODE WAS ACTIVATED WHEN CAR IS NOT ON,RATTLING. SOUND FROM FRONT OF VAN POSSIBLE CV AXEL OR SUSPENSION.
Steering
Filed Aug 29, 2015147,000 milesFL
I WAS IN MY WAY TO WORK WHEN IT WAS RAINING EVER TIME IT RAINS THE BELTS COMES OFF THIS IS VERY DANGEROUS. I HAD NO POWER STEERING AT ALL WHEN THIS HAPPEN WITH MUSCLE I MANAGED TO PULL OVER ONTO THE SHOULDER OF THE ROAD. ONCE WATER HITS THE TENSION WHEEL BELT IT KNOCKS IT OFF WHICH MAKES IT SLIDE OFF EVERY TIME.
Electrical System
Filed Jul 19, 2013165,355 milesID
WHEN I TURN ON MY CAR AFTER 3 TO 5 SECOND IT WOULD TURN OFF AND WHEN I AM DRIVING WHEN IT REACHES ABOUT 15 TO 25 THE CHECK ENGINE LIGHT WILL TURN ON AND CAR TURNS OFF AND STEERING WHEEL DOS NOT WORK AND THE BRAKES DOS NOT WORK, BUT THE ELECTRICITY IS STILL WORKS , THE STEREO WOULD STILL BE ON. *TR
Structure › Body
Filed Mar 27, 2013CA
THE REAR DOOR WAS OPEN. I HEARD A LOUD NOISE AND I FOUND OUT THE PASSENGER SIDE BOLT BAD BROKEN ON THE LIFT SUPPORT. THE DOOR DID NOT FALL. I AM HAVING A VERY DIFFICULT TIME RAISING THE REAR DOOR WAIT ONE SUPPORT.
Steering
Filed Aug 25, 2012147,613 milesIA
SINCE PURCHASING THIS VAN USED LAST YEAR 2011, MY VAN HAS A HIGH PITCHED SQUEALING NOISE. DEALERSHIP (3RD PARTY) STATED IT WAS ONLY A WET BELT AND WOULD STOP ONCE THE BELT DRIED. THIS NOISE NEVER STOPPED. MY TEEN DRIVER WAS ALONE WHEN THE BELT SNAPPED CAUSING HER TO LOOSE CONTROL OF THE STEERING. SEEING OTHER POST OF SIMILAR OR WORSE CASE SCENARIOS I AM LOOKING INTO FURTHER ACTION. NEITHER THE MECHANIC AT THE DEALERSHIP OR ANY OTHER MECHANIC EVER STATED TO ME THAT THIS ISSUE IS COMMON IN THIS VEHICLE. *TR
Electrical System
Filed Jun 3, 2012165,000 milesVT
SO FAR THIS VEHICLE HAS BEEN A LEMON. I HAVE REPLACED EVERYTHING ON IT, FROM FUEL PUMP, SENSORS, STEERING COLUMN, BELT TENSIONER AND PULLEY, ALTERNATOR, WIPER SWITCH THAT SEEMS TO HAVE A MIND OF ITS OWN EVEN THO I REPLACED A NEW SWITCH. NOW MORE ELECTRICAL PROBLEMS. THE INSTRUMENT CLUSTER IS NOW MESSED UP. ABS LIGHT AND CHECK ENGINE LIGHT KEEP COMING ON ALL MY GAUGES GO FLAT. LIGHTS GO DIM. THEN SUDDENLY LIGHTS WILL FLASH AND THEY WILL ALL COME BACK ON. THEN GO OFF AGAIN. NOW, NOT ONLY DO THEY GO FLAT BUT NOW I HAVE A SHIFTING PROBLEM. THE VEHICLE WILL NOT SHIFT. IT SEEMS TO BE STUCK IN 2ND GEAR. I REPLACED THE WHOLE BRAKING SYSTEM. EGR VALVE, CAM SENSOR, CRUISE CONTROL, THE BODY. THE GAS PEDAL USE TO ACCELERATE ON ITS OWN. THAT WAS A LITTLE SCARY GOIN DOWN THE ROAD NOT KNOWING WHEN IT WAS GONNA DO THAT. EVERYONE WHO RIDES WITH ME KEEPS JOKING AS IF THE VEHICLE IS HAUNTED. LIGHTS GO WEAK, I'VE REPLACED ALL THE BULBS CLEANED THE HEADLIGHTS. NOTHING SEEMS TO WORK RIGHT ON THIS VEHICLE. I'VE ALREADY INVESTED THOUSANDS. WAY MORE THEN ITS WORTH. I'VE HAD PROBLEMS WHERE THE VEHICLE JUST REFUSES TO START. SOMETIMES NOT A PROBLEM. THEN USUALLY IN THE COLD IT WONT TURN OVER AT ALL. I HAVE REPLACED THE BATTERY NUMEROUS TIMES CHECKED FOR CODES. AIRBAG LIGHT WOULD COME ON. TRANSMISSION HESITATES. SOMETIMES VEHICLE SHUDDERS ACTS LIKE ITS GONNA QUIT.VEHICLE JUST HAS ON GOING PROBLEMS. *TR
SteeringCrash
Filed Feb 17, 2012203,300 milesCO
SERPENTINE BELT FALLS OFF ALL THE TIME IT PULLS INWARD TOWARD THE ENGINE SLIGHTLY ANY WHEN IT GETS JUST A LITTLE WET IT SLIPS OFF. THE TENSIONER PULLEY LOOKS LIKE IT NEEDED TO BE COCKED UPWARD JUST THE SLIGHTEST LITTLE BIT AND THEN IT DON'T MOVE GATES AFTERMARKET PRODUCT WORKS PERFECT FOR ALL WHO USE IT CHYRSLER SHOULD BE THE ONES PAYING TO HAVE THIS PART REPLACED NOT US THIS IS WAY TO COMMON OF A PROBLEM . *TR
Electrical System
Filed May 10, 2011162,000 milesMO
TL*THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THE ENTIRE INSTRUMENT PANEL INTERMITTENTLY FAILED AND ALL OF THE GAUGES DROPPED TO 0. THE VEHICLE ALSO INTERMITTENTLY STALLED. THE FAILURE OCCURRED WHILE AT A STOP SIGN AND WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS ADVISED TO REPLACE THE INSTRUMENT CLUSTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000 AND THE CURRENT MILEAGE WAS 164,000.
Electrical System
Filed Apr 28, 2009145,000 milesNC
THE INSTRUMENT PANEL STARTED GOING OFF AND ON. WHEN IT WOULD GO OFF THE ABS LIGHT WOULD COME ON AND THEN THE ENGINE SERVICE LIGHT WOULD COME ON, DURING THIS TIME EVERY THING WENT OUT. THE SPEEDOMETER, ODOMETER, GAS AND TEMPERATURE GAUGES WENT OUT. I WOULD HIT THE DASH AND IT WOULD WORK CORRECTLY. I FINALLY HAD TO REPLACE IT AND THAT ONE LASTED ABOUT A YEAR AND A HALF. SO KNOW I HAVE PUT ANOTHER ONE IN AND AT THIS TIME HAVING PROBLEMS GETTING IT TO FUNCTION. I SEE A LOT OF COMPLAINTS ON THE INTERNET, BUT NONE ON NHTSA WEBSITE. *TR
Structure › Frame and Members
Filed Feb 5, 2009190,000 milesMN
DODGE CARAVAN STRUT TOWER RUST PERFORATION - SIGNIFICANT RUST PERFORATION ON THE RIGHT AND LEFT HAND STRUT TOWERS SEVERELY WEAKENS THE STRUCTURAL INTEGRITY OF THESE MAIN LOAD PATH MEMBERS. FAILURE OF THE STRUT TOWERS WOULD LEAD TO UNCONTROLLED DISPLACEMENT OF THE UPPER END OF THE STRUT RESULTING IN LOSS OF CONTROL OF THE VEHICLE. SINCE THE POSSIBILITY OF FAILURE EXISTS AT ANY TIME WHILE DRIVING THE VEHICLE, SHOULD IT OCCUR AT HIGHWAY SPEEDS, SERIOUS BODILY INJURY AND DEATH ARE LIKELY. *TR
Structure › Body
Filed Nov 11, 200892,000 milesWI
DISCOVERED SEVERE RUST-THROUGH OF THE FRONT LEFT-SIDE STRUT TOWER WHILE DOING ROUTINE FLUID LEVEL CHECKING. THE DAMAGE IS UNDER THE HOOD OF THE VEHICLE, AND INITIALLY APPEARED AS DIMPLED METAL WITHOUT ANY HOLES OR GAPS. THE METAL CRUMBLED IN MY HAND, AND REVEALED THE RUST THROUGH AS I PICKED AWAY THE PIECES. I RESEARCHED THE PROBLEM ON THE INTERNET, AND FOUND MANY IDENTICAL PROBLEMS, AS WELL AS THE TSB FROM CHRYSLER: 2304402 (NHTSA 10000317). SEVERAL OF THE REFERENCES HAD PICTURES THAT LOOKED JUST LIKE OUR VEHICLE. AS THE TSB NOTES, THERE IS A SPECIAL REPAIR KIT CREATED AND SUPPLIED BY THE MANUFACTURER JUST TO CORRECT THIS SPECIFIC ISSUE. ALTHOUGH OUT VEHICLE HAS NOT HAD ANY COLLAPSE OR OTHER CATASTROPHIC FAILURE, SEVERAL OF THE OWNERS HAD EXPERIENCED SEVERE PROBLEMS AS A A RESULT OF THIS STRUCTURAL FLAW. THE DEFECT WAS DESCRIBED MANY TIMES AS A RESULT OF A MANUFACTURING DETAIL, WHERE TWO SINGLE PIECES OF METAL WERE LAYERED TO BUILD THE STRUT TOWER. THE SEAM BETWEEN THESE TWO LAYERS OF METAL WAS NOT PROPERLY SEALED, AND AS A RESULT, MOISTURE WAS ALLOWED TO ENTER THE SEAM AND CORROSION INSIDE THE PLATE SANDWICH BEGAN. WITH THE PROBLEM INSIDE THE METAL STRUCTURE ESSENTIALLY HIDDEN FROM VIEW, THE METAL DECAY COULD CONTINUE TO ADVANCE WITHOUT EASY DISCOVERY. THE TSB IS DATED NEARLY 2 YEARS AFTER THE LAST VEHICLE DATE, WITH WARRANTY COVERAGE ALREADY EXPIRED. THIS IS A SERIOUS STRUCTURAL AND SAFETY PROBLEM, AND CHRYSLER IS NOT OFFERING TO RECOGNIZE THE DEFECT AND FIX THIS EXCEPT AT
Suspension › Front
Filed Sep 13, 2008MN
THE STRUT TOWERS ARE CORRODING ON 1996-2000 TOWN & COUNTRY/VOYAGER/CARAVAN MINI VANS. CHRYSLER HAS ADMITTED THIS IN TSB # 23-044-02. I THINK THE PROBLEM IS MORE WIDESPREAD. ANYWAY, MY UNDERSTANDING IS THAT, IF THE STRUT TOWER FAILS DURING OPERATION, THE RESULT CAN BE DEVASTATING. THERE ARE MANY YOUNG CHILDREN RIDING IN THESE VEHICLES, SOCCER MOMS ETC. I FIND IT INCREDIBLE THAT THERE IS NOT MORE VISIBLE INFORMATION ON THIS. I AM THE ORIGINAL OWNER OF MY 1997, AND AT THE SAME PHONE AND ADDRESS AS WHEN I BOUGHT IT. I HAVE NOT BEEN NOTIFIED. I ACCIDENTALLY RAN INTO THIS WHILE RESEARCHING FOR NEW STRUTS FOR THE VEHICLE. I LOOKED AT MY VEHICLE AND SURE ENOUGH, ONE OF THE STRUT TOWERS IS FAILING. I CALLED THE DEALER, THE REMEDY IS $500 PER STRUT TOWER. IF THIS ISN'T A CLASSIC DESIGN FLAW (THAT IS POTENTIALLY LETHAL), I'M NOT SURE I COULD FIND A BETTER EXAMPLE. TWO THINGS NEED TO BE DONE. (1) INFORMATION NEEDS TO GET OUT, IT'S NOT HAPPENING. (2) CHRYSLER NEEDS TO ABSORB OR AT LEAST SHARE IN THE COST OF THE REPAIRS. I BELIEVE IF #(1) ABOVE WERE HAPPENING ADEQUATELY, # (2) WOULD HAVE ALREADY HAPPENED. WE NEED TO SET ASIDE THAT THE AUTOMAKERS ARE IN TROUBLE, AND STOP FAVORING THEM AT THE EXPENSE OF CHILDREN'S LIVES. *TR
Electrical System › Instrument Cluster/Panel
Filed Jan 18, 200880,000 milesCA
ENTIRE DASH BOARD INSTRUMENT CLUSTER DIES WITHOUT ANY NOTICE, COMES BACK ON ITS OWN AND DIES. SERIOUS SAFETY HAZARD ESPECIALLY AT NIGHT. *TR
Engine and Engine CoolingFire
Filed Dec 19, 200787,000 milesGA
TL*THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. THE VEHICLE HAD BEEN RUNNING FOR APPROXIMATELY TEN MINUTES WHEN THE CONTACT HEARD A LOUD NOISE. SOON AFTERWARDS, THE VEHICLE CAUGHT FIRE. THERE IS A RECALL FOR THIS FAILURE ON PLYMOUTHS WITH A DIFFERENT SIZE ENGINE. THE CURRENT MILEAGE, RECALL NUMBER, AND POWERTRAIN WERE UNKNOWN. THE FAILURE MILEAGE WAS 87,000.
Air Bags › Frontal
Filed Nov 30, 200789,946 milesNY
TL*THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. WHILE DRIVING 10-15 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT IMPACT. THE VEHICLE WAS ABLE TO BE DRIVEN. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER. THE VEHICLE WAS EXAMINED BY THE MANUFACTURER AND THEY FILED A REPORT. THE CURRENT MILEAGE WAS 89,948 AND FAILURE MILEAGE WAS 89,946.
TL*THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THAT THE VEHICLE WAS DRIVING ERRATICALLY. THE HOOD WAS OPENED AND GAS WAS SEEN STREAMING OUT OF THE VEHICLE. THE VEHICLE WAS TURNED OFF AND A FIRE ENSUED. THE CONTACTS ARMS WERE BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS DESTROYED. DAIMLER CHRYSLER STATED THAT THEY WOULD SEND AN INVESTIGATOR TO INSPECT THE VEHICLE, BUT NO ONE EVER ARRIVED. THE DEALER SENT A LETTER FROM THE CUSTOMER CLAIMS RESOLUTION GROUP INSTEAD, WHICH STATED THAT THE INVESTIGATION HAD BEEN COMPLETED AND THE CLAIM WAS DENIED. NHTSA CAMPAIGN ID NUMBER 00V268000 (FUEL SYSTEM: GASOLINE: FUEL INJECTION SYSTEM) WAS REFERENCED. THE PURCHASE DATE AND MILEAGE INFORMATION WERE UNKNOWN. UPDATED 4/7/08 *CN AURORA FIRE DEPT REPORT 04/08/08 *TR
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 7, 2002. Source: NHTSA Office of Defects Investigation.